# Smart IVR Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Smart IVR Software - reviews, pricing plans, popular comparisons to other IVR products and more. Source: https://www.capterra.com/p/146126/IVR-VoiceXML-Platform --- # Smart IVR Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smart IVR ## What is Smart IVR? Smart IVR is a carrier-grade cloud-IVR platform that gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3Cs VoiceXML 2.X specification and is integrated with Text-to-Speech (TTS), Speech-to-Text (SST), Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) extensions to enable advanced automated phone services. ## What is Smart IVR used for? [IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smart IVR?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ivrpowers.com&name=Smart IVR) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smart IVR 4.8 (6) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $39 Per Feature, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.8 (697) Value For Money 5.0 (6) Value For Money 4.5 (677) Customer Service 5.0 (5) Customer Service 4.6 (647) ## Smart IVR alternatives [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [XCALLY](https://www.capterra.com/p/136894/XCALLY/) [4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) Starting price $29.00 Per User, Per Month [Learn More](https://www.capterra.com/p/136894/XCALLY/) Highest Rated [DeepCall](https://www.capterra.com/p/253222/DeepCall/) [4.9 (18)](https://www.capterra.com/p/253222/DeepCall/#reviews) Starting price $700.00 Per User, Per Month [Learn More](https://www.capterra.com/p/253222/DeepCall/) [View all alternatives](https://www.capterra.com/p/146126/IVR-VoiceXML-Platform/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Logging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Smart IVR 39 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Alter the layout and content of reports Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Set of pre-recorded messages for candidates that can be shared before, during and after the video interview Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 5.0 (6) Free Trial Basic $39.00 Per Feature,Per Month Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ XCALLY](https://www.capterra.com/p/136894/XCALLY/)[ Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[ inconnect](https://www.capterra.com/p/164772/OmniChannel/)[ Vocalcom Hermes360](https://www.capterra.com/p/240468/Vocalcom-Hermes360/)[ Modern Campus Involve](https://www.capterra.com/p/255274/Involve/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BH Brandan H. Director Comunicaciones Unificadas Telecommunications ### "Calidad y personalización" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 16, 2023 Pros Fácil de usar y servicio técnico impecable Cons De momento no echo en falta nada. Software muy completo Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jesus D. Head of Product Telecommunications ### "Is a full W3C VoiceXML 2.1 compliant and standard based" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2018 Thanks to it we can undertake complex projects, very difficult to do with other platforms Pros Excelent price/performance ratio and Support, we were using it for years with no important issues. We recomended it Cons As it is a very open product. The sales process can be extended to specify the real needs of the client and the rights workflows Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HR Hernan R. Chief Digital Officer ### "It's an easy to setup platform in a matter of minutes, with powerful features." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 2, 2018 Pros 1.-Based on industry standards 2.-Rapidly develop and deploy voice applications. 3.-Easy to use. 4.- Complete speech resources TTS and ASR 5.- Comprehensive documentation 6.-Very good technical support service Cons 1.-Requires to get a training in VoiceXML to start developing your own app 2.-Need to improve integration with other platforms Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User CEO ### "Great platform to create custom made Cloud IVR applications. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2018 Pros This is a really powerful toolkit to build a different kind of Cloud IVR projects in a very easy way. We deployed a project in Puerto Rico for the government and the next competitor at the tender was more expensive than this solution Cons GUI might not be beautiful but it´s very useful. Probably they might improve that in the future for a more customer friendly interface Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Angelo L. Asesor Cloud ### "Easy of use, is excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2018 Features & Functionality, the interface of the software is very friendly, easy to use, the price quality ratio is fine Pros functionality and very easy to use the application, the customer support is amazing, high quality and the software is very intuitive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Ruben S. Voip Engineer ### "simply great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 28, 2018 Pros Is really easy to use and powerful. We are using the voice xml to create our own IVR. All of our customers are have with our system. 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