# Page 2 | MakeShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is MakeShift the right Employee Scheduling solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146099/MakeShift/reviews

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MakeShift

4.5 (119)

[View alternatives](https://www.capterra.com/p/146099/MakeShift/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of MakeShift

## Showing most helpful reviews

Showing 26-50 of 119 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CC

Chitranzan C.  
Youth Support Worker  
Child Day Care Services  
Used the software for: 2+ years

### "Effective tool to manage schedule"

March 22, 2025

5.0

I love using makeshift. It easily manages my time effectively.

Pros

I get notifications whenever there is a change in my schedule. I get my upcoming shifts, notifications and available shifts directly on Dashboard. Much easier to understand the everything especially weekly summary directly from Dashboard.

Cons

You can’t add your availability by choosing multiple dates at the same time. You have to manually select every date to add your availability as a shift worker.

Review Source

LM

Lisa M.  
Accounting assist  
Accounting  
Used the software for: 6-12 months

### "My overall experience"

February 23, 2025

5.0

My overall experience using Makeshift has been fantastic

Pros

MakeShift Has Been a great Employee Scheduling and Tracking Tool. For proper employee tracking and scheduling,

Cons

I like the least with their unlimited Advanced Features for customized schedule

Review Source

BM

Brazola M.  
Server  
Food & Beverages  
Used the software for: 1-2 years

### "Overall Satisfactory "

December 30, 2025

5.0

Pros

I like the MakeShift app because I can view my schedule, request time off, and set my availability from my phone.

Cons

Cons with the MakeShift app were the technical issues my manager would sometimes say were occurring. Sometimes it felt like a problem every other week.

Review Source

FS

Farid S.  
Senior associate  
Information Technology and Services  
Used the software for: Less than 6 months

### "Make shift review "

March 12, 2025

5.0

Pros

Employees can see their shifts in real-time, request changes, and get notifications.

Cons

Some users might find the reporting and scheduling options less flexible compared to competitors.

Review Source

IL

Ilana L.  
Artistic Director  
Entertainment  
Used the software for: Less than 6 months

### "MakeShift Makes Scheduling Fairly Easy"

December 15, 2024

4.0

It's been positive. After I learned where the functions I was looking for were hiding, it was pretty user friendly.

Pros

I like that you are able to see, at a glance, who is available for each shift during a week.

Cons

This wasn't a very intuitive program. I had to be showed twice how to navigate through it.

Review Source

MS

Manon S.  
Associate software engineer  
Computer Software  
Used the software for: 6-12 months

### "Optimizing Workforce Scheduling"

June 24, 2024

4.0

Pros

Adjusting shifts on the fly was a breeze, ensuring we were always properly staffed.

Cons

Its limited reporting features. I often found it difficult to generate detailed reports on staff performance.

Review Source

ES

Emily S.  
Director of Finance  
Hospital & Health Care  
Used the software for: 6-12 months

### "Overall good product but could use some updates for ease of use"

October 19, 2021

3.0

Customer service has been outstanding and implementation was fairly straight-forward. Integration with ADP we have had some issues, but again, customer support, has been very helpful and prompt throughout.

Pros

The shift swap feature is great. Setting up shift templates and rotations for ease of use is also great!

Cons

Need monthly view and a system view to be able to see more at one time. Need filters to help employees and managers sort better.

Review Source

Response from MakeShift

October 22, 2021

Hi Emily, thank you for your review. We're glad you are finding value with our shift exchange feature. We appreciate your feedback about a monthly view. This is something that we are hoping to implement in the future!

DH

Desiree H.  
RN  
Hospital & Health Care  
Used the software for: 2+ years

### "Health care"

September 1, 2022

4.0

Pros

Easy to use for staff. Glance at the calendar and easily see your schedule

Cons

If you work more than one site the shifts are not color coded so you need to open the specific shift to see the site you are working. Would like to be able to add for myself a not available even when full time

Review Source

TK

Tom K.  
Banquet Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Great product for you if simplicity is important "

August 31, 2021

3.0

Function is a bit too basic and they’re not prone to changes. Instead of taking my feedback and sharing with the dev group, it seems like the dev group has their own agenda. So I use what I get.

Pros

It’s very basic and simple to use. Straightforward. Integration with ADP Canada is very important for the \[SENSITIVE CONTENT\].

Cons

Having to use 3 apps - manager app, scheduling app, and messenger app, makes it hard to manage.

Alternatives considered

[7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/)[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing MakeShift

I didn’t… I moved from MakeShift to 7Shifts for the reasons above. It’s a good app, just that it’s not for me…

Review Source

KS

Katya S.  
Assistant General Manager  
Restaurants  
Used the software for: 2+ years

### "A good product for basic scheduling"

October 26, 2021

4.0

Pros

Ease for employee use in viewing schedules, swapping shifts. Integration with ADP Workforce Now

Cons

Onboarding new employees can sometimes be a hassle if they are using Makeshift with another employer. Logging in with ADP Workforce Now credentials is not supported.

Review Source

Response from MakeShift

November 11, 2021

Hi Katya, thank you for your review. Signing in with your ADP Workforce Now credentials is now supported for Canada. If you'd like to learn more, please contact us at support@makeshift.ca and we can help you get set up!

JM

Joanne M.  
Admin lV  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Health care worker Alberta review of Makeshift"

September 1, 2022

4.0

Love this tool, use it daily.

Pros

Very easy to use. I love using the 'dashboard' feature for a snap shot of exactly who is scheduled to come in for any given shift and what our needs are.

Cons

When using dashboard - I would like a quicker way to forward to a date that is further out than a week or two. It would be nice to be able to advance without clicking for each day in between. Also, it would be nice to be able to see highlighted when we are over or under our baseline.

Review Source

Response from MakeShift

September 21, 2022

Hi Joanne, thank you for your review! That is a great idea for our dashboard, and we will be sure to pass along your comments to our product team!

sS

stacey S.  
Administrative assistant  
Medical Practice  
Used the software for: 2+ years

### "Makeshift review "

September 9, 2022

4.0

Pros

The most impactful part of makeshift for our hospital is that employees can see there schedule and request without calling the staffing office or contacting the unit. they are able to switch shifts and request trades in the app. we are also able to send announcements and individual messages if need be.

Cons

I would really like to be able to see the history or shifts that have been removed from employee's schedule and also be able to re enable a trade if you accidently decline and forgot the dates

Review Source

Response from MakeShift

September 21, 2022

Thank you for your detailed comments Stacey! Shift audits and histories are available - if you would like more information, please feel free to reach out at support@makeshift.ca!

DH

Don H.  
Manager  
Retail  
Used the software for: 2+ years

### "Makeshift review"

October 14, 2021

5.0

I really like the software because of it's ease of use, particularly with the mobile app and really don't have any issues with it.

Pros

The mobile app is every easy to use and allows our associates to see their schedules and changes plus it allows them to contact other associates for shift changes. It is also very easy to create our weekly schedules.

Cons

The only issue I have with the software (which might be on our IT's side) is when an associate asks for vacation time in Makeshift it does not integrate into ADP like the schedule does.

Review Source

Response from MakeShift

October 22, 2021

Hi Don, thank you for your feedback! We are glad to hear your team has found value in our mobile apps. ADP does not allow us to input time off into their system, however we do offer the ability to sync time off from ADP into MakeShift for scheduling purposes. If you'd like to learn more, please reach out to us at support@makeshift.ca and we would be happy to assist!

AC

Ashley C.  
Operations Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "MakeShift saves so much time"

October 14, 2021

5.0

We love working with MakeShift. The customer support is super helpful and incredibly responsive.

Pros

Our company switched to MakeShift a year ago and I wouldn't go back if you paid me a million dollars. Makeshift has made scheduling so much easier and quick! You can build out templates and schedule people out for months or even years. Employees love having their schedules at their fingertips and the ease of trading shifts makes life easy.

Cons

I wish we could drag and drop schedules for several people at one time.

Reason for choosing MakeShift

I was not part of the decision process.

Review Source

Response from MakeShift

October 22, 2021

Hi Ashley, thank you so much for your kind words! We are so happy to hear that you find so much value in MakeShift!

DK

David K.  
Store Manager  
Retail  
Used the software for: 2+ years

### "Convent scheduling program "

October 19, 2021

5.0

Pros

Makeshift is very intuitive and easy to use for both schedule makers and employees

Cons

A feature that could be added would be a Birdseye view of an entire weeks schedule on the mobile app

Review Source

Response from MakeShift

October 22, 2021

Thank you so much for your review and feedback David. We will be sure to pass along your comments to our product team regarding the mobile app!

JW

Jennifer W.  
Human Resources Manager  
Recreational Facilities and Services  
Used the software for: 2+ years

### "5 stars!"

October 19, 2021

5.0

I've had a great experience using MakeShift. The program is very easy to use and any technical issues are dealt with very quickly.

Pros

Very easy to use. Employees love the flexibility of being able to request days off and to switch/pick up shifts with their co-workers. The system has saved our Managers hours of work put in to scheduling and rectifying scheduling conflicts.

Cons

As an admin on the account, I don't have the ability to view the posted/dropped shifts in the same way a regular user on the app has. Having this ability would allow me to anticipate shortages.

Review Source

Response from MakeShift

October 22, 2021

Hi Jennifer, thank you so much for your review. We're glad to hear that you've had a great experience and that your managers have been able to save hours of work! We appreciate your feedback regarding our shift exchange functionality and will let our product team know!

KK

Kelly K.  
Contract Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy to use"

October 19, 2021

5.0

TheMakeShift team has always been very helpful to us to solve problems; advise on best setup practices and revive feedback to improve the tool.

Pros

This tool allows for a fairly easy setup to get teams up and running quickly. The ability to publish requests to fill empty shifts is quite handy!

Cons

A monthly calendar view would be most helpful to see a month at a glance in a format that everyone is familiar with.

Review Source

Response from MakeShift

October 22, 2021

Thank you for the review Kelly! We are so glad to hear that you are enjoying our available shifts feature. We also appreciate your recommendation regarding a monthly calendar view. This is something that we are hoping to implement in the future!

CS

Christy S.  
Community Recreation Coordinator  
Recreational Facilities and Services  
Used the software for: 2+ years

### "From a Recreation Perspective"

September 1, 2022

5.0

Great overall and easy to use.

Pros

Easy to schedule staff, love that you can copy schedules to other weeks, payroll download is clear and easy to understand, on site clock in and out feature as we have various work sites, can have different sites, jobs, shift templates.

Cons

Would like that is the staff clock in early or out late that there was a quick way to have it match the shift time for hours worked/payroll. Say the shift is 9 to 1 and they clock in at 8:45 and out at 1:05 the timesheet shows 4.25 hours instead of the 4 they were scheduled for.

Review Source

Response from MakeShift

September 21, 2022

Hi Christy, thank you for your comments! We do allow you to round clock in and outs to the scheduled start and end time. If you would like instructions on how to do so, please reach out to support@makeshift.ca!

JC

Jenny C.  
HR Generalist  
Hospital & Health Care  
Used the software for: 2+ years

### "User-friendly and convenient."

December 9, 2021

4.0

Pros

User-friendly and easy to learn for all users including both schedulers and employees. Easy to see which staff is available on any given day. Being able to integrate with our existing payroll & time and attendance system was a bonus.

Cons

Would like to be able to view or download a monthly version of the schedule. The Positions tab on the Schedule is great to use to see what shifts are unfilled, but it would be cool to have a feature where we can hover over a shift and it could tell us the names of staff that are scheduled for it.

Review Source

RK

Ryan K.  
General Manager  
Restaurants  
Used the software for: 1-2 years

### "Features particular to restaurants would be helpful "

October 14, 2021

4.0

Pretty good, feel it is better suited for businesses that have less variations week to week in terms of shifts and people scheduled though.

Pros

Solid layout and easy to use for both employers and employees

Cons

No "Copy/Paste" function makes schedules a bit more time consuming when managing multiple shifts and many requests for times off or fluctuation numbers of shifts per day.

Alternatives considered

[7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)

Reason for choosing MakeShift

Pricing

Review Source

Response from MakeShift

October 22, 2021

Hi Ryan, Thank you for your review! Copy and paste features are available in the gear icon at the top right of your department schedule. You can actually copy and paste your whole schedule week to week, and make adjustments as you need to, without having to create an entire new schedule! If you'd like to learn more, please drop us a note at support@makeshift.ca. Thanks again!

MS

Michelle S.  
Instructor  
Entertainment  
Used the software for: 1-2 years

### "Easy Peazy"

September 3, 2022

4.0

You are able to clock in from your phone with ease. As a user, I can keep up with my hours, see what my paycheck will be before it is direct deposited. I'm able to see my checkstubs and download or email them. I get my W2's very quickly and can print or share them. This app is fairly user friendly as well.

Pros

Clocking in by either opening the app or quick clock

Cons

Before the update, it was not so user friendly. Since the update, it is better.

Review Source

Response from MakeShift

September 21, 2022

Thank you for your comments Michelle! We hope that we can continue to improve with each update!

aS

anne S.  
MHA  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Program."

September 2, 2022

4.0

Quick, easy, and accurate

Pros

I am very impressed with this program. It let's me know ahead of time what I am doing, say, next month. I can plan better that way.

Cons

The switch feature is not very good if you need to know right away.

Review Source

Response from MakeShift

September 21, 2022

Hi Anne, we appreciate your feedback and review! Thank you!

MW

Marlee W.  
Direct support professional  
Hospital & Health Care  
Used the software for: 2+ years

### "Vista Care "

September 6, 2022

3.0

Pros

It’s easy to install and it is user friendly to staff. This updates on the spot and staff are able to access 24/7

Cons

What we utilize this for I have no complaints

Review Source

Response from MakeShift

September 21, 2022

Thank you for your review Marlee!

AM

Adisa M.  
HR  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Scheduling Made Simple"

October 19, 2021

5.0

MakeShift is an easy solution for scheduling. The integration with ADP is seamless.

Pros

Easy for management to edit and employees to access.

Cons

Duplicate email causes a delay. Luckily, customer support fixes it in a timely manner.

Review Source

Response from MakeShift

October 22, 2021

Thank you so much for your review Adisa! We appreciate your feedback and we're glad to hear that MakeShift has provided you and your employees value to your business.

TL

Tony L.  
Multi Unit Manager  
Food & Beverages  
Used the software for: 2+ years

### "Great new tech to keep people update"

September 13, 2022

5.0

Pros

The most is the instantly updated so everyone can see the schedule fast and at the moment of published.

Cons

Add a shift in the cell phone admin is harder than the desktop.

Review Source

Response from MakeShift

September 21, 2022

Thank you for your review Tony!

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