# Lucidchart Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lucidchart the right Business Process Management solution for you? Explore 2255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146136/Lucidchart/reviews --- Lucidchart 4.5 (2255) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Lucidchart Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Effortless flowchart creation tools 95% positive reviews out of 342 Most reviewers describe flowcharts as easy to build, with intuitive templates, diverse shapes, and rapid diagram customization. Vinu B Data Scientist, 11 - 50 employees. "I can jump in, sketch out a system or flowchart in minutes, and share it with my team without any friction." Limited customization flexibility 46% negative reviews out of 173 Some reviewers find customization options lacking, citing difficulties with icons, formatting, and navigating large or complex diagrams. Brian B Software developer, 5,001 - 10,000 employees. "some features and options are hidden in menus or completely unavailable" Simultaneous multi-user editing 97% positive reviews out of 207 Most reviewers indicate collaboration features allow multiple people to work together live, boosting efficiency and creativity. Pereira S Informatics Engineer, 51 - 200 employees. "LucidChart enable us to collaborate on realtime which enable us to work on projects collectively without any hitches or regardless of our locations." Challenging connector management 59% negative reviews out of 104 Some users report lines and arrows are difficult to align, often requiring manual adjustments for precise placement. Liam H HR Onboarding Advisor, 201 - 500 employees. "Sometimes I feel it can be a little bit fiddley to use the product like when inserting lines, I'd need to zoom in to get them where I wanted them" Real-time teamwork and alignment 97% positive reviews out of 156 Most users comment team collaboration enables seamless real-time input, shared editing, and clear communication across distributed teams. Faz Y EMEA Product Manager, 1,001 - 5,000 employees. "We replaced diagrams.co with Lucid chart because of it's greater range of features and team collab was superior." Lag with complex diagrams 79% negative reviews out of 104 Most users report performance and speed issues, especially with large diagrams or slow connections, causing frustrating delays. Hind A PhD researcher, 51 - 200 employees. "Also, i have noticed that the performance can slow down with larger or more complex diagrams, which can be a bit frustrating and impact productivity." ## Showing most helpful reviews Showing 1-25 of 2255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abdennour B. Final Year Computer Science Engineering Student Higher Education Used the software for: Less than 6 months ### "Lucidchart Functionality and Drawbacks Explored Through Real-World Academic Use." April 7, 2026 4.0 As a final-year computer science engineering student specializing in IoT and AI ,i spend my years in this career mapping out IoT system architecture ,neural networks topologies and complex logic flows before i write a single line of code. so i primarily use Lucidchart to organize research ideas , design systems using diagramming tools, as well as collaborate on academic projects with my professors and my colleagues, making it easier to discuss them. One of the strongest aspects of the platform is real-time collaboration. Working with classmates or discussing ideas with professors on a shared canvas feels smooth and reliable, with live edits and comments that make group work much easier. Features like Lucid AI and conditional formatting can also speed up some tasks, especially when generating diagrams from text or highlighting certain elements automatically. At the same time, the experience is not perfect. The browser version can be resource intensive when projects grow in size, and sometimes the AI struggles with complex architectures or spatial organization in diagrams. Certain repetitive edits still require manual work, which reduces some of the expected automation benefits. Overall, Lucidchart is a solid and professional diagramming platform that works well for organizing technical ideas, documenting systems, and collaborating with others. Despite a few limitations, it remains a practical tool for turning complex concepts into clear visual structures. Comparison between LucidChart and the Alternative diagramming and visual collaboration platforms that i ve tried: 1- Miro is a whiteboard , it has no "logic" .if you want to make a UML diagram in Miro , you have to mannually draw every box and hope they align, it is not for proffessional engineering hands-off because it is too loose. lucidChart has the "industry standard" technical shapes . it has a grid , snapping ,layers.. although to be technically pricise ,lucidchart is better for production in theory , but it can be a failure in practice once the project reaches a certain complexity . The verdict: even with its flaws , lucidchart is still more professional for final document than a whiteboard tool. it is the least bad option for visual documentation. 2- Draw.io is a functional utility , while lucidchart is a premium SaaS Platform , it is for users who need a lightweight ,cost free tool that works offline ,it allows XML manipulation excelent for users who wants to store diagrams in a local directoy. The Trade-off: DRaw.io's UI is significantly more dated, and its real-time collaboration is less seamless than lucidchart's "multiplayer" cursor experience. 3- Eraser.io is built specifically for engineering workflows where lucidchart is more of a generalpurpose collaborative visual Editor. with eraser you can write code to generate diagrams while still having a visual canvas to tweak them .it bridges the gap between manual drawing and automated generation .in the other hand, lucidchart has much broader library of non-technical shapes (like org charts, business processes) that eraser lacks 4- Mermaid.js is a diagram-as-code while lucidchart is a GUI . mermaid is the imdustry standard for documentation that lives inside GitHub repository, because diagrams are writtend in simple markdowm-like text , they can be version-controlled and updated via script. the trade-off: mermaid recuires a learning curve for syntax and offers zero manual "drag and drop" control . that will be a serious inconvenience for a mixed roles Team where only the engineeres can update the charts leading to outdated charts. if the automated layout engine places a node in a confusing spot , you cannot simply click and move it like you do it easily in lucidchart. Pros I- ) What it does well (the good): 1- For standard workflows, Lucidchart nails the fundamentals. the UI is clean ,intuitive and user friendly . The massive pre-built templates is a lifesaver (you dont have to build data pipelines or state machines from absolute scratch . where the platform shines is in it realtime collaboration . working with a group on a shared canvas during project sprints feels completely seamless , it handles multiple cursors , live edits and comment threads ,making it highly reliable daily driver for group work. 2- i love lucid AI ,honestly first time i underestimated its capabilites ,but when i got used to it ,i found it so usefull , especially when it generate diagrames from text , edit those diagrame and tweak them as you prompt ,even explaining what is going on in the diagram and describing it . and one thing took my attention, the feature where you select the objects meant to be affected ,without affecting other objects. (although recording voice sometimes crush,but i trust that it can be corrected easily ) so consider promote lucid ai capabilities and potential a little so that it become known and easy to get familiar with for users. 3- conditional formating with ai : using natural language to say for ex: "highlight all nodes with a latency over 50 ms in red " works efficiently and save you a lot of time by automating dull tasks that takes time especially in huge projects. 4- another caluable capability available, is the ability to import diagram files from other widely used tools , including Visio(.vsdx) and DRaw.io formats for Ex : you can open ,rewiew and make basic edits to diagrams created by other software, this interoperability is helpful in colaborative environement where files may originate from diffrent diagramming platforms. Cons II- ) Performance and reliability, and what it doesn't do well (the bad): 1- one of the my "negative" observations in this platform is that it is a bit resource consuming.Sometimes when I work on one small-sized project and check out the task manager ,the browser tab of this lucidchart project is consuming about 1 GB of RAM .i wonder what will happen if the case of a multiple medium-sized projects and big-sized projects with a lucid's realtime communication layer ,i think it will be hard for a normal laptop in this case without stuttering. it is frustrating to have the software become the bottleneck of your thought process ... i know that 16 GB laptops are common amongs CS student and tutors but keep in mind that the user's RAM is used for many other apps and tabs in the browser like a voice chat or video chat meetings and obviously not just the browser , VS code and other programming tools as well... .i wonder how bigger the resource consumption for this chart platform if lucid dev team consider adding additional AI features like FULL diagram generation , or FULL realtime AI collaboration that will have a significant impact on resources, including RAM .so consider optimizing webGL rendering. 2- AI spacial hallucination : when you prompt the ai to generate a complex , multi-layered architecture (like a microservice backend with specific VPC boundaries ...), the ai completely at spacial logic .it will hallucinate parent-child node relationships , put databases outside of security containers , or overlap text boxes. 3- i tried many times to prompt lucid AI to change the layout shapes of all nodes in the diagram , and as always ,the ai reply : " I can't directly swap/replace your existing nodes into diffrent "device" layout shapes with the tools available to me right now .Fastest way to do it manually:" . although , the ai did it before when creating diagrams from scratch , but when trying to update the diagram ,complete Failure , so if i dont use ai for automating simple dull things that takes time , when am i supposed to need it? and it tells me to do it manually... 4- one potential improvement would be the availability of more accessible user support for free-tier users . currently most assistance is provided through documentation and help articles , while more responsive support appears primarly available for paid plans, expanding structured support channels for free users could improve accessibility and user experience , and gives you important feedbacks that might helps you improve the platform ,especially for students , researchers and early adopters exploring the platform. 5- i call it "the spaghetti threshold" : once you hit a certain level of complexity , the "auto-routing" for lines becomes a bottleneck ,if you change your mind about a core component and move it , the software tries to re-route 50 lines at once .if you havent re-planned the layout , you spend more time fixing " line spaghetti" than thinking about the engineering. Switched from [draw.io](https://www.capterra.com/p/166985/draw-io/)[Miro](https://www.capterra.com/p/128955/Miro/) Miro is a whiteboard , it has no "logic" .if you want to make a UML diagram in Miro , you have to mannually draw every box and hope they align, it is not for proffessional engineering hands-off because it is too loose. lucidChart has the "industry standard" technical shapes . it has a grid , snapping ,layers.. although to be technically pricise ,lucidchart is better for production in theory , but it can be a failure in practice once the project reaches a certain complexity . The verdict: even with its flaws , lucidchart is still more professional for final document than a whiteboard tool. it is the least bad option for visual documentation. Draw.io is a functional utility , while lucidchart is a premium SaaS Platform , it is for users who need a lightweight ,cost free tool that works offline ,it allows XML manipulation excelent for users who wants to store diagrams in a local directoy. The Trade-off: DRaw.io's UI is significantly more dated, and its real-time collaboration is less seamless than lucidchart's "multiplayer" cursor experience. Review Source Sean N. LX and Technology Manager Higher Education Used the software for: 2+ years ### "Robust yet simple" January 12, 2026 5.0 I use it a lot to map out complex processes for people and teams that need them explained simply and quickly. It's good for tracking progress on projects but even better for processes. Pros It's robust, aesthetically pleasing, and doesn't have a big learning curve. I particularly like that it has templates as well to get you started. Cons It can be a little slow sometimes but primarily when working with others on the same map. It also could be slightly easier to learn more advanced features. Alternatives considered [Miro](https://www.capterra.com/p/128955/Miro/)[Figma](https://www.capterra.com/p/175027/Figma/) Reason for choosing Lucidchart Initially it was just what was provided but I like the simplicity of it Review Source DN David N. Senior System Administrator Computer Software Used the software for: 1-2 years ### "Really good web based diagramming tool" April 24, 2026 5.0 Overall a really good cloud base diagramming and brainstorming application. The UI is modern, clean, and includes a really good catelog of templates. Pros Available as a web app that can accessed through any web browser. Really modern UI and includes a huge range of templates (networking diagrams, org charts, etc.) and shapes. Like the ability that it can convert Visio files and PDFs. Live collaborations with other team members within the same file is nice and works as expected. Cons There is no desktop application available for either Windows or macOS. The pricing can be a turn off for some people as it is a little on the pricer side when compared to Visio web that is included in most business M365 subscriptions. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing Lucidchart More modern looking and offered a wider range of native templates Review Source Christopher R. Manager of Mobile Development Hospital & Health Care Used the software for: I used a free trial ### "Not My Cup of UMLing! " May 7, 2026 2.0 I tried to use lucid charts for my UML models and flow charts. I was not really able to finish the project with this software since it is hard to use. Pros That I could use it for free. That is it. It is a hard product to use. Saving work is not intuitive. Cons Lucid charts is a bulky, poor interface, that is is hard to use. The charts generated are hard to use as well. Review Source Tiffany O. Customer Service Facilitator Entertainment Used the software for: Less than 6 months ### "Didn't know FlowCharts could be so easy! " July 28, 2025 5.0 Overall experience so far has been one of ease. The team is friendly, the site itself is well organized and has a lot of tools to help you learn and the charts i've been creating are so nice to look at!! So many tools to make them as detailed as you need. No complaints right now. Pros I was struggling to create a flow chart for my business. I didn't know where to start at all and upon finding LucidChart the templates made everything 10x easier. It's easy for me to keep track with everything I'm working on and the support I received from the team was great! They offered to set up a meeting to walk me through the service and everything. A great bang for your buck! Cons I currently don't have anything negative to say. I am a fresh user and for me so far it has been fun and easy to use and so well organized. Switched from [Canva](https://www.capterra.com/p/168956/Canva/) Lucid had more functionality for what I was looking for over Canva Review Source VR Verified Reviewer Customer Success Information Technology and Services Used the software for: 1-2 years ### "A Reliable Visual Tool That Brought Clarity to Complex Processes" May 9, 2026 5.0 Lucidchart genuinely changed how I approached process documentation and team communication. Before it, most of what I was producing to explain workflows was either a wall of text or a rough diagram thrown together in PowerPoint that never quite looked right. Lucidchart gave those visuals a level of polish and clarity that made them actually useful in meetings and presentations. Pros The biggest win for me was how easy it made it to communicate complex processes to people outside my immediate team. As a Customer Success Manager, I was constantly trying to explain multi-step workflows including account onboarding, escalation paths, resolution timelines to stakeholders who didn't always have the same context I did. Lucidchart let me put those flows on a page in a way that just made sense visually, and people actually engaged with it rather than scrolling past a long email. The real-time collaboration stood out too. Being able to have a colleague jump into a diagram I was building and edit it live saved a lot of back-and-forth. We used it heavily for org charts when our team structure shifted, and having everyone work off one live document rather than emailing updated versions around was a relief. The Google Workspace integration also meant adoption was relatively smooth diagrams sat in Drive just like any other file, so there was no friction around access. Cons The advanced features also had a steeper learning curve than the basic interface suggested. Day-to-day diagramming is intuitive enough, but anything beyond that layering, data linking, conditional formatting took meaningful time to figure out, and not everyone had the bandwidth to get there. And on slower or shared network connections, which was a reality in some of our office setups, the tool could lag during live sessions, which was frustrating when working with someone in real time. Review Source SM Sakshi M. Digital Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Simplifies the process of visualizing complicated marketing processes and makes them communicable." April 27, 2026 4.0 In Digital Fruits I apply Lucidchart to plan campaign processes, illustrate strategies and record processes to be approved by clients. The template library will reduce the amount of time spent setting up and the design output will appear professional even without design knowledge. Pros It can become an excellent way to take a messy campaign process or content strategy and put it into a clean visual representation that can be immediately comprehended by clients and teammates; no other software I have attempted is more able to do this quickly. Cons Version control and template changes seem to be out of sync. When someone is shown a diagram that was edited by a colleague and notices some unexpected layout changes that do not have a clear revision trail, it is literally disorienting. Review Source DL Drew L. SR SYS Administrator Consumer Goods Used the software for: 2+ years ### "Solid Product for the Price" April 15, 2026 4.0 It's been alright, but at the same time the tiered features for licensing are frustrating to deal with. But it is a very solid product that just works with very little configuration and set up. Pros I think that Lunicchart is a really solid product if you want a broswer based solution that just works. The value for the money is there, and they make a tool that is easy to use. They have tons of premade templates, and a massive template library to look in. They provide consistent updates to the product, and it has a good GUI/solid product design. They also have great customer support if you ever find yourself in a pinch. Cons They have a really frustrating licensing structure, where many features are only available for enterprise plans - this isnt always feasible when you have a small team working in Lucid, but you cant justify the cost for the enterprise licensing. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Because Smartsheet has a much higher cost. Review Source TO Tyra O. People Operations Specialist II Computer Software Used the software for: 2+ years ### "I'm a Big Fan of Lucidchart! " May 31, 2026 4.0 Pros I'm a fan of Lucidchart! It's really easy for me to create detailed flowcharts and visualize new processes for my teams! Creating templates and using templates from their library come in handy! I don't have to build everything from scratch-- who has time for that? It's super easy to make updates or to save new versions! I use it all the time! Cons The ONLY thing that comes to mind that I don't like about Lucidchart is that sometimes when placing an arrow from one box to another, the arrow placement can be really finicky and sensitive. Just can take a try or two-- not a huge deal, but when it happens more than once, it can get frustrating or slow me down! Review Source VR Verified Reviewer Admin Accounting Used the software for: Less than 6 months ### "Great Tool for Creating Diagrams and Workflows" May 9, 2026 5.0 My experience with Lucidchart has been very positive. It helped improve organization and made visual planning and collaboration much more efficient. Pros Lucidchart is easy to use and makes creating flowcharts, diagrams, and workflows very simple. The collaboration features are especially helpful for teams, and the interface is clean and intuitive. Cons Some advanced features can take a little time to learn, and additional customization options would make it even better. Review Source VR Verified Reviewer Data Scientist Research Used the software for: 2+ years ### "Reliable and Easy to Use Visualizing System" August 5, 2025 4.0 My experience with Lucidchart has been great. It’s one of those tools that just works. I can jump in, sketch out a system or flowchart in minutes, and share it with my team without any friction. It’s become a go-to part of my workflow whenever I need to visually communicate an idea. Pros Lucidchart is incredibly easy to use. The drag-and-drop interface just makes sense. It’s fast, clean, and perfect for quickly visualizing complex systems without feeling overwhelming. I also like how smoothly it handles collaborative work. Cons Honestly, I haven’t run into anything frustrating yet. If I had to nitpick, maybe more advanced templates could be built-in by default, but it’s not a big deal since the existing tools cover most use cases. Review Source MM Manuela M. Interior Designer Events Services Used the software for: 2+ years ### "Lucidchart helps create impeccable diagrams with its intelligent features." June 22, 2025 5.0 As an Interior Designer, Lucidchart's powerful diagramming features has given me the most successful experience when creating diagrams. It makes it easy to bring into life any idea by offering all the tools i need to visualize the idea using diagrams. I highly recommend Lucidchart to anyone looking for a tool to improve their diagramming experience. Pros Lucidchart has a well defined user interface that is easy to understand for any user. It uses a drag and drop function for creating diagrams making it very effortless to create diagrams. Lucidchart has a great collection of shapes and other diagramming tools making ot possible to create visualization diagrams for any process despite their complexity. Lucidchart offers team collaboration features which allows me to work together with my colleagues in order to attain very productive diagrams. Cons There is nothing unpleasant about Lucidchart that i can talk about. All its features has been very easy to use and very efficient at their functions. Review Source VR Verified Reviewer Account Executive Import and Export Used the software for: 1-2 years ### "Easy to build hypothetical workflows" January 27, 2026 5.0 My overall experience with Lucidchart has been largely positive. It’s a strong, accessible tool for quickly creating and collaborating on diagrams, especially when the goal is clarity and alignment rather than pixel-perfect design. While it can feel constrained for very complex or highly technical diagrams and gets expensive at scale, it does a great job of helping teams communicate visually with minimal friction. Pros What I liked most about Lucidchart is how easy it makes turning complex ideas into clear, shareable diagrams. The drag-and-drop interface is intuitive, collaboration feels natural in real time, and it’s flexible enough to handle everything from quick flowcharts to more detailed system diagrams. It’s especially useful for aligning teams visually without needing a steep learning curve or specialized design skills. Cons What I liked least about Lucidchart is that it can feel limiting or cluttered as diagrams grow more complex. Performance sometimes slows with larger or more detailed charts, and advanced features or exports are gated behind paid plans. Over time, the interface can feel busy, which makes precision work or very technical diagrams a bit more frustrating than it should be. Review Source LG Laura G. Project Manager Individual & Family Services Used the software for: 2+ years ### "Lucidchart still reigns as the undisputed diagramming tool. A tool every project manager loves." April 9, 2025 5.0 Am a project manager and together with my colleagues, we have had an impeccable firsthand experience creating process flow diagrams with Lucidchart. This help us to visualize all project activities with ease and allow us to gain a clear view of how our projects flow from one activity to the other till completion. Pros Working with Lucidchart has been easy because of the simple and clean user interface. Lucidchart uses drag and drop technology for creating diagrams which saves us from the hassles of writing codes. It has an amazing set of team collaboration features which enable us to work in sync and collaborate on our diagraming projects. There very advanced data security features in Lucidchart that allow us to keep all our data secure when using them to create diagrams. Cons Thankfully, we have not quite found a thing that is unpleasing about Lucidchart. Review Source PS Pereira S. Informatics Engineer Information Technology and Services Used the software for: 2+ years ### "Cloud-based diagraming tool that is easy to use, has exceptional productivity and collaborative features and plentiful templates " February 10, 2025 5.0 Turning to LucidChart has helped us with all our diagramming needs. LucidChart's intuitive system enable us to create flow, wireframes and organizational charts. It integrates well with other tools that exist in our tech stack making it a great tool for sketching and sharing flowcharts, diagrams, professional charts, presentations and illustrations that simplifies team's brainstorming and project management Pros LucidChart stands out from other diagramming tools in the market. I love that it is cloud based hence allow us to create, edit and visualize diagrams from anywhere using any device that is connected to the internet. This platform support a wide range of diagrams and thus allow us to create technical and complex diagrams such as network diagrams , mind maps and process mapping which are suitable for planning, designing, visualizing and executing our complex projects. In addition to the incredible diagramming capabilities, LucidChart has also integrated with AI to allow us create complex systems and visualise databases, workflows, data flows and other elaborate processes in an easy to understand formats. LucidChart enable us to collaborate on realtime which enable us to work on projects collectively without any hitches or regardless of our locations. The numerous available templates has automated the repetitive process of process mapping and it allows us to quickly create diagrams that represents business structures and workflows accurately. Lastly LucidChart is big on privacy and security which ensures that our projects data is protected at all times Cons We haven't experienced any issues with LucidChart especially because it is very easy to use and there was no steep learning curve which has enabled us to maximise its use despite our different levels of tech proficiency. Additionally LucidChart keeps on updating and advancing its features which gives us access to new technologies every now and then Review Source MA Mahatma A. Director of Marketing Construction Used the software for: 1-2 years ### "Lucidchart Has Impressive Features that Meet Our Needs" August 3, 2025 5.0 Pros We make excellent project designs using Lucidchart. The customer support team of Lucidchart is exceptional. The customer support of Lucidchart is amazing. Cons Lucidchart has been so amazing and reliable to use. I do not have any reasons to dislike Lucidchart. Review Source BS Breezy S. Program Manager Government Administration Used the software for: 2+ years ### "A solid product, with some room for improvement to finish a Project" July 28, 2025 4.0 Overall the product allows for easy collaboration, so this is a definite plus. However, the refining, editing, and polishing ability in the product is not always easy to use. Pros Ability to work collaboratively with others internally and externally. Ability to make edits together live and easily designate the status - pending, rejected, etc. - of a document. Cons Ease of use is not always present. Double clicks to access a spelling error to allow for correction is sometimes clunky. Ease of finding objects is not always available. Review Source VR Verified Reviewer Director Professional Training & Coaching Used the software for: 1-2 years ### "LucidChart is great!" July 28, 2025 5.0 Overall, Lucidchart has been a game changer for my work and my team. We love what we can do with it to illustrate complex processes, and we love that it integrates with other systems we use. Pros Lucidchart is great for the visual thinkers and learners needing to draw out a solid chart to visualize, document, and/or optimize a process or a complex concept. Cons Sometimes, the learning curve can be a bit much, but once you get in there it's not hard. It's not too difficult Review Source ER Eduardo R. Staff Product Manager Financial Services Used the software for: 6-12 months ### "Easy to create, good looking diagrams" June 19, 2025 5.0 Overall has been great. Recently joined a company that uses Lucidchart and it is a lot easier to find technical diagrams than in other places that did not use it. The fact that you can have several tabs is great for organizing. Pros Easy to onboard and create beautiful diagrams during work sessions (no need to fix everything later). Cons Sometimes can be hard to find what you need, especially if you have too many charts. Search function could be better by offering a preview of content inside charts Review Source SS Scott S. Project Manager Human Resources Used the software for: 6-12 months ### "collaborative diagrams" January 5, 2026 5.0 Lucidchart made it easier to create process flows and diagrams for project planning and team communication. Pros The drag-and-drop interface is intuitive, and collaboration in real time works smoothly. Diagrams are clear and easy to share with stakeholders. Cons Some advanced diagram features are locked behind paid plans, and complex diagrams can become harder to manage visually. Review Source SF Syed F. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Must have tool for visualize our thinking." February 13, 2025 5.0 Lucidchart is a helpful tool for complex process visualization. I used it to create a workflow for my team, and it helped us discover bottlenecks and work more effectively. It’s also been great to create presentations that easily get the ideas across. Pros I personally love using Lucidchart for flowcharts, diagrams, wireframes, etc; it's very intuitive. For example, I used it to create a customer journey map for a marketing campaign, and my team used the real-time collaboration feature to leave feedback as we went. Cons The free version is very limited, and some of the more advanced shapes and templates require a premium subscription. The interface can be crowded for bigger diagrams too. Review Source VR Verified Reviewer Senior Staff Software Development Engineer Computer & Network Security Used the software for: Less than 6 months ### "One of the better tools for making architecture diagrams" July 29, 2025 4.0 Pros It's easy to make detailed architecture and design diagrams using Lucidchart. It comes with a good shape library many common (and some uncommon) platforms, and templates. Cons Exporting a chart as a PNG or SVG won't embed the editable chart into it, so you can't commit a chart file into your git repository, and then edit it later. Dragging the edges of object, or getting the arrows to connect properly, can also be tricky. Also, you can only add notes to shapes (i.e. you can't add them to the arrows between shapes), and the notes don't support markdown. Review Source MG Mike G. MTS Computer Hardware Used the software for: 1-2 years ### "Great software" August 7, 2025 5.0 Pros Essential for collaboration. I love lucid chart and it's a must have for any type of diagramming - it is super easy to use and cloud based so easy to share with others. Cons I feel like the plan could be cheaper. I also would like lucid chart to open source more of its core technology if possible, like a open source local editor. Review Source Qi W. Customer Success Architect Information Technology and Services Used the software for: 6-12 months ### "Ease of use design charts tool" July 31, 2025 5.0 Overall experience with Lucidchart is great, I enjoy making some beautiful charts with Lucidchart, it's my default tool if I need to draw something. Pros Project Design and ease of use, I normally use the flowchart and charts for organaziton and DB design, it's very easy to draw the charts for boarder team. Cons For some imported images, it has the format restriction and sometimes it is not super compatible with the existing charts or icons. Review Source AP Alice P. Coordinator Financial Services Used the software for: Less than 6 months ### "Great gateway options" June 9, 2025 5.0 Overall, it is a great app and have a lot of pre built templates that make my work lot more easier. Really love the gateway option available for choose. Pros I can drag and drop element and select what gateway I would like to use through the dropdown menu. It is very convenient. the tidy up function is great too Cons The tidy up function does not recognise elements in different swim lane and it ignore it while tidying up the chart. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.