Who Uses This Software?

Real-time Customer Experience Management solution for retail, healthcare, banking, hospitality, insurance industry provides BI reports convenient and easy-to-use with Happi API Framework & CX solution


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Logica Infotech Services
  • www.chiexpress.net/
  • Founded 2010
  • India

About CHI Express

CHI Express empowers you with the capability to track and provides the metrics you need to analyze the customer satisfaction and improve the overall customer facing processes. Customer experience and activity analysis and BI analytic to improve service quality. www.CHIExpress.Net and www.Haapi.co has pioneered the integrated Customer Experience Management framework and applications, catering to leaders in healthcare and several other industries, retail, banking, hospitality, education etc.


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CHI Express Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

CHI Express Reviews

Customer Experience Management Excellence

Oct 17, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: In a highly cluttered CX product offering scenario it is a big challenge to identify the right fit; we are lucky to find CHIEXPRESS while considering an end-client implementation in Banking Retail Sector. It was a breeze to optimize the implementation given the quagmire of varied stakeholder expectations in a large banking operations eco-system.

Vendor Response

by Logica Infotech Services on October 17, 2015

Thanks Swapan for your review. As you know, our CX product framework is adaptable to many diverse business verticals through API framework. CHI┬┐ Express Customer Experience Management solutions transformed the power of real-time feedback to build the optimum Customer Experience framework catering to leaders in retail, banking, hospitality, education, healthcare and large format public utility services.