--- title: "FieldRoutes Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FieldRoutes Software - reviews, pricing plans, popular comparisons to other Pest Control products and more." source_url: "https://www.capterra.com/p/146076/FieldRoutes/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # FieldRoutes Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FieldRoutes ## What is FieldRoutes? Run a lean, mean, pest-fighting machine with commercial, residential, and multi-unit operations software and integrated marketing solutions that make life easier for your employees and customers alike. Earn more business, simplify your process, get paid promptly, and track your results in real time with FieldRoutes automation tools. Cut hours off your process and leave your competition in the dust with easy-to-use solutions that help you grow quickly, scale effectively, and operate efficiently. ## What is FieldRoutes used for? [Pest Control](https://www.capterra.com/pest-control-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Lawn Care](https://www.capterra.com/lawn-care-software/) Recognitions Shortlist Overall rating Based on 404 user reviews Reviews sentiment Positive 84% Neutral 9% Negative 7% Pros & cons Comprehensive feature set included Supports scalable business growth Frequent bugs and slow fixes Disruptive and poorly communicated updates Starting price $350 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Field Service Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## FieldRoutes alternatives Highest Rated [4.8 (278)](https://www.capterra.com/p/130290/GorillaDesk/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [3.9 (256)](https://www.capterra.com/p/23130/PestPac/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 73% of reviewers rated it above 4 stars [3.9 (149)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146076/FieldRoutes/alternatives/) ## FAQs about FieldRoutes Overview ### What problems does FieldRoutes solve? FieldRoutes solves scattered scheduling, manual billing, disconnected customer records, and poor visibility into technician routes and completed work by centralizing routing, recurring services, invoicing, payments, and service history. Pest control businesses, office staff, dispatchers, technicians, and owners benefit most by reducing paperwork, missed follow-ups, and wasted drive time. Answer based on 205 reviews Overview ### Which roles and teams benefit most from FieldRoutes? FieldRoutes is most used by business owners, presidents, and operations leaders who need visibility into scheduling, routing, revenue, and team performance. Office managers, administrative staff, and customer service teams rely on it to manage appointments, customer records, and billing, while service managers and technicians use it to coordinate fieldwork and complete jobs efficiently. Answer based on 379 reviews Overview ### What company size and industries is FieldRoutes built for? FieldRoutes is designed for field service businesses of all sizes, but it is used mostly by small businesses at 91%, especially in Consumer Services at 42%. It also serves Environmental Services at 21% and Chemicals at 14%, with reviewer use centered on pest control operations at 63%. Answer based on 404 reviews Features and Usability ### What are the key features of FieldRoutes? FieldRoutes includes core field service features like scheduling, route optimization, billing and invoicing, customer history, and reporting. Differentiators include automated scheduling, recurring service management, mobile access for technicians, and customer communications through SMS messaging, email management, and portals, with customer accounts and service records managed in one system. Answer based on 171 reviews Pricing ### How much does it cost and what fees or limitations are included? FieldRoutes starts at $350/month for the Basic plan, which includes route optimization, reporting, a mobile app, payments, and customer communications. There is no free trial or free version listed. Reviewers say it can be worth the price, but smaller companies often find it expensive, and some mention separate payment processing, texting, contract-editing, or data-backup fees. Answer based on 45 reviews Integrations ### Which third-party tools and platforms does FieldRoutes integrate with? FieldRoutes integrates with QuickBooks Online and also connects with Joist, Podium, Sharpen, and Swell based on reviewer mentions. These integrations span accounting, quoting, phone and call handling, customer communication, and review collection. The clearest recurring integration in user feedback is QuickBooks Online. Answer based on 30 reviews Getting Started and Support ### How easy is it to onboard and train a team on FieldRoutes? FieldRoutes offers in-person training, live online sessions, webinars, videos, and documentation. Frontline staff and new hires often learn the basics quickly, especially the mobile app and daily workflows. Admins and office teams usually need more time for setup, reporting, billing, and advanced features, and some reviewers wanted deeper hands-on guidance. Answer based on 92 reviews Getting Started and Support ### What customer support options does FieldRoutes offer, and how do users rate the experience? FieldRoutes offers email/help desk, FAQ/forum resources, and phone support. Users often describe support as helpful, knowledgeable, and quick to follow up, especially for routine questions. However, some report inconsistent help desk quality, slow ticket resolution, and frustrating onboarding or implementation delays when issues are more complex. Answer based on 164 reviews Ease of use ### Is FieldRoutes easy to use? FieldRoutes feels easy to use for many service teams once the basics are learned. Office staff, dispatchers, and technicians often like the organized layout, all-in-one workflow, and simpler scheduling, but some users mention a learning curve, weak training materials, mobile inconsistencies, and occasional friction with filters or rescheduling. Answer based on 171 reviews ## Who uses FieldRoutes? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive feature set included 83% positive reviews out of 54 Most reviewers find the platform offers numerous built-in features, simplifying daily tasks and reducing extra costs. Chris C. Owner, 2 - 10 employees. "The extra features, the stat tracking, the competitions, the support, the simplicity and just all of it." Frequent bugs and slow fixes 72% negative reviews out of 67 Most users comment that recurring bugs disrupt operations, with lengthy resolution times and inconsistent support. Hannah P. Owner/manager, 1 employee. "This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was replied to for a while and then ghosted." Supports scalable business growth 89% positive reviews out of 35 Most users report the software helps organize operations, adapt to expansion, and track progress for business growth. Disruptive and poorly communicated updates 58% negative reviews out of 38 Some users report updates often cause new problems, lack clear communication, and make the interface feel outdated. Sylvia G. Office Assistant, 2 - 10 employees. "I also noticed that occasional updates or changes in the layout could make certain features harder to find at first." Intuitive and organized navigation 89% positive reviews out of 28 Most reviewers describe navigation as straightforward, with clear layouts and easy access to essential tools. Payment processing challenges 61% negative reviews out of 36 Some reviewers indicate payment processing is confusing, with high fees, access issues, and limited manual adjustments. yudy B. V.P, 11 - 50 employees. "Credit card fees/Went down for 2 days/glitches sometimes." ## Features AI summary Based on 444 Pest Control reviews Capterra data shows that buyers of pest control software rank the following features as their top priorities: - **Customer Database** (**62%** of reviewers rated this feature as critical) - **Job Scheduling** (**70%**) - **Scheduling** (**63%**) FieldRoutes supports all three of the features reviewers value most: **Customer Database**, **Job Scheduling**, and **Scheduling**. Together, these capabilities help businesses keep customer records organized, assign and manage service visits efficiently, and coordinate daily operations more effectively, allowing teams to deliver timely service and maintain better visibility across the workload. Job Scheduling 4.3 (60) 90.00% of 60 reviewers that rated this feature as important or highly important With this capability, you can efficiently assign, reschedule, and organize technician appointments, optimizing routes and reducing missed jobs. Reviewers appreciate the ease of scheduling, map-based planning, and time-saving automation, though some mention limited mobile app functionality and occasional pop-up interruptions. Scheduling 4.2 (149) 81.88% of 149 reviewers that rated this feature as important or highly important It gives you tools to efficiently organize appointments, optimize technician routes, and reduce scheduling conflicts. Reviewers appreciate the flexible scheduling options, map views, and ease of moving appointments, though some mention the process can be slow or less user-friendly on mobile. Mobile Access 4.0 (138) 81.88% of 138 reviewers that rated this feature as important or highly important Mobile access helps you manage schedules, complete jobs, and communicate in the field. Some reviewers find it essential for technicians and sales reps, but others report glitches, limited functionality compared to desktop, and difficulties with uploading documents or processing payments. Routing 3.9 (102) 73.53% of 102 reviewers that rated this feature as important or highly important You benefit from routing tools that help group jobs geographically and reduce drive times. Reviewers indicate the map view and route optimization save time and fuel, though some say optimization isn’t always accurate, and extra charges for advanced routing are frustrating. Billing & Invoicing 4.3 (142) 80.28% of 142 reviewers that rated this feature as important or highly important FieldRoutes offers streamlined billing and invoicing, letting you automate payments, track invoices, and send reminders via email, text, or mail. Users think it saves office time and simplifies collections, but some report syncing issues with QuickBooks and occasional delivery problems for invoices. Customer History 4.4 (74) 63.51% of 74 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships FieldRoutes 43 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking FieldRoutes offers streamlined billing and invoicing, letting you automate payments, track invoices, and send reminders via email, text, or mail. Users think it saves office time and simplifies collections, but some report syncing issues with QuickBooks and occasional delivery problems for invoices. Track and manage schedules and meetings via an integrated calendar Private online space that lets businesses securely share documents and provide information access to clients Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships A website or login for customers to access information Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage sending personnel and resources to a site as needed Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Estimate expected cost based on various factors before a project begins Management of commercial motor vehicles for work-related purposes Specifically designed to meet the needs of lawn care businesses Intended to be used by pest control companies Captures invoice data and maintains comprehensive records for auditing and reporting purposes With this capability, you can efficiently assign, reschedule, and organize technician appointments, optimizing routes and reducing missed jobs. Reviewers appreciate the ease of scheduling, map-based planning, and time-saving automation, though some mention limited mobile app functionality and occasional pop-up interruptions. Mobile access helps you manage schedules, complete jobs, and communicate in the field. Some reviewers find it essential for technicians and sales reps, but others report glitches, limited functionality compared to desktop, and difficulties with uploading documents or processing payments. Capture signatures via mobile devices Manage inventory based on different requirements of individual work orders Track the amount of pesticide inventory used on jobs Analyze floor plans to generate workflow Generate quotes or estimates for customers Receive data and information in real time Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Finding the most optimal routes for drivers based on various factors and constraints You benefit from routing tools that help group jobs geographically and reduce drive times. Reviewers indicate the map view and route optimization save time and fuel, though some say optimization isn’t always accurate, and extra charges for advanced routing are frustrating. It gives you tools to efficiently organize appointments, optimize technician routes, and reduce scheduling conflicts. Reviewers appreciate the flexible scheduling options, map views, and ease of moving appointments, though some mention the process can be slow or less user-friendly on mobile. Send messages via SMS Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Track the amount of time spent on a job or task Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.1 (390) 4.1 Based on 390 reviews ## Pricing Value for money 4.1 (363) [View pricing plan details](https://www.capterra.com/p/146076/FieldRoutes/pricing/) Basic $350.00 Other,Per Month It includes: - Route Optimization - Mobile App for Techs - Automated Communication and Reminders - Lead Management - Customer Payment Portal - Real-Time Data Reporting - Sentricon Value for money 4.1 (363) 4.1 Based on 363 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (384) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (384) 4.2 Based on 384 reviews ## User reviews Overall rating 4.3 Based on 404 reviews Filter by rating 5(223) 4(116) 3(36) 2(14) 1(15) Mentioned topic Sorted by most recent EW Elizabeth W. Director of Operations and Marketing Utilities ### "This was not our cup of tea" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 August 11, 2026 Overall, I would avoid FieldRoutes at all costs. Literally would use a whiteboard and pen and paper to create routes and keep records before I would use this again. Pros What did I like most about FieldRoutes......?????? The IT team that they have is awesome and was super helpful. They did fix bugs and issues, and the IT team was friendly. Cons First, in order to use their software, you have to set through a weeklong zoom class. Granted, it's only an hour or so long per day, but it is a 5-day class. You are also quizzed on this class. Thankfully I passed, but I am not sure what happens if you don't pass the class. Your "onboarding specialist" is supposed to help you with any questions or concerns. Pray you get a specialist that actually cares about their job. You can only have 1 person in an account at a time meaning if there are multiple users, only 1 can edit/update and everything else is view only. There is defiantly room for error when trying to put in a customer the "proper" way. By the time we transferred everyone from our old software into this software, we realized that this was not going to work for us and the cancellation process was atrocious! We did submit our notice to cancel in time, but they made it super hard to do so. Switched from [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Our owner wanted a dashboard and FieldRoutes offered a dashboard Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Blake B. Outside inspector Environmental Services ### "My FieldRouted Review! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2026 It’s a life saver for scheduling. You can get distance counter, so you know where the tech is going, making sure he’s not stepping on something he’s already driven by. Pros Once you learn Fieldroutes it’s so easy, simple to navigate and see a glance of a monthly, weekly, or daily schedule. Cons It’s definitely a learning curve. They have so many things you can do, (I.e. change a route, checking a mileage distance, customer database). Once you learn it though. It’s so easy! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Lucinda W. Office Consumer Services ### "Office assistant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 30, 2026 Once you get the hang of where everything is or at least how or where to find it - its pretty easy to use Pros The amount information made available, knowledge base, reports, the ease of doing the previous day's production Cons It is kind of slow - when your calls are "timed" its frustrating; seems to have glitches that effect customer payments/ invoicing when applying discounts Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) The number of specific reports are better for tracking information Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JK Jon K. IT, Account Rep Manager. Architecture & Planning ### "Field Routes Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2026 It has been great and is a complete software package with its bugs, but overall, it works great. You have people who really care about us as users. Pros It is very easy to use and is able to use third-party applications with ease. Has been easy to train new employees. Cons Support tickets are taking a long time to close. Some of the software is slower than other areas at times Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Price, API, Support Issues, Outdated software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OG Ovidio G. Dispatch manager Accounting ### "5 star Review Guaranteed!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 18, 2026 Overall, a very comfortable experience. The support service has been very helpful, as have the monthly meetings which provide more information about the interface. But overall, I'm very pleased with the system. Pros the convenience it offers for handling operations in general, shceduling works easy and very smoothly Cons I have no complaints about that; I find it very comfortable and easy to work with field routes since its interface seems very interactive to me. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) the system in general is smoother and easier Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JL Jonah L. Admin Utilities ### "Good Software Great API" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 May 18, 2026 Pros FieldRoutes has a lot of great features. Their API and Triggers in particular make it easy to pull custom reports or to integrate our other software. It has a good map view scheduling option that has helped us reduce drive time between jobs. It makes it very easy to keep track of customers and leads, asset management has improved because of that, and the UI is overall user-friendly. We've never had any security issues which has been great. And the value for what we pay is a lot better than our previous software. Cons Invoices are not as customizable as we would like. This makes it difficult to accommodate particular customer requests. Likewise, it is difficult to get a hold of the customer support at times, sometimes never hearing a response to emails. Reporting is likewise very limited in the fields that can be pulled. This has forced us to resort to utilizing API to pull reports that should be native. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Pest Pac was far too expensive and the ROI wasn't worth it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DP Darwin P. Customer Service Manager Consumer Services ### "Complete software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 18, 2026 Overall good experience once the initial hick ups were resolved and the team was familiar with the way it works Pros Info at reach of a click, dashboard is really helpfull to see the overall performance at a financial level, kpis and tech level. Cons support is not as easy to reach and ask for a lot of information before getting help with a ticket but once pass that, help is quick Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Looking for a more modern platform capable of adapting to the changes we face on a daily basis. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JH Jenny H. Customer Service Representative Environmental Services ### "GOLD STAR :)" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 15, 2026 The transition from our old software provider was not easy but the overall experience w/FieldRoutes has been positive. Pros My favorite feature of FieldRoutes are the various tools to assist me w/scheduling, routing, & invoicing. This program assists me with all of my professional responsibilities as a CSR. Cons The "training" leading up to switching over from ServeSuite was really poor. It was way too condensed, way too surface level & in my opinion should be taught by people who actively use the program not the folks that create the software. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Reasons are too many to list - I believe they were sold to another company. Furthermore, it was our owner's decision. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SD Sarah D. Customer Contact Represenative Environmental Services ### "Bio Bug Pest Management Office Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 15, 2026 overall, it was a hard program to learn but once you know what you're looking for its easy and very organized. Pros I like how organized it is easy to navigate. I like the options of text, call email that it provides easy ways to contact customers. Cons sometimes there are glitches in the system which makes it complicated when scheduling customers and appointments Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SH Savanna H. Administrative Assistant Environmental Services ### "FieldRoutes is GREAT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 FieldRoutes is wonderful and very knowledgeable. They are always there to answer to the phone and to help in any situation. Pros FieldRoutes has everything at our fingertips. The amount of information here to be able to learn daily its great. Cons There really isn't anything that I like least about FieldRoutes. However, there needs to be a way to print out a week in advance for each technician. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/146076/FieldRoutes/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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