# Page 9 | FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is FieldRoutes the right Pest Control solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146076/FieldRoutes/reviews --- FieldRoutes 4.2 (337) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of FieldRoutes ## Showing most helpful reviews Showing 201-225 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Michael R. Owner Consumer Goods Used the software for: 2+ years ### "Hot Mess" September 22, 2020 3.0 Overall its a headache to use Pros When its working it has some good function "when' is he key word Cons Changes all the time, functions are spotty, failure to communicate with me. Reason for choosing FieldRoutes Because your office was close to me. Review Source AF Adam F. Region manager Consumer Services Used the software for: 2+ years ### "Easy to use and navigate" November 10, 2017 3.0 Pros The tracking and the intagration with other companies like DOW and A.R.M. The fact that they have a mobile app is also nice. Cons A lot of glitches that are always having to be worked out on the next release update. The mobile app has a lot of glitches. Review Source Chase H. Ceo Environmental Services Used the software for: 6-12 months ### "Best in class software" July 9, 2019 5.0 Pros The task, alerts, and commination suite Cons It's not customizable might also be a benefit. Review Source Response from ServiceTitan July 16, 2019 Chase, Thank you for your review. We value your feedback and look forward to our continued partnership. RH Ron H. OWNER Consumer Services Used the software for: 2+ years ### "Great company" March 12, 2019 5.0 We have had a very good long lasting relationship, they always do their best to help Pros the software has more options than you can think of. It just take time to learn and adapt to your needs. Cons No program is perfect, but they work with you to make it work for you Review Source AL Ashley L. Office Administrator Used the software for: 2+ years ### "Overall Satisfied" December 6, 2016 4.0 Our experience with ServSuite has been overall positive. Our biggest complaint is that we access the program through the internet and find that it can take excessive times to load certain things within the program. The system often seems bogged down and slow loading, especially so within the scheduler. Appointments are easily accidentally grabbed and moved to a different time/date. Typing notes within the scheduler can at times be very delayed. I only find these things to be an issue within the ServSuite program and not any other internet use. Review Source BS Bobby S. Co/owner Chemicals Used the software for: 2+ years ### "ServSuite review" March 15, 2019 5.0 Software is perfect no problems I love it Pros Easy to use helpful assurance, it gets the job done paperless always have my business in the palm of my hand Cons Cannot receive payments using app, and sometime the app the software does too much LOL Review Source VR Verified Reviewer Sales & Operations Manager Environmental Services Used the software for: 1-2 years ### "PestRoutes User 18 months" December 13, 2018 5.0 Pros PestRoutes has great features for tracking, reporting, and automating your business. Cons Due to their rapid growth we did not receive much help with implementation. Many of their customer support members were unable to help with basic features of the software and we had to learn on our own. Review Source Response from ServiceTitan December 14, 2018 Thank you for your feedback.We'll work with our Customer Success team to improve the implementation process. TY Tami Y. Owner Consumer Services Used the software for: 6-12 months ### "Amazing customer service, easy to use software. Good functions and great value. " September 19, 2017 5.0 More paperless functionality. No Extra Charges for extra/ new features. Easier scheduling and routing. WAY better pricing over previous software. Good support. Pros The document templates are awesome! Easy customer communication, easy reporting, There were a few things that we needed to customize and they worked with us to get it done. The PR team is very innovative and listens to what the customer's needs are. Cons There are a few things that we liked in our previous program that PestRoutes doesn't have. However, after using PestRoutes for a few months, it's hard to remember what those where. Mostly small things that we have since adjusted to. The program is not perfect but they always work on those small things when we need them to. Review Source JM JOYCE M. CLERK Chemicals Used the software for: 2+ years ### "EASE OF USE" March 5, 2019 5.0 Pros THE EASE OF USE WITH SERVSUITE IS BY FAR IT'S MAJOR SELLING POINT. IT TRANSITIONS SMOOTHLY FROM ONE TASK TO ANOTHER. Cons I BELIEVE THERE NEEDS TO BE A HELP GLOSSARY FOR SIMPLE COMMON TASKS. Review Source KM Keith M. Owner Cosmetics Used the software for: 2+ years ### "Small business " March 5, 2019 5.0 I can click on the site and see everything that my business is doing all on the screen. Pros It's everything I needed to get my business all in one place. Cons I have found nothing wrong with the software, all okay Review Source JJ Julie J. Customer Service Manager Environmental Services Used the software for: 2+ years ### "User friendly" July 18, 2019 5.0 Pros I love that it is more user friendly than most and that there is easy access to their expert problem solving team. Cons Some of the reporting categories have almost too many to choose from Review Source AB Anthony B. Owner Consumer Services Used the software for: 2+ years ### "Software and service" March 13, 2019 5.0 My overall experience is great if there is a little issue rep solves it no problem Pros It’s easy to use I have no problems if there is rep solves it Cons I have nothing bad to say about the software Review Source LR Lorraine R. VP Consumer Services Used the software for: 2+ years ### "Review" April 19, 2019 4.0 Pros It serves our purpose. I can call for help anytime Cons The constant updates lately keeps changing and sometimes the kinks aren't worked out when it is rolled out Review Source gL gil L. treasure and data input Consumer Services Used the software for: 2+ years ### "service pro for novice" March 13, 2019 4.0 we are a termite only company and is easy to use when sending renewal and increasing prices. Pros once set up easy to use and keep updated. Cons i cannot easily find reports i would like. Review Source JAK J Andrew K. President Used the software for: 2+ years ### "Good Platform, but a little cumbersome in creating forms and documents" April 25, 2018 4.0 Pros Familiar with it, adding clients is simple, like the new feature of being able to add photos and documents to the server, but it needs to be expanded so that photo files are not restricted. Cons Setting up forms, adding inventory, trying to find various places within the system to add notes for statements, additional cost to have a payment portal. Review Source AD Amy D. Office Manager Environmental Services Used the software for: 2+ years ### "Great Software for Termite/Pest Control Companies!" March 5, 2019 5.0 Great customer service. Easy to learn/use. Pros Very user friendly and easy to learn/train new employees on. Cons No cons that we have found in the 8+ years we have used it. Review Source Eric S. CEO Chemicals Used the software for: 1-2 years ### "Crooked, Unethical Software Company" February 20, 2019 1.0 Wow! Potential new customers beware. If you are looking to use Pestroutes, beware. These guys charge $500 to give you a single backup of your own data. But it's only six fields of data. They don't give you all the the information. Apparently they say they own your customers data. Talk about sleazy business practices. We have had problems with this company in the past, they double billed us for 6 months. I wrote a bad review on Google that finally got the owners attention and I took it down after he reversed those double charges. But our inquiries into support were ignored up to that point. They are slowly making improvements to this software. After a year of using this software, the updates and changes are minor. They are now owned by a investment company. Before they sold, the owner (Jared Green) agreed that his software was not a good fit for us and said he would give us anything we needed to help us move on, but that never happened. I still can't believe they want $500 to give us a INCOMPLETE data backup, crazy. It's only 6 fields of data. There is so much customer data missing. It makes it nearly impossible to leave them and move to other software. Pestpac was only $125 for a FULL backup when we were using them. Google: "Termite Lawn and Pest Inc" (Orlando, FL) to call our office and we'll share all of our negative experiences we've had with them. If you sign up with PestRoutes after reading this review, then you have no one to blame when you have problems or try to switc Pros The dashboard and auto finance charges are the only features I like. Cons There are so many features and tasks this software lacks. We have to export data into a spreadsheet just to accomplish most of our needs. It's very time consuming and takes many extra steps. We've been trying for almost a year to switch to a software provide that better fits our needs. Pestroutes has made it impossible by holding our data hostage. Review Source KO Kathy O. Operations Administrator Used the software for: 2+ years ### "Great Company" April 19, 2018 4.0 Great client Service info and reports to tun the Co. Paperless form the mobile app Pros Like the different modules that interface with each other and the mobile technology. I l like the people and th support they give Cons The fact that almost every week at least 3 things don't work that used to. Time spent on fixing. Better help implementing new features Review Source LW Linda W. Office manager Used the software for: 2+ years ### "Slow Program!" December 14, 2016 3.0 Program slows down every day doesn't seem to be going away. Asked for an enhancement 6 months ago waiting acknowledged. Just so so feelings on this product this far. Cons reports are not up to par with other software examples can't get a unserviced list to show the balance due and other report functions your industry drop down doesn't even include Pest Control REALLY!! Review Source BH Brandon H. Team Lead Consumer Services Used the software for: 1-2 years ### "Working for great things but not there yet. " February 4, 2021 3.0 Pros I really like being able to see how my entire team is doing during the day and see how their routes are goinf Cons The loading times of the new software is very frustrating for the team. Another issue is the new layout has things we needed but got rid of other information that was crucial. Review Source DM Daniella M. Office / CSR Manager Chemicals Used the software for: 2+ years ### "Pest Routes Review" December 6, 2018 4.0 The system overall is easy to use and when I have problems the support is very quick to respond and work to resolve my questions or concerns. Pros I think that the software is easy to use and manage. Cons a new section of the customer account that is not easy to use without losing the information. Review Source Response from ServiceTitan December 14, 2018 Thank you for your feedback. Customer Success is always here to support you. JB Jared B. Owner Used the software for: 2+ years ### "Moving to ServeSuite from our old database has made everything more convenient. Thank you ServeSuite" April 23, 2018 5.0 Pros I like the reporting capabilities. It gives me the ability to see where I can make changes to benefit my profits. Even better, the team is always ready to help assist when we need a customized report. Cons It has everything. With that, it takes me longer to navigate through some things but I think that's my issue :) Review Source JB Jason B. Managing Memeber Consumer Services Used the software for: 2+ years ### "Powerful! Simple!" October 3, 2018 5.0 Pros Being able to get the information I need quickly and in a form that easy to understand. Cons Monthly auto billing is difficult to set up and not very intuitive. Cannot schedule monthly services in the future until the current monthly is complete. Review Source Response from ServiceTitan October 17, 2018 Jason, Thank you for the great feedback. We're working on reporting and billing. DB David B. President Logistics and Supply Chain Used the software for: 2+ years ### "Helped us a great deal" November 26, 2018 5.0 We now have excellent reporting and know where our techs and business are at all times Pros Had 15-20 technicians with 10-15 stops a day all having paper schedules. Pest Routes eliminated calls, paper, invoicing etc Cons A bit of a learning curve at first, but it’s like anything else Review Source Response from ServiceTitan December 14, 2018 So glad you are happy with the new reports! More on the way. KB Kim B. Office Manager Environmental Services Used the software for: 2+ years ### "OFFICE MANAGER" September 17, 2018 5.0 The software is great it works faster than my computer. It saves time on checking in the tech work and posting payments. Keeping the file notes is great. Pros Very user friendly. The update never seam to slow the system down and still allows you to work even if you don't do update immediately. Cons Have not found anything major at this time. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.