PestRoutes

PestRoutes Software


4.5 / 5
65 reviews

Who Uses This Software?

PestRoutes delivers the expertise, and easy-to-use technology medium to large pest control businesses need to grow quickly, manage smartly and serve customers relentlessly.


Average Ratings

65 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • PestRoutes
  • www.pestroutes.com
  • Founded 2014
  • United States

About PestRoutes Software

PestRoutes business management software and mobile applications power the business of pest control. Easy to implement, in the field or the office, PestRoutes provides real-time visibility into every aspect of your business, helping you grow quickly, scale smartly and serve customers relentlessly. One platform, one dashboard, multiple applications.


PestRoutes Software Features

  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling

PestRoutes Software Reviews Recently Reviewed!


Pest Routes review after using it for a year

Dec 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best feature of PestRoutes is the method of notifying customers of their next service. We have the option of SMS (texting), emailing and calling (all optional, at the customer's request).

Cons: I don't like the Paid In Full report, not very functional for those with multiple subscriptions.

Overall: We started using the software just about a year ago, in December of 2015. A rep came and showed us the basics, answering many questions with the utmost of patience. After the rep left, we had to call into the Pest Routes Customer Service department, many times. The customer service agent and her team of customer service representatives always helped us out, with a smile, despite the repeated questions. If the agent, or her team, couldn't give us an instant answer, they would create a ticket and get back to us. I would recommend this software to anyone running a pest control office. It has so many utilities included in the software, such as various reports detailing types of customers (those who pay with checks/credit cards/cash and how much and often they pay). It also has the ability for customers to leave feedback on the technician (which is also detailed in another report). It's easy for customers to be contacted for any voicemail the office can create beforehand as well as emailing/leaving voice-mails for the customers regarding their next service including time frames. I can go on and on, but I'm sure it's all in their marketing material. Great product with a great customer service/development team!

Vendor Response

by PestRoutes on December 20, 2016

Thank you!

Capterra loader

Much better than Serve Suite Pest Pack and all the other old software companies

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have use pestpac then switched to serve suite and then to PestMate for 2 years (which I liked PestMate) but Pest Routes has been by far the best, navigation speed is much better than PestMate, Routing system is the best I've seen, Easy to train employees on and the reports are clean and one of my favorite parts is you can really run any data point from the customer section. If I want to know how many active accounts are ontime services I can generate a report giving what ever data I want; address, phone number, there last service, anything. Lets say I want to know how many of those customers have a card on file or were sold via Yelp so I can know if a source I'm paying to get customers from is bringing me a lot of onetime services I can know all that. Pricing is great too.

Cons: I wish it integrated my communication systems like emails and phone system. I've been told for a 6 months now the phone integration is coming but no word yet.

Vendor Response

by PestRoutes on January 11, 2019

Thank you for your comments and feedback. We're working on the product roadmap and will keep you informed on the emails and phone integrations.

Great Software!

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use, especially when running reports. There are multiple reports that gather any information you could possibly want. It is easy to train & continues to receive updates that benefit our company - employees & customers. It is clean & modern - enough information on each page without making it appear cluttered.

Cons: Scheduling could be improved. If a technician arrives at a stop out of order, it does not put it where he clocked in. We then have to review the QA reports just to see how he checked in. The combo of some of the access controls make it difficult for management to ensure employees are not adjusting items they shouldn't - invoices for example.

Overall: Overall experience has been great - a for sure improvement over Pestpac (except in the scheduling department). The support team is friendly & knowledgeable as well.

Vendor Response

by PestRoutes on October 17, 2018

Thank you, Ashley! We're so glad the software has made it easier for you to run reports. We'll take your great feedback on scheduling. Super helpful.

Pest Routes advantages

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the software incorporates most all of the tasks we need in one product. routing, billing , sales and communication all in one system. The developers have been able to re tool some of the apects of the software to better serve our specific needs in our business.

Cons: What I liked least originally was that we found it to be geared specifically to one service. This would be pest control services. We on the other hand are built equally on termite and pest control so we had to find work around solutions. As stated on the pros however they have listened and created solutions to better serve customers built as we are.

Overall: The software has streamlined our service process and eliminates many of the redundancy in any office. Not to mention eliminating a lot of labor cost and printing.

Vendor Response

by PestRoutes on December 14, 2018

Thank you for the great feedback. We've got some exciting announcements on the way to address service expansion.

I LOVE PESTROUTES

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PestRoutes is fast, easy to use, and allows us to be highly productive.

Cons: The team is always working on innovating the software. This sometimes can lead to parts going down for a brief time, or errors. However, the support team is awesome! They are highly responsive to anything you bring to them, and listen to suggestions for improvements. I've actually had them implement features from my recommendations.

Overall: I really have no complaints. I've used other software for my business and when we made the switch to PestRoutes, it has made our lives so much more easier. We don't need as many hired staff either, because of the level of automation and efficiency built into the software.

After Several Years of Use, We're Switching

Nov 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

Pros: We've enjoyed managing all of our pest control customers using Pestroutes for years. They've been good at keeping things organized.

Cons: Reporting numbers through pestroutes is horrific. Managing profiles for different areas messed up our numbers for the year, and now Pestroutes is calling us out on "fudging our numbers." Each of our managers has multiple profiles so they can sell in multiple markets, and many of our salesman have multiple seller profiles so they can sell in Utah as well as other places. But Pestroutes says we have one salesman for every profile, which screws up our sales averages for the year.

Capterra loader

PestRoutes is the best

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team behind the software is really what makes the great software it is!

Cons: I couldn't put my finger on any negatives in the capacity that I use them

Overall: The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me!

Vendor Response

by PestRoutes on December 14, 2018

Thank you so much for the great review!

PestRoutes Frees Up My Time to Build My Business

Oct 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: By combining the office functions of scheduling, customer relations, tech communication, and billing, PestRoutes frees me to do the important work of building my business through networking.

Cons: The User Guide within the software is not easily searchable and some of the information is not up to date with the latest version. While my implementation specialist was a good teacher and worked hard to find solutions for me, the response time was often over 24 hours. This made the early days of implementation frustrating.

Overall: As a two-person start-up company, PestRoutes has freed up hours of office time spent managing paper documents and juggling several software programs. It is also improving communication between me in the office and the technician in the field. The best word I have for PestRoutes effect on our business is "streamlined". We are more efficient at the daily tasks which frees up time for the important work of networking to build our business.

Best pest control software available

Jan 04, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great customer service, easy to use. I could access it from the office and the field techs could access it out in the field. It routes calls to save time and mileage. Can track when a field tech is finished with a service call.

Cons: for a small company, its a bit pricey. Doesn't always update service appts. added on later in the day. Not a good option if you want to note strengths of chemicals used and other chemical related information needed at a later date

Overall: After using the demo for two other software products, the owner of the company and I liked this one the best. In my opinion, this software needs some work, but is the best out there right now

Vendor Response

by PestRoutes on January 11, 2019

Thank you for the positive comments. We appreciate your feedback.

Worth every Penny!

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Their program is pretty self explanatory and easy to navigate and now with the ability to communicate with DOW it's like one stop shopping. Can get everything done in one system. Simplified life, which is always a plus.

Cons: The only con I have is that you can't search up accounts by invoice #. Some payments come in with only a invoice # on it and having a search feature with that would be helpful.

Overall: The Transition to their programs was amazing. Staff is very helpful and I love that sometimes if the support line can't get the answer right away, they are like hold on just I sec I see one of the developers or the implementation specialist. It's nice that all their staff is like an arm length away and they really strive to get you questions answered right away. Doesn't take days to get things done like others we've had to work with.

Vendor Response

by PestRoutes on January 11, 2019

Thank your for the review and positive comments. We're honored to have you as a customer!

PestRoutes Software

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how user friendly the software is! After using PestPac for a year and a half I was introduced to PestRoutes and haven't looked back. It is so easy to use and makes my job as a small business owner so much easier.

Cons: The one thing I can think of is it would be nice to have some different templates for the different services in the industry such as mosquito and termite.

Overall: Wonderful!

Vendor Response

by PestRoutes on October 17, 2018

Alfonso,
Thank you so much for taking the time to review us and share valuable feedback. We love your suggestion. Keep them coming.

Best pest Control Software on the market!!

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This a wonderfully automated system. The fact that I am now paperless means alot to us. I really enjoy the ease and depth of the reporting and scheduling has never been easier. I was a Pest Pac user for many years and I am so glad we made the switch to Pest Routes.

Cons: The hardest part of this was unlearning the procedures from our past software provider. It took me a minute to grasp the job pool but when I realized it was not a set appointment but merely a look at whats due.

PestRoutes has been integral in improving efficiency for our company in both the field and office.

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the customer interface, Customer Reviews, Field software TechRoutes, as well as office program. Our old program took a lot of training and time to transition in new employees. With PestRoutes our training time is minimal and the ease of adding customers & scheduling work is so much faster. Our office staff love the ease of getting around the system and quick ability to set things up. You can see technicians progress real-time in the field and there are a lot of reporting that help you truly manage work flow of field personnel.

Overall: Great reporting, efficiency, and a quick software to learn for end users both in the office and field.

Mobile software for Pest Professionals

Feb 07, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile data management for our technicians has improved the information we collect and communicate to customers. The customer portal lets customers see alot of what we are seeing in the software.

Cons: The software is smarter than we are. You got to learn to use the tools to use it efficiently. Old habits die hard.

Overall: The software is great but the customer service and suggestions to have the software work the way we want to work has been the best experience in 20+ years of pest control business.

Vendor Response

by PestRoutes on February 19, 2019

Thank you for your feedback Cliff. Happy to hear that our mobility, customer portal and customer support are meeting your needs!

Bait and Switch

Oct 09, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: Support staff is very nice. I can't say that here is usually much that they have been able to do for me because the problems are usually baked in to the software. They do try though.

Cons: Every feature is half baked. So much of the software seems unfinished.

Overall: Pestroutes was a pretty big disappointment early on. Id just like for any prospective users to realize a few things that are not apparent until you have been using the software for a while. This will be a sort of stream of consciousness list. First of all make sure you ask about credit card processing. Thats a whole separate set of fees that they surprise you with. The graphing tool doesn't work. In fact the tool doesn't even track the stylus or pen or whatever you are using. Invoices will look crazy on mobile devices. When customers respond to me through email their invoices are lust thin strips of text one letter wide that go on for pages. Pestroutes tells me its normal and they can't fix it. My logo on invoices can also take up half a page. They told me that's my fault and I need to resize it. I did and it did NOT help. Their development team just doesn't get things right and that is apparent all through the system. The support staff is very nice and knowledgable but things don't really get fixed. Searching for an invoice number works about 90% of the time and is not a simple matter like it is on other systems. The contract templates are pretty dorky looking and you will need to hire someone (115 an horror so) so change them because of the graphical elements. The mobile app is really tedious and there are many annoying quirks that you will learn to work around. I could go on but I am out of room now.

PestRoutes Makes My Job Easier

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is simple to use and easy to teach. It has made us far more efficient

Cons: Sometimes it is slower as each account has more data added but as time goes on I think this is a situation that will be corrected

Overall: I am a complete fan of the software-it is visually pleasing and so easy to use. I suggest it highly

Vendor Response

by PestRoutes on October 17, 2018

Thank you so much for the review, Rodger! We are really happy that the platform is working for you and making your job easier.

Amazing customer service, easy to use software. Good functions and great value.

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The document templates are awesome! Easy customer communication, easy reporting, There were a few things that we needed to customize and they worked with us to get it done. The PR team is very innovative and listens to what the customer's needs are.

Cons: There are a few things that we liked in our previous program that PestRoutes doesn't have. However, after using PestRoutes for a few months, it's hard to remember what those where. Mostly small things that we have since adjusted to. The program is not perfect but they always work on those small things when we need them to.

Overall: More paperless functionality. No Extra Charges for extra/ new features. Easier scheduling and routing. WAY better pricing over previous software. Good support.

Capterra loader

Wowed by Pest Routes

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used both PestPac and ServSuite and this software is by far the easiest to teach and use at a local branch level. It's intuitive nature has extra features has already facilitated a significant drop in our A/R and an increase in customer satisfaction and retention.

Cons: The enterprise reporting could still be a little more robust. Their reporting in general is great on the individual branch level and it's very dynamic.

Overall: It's been amazing! CSR is the man and their development team are constantly coming up with new amazing features.

Pest Routes Review

Dec 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think that the software is easy to use and manage.

Cons: a new section of the customer account that is not easy to use without losing the information.

Overall: The system overall is easy to use and when I have problems the support is very quick to respond and work to resolve my questions or concerns.

Vendor Response

by PestRoutes on December 14, 2018

Thank you for your feedback. Customer Success is always here to support you.

Helped us a great deal

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Had 15-20 technicians with 10-15 stops a day all having paper schedules. Pest Routes eliminated calls, paper, invoicing etc

Cons: A bit of a learning curve at first, but it's like anything else

Overall: We now have excellent reporting and know where our techs and business are at all times

Vendor Response

by PestRoutes on December 14, 2018

So glad you are happy with the new reports! More on the way.

Powerful! Simple!

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to get the information I need quickly and in a form that easy to understand.

Cons: Monthly auto billing is difficult to set up and not very intuitive. Cannot schedule monthly services in the future until the current monthly is complete.

Vendor Response

by PestRoutes on October 17, 2018

Jason,
Thank you for the great feedback. We're working on reporting and billing.

Pest Routes Review

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it will find customers with ease, routing is easy, billing is quick and very simple to send out billing.

Cons: That the templates wont allow a 24 hr shift.

Overall: I've been using pest routes since day one and love the fact that you can easily enter customers, schedule and bill them with the click of a button.

Vendor Response

by PestRoutes on December 14, 2018

Thank you for the great review!

PestRoutes

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of pestroutes it makes things very easy and streamlined. The integrated review system is great and lets us get the instant feedback we need.

Cons: I think there can be some improvements to the way routing is done. But it is possibly im not using it to its full potential.

Capterra loader

Great Software

Oct 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It helps my cash flow about 60% that alone is worth the price .

Cons: Printing of reports. I would like to print directly from the report not send to Excel.

Overall: Scheduling and rescheduling of customers are better with the software than the old way we were doing things. We have had an overall all good experience with the software.

Vendor Response

by PestRoutes on October 17, 2018

Travis, thank you so much for the great review! Cash flow is where it's at. We'll take your suggestion on reporting and see what we can do to improve.

Capterra loader

Nice

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: WE can do everything on the app from scheduling to billing

Cons: it needs to have more features to help with scheduling and looking up a specific subscription

Vendor Response

by PestRoutes on January 11, 2019

Thank you for the review! Please know Customer Success is available to answer any questions about features.

The most user friendly pest management program, PERIOD!

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to learn

Developers are always improving the platform

Integrated credit card processing system

Affordable

Cons: Needs graphing for termite inspections and treatments

Overall: We've had experiences with PestRoutes and the support team. They are very responsive and help. I would recommend this program to anyone looking for a pest management program.

Vendor Response

by PestRoutes on September 19, 2018

Thank you for the great review and comments on termite inspections and treatments. It's on the roadmap.

PestRoutes User 18 months

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PestRoutes has great features for tracking, reporting, and automating your business.

Cons: Due to their rapid growth we did not receive much help with implementation. Many of their customer support members were unable to help with basic features of the software and we had to learn on our own.

Vendor Response

by PestRoutes on December 14, 2018

Thank you for your feedback.We'll work with our Customer Success team to improve the implementation process.

best owner decision i've made.

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, great way of collecting money, time saved in office cost.

Cons: not much, maybe its has to many features sometimes.

Vendor Response

by PestRoutes on December 14, 2018

Thanks for the great review! So glad to have you onboard.

Capterra loader

If you're a pest control owner you need PestRoutes

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like just about everything about this software. We tried a couple others before switching to PestRoutes and it's been awesome.

Cons: I honestly can't think of anything major I would change

Vendor Response

by PestRoutes on January 25, 2019

Thank you for the great review. We're proud to have you as a PestRoutes customer.

Pest routes

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Self explanatory. Easy to train on

Cons: Adds products sometimes without ya adding them

Capterra loader

Year 1 with pest routes complete

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive. Works well with multi users and our tablets in the field with technicians. The customer portal is really good and customers can review past services and/or make payments.

Cons: No QuickBooks access - This is a huge disadvantage.

Overall: We are now starting to use the intelligent routing aspects. Great timesaver.

Vendor Response

by PestRoutes on December 14, 2018

Thank you for the comments about QuickBooks. We'll take that into consideration as we make improvements to the platform.

We are so glad we have switched to PestRoutes!

Sep 28, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the reporting capabilities! We can run a report on nearly anything, from financial/billing information to customers' service types to service due dates, and more. Also, the integration of billing with the program is incredible!

Cons: There are some quirky things that are a little frustrating, although the developers continue to work on fixing the quirks. A big example of this is the fact that headers don't float, so whatever screen I'm on and scrolling through, if I want to click a button, change a date range or filter, see what the columns are, etc., I have to scroll all the way back to the top to do so.

Overall: We are still in the early stages of implementation, so there will be many more, but one benefit we are already thrilled with is the reporting capabilities.

Pest Routes rocks

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very intuitive, not only is it easy for me to use, training new employees is a breeze.

Cons: There is room for improvement in the scheduling process.

Vendor Response

by PestRoutes on December 14, 2018

Thank you for the input on scheduling. We'll take a look at it.

I was hesitant at first

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great value. Great customer support on the backend after the initial sale.

Cons: The sales routes app can be confusing and hard to use. I am a year in and still do not know how to use it.

Overall: My routing is much more efficient. It allows me to plan and look ahead and track things all with a simple filter. I have all the information I need in order to be able to make decisions to run my business.

Vendor Response

by PestRoutes on February 12, 2019

Thank you Matt!

Simple

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is very simple and easy to understand, especially if it is your first year selling.

Cons: It looks vintage and not so smooth. I wish it would improve a little bit more on how it looks.

Vendor Response

by PestRoutes on February 12, 2019

Great feedback, thank you!

Pest Routes

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, either on mobile or desktop.

Cons: Sales Routes could benefit from an update.

Vendor Response

by PestRoutes on October 17, 2018

Thank you, Shane! We're so glad the software is working well for you. We appreciate the feedback on SalesRoutes. In the works.

Great Asset

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very user friendly to people who don't have good skills on a computer

Cons: Constantly updating during buisness hours

Overall: Love It!

Vendor Response

by PestRoutes on September 19, 2018

Thanks for the great feedback! We'll work on the updates.

My Experience

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the easy of scheduling and that is is customizable.

Cons: Sometimes recorded checks are kicked out and shows that an account is past due when it has been paid.

Vendor Response

by PestRoutes on January 25, 2019

Thank you for the great review!

Pest routes

Oct 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really robust and always improving.

Cons: Not everything is intuitive and, as an owner/operator, I feel like I'm underutilizing the software.

Highly Recommend

Sep 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price, customer service, customer integration, GPS tracking.

Cons: No expense options. Wish they had state specific forms included in the package.

Overall: Ease of use, clean design and straight forward. Monthly fee is minimal compared to most other software companies. Customer base integration was flawless. Everyone learned the basics in a short time. Great customer support

Capterra loader

Best operating system for pest control companies

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pestroutes is the EASIEST sand most user friendly system I have ever used in 12 years in the pest control industry.

Cons: No one single thing. From accessing customers accounts to looking at my entire business on one screen and don't have to run 5-10 reports to check on kpi's or anything.

Vendor Response

by PestRoutes on February 12, 2019

Thank you Tommy!

Used this program for one year. Originally, we were excited that it appeared to have many functions

Jul 25, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: PestRoutes has a lot of functions, can be used in the field, and can be used by a number of technicians at the same time. Easy to go back and forth between the functions.

Cons: After we began using the program, we realized some issues. First issue was the coding of the chemicals. The industry regulations are very strict and the software made it difficult to code the chemicals and record the dilution rates. Also, after repeated use, going back and forth between the functions for the field technicians was more difficult than what was presented by the sales person. (I was the one he did the demo with).

Vendor Response

by PestRoutes on September 20, 2018

Thank you for your feedback! We'll work on the issues you shared. Please let us know if there is anything else we can do for you.

We have been using SalesRoutes now for 7 months. It has saved us a lot of time and man hours.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It has great reporting options, extremely versatile and yet its so easy to use. It has saved us hours per day in office work because of the great automation features.

Cons: PestRoutes has been quite a bit more expensive than our old provider, but it has been well worth the cost.

Amazing

Aug 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like it's ease of use and how easy it is to teach to my office staff. I also like how easy it is to schedule efficient routes and keep track of services due.

Cons: It needs more robust reporting features. They are working on it right now and have already made good headway.

Pest Routes done great

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to access and navigate. Super simple

Cons: A bit of lag when moving in between screens.

Great software for the money. Support could add a few people but is overall pretty good!

Aug 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Everything all in one and ease of use. Easy to navigate and learn. The chemical add section helps with records

Cons: Don't want to be negative about a great software but the routing could imporove a bit and a better quoting function on sales routes

Pest Routes Review

Jun 22, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was easy to navigate, it's allso easy to learn. I didn't require to much training to be able to e perfrom the necessary duties.

Cons: Can't think of one. The pestroutes system had so many features to utilize however they weren't difficult to learn.

Capterra loader

Gets the Job Done

Sep 05, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The software gets the job done and has enough key features that using it is straightforward and easy to understand.

Cons: This software is full of bugs. It was poorly coded and the often crashes. It doesn't load all the customers on iPads which makes working remotely rather difficult.

Overall: The overall experience was frustrating and lacked a certain level of aesthetic and professional charm.

Vendor Response

by PestRoutes on September 19, 2018

Geoff,
We'd love to hear more about the bugs. Customer Success is here to take your feedback and find ways to improve your experience. We're working on look and feel, too.

First Time User

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Looks very clean and polished. Easy to navigate.

Cons: Some of the areas of the interface that I need to use are not that obvious to me. At first glance it looks like some of the options are just light grey labels, but in fact you can click them. Example: Date, Time, etc.. to further setup a customer card.

Overall: For a first time user with pest management software. Im very happy to use it. looks good, works well.

Vendor Response

by PestRoutes on January 11, 2019

Thank you for the great review and the comments regarding the UI. Customer success is here to help!

Regret purchasing this software

May 31, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: The dashboard is really the only feature that I like in this desktop software. The technician mobile app is acceptable as well.

Cons: Customer service is awful. They charge alot for a single backup of your data. Lacks a lot of functions that our previous software had. Many tasks take 3 or 4 steps to accomplish.

Best pest control software out there by far

Mar 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Efficiency and well thought out. Their programmers are top notch

Cons: One or 2 features it is missing but that's it, I'm sure they will add this in the future

Overall: Switching from Pocomos (don't use Pocomos, their support is atrocious) and very happy I did so. It will make your pest company more efficient overnight. Constantly being improved and updated. They take this very seriously, it's pretty obvious. Also PCI compliant.

Full of bugs and for a pest app that's bad...

Sep 09, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: The routes are sometimes insanely difficult with distances of thirty miles in between. The time allotment for stops is unreal as well. How can anyone justify ten minutes to do a good job?

Pros: It has Google map coordinates, house photos and phone numbers of clients. There are material lists, weather and reviews for individual technicians

Cons: Having the info at your fingertips is convenient however it's very hard to access the MSDS of the different chemicals without an internet connection. In fact, even when the device is plugged into a computer with a full net connection you will get a message saying no internet is detected and it will not allow you to access your route or even to log in. Sometimes the only connection we have is a Starbuck's or grocery store yet it will constantly give the message that no connection is detected.

PestRoutes has streamlined our operations perfectly. The training and support has been superb.

Aug 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration of so many of our daily tasks are combined into one application, where we used to use four or five separate non-integrated apps.

Cons: There is no integration with an accounting program - like Quick Books. Also, we were not able to transfer customer service history successfully over to PestRoutes from our Quick Books program.

Amazing

Aug 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The representative we were linked up with! He is so helpful, friendly, hardworking, and has such a can do attitude. We feel like he really is a part of our team!

Cons: There is no way to view your whole months schedule at once. We came from a company that had many issues but that 'feature' was great!

Overall: Several different scheduling options.

Capterra loader

Lots of issues

Oct 16, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It works for the job. We are able to cut area for the reps and keep track of what they are doing.

Cons: It has so many technical issues. It would shut down a lot. Sometimes while I was using it, it would randomly freeze and not save what I was doing.

The switch was relatively quick and the customer support was awesome!

Nov 14, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Linking our techs in the field with the information in the office is great. The ability to go paperless is also a huge benefit for us.

Cons: The learning curve has been challenging for us. Some of the information during the import process didn't come over accurately .

Overall: Our office will run more efficiently and smoothly

PestRoutes Software Review

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to customize and navigate. Ability to complete multiple tasks.

Cons: Mostly that I am a novice at computer software and takes me a while to establish a routine. Thank goodness for great customer service!

Vendor Response

by PestRoutes on September 19, 2018

So glad the software is working for you! Customer success is here to help. Call us anytime.

Great and affordable software, with the cleanest look!!!

Jan 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using Pest Routes for almost a year now and it's been nothing but awesome!! The software has saved at least 10 hours of office work a week.

Jared and his crew are always working to improve their software, unlike other companies who think their software is complete but it's living in the 80's.

I researched and did demos with every software company I knew of and even spent hours with some to see all aspects of the software. After nine months of looking I'm so glad I found PestRoutes.

Even my customers have made comments of how much they like the invoicing and customer portal to make payments and review the service.

Great Pest Software

Dec 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Our company switched to Pest Routes earlier this year and we love, love it. As this was our first experience with transferring our data to a new software and I was very nervous. They were able to import the majority of our data over which was very helpful. The support has been phenomenal. We received an initial training class and then of course as we migrated over there were lots of questions and we always had people who could walk us through what we needed to do. I'm very pleased with Pest Routes and would highly recommend to other companies who want to take their service to the next level.

Vendor Response

by PestRoutes on December 20, 2016

Thank you!!

Highly Recommend

Oct 12, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have over 10,000 customers in the Dallas area and just switched. We were previously with an older, outdated software that we had outgrown. We looked at many of the other software's and weren't impressed -- some were too new and missing features we needed and others were clunky and hard to use. PestRoutes was by far the easiest to use with the features we were looking for. We have saved more in overtime costs than we pay for the software. We were able to learn the software in just a few weeks and they were able to transfer all of our data from SPCS. I would highly recommend these guys.

Great software they are still working out the glitches

Jun 07, 2017
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Even with the glitches I still think it the best pest soft ware on the market.

Pros: Its very simply and easy to use. The screens are not complicated and conversion was easy. Great pricing!

Cons: The system freezes some times, like once every 3 months. I have been a user for about 6 months and it has been down 3 times

Easiest Software Ever!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Everything is online and there is a help wizard and guide for all your questions.

Cons: Sometimes new features would change something that was already working and almost make it worse.

Co Owner and Technician

Oct 25, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: No more paperwork! Also can see past services and initial issues.

Cons: It's kind of petty but when the office adds a new appointment or changes an appointment, the app does not tell you the date or time. Missed one because a new appointment was added late in the day and did not refresh the app to see it.

best software for pest control companies I've ever used. feels like 2016.

Sep 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: i had a great experience. would recommend to anyone looking to improve their business.

User Friendly Software

Jul 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: It's very simple and organized to view and use. It keeps everything in one place for easy comparisons and charts.

Cons: The price is too high for this software. It's helpful, but not worth the extra expense for a business who isn't already large.