# Lumus360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lumus360 the right 360 Degree Feedback solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146124/Lumus360/reviews --- Lumus360 4.9 (33) [View alternatives](https://www.capterra.com/p/146124/Lumus360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lumus360 Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews JE Julie E Head of HRPharmaceuticals, 201 - 500 employeesUsed the software for: 6-12 months. “They helped me upgrade our previous clunky 360 process to the use of their tool creating an efficient and insightful method of gathering 360 feedback for our Executive Leadership Team and beyond with helpful reports for each of our Executives. “ November 4, 2022 SW Simon W ChairEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “LUMUS enabled us to do what we had been wanting to do for some time: provide a cost effective of enabling school leaders to experience feedback from colleagues, along with their own perceptions, on their leadership.“ November 7, 2022 JC Julie C Director of EducationEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “Training was given, and training templates were shared with us, again making our journey straight forward.“ November 7, 2022 DH David H Talent & Development LeadAirlines/Aviation, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It's a very intuitive product - very easy to use for 360 participants, for responders and for administrators.“ November 4, 2022 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SN Simon N. Learning and Development Specialist Automotive Used the software for: 2+ years ### "Love Lumus3560!" November 8, 2022 5.0 Exceptional! I would recommend in a heartbeat Pros The ease in which new projects can be set up, the expertise and partnering available is awesome and the tool itself just works well. Cons None. Review Source AM Alan M. Administration E-Learning Used the software for: 6-12 months ### "Been a user of Lumus for close to a year, and I am impressed by the quality and customer service" November 3, 2022 5.0 The customer service is prompt and efficient. Pros The software gets used to provide 360 reports for people attending our workshops. We have found the software easy to use and value for money. Cons A few more options on the dashboard would be nice, however it is clear and concise. Review Source LW Lisa W. Global Learning Manager Environmental Services Used the software for: 6-12 months ### "Great product and customer support" November 6, 2022 4.0 Great value for money and great software for a simple 360 experience Pros Customer Service and help from the team in identifying questions and getting the software up and running with ease Cons nothing to think of off the top of my head Reason for choosing Lumus360 Value for money Review Source JE Julie E. Head of HR Pharmaceuticals Used the software for: 6-12 months ### "Excellent 360 Review Tool and Excellent Team at Lumus 360 " November 4, 2022 5.0 Excellent! \[SENSITIVE CONTENT\] was so pleasant to deal with and has excellent experience. \[SENSITIVE CONTENT\] is super helpful and responsive. Thank you to both of you. Pros This software is easy to use. The Team at Lumus particularly \[SENSITIVE CONTENT\] are super helpful. They helped me upgrade our previous clunky 360 process to the use of their tool creating an efficient and insightful method of gathering 360 feedback for our Executive Leadership Team and beyond with helpful reports for each of our Executives. Thank you \[SENSITIVE CONTENT\] for all of your help. Cons There is nothing that I don't like about the software - it's easy to deploy and use Reason for choosing Lumus360 I chose Lumus 360 because \[SENSITIVE CONTENT\] was so helpful. Also I noted that other Pharma Companies had used it. Review Source CG Chris G. Director Professional Training & Coaching Used the software for: 1-2 years ### "A great feedback tool" November 3, 2022 5.0 My overall experience has been good, with the Lumus team very helpful and responsive from start to finish Pros This package is easy to use and customise which results in great surveys Cons The results presentation is mainly tabular, alternative (more pictorial) ways of representing the data would be welcomed Review Source AF Ann F. Senior Consultant Professional Training & Coaching Used the software for: 2+ years ### "Using Lumus 360 with clients" November 3, 2022 5.0 As a coach and trainer, the information in this report is practical and tangible - easy for the client to identify behaviours they want to work on as well as confirming strengths. Pros Questions can be tailored to competencies relevant to the client; the process is seamless and easy to use; very good and responsive support. Cons The only feature missing is comparison information. When I am using this with a client using customised questions we can identify patterns and provide some comparisons for individual clients. Review Source MK Maria K. Director Management Consulting Used the software for: 2+ years ### "Fortunate to have Lumus as a Partner!" November 3, 2022 5.0 We have been partnering with Lumus for many years now and every single project has been seamless. Customer service and response is exceptional! I would highly recommend them! Pros Easy to customise to our clients' competencies and needsEasy reports that clients understand Excellent customer service and response time Cons Not applicable / nothing to report ........ Review Source PT Paul T. Director Professional Training & Coaching Used the software for: 2+ years ### "Software Review - Lumus 360" November 3, 2022 5.0 I've always found Lumus 360 to be very helpful whenever I approach them with a specific need. They turn things around very quickly and the quality of what they deliver always meets my expectations. Pros It is easy to set up and also very straightforward to bespoke to my needs. Cons There's nothing that comes to mind. I've never had a negative experience with anything I've done with Lumus 360. Review Source AG Anthea G. Director, HR Sports Used the software for: 2+ years ### "Excellent tool & one of the best on the market. " November 3, 2022 5.0 The customer service is excellent and the flexibility with the system and reports are great. Pros The report is detailed and has many sections to make it relevant for all. Cons There isn't anything I could say we didn't like. Review Source PH Peter H. Organisation Science & Research - and Organisation Resourcing Management Consulting Used the software for: 2+ years ### "I've used Lumus360 with a number of clients, and have always had good service and outcomes." November 8, 2022 5.0 The team has alway been super responsive. Pros Fast response by the team, good templates. Cons Maybe more of a developmental framework that sits underneath it. Review Source SG Shirley G. Founding Director Events Services Used the software for: 2+ years ### "Love working with Lumus " November 3, 2022 5.0 Lumus are very efficient and responsive. Pros I love that we can create custom 360s to fit with client needs. Cons Nothing that I can think of at the moment. Review Source VR Verified Reviewer Talent & Development Lead Airlines/Aviation Used the software for: 2+ years ### "Lumus360 - " November 4, 2022 5.0 My overall experience with Lumus360 has been excellent. Not only is the software very intuitive and easy to use, the reports and analytics are excellent with a great balance of quantitative and qualitative feedback. You also get great expertise and guidance from the Lumus team. I would strongly recommend the product. Pros It's a very intuitive product - very easy to use for 360 participants, for responders and for administrators. It's easy to set-up, provides great flexibility and enables you to manage multiple 360 projects in a really straightforward way. Cons I can't think of anything at all. I find it extremely straightforward and that it provides me with all the analytics and data that is required. Reason for choosing Lumus360 n/a Review Source Bruce M. Operations Director Management Consulting Used the software for: 2+ years ### "Easy, Flexible, Seamless & Very High Quality" November 3, 2022 5.0 We use it in Leadership Development and 1-2-1 Coaching to raise self awareness and encourage leaders to focus more on areas highlighted by the report. It really makes a difference. Pros Lumus allows you to customize 360 questionnaires to your specific needs. Reports are easy to interpret and those receiving the reports find them incredibly useful and informative Cons No cons for me. It’s easy to set up, easy to use and easy to interpret. It’s professionally produced and doesn’t cost the earth. There’s nothing to dislike Review Source KM Kerry M. Senior Talent and Leadership Partner Business Supplies and Equipment Used the software for: 2+ years ### "Great Report " November 3, 2022 5.0 Lumas provide an excellent service. Their response to queries and questions is super-fast and the distribution of reports is efficient. I would highly recommend. Pros Both high level and more detailed information which makes for a great coaching conversation. Cons I am yet to see how we can use group reporting, so I am keen to see what this looks like. Reason for choosing Lumus360 Value for money and customisation Review Source SW Simon W. Chair Education Management Used the software for: 2+ years ### "The value of LUMUS 360" November 7, 2022 5.0 A very positive experience from the start. We have an excellent product which LUMUS can and is adapting to any new requirements such as input on emotional intelligence. Always easy to contact, they provide us with up to date research on 360 feedback and respond positively to our own suggestions and ideas. They are an ideal business partner and I recommend them unreservedly. Pros LUMUS enabled us to do what we had been wanting to do for some time: provide a cost effective of enabling school leaders to experience feedback from colleagues, along with their own perceptions, on their leadership. LUMUS was extremely helpful in designing the product in a way that was easy to use, gained the confidence of the users and enabled the coaches to construct powerful dialogues with their clients around the strengths of their leadership and how they could best improve it. Cons I can’t think of any area that needed improvement. The whole set up was very easy to use and provided the key messages which we needed to get across. Review Source MN Michelle N. Global Consumer Insights Manager Food Production Used the software for: 2+ years ### "Great for unearthing true feedback " November 3, 2022 5.0 The process of identifying the key technical, person and business skills my team would like feedback against was easy and \[SENSITIVE CONTENT\] handled tailoring our questionnaire well. The questionnaire was easy to use and the report was well structured. Pros The main advantage of the tool is the structured anonymised feedback which allows your to track the progress of your teams development after interventions. Our common non-anonymised feedback my team used to get to help with their personal development was very superficial and what Lumus360 assists in is creating nice meaty feedback that my team can action on. Cons The tool is great, the reports are great and so for this you pay a slightly higher price Reason for choosing Lumus360 For the analysis that reports give, the top skills, bottom skills and blindsights. Review Source VR Verified Reviewer Director Professional Training & Coaching Used the software for: 2+ years ### "Lumus review" November 3, 2022 5.0 Overall very good. Very responsive customer service. Pros Easy to use, efficient and targeted for the audience Cons Could give more definition to guide users on ratings when they are using the software first time. Review Source JM Jill M. CEO Professional Training & Coaching Used the software for: 2+ years ### "Excellent experience using Lumus360 " November 5, 2022 5.0 Excellent. Lumus is a joy to work with. Pros Simple to set up, beautifully customised and presented and excellent customer service Cons Some of the report layouts and summary data could be further improved to ensure a simple and easy user experience Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Wanted a more professional and customizable solution. Review Source Max H. Director of Talent Education Management Used the software for: 6-12 months ### "Very easy to set up and use" November 3, 2022 5.0 Pros Always had great support from \[SENSITIVE CONTENT\] and the team and easy to build reports Cons Not always the easiest to know if people have been chasing responses Alternatives considered [Talos ATS](https://www.capterra.com/p/185522/Talos/) Reason for choosing Lumus360 Best value for money and support Review Source Lisa F. Group L&D manager Food Production Used the software for: 1-2 years ### "Great product and service" November 4, 2022 5.0 Brilliant supplier and really easy to work with Pros The software is so easy to use and the customer service is excellent Cons I have found it really useful so nothing from me to improve it at the moment Review Source David S. Director Professional Training & Coaching Used the software for: 2+ years ### "Lumus360 - great product" November 4, 2022 5.0 Easy to use product that we can bespoke for each client if needed. It is easily set-up for quick deployment in urgent situations. Pros Easy to use, great responsiveness from the help team at Lumus. Cons There is nothing we dislike about the product. Review Source YC Yvonne C. Leadership Development Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use and effective" November 4, 2022 5.0 Lumus360 are a joy to work with - friendly, accommodating and they know their stuff. Pros Lumus360 have developed a feedback tool that is very effective for colleagues to develop their personal and professional development in a constructive and positive manner. Cons Nothing I can think of to 'like least' at this time. Review Source SS Sarah S. HR Director Food Production Used the software for: 2+ years ### "Great survey partner to work with!" November 3, 2022 5.0 Excellent! Pros I have worked with Lumus360 for many years. What I like most about the software is that it's really flexible; really easy to customise and tailor to the business need. Any changes I have asked for have been executed quickly and inexpensively. The customer service support is always excellent. Cons Compared to other products it may not be the most sophisticated tool and can look and feel a little basic from a user experience perspective - but the pros do outweigh the cons! Review Source JM Jane M. Managing Partner Human Resources Used the software for: 2+ years ### "360 Feedback " November 3, 2022 4.0 Very responsive, could be more proactive with invoice. Pros Easy of use, profession and responsible service Cons The section headers could be numbered (I don't Review Source cM clare M. Director Professional Training & Coaching Used the software for: 2+ years ### "After reviewing the market, we keep coming back to Lumus" November 3, 2022 5.0 Our clients love the comprehensive and actionable reports. We love the customisation and service. Pros All of the key features, ease of use, great personal service and excellent value for money Cons n/a nothing significant to report in this section Review Source Similar Products Featured ## Related categories [360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.