Who Uses This Software?

Anyone who gets over 100+ emails a day or is overloaded with emails.


Average Ratings

15 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/month
  • Pricing Details
    Pricing for Snack Plan
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
  • Support
    Business Hours

Vendor Details

  • SaneBox
  • www.sanebox.com
  • Founded 2010
  • United States

About SaneBox

Web based solution that prioritizes important emails and summarizes the rest. Features include response tracking and filtering.


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SaneBox Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

SaneBox Reviews Recently Reviewed!


Wish I had started using Sanebox years ago. Saves me oodles of time.

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Cuts to the chase, and allows me to prioritize mail, smoothing out my workday. I really don't know how I handled email before signing up for SaneBox.

Cons: The role of "SaneBlackHole" is a bit confusing...It is apparently for junk mail, but not for real junk mail....I wish I could just send all crap there and have it forever disappear.

Vendor Response

by SaneBox on June 15, 2017

Hi there, Russell! We are so glad to hear that you are loving SaneBox, but are sorry to hear about your feelings of SaneBlackHole. Unfortunately, SaneBlackHole is meant for real people and businesses not Spam.

Spammers go out of their way to make it difficult to train their emails by consistently changing the headers of their emails so it looks like it is coming from somewhere else even though it is the same email. The only way that we would be able to properly catch those spam emails is if we accessed the body of your emails and SaneBox will never do that.

We usually recommend that users contact their email providers and see about having them increase their Spam filtering if you are still getting an overabundance of Spam in your Inbox instead of your Spam folder. You can also try another 3rd party Spam filtering service. If you have any questions please reach out to us anytime. Thank you for your wonderful review! We appreciate all feedback :)

Not Sanebox

Jan 26, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Pros: It appears that it would be a great way to handle our overload of emails.... 300+ daily.... NOT

Cons: Impossible to uninstall. Support is nearly non-existent. No contact information outside of a nearly automated "I'm sorry.... " email reply that pays no attention whatsoever to the comments made by the customer....

Overall: Probably a good filing system for emails your receive. My experience was terrible. Sure, it sorts the emails you want to keep...however...they advertise a SaneboxBlackhole....that does not work to delete unwanted messages at all... It is just falsely advertised...straight-up, doesn't work...

So... I canceled...

That really started the problem... The Sanebox folders will not leave my Outlook at all... No matter what I do the folders reappear time and time again... The support sends directions on how to uninstall...those don't work...

Support does not go beyond the 'articles' on how to deal with problems...

When the user files a complaint...the support people just quit writing.... A note to the owner of the company, Stuart Roseman, a respected guy in the field... goes unanswered...

Requests to look at the problem on a screenshare were refused... Requests to even look at my screen went unanswered.

Maybe a bazillion people love this product....but it doesn't work on our screens at all.... I would never put this software on my computer again...ever... Of course, I've only been working on computers since 1990, so I probably don't know enough about how they work yet...according to Sanebox support... oh, sorry, better go back to school!

The phone number listed with ICANN does not work. The email contacts for the company are also non-working.

InSaneBox...

Recommendations to other buyers: I'm sure the provider of this software will

A-MAZ-ing! Saves me so much time!

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My company is based in San Francisco and I have been using Sanebox for over 5 years now. Before Sanebox it was nearly impossible for me to hit InboxZero. Today, I get there nearly every evening! For the cost of the software, I get back at least an hour per week. There are so many emails that I used to have to archive. Now they get auto-archived and I just focus on the important things.

Overall: Many hours of my life back and way less frustrations with my email.

Capterra-loader

fantastic piece of software that just works

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It just works - I spent maybe 5 minutes training it at the start but it does a really good job considering right out of the box

Cons: I had this time the software just stopped working for some reason and then my emails were all over the place. Plus the training doesn't always work as intended I have to do it multiple times before it's good to go.

Overall: If you had the misfortune of signing up for a lot of newsletters then this is the best program for you

Truly a Gem

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Solves a huge need to manage your Inbox. Adds features across platforms.

Cons: Every once in a while it seems their servers get slow and the email processing stops working. It doesn't last for long, maybe five to 10 minutes.

Overall: In this age, software generally works pretty well. It's hard for software to rise to the top. In this case, Sanebox rises to the top across the board in every area. Meeting a need in the email space, ease of use, keeping new features coming, can't say enough good.

Great tool for managing your email inbox

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Love the ability to create my own rules to keep my inbox neat and clean and leaving only the important things.

Cons: It is not available on mobile so that limits you working in your inbox from your desktop only. A mobile version would be great.

As a software developer, sanebox allowed me to regain control of my email inbox from recruiter spam.

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy filtering and easy to set up.

Cons: Honestly I'm happy with everything, even the price.

Overall: I chose sanebox because job solicitations, often from erroneous sources, flooded my primary email. Sanebox fixed it and I no longer see unimportant/unsolicited emails until I review them later. Their service sits on top of Gmail so it's more than a spam filter, it's a filter with the email owner in mind, so rather than waste time considering every erroneous email, I now just review the questionable ones at the end of the day which has increased my productivity and natural workflow. I'm a big fan of sanebox!

Recommendations to other buyers: If you need more order in your email but can't hire an assistant, go with sanebox!

Capterra-loader

Very helpful is prioritizing what to read

Jun 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I love the filters and the time i have saved by using this software. It keeps my inbox much more better managed.

Cons: I have to often look through to catch the emails that have slipped through filters. This just comes with time and getting the settings right ... but it is doable.

It should be better known

Aug 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sanebox is a tool with a simple and neat design, very easy to use from the first time. The integration with the most popular email platforms is extremely easy. The free trial is really free and allows the use of almost all features.

Cons: Nothing in particular; perhaps mentioning that it is not the most common to pay for an add on of this type, therefore it is important that they offer accessible prices.

Overall: I have tried the tool for personal and work use since I have the same mail in both cases and it really works as the description says, there is nothing hidden and it is really simple.

The learning curve for normal, efficient use made it hard for some heavy users.

Dec 06, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We love the idea and even the approach to simplifying our inboxes. The software integrates easily with Google and has a clean interface.

Cons: Unfortunately the heaviest email users in our office never quite wrapped their heads around the different style of managing their inbox, so were regularly missing emails. We had to uninstall.

Great technology -easy to use and has been a huge productivity lift

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and implement. Its a technology that truly changes the way you think about email. This has been a massive time saver - a complete productivity lift!

Cons: They do not support POP3 Accounts. It is a complex software and would like to see a software such as walkme to walk through key features.

Overall: Massive productivity lift

Sane Box Rocks

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Overall: As a small business owner, parent, and active in the community, I get about 200 emails a day after google sorts it and eliminated the promotions. I was missing the important emails more than I'd like to admit. Sane Box cuts it into different files for me. Ones that are important, semi important and ones I dont have to look at. Out of the gate it was over 90% accurate and after a week 99%. I am no longer missing important emails or wasting time on stuff I dont need to.

Complete Mailbox Makeover

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love it. I'm much more efficient and organized and I bring my inbox back to zero e-mails twice a day and it feels amazing. Also - when I'm home with my family, I don't need to worry about my phone buzzing with non-critical e-mails. The reminder feature is also great and helps me not lose track of things. Worth every penny!

An inbox must

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love sanebox. It keeps my inbox organized in a way I didn't realize I was missing. It saves me countless hours each week.

Auto Detector and filters the emails with great accuracy

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Incredible features that make email work again. Great customizations. Easy to use. It turns your inbox back into the inbox it was meant to be by weeding out unimportant messages.

Cons: Service itself generates a few emails, which might feel counter-intuitive

Overall: good learning