--- title: "FieldRoutes Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FieldRoutes Software - reviews, pricing plans, popular comparisons to other Pest Control products and more." source_url: "https://www.capterra.com/p/146076/FieldRoutes/" page_type: "product" language: "en" --- # FieldRoutes Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FieldRoutes ## What is FieldRoutes? Run a lean, mean, pest-fighting machine with commercial, residential, and multi-unit operations software and integrated marketing solutions that make life easier for your employees and customers alike. Earn more business, simplify your process, get paid promptly, and track your results in real time with FieldRoutes automation tools. Cut hours off your process and leave your competition in the dust with easy-to-use solutions that help you grow quickly, scale effectively, and operate efficiently. ## What is FieldRoutes used for? [Pest Control](https://www.capterra.com/pest-control-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Lawn Care](https://www.capterra.com/lawn-care-software/) Recognitions Shortlist Overall rating Based on 404 user reviews Reviews sentiment Positive 84% Neutral 9% Negative 7% Pros & cons Comprehensive feature set Supports scalable business growth Frequent bugs and slow fixes Problematic and disruptive updates Starting price $350 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Field Service Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.3 +− Features4.1 Value for Money4.1 Ease of Use4.2 Customer Service4.2 Rating Breakdown 4.3 Features4.1 Value for Money4.1 Ease of Use4.2 Customer Service4.2 ## FieldRoutes Reviewers Verdict Updated August 2026 AI summary - FieldRoutes is a fit for pest control and field service businesses seeking to organize scheduling, billing, and technician routes. - Positive feedback centers around its intuitive navigation, ease of use, and features that help manage and grow small service operations. - It helps teams coordinate appointments, track jobs, and reduce manual work by unifying daily workflows in one platform. - Buyers may need to accept some trade-offs with reporting flexibility, email communication quirks, and occasional system bugs or update-related disruptions. - FieldRoutes works well for growing small businesses in pest control needing core scheduling, but it may fall short for those wanting deeper reporting or smoother payment processing. ## FieldRoutes alternatives Highest Rated [4.7 (2,743)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [3.9 (256)](https://www.capterra.com/p/23130/PestPac/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 73% of reviewers rated it above 4 stars [3.9 (149)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [4.6 (1,476)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146076/FieldRoutes/alternatives/) ## FAQs about FieldRoutes Overview ### What problems does FieldRoutes solve? FieldRoutes solves scattered scheduling, routing, billing, customer records, and technician communication by putting daily pest control workflows in one system. It reduces manual paperwork, missed follow-ups, inefficient routes, and payment delays through automation and mobile access. Office managers, dispatchers, technicians, and growing home service teams benefit most. Answer based on 204 reviews Overview ### Which roles and teams benefit most from FieldRoutes? FieldRoutes is most used by business owners, presidents, and executives who need visibility into revenue, scheduling, and service performance. Office managers, CSRs, and administrative teams rely on it to handle booking, customer communication, and billing, while service managers, branch leaders, and technicians use it to dispatch work, track routes, and complete jobs efficiently. Answer based on 378 reviews Overview ### What company size and industries is FieldRoutes built for? FieldRoutes is designed for field service businesses of all sizes, but it primarily serves small businesses, which make up 91% of reviewers. Its strongest industry fit is Consumer Services at 43%, followed by Environmental Services at 21% and Chemicals at 14%, with more limited use among midsize and enterprise companies. Answer based on 403 reviews Features and Usability ### What are the key features of FieldRoutes? FieldRoutes includes core scheduling and routing tools such as automated scheduling, dispatch management, route optimization, and geographic maps. Reviewers also focus on customer database and customer history for account management, plus billing and invoicing, real-time reporting, and mobile access as differentiators for field and office teams. Answer based on 170 reviews Pricing ### How much does it cost and what fees or limitations are included? FieldRoutes starts at $350/month for the Basic plan, and buyers can schedule a free demo. Reviewers often call it worth the price, citing cash-flow gains and better pricing than previous software, but smaller companies say it feels expensive, and some mention separate payment processing, texting, backup, or contract-editing costs. Answer based on 45 reviews Integrations ### Which third-party tools and platforms does FieldRoutes integrate with? FieldRoutes integrates with QuickBooks Online for accounting, Joist for quoting, Podium and Swell for customer communication and reviews, and Sharpen for call handling. Reviewer mentions confirm these connections. Official catalog data lists QuickBooks Online, while reviewer feedback indicates additional third-party links used alongside FieldRoutes. Answer based on 30 reviews Getting Started and Support ### How easy is it to onboard and train a team on FieldRoutes? FieldRoutes offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say office staff, technicians, and new hires often learn the basics quickly, especially the mobile app. Admins and teams handling setup, reporting, billing, or advanced features usually need more time, with some citing a noticeable learning curve and uneven onboarding depth. Answer based on 91 reviews Getting Started and Support ### What customer support options does FieldRoutes offer, and how do users rate the experience? FieldRoutes offers email/help desk, FAQ/forum resources, and phone support. Users often describe support as responsive, knowledgeable, and helpful, with solid follow-up and quick callbacks. However, some report uneven experiences during onboarding or complex issue resolution, including slow ticket closures, inconsistent agent expertise, and difficulty getting lasting fixes. Answer based on 164 reviews Ease of use ### Is FieldRoutes easy to use for daily operations? FieldRoutes makes daily scheduling, routing, invoicing, and customer management easier for many service teams. Office staff and field technicians often find the layout clear after a short learning period, but some users still mention weak training, confusing workflows, mobile differences, limited filters, and occasional lag. Answer based on 170 reviews ## Who uses FieldRoutes? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive feature set 83% positive reviews out of 54 Most reviewers find the platform offers abundant, useful features that simplify tasks and enhance business management. Chris C. Owner, 2 - 10 employees. "The extra features, the stat tracking, the competitions, the support, the simplicity and just all of it." Frequent bugs and slow fixes 72% negative reviews out of 67 Most reviewers report recurring glitches, system crashes, and lengthy resolution times that disrupt business operations. Hannah P. Owner/manager, 1 employee. "This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was replied to for a while and then ghosted." Supports scalable business growth 89% positive reviews out of 35 Most reviewers indicate the software adapts to evolving business needs, helping manage growth and streamline operations. Problematic and disruptive updates 58% negative reviews out of 38 Some users say updates cause new issues, lack clear communication, and occasionally make the interface feel outdated. Sylvia G. Office Assistant, 2 - 10 employees. "I also noticed that occasional updates or changes in the layout could make certain features harder to find at first." Intuitive and efficient navigation 89% positive reviews out of 27 Most reviewers describe navigation as straightforward, organized, and easy to learn, improving daily workflow efficiency. Payment processing challenges 61% negative reviews out of 36 Some users report issues with high fees, account lockouts, and difficulties managing or updating payment information. Jared W. Owner, 1 employee. "Not being able to run a business for three days because customer service won't get me back into my account after they have been paid is completely unacceptable." ## Features AI summary Based on 439 Pest Control reviews Capterra data shows that buyers of Pest Control software rank the following features as their top priorities: - **Customer Database** (**62%** of reviewers rated this feature as critical) - **Job Scheduling** (**69%**) - **Scheduling** (**63%**) FieldRoutes supports all three of the features reviewers value most: **Customer Database**, **Job Scheduling**, and **Scheduling**. Together, these capabilities help businesses keep customer records organized, assign and manage service visits efficiently, and coordinate daily operations more effectively, allowing teams to deliver timely service and maintain better visibility across jobs. Job Scheduling 4.3 (60) 90.00% of 60 reviewers that rated this feature as important or highly important With this capability, you can efficiently assign, reschedule, and optimize technician appointments. Reviewers appreciate the ease of scheduling, route optimization, and map-based scheduling, though some mention mobile limitations and occasional pop-ups that disrupt workflow. Scheduling 4.2 (149) 81.88% of 149 reviewers that rated this feature as important or highly important FieldRoutes offers flexible tools to organize appointments, optimize routes, and reduce conflicts. Some reviewers find the visual map and bulk scheduling helpful, but others mention difficulties with recurring schedules, pop-ups, and less intuitive mobile scheduling. Mobile Access 4.0 (138) 81.88% of 138 reviewers that rated this feature as important or highly important You get real-time access to schedules, job details, and payment options in the field. Reviewers appreciate the convenience for technicians and sales reps, but some report glitches, limited functionality compared to desktop, and difficulties with uploading documents or accessing all capabilities. Routing 3.9 (102) 73.53% of 102 reviewers that rated this feature as important or highly important This aspect helps you optimize technician routes and reduce drive times. Reviewers indicate the map view and grouping are valuable, but several mention extra charges, confusing optimization, and that routing sometimes ignores real driving distances, requiring manual adjustments. Billing & Invoicing 4.3 (142) 80.28% of 142 reviewers that rated this feature as important or highly important It gives you streamlined payment processing, recurring billing, and invoice tracking. Users think automation and multiple delivery options save time, but some report issues with QuickBooks integration, invoice delivery reliability, and wish for easier mobile payment collection. Customer History 4.4 (74) 63.51% of 74 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships FieldRoutes 43 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking It gives you streamlined payment processing, recurring billing, and invoice tracking. Users think automation and multiple delivery options save time, but some report issues with QuickBooks integration, invoice delivery reliability, and wish for easier mobile payment collection. Track and manage schedules and meetings via an integrated calendar Private online space that lets businesses securely share documents and provide information access to clients Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships A website or login for customers to access information Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage sending personnel and resources to a site as needed Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Estimate expected cost based on various factors before a project begins Management of commercial motor vehicles for work-related purposes Specifically designed to meet the needs of lawn care businesses Intended to be used by pest control companies Captures invoice data and maintains comprehensive records for auditing and reporting purposes With this capability, you can efficiently assign, reschedule, and optimize technician appointments. Reviewers appreciate the ease of scheduling, route optimization, and map-based scheduling, though some mention mobile limitations and occasional pop-ups that disrupt workflow. You get real-time access to schedules, job details, and payment options in the field. Reviewers appreciate the convenience for technicians and sales reps, but some report glitches, limited functionality compared to desktop, and difficulties with uploading documents or accessing all capabilities. Capture signatures via mobile devices Manage inventory based on different requirements of individual work orders Track the amount of pesticide inventory used on jobs Analyze floor plans to generate workflow Generate quotes or estimates for customers Receive data and information in real time Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Finding the most optimal routes for drivers based on various factors and constraints This aspect helps you optimize technician routes and reduce drive times. Reviewers indicate the map view and grouping are valuable, but several mention extra charges, confusing optimization, and that routing sometimes ignores real driving distances, requiring manual adjustments. FieldRoutes offers flexible tools to organize appointments, optimize routes, and reduce conflicts. Some reviewers find the visual map and bulk scheduling helpful, but others mention difficulties with recurring schedules, pop-ups, and less intuitive mobile scheduling. Send messages via SMS Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Track the amount of time spent on a job or task Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.1 (390) 4.1 Based on 390 reviews ## Pricing Value for money 4.1 (363) [View pricing plan details](https://www.capterra.com/p/146076/FieldRoutes/pricing/) Basic $350.00 Other,Per Month It includes: - Route Optimization - Mobile App for Techs - Automated Communication and Reminders - Lead Management - Customer Payment Portal - Real-Time Data Reporting - Sentricon Value for money 4.1 (363) 4.1 Based on 363 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (384) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (384) 4.2 Based on 384 reviews ## User reviews Overall rating 4.3 Based on 404 reviews Filter by rating 5(223) 4(116) 3(36) 2(14) 1(15) Mentioned topic Sorted by most recent EW Elizabeth W. Director of Operations and Marketing Utilities ### "This was not our cup of tea" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 August 11, 2026 Overall, I would avoid FieldRoutes at all costs. Literally would use a whiteboard and pen and paper to create routes and keep records before I would use this again. Pros What did I like most about FieldRoutes......?????? The IT team that they have is awesome and was super helpful. They did fix bugs and issues, and the IT team was friendly. Cons First, in order to use their software, you have to set through a weeklong zoom class. Granted, it's only an hour or so long per day, but it is a 5-day class. You are also quizzed on this class. Thankfully I passed, but I am not sure what happens if you don't pass the class. Your "onboarding specialist" is supposed to help you with any questions or concerns. Pray you get a specialist that actually cares about their job. You can only have 1 person in an account at a time meaning if there are multiple users, only 1 can edit/update and everything else is view only. There is defiantly room for error when trying to put in a customer the "proper" way. By the time we transferred everyone from our old software into this software, we realized that this was not going to work for us and the cancellation process was atrocious! We did submit our notice to cancel in time, but they made it super hard to do so. Switched from [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Our owner wanted a dashboard and FieldRoutes offered a dashboard Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Blake B. Outside inspector Environmental Services ### "My FieldRouted Review! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2026 It’s a life saver for scheduling. You can get distance counter, so you know where the tech is going, making sure he’s not stepping on something he’s already driven by. Pros Once you learn Fieldroutes it’s so easy, simple to navigate and see a glance of a monthly, weekly, or daily schedule. Cons It’s definitely a learning curve. They have so many things you can do, (I.e. change a route, checking a mileage distance, customer database). Once you learn it though. It’s so easy! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Lucinda W. Office Consumer Services ### "Office assistant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 30, 2026 Once you get the hang of where everything is or at least how or where to find it - its pretty easy to use Pros The amount information made available, knowledge base, reports, the ease of doing the previous day's production Cons It is kind of slow - when your calls are "timed" its frustrating; seems to have glitches that effect customer payments/ invoicing when applying discounts Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) The number of specific reports are better for tracking information Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JK Jon K. IT, Account Rep Manager. Architecture & Planning ### "Field Routes Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2026 It has been great and is a complete software package with its bugs, but overall, it works great. You have people who really care about us as users. Pros It is very easy to use and is able to use third-party applications with ease. Has been easy to train new employees. Cons Support tickets are taking a long time to close. Some of the software is slower than other areas at times Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Price, API, Support Issues, Outdated software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OG Ovidio G. Dispatch manager Accounting ### "5 star Review Guaranteed!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 18, 2026 Overall, a very comfortable experience. The support service has been very helpful, as have the monthly meetings which provide more information about the interface. But overall, I'm very pleased with the system. Pros the convenience it offers for handling operations in general, shceduling works easy and very smoothly Cons I have no complaints about that; I find it very comfortable and easy to work with field routes since its interface seems very interactive to me. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) the system in general is smoother and easier Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JL Jonah L. Admin Utilities ### "Good Software Great API" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 May 18, 2026 Pros FieldRoutes has a lot of great features. Their API and Triggers in particular make it easy to pull custom reports or to integrate our other software. It has a good map view scheduling option that has helped us reduce drive time between jobs. It makes it very easy to keep track of customers and leads, asset management has improved because of that, and the UI is overall user-friendly. We've never had any security issues which has been great. And the value for what we pay is a lot better than our previous software. Cons Invoices are not as customizable as we would like. This makes it difficult to accommodate particular customer requests. Likewise, it is difficult to get a hold of the customer support at times, sometimes never hearing a response to emails. Reporting is likewise very limited in the fields that can be pulled. This has forced us to resort to utilizing API to pull reports that should be native. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Pest Pac was far too expensive and the ROI wasn't worth it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DP Darwin P. Customer Service Manager Consumer Services ### "Complete software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 18, 2026 Overall good experience once the initial hick ups were resolved and the team was familiar with the way it works Pros Info at reach of a click, dashboard is really helpfull to see the overall performance at a financial level, kpis and tech level. Cons support is not as easy to reach and ask for a lot of information before getting help with a ticket but once pass that, help is quick Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Looking for a more modern platform capable of adapting to the changes we face on a daily basis. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JH Jenny H. Customer Service Representative Environmental Services ### "GOLD STAR :)" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 15, 2026 The transition from our old software provider was not easy but the overall experience w/FieldRoutes has been positive. Pros My favorite feature of FieldRoutes are the various tools to assist me w/scheduling, routing, & invoicing. This program assists me with all of my professional responsibilities as a CSR. Cons The "training" leading up to switching over from ServeSuite was really poor. It was way too condensed, way too surface level & in my opinion should be taught by people who actively use the program not the folks that create the software. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Reasons are too many to list - I believe they were sold to another company. Furthermore, it was our owner's decision. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SD Sarah D. Customer Contact Represenative Environmental Services ### "Bio Bug Pest Management Office Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 15, 2026 overall, it was a hard program to learn but once you know what you're looking for its easy and very organized. Pros I like how organized it is easy to navigate. I like the options of text, call email that it provides easy ways to contact customers. Cons sometimes there are glitches in the system which makes it complicated when scheduling customers and appointments Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SH Savanna H. Administrative Assistant Environmental Services ### "FieldRoutes is GREAT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 FieldRoutes is wonderful and very knowledgeable. They are always there to answer to the phone and to help in any situation. Pros FieldRoutes has everything at our fingertips. The amount of information here to be able to learn daily its great. Cons There really isn't anything that I like least about FieldRoutes. However, there needs to be a way to print out a week in advance for each technician. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/146076/FieldRoutes/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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