# FieldRoutes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FieldRoutes the right Pest Control solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146076/PestRoutes-Software/reviews --- FieldRoutes 4.2 (337) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FieldRoutes Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews JW Jared W OwnerChemicals, Self-employedUsed the software for: More than 2 years. “The software has been great when there aren't issues, but as soon as an issue comes up, which it always will eventually, good luck getting any help from customer support. “ May 24, 2024 JW Jared W OwnerChemicals, Self-employedUsed the software for: More than 2 years. “Not being able to run a business for three days because customer service won't get me back into my account after they have been paid is completely unacceptable.“ May 24, 2024 JW Jared W OwnerChemicals, Self-employedUsed the software for: More than 2 years. “It is functional and integrates nicely with scheduling. “ May 24, 2024 pw philip w Office Environmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “the fact you prompted this review over the alert and task bar option so i had to complete it to do my job. If you want people to review you dont hinder their ability to work. Or at least let them opt out of it instead of a forced review hyperlink that blocks and restricts me from doing my actual job till the review is done.“ October 28, 2023 DH Debbie H TreasurerConsumer Services, 11 - 50 employeesUsed the software for: 6-12 months. “We love the ability to use flags for billing which has lowered the amount of time we spend on billing.“ November 30, 2023 yb yudy b V.PFacilities Services, 11 - 50 employeesUsed the software for: 1-2 years. “Credit card fees/Went down for 2 days/glitches sometimes.“ May 1, 2024 SM Sarah M OwnerConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “The only situation I can see this software working for is a mosquito-only company because it offers one type of service on one schedule.“ April 7, 2023 kr ken r ownerAccounting, Self-employedUsed the software for: 1-2 years. “just the lack of support when its needed not two to three days later if they ever call back at all no one ever answers the phone“ November 25, 2024 ## Showing most helpful reviews Showing 1-25 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Travis B. Service Operations Manager Environmental Services Used the software for: 2+ years ### "PestRoutes is the best" November 27, 2018 5.0 The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me! Pros The team behind the software is really what makes the great software it is! Cons I couldn't put my finger on any negatives in the capacity that I use them Review Source Response from ServiceTitan December 14, 2018 Thank you so much for the great review! MB Michael B. OFFICE MANAGER Environmental Services Used the software for: 1-2 years ### "GREAT SYSTEM" July 15, 2024 5.0 VERY GOOD I HAVE NEVER HAD ANY MAJOR ISSUES Pros EASY TO USE, IT IS VERY SIMPLE AND STRAIGHT FORWARD Cons YOU CAN PICK MULTIPLE CUSTOMER FOR A ROUTE Switched from [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) OVERLY COMPLICATED AND MOBILE APP WAS HORRIBLE Review Source Response from ServiceTitan September 16, 2024 Hi Michael, Thank you for your glowing review! We're thrilled that you find FieldRoutes easy to use and straightforward. It’s great to know the system is meeting your expectations and that you haven’t encountered any major issues. We also appreciate your suggestion regarding the route feature. Feedback like this helps us refine and improve the platform. If you have any additional thoughts, feel free to share—your input is always valued. Thanks again for choosing FieldRoutes! JW Jared W. Owner Chemicals Used the software for: 2+ years ### "Customer Service is a JOKE!" May 24, 2024 2.0 My onboarding guy, \[sensitive content hidden\], was incredible. He was the best part of my experience because he was always available and ready to help. The software has been great when there aren't issues, but as soon as an issue comes up, which it always will eventually, good luck getting any help from customer support. They rarely call back. They will always respond to emails, typically within a day or two, but the help there is laughable. I have been constantly frustrated with customer service. For that reason, I would suggest any other software as long as they have good customer service. I have lost so much money to their slow responses and how it has effected the operations of my business. It's unfortunate because the software is awesome, albeit a little pricey, but customer service just ruins the experience for me. Pros The software is pretty good. It is functional and integrates nicely with scheduling. The app is great. Cons Customer service is ridiculous. I have been a customer for 5 years now because I like the software, but I'm at the point where I am fed up with not feeling like a priority. When issues come up be ready to wait for days, weeks, and even months for a solution. Currently I have been locked out of my account for 3 days due to a bad card on file, and even though I paid the balance in full the second I was locked out, they have made no effort to get me back into my account to run my business, which has been on hold for three days now. This isn't even the worst thing I've experienced with their customer support, but I already wrote a novel review elsewhere on that experience. I am currently looking at competitors because I am blown away by the lack of interest in their customers. Not being able to run a business for three days because customer service won't get me back into my account after they have been paid is completely unacceptable. Review Source Response from ServiceTitan September 16, 2024 Hi Jared, We truly appreciate your feedback and understand how frustrating these support challenges must have been for you. We're sorry to hear that you've experienced delays in getting timely assistance, especially considering the impact it has had on your ability to run your business. We want you to know that we’ve made significant changes to our support organization to better serve customers like you. Your experience highlights an area we’ve been focused on improving, and we are committed to ensuring that situations like this don’t continue to happen. While it's clear that we didn’t meet your expectations, we are working hard to improve the support experience and ensure faster response times going forward. We’re grateful for the time you've spent with us over the past five years, and we appreciate the kind words about our software and your onboarding experience. I’d love the opportunity to make things right. Please reach out to us directly so we can resolve this current issue and yB yudy B. V.P Facilities Services Used the software for: 1-2 years ### "Pest control company owner" May 1, 2024 5.0 very happy with the product and how smooth it has been recently Pros Online in the cloud/ability to save pictures to each account Cons Credit card fees/Went down for 2 days/glitches sometimes. Reason for choosing FieldRoutes best all around availability of features with the base product Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) needed something that had no paper and was in the cloud Review Source Response from ServiceTitan September 16, 2024 Hi Yudy, Thank you for your fantastic review and for sharing your experience with FieldRoutes! We're thrilled to hear that you appreciate the cloud-based system and the ability to save pictures for each account—it’s great to know these features are making a positive impact on your business. We understand that issues like downtime and credit card fees can be frustrating, and we're continuously working to enhance the system's reliability and efficiency to avoid disruptions. Your feedback helps us pinpoint areas to improve, and we truly appreciate you bringing them to our attention. We're glad to hear that things have been running smoothly for you recently, and we remain committed to making sure you continue to have a seamless experience. DH Debbie H. Treasurer Consumer Services Used the software for: 6-12 months ### "Field Rountes Review" November 30, 2023 5.0 Our experience has been great starting from the intergration from our former software to now. If we have any issues, we send an email to support and they are on it right away. Pros The ability to condence our routes using the map scheduling. Our technicians can do more jobs. We love the ability to use flags for billing which has lowered the amount of time we spend on billing. Cons The inventory tracking is not great. The other thing is in the billing section the c/o line is the first line, which is normally the second line. Our commercial customer do not like that. We have had to do some work arounds to make customers happy. Reason for choosing FieldRoutes We liked all the features of Field Routes and the price was in the middle. Switched from [Structural Pest Control System](https://www.capterra.com/p/92925/Structural-Pest-Control-System/) Our old software was good but we had to use paper invoices which created alot of extra work both from a technician and office stand point. We just needed a better way. Review Source Response from ServiceTitan December 5, 2023 Thanks for the feedback, Debbie. This is the kind of insight we need to make our customer experience even better. Your thoughts will be shared with our team. SM Sarah M. Owner Consumer Services Used the software for: 6-12 months ### "Do not recommend" April 7, 2023 1.0 The software is NOT good for a pest control company that offers multiple service types. The only situation I can see this software working for is a mosquito-only company because it offers one type of service on one schedule. We offer multiple pest service types on multiple service schedules and have used their "work around" of doing services as "line items" on the invoice of another service, but it still doesn't work well. Clients get multiple confirmations, followups, invoices, etc for each service day they have multiple services line up (Ex. monthly mosquito and quarterly pest service and annual fire ant/termite). I really have tried to make this software work-- it was supposed to be an improvement to doing everything manually and allow our company the ability to grow. It has only been a headache. 6 months later we still cannot use the software and after reading the reviews here (how I wish I had found these non-sponsored user reviews sooner!!) I am going to forfeit the rest of the year subscription and get set up with GorillaDesk. The saddest part is when I ask other companies in my network who have used or are trying to use FieldRoutes/PestRoutes they tell me they have/had the same, overwhelmingly negative experience. I tried so hard to remain optimistic as this was supposed to be a positive change for our company and allow us the opportunity to grow. I cannot remain blindly optimistic any longer and would never recommend to a friend. Pros The poor guy they assigned us to help us with the onboarding process was genuine and amazing overall. Cons Everything else. Terrible onboarding process and the salesman lied to me about multiple things the software could and would do or what their onboarding team would do to get us going. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes FieldRoutes was cheaper for a small company starting up and seemed to be a lot more user-friendly. SEEMED, key word. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Was looking for software that could handle our paperwork needs as well as offer automated routing, scheduling, and confirming. Review Source Response from ServiceTitan December 6, 2023 Thank you for bringing this to our attention, Sarah, this is definitely not the kind of experience we want for our customers. We’re forwarding this review to our Support and Customer Success Teams. JH Joe H. Regional Manager Consumer Services Used the software for: 2+ years ### "Does EVERYTHING, but not everything well." August 27, 2022 3.0 Painful start, getting better over time but still would like to see it get more user friendly. Pros That it is built for pest control and allows you to input products with ounces, gallons, etc. Cons Absolutely not user friendly. Sooo much going on with every page and hard to figure out how to actually set something up and no way to tell if you've done it right. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing FieldRoutes Ability to add pest products without a work around. Review Source Response from ServiceTitan September 6, 2022 Hi Joe, thanks for your review. We are glad to hear our software can do everything you ask of it. While it is robust and offers a wide array of functionality, we don't want it to be confusing or overwhelming. Our support team is available to assist navigating the platform and making life easier. VR Verified Reviewer SALES MANAGER Consumer Services Used the software for: 2+ years ### "CUSTOMER SERVICE LACKING" December 16, 2020 2.0 3 OUT OF 10 OVERALL Pros INTEGRATION HAS BEEN A LONG PROCESS, WITH THE CONSTANT UPDATES MAKES THINGS MORE DIFFICULT. HAVE A CURRENT SITUATION FEELING LIKE SERVICE IS NOT CONCERNED WITH THE ISSUE THAT EFFECTS DAILY SALES WHICH IS VITAL TO A SMALL BUSINESS Cons IMPORTANCE OF SERVICE AND CUSTOMIZATION TO APPLICATIONS, TO WIDESPREAD GUESSING LOOKING TO SELL Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[Bullhorn Recruitment Cloud](https://www.capterra.com/p/141485/Talent-Rover/) Reason for choosing FieldRoutes AT FIRST IT WAS CUSTOMER SERVICE, WHICH HAS NOW TAKEN A BACKSEAT Review Source VR Verified Reviewer Manager Consumer Goods Used the software for: Less than 6 months ### "Pest Routes Review " December 12, 2019 5.0 It’s very good and positive! It’s simple, communications with our customers and techs simultaneously. Pros Most softwares for on-site technicians allow you to control routes with many buttons. Like “close job” or “send invoice”. Pest routes simplified many buttons into just one! This saves me many steps. One button communications information with both my technicians and my client! Cons I don’t like that you can’t have more than one administrator that has control ability to set up technicians and routes, as well as other controls in the software. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Housecall pro didn’t have as many features for invoicing and technician controls. Review Source Jerika Z. Chief Operating Officer Consumer Services Used the software for: 2+ years ### "Good system for complex reports and programs, not so flawless" April 10, 2019 4.0 Overall i like servsuite for its multi-tier program, adds multiple events for each program at predetermined intervals and pricing- but it comes with many many flaws, it has become very frustrating- their effors are great but fixes are very slow and it is impacting out work flow Pros multilayer programs, extensive reports, integrated document signing, Cons does not sync with google, many hiccups and tech support needed, updates tend to cause issues, programming takes a long time to fix issues and we have been struggling, lag in the email server system, Review Source Response from ServiceTitan April 12, 2019 Hello Jerika, thank you for taking the time to explain the issues you've experienced with ServSuite. We would like to help you get these resolved as quickly as possible, in this vain we have contacted your support team and they will be reaching out soon. All the best, the ServicePro Team. CS Charlie S. General Manager Consumer Services Used the software for: Less than 6 months ### "FieldRoutes review" November 29, 2023 5.0 Pros Simple and intuitive navigation through the program. Less clicks to get the information you need. Cons Understanding the job pool and due dates for service. Used to having work orders released into a month and tracking differently. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/) Reason for choosing FieldRoutes The integration from Servsuite and Service Titan into FieldRoutes made the most sense for us. Review Source Response from ServiceTitan December 7, 2023 Thank you for your review, Charlie, and for sharing how FieldRoutes' intuitive nature helps you get your job done. Please feel free to reach out to your Customer Success Manager with any questions that you may have. WB Wayne B. Owner Environmental Services Used the software for: 2+ years ### "Review for" July 26, 2024 5.0 Pros It’s good it really helped grow our business Cons Hard to learn at first the knowledge base was not there when we first started Review Source Response from ServiceTitan September 13, 2024 Hi Wayne, Thank you for your positive review and for recognizing how Aspire has contributed to the growth of your business! We're thrilled to hear that the platform has been beneficial for you. We appreciate your feedback regarding the initial learning curve and the knowledge base. We’re continuously working to enhance our resources and make the onboarding process smoother for new users. If you have any suggestions or need further assistance, please feel free to reach out. We’re here to help! NS Nate S. COO Environmental Services Used the software for: 2+ years ### "Pest Control Revie" June 24, 2024 4.0 Pros Ease of use, easy to train our new employees on. Cons There are lots of reporting features that I would like to see added. Review Source Response from ServiceTitan September 16, 2024 Hi Nate, Thank you for your review! We're glad to hear that FieldRoutes has been easy to use and helps train your new employees efficiently. Your feedback about adding more reporting features is valuable, and we appreciate you sharing it. We are always working on enhancing the platform, and your input will help us prioritize future improvements. If you have any further suggestions, feel free to reach out. We're here to ensure the system works perfectly for your needs. LA Lisa A. Owner Environmental Services Used the software for: 1-2 years ### "Love it!! Thankful we changed from pestpac! " August 18, 2022 5.0 Seeing our dashboard is awesome we are thrilled with accounting side. Pros Integration was not easy because we were converting data. Not all the termite clearance letters with pdf files came over. Cons Mobile app needs a lot of help. Call us for beta help. They cannot update contact info in the field. We have podium but the reviews in pestroutes do not go to google unless we get them on podium. Reviews in Pestroutes are only visible to us. Review Source Response from ServiceTitan August 23, 2022 Lisa, thank you for your review. We're so happy that the dashboard and accounting features have been helpful to you. We will pass your comments regarding the mobile app and reviews to our team. DB Dori B. President Environmental Services Used the software for: Less than 6 months ### "Best Customer Service Ever" August 23, 2022 5.0 It makes things streamlined, and much faster. It is a very professional service which in turn makes us look more professional and we have even paid to have our contract personalized and made into html so it is available on the app. The reports are amazing and really gives us so much information at our fingertips. The whole process from the start until now 6 months late has been wonderful and I truly feel even to this day my hand has been held through the whole journey. Pros \[SENSITIVE CONTENT\] was amazing and helped us navigate a the huge change of transferring over our business. This program works wonderfully. THE CUSTOMER SERVICE IS AMAZING -- BEST I HAVE EVER DEALTH WITH IN ANY COMPANY. They truly care and follow-up is amazing -- they will talk you through steps and hold your hand throughout not only the beginning, but any bumps along the way. I am blown away by the customer service and with all the reps. They respond so quickly and always do their best to fix the problem and do anything they can. I have called/emailed them so many times, not even with problems, but just to find out how to do something in a better way. Cons Some of the glitches -- like where some customers were charged over 800 in one month because of a glitch without our knowledge -- have been rough or invoice numbers disappearing or changing to a different number have been touchy. I understand all programs have glitches and Pest Routes has been attentive and helpful in every situation. The only thing is I would suggest when a glitch comes out -- to let everyone know that this is something they could experience so that they can go in and run a report to stay on top of it. If we would have known about the multiple payment glitch we could have run a quick report called "Account with Credits" and we could have seen the multiple charges right away and let the customers know ahead of time - or even refunded them asap. Reason for choosing FieldRoutes Price, the promise of the customer service(which was more than we could have ever expected. The features. Review Source Response from ServiceTitan August 26, 2022 Dori, thank you for such a detailed and positive review. We're so glad that we have been able to provide you with such great support. We love to see how FieldRoutes make life easier for our customers. We will pass your comments on to our team. JC Jim C. Branch Manager Apparel & Fashion Used the software for: 2+ years ### "A very robust CRM for the pest control industry" August 23, 2022 4.0 I took over as Branch Manager after our company had been using PestRoutes for over a year. They had migrated from PestPac, and it appears for all intents and purposes that the migration went well. It was a steep learning curve for me, and they want to charge for additional hands-on training (what I would call "re-doing the onboarding"). Even 2+ years on I'm discovering that our people either weren't trained properly in the beginning, or that that tribal knowledge was lost in the general turnover that companies experience. However, their customer service has always been helpful as we've called in about simple questions because we didn't know where to look in the Help Wizard. Pros The reporting features are incredible....if you have good input. Not a FieldRoutes issue, just a pebcak error. Cons Reporting is a double edged sword: there are so many different ways to get the same information that I've had to create a library of how to run the reports that we want. Yes, you can save reports, but only in the Reports tab. Side note - why isn't the Sales Report in the Reporting tab but in the Customer tab? Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Marketing integration Review Source Response from ServiceTitan August 24, 2022 Thank you for your review, Jim. We're glad to see that the reporting features have been so impactful to your business. We look forward to continuing to work with you in the future. As in the past, please feel free to reach out to our Support team with anything you need. CH Cindy H. Office Manager Consumer Services Used the software for: 2+ years ### "Very happy with FieldRoutes!" August 29, 2022 4.0 Using the software has helped us to streamline our billing and scheduling processes, thereby saving us time and money. We have also been able to improve our customer communications through the software. Highly recommend FieldRoutes. Pros Most helpful/impactful features: Billing, Scheduling, Reporting Their customer support is phenomenal! Every time I find a glitch or have a question about functionality, the customer support team is right on it. And recently, they have started offering informative webinars dealing with how to use different features and functions of the software. Cons We have had problems using API to integrate the software with forms on our website because we don't use FieldRoutes' marketing platform. Review Source Response from ServiceTitan September 2, 2022 Cindy, thank you for your review. We are glad to hear you are very happy with our platform and the features you find useful. If you are still having issues with API please reach out to our support team. AO Angie O. Office Manager Chemicals Used the software for: 2+ years ### "Over all worth it" August 30, 2022 5.0 I believe over all the database is great. I think it is something that is great for the ease of use and the reports are easy to find. I do like that the scheduling is easy and you have several different ways to schedule. Pros I like that it is user friendly and simple with most of the actions that need to be performed. Cons I do not like that it is difficult to remove a payment. Actually that you can not remove a payment if it is placed on the incorrected account by accident. The only way I know how to fix it is to just make the payment 0. I do not like that you can not get a list of customers for a technician. I would like to print out each techs customers with last date of service. I have called customer support and they have given me ways to do this but it always leaves out customers. Review Source Response from ServiceTitan September 1, 2022 Thank you for your review, Angie. We're happy to see you find our software easy to use. Please let us know if there is any support you need in the future. DY Debbie Y. Administrative Assistant Consumer Services Used the software for: 1-2 years ### "Field Routes" August 18, 2022 4.0 I especially like that Field Routes makes tracking everything from adding a new customer to billing a service that has been completed. We have had much less missed billing. Pros Integration was easy and went quickly. I like the fact that we can schedule, update and invoice everything through Field Routes. There is very little that goes on with a customer that cannot be done through Field Routes. I especially like the customer service I call a lot for help and they are always very helpful. Cons My biggest concern is that techs seem to have issues with the mobile app mostly with the time clock. We are always having to make corrections with their times. Also at one point they added an option to do estimates but it took away another add-on that we used all the time. I believe they are working on that though, still waiting. Review Source Response from ServiceTitan August 26, 2022 Thank you for your review, Debbie. We're glad to see that the integration process, scheduling, tracking, and billing have been so positive for you. DR David R. Owner Real Estate Used the software for: Less than 6 months ### "That agreement you sign is the first step towards misery and debt collection." September 18, 2023 1.0 ABSOLUTELY HORRIBLE! Despite the fact that the program did not work they hold you to your contract. There is no one who can release you from it despite one manager saying he would. We paid the amount they suggested but got no emails confirming the amount and now they want more. They have now sent us to collection. We went with Gorilla Monkey, easy, quick, and it works!It is one screwed up, disorganized company. They have cost us thousands of dollars more than what we paid them. Use another program, they are advertising a defective product. A Service Titan Company with the bucks to sue you! Pros The sales pitch, clear and concise, everything you wanted to hear. Cons The whole system is designed by a mad programmer with no thought given to flow and use. The biggest issue is that it does not work even after putting in hours of work and probably hundreds of calls.Thge website that came with the package had the wrong SEC for months, no one takes ownership , everyone works remotely and you fall thru the cracks. Review Source Response from ServiceTitan December 5, 2023 We’re sorry to hear about this experience, David. If you could tell us more about your situation, we’re happy to help resolve it. Please contact our Support team at 1.888.997.5546. JL Jennifer L. President Environmental Services Used the software for: 2+ years ### "ServSuite, the last software you will ever need to buy" December 17, 2020 5.0 What can I say? Over 20 years and have no major issues. In fact I am still learning what all the program can do, and do for us. When I was researching for new software in 1998 (anyone remember Y2K?), a friend suggested I purchase ServSuite. He stated "It is expensive for a company your size, but, it has more features than you will ever use, and it is the last software you will ever need tobuy. Guess what? He was right! Pros I love many features of the ServSuite software. We especially love the scheduler feature. Very helpful to be able to optimize route for CSRs that do not know the zip codes and city grids. We have used the program for many years (over 20) and have been amazed at all the upgrades over time. ServSuite has continued to evolve as the Industry changes. The mobile application has been easy for my techs, which says a lot because not all of them are tech savvy. Cons There is always a learning curve following an update - but we do not "lose our minds" over it. I really wish I could use the report writer feature. I have tried, but it is horribly complicated - to me. And the #1 complaint I have always had is there is no simple report to tell you how many new customers you signed up in a given time frame. The "Sales" reports always give you existing customer info along with new starts. Reason for choosing FieldRoutes Because it came highly rated by a close friend whose staff helped me to understand the program - and I reached out to Orkin and they were pleased with it too! Review Source CB Christopher B. Owner Consumer Services Used the software for: 2+ years ### "Worst Imaginable Software" November 6, 2023 1.0 Pros There’s nothing that I like about this software. Cons Poor customer service, poor support, poor performance across the board, no mobile support, no ability to pull an accurate customer list. Review Source Response from ServiceTitan December 5, 2023 Christopher, the decision to end our business relationship was not taken lightly. We believe your conduct towards our staff to be inconsistent with the principles of our Code of Conduct, including our commitments to an environment of mutual respect and collaboration, and a comfortable and healthy work environment. We hold our employees to high standards and expect the same from our customers. While we regret the need for this decision, our priority is creating a positive workplace. We value all our customers, but ensuring the well-being of our team is crucial. We appreciate your understanding as we strive to foster an atmosphere of respect and professionalism. TD Terri D. Marketing & Community Engagement Coordinator Consumer Services Used the software for: Less than 6 months ### "Impressive Software" August 26, 2022 5.0 I have been so impressed so far with the entire experience! After contacting the company, I worked with 1 person that is in the US, that answered all of my questions and returned calls the same day. After signing up, I worked with another person. He answered all of my questions and helped to get things set up and running correctly. He would schedule times for a zoom meeting to help with issues. He was also available via text and phone anytime I needed him. He would ask if I would like to schedule another meeting at the finish of every meeting. He was very knowledgeable and able to answer my questions on the spot. Everyone I worked with was very nice, polite, knowledgeable, and helpful. They were not pushy, which was very important to me! I have been so impressed with the quality of customer service and knowledge everyone has at FieldRoutes! Pros We like the ease of learning the software, the features offered at no additional cost, the scheduling features, and everything so easy to access instead of having to open new pages and wait for them to load. Cons It would be nice to be able to access more than 1 subscription at the same time. We are still learning the system so it may do this and we just don't know how to do it. Reason for choosing FieldRoutes Customer Service and ease of using the product are what influenced me to try FieldRoutes. Review Source Response from ServiceTitan September 2, 2022 Hi Terri, thank you for your wonderful review. We love to hearing that our new customers learn the software quickly and that there are many features they find useful. MY Marisa Y. Owner Consumer Services Used the software for: 2+ years ### "Outstanding software for pest control" August 30, 2022 4.0 Pros I like that you can automate a lot of the things you do on a daily with billing and especially scheduling. All of the customers history is in one stop. I love that I can set reminders and track my technicians as well as what they're doing at each stop. Cons I wish we could have a messaging system with the technicians so we can create alerts and tasks for them to see any changes in the schedule or remember to bring certain equipment with them. Review Source Response from ServiceTitan September 1, 2022 Marisa, thank you for your review. We're happy to see you're enjoying the automation FieldRoutes provides. Please reach out to our Support team with any needs that you have. DQ Dallas Q. Owner Chemicals Used the software for: 2+ years ### "Fieldroutes review" April 8, 2023 5.0 A+ - best software available for pest control industry - from sales to service Pros Easy to use, adding customers, subscriptions and scheduling has a nice flow. Customer service is quick, efficient and very pleasant to work with. Cons Havent come across anything that I dislike yet, probably the most difficult thing so far is there are so many features and options that it makes it difficult on the service side to apply this much info for customer in timely manner. Reason for choosing FieldRoutes n/a Review Source Response from ServiceTitan December 6, 2023 Thank you for the feedback, Dallas. This is the kind of insight we need to make our customer experience even better. Please always feel welcome to reach out to your Customer Success Manager with any questions or concerns you have. Talk to a Capterra advisor for free and get results within 15 minutes.