# Lucidchart Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lucidchart the right Business Process Management solution for you? Explore 2249 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146136/Lucidchart/reviews --- Lucidchart 4.5 (2249) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Lucidchart Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews BK Blerta K Language InstructorEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “The user friendliness in relation to the template library is superb and our instructors are able to quickly create beautiful sentence structure trees and vocabulary mind maps in our project design without knowing how to use graphics.“ March 26, 2026 BK Blerta K Language InstructorEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “The higher price groups provide bad value to money to use certain education templates and tracing the changes and versions of the collaborative diagrams becomes extremely confusing and the customer support simply refers to the articles on forums.“ March 26, 2026 BY Brian Y Visa Consulting SpecialistLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “The templates in-built, linkable diagrams and the comment option ensure that the lawyers, clients and operational staff are always on track without having to write long and explanatory emails.“ December 7, 2025 Abdennour B Final Year Computer Science Engineering StudentHigher Education, 201 - 500 employeesUsed the software for: Less than 6 months. “it has a grid , snapping ,layers.. although to be technically pricise ,lucidchart is better for production in theory , but it can be a failure in practice once the project reaches a certain complexity .“ April 7, 2026 Annpurna S Marketing Data Ops LeadComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “From an Anaplan and Data Operations perspective, it’s extremely helpful for mapping account hierarchies, data flows between systems (Salesforce, enrichment tools, GTM stack), and end-to-end process documentation.“ January 31, 2026 François P CTOBiotechnology, 2 - 10 employeesUsed the software for: More than 2 years. “Their customer retention people are aggravating to deal with while trying to close the account and be reimbursed for services not used.“ January 27, 2026 Abdennour B Final Year Computer Science Engineering StudentHigher Education, 201 - 500 employeesUsed the software for: Less than 6 months. “Draw.io is a functional utility , while lucidchart is a premium SaaS Platform , it is for users who need a lightweight ,cost free tool that works offline ,it allows XML manipulation excelent for users who wants to store diagrams in a local directoy.“ April 7, 2026 SK Sandeep K Technical ArchitectTelecommunications, 501 - 1,000 employeesUsed the software for: 6-12 months. “UML is not fully compatible. Whenever a new UML diagram needs to be built , it does not support all the syntax , which is very much painful experience.“ July 15, 2025 ## Showing most helpful reviews Showing 1-25 of 2249 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abdennour B. Final Year Computer Science Engineering Student Higher Education Used the software for: Less than 6 months ### "Lucidchart Functionality and Drawbacks Explored Through Real-World Academic Use." April 7, 2026 4.0 As a final-year computer science engineering student specializing in IoT and AI ,i spend my years in this career mapping out IoT system architecture ,neural networks topologies and complex logic flows before i write a single line of code. so i primarily use Lucidchart to organize research ideas , design systems using diagramming tools, as well as collaborate on academic projects with my professors and my colleagues, making it easier to discuss them. One of the strongest aspects of the platform is real-time collaboration. Working with classmates or discussing ideas with professors on a shared canvas feels smooth and reliable, with live edits and comments that make group work much easier. Features like Lucid AI and conditional formatting can also speed up some tasks, especially when generating diagrams from text or highlighting certain elements automatically. At the same time, the experience is not perfect. The browser version can be resource intensive when projects grow in size, and sometimes the AI struggles with complex architectures or spatial organization in diagrams. Certain repetitive edits still require manual work, which reduces some of the expected automation benefits. Overall, Lucidchart is a solid and professional diagramming platform that works well for organizing technical ideas, documenting systems, and collaborating with others. Despite a few limitations, it remains a practical tool for turning complex concepts into clear visual structures. Comparison between LucidChart and the Alternative diagramming and visual collaboration platforms that i ve tried: 1- Miro is a whiteboard , it has no "logic" .if you want to make a UML diagram in Miro , you have to mannually draw every box and hope they align, it is not for proffessional engineering hands-off because it is too loose. lucidChart has the "industry standard" technical shapes . it has a grid , snapping ,layers.. although to be technically pricise ,lucidchart is better for production in theory , but it can be a failure in practice once the project reaches a certain complexity . The verdict: even with its flaws , lucidchart is still more professional for final document than a whiteboard tool. it is the least bad option for visual documentation. 2- Draw.io is a functional utility , while lucidchart is a premium SaaS Platform , it is for users who need a lightweight ,cost free tool that works offline ,it allows XML manipulation excelent for users who wants to store diagrams in a local directoy. The Trade-off: DRaw.io's UI is significantly more dated, and its real-time collaboration is less seamless than lucidchart's "multiplayer" cursor experience. 3- Eraser.io is built specifically for engineering workflows where lucidchart is more of a generalpurpose collaborative visual Editor. with eraser you can write code to generate diagrams while still having a visual canvas to tweak them .it bridges the gap between manual drawing and automated generation .in the other hand, lucidchart has much broader library of non-technical shapes (like org charts, business processes) that eraser lacks 4- Mermaid.js is a diagram-as-code while lucidchart is a GUI . mermaid is the imdustry standard for documentation that lives inside GitHub repository, because diagrams are writtend in simple markdowm-like text , they can be version-controlled and updated via script. the trade-off: mermaid recuires a learning curve for syntax and offers zero manual "drag and drop" control . that will be a serious inconvenience for a mixed roles Team where only the engineeres can update the charts leading to outdated charts. if the automated layout engine places a node in a confusing spot , you cannot simply click and move it like you do it easily in lucidchart. Pros I- ) What it does well (the good): 1- For standard workflows, Lucidchart nails the fundamentals. the UI is clean ,intuitive and user friendly . The massive pre-built templates is a lifesaver (you dont have to build data pipelines or state machines from absolute scratch . where the platform shines is in it realtime collaboration . working with a group on a shared canvas during project sprints feels completely seamless , it handles multiple cursors , live edits and comment threads ,making it highly reliable daily driver for group work. 2- i love lucid AI ,honestly first time i underestimated its capabilites ,but when i got used to it ,i found it so usefull , especially when it generate diagrames from text , edit those diagrame and tweak them as you prompt ,even explaining what is going on in the diagram and describing it . and one thing took my attention, the feature where you select the objects meant to be affected ,without affecting other objects. (although recording voice sometimes crush,but i trust that it can be corrected easily ) so consider promote lucid ai capabilities and potential a little so that it become known and easy to get familiar with for users. 3- conditional formating with ai : using natural language to say for ex: "highlight all nodes with a latency over 50 ms in red " works efficiently and save you a lot of time by automating dull tasks that takes time especially in huge projects. 4- another caluable capability available, is the ability to import diagram files from other widely used tools , including Visio(.vsdx) and DRaw.io formats for Ex : you can open ,rewiew and make basic edits to diagrams created by other software, this interoperability is helpful in colaborative environement where files may originate from diffrent diagramming platforms. Cons II- ) Performance and reliability, and what it doesn't do well (the bad): 1- one of the my "negative" observations in this platform is that it is a bit resource consuming.Sometimes when I work on one small-sized project and check out the task manager ,the browser tab of this lucidchart project is consuming about 1 GB of RAM .i wonder what will happen if the case of a multiple medium-sized projects and big-sized projects with a lucid's realtime communication layer ,i think it will be hard for a normal laptop in this case without stuttering. it is frustrating to have the software become the bottleneck of your thought process ... i know that 16 GB laptops are common amongs CS student and tutors but keep in mind that the user's RAM is used for many other apps and tabs in the browser like a voice chat or video chat meetings and obviously not just the browser , VS code and other programming tools as well... .i wonder how bigger the resource consumption for this chart platform if lucid dev team consider adding additional AI features like FULL diagram generation , or FULL realtime AI collaboration that will have a significant impact on resources, including RAM .so consider optimizing webGL rendering. 2- AI spacial hallucination : when you prompt the ai to generate a complex , multi-layered architecture (like a microservice backend with specific VPC boundaries ...), the ai completely at spacial logic .it will hallucinate parent-child node relationships , put databases outside of security containers , or overlap text boxes. 3- i tried many times to prompt lucid AI to change the layout shapes of all nodes in the diagram , and as always ,the ai reply : " I can't directly swap/replace your existing nodes into diffrent "device" layout shapes with the tools available to me right now .Fastest way to do it manually:" . although , the ai did it before when creating diagrams from scratch , but when trying to update the diagram ,complete Failure , so if i dont use ai for automating simple dull things that takes time , when am i supposed to need it? and it tells me to do it manually... 4- one potential improvement would be the availability of more accessible user support for free-tier users . currently most assistance is provided through documentation and help articles , while more responsive support appears primarly available for paid plans, expanding structured support channels for free users could improve accessibility and user experience , and gives you important feedbacks that might helps you improve the platform ,especially for students , researchers and early adopters exploring the platform. 5- i call it "the spaghetti threshold" : once you hit a certain level of complexity , the "auto-routing" for lines becomes a bottleneck ,if you change your mind about a core component and move it , the software tries to re-route 50 lines at once .if you havent re-planned the layout , you spend more time fixing " line spaghetti" than thinking about the engineering. Switched from [draw.io](https://www.capterra.com/p/166985/draw-io/)[Miro](https://www.capterra.com/p/128955/Miro/) Miro is a whiteboard , it has no "logic" .if you want to make a UML diagram in Miro , you have to mannually draw every box and hope they align, it is not for proffessional engineering hands-off because it is too loose. lucidChart has the "industry standard" technical shapes . it has a grid , snapping ,layers.. although to be technically pricise ,lucidchart is better for production in theory , but it can be a failure in practice once the project reaches a certain complexity . The verdict: even with its flaws , lucidchart is still more professional for final document than a whiteboard tool. it is the least bad option for visual documentation. Draw.io is a functional utility , while lucidchart is a premium SaaS Platform , it is for users who need a lightweight ,cost free tool that works offline ,it allows XML manipulation excelent for users who wants to store diagrams in a local directoy. The Trade-off: DRaw.io's UI is significantly more dated, and its real-time collaboration is less seamless than lucidchart's "multiplayer" cursor experience. Review Source PU Philipp U. Lead Engineer Computer Software Used the software for: 2+ years ### "Wonderful to use, but expensive" December 16, 2025 4.0 Lucidchart is undoubtedly the leader in its field. The UI is so well polished that it just feels much more comfortable to use. Unfortunately, this comes at a price, and when deciding upon your software stack, this will end up being one of the more expensive purchases if this is needed. Pros Lucidchart has a diverse array of icons that can be used. The arrows to join sections of a flow together are really intuitive to create and to move. Charts are very easy to share, and very easy to collaborate on. Cons The product is a little bit expensive, given that draw.io has a free version. It is also tricky to export the graphs from this and use them in other projects. Switched from [draw.io](https://www.capterra.com/p/166985/draw-io/) draw.io is much cheaper in comparison. Lucidchart boasts a much more superiror UI though Review Source François P. CTO Biotechnology Used the software for: 2+ years ### "Not worth the costs." January 27, 2026 1.0 Pretty awful, totally not worth their value proposition. Their customer retention people are aggravating to deal with while trying to close the account and be reimbursed for services not used. Pros It was web based and simple to use. That's about it. You can have multiple users access the files from the web. Cons The pricing is ridiculous for what amounts to a flow chart software. It can be easily replaced by a variety of FOSS self-hostable software. Something any small business should be able to set up in an afternoon. Review Source FY Faz Y. EMEA Product Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "PP app loves Lucid Chart" January 20, 2026 5.0 We replaced diagrams.co with Lucid chart because of it's greater range of features and team collab was superior. Overall its super helpful for us to build journeys and architecture flows. Pros Lucid has one of the best library of user flow templates it's super easy to use and I also found it to be quite affordable for our organisation Cons I think the initial set up is a bit tedious but other than that all seemed fine. Some controls are a little fiddly and some of the UI is a bit dated. Alternatives considered [FigJam](https://www.capterra.com/p/265222/FigJam/) Reason for choosing Lucidchart Cost mostly and also technical skill was lower for Lucid. Switched from [Visily](https://www.capterra.com/p/254704/Visily/) Cost but also the export features were better in Lucid and had better integrations Review Source Sean N. LX and Technology Manager Higher Education Used the software for: 2+ years ### "Robust yet simple" January 12, 2026 5.0 I use it a lot to map out complex processes for people and teams that need them explained simply and quickly. It's good for tracking progress on projects but even better for processes. Pros It's robust, aesthetically pleasing, and doesn't have a big learning curve. I particularly like that it has templates as well to get you started. Cons It can be a little slow sometimes but primarily when working with others on the same map. It also could be slightly easier to learn more advanced features. Alternatives considered [Miro](https://www.capterra.com/p/128955/Miro/)[Figma](https://www.capterra.com/p/175027/Figma/) Reason for choosing Lucidchart Initially it was just what was provided but I like the simplicity of it Review Source KL Katie L. VP Data Science Media Production Used the software for: 1-2 years ### "My Take on Lucidchart: Really Not Bad!" July 28, 2025 5.0 I've been using Lucidchart frequently over the past year, and it's become my go-to diagramming and collaboration tool—far better than other default options we had at work. It's incredibly intuitive, easy to use, and makes sharing with teammates seamless. I started using it on my own, but over time, more and more of my team members opted in as well because of how efficient it made our workflow. Beyond just my team, I’ve seen growing adoption across different departments. Recently, our company signed a corporate contract with Lucidchart, which will make collaboration even smoother. I highly recommend it to any team looking for a reliable, user-friendly platform for visual collaboration and process mapping. Pros Very user-friendly interface, even for non-designers for project design Easy to collaborate in real-time and share across teams Flexible templates and shape libraries save a ton of time Works well for both technical and non-technical diagrams Monthly cost is as little as a hamburger and a drink Cons Limited features on the free plan. But as mentioned, it's not expensive at all Sometimes the format changes when downloaded as in another design software format Switched from [Microsoft Visual Studio](https://www.capterra.com/p/80230/microsoft-visual-studio/)[Miro](https://www.capterra.com/p/128955/Miro/) Easier to use, clearer UI, a lot of templates to use, easier to share, and edit by other members Review Source Tiffany O. Customer Service Facilitator Entertainment Used the software for: Less than 6 months ### "Didn't know FlowCharts could be so easy! " July 28, 2025 5.0 Overall experience so far has been one of ease. The team is friendly, the site itself is well organized and has a lot of tools to help you learn and the charts i've been creating are so nice to look at!! So many tools to make them as detailed as you need. No complaints right now. Pros I was struggling to create a flow chart for my business. I didn't know where to start at all and upon finding LucidChart the templates made everything 10x easier. It's easy for me to keep track with everything I'm working on and the support I received from the team was great! They offered to set up a meeting to walk me through the service and everything. A great bang for your buck! Cons I currently don't have anything negative to say. I am a fresh user and for me so far it has been fun and easy to use and so well organized. Switched from [Canva](https://www.capterra.com/p/168956/Canva/) Lucid had more functionality for what I was looking for over Canva Review Source BK Blerta K. Language Instructor Education Management Used the software for: 1-2 years ### "Lucidchart Visualizing our complex grammar structures." March 26, 2026 4.0 It is in the best interests of our learning and teaching to exhibit the complex Scandinavian grammar graphically, as a Language Instructor. I employ it to plot linguistic ideas and develop interesting resources of study. An extremely strong diagramming tool, the limits placed on simple shapes by the paywall pricing structure can be annoyed by a non-profit making or small school. Pros The user friendliness in relation to the template library is superb and our instructors are able to quickly create beautiful sentence structure trees and vocabulary mind maps in our project design without knowing how to use graphics. Cons The higher price groups provide bad value to money to use certain education templates and tracing the changes and versions of the collaborative diagrams becomes extremely confusing and the customer support simply refers to the articles on forums. Review Source PP Prachi P. Senior Manager Management Consulting Used the software for: 2+ years ### "Good diagramming tool " February 22, 2026 5.0 Excellent for basic diagramming, and the integration with Confluence makes it very useful for creating comprehensive documentation. Pros Excellent for diagrams and workflow depiction. Very easy to use with several templates. Collaborative and integrates well with Confluence. Cons Sometimes large and complex diagrams can take time to load and update. It requires getting used to with a little practice. Review Source JH Jamie H. Executive Vice President at FEVO Information Technology and Services Used the software for: 1-2 years ### "Lucidchart for clear visual thinking" April 7, 2026 5.0 Pros It’s intuitive and makes it easy to create diagrams quickly. Collaboration works well, especially when multiple people need to contribute to the same visual. Cons Some advanced features require a bit of learning, and large diagrams can become harder to manage over time. Review Source VR Verified Reviewer Data Scientist Research Used the software for: 2+ years ### "Reliable and Easy to Use Visualizing System" August 5, 2025 4.0 My experience with Lucidchart has been great. It’s one of those tools that just works. I can jump in, sketch out a system or flowchart in minutes, and share it with my team without any friction. It’s become a go-to part of my workflow whenever I need to visually communicate an idea. Pros Lucidchart is incredibly easy to use. The drag-and-drop interface just makes sense. It’s fast, clean, and perfect for quickly visualizing complex systems without feeling overwhelming. I also like how smoothly it handles collaborative work. Cons Honestly, I haven’t run into anything frustrating yet. If I had to nitpick, maybe more advanced templates could be built-in by default, but it’s not a big deal since the existing tools cover most use cases. Review Source BY Brian Y. Visa Consulting Specialist Legal Services Used the software for: 2+ years ### "Visualizing visa workflows to legal consulting teams." December 7, 2025 5.0 Lucidchart has made it possible to map end-to-end visa cases. I take clients through step by step explanation, minimize confusion and my team manages the project status with reduced efforts. Pros I like the way Lucidchart enables me to draw process flow of visas in a fast manner. The templates in-built, linkable diagrams and the comment option ensure that the lawyers, clients and operational staff are always on track without having to write long and explanatory emails. Cons I do not like the clutter of the interface when working with complex diagrams. I occasionally choose the wrong choice and lose some steam as deadlines come closer. Review Source PS Pereira S. Informatics Engineer Information Technology and Services Used the software for: 2+ years ### "Cloud-based diagraming tool that is easy to use, has exceptional productivity and collaborative features and plentiful templates " February 10, 2025 5.0 Turning to LucidChart has helped us with all our diagramming needs. LucidChart's intuitive system enable us to create flow, wireframes and organizational charts. It integrates well with other tools that exist in our tech stack making it a great tool for sketching and sharing flowcharts, diagrams, professional charts, presentations and illustrations that simplifies team's brainstorming and project management Pros LucidChart stands out from other diagramming tools in the market. I love that it is cloud based hence allow us to create, edit and visualize diagrams from anywhere using any device that is connected to the internet. This platform support a wide range of diagrams and thus allow us to create technical and complex diagrams such as network diagrams , mind maps and process mapping which are suitable for planning, designing, visualizing and executing our complex projects. In addition to the incredible diagramming capabilities, LucidChart has also integrated with AI to allow us create complex systems and visualise databases, workflows, data flows and other elaborate processes in an easy to understand formats. LucidChart enable us to collaborate on realtime which enable us to work on projects collectively without any hitches or regardless of our locations. The numerous available templates has automated the repetitive process of process mapping and it allows us to quickly create diagrams that represents business structures and workflows accurately. Lastly LucidChart is big on privacy and security which ensures that our projects data is protected at all times Cons We haven't experienced any issues with LucidChart especially because it is very easy to use and there was no steep learning curve which has enabled us to maximise its use despite our different levels of tech proficiency. Additionally LucidChart keeps on updating and advancing its features which gives us access to new technologies every now and then Review Source Alexa R. Brand Growth Intern Computer Software Used the software for: Less than 6 months ### "Creativity & Analytics: Brought Together Seamlessly " July 29, 2025 5.0 I loved using Lucid and plan to continue using it for various aspects of my work. I would recommend this platform to anyone. It was the best platform to combine creative and analytical thinking into organized and structured templates that make my work easier to manage and present! I used it for focus groups and participants were able to add sticky notes to boards I created which made my data from this research more organized, qualitative focused, and interactive ensuring everyone in the focus group was able to participate equally. Pros I love how easy Lucid was to use! The learning curve was very easy due to the user friendly layout of the home page and document features! I also loved the various templates provided. This made it easy for me to set up documents! Cons I wish I could categorize my documents into folders to keep it more organized. This would make it easier and faster for me to access documents. Review Source FI Fiona I. Operation Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "I can plan visually and clearly on my task through it." April 24, 2025 5.0 It’s also helped us streamline team onboarding and better coordinate with vendors. Rather than trying to explain in long emails or on the phone, I can just share a visual and go from there cuts down on unnecessary back-and-forth and makes everyone’s life easier. Pros I really appreciate how simple it is to drag and drop elements and connect them to create process diagrams that our newest employees comprehend with an upward glance! It’s also highly useful for communicating trip itineraries or approval chains to partners with pictures. Cons With the amount of editable documents, the free version becomes limiting quickly. My less tech-savvy team members are also struggling a bit at first, but once they get it, they are good. Review Source Richard B. Managing Director Information Technology and Services Used the software for: 2+ years ### "Great charting app with extensive templates and integrations" September 29, 2025 4.0 We found it especially useful in software design - flowcharts mainly. We also used it to plan out our new office space. Pros Ease of use and wide availability of templates, covering everything from network design to software design to office layout. Good integration with other tools e.g. Jira. Cons We weren't actually using it enough to justify continue paying the subscription. Nothing was particularly wrong with the software. Review Source ER Eduardo R. Staff Product Manager Financial Services Used the software for: 6-12 months ### "Easy to create, good looking diagrams" June 19, 2025 5.0 Overall has been great. Recently joined a company that uses Lucidchart and it is a lot easier to find technical diagrams than in other places that did not use it. The fact that you can have several tabs is great for organizing. Pros Easy to onboard and create beautiful diagrams during work sessions (no need to fix everything later). Cons Sometimes can be hard to find what you need, especially if you have too many charts. Search function could be better by offering a preview of content inside charts Review Source SF Syed F. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Must have tool for visualize our thinking." February 13, 2025 5.0 Lucidchart is a helpful tool for complex process visualization. I used it to create a workflow for my team, and it helped us discover bottlenecks and work more effectively. It’s also been great to create presentations that easily get the ideas across. Pros I personally love using Lucidchart for flowcharts, diagrams, wireframes, etc; it's very intuitive. For example, I used it to create a customer journey map for a marketing campaign, and my team used the real-time collaboration feature to leave feedback as we went. Cons The free version is very limited, and some of the more advanced shapes and templates require a premium subscription. The interface can be crowded for bigger diagrams too. Review Source VR Verified Reviewer Chief of Staff Retail Used the software for: 6-12 months ### "Clear, Visual, and Surprisingly Flexible" May 30, 2025 4.0 It’s become a go-to whenever I need to sketch out a system or process. It helps me think through how things actually work, not just how they look on paper. It’s functional without being overly technical, and that makes it accessible to anyone I need to loop in. Pros It’s one of the easiest ways to map out complex ideas without making a mess. I’ve used it to build workflows, onboarding processes, and org charts, and it never feels clunky. Dragging and dropping pieces into place actually works the way you expect it to, and it’s quick to go from rough idea to something clean and shareable. Cons It can get a little finicky when multiple people are editing at once. You have to be intentional about layout and spacing or things can shift around unexpectedly. Also, some of the more useful templates and integrations are paywalled, which feels limiting if you’re trying to move quickly. Review Source MG Mike G. MTS Computer Hardware Used the software for: 1-2 years ### "Great software" August 7, 2025 5.0 Pros Essential for collaboration. I love lucid chart and it's a must have for any type of diagramming - it is super easy to use and cloud based so easy to share with others. Cons I feel like the plan could be cheaper. I also would like lucid chart to open source more of its core technology if possible, like a open source local editor. Review Source AV Amber V. Retail and Purchasing Specialist Maritime Used the software for: 1-2 years ### "Lucidchart for the win!" November 13, 2024 5.0 Fantastic! I cannot recommend enough. I was introduced to it through LEAN training and man oh man has it changed the way I do things. When processes get bogged down, I go to Lucidchart and map them out. This allows me to track wasted effort make small improvements with my team -- and the process map is its own road map! Pros Lucidchart is an incredibly valuable tool for productivity and efficiency -- without sacrificing the human element. We use process maps a TON in my org, and Lucidchart makes it so simple! Cons There's a small (and I mean really small) learning curve to figure out how everything is supposed to work, but it's pretty straight forward and their tutorials are great. Review Source IB Iordan B. Technical Program Manager Logistics and Supply Chain Used the software for: I used a free trial ### "5/5 Great product and options to create good looking visuals" June 10, 2025 5.0 Overall, great as power point or other tools out there could not generate half of what I wanted. I was able to create good looking charts for various docs I was working on and they all turned out great. Pros There was a tone of charts and visuals that I can use and integrate, found it amazing. The flexibility to put all in one sheet and rearrange was also great. Cons The search option didn't seem to work where I was looking for say a specific visual with text so I needed to look through the libraries or import my own. Review Source PS Peter S. Scientist Research Used the software for: 1-2 years ### "Lucidchart assisting with on the fly collaboration" June 18, 2025 5.0 very positive! it has helped with sharing knowledge to other team members giving time back for exploring new ideas relevant to engineering. Pros The level of communication and ability to collaborate is amazing. It has allowed for on the fly discussions and thinking for finding pitfalls Cons Sharing can be troublesome at times leading to slight delays during larger group meetings. Not the worst but something to keep in mind. Review Source AP Alice P. Coordinator Financial Services Used the software for: Less than 6 months ### "Great gateway options" June 9, 2025 5.0 Overall, it is a great app and have a lot of pre built templates that make my work lot more easier. Really love the gateway option available for choose. Pros I can drag and drop element and select what gateway I would like to use through the dropdown menu. It is very convenient. the tidy up function is great too Cons The tidy up function does not recognise elements in different swim lane and it ignore it while tidying up the chart. Review Source Bryan A. I’m not a company Information Technology and Services Used the software for: Less than 6 months ### "Great platform! Great Experience!" July 28, 2025 5.0 Great! Plane and simple. Great value. Great platform. Great experience. 10 out of 10. Would recommend. Pros Lucidchart is so easy to use. Having read absolutely NO instructions I jumped right in and was able to start making designs Cons I didn’t hear about it sooner. Honestly. I have no complaints! If I could change anything I think maybe more custom icons/symbols. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.