--- title: "Lucidchart Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lucidchart Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more." source_url: "https://www.capterra.com/p/146136/Lucidchart/" page_type: "product" language: "en" --- # Lucidchart Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lucidchart ## What is Lucidchart? Build your own business process modeling notation (BPMN) diagrams in Lucidchart. With just a few clicks, access all the shapes you need to create a polished and professional business process map, including tasks, transactions, conversions, call activities, data storage, and more. The intuitive Lucidchart interface lets you drag and drop shapes onto your canvas, so you'll be on your way to process management in no time. ## What is Lucidchart used for? [Flowchart](https://www.capterra.com/flowchart-software/)[Diagram](https://www.capterra.com/diagram-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Recognitions Shortlist Overall rating Based on 2,267 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Versatile flowchart creation tools Simultaneous remote collaboration Limited customization flexibility Challenging connector management Starting price $9 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Business Process Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Lucidchart alternatives Highest Rated [4.7 (565)](https://www.capterra.com/p/144020/Aha/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,118)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,557)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (3,041)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146136/Lucidchart/alternatives/) ## FAQs about Lucidchart Overview ### What problems does Lucidchart solve? Lucidchart helps teams eliminate confusing processes, scattered documentation, and slow feedback loops by turning workflows, org structures, system maps, and wireframes into clear shared visuals. Product managers, marketers, engineers, UX teams, operations leaders, and remote cross-functional teams use it to align stakeholders, onboard faster, spot bottlenecks, and present complex ideas clearly. Answer based on 1026 reviews Overview ### Which roles and teams benefit most from Lucidchart? Lucidchart is most used by software engineers, developers, architects, and product teams that map systems, workflows, and technical designs. Project managers, business analysts, and consultants use it to document processes and align stakeholders, while executives, operations leaders, educators, and students rely on clear visuals for planning, communication, and learning. Answer based on 2088 reviews Overview ### What company size and industries is Lucidchart built for? Lucidchart is used across technical, operational, and business teams, with 55% of reviewers from small businesses and 27% from enterprises. It serves Information Technology and Services most often at 16%, followed closely by Computer Software at 15%, with additional use in Marketing and Advertising at 5%. Answer based on 2261 reviews Features and Usability ### What are the key features of Lucidchart? Lucidchart includes core diagramming features like diagrams, flowcharts, org charts, and mind maps, plus drag-and-drop editing and customizable templates. Differentiating features include real-time collaboration with commenting, web-based access, data import/export, and integrations for sharing or embedding diagrams in tools like Google Workspace, Microsoft Office, and Confluence. Answer based on 877 reviews Pricing ### How much does it cost and what fees or limitations are included? Lucidchart starts at $9/month for the Individual plan, while Team costs 10/user/month with a 3-user minimum. A free version and free trial are available, but reviewers say the free tier is restrictive, commonly citing limits like only three editable documents, fewer templates, and object caps before upgrading. Answer based on 511 reviews Integrations ### Which third-party tools and platforms does Lucidchart integrate with? Lucidchart integrates with Google Drive, Google Docs, Confluence, Jira, Slack, Microsoft PowerPoint, Microsoft Excel, and Microsoft Word. It supports over 50 integrations overall, spanning Google Workspace collaboration, Atlassian documentation and project tools, Microsoft Office apps, and additional platforms such as Dropbox, Box, Asana, GitHub, and Figma. Answer based on 507 reviews Getting Started and Support ### How easy is it to onboard and train a team on Lucidchart? Lucidchart is quick for most teams to onboard, especially end users, students, and nontechnical staff who can start building diagrams with little formal training. Admins, advanced users, and people new to diagramming may need more time for setup and advanced features. Training includes in-person sessions, live online sessions, webinars, videos, and documentation. Answer based on 224 reviews Getting Started and Support ### What customer support options does Lucidchart offer, and how do users rate the experience? Lucidchart offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, professional, and quick to respond, especially for setup and account questions. Still, some report slower replies for urgent issues, difficulty explaining complex problems, and uneven experiences with community or billing support. Answer based on 180 reviews Security ### How does Lucidchart handle data security and access control? Lucidchart uses SSL and AES-256-bit encryption, hourly backups, password protection for diagrams, admin-set password policies, and sharing controls with edit permissions and managed access. Reviewers also mention domain collaboration controls and revision history. Some note permissioning can be clunky or manual, especially with federated logins, Team Folders, and SSO or MFA. Answer based on 33 reviews ## Who uses Lucidchart? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Versatile flowchart creation tools 95% positive reviews out of 342 Most reviewers describe flowcharts as easy to build, customize, and share using intuitive templates and drag-and-drop features. Anonymous User Data Scientist, 11 - 50 employees. "I can jump in, sketch out a system or flowchart in minutes, and share it with my team without any friction." Limited customization flexibility 46% negative reviews out of 173 Some users report customization options are restrictive, with difficulties in formatting, icon selection, and workspace navigation. Brian B. Software developer, 5,001 - 10,000 employees. "some features and options are hidden in menus or completely unavailable" Simultaneous remote collaboration 97% positive reviews out of 209 Most users report collaboration features support real-time teamwork, idea sharing, and efficient communication regardless of location. Pereira S. Informatics Engineer, 51 - 200 employees. "LucidChart enable us to collaborate on realtime which enable us to work on projects collectively without any hitches or regardless of our locations." Challenging connector management 59% negative reviews out of 105 Some reviewers indicate lines and arrows are difficult to align, often requiring manual adjustments for precise placement. Liam H. HR Onboarding Advisor, 201 - 500 employees. "Sometimes I feel it can be a little bit fiddley to use the product like when inserting lines, I'd need to zoom in to get them where I wanted them" Real-time teamwork and alignment 97% positive reviews out of 157 Most reviewers find team collaboration enables seamless real-time editing, feedback, and process visualization for distributed groups. Faz Y. EMEA Product Manager, 1,001 - 5,000 employees. "We replaced diagrams.co with Lucid chart because of it's greater range of features and team collab was superior." Lag with complex diagrams 79% negative reviews out of 105 Most users report performance and speed issues, especially with large diagrams or slower internet, causing workflow delays. Anonymous User PhD researcher, 51 - 200 employees. "Also, i have noticed that the performance can slow down with larger or more complex diagrams, which can be a bit frustrating and impact productivity." ## Features AI summary Based on 1,871 Business Process Management reviews Capterra data shows that buyers of flowchart software rank the following features as their top priorities: - **Diagramming** (**51%** of reviewers rated this feature as critical) - **Drag & Drop** (**40%**) - **Process Modeling & Designing** (**42%**) Lucidchart supports all three features that reviewers rate most highly: **Diagramming**, **Drag & Drop**, and **Process Modeling & Designing**. Together, these capabilities help businesses map workflows clearly, build diagrams faster, and design repeatable processes more accurately, allowing teams to improve communication and make decisions with more confidence. Diagramming 4.8 (371) 66.58% of 371 reviewers that rated this feature as important or highly important Lucidchart offers a wide range of diagram types and templates, making it simple to visualize complex ideas and workflows. Reviewers appreciate the intuitive interface, extensive shape library, and how easily they can create, customize, and share professional diagrams. Drag & Drop 4.7 (503) 65.41% of 503 reviewers that rated this feature as important or highly important It gives you a streamlined way to build diagrams by easily dragging shapes, images, and connectors onto the canvas. Reviewers indicate this saves time, boosts productivity, and makes diagram creation accessible for all skill levels, with smooth, intuitive performance. Process Modeling & Designing 4.6 (345) 61.16% of 345 reviewers that rated this feature as important or highly important With this capability, you can efficiently map, design, and optimize business processes using pre-built shapes and templates. Users think the interface is easy to use, and they value the collaborative tools and clear visualizations for both simple and complex workflows. Graphical Workflow Editor 4.6 (241) 65.15% of 241 reviewers that rated this feature as important or highly important Create, design and modify the flow and processes of tasks in a project Collaboration Tools 4.5 (492) 63.01% of 492 reviewers that rated this feature as important or highly important You can collaborate in real time with teammates, see live changes, and share diagrams easily. Reviewers appreciate integrations with MS Teams, Google Docs, and Slack, and value commenting, version control, and simultaneous editing for productive teamwork. Data Import/Export 4.4 (370) 58.11% of 370 reviewers that rated this feature as important or highly important Lucidchart helps you import data from sources like Excel, Google Sheets, and Visio, and export diagrams to formats such as PDF, PNG, and CSV. Reviewers appreciate the versatility, ease of sharing, and integration with other platforms for efficient workflow. Lucidchart 72 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto Update: Automatic update of information / software - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: You can collaborate in real time with teammates, see live changes, and share diagrams easily. Reviewers appreciate integrations with MS Teams, Google Docs, and Slack, and value commenting, version control, and simultaneous editing for productive teamwork. - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Component Library: Database of components and materials used in design templates - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Lucidchart helps you import data from sources like Excel, Google Sheets, and Visio, and export diagrams to formats such as PDF, PNG, and CSV. Reviewers appreciate the versatility, ease of sharing, and integration with other platforms for efficient workflow. - Data Linking: Collating information from different sources in order to create a more valuable and helpful data set. - Data Visualization: Graphical representation of data - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Design Templates: Create designs using pre-built templates or customize them with flowcharts, mindmaps, wireframes, network diagrams and org charts - Desktop Interface: A way of interacting with a desktop computer using items such as windows, icons, and menus - Diagramming: Lucidchart offers a wide range of diagram types and templates, making it simple to visualize complex ideas and workflows. Reviewers appreciate the intuitive interface, extensive shape library, and how easily they can create, customize, and share professional diagrams. - Document Embedding: Embed diagrams directly into documents - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: It gives you a streamlined way to build diagrams by easily dragging shapes, images, and connectors onto the canvas. Reviewers indicate this saves time, boosts productivity, and makes diagram creation accessible for all skill levels, with smooth, intuitive performance. - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Employee Photos: Store photos of employees - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Flowchart: Diagram that represents an algorithm, workflow, or process - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Freehand Sketch: The ability to manual sketch/create a diagram - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Image Library: Store and manage images - Interactive Elements: Various components within a system including buttons, clickable icons, hover effects, and more - Mind Maps: Diagram used to organize information in a hierarchical way to show relationships - Mobile Interface: A way of interacting with a mobile application using items such as windows, icons, and menus - Mockup Creation: Tools to create a static representation of a product or project, showing users and stakeholders how it may look and be used. - Multi-Language: Manage and support multiple languages - Network Diagram: Diagram that depicts connections among nodes in a network - Org Chart Creation: Create and design org charts that include an organization's structure information, contact information, illustrations, and more - Organizational Charting: Diagram that shows the structure of an organization and the relationships between parts - Presentation Tools: Share and present designs - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: With this capability, you can efficiently map, design, and optimize business processes using pre-built shapes and templates. Users think the interface is easy to use, and they value the collaborative tools and clear visualizations for both simple and complex workflows. - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Workflow: Create, manage, or update project workflows. - Publishing/Sharing: Share pre-configured sets of data organized and presented in a specific manner with the organization - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Screen Capture: Save a screenshot of your desktop as an image - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - UI Prototyping: A functional sample, model, or release of a user interface built to test a concept or process. - Version Control: Track revisions and updates made to files and navigate between different versions - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Wiki: An informational database that allows users to add, delete, or revise content - Wireframe Creation: Create static wireframes representing basic skeletal structure of applications and websites to give an overview of design. - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (2,172) 4.4 Based on 2,172 reviews ## Pricing Value for money 4.4 (1575) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/146136/Lucidchart/pricing/) Individual $9.00 Flat Rate,Per Month It includes: - 1 GB Storage - Basic Collaboration - Basic Integrations - Security - 1000+ Professional Templates - Premium templates - Premium Visual Activities - Unlimited Objects Limit - Asana Integration Team $10.00 Per User,Per Month It includes: - Advanced Collaboration - Security - Advanced Integrations - Basic Easy Admin Controls - Minimum 3 Users - JIRA Integration Enterprise Contact Vendor for Pricing It includes: - Link Expiration - Data Refresh Daily - Zapier integration - Overlay - Advanced Data and Automation - Advanced Integrations - Basic Easy Admin Controls - Security - SSO Value for money 4.4 (1,575) 4.4 Based on 1,575 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (1386) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (1,386) 4.3 Based on 1,386 reviews ## User reviews Overall rating 4.5 Based on 2,267 reviews Filter by rating 5(1396) 4(751) 3(95) 2(12) 1(13) Mentioned topic Sorted by most recent SO silvio O. dipendente Utilities ### "semplice, intuitivo e molto utile per organizzare le idee" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 30, 2026 Nel complesso la mia esperienza con Lucidchart è positiva. Lo trovo particolarmente utile quando devo mettere ordine nelle idee, rappresentare un processo o creare uno schema in modo più chiaro rispetto a un semplice documento di testo. Mi piace il fatto che il risultato sia ordinato e facilmente modificabile, senza dover ricominciare da zero ogni volta. Dopo aver preso un po’ di confidenza con gli strumenti principali, diventa abbastanza veloce da usare. Nel complesso è un software che utilizzo volentieri quando ho bisogno di rappresentare informazioni in modo visivo. Pros La cosa che mi piace di più di Lucidchart è la facilità d’uso. L’interfaccia è abbastanza intuitiva e permette di creare diagrammi, schemi e mappe in poco tempo, anche senza essere particolarmente esperti. Trovo molto comoda anche la possibilità di partire da modelli già pronti e di personalizzarli in base alle proprie esigenze. Utile anche per lavorare e condividere i progetti con altre persone Cons La versione gratuita ha alcune limitazioni. Inoltre, alcune opzioni meno utilizzate non sono sempre immediate da trovare e all’inizio può essere necessario fare un po’ di pratica Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Richard S. Remote Document Control Agent Machinery ### "Great program with a pricing model that doesn't work for me." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 September 28, 2026 As I said before, I have used nearly every app of this type one could possible find, including open-source, proprietary programs that are purchased outright, and subscription-based apps with a monthly pricing model, and although it is a high-quality program with many great features, there are just too many competitors that are a better choice. Also, its monthly price ticket is just a deal breaker for me. Pros I really use mind-mapping/diagramming software a lot, and I've tried nearly every one available on Windows, so I have high standards for these programs. Lucidchart stands out among competitors because of the plethora of features available. It allows you to import just about any type of media one might need to incorporate, it has any kind of template one could think to use, and just about everything is customizable. Cons My least favorite thing about Lucidchart is the monthly subscription-based pricing model. This is the kind of software I like to own outright, and paying a monthly fee is somewhat burdensome. There are enough monthly subscriptions in my life as it is, I don't need another one. Switched from [Mindomo](https://www.capterra.com/p/80206/Mindomo/) I wanted to find a program with more practical features than Minomo, so I tried the free version of Lucidchart. I was pleased with it for a while, but wanted premium features without paying a premium monthly price. I've since switched to MindManager. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Angelo. M. Founder Food & Beverages ### "The King of Identifying Bottlenecks Automatically via Process Mapping and Visualizations with Flowcharts and Mind Maps." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2026 Pros Lucidchart is what I turn to when I am looking to create decision-making charts. I like that it offers a wide array of diagramming templates which ease the entire process involved when creating flowcharts and mind maps. Cons I have used Lucidchart for nearly five years now and the only issue that I encounter when using my iPhone is how I am forced to switch apps when looking to use whiteboards which are available in a separate L.Spark iOS program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Giovanni S. Freelancer Internet ### "Il re delle mappe concettuali e dei diagrammi, essenziale ma con una versione gratuita un po' avara" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 21, 2026 Per buttare giù schemi rapidi, diagrammi di processo per un tirocinio o mappe veloci, è uno strumento eccezionale, fluido e visivamente molto professionale. Tuttavia, se ti serve una lavagna infinita per progetti giganteschi senza limitazioni, il blocco degli oggetti della versione free può risultare frustrante, spingendo a cercare alternative totalmente gratuite (come Draw.io) o lavagne virtuali più permissive (come Miro). Pros Se hai una memoria visiva e per studiare hai bisogno di schematizzare tutto, Lucidchart è una manna dal cielo. È perfetto per creare mappe concettuali per i ripassi universitari o per tracciare i diagrammi di flusso di un progetto complesso (come la logica dietro ai Blueprint di un prototipo su Unreal Engine). L'interfaccia "drag & drop" è imbattibile: trascini i blocchi, tiri le frecce e il software le allinea e le curva automaticamente, mantenendo il foglio ordinatissimo. Inoltre, puoi lavorarci in contemporanea con i tuoi compagni di corso, esattamente come faresti su Google Docs. Cons Il limite più grande è il muro contro cui sbatti con il piano gratuito. Ti permette di mantenere attivi solo pochi documenti e, peggio ancora, ha un limite massimo di "oggetti" (forme e frecce) che puoi inserire in una singola tela. Se stai cercando di fare un'enorme mappa riassuntiva di un intero programma d'esame, è matematico che il software ti bloccherà a metà lavoro chiedendoti di passare all'abbonamento a pagamento. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sandra A. Customer Service Representative Security and Investigations ### "Flowcharts that actually break down our security protocols." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 12, 2026 I honestly thought this would be another tool gathering dust after the free trial. I was wrong. I use it twice a week now to walk clients through our GPS tracking workflows and response procedures. Just being able to share a link instead of wrestling with PDF attachments makes my job way easier. It’s definitely worth the cost for a small team like ours. Pros Last Tuesday I mapped out our whole incident escalation process for a new client onboarding. It only took twenty minutes, which beats the usual back-and-forth email mess. I expected the diagram software to be clunky like everything else we've tried, but the connector lines actually stay attached when you move the boxes around. Cons The template library has maybe two things relevant to security work, so I ended up building my own from scratch. It’d be nice if they added some industry-specific options. The mobile app is pretty limited, too, especially when I’m on the road and need to pull up a chart during a client call. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Susan P. director Accounting ### "Easy to Use and Great for Visualising Ideas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2026 My overall experience with Lucidchart has been positive. It is easy to learn, works well for creating clear diagrams and flowcharts, and has a good range of templates and tools. It has made it easier to organise ideas and present information clearly. Pros I liked Lucidchart because it is easy to use and makes creating diagrams, flowcharts, and process maps simple. The templates are helpful, and it is easy to organise ideas and share diagrams with others. Cons The main thing I liked least about Lucidchart is that some of the more useful features are only available on the paid plans. It can also take a little time to get used to when creating more detailed diagrams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Global Marketing Manager Civil Engineering ### "Great For Diagrams and Flowcharts, Just Be Prepared To Pay To Make The Most Of It" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 18, 2026 When I've used it I've achieved really good results. If you have large requirements for diagrams and workflow processes it can be really beneficial to illustrate ideas or reports. Just be prepared to spend a significant amount of money on it if you want to maximise its capabilities. Pros The drag and drop function is really good for flowcharts and diagrams- great for reporting and building out visualisations of ideas. Very Intuitive to use and easy to collaborate with team members on. In real time as well as separately. The template library is also super easy to use. Cons The free tier is limited so you very quickly have to start spending money to take advantage of its full capabilities. There can be a degree of feature lag when it comes to larger diagrams etc too Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Rashad G. Team Lead Oil & Energy ### "Great for organizing ideas visually" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 10, 2026 I have mainly used Lucidchart for mind mapping, flowcharts, visualizing workflows, and creating decision-making charts. It has worked well for organizing information and presenting relationships between ideas or process steps in a clear visual format. Overall, it is simple to pick up and useful when a visual representation works better than text. Pros Lucidchart is easy to use for mind maps, flowcharts, visual workflows, and decision-making diagrams. Moving and connecting elements is straightforward, which makes it quick to organize ideas and turn them into clear visuals. Cons As diagrams become more complex, keeping connectors and layouts clean can require some manual adjustment. It can take a bit of extra effort to keep larger charts visually organized. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Tim K. Founder Human Resources ### "It’s a solid diagramming tool for our HR workflows." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 6, 2026 Does what we need for visualizing HR processes and org structures. Not cheap, but it beats wrestling with PowerPoint or paying someone to diagram everything manually. I wish there was a better pricing tier for companies our size, we're stuck overpaying for features we'll never touch. Still, it gets the job done without a learning curve. Pros We use Lucidchart mostly for mapping out our onboarding processes and org charts. The drag-and-drop interface works well enough that I don't really have to bug anyone for help, which saves me a ton of time. Templates gave us a decent starting point for process flows, though we ended up customizing most of them anyway. Sharing links with clients during consulting engagements is pretty straightforward, too, there's no forcing them to create an account just to view the diagrams. Cons The pricing is honestly pretty steep for a small shop like ours. We’re just five people and don’t need half the features in the paid tier, but the free version is way too limited. The mobile app feels really clunky when I’m trying to make quick edits on the go. Sometimes shapes don't align right and I end up wasting time nudging things pixel by pixel. Frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Garry B. Area Manager- Senior Manager People Process and Preformance Retail ### "Best Process & Mapping Tool on the Market for the Price " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 4, 2026 My overall experience has been nothing but professional. Any issue has been dealt with in real time. Updates and new versions are rolled out at opportune times meaning that you never have down time when needing to use the software. All in a very good professional offering from Lucid chart. Pros Lucid Chart has become one of the most valuable tools in my quiver. For the almost negligible cost attached to the the software, it is a must have for any Process Manager and operations team. From process mapping, process optimising and training Lucid chart far outshines any other product in my opinion, simply because of its ease of use and ability to share completed maps and processes with your team. It is an ideal tool for you to be able to scale your business. Cons I have yet to find any particular cons attributable to Lucid Chart. It is a tool I relish using as it feeds and encourages your imagination. The template library and templates themselves motivate you to make a simple process as optimal as possible. It is a must have for any fast growing business that Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/146136/Lucidchart/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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