# Page 57 | Lucidchart Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 57 - Is Lucidchart the right Business Process Management solution for you? Explore 2246 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146136/Lucidchart/reviews

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Lucidchart

4.5 (2246)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 57 - Reviews of Lucidchart

## Showing most helpful reviews

Showing 1401-1425 of 2246 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jordan B.  
US Operations Manager & Director of Technology  
  
Used the software for: 6-12 months

### "Intuitive and Easy Flow Chart Software"

November 18, 2017

5.0

It helps me make a visual image of our processes.

Pros

I was introduced to it by one of my vendors when they were designing our process flows. I got my own license to do the exercise on all aspects of our company. It is easy to use. They have a lot of formatted templates to help you.

Cons

The free version only allows you to use to make 3 at once. But if that is the only problem, it is a great tool!

Review Source

KV

Karan V.  
  
  
Used the software for: 1-2 years

### "Simplifies complex problems"

October 28, 2018

5.0

Pros

Great tool to easily pictorially depict complicated problems into an algorithmic workflow or chart to show logical sequence of the problem at hand

Cons

Useful mostly only to engineering and technology savy users who have a strong background in mathematics and sciences

Review Source

Wayne V.  
Owner - Online Business Developer  
  
Used the software for: 6-12 months

### "Moving from Windows to Mac and need a Visio substitute. This is it!"

April 27, 2018

4.0

Pros

I was once a heavy Visio user then moved to Mac and panicked. Lucidchart got me through. It is web-based, so it is always up to date and it works great with Google Apps.

Cons

So now for the downside, formatting of shapes is irksome. If you want the bells and whistles and to work with your Visio documents you are going to have to spend your dollars and get at least the Pro version.

Review Source

Patrick S.  
Marketing Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Documentation made so much easier"

March 24, 2016

5.0

I'll admit I was skeptical the first time a colleague introduced me to LucidChart. What possible need could I have for something as simple as a diagraming/flowcharting app in this day and age? Turns out, a whole lot. The well thought through, super smooth interface has made documentation a joy (words I thought I'd never say) and has made me a LucidChart evangelist for my team.

Pros

So simple to use. Drag, drop, label, repeat.

Cons

It's missing a few items (like a stand alone line tool) that I'd love to have.

Review Source

JS

James S.  
Risk Director  
  
Used the software for: 1-2 years

### "Brilliant feature rich diagramming tool- great alternative to Visio!!!"

October 11, 2017

4.0

Great cloud based alternative to Visio- allowed me to pick up when I left off when out of the office

Pros

The interface prioritized commonly used shapes and chart types to allow you to quickly access the necessary shapes you need. Layouts automatically re-adjust themselves to your diagram which allows you to focus on your diagram rather than fitting it neatly on one page!

Cons

As I mainly use the free version there was a limit on the number of elements that could be included on one document- not really a con but as I wasnt in a postion to take out a paid plan for the business, it did limit me against using it for more complex diagrams

Review Source

EN

Ed N.  
  
Medical Devices  
Used the software for: 2+ years

### "Good tool, easier than Visio"

November 23, 2016

4.0

We've used a few different tools for flowcharts and mockups. The flowchart features are great and easy to use once you're accustomed to the way the site works. The mockup features aren't as good, but it's definitely usable.

Pros

Ease of use, online so it's accessible from anywhere

Cons

Sometimes the page gets out of whack and it's difficult to get it back.

Review Source

VR

Verified Reviewer  
Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "Business Process Model made easy"

December 29, 2018

4.0

Pros

As a developer it's necessary to make business process models for almost every project. With Lucidchart it's possible to share these files and work together without a hassle. It works very smooth and has an amazing user interface.

Cons

Not much to complain about, the price for a single user is very cheap. It just get a bit more expensive when you start adding users to your team.

Review Source

MH

Mike H.  
Director of Customer Success  
Computer Software  
Used the software for: 6-12 months

### "An intuitive tool for process mapping"

March 12, 2020

4.0

The experience with the product itself has been very smooth, it loads quickly, functions without any lag, and we've never experienced downtime.

Pros

Lucidchart is very intuitive and easy for non-technical users to get started with. There are numerous applications for a company like us.

Cons

The product is great. Customer Support is a little slower to respond than I would like and it's not the most cost-effective option out there, but the value is solid.

Review Source

JH

Julia H.  
Project Manager  
Consumer Services  
Used the software for: 1-2 years

### "Great Diagramming and Workflow Mapping Tool"

October 5, 2022

5.0

Pros

Lucidchart makes it easy to map out processes and share the documents with others. It is easy to create workflow processes, organizational charts and diagrams through the interface and they can be easily shared to others.

Cons

In the free version, you are limited to about 3 charts, which is really easy to use up. Otherwise, no complaints.

Review Source

KN

Kandi N.  
Manager  
Veterinary  
Used the software for: 6-12 months

### "Great for making charts!"

November 11, 2023

5.0

Very happy with this program, the final products look very professional-I'm proud of them.

Pros

I found it easy to work with. I created workflow charts demonstrating room to room flow in our hospital and organizational chart of who oversees who.

Cons

It took me a bit to figure out how to get it to do what I wanted - maybe a how to video would have been helpful.

Review Source

BD

Beatriz D.  
Product Manager  
Computer & Network Security  
Used the software for: 6-12 months

### "Lucidchart + Confluence!"

November 15, 2018

4.0

I've also used Lucidchart with Google Drive -- Also very great!

Pros

\* Easily share diagrams, charts, workflows in JIRA \* AWS and other icons already part of the asset toolbox \* Templates are easy to follow \* Can have multiple diagrams in a single document

Cons

\* It does take some getting used to \* You can not easily edit charts unless you're in Confluence \* Others have to copy then overwrite or create another version of your diagram

Review Source

JD

Juan D.  
Operations Coordinator  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Review Lucidchart"

March 15, 2022

5.0

Pros

It has helped me with all my engineer processes, also it is pretty easy to use for what I need

Cons

All the features that it has can make it no so flexible to use, so if I want something different I can't find where to do it

Review Source

AC

Adrienne C.  
Salesforce Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Lucid Chart: A Review"

November 23, 2016

4.0

My experience with lucid chart has been great, not only does it help me with all my work diagrams (including BPMN, ERD and ORM) but it helps me sneak in some of my university assignments too where the uni provided software falls short, and when you own a MAC that doesn't allow their recommended visio, then it's super handy :)

Pros

The ability for all different kinds of models, even our setting plans

Cons

I find sometimes, some different types of models I'm required to do are missing as presets, butI make them up using other shapes

Review Source

FF

Felipe F.  
Curator  
Education Management  
Used the software for: 1-2 years

### "Growing functions and professional"

May 17, 2019

4.0

Good seen by other companies and helps to integrate and validate internal processes.

Pros

It's really professional, has a lot of types of charts, good costumer support and tutorials.

Cons

It's a little bit difficult to understand the interface and lines/vectors logic to connect objects. Sometimes you get lost when place a line and it has a strange behavior.

Alternatives considered

[Gliffy](https://www.capterra.com/p/145714/Gliffy/)

Reason for choosing Lucidchart

It's more professional and has integration with Microsoft, for example.

Review Source

NS

Nitheesh S.  
Senior Engineer  
Financial Services  
Used the software for: 1-2 years

### "Great for Sketches"

February 21, 2023

3.0

Easy to create architectural diagrams and wireframes and share with team

Pros

Used Lucidchart to create architectural diagrams for AWS solutions. Inbuilt png images of various aws services makes it easy to drag and drop and create the design.Excellent integration with G-Suit which makes it possible to sketch designs while on Google Meet call

Cons

Need time to get used with the product. But easier to learn that other tools like figma. Not all symbols or icons are available

Review Source

VR

Verified Reviewer  
Clinical Research Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Lucidchart helps showcase complex information in simple and concise ways"

March 30, 2019

3.0

Pros

\- Clean look and feel - Many options to present graphs and charts with complex details in a clean and organized way - Provides a simple free trial that allows users to access more features and options

Cons

\- Lucidchart has limited options for users not using a free trial / paying - Lucidchart is glitchy for non paying customers - Lucidchart is rigid in terms of charges applied to users who use free trials, without knowledge that their trial is free

Review Source

JB

Joe B.  
Customer Care Representative  
Information Services  
Used the software for: 1-2 years

### "Flow charts for every occasion"

April 8, 2019

5.0

Lucidchart fills the need for visual documentation / flow charts used internally and externally. It's intuitive, powerful, and clean. No complaints whatsoever.

Pros

Lucidchart strikes a great balance for a functional and beautiful GUI, like an old Office suite with rounded edges. I use it to create flow charts for customer-facing documentation where some visual help is required, and this does the job. I especially love how exporting automatically crops out the empty space with a reasonable margin.

Cons

Occasionally there will be an arrow or connecting line that refuses to snap in place how I want, but I chalk this up to my own inexperience.

Review Source

FC T.  
Product Lead: Fulfillment  
Retail  
Used the software for: 6-12 months

### "Very capable diagramming package"

November 2, 2018

4.0

Pros

I definitely like the integration into Confluence a lot, it makes maintaining and setting wiki's very simple. The software is very straightforward and it is very easy to collaborate with people due to it's cloud based nature.

Cons

It's user interface does lag behind some desktop based system in terms of useability. I also found that the library of icons could be expanded.

Review Source

SI

Shane I.  
Sr. QA Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Lucidchart Review by Shane"

April 4, 2020

4.0

I would still work onmy flowcharts using lucidchart and i definitely recommend others to use it.

Pros

I love that its very easy to use specially when i needed a quick flowchart for my work.

Cons

Nothing really is not good about it as ive been using lucidchart for every process workflow that i do and its really a good tool.

Review Source

MP

Marissa P.  
Project Manager  
Events Services  
Used the software for: 1-2 years

### "Team Communication Chart"

May 22, 2019

3.0

Pros

I used Lucidchart to map out the escalation plan in case my internal team has a network issue or question. I create a new Lucidchart before every event, which is three times a year.

Cons

Sometimes the program lags a little bit and can take time to make the chart exactly what you want it to be.

Review Source

John S.  
Salesforce Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "Great tool for creating mockups and mapping out workflows"

November 24, 2016

5.0

I do a lot of business process mapping and drawing workflows with lucidchart is incredibly quick and easy. Additionally, mockups can quickly be created within minutes and sent out to our development team.

Pros

Easy to use Intuitive

Cons

Greater variety of mockup widgets

Review Source

SB

Sandra B.  
Communications Director  
  
Used the software for: 2+ years

### "Very efficient way to create diagrams & charts; created a beautiful org chart with photos"

April 9, 2018

5.0

Pros

Ease of use Simple to edit existing diagrams Lots of popular templates Easily share and collaborate with colleagues Easier than Visio; can import & export

Cons

Can't think of anything I don't like. It's a great tool & I love that it's online so it's accessible from anywhere at anytime.

Review Source

MD

Marjorie D.  
Project management intern  
Education Management  
Used the software for: 6-12 months

### "Great usability "

May 23, 2020

5.0

Lucidchart is great. I use to create maps, flowcharts, and others. I can share with anyone working with me, and if we need to work on the same project at the same time, we can see live changes.

Pros

Lucid chart has several templates that help me to do my job as a project manager. It is self explanatory, and, I always find the answers for my questions with its articles.

Cons

I wish it could have a dashboard where I could add different tools in one place.

Review Source

AA

Aastha A.  
Manager  
Consumer Services  
Used the software for: I used a free trial

### "Very easy to use - a life saver for beginners"

November 30, 2022

5.0

Very positive

Pros

It was one of the first tools I used when I was starting with product management and user journey optimization and I loved the tool so much that I loved flow diagram curation and wireframing. It is very easy to use, and the templates are helpful and highly highly recommended for both beginners and experts!

Cons

Nothing as such explored only the core features of the products and loved them so far.

Review Source

VR

Verified Reviewer  
Software Engineer/Product Manager  
Computer Software  
Used the software for: 6-12 months

### "LucidChart is one of my absolute favorite products to use!"

July 10, 2018

5.0

Much faster engineering times of database updates.

Pros

I love so much about it that it is hard to pick one thing. I mostly use Lucidchart for ERD's and love the fact you can have the SQL script generated off the ERD that you create. It makes life a whole lot easier.

Cons

I wish that you could have the SQL script create the foreign key constraints on the newly created tables & columns.

Review Source

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