SaneBox

SaneBox


4.5 / 5
20 reviews

Who Uses This Software?

Anyone who gets over 100+ emails a day or is overloaded with emails.


Average Ratings

20 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/month
  • Pricing Details
    Pricing for Snack Plan
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
  • Support
    Business Hours

Vendor Details

  • SaneBox
  • www.sanebox.com
  • Founded 2010
  • United States

About SaneBox

Web based solution that prioritizes important emails and summarizes the rest. Features include response tracking and filtering.


SaneBox Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

SaneBox Reviews Recently Reviewed!


Sanity Restored

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything about SaneBox. It is super easy to use and their Zero Academy is awesome. It focuses on 10 easy tips for you to maximize your use. Everyone should initiate this email management solution even in your personal life!! I spent approximately 2 hours on getting my account exactly where I wanted it when I started my trial and that included reading up on all the features so not a lot of time at all when you consider I spend hours daily scrolling through my emails.

I don't have to worry about client trip requests getting lost within the mix of the hundreds of newsletter & supplier emails I receive daily.

Cons: There isn't anything I don't like, but I do have a wish and that is that I could create more than six trainable sane folders. In my industry I need a few more categories than six. I make it work absolutely, but if we are wishing for things, I would wish for some more.

Overall: Because of SaneBox I am able to focus on my clients and planning customized travel itineraries, growing my agency and working on the numerous projects I have in the works. I can relax knowing that my clients trip requests will not be get lost amid all of the endless newsletters and supplier emails I receive daily.

Sanebox has saved me hours daily, I am on top of my email game and am so organized. I know exactly what folder an email is in.

My bottom line has also increased because prior to implementing SaneBox I missed client trip requests and lost the sales. That was the last straw for me so I started exploring email management tools. I tried 3 tools prior to trying SaneBox and none of them worked like I needed them to. When I tried SaneBox, I knew that I was going to subscribe after my trial ended. My life was instantly changed. It did take about a week to get use to being organized and I also went through their Zero Academy and I was hooked. Your life will be forever changed by SaneBox. Subscribe now you will not regret it!!!

Wish I had started using Sanebox years ago. Saves me oodles of time.

Jun 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Cuts to the chase, and allows me to prioritize mail, smoothing out my workday. I really don't know how I handled email before signing up for SaneBox.

Cons: The role of "SaneBlackHole" is a bit confusing...It is apparently for junk mail, but not for real junk mail....I wish I could just send all crap there and have it forever disappear.

Vendor Response

by SaneBox on June 15, 2017

Hi there, Russell! We are so glad to hear that you are loving SaneBox, but are sorry to hear about your feelings of SaneBlackHole. Unfortunately, SaneBlackHole is meant for real people and businesses not Spam.

Spammers go out of their way to make it difficult to train their emails by consistently changing the headers of their emails so it looks like it is coming from somewhere else even though it is the same email. The only way that we would be able to properly catch those spam emails is if we accessed the body of your emails and SaneBox will never do that.

We usually recommend that users contact their email providers and see about having them increase their Spam filtering if you are still getting an overabundance of Spam in your Inbox instead of your Spam folder. You can also try another 3rd party Spam filtering service. If you have any questions please reach out to us anytime. Thank you for your wonderful review! We appreciate all feedback :)

Capterra loader

Sanebox brings sanity to my email.

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sanebox has greatly sanitized my mailbox,giving me control over the type of emails I receive.I love the "NoResponse" filter and I use it to bring out emails I send to people,which got no response from them.

The "SaneBlackhole" feature is where unwanted newsletters I receive go into, and I have it to thank for how easy it is to scroll through my inbox these days.The weekly reviews I receive from Sanebook which informs me of the number of hours I have saved on Sanebox for the week and the number of emails that ended up in my SaneBlackhole only make me appreciate the enormous job Sanebox is doing for me.

Cons: I have got reservations about how everytime someone sends me an email for the first time, their email ends up in the Sanelater Folder rather than my inbox. On some occasions ,such emails have ended up being very important emails.

Overall: Sanebox has reduced the amount of time I spend checking my emails and thus helped me save valuable productive time.

A-MAZ-ing! Saves me so much time!

Jul 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My company is based in San Francisco and I have been using Sanebox for over 5 years now. Before Sanebox it was nearly impossible for me to hit InboxZero. Today, I get there nearly every evening! For the cost of the software, I get back at least an hour per week. There are so many emails that I used to have to archive. Now they get auto-archived and I just focus on the important things.

Overall: Many hours of my life back and way less frustrations with my email.

Capterra loader

fantastic piece of software that just works

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It just works - I spent maybe 5 minutes training it at the start but it does a really good job considering right out of the box

Cons: I had this time the software just stopped working for some reason and then my emails were all over the place. Plus the training doesn't always work as intended I have to do it multiple times before it's good to go.

Overall: If you had the misfortune of signing up for a lot of newsletters then this is the best program for you

Truly a Gem

Feb 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Solves a huge need to manage your Inbox. Adds features across platforms.

Cons: Every once in a while it seems their servers get slow and the email processing stops working. It doesn't last for long, maybe five to 10 minutes.

Overall: In this age, software generally works pretty well. It's hard for software to rise to the top. In this case, Sanebox rises to the top across the board in every area. Meeting a need in the email space, ease of use, keeping new features coming, can't say enough good.

SaneBox

Dec 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simply the fact that most of the non-urgent mail is diverted for later.

Cons: Probably not the software's fault, probably mine for not monitoring sufficiently closely, but so much seems still to get to SaneLater rather than the Black Box

Overall: A good and reliable product with excellent customer service

Not Sanebox

Jan 26, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Pros: It appears that it would be a great way to handle our overload of emails.... 300+ daily.... NOT

Cons: Impossible to uninstall. Support is nearly non-existent. No contact information outside of a nearly automated "I'm sorry.... " email reply that pays no attention whatsoever to the comments made by the customer....

Overall: Probably a good filing system for emails your receive. My experience was terrible. Sure, it sorts the emails you want to keep...however...they advertise a SaneboxBlackhole....that does not work to delete unwanted messages at all... It is just falsely advertised...straight-up, doesn't work...

So... I canceled...

That really started the problem... The Sanebox folders will not leave my Outlook at all... No matter what I do the folders reappear time and time again... The support sends directions on how to uninstall...those don't work...

Support does not go beyond the 'articles' on how to deal with problems...

When the user files a complaint...the support people just quit writing.... A note to the owner of the company, Stuart Roseman, a respected guy in the field... goes unanswered...

Requests to look at the problem on a screenshare were refused... Requests to even look at my screen went unanswered.

Maybe a bazillion people love this product....but it doesn't work on our screens at all.... I would never put this software on my computer again...ever... Of course, I've only been working on computers since 1990, so I probably don't know enough about how they work yet...according to Sanebox support... oh, sorry, better go back to school!

The phone number listed with ICANN does not work. The email contacts for the company are also non-working.

InSaneBox...

Recommendations to other buyers: I'm sure the provider of this software will

Great tool for managing your email inbox

Mar 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Love the ability to create my own rules to keep my inbox neat and clean and leaving only the important things.

Cons: It is not available on mobile so that limits you working in your inbox from your desktop only. A mobile version would be great.

SaneBox significantly increased my productivity

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I don't have to create filters or write rules. Combining this with MsgFiler or keyboard shortcuts, it makes processing email a breeze. I started with over 8,000 messages in my inbox, and avoided looking at it as regularly as I should. SaneBox has automatically cut things down and made it much easier to prioritize my attention with a very shallow learning curve.

Cons: If you don't *want* to look at email, this isn't going to help you look at it. This works best if you can get down to Inbox Zero, which isn't always practical for everyone. What it will do is make it easier to get through the things you choose to spend time on, and to spend less time with the things you want to avoid.

As a software developer, sanebox allowed me to regain control of my email inbox from recruiter spam.

Feb 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy filtering and easy to set up.

Cons: Honestly I'm happy with everything, even the price.

Overall: I chose sanebox because job solicitations, often from erroneous sources, flooded my primary email. Sanebox fixed it and I no longer see unimportant/unsolicited emails until I review them later. Their service sits on top of Gmail so it's more than a spam filter, it's a filter with the email owner in mind, so rather than waste time considering every erroneous email, I now just review the questionable ones at the end of the day which has increased my productivity and natural workflow. I'm a big fan of sanebox!

Recommendations to other buyers: If you need more order in your email but can't hire an assistant, go with sanebox!

Capterra loader

Very helpful is prioritizing what to read

Jun 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: I love the filters and the time i have saved by using this software. It keeps my inbox much more better managed.

Cons: I have to often look through to catch the emails that have slipped through filters. This just comes with time and getting the settings right ... but it is doable.

Capterra loader

SaneBox Review

Dec 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of organization and therefore ability to prioritize tasks in fantastic. This therefore saves me time; which equals money!

Cons: Sane no replies and sane reminders are a tad confusing. But once mastered will be my favorite features for sure !

Overall: Fantastic! Sane later and sane news are becoming more refined too... what was once paid attention to, is now deleted for moved to sane black hole. Less clutter in my mind, in my life!

It should be better known

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sanebox is a tool with a simple and neat design, very easy to use from the first time. The integration with the most popular email platforms is extremely easy. The free trial is really free and allows the use of almost all features.

Cons: Nothing in particular; perhaps mentioning that it is not the most common to pay for an add on of this type, therefore it is important that they offer accessible prices.

Overall: I have tried the tool for personal and work use since I have the same mail in both cases and it really works as the description says, there is nothing hidden and it is really simple.

The learning curve for normal, efficient use made it hard for some heavy users.

Dec 06, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We love the idea and even the approach to simplifying our inboxes. The software integrates easily with Google and has a clean interface.

Cons: Unfortunately the heaviest email users in our office never quite wrapped their heads around the different style of managing their inbox, so were regularly missing emails. We had to uninstall.

Great technology -easy to use and has been a huge productivity lift

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and implement. Its a technology that truly changes the way you think about email. This has been a massive time saver - a complete productivity lift!

Cons: They do not support POP3 Accounts. It is a complex software and would like to see a software such as walkme to walk through key features.

Overall: Massive productivity lift

Sane Box Rocks

Feb 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Overall: As a small business owner, parent, and active in the community, I get about 200 emails a day after google sorts it and eliminated the promotions. I was missing the important emails more than I'd like to admit. Sane Box cuts it into different files for me. Ones that are important, semi important and ones I dont have to look at. Out of the gate it was over 90% accurate and after a week 99%. I am no longer missing important emails or wasting time on stuff I dont need to.

Complete Mailbox Makeover

Feb 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love it. I'm much more efficient and organized and I bring my inbox back to zero e-mails twice a day and it feels amazing. Also - when I'm home with my family, I don't need to worry about my phone buzzing with non-critical e-mails. The reminder feature is also great and helps me not lose track of things. Worth every penny!

An inbox must

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I love sanebox. It keeps my inbox organized in a way I didn't realize I was missing. It saves me countless hours each week.

Auto Detector and filters the emails with great accuracy

Mar 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Incredible features that make email work again. Great customizations. Easy to use. It turns your inbox back into the inbox it was meant to be by weeding out unimportant messages.

Cons: Service itself generates a few emails, which might feel counter-intuitive

Overall: good learning