# FieldRoutes Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of FieldRoutes Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of FieldRoutes Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/146076/PestRoutes-Software --- # FieldRoutes Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 11, 2025 Written byMarcela Gava Marcela Gava Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/) Senior Content Analyst Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FieldRoutes FieldRoutes Overview: ### Key takeaways Insights from verified Capterra reviews FieldRoutes is a field service management tool for businesses in pest control, lawn care, and environmental services. It helps schedule jobs, manage customer history, and automate billing. It also supports business growth and improves route efficiency, but watch out for slow mobile performance and limited support. Newer features include ‘Service Bundles’ and ‘Convenience Payments’ to streamline service delivery and billing. ### Our verdict The platform provides operational tools for small field service teams focused on growth, providing core features like scheduling and billing. You might notice some limitations, such as slow mobile performance and limited support. These issues can make it harder to get quick resolutions when your team needs them most. Recognitions Shortlist Overall rating Based on 400 user reviews Reviews sentiment Positive 84% Neutral 9% Negative 7% Pros & cons Comprehensive feature set Flexible growth and customization Persistent technical problems Unreliable payment handling Starting price $350 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Field Service Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## FieldRoutes alternatives While FieldRoutes supports core field service operations like scheduling and billing, buyers may want to explore alternatives if they prefer more responsive customer support, smoother mobile performance, or tools with simpler quoting and dispatch workflows. Highest Rated [4.8 (276)](https://www.capterra.com/p/130290/GorillaDesk/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [3.9 (255)](https://www.capterra.com/p/23130/PestPac/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 73% of reviewers rated it above 4 stars [3.9 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146076/FieldRoutes/alternatives/) ## Who uses FieldRoutes? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 100 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 100 reviews Administrative 38% Administrative 38% Customer Services & Support 12% Sales & Business Development 6% Entrepreneurs/ Owners 6% Others 37% Frequency of use Based on 100 reviews Use the software Daily 98% 98% Daily Weekly Monthly Top use cases Based on 100 reviews Pest Control 86% Field Service Management 28% Lawn Care 8% Top industries Based on 100 reviews Consumer Services 41% Environmental Services 31% Chemicals 17% Retail 7% Other 4% Marcela Gava Senior Content Analyst If your team handles recurring jobs in the field every day, FieldRoutes can help keep operations organized and support growth. Just be prepared for some time to get up to speed and some possible delays when reaching out to support. ## Pros and Cons Comprehensive feature set 83% positive reviews out of 42 Most reviewers find features abundant, user-friendly, and included without extra cost, streamlining daily operations significantly. Persistent technical problems 74% negative reviews out of 58 Most reviewers report bugs and issues frequently disrupt workflows, with slow resolution times and recurring software glitches. Hannah P Owner/manager, 1 employee. "This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was replied to for a while and then ghosted." Flexible growth and customization 89% positive reviews out of 28 Most reviewers describe business growth as supported by extensive customization, organizational tools, and adaptability for expanding companies. Unreliable payment handling 62% negative reviews out of 32 Some reviewers describe payment processing as problematic, citing access lockouts, high fees, and confusing or limited payment functions. Jared W Owner, 1 employee. "Not being able to run a business for three days because customer service won't get me back into my account after they have been paid is completely unacceptable." Tailored pest control management 77% positive reviews out of 26 Most reviewers indicate pest control is efficiently managed with industry-specific tools, easy navigation, and improved business processes. ## FieldRoutes's interface The interface is functional but inconsistent. While desktop navigation supports scheduling and billing tasks well, mobile usability is a recurring issue. You may also run into glitches, slow performance, and limited access to customer history while on the go. 2+ Marcela Gava Senior Content Analyst Look out for performance issues on mobile devices that can hinder technicians who rely on real-time information in the field. The desktop version handles core tasks better, but mobile limitations may slow down technicians during busy routes. Ease of Use 4.2 (400) 4.2 Based on 400 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst FieldRoutes’ top-rated features help teams stay organized and responsive. They work together to reduce manual coordination, improve visibility, and support faster decision-making across office and field operations. Features 4.1 (386) 4.1 Based on 386 reviews The FieldRoutes features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published across all reviews. Customer history 4.2 (73) 73 reviewers rated this feature Tracks past services, issues, products used, and technician activity with detailed notes accessible to both office and field teams. You can flag and categorize entries, though the layout may feel cluttered and mobile access is limited. Scheduling 4.0 (101) 101 reviewers rated this feature Supports flexible appointment management with map views, visual grouping, and bulk scheduling. Route optimization helps assign nearby technicians, saving time. Setup may be complex and glitches can occur. Billing & invoicing 3.9 (97) 97 reviewers rated this feature Supports invoice delivery via text, email, or mail, with automated billing and follow-ups that help reduce overdue accounts. Customizable reports aid collections and reduce overdue accounts. Users report occasional glitches and setup challenges. Mobile access 3.6 (98) 98 reviewers rated this feature Enables technicians to view schedules, complete jobs, collect payments, and add notes in the field. Real-time updates and communication tools support daily operations. Users report occasional crashes, slowness, and a less intuitive mobile interface. Routing 3.5 (86) 86 reviewers rated this feature Helps optimize technician routes with map views and grouping features. Aims to save time and reduce costs. Some users report that routing relies on straight-line distances instead of drive times, requiring manual adjustments. Extra fees for advanced features and inconsistent results are common concerns. Dispatch management 2.9 (50) 50 reviewers rated this feature Assigning technicians and optimizing routes may feel inefficient. The system doesn’t always factor in real-world drive times, which can lead to delays. Pest control activity tracking 2.9 (54) 54 reviewers rated this feature Tracking tools may be too basic for detailed reporting. Without visual mapping or trend analysis, it’s harder to monitor recurring issues or treatment results. Quotes/estimates 2.8 (47) 47 reviewers rated this feature You may find it hard to create accurate or flexible quotes. The quoting process doesn’t always support complex service packages or multi-tier pricing. Commercial trend reporting 0 reviewers rated this feature Offers advanced analytics for tracking commercial service performance over time. Intelligent routing 0 reviewers rated this feature Uses real-time data to optimize technician routes, reduce fuel costs, and minimize drive time. Real-time data reporting 0 reviewers rated this feature Provides live operational insights for more informed decision-making and performance tracking. Dynamic scheduler 0 reviewers rated this feature Allows drag-and-drop scheduling with automated reminders to reduce missed appointments and improve technician efficiency. Bundles 0 reviewers rated this feature Enables businesses to create, sell, schedule, and bill multiple services under one contract, improving operational efficiency. Convenient pre-payments 0 reviewers rated this feature Lets customers prepay a set amount and automatically deducts service charges, simplifying billing. Direct mail acquisition 0 reviewers rated this feature Allows teams to target prospects using property data like age, last sold date, and value. Mobile sales enhancements 0 reviewers rated this feature Improves mobile workflows for sales reps during peak season. All key features (51) Dashboard to view the status of ongoing processes, identify current incidents and track past activities 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 25.00% of 4 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 100.00% of 3 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications 0% of 0 reviewers... Supports invoice delivery via text, email, or mail, with automated billing and follow-ups that help reduce overdue accounts. Customizable reports aid collections and reduce overdue accounts. Users report occasional glitches and setup challenges. 97 reviewers rated this feature Enables businesses to create, sell, schedule, and bill multiple services under one contract, improving operational efficiency. 0 reviewers rated this feature Track and manage schedules and meetings via an integrated calendar 57.14% of 7 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients 100.00% of 3 reviewers that rated this feature as important or highly important Offers advanced analytics for tracking commercial service performance over time. 0 reviewers rated this feature Track, store, and access client contracts or licenses 100.00% of 1 reviewers that rated this feature as important or highly important Lets customers prepay a set amount and automatically deducts service charges, simplifying billing. 0 reviewers rated this feature A collection of customer information such as contact details, demographics, previous interactions, etc. 83.33% of 48 reviewers that rated this feature as important or highly important Tracks past services, issues, products used, and technician activity with detailed notes accessible to both office and field teams. You can flag and categorize entries, though the layout may feel cluttered and mobile access is limited. 73 reviewers rated this feature A website or login for customers to access information 100.00% of 3 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 0.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications 0% of 0 reviewers... Allows teams to target prospects using property data like age, last sold date, and value. 0 reviewers rated this feature Assigning technicians and optimizing routes may feel inefficient. The system doesn’t always factor in real-world drive times, which can lead to delays. 50 reviewers rated this feature Assemble applications and processes by dragging over and arranging pre-built components 50.00% of 2 reviewers that rated this feature as important or highly important Allows drag-and-drop scheduling with automated reminders to reduce missed appointments and improve technician efficiency. 0 reviewers rated this feature Electronically collect payments for goods or services 0.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents 73.33% of 15 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps 0% of 0 reviewers... Estimate expected cost based on various factors before a project begins 0% of 0 reviewers... Management of commercial motor vehicles for work-related purposes 0.00% of 4 reviewers that rated this feature as important or highly important Specifically designed to meet the needs of lawn care businesses 100.00% of 2 reviewers that rated this feature as important or highly important Intended to be used by pest control companies 86.11% of 72 reviewers that rated this feature as important or highly important Uses real-time data to optimize technician routes, reduce fuel costs, and minimize drive time. 0 reviewers rated this feature Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0.00% of 2 reviewers that rated this feature as important or highly important Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments 89.47% of 57 reviewers that rated this feature as important or highly important Enables technicians to view schedules, complete jobs, collect payments, and add notes in the field. Real-time updates and communication tools support daily operations. Users report occasional crashes, slowness, and a less intuitive mobile interface. 98 reviewers rated this feature Improves mobile workflows for sales reps during peak season. 0 reviewers rated this feature Capture signatures via mobile devices 0% of 0 reviewers... Manage inventory based on different requirements of individual work orders 46.30% of 54 reviewers that rated this feature as important or highly important Tracking tools may be too basic for detailed reporting. Without visual mapping or trend analysis, it’s harder to monitor recurring issues or treatment results. 54 reviewers rated this feature Track the amount of pesticide inventory used on jobs 0% of 0 reviewers... Analyze floor plans to generate workflow 33.33% of 15 reviewers that rated this feature as important or highly important You may find it hard to create accurate or flexible quotes. The quoting process doesn’t always support complex service packages or multi-tier pricing. 47 reviewers rated this feature Receive data and information in real time 77.78% of 27 reviewers that rated this feature as important or highly important Provides live operational insights for more informed decision-making and performance tracking. 0 reviewers rated this feature Active reporting of data and metrics 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 93.02% of 43 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 50.00% of 2 reviewers that rated this feature as important or highly important Finding the most optimal routes for drivers based on various factors and constraints 0% of 0 reviewers... Helps optimize technician routes with map views and grouping features. Aims to save time and reduce costs. Some users report that routing relies on straight-line distances instead of drive times, requiring manual adjustments. Extra fees for advanced features and inconsistent results are common concerns. 86 reviewers rated this feature Supports flexible appointment management with map views, visual grouping, and bulk scheduling. Route optimization helps assign nearby technicians, saving time. Setup may be complex and glitches can occur. 101 reviewers rated this feature Send messages via SMS 100.00% of 1 reviewers that rated this feature as important or highly important Oversee technicians and track their assigned work orders 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 0.00% of 1 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task 0% of 0 reviewers... Creating, assign, and track jobs and/or tasks for work orders 76.00% of 25 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Marcela Gava Senior Content Analyst FieldRoutes’ top-rated features help teams stay organized and responsive. They work together to reduce manual coordination, improve visibility, and support faster decision-making across office and field operations. Features 4.1 (386) 4.1 Based on 386 reviews ## Pricing Value for money 4.1 (359) FieldRoutes does not publish pricing on its website, but it offers tiered plans tailored to business size and needs. Based on buyer insights, most small and midsized businesses (SMBs) spend between $75 and $225 per month, with nearly one-third spending less than $75. Basic $350.00 Other,Per Month It includes: - Route Optimization - Mobile App for Techs - Automated Communication and Reminders - Lead Management - Customer Payment Portal - Real-Time Data Reporting - Sentricon Value for money 4.1 (359) 4.1 Based on 359 reviews ## Integrations Popular integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (380) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (380) 4.2 Based on 380 reviews ## User reviews Overall rating 4.3 Based on 400 reviews Filter by rating 5(221) 4(115) 3(36) 2(13) 1(15) Mentioned topic Sorted by most recent OG Ovidio G. Dispatch manager Accounting ### "5 star Review Guaranteed!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 18, 2026 Overall, a very comfortable experience. The support service has been very helpful, as have the monthly meetings which provide more information about the interface. But overall, I'm very pleased with the system. Pros the convenience it offers for handling operations in general, shceduling works easy and very smoothly Cons I have no complaints about that; I find it very comfortable and easy to work with field routes since its interface seems very interactive to me. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) the system in general is smoother and easier Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jonah L. Admin Utilities ### "Good Software Great API" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 May 18, 2026 Pros FieldRoutes has a lot of great features. Their API and Triggers in particular make it easy to pull custom reports or to integrate our other software. It has a good map view scheduling option that has helped us reduce drive time between jobs. It makes it very easy to keep track of customers and leads, asset management has improved because of that, and the UI is overall user-friendly. We've never had any security issues which has been great. And the value for what we pay is a lot better than our previous software. Cons Invoices are not as customizable as we would like. This makes it difficult to accommodate particular customer requests. Likewise, it is difficult to get a hold of the customer support at times, sometimes never hearing a response to emails. Reporting is likewise very limited in the fields that can be pulled. This has forced us to resort to utilizing API to pull reports that should be native. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Pest Pac was far too expensive and the ROI wasn't worth it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Darwin P. Customer Service Manager Consumer Services ### "Complete software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 18, 2026 Overall good experience once the initial hick ups were resolved and the team was familiar with the way it works Pros Info at reach of a click, dashboard is really helpfull to see the overall performance at a financial level, kpis and tech level. Cons support is not as easy to reach and ask for a lot of information before getting help with a ticket but once pass that, help is quick Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Looking for a more modern platform capable of adapting to the changes we face on a daily basis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jenny H. Customer Service Representative Environmental Services ### "GOLD STAR :)" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 15, 2026 The transition from our old software provider was not easy but the overall experience w/FieldRoutes has been positive. Pros My favorite feature of FieldRoutes are the various tools to assist me w/scheduling, routing, & invoicing. This program assists me with all of my professional responsibilities as a CSR. Cons The "training" leading up to switching over from ServeSuite was really poor. It was way too condensed, way too surface level & in my opinion should be taught by people who actively use the program not the folks that create the software. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Reasons are too many to list - I believe they were sold to another company. Furthermore, it was our owner's decision. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Sarah D. Customer Contact Represenative Environmental Services ### "Bio Bug Pest Management Office Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 15, 2026 overall, it was a hard program to learn but once you know what you're looking for its easy and very organized. Pros I like how organized it is easy to navigate. I like the options of text, call email that it provides easy ways to contact customers. Cons sometimes there are glitches in the system which makes it complicated when scheduling customers and appointments Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Savanna H. Administrative Assistant Environmental Services ### "FieldRoutes is GREAT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 FieldRoutes is wonderful and very knowledgeable. They are always there to answer to the phone and to help in any situation. Pros FieldRoutes has everything at our fingertips. The amount of information here to be able to learn daily its great. Cons There really isn't anything that I like least about FieldRoutes. However, there needs to be a way to print out a week in advance for each technician. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PK Patrick K. Scheduler Consumer Services ### "Recommended Routes Pop Up" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 15, 2026 As a scheduler it generally is a very useful tool. The department works in a high paced environment and the recommended route pop up window slows us down. Pros Very capable application the allows the scheduling department to place services on routes in a generally efficient manner. Cons It is very laggy. The recommended routes pop up window is extremely aggravating for schedulers and slows down our process repeatedly. There should be an admin only option to turn the recommended routes pop up window on or off. Upgrades seem to happen without notice to the users of field routes and in the middle of the day the application can from time to time become unusable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Timothy S. Service Manager Consumer Services ### "FieldRoutes Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 15, 2026 Since starting using FieldRoutes, I feel its ease of use and features makes it one of the best apps for the industry. Pros Ease of use, features, asset management, scheduling. Used for many years in the pest control industry. Cons I don't do anything on the back end of fieldroutes but I'm sure it's just as easy to use as the app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jay C. Service Manager Public Safety ### "Field Routes is a total package that is easy to use. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2026 Overall, Field Routes is a better option than Pest Pac. Pest pac had some good features however, field routes have a bigger potential once all of the features are activated. Pros Scheduling and features make my job easier to manage my Teams. Well Done! The mobile app is easier to read and work with than pest pac. Cons The floating re-schedule screen isn't needed. It gets in the way so I have to move it each time. It should be minimized at the very least. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR David R. Owner Environmental Services ### "Worth a try" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 15, 2026 Though I have only used FR for the CRM side things (not much of the sales side) I have to say they have been great! I am able to set up customer payments the way the customer, and company, want and the system take care of the rest. Because this isn't the first CRM I've used, there a few quirks I hate, but they are meaningless unless you are used to the same that I am. Overall, I recommend any pest company to try them out and see for yourself. Pros FR has been pretty easy for us to use. Getting someone new trained quickly on both office and mobile is a breeze with Knowledge base at your fingertips. Support has always been on the ball to answer and help when something isn't explained fully. They have also walked us through a few things. Cons All contracts have had to be made off site and uploaded by you as the cost to have them integrated is a bit extreme considering. The acct. status for each customer was something I had to get use to. Learning that somethings mean the same thing but in different ways, is a little confusing when setting up customers or reading reports. Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) PestPac was what I used at a previous company and what I was used to. We took the risks of using FieldRoutes when we started our own company because as it was explained, it hit each mark that we were wanting at the time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/146076/FieldRoutes/reviews/) ## FAQs While implementation depends on your unique processes and business size, you can expect to set aside up to two weeks for your team to becme familiar with the tool. A full-scale rollout can take two to three months, depending on data complexity. Plus, FieldRoutes provides an Implementation Specialist and offers both group and one-on-one training to support the transition. Absolutely. FieldRoutes is designed for small and midsize businesses and offers onboarding support tailored to smaller teams. Reviewers note that even small teams receive personalized training and support during setup. Yes. FieldRoutes includes a mobile app for technicians and sales reps. However, the mobile experience can be slower and less reliable than the desktop version, especially when uploading documents or accessing full customer history. Yes. FieldRoutes supports a mix of native and third-party integrations for accounting, marketing, payments, and fleet management tools. These help unify operations and reduce manual work across systems. After onboarding, users transition to FieldRoutes’ dedicated U.S.-based support team, available Monday through Friday, 8 a.m. to 6 p.m. CST. Support includes online resources, ticketing, and phone assistance. FieldRoutes emphasizes automation and simplicity. According to the vendor, the interface is designed to minimize clicks and streamline workflows, especially for customer service teams and large-scale operations. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from FieldRoutes’s own online content in July 2025, including the product's website and its social media channels. ## Related reading ### [5 Key Field Service Management Software Features With Top Products That Offer Them](https://www.capterra.com/resources/key-field-service-management-software-features/) Published April 18, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [7 Top-Rated Free Field Service Management Software](https://www.capterra.com/resources/best-free-field-service-management-software-products/) Published May 22, 2024 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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