# Lumus360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Lumus360 the right 360 Degree Feedback solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146124/Lumus360/reviews

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Lumus360

4.9 (33)

[View alternatives](https://www.capterra.com/p/146124/Lumus360/alternatives/)

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Last updated March 13th, 2026

# Reviews of Lumus360

Ease of use

4.9

Customer Service

5.0

## Pros and Cons in Reviews

JE

Julie E

Head of HRPharmaceuticals, 201 - 500 employeesUsed the software for: 6-12 months.

“They helped me upgrade our previous clunky 360 process to the use of their tool creating an efficient and insightful method of gathering 360 feedback for our Executive Leadership Team and beyond with helpful reports for each of our Executives. “

November 4, 2022

SW

Simon W

ChairEducation Management, 2 - 10 employeesUsed the software for: More than 2 years.

“LUMUS enabled us to do what we had been wanting to do for some time: provide a cost effective of enabling school leaders to experience feedback from colleagues, along with their own perceptions, on their leadership.“

November 7, 2022

JC

Julie C

Director of EducationEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months.

“Training was given, and training templates were shared with us, again making our journey straight forward.“

November 7, 2022

DH

David H

Talent & Development LeadAirlines/Aviation, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“It's a very intuitive product - very easy to use for 360 participants, for responders and for administrators.“

November 4, 2022

## Showing most helpful reviews

Showing 1-25 of 33 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SN

Simon N.  
Learning and Development Specialist  
Automotive  
Used the software for: 2+ years

### "Love Lumus3560!"

November 8, 2022

5.0

Exceptional! I would recommend in a heartbeat

Pros

The ease in which new projects can be set up, the expertise and partnering available is awesome and the tool itself just works well.

Cons

None.

Review Source

AM

Alan M.  
Administration  
E-Learning  
Used the software for: 6-12 months

### "Been a user of Lumus for close to a year, and I am impressed by the quality and customer service"

November 3, 2022

5.0

The customer service is prompt and efficient.

Pros

The software gets used to provide 360 reports for people attending our workshops. We have found the software easy to use and value for money.

Cons

A few more options on the dashboard would be nice, however it is clear and concise.

Review Source

LW

Lisa W.  
Global Learning Manager  
Environmental Services  
Used the software for: 6-12 months

### "Great product and customer support"

November 6, 2022

4.0

Great value for money and great software for a simple 360 experience

Pros

Customer Service and help from the team in identifying questions and getting the software up and running with ease

Cons

nothing to think of off the top of my head

Reason for choosing Lumus360

Value for money

Review Source

JE

Julie E.  
Head of HR  
Pharmaceuticals  
Used the software for: 6-12 months

### "Excellent 360 Review Tool and Excellent Team at Lumus 360 "

November 4, 2022

5.0

Excellent! \[SENSITIVE CONTENT\] was so pleasant to deal with and has excellent experience. \[SENSITIVE CONTENT\] is super helpful and responsive. Thank you to both of you.

Pros

This software is easy to use. The Team at Lumus particularly \[SENSITIVE CONTENT\] are super helpful. They helped me upgrade our previous clunky 360 process to the use of their tool creating an efficient and insightful method of gathering 360 feedback for our Executive Leadership Team and beyond with helpful reports for each of our Executives. Thank you \[SENSITIVE CONTENT\] for all of your help.

Cons

There is nothing that I don't like about the software - it's easy to deploy and use

Reason for choosing Lumus360

I chose Lumus 360 because \[SENSITIVE CONTENT\] was so helpful. Also I noted that other Pharma Companies had used it.

Review Source

CG

Chris G.  
Director  
Professional Training & Coaching  
Used the software for: 1-2 years

### "A great feedback tool"

November 3, 2022

5.0

My overall experience has been good, with the Lumus team very helpful and responsive from start to finish

Pros

This package is easy to use and customise which results in great surveys

Cons

The results presentation is mainly tabular, alternative (more pictorial) ways of representing the data would be welcomed

Review Source

AF

Ann F.  
Senior Consultant  
Professional Training & Coaching  
Used the software for: 2+ years

### "Using Lumus 360 with clients"

November 3, 2022

5.0

As a coach and trainer, the information in this report is practical and tangible - easy for the client to identify behaviours they want to work on as well as confirming strengths.

Pros

Questions can be tailored to competencies relevant to the client; the process is seamless and easy to use; very good and responsive support.

Cons

The only feature missing is comparison information. When I am using this with a client using customised questions we can identify patterns and provide some comparisons for individual clients.

Review Source

MK

Maria K.  
Director  
Management Consulting  
Used the software for: 2+ years

### "Fortunate to have Lumus as a Partner!"

November 3, 2022

5.0

We have been partnering with Lumus for many years now and every single project has been seamless. Customer service and response is exceptional! I would highly recommend them!

Pros

Easy to customise to our clients' competencies and needsEasy reports that clients understand Excellent customer service and response time

Cons

Not applicable / nothing to report ........

Review Source

PT

Paul T.  
Director  
Professional Training & Coaching  
Used the software for: 2+ years

### "Software Review - Lumus 360"

November 3, 2022

5.0

I've always found Lumus 360 to be very helpful whenever I approach them with a specific need. They turn things around very quickly and the quality of what they deliver always meets my expectations.

Pros

It is easy to set up and also very straightforward to bespoke to my needs.

Cons

There's nothing that comes to mind. I've never had a negative experience with anything I've done with Lumus 360.

Review Source

AG

Anthea G.  
Director, HR  
Sports  
Used the software for: 2+ years

### "Excellent tool & one of the best on the market. "

November 3, 2022

5.0

The customer service is excellent and the flexibility with the system and reports are great.

Pros

The report is detailed and has many sections to make it relevant for all.

Cons

There isn't anything I could say we didn't like.

Review Source

PH

Peter H.  
Organisation Science & Research - and Organisation Resourcing  
Management Consulting  
Used the software for: 2+ years

### "I've used Lumus360 with a number of clients, and have always had good service and outcomes."

November 8, 2022

5.0

The team has alway been super responsive.

Pros

Fast response by the team, good templates.

Cons

Maybe more of a developmental framework that sits underneath it.

Review Source

SG

Shirley G.  
Founding Director  
Events Services  
Used the software for: 2+ years

### "Love working with Lumus "

November 3, 2022

5.0

Lumus are very efficient and responsive.

Pros

I love that we can create custom 360s to fit with client needs.

Cons

Nothing that I can think of at the moment.

Review Source

VR

Verified Reviewer  
Talent & Development Lead  
Airlines/Aviation  
Used the software for: 2+ years

### "Lumus360 - "

November 4, 2022

5.0

My overall experience with Lumus360 has been excellent. Not only is the software very intuitive and easy to use, the reports and analytics are excellent with a great balance of quantitative and qualitative feedback. You also get great expertise and guidance from the Lumus team. I would strongly recommend the product.

Pros

It's a very intuitive product - very easy to use for 360 participants, for responders and for administrators. It's easy to set-up, provides great flexibility and enables you to manage multiple 360 projects in a really straightforward way.

Cons

I can't think of anything at all. I find it extremely straightforward and that it provides me with all the analytics and data that is required.

Reason for choosing Lumus360

n/a

Review Source

Bruce M.  
Operations Director  
Management Consulting  
Used the software for: 2+ years

### "Easy, Flexible, Seamless & Very High Quality"

November 3, 2022

5.0

We use it in Leadership Development and 1-2-1 Coaching to raise self awareness and encourage leaders to focus more on areas highlighted by the report. It really makes a difference.

Pros

Lumus allows you to customize 360 questionnaires to your specific needs. Reports are easy to interpret and those receiving the reports find them incredibly useful and informative

Cons

No cons for me. It’s easy to set up, easy to use and easy to interpret. It’s professionally produced and doesn’t cost the earth. There’s nothing to dislike

Review Source

KM

Kerry M.  
Senior Talent and Leadership Partner  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Great Report "

November 3, 2022

5.0

Lumas provide an excellent service. Their response to queries and questions is super-fast and the distribution of reports is efficient. I would highly recommend.

Pros

Both high level and more detailed information which makes for a great coaching conversation.

Cons

I am yet to see how we can use group reporting, so I am keen to see what this looks like.

Reason for choosing Lumus360

Value for money and customisation

Review Source

SW

Simon W.  
Chair  
Education Management  
Used the software for: 2+ years

### "The value of LUMUS 360"

November 7, 2022

5.0

A very positive experience from the start. We have an excellent product which LUMUS can and is adapting to any new requirements such as input on emotional intelligence. Always easy to contact, they provide us with up to date research on 360 feedback and respond positively to our own suggestions and ideas. They are an ideal business partner and I recommend them unreservedly.

Pros

LUMUS enabled us to do what we had been wanting to do for some time: provide a cost effective of enabling school leaders to experience feedback from colleagues, along with their own perceptions, on their leadership. LUMUS was extremely helpful in designing the product in a way that was easy to use, gained the confidence of the users and enabled the coaches to construct powerful dialogues with their clients around the strengths of their leadership and how they could best improve it.

Cons

I can’t think of any area that needed improvement. The whole set up was very easy to use and provided the key messages which we needed to get across.

Review Source

MN

Michelle N.  
Global Consumer Insights Manager  
Food Production  
Used the software for: 2+ years

### "Great for unearthing true feedback "

November 3, 2022

5.0

The process of identifying the key technical, person and business skills my team would like feedback against was easy and \[SENSITIVE CONTENT\] handled tailoring our questionnaire well. The questionnaire was easy to use and the report was well structured.

Pros

The main advantage of the tool is the structured anonymised feedback which allows your to track the progress of your teams development after interventions. Our common non-anonymised feedback my team used to get to help with their personal development was very superficial and what Lumus360 assists in is creating nice meaty feedback that my team can action on.

Cons

The tool is great, the reports are great and so for this you pay a slightly higher price

Reason for choosing Lumus360

For the analysis that reports give, the top skills, bottom skills and blindsights.

Review Source

VR

Verified Reviewer  
Director  
Professional Training & Coaching  
Used the software for: 2+ years

### "Lumus review"

November 3, 2022

5.0

Overall very good. Very responsive customer service.

Pros

Easy to use, efficient and targeted for the audience

Cons

Could give more definition to guide users on ratings when they are using the software first time.

Review Source

JM

Jill M.  
CEO  
Professional Training & Coaching  
Used the software for: 2+ years

### "Excellent experience using Lumus360 "

November 5, 2022

5.0

Excellent. Lumus is a joy to work with.

Pros

Simple to set up, beautifully customised and presented and excellent customer service

Cons

Some of the report layouts and summary data could be further improved to ensure a simple and easy user experience

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Wanted a more professional and customizable solution.

Review Source

Max H.  
Director of Talent  
Education Management  
Used the software for: 6-12 months

### "Very easy to set up and use"

November 3, 2022

5.0

Pros

Always had great support from \[SENSITIVE CONTENT\] and the team and easy to build reports

Cons

Not always the easiest to know if people have been chasing responses

Alternatives considered

[Talos ATS](https://www.capterra.com/p/185522/Talos/)

Reason for choosing Lumus360

Best value for money and support

Review Source

Lisa F.  
Group L&D manager  
Food Production  
Used the software for: 1-2 years

### "Great product and service"

November 4, 2022

5.0

Brilliant supplier and really easy to work with

Pros

The software is so easy to use and the customer service is excellent

Cons

I have found it really useful so nothing from me to improve it at the moment

Review Source

David S.  
Director  
Professional Training & Coaching  
Used the software for: 2+ years

### "Lumus360 - great product"

November 4, 2022

5.0

Easy to use product that we can bespoke for each client if needed. It is easily set-up for quick deployment in urgent situations.

Pros

Easy to use, great responsiveness from the help team at Lumus.

Cons

There is nothing we dislike about the product.

Review Source

YC

Yvonne C.  
Leadership Development Assistant  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy to use and effective"

November 4, 2022

5.0

Lumus360 are a joy to work with - friendly, accommodating and they know their stuff.

Pros

Lumus360 have developed a feedback tool that is very effective for colleagues to develop their personal and professional development in a constructive and positive manner.

Cons

Nothing I can think of to 'like least' at this time.

Review Source

SS

Sarah S.  
HR Director  
Food Production  
Used the software for: 2+ years

### "Great survey partner to work with!"

November 3, 2022

5.0

Excellent!

Pros

I have worked with Lumus360 for many years. What I like most about the software is that it's really flexible; really easy to customise and tailor to the business need. Any changes I have asked for have been executed quickly and inexpensively. The customer service support is always excellent.

Cons

Compared to other products it may not be the most sophisticated tool and can look and feel a little basic from a user experience perspective - but the pros do outweigh the cons!

Review Source

JM

Jane M.  
Managing Partner  
Human Resources  
Used the software for: 2+ years

### "360 Feedback "

November 3, 2022

4.0

Very responsive, could be more proactive with invoice.

Pros

Easy of use, profession and responsible service

Cons

The section headers could be numbered (I don't

Review Source

cM

clare M.  
Director  
Professional Training & Coaching  
Used the software for: 2+ years

### "After reviewing the market, we keep coming back to Lumus"

November 3, 2022

5.0

Our clients love the comprehensive and actionable reports. We love the customisation and service.

Pros

All of the key features, ease of use, great personal service and excellent value for money

Cons

n/a nothing significant to report in this section

Review Source

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