# Page 6 | FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is FieldRoutes the right Pest Control solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146076/FieldRoutes/reviews --- FieldRoutes 4.2 (337) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of FieldRoutes ## Showing most helpful reviews Showing 126-150 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert H. Regional Operations Manager Consumer Services Used the software for: 1-2 years ### "Wowed by Pest Routes" October 17, 2018 5.0 It's been amazing! CSR is the man and their development team are constantly coming up with new amazing features. Pros I have used both PestPac and ServSuite and this software is by far the easiest to teach and use at a local branch level. It's intuitive nature has extra features has already facilitated a significant drop in our A/R and an increase in customer satisfaction and retention. Cons The enterprise reporting could still be a little more robust. Their reporting in general is great on the individual branch level and it's very dynamic. Review Source BV Bryan V. President/Owner Consumer Services Used the software for: 1-2 years ### "VACO Pest" August 27, 2022 5.0 No complaints other than the scheduling part. Pros The automation is probably the best part. Cons When scheduling I can’t schedule from the map view and bulk move stops onto a day or technician. Reason for choosing FieldRoutes Simplicity in pricing along with the robust service offerings. Review Source Response from ServiceTitan September 2, 2022 Bryan, thank you for your review. We are thrilled to hear how much you enjoy our automation feature and thank you for being a customer. JP Josh P. Manager / owner Consumer Services Used the software for: 6-12 months ### "Fieldroutes" December 9, 2019 3.0 Pros The web based software has been great. It was easy to use. Cons The new fieldroutes app is not as user friendly as the old techroutes app and many features in it do not work. I have to use fieldroutes to complete forms because my techroutes app is not working with forms. Then I have to go back to techroutes to finish the service. I am very frustrated with this new app. I have had phone conversation and many emails about this and still haven't fixed the minor problems. In my opinion techroutes seems like what would of replaced fieldroutes. The techroutes app is what made us go with pestroutes. If Fieldroutes was in place last year I do not think we would of chosen Pestroutes. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[Briostack](https://www.capterra.com/p/160267/Briostack/) Reason for choosing FieldRoutes The app. Review Source Response from ServiceTitan December 16, 2019 Thanks for your feedback Josh. A member of our support team will be reaching out shortly to assist you. JK Jaya K. Office Manager Consumer Services Used the software for: 2+ years ### "Not ideal, but it does the job." December 20, 2016 3.0 I feel as though ServSuite thought "dang, we need to get on this web-based bandwagon" and threw together a system before really testing it for functionality. I mean, why have a report titled "Mailing Labels" that when it prints, has a header that prevents the actual labels from printing correctly? There are bits here and there that make zero sense (searching for a service address is infinitely more difficult than it should be), and some of the functions are so difficult to perform, we don't even use them. Even with the support team's assistance, we still had issues entering a payment plan and the end result was so confusing, it would have been easier to keep track of the plan on a piece of notebook paper. We are a small company and don't need all of the features that the program offers. It would be ideal if we could set our own required parameters when entering information, and not what ServSuite thinks is important. Pros The customer service response time. Cons Missing basic reports, difficulty viewing important information, difficulty entering items that should be straightforward, difficulty searching for service sites. Review Source Geoff W. Assistant Manager Consumer Services Used the software for: 1-2 years ### "Gets the Job Done" September 5, 2018 3.0 The overall experience was frustrating and lacked a certain level of aesthetic and professional charm. Pros The software gets the job done and has enough key features that using it is straightforward and easy to understand. Cons This software is full of bugs. It was poorly coded and the often crashes. It doesn’t load all the customers on iPads which makes working remotely rather difficult. Review Source Response from ServiceTitan September 19, 2018 Geoff, We'd love to hear more about the bugs. Customer Success is here to take your feedback and find ways to improve your experience. We're working on look and feel, too. VR Verified Reviewer Manager Accounting Used the software for: 2+ years ### "Do not buy this platform it's a nightmare, worst costumer service, always having issues." December 9, 2021 1.0 It's the worst experience and I would like everyone to know so they can select another system and not going into what we are going thru. Pros We are working with this software since we start our company and every day it is getting worst; they seem to do improvements and merge with other companies and its being the worst experience lately. Cons You suppose to have a support team to support your work and they have no idea of the system and what's going on, if you ask to talk and get help from someone else, they say their managers are busy and they cannot transfer the calls. It takes days to resolve important issues that cost us issues with costumers and money. Reason for choosing FieldRoutes It was not the same at the beginning this system it is getting worst every day. Review Source JF Josh F. COO Consumer Services Used the software for: 1-2 years ### "FieldRoutes Review" August 23, 2022 4.0 Good experience Pros The software is easy to use and easy to learn Cons There are a lot of features I would like to see that just don't exist yet. When we inquire about them, FieldRoutes isn't flexible in creating them for us because we're too small. Reason for choosing FieldRoutes FieldRoutes pitched us first Review Source Response from ServiceTitan August 26, 2022 Josh, we're happy to see that you have had a good experience with FieldRoutes software. Please reach out to our Support team if there is anything that your business needs. AL Anthony L. Manager Management Consulting Used the software for: 6-12 months ### "Pest Routes can meet your needs. " September 10, 2022 5.0 Allows us to manage 20 routes effectively and efficiently. Pros Ability to see multiple routes in various formats is easy and helpful. Cons Processes are intuitive. Reports are difficult to retrieve if you don’t know all of the selections necessary. Review Source Response from ServiceTitan December 6, 2023 Thank you for leaving us a review, Anthony. If there’s anything we can do to help improve your experience with FieldRoutes, don’t hesitate to contact your Success Manager or our Support team at support@fieldroutes.com. TY Tina Y. Office Manager Consumer Services Used the software for: 2+ years ### "Review" August 23, 2022 5.0 Pros Most every thing works amazing and if it doesnt emailing and what ever issue gets resolved Cons I wish that you all would update the termite part of it Review Source Response from ServiceTitan August 26, 2022 Thank you for your positive review, Tina. We look forward to continuing to provide you with excellent service. We will pass along your comments to our team for review. VR Verified Reviewer General Manager Operations Consumer Services Used the software for: 2+ years ### "Pest Routes Review" November 27, 2018 5.0 I've been using pest routes since day one and love the fact that you can easily enter customers, schedule and bill them with the click of a button. Pros I like that it will find customers with ease, routing is easy, billing is quick and very simple to send out billing. Cons That the templates wont allow a 24 hr shift. Review Source Response from ServiceTitan December 14, 2018 Thank you for the great review! VR Verified Reviewer Sales Rep Environmental Services Used the software for: 6-12 months ### "Decent but many headaches" February 20, 2020 2.0 Not the best. I mean it got the job done but that’s pretty much it. Pros I liked how we were able to manage our accounts but that was pretty much it. I mean if you’re desperate for a service I’d use Serve Suit. Cons It was very difficult to use and we had many issues—almost daily. To be honest, I’m shocked my company didn’t get rid of them sooner. Review Source Response from ServiceTitan February 24, 2020 I'm sorry to hear that you had a disappointing experience with our software. I appreciate you taking the time to share your feedback and would like to take this opportunity to let you know that we are always striving to improve. If you would like to talk over any specific issues you experienced please don't hesitate to get in touch at customercare@servsuite.net. TP Terry P. Supervisor Consumer Services Used the software for: 2+ years ### "Feed Back" August 23, 2022 5.0 Pros Routing , billing everything is simple to use Cons Hard to change products in the system.... Review Source Response from ServiceTitan August 24, 2022 Thank you for your review, Terry. We're glad that you have experienced the ease of use with FieldRoutes and are enjoying the routing capabilities. If you should need any support, please feel free to reach out to us. RA Ryan A. Owner Chemicals Used the software for: 1-2 years ### "Great for my business!" August 18, 2022 5.0 Tech support is fantastic and the ease of use is really important for me and my team. Would highly recommend this software. Pros The routing option makes it so easy to route my techs each day. Cons I can't think of anything that I dislike at the moment. Review Source Response from ServiceTitan August 23, 2022 Ryan, thank you for your positive review! We're happy to see that the routing feature FieldRoutes offers has been so helpful and easy to use for you. We look forward to continuing to work with you and providing you with excellent support. RA Robin A. Office manager Consumer Services Used the software for: 2+ years ### "Best software in the Pest Control Industry" January 31, 2020 5.0 We have used this software company twice in our 20 year plus business. Initially we used the old data base platform for a number of years. When we were looking for a change some years later, we came back to ServSuite and we are so glad we did. Pros The best thing about ServSuite software is the people that work for them. Their customer support staff and management are trained very well. As the system evolves, their knowledge does also. Cons At times when we have issues that need to go to programming, the problem is not solved as quickly as we would like, but we understand they have may customers and they are working to help all of us. Reason for choosing FieldRoutes Price mostly and we liked the company as we had used them in the past. Review Source LN Lewis N. owner Consumer Services Used the software for: 1-2 years ### "better than nothing" August 23, 2022 4.0 i like the ability to do invoicing, but i wish it were easier for customers to pay after service. there should be a gigantic (pay my bill) button where they can enter their credit card info and pay their bill. Pros i like the ability to easily look at past services Cons i don't like the fact that i can't create invoices or service reports directly from the app. Review Source Response from ServiceTitan August 26, 2022 Thank you for your review, Lewis. Please feel free to reach out to our Support team with any needs that you have. ST Spencer T. Owner Consumer Services Used the software for: 2+ years ### "Great product " August 18, 2022 5.0 We’ve had a very good experience and would definitely recommend Pros User friendly for our team to do what they need to get job done Cons The constant feature updates are a little much to deal with constantly Review Source Response from ServiceTitan August 23, 2022 Thank you for your positive review and recommendation, Spencer. CM Chris M. President Chemicals Used the software for: 2+ years ### "Pest Routes advantages " November 26, 2018 5.0 The software has streamlined our service process and eliminates many of the redundancy in any office. Not to mention eliminating a lot of labor cost and printing. Pros I like that the software incorporates most all of the tasks we need in one product. routing, billing , sales and communication all in one system. The developers have been able to re tool some of the apects of the software to better serve our specific needs in our business. Cons What I liked least originally was that we found it to be geared specifically to one service. This would be pest control services. We on the other hand are built equally on termite and pest control so we had to find work around solutions. As stated on the pros however they have listened and created solutions to better serve customers built as we are. Review Source Response from ServiceTitan December 14, 2018 Thank you for the great feedback. We've got some exciting announcements on the way to address service expansion. CI Christy I. Office Manager Environmental Services Used the software for: 2+ years ### "Super Support" September 22, 2020 5.0 I have been very satisfied with my experience with ServSuite and continue to recommend it to my colleagues. Pros I have been using ServSuite daily for 4 years now. What I appreciate more than anything is the support team. When I have a question or need help with a new idea and don't know where t start, they are so helpful and have excellent follow-up. So friendly and patient Cons At the very beginning, when I was just learning as a CSR, since I have a hard time learning from watching videos, I struggled with making my own click-by-click instructions to help me navidgate through processes. The excellent part is that once you do the processes a few times, it becomes so easy! Review Source JB John B. Area Manager Chemicals Used the software for: 2+ years ### "FieldRoutes makes it manageable to be a manager!" April 7, 2022 4.0 Pros This software has a very solid foundation, and many features that allow us to make our work much more manageable. I think that for the most part, it is a huge boon to us. Cons There are often issues with updates and connectivity differences across different devices. There are new plans being implemented that will help this apparently, so we shall see. Review Source Response from ServiceTitan April 20, 2022 Hey John, we appreciate the kind words and hearing that we are able to make your work easier. We are constantly rolling out updates so hopefully these will reduce any issues you have experienced. Thanks for sticking with us! CN Cawayne N. Pest Technician Chemicals Used the software for: 2+ years ### "Best for everyday use " August 23, 2022 4.0 I love using field route Pros Easy to use, I have been using field route for over two years now, it is very user friendly and I would recommend this app Cons It shuts down at times, I see days when I’m doing my notes and got shut out Review Source Response from ServiceTitan August 24, 2022 Cawayne, we appreciate your review and are happy to see that FieldRoutes software has been easy for your business to use. Please get in touch with us if there are specific issues we can assist you with. Travis M. President Chemicals Used the software for: 1-2 years ### "Great Software" October 3, 2018 5.0 Scheduling and rescheduling of customers are better with the software than the old way we were doing things. We have had an overall all good experience with the software. Pros It helps my cash flow about 60% that alone is worth the price . Cons Printing of reports. I would like to print directly from the report not send to Excel. Review Source Response from ServiceTitan October 17, 2018 Travis, thank you so much for the great review! Cash flow is where it's at. We'll take your suggestion on reporting and see what we can do to improve. Tony M. Operations Manager Consumer Services Used the software for: 2+ years ### "Nice" January 8, 2019 4.0 Pros WE can do everything on the app from scheduling to billing Cons it needs to have more features to help with scheduling and looking up a specific subscription Review Source Response from ServiceTitan January 11, 2019 Thank you for the review! Please know Customer Success is available to answer any questions about features. RN Rachele N. Regional Admin Manager Consumer Services Used the software for: 2+ years ### "ServSuite ROCKS!" March 12, 2019 5.0 ServSuite is the best by leaps and bounds. The capabilities and features of this software have come so far. The entire team, including support always responds promptly. I HIGHLY RECOMMEND SERVSUITE TO EVERYONE! Pros I love the constant improvements and updates to ensure the platform is running effectively and continuously getting better. They also keep you informed of all changes via the "What's new tab." Cons I have been using ServSuite for over 10 years. Seems like lately there have been more performance issues dealing with the server which halts our business. Generally we have been swapped to a different server while the issues are worked out which helps. Review Source Del L. VP of Operations Individual & Family Services Used the software for: 2+ years ### "Easy customer service, very tentative." April 20, 2018 5.0 Pros Flexibility. We can make it do anything we need it to do. Reporting module is easy to use and very customizable. Cons Complicated set up. I would recommend a set up team to walk new clients through the set up process. Review Source MS Milton S. Administrative Support Used the software for: 2+ years ### "Best Overall Service and Routing Software" December 2, 2016 5.0 Servsuite is excellent software in my opinion. They are constantly updating the capabilities to keep up with the available technology. They provide a full range of services, On-demand training opportunities, and a well-trained support staff. They have responded quickly to the issues we have had, provided follow-up for the progress of the solution, and completed the fix in the time required to keep our company running smoothly. I especially like that our company is assigned a team of support personnel, so there is always somebody available who understands our particular business, jump on a Turbo Meeting and help me solve any question I may have. When I have offered constructive feedback they have responded quickly and made the changes as necessary. Each Year they offer a Training Conference called ServSuite University in a popular city and bring with them the best that they have to offer. It's a great opportunity to have all their specialists in one place. As well as put faces to the names. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.