# Lucidchart Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Lucidchart Software - reviews, pricing plans, popular comparisons to other Flowchart products and more.

Source: https://www.capterra.com/p/146136/Lucidchart

---

# 

 Lucidchart Software Review 2026: Features, Integrations, Pros & Cons

Last updated on April 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Lucidchart

## What is Lucidchart?

Our online diagramming application makes it easy to create and share professional diagrams. From system design, to brainstorming, to project management, we support all of your communication and collaboration needs. Thats why millions of users choose Lucidchart.

## What is Lucidchart used for?

[Flowchart](https://www.capterra.com/flowchart-software/)[Diagram](https://www.capterra.com/diagram-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)

Recognitions

Shortlist

Overall rating

Based on 2,254 user reviews

Reviews sentiment

Positive

95%

Neutral

4%

Negative

1%

Pros & cons

Efficient real-time collaborative workspace

Comprehensive real-time teamwork platform

Limited customization and icon selection

Challenging connector manipulation

Starting price

$9

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Business Process Management / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Lucidchart alternatives

Highest Rated

[4.7 (561)](https://www.capterra.com/p/144020/Aha/reviews/)

Starting price

$59.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (2,229)](https://www.capterra.com/p/146652/Airtable/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (6,037)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/146136/Lucidchart/alternatives/)

## FAQs about Lucidchart

Overview

### What problems does Lucidchart solve?

Lucidchart solves confusion around complex processes, scattered whiteboard sketches, and slow diagram creation by turning workflows, org charts, wireframes, and project visuals into clear, editable documents. Product managers, UX teams, operations staff, analysts, researchers, and cross-functional remote teams use it to align stakeholders, speed reviews, and track project status.

Answer based on 1023 reviews

Overview

### Which roles and teams benefit most from Lucidchart?

Lucidchart benefits software engineers, developers, architects, and business analysts who map systems, document processes, and visualize technical workflows. Project and product managers use it to align teams on plans and dependencies, while executives, consultants, educators, and students rely on clear diagrams for strategy, communication, teaching, and presentations.

Answer based on 2081 reviews

Overview

### What company size and industries is Lucidchart built for?

Lucidchart is built mainly for small businesses, which make up 55% of reviewers, and for Information Technology and Services teams at 16%. It serves engineering, project management, product and UX, IT, operations, HR, finance, executive, sales, and marketing roles, with additional adoption in Computer Software at 15% and enterprises at 27%.

Answer based on 2254 reviews

Features and Usability

### What are the key features of Lucidchart?

Lucidchart includes core diagramming features like flowcharts, org charts, network diagrams, and wireframes, plus customizable templates and drag-and-drop editing. Differentiating features include real-time collaboration with comments, browser-based web access, and export and sharing options for PDFs, images, Visio files, and embedded documents.

Answer based on 874 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Lucidchart starts at $9/month for the Individual plan, while the Team plan costs 10/user/month with a three-user minimum. A free version and free trial are available, but reviewers say the free tier is restrictive, citing limits on editable documents, shapes, storage, templates, and revision history.

Answer based on 510 reviews

Integrations

### Which third-party tools and platforms does Lucidchart integrate with?

Lucidchart integrates with Visio, Google Drive, Confluence, Jira, Slack, Microsoft PowerPoint, Google Docs, and draw.io. It also supports over 50 integrations across document management, collaboration, and cloud platforms, with official catalog listings that include Box, Dropbox Business, Asana, GitHub, and Google Workspace.

Answer based on 506 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Lucidchart?

Lucidchart is generally quick to onboard for most team members, especially nontechnical users who can start with drag-and-drop tools and templates. Training is available through in-person sessions, live online sessions, webinars, videos, and documentation. Reviewers say basic use comes fast, while advanced features, admins, and first-time diagrammers need more guided practice.

Answer based on 223 reviews

Getting Started and Support

### What customer support options does Lucidchart offer, and how do users rate the experience?

Lucidchart offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support staff as responsive, helpful, and available when questions arise, with solid documentation. Some reviewers, however, mention needing to explain issues in detail, occasional difficulty getting help, and requests for clearer videos and onboarding guidance.

Answer based on 180 reviews

## Who uses Lucidchart?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 114 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 114 reviews

IT & Software Development

25%

IT & Software Development

25%

Engineering

18%

Administrative

11%

Program & Project Management

9%

Others

36%

Top industries

Based on 114 reviews

Information Technology and Services

33%

Computer Software

29%

Financial Services

22%

Banking

9%

Other

7%

## Pros and Cons

Efficient real-time collaborative workspace

97% positive reviews out of 204

Most reviewers describe collaboration as smooth, allowing simultaneous editing, instant feedback, and productive remote teamwork.

Joseph M

Senior Engineer, 51 - 200 employees.

"It has been a game-changer for me to be able to collaborate in real-time with clients and coworkers, even when we are separated by distance."

Limited customization and icon selection

46% negative reviews out of 173

Some users comment customization options are restrictive, with difficulties in icon selection, formatting, and element placement.

Jaison B

Consultant, 10,001+ employees.

"First, the grouping/upgrouping functionality is not intuitive to me and I had trouble navigating its functionality."

Comprehensive real-time teamwork platform

97% positive reviews out of 154

Most reviewers find team collaboration highly effective, enabling seamless real-time feedback, shared visual planning, and easy onboarding.

Xavier T

Founder, 1 employee.

"By providing a common visual language, Lucidchart makes it easier for team members to understand each other's ideas and work together towards a common goal."

Challenging connector manipulation

59% negative reviews out of 104

Some reviewers find lines and arrows difficult to position, often requiring tedious manual adjustments for precise connections.

Liam H

HR Onboarding Advisor, 201 - 500 employees.

"Sometimes I feel it can be a little bit fiddley to use the product like when inserting lines, I'd need to zoom in to get them where I wanted them"

Visual project organization tool

95% positive reviews out of 127

Most reviewers indicate project management is simplified through templates, visual tracking, and clear team communication.

Benson T

Research and Development Analyst, 5,001 - 10,000 employees.

"It helps us bring together everyone from all the departments when brainstorming our projects and this helps us to have accurate visualization of our projects which makes it easy to control, track and manage our projects."

Sluggish performance with complex diagrams

79% negative reviews out of 103

Most users report performance and speed issues, especially with large diagrams, causing lag, slow loading, and productivity interruptions.

Hind A

PhD researcher, 51 - 200 employees.

"Also, i have noticed that the performance can slow down with larger or more complex diagrams, which can be a bit frustrating and impact productivity."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Drag & Drop

4.7 (495)

65.05% of 495 reviewers that rated this feature as important or highly important

It helps you quickly build diagrams by simply dragging shapes, images, and connectors onto the canvas. Reviewers indicate the process is smooth, intuitive, and saves time, allowing anyone to arrange and edit diagrams without technical hurdles.

Collaboration Tools

4.5 (483)

62.73% of 483 reviewers that rated this feature as important or highly important

You can collaborate in real time with teammates, seeing edits instantly and sharing feedback. Reviewers appreciate integrations with MS Teams, Slack, and Google Workspace, and say these tools streamline teamwork, brainstorming, and project management.

Diagramming

4.8 (367)

66.21% of 367 reviewers that rated this feature as important or highly important

Lucidchart gives you a versatile way to create, customize, and share a wide range of diagrams. Reviewers appreciate the intuitive interface, extensive shape library, and templates, making it easy to visualize complex ideas and workflows for any audience.

Data Import/Export

4.4 (364)

57.69% of 364 reviewers that rated this feature as important or highly important

Lucidchart offers seamless import/export of diagrams and data with various formats like PDF, PNG, Visio, CSV, and Google Sheets. Some reviewers find this valuable for sharing, integrating, and updating diagrams, though a few mention limited free usage.

Process Modeling & Designing

4.6 (341)

60.70% of 341 reviewers that rated this feature as important or highly important

With this capability, you can efficiently map, design, and optimize business processes. Users think the pre-built templates, drag-and-drop tools, and collaborative editing make process modeling clear, visually appealing, and easy to adapt for different needs.

Data Visualization

4.6 (268)

54.10% of 268 reviewers that rated this feature as important or highly important

Graphical representation of data

Lucidchart 72 features

Define levels of authorization for access to specific files or systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Automatic update of information / software

Group collaboration to solve ideas in a productive and concentrated manner.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Communicate using direct chat or messages within the system

You can collaborate in real time with teammates, seeing edits instantly and sharing feedback. Reviewers appreciate integrations with MS Teams, Slack, and Google Workspace, and say these tools streamline teamwork, brainstorming, and project management.

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Database of components and materials used in design templates

Pre-designed layouts that can be customized to match preferences and requirements

Create labels for products that contain required information such as colors, sizes, dates, etc.

Lucidchart offers seamless import/export of diagrams and data with various formats like PDF, PNG, Visio, CSV, and Google Sheets. Some reviewers find this valuable for sharing, integrating, and updating diagrams, though a few mention limited free usage.

Collating information from different sources in order to create a more valuable and helpful data set.

Graphical representation of data

Collaborate on creating a product by sharing and adjusting designs through a shared portal

Create designs using pre-built templates or customize them with flowcharts, mindmaps, wireframes, network diagrams and org charts

A way of interacting with a desktop computer using items such as windows, icons, and menus

Lucidchart gives you a versatile way to create, customize, and share a wide range of diagrams. Reviewers appreciate the intuitive interface, extensive shape library, and templates, making it easy to visualize complex ideas and workflows for any audience.

Embed diagrams directly into documents

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

It helps you quickly build diagrams by simply dragging shapes, images, and connectors onto the canvas. Reviewers indicate the process is smooth, intuitive, and saves time, allowing anyone to arrange and edit diagrams without technical hurdles.

Editing tool that allows users to drag and drop images, icons, widgets, or other components

Store photos of employees

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Diagram that represents an algorithm, workflow, or process

Automate repetitive tasks such as filling out information or creating certain types of forms

The ability to manual sketch/create a diagram

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids

Create, design and modify the flow and processes of tasks in a project

Store and manage images

Various components within a system including buttons, clickable icons, hover effects, and more

Diagram used to organize information in a hierarchical way to show relationships

A way of interacting with a mobile application using items such as windows, icons, and menus

Tools to create a static representation of a product or project, showing users and stakeholders how it may look and be used.

Manage and support multiple languages

Diagram that depicts connections among nodes in a network

Create and design org charts that include an organization's structure information, contact information, illustrations, and more

Diagram that shows the structure of an organization and the relationships between parts

Share and present designs

Document any changes or proposed changes made to business processes or workflows

With this capability, you can efficiently map, design, and optimize business processes. Users think the pre-built templates, drag-and-drop tools, and collaborative editing make process modeling clear, visually appealing, and easy to adapt for different needs.

Plan and coordinate all the resources, costs and time needed to execute assignments

Organize and schedule projects

Create, manage, or update project workflows.

Share pre-configured sets of data organized and presented in a specific manner with the organization

Receive data and information in real time

Receive system updates as soon as any changes are made

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Save a screenshot of your desktop as an image

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them

Organizing a group of people to accomplish a task

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

A functional sample, model, or release of a user interface built to test a concept or process.

Track revisions and updates made to files and navigate between different versions

Allows multiple users to simultaneously annotate on a digital whiteboard

An extended application or connector that enables users to perform additional services with their current set of tools

An informational database that allows users to add, delete, or revise content

Create static wireframes representing basic skeletal structure of applications and websites to give an overview of design.

Alter the default workflow to meet your organization's needs

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (2,159)

4.4

Based on 2,159 reviews

## Pricing

Value for money

4.4 (1562)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/146136/Lucidchart/pricing/)

Individual

$9.00

Flat Rate,Per Month

It includes:

-   1000+ Professional Templates
-   Basic Collaboration
-   Basic Integrations
-   Security
-   1 GB Storage
-   Premium templates
-   Premium Visual Activities
-   Unlimited Objects Limit
-   Asana Integration

Team

$10.00

Per User,Per Month

It includes:

-   Advanced Collaboration
-   Advanced Integrations
-   Basic Easy Admin Controls
-   Security
-   Minimum 3 Users
-   JIRA Integration

Value for money

4.4 (1,562)

4.4

Based on 1,562 reviews

## Integrations

[

Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (1375)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (1,375)

4.3

Based on 1,375 reviews

## User reviews

Overall rating

4.5

Based on 2,254 reviews

Filter by rating

5(1387)

4(748)

3(94)

2(12)

1(13)

Mentioned topic

Sorted by most recent

AJ

Arnaud J.

Software developper

Computer Software

### "The best cloud-based diagramming tool available"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

May 14, 2026

Lucidchart remains my go-to diagramming tool. It has continued to improve with smarter shape suggestions, better import from Visio, and enhanced data linking features. Whether I'm mapping out system architecture, creating process flows, or collaborating on wireframes, it handles everything smoothly and professionally.

Pros

Lucidchart's vast template library and intuitive drag-and-drop interface make creating professional flowcharts, org charts, and network diagrams fast and easy. Real-time collaboration is seamless, and the integration with Google Workspace, Confluence, and Jira is excellent for keeping diagrams in sync with workflows.

Cons

The free plan is quite restrictive with a 3-document limit. Performance can slow down with very large or complex diagrams, and some advanced shape libraries and features are locked behind higher-tier paid plans.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Customer Success

Information Technology and Services

### "A Reliable Visual Tool That Brought Clarity to Complex Processes"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 9, 2026

Lucidchart genuinely changed how I approached process documentation and team communication. Before it, most of what I was producing to explain workflows was either a wall of text or a rough diagram thrown together in PowerPoint that never quite looked right. Lucidchart gave those visuals a level of polish and clarity that made them actually useful in meetings and presentations.

Pros

The biggest win for me was how easy it made it to communicate complex processes to people outside my immediate team. As a Customer Success Manager, I was constantly trying to explain multi-step workflows including account onboarding, escalation paths, resolution timelines to stakeholders who didn't always have the same context I did. Lucidchart let me put those flows on a page in a way that just made sense visually, and people actually engaged with it rather than scrolling past a long email. The real-time collaboration stood out too. Being able to have a colleague jump into a diagram I was building and edit it live saved a lot of back-and-forth. We used it heavily for org charts when our team structure shifted, and having everyone work off one live document rather than emailing updated versions around was a relief. The Google Workspace integration also meant adoption was relatively smooth diagrams sat in Drive just like any other file, so there was no friction around access.

Cons

The advanced features also had a steeper learning curve than the basic interface suggested. Day-to-day diagramming is intuitive enough, but anything beyond that layering, data linking, conditional formatting took meaningful time to figure out, and not everyone had the bandwidth to get there. And on slower or shared network connections, which was a reality in some of our office setups, the tool could lag during live sessions, which was frustrating when working with someone in real time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Admin

Accounting

### "Great Tool for Creating Diagrams and Workflows"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 9, 2026

My experience with Lucidchart has been very positive. It helped improve organization and made visual planning and collaboration much more efficient.

Pros

Lucidchart is easy to use and makes creating flowcharts, diagrams, and workflows very simple. The collaboration features are especially helpful for teams, and the interface is clean and intuitive.

Cons

Some advanced features can take a little time to learn, and additional customization options would make it even better.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Christopher R.

Manager of Mobile Development

Hospital & Health Care

### "Not My Cup of UMLing! "

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

May 7, 2026

I tried to use lucid charts for my UML models and flow charts. I was not really able to finish the project with this software since it is hard to use.

Pros

That I could use it for free. That is it. It is a hard product to use. Saving work is not intuitive.

Cons

Lucid charts is a bulky, poor interface, that is is hard to use. The charts generated are hard to use as well.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Sakshi M.

Digital Marketing Specialist

Marketing and Advertising

### "Simplifies the process of visualizing complicated marketing processes and makes them communicable."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

April 27, 2026

In Digital Fruits I apply Lucidchart to plan campaign processes, illustrate strategies and record processes to be approved by clients. The template library will reduce the amount of time spent setting up and the design output will appear professional even without design knowledge.

Pros

It can become an excellent way to take a messy campaign process or content strategy and put it into a clean visual representation that can be immediately comprehended by clients and teammates; no other software I have attempted is more able to do this quickly.

Cons

Version control and template changes seem to be out of sync. When someone is shown a diagram that was edited by a colleague and notices some unexpected layout changes that do not have a clear revision trail, it is literally disorienting.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EC

Evandro Claudio M.

IT Systems Analyst

Information Technology and Services

### "The influence of AI in lucidchart"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 24, 2026

Started using lucidchart for university exercises of software engineering and it translated to everyday use when writing a website and documenting it.

Pros

It provides a easier way to write diagrams whether UML or others, with all the main templates available

Cons

Basically you operate better if you are online rather that and desktop platform for them it's good but for the customer it's time consuming.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DN

David N.

Senior System Administrator

Computer Software

### "Really good web based diagramming tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 24, 2026

Overall a really good cloud base diagramming and brainstorming application. The UI is modern, clean, and includes a really good catelog of templates.

Pros

Available as a web app that can accessed through any web browser. Really modern UI and includes a huge range of templates (networking diagrams, org charts, etc.) and shapes. Like the ability that it can convert Visio files and PDFs. Live collaborations with other team members within the same file is nice and works as expected.

Cons

There is no desktop application available for either Windows or macOS. The pricing can be a turn off for some people as it is a little on the pricer side when compared to Visio web that is included in most business M365 subscriptions.

Alternatives considered

[Visio](https://www.capterra.com/p/201133/Visio/)

Reasons for choosing Lucidchart

More modern looking and offered a wider range of native templates

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DL

Drew L.

SR SYS Administrator

Consumer Goods

### "Solid Product for the Price"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 15, 2026

It's been alright, but at the same time the tiered features for licensing are frustrating to deal with. But it is a very solid product that just works with very little configuration and set up.

Pros

I think that Lunicchart is a really solid product if you want a broswer based solution that just works. The value for the money is there, and they make a tool that is easy to use. They have tons of premade templates, and a massive template library to look in. They provide consistent updates to the product, and it has a good GUI/solid product design. They also have great customer support if you ever find yourself in a pinch.

Cons

They have a really frustrating licensing structure, where many features are only available for enterprise plans - this isnt always feasible when you have a small team working in Lucid, but you cant justify the cost for the enterprise licensing.

Switched from

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)

Because Smartsheet has a much higher cost.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Andrea A.

Amministratore

Computer Software

### "Still a good tool but grow-up too slowly"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

April 15, 2026

I still use it but for the mind maps now I prefer GEMINI that is more efficient with better graphics (no modifications)

Pros

Easy to use on-line, is simple to upgrade previous chart or to modify copy of previous. Have too few new graphic template

Cons

I had higher expectations about AI instrument for build new graph from text but you must correct a lot

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MC

Miguel C.

Desarrollador

Program Development

### "Organigramas + Drag & Drop. Potencia sin igual!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

April 9, 2026

Uso lucidchart para crear procesos y brainstorming, como hay que solamente arrastrar y soltar, es muy fácil y se torna usable a diario . asi que sin que uno se de cuenta se instala con el soft cotidiano y no se va nunca mas.

Pros

Lucid Chart sigue siendo uno de los mejores creadores de organigramas de la web. Permitiendo de una manera muy fácil y rápida crear organigramas en minutos, sin importar su complejidad.

Cons

es poco probable que no guste algo de un gestor de notas tan sencillo pero potente. sin nunguna queja por estos lugares!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/146136/Lucidchart/reviews/)

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