Who Uses This Software?

E-commerce merchants, online marketplaces and e-commerce platforms or vendors.


Average Ratings

61 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.05/one-time
    See pricing details
  • Pricing Details
    $0.05 per shipping label - no fixed/monthly fees
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Shippo
  • goshippo.com
  • Founded 2013
  • United States

About Shippo

Whether you're established or just getting started, Shippo is the best shipping software for growing e-commerce brands that need to save time and money, fulfill and ship at scale, and delight customers. Create shipping labels for all carriers & save money with discounted rates. See all your online sales channels in one place and automatically access discounted USPS and DHL Express rates, or use your own carrier accounts. Sign up is free and there are no monthly fees or cancellation fees.


Shippo Features

  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management

Vendor has not completed this information.

  • Channel Management
  • CRM
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Store Management
  • Promotions Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Templates
  • Alerts/Notifications
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Product Identification
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management
  • 3PL Management
  • Barcoding/RFID
  • CRM
  • Cross Docking
  • Fleet Management
  • Inventory Management
  • Order Management
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Backorder Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management

Shippo Reviews Recently Reviewed!


Shippo saves me money every day, and is honestly a service I rely on and trust.

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very user-friendly. Easy to maneuver, to understand, just take the time to read through the plans and billing--set up your account with billing (paypal is an easy option) and if you aren't familiar with the carriers and the rates/services they offer, get informed. I like the fact that I can play around with dimensions and weights and find the right package size and shipping option for the least cost while not compromising product integrity or arrival deadlines.

Cons: I can't really think of a "least" in the list of adjectives that come to mind. I began my e-commerce journey exactly one year ago this week and I don't remember how I came across Shippo, but I have been using this software nearly every day and sometimes several times a day (I sell on platforms that have their own shipping options, so for me to choose Shippo over their discounted plans really says a lot!) I rely on the lower pricing on Priority shipping for a majority of parcels that I ship regularly.

Overall: Overall I am extremely impressed with Shippo, I have not had one single negative experience using this software and that is not a common trait in this rocky world of online commerce. With all the stresses involved it would be easy to take this service for granted, but if it were to not exist tomorrow I know that I would be sorely dismayed and it would be a difficult blow. I also, use Shippo exclusively for all return shipping labels as they are "pay when used", and it makes returns so much easier to deal with.

One of the few shipping providers that offers a ton of features for free!

Jun 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use the free tier option and obviously that's one great feature alone for our business.

We love the UI and can navigate around it with ease and the other shipping provider options are not even close to being this easy, we've tried them all. One part that also works great for us is that all shipping charges go into a bulk charge on our card which helps with bookkeeping (compared to a bunch of little charges for each shipment).

Cons: The newer feature of validating addresses is great but it also actually messes up some addresses. Our own return address is a specialized one and the auto-validate address feature corrects it to an address that is actually not correct as we have to specific the PMB number. I reached out to customer support to resolve this and they resolved it quickly but there should still be an option to manually override addresses in situations like that.

Complete shipping package

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The shippo package not only helps by writing shipping labels it does other things other software doesn't do. It will give you the appropriate address from a partial, it has all the different types of shipping containers listed, it saves money, and most of all, you can into the software anytime, and it save your shipments and makes it easy to bring them back up. I had a very hard time getting into the USPS software after 1pm to make a label.

I've used stamps.com. USPS.com, and shippo is the best all around shipping software.

Cons: The only thing I didn't like was when I first set things up customer service was done by email only. No phone calls. But since I'm set up and been running a few years that issue doesn't bother me anymore. No problems at all.

Overall: It is the best shipping software for any parcel. Need to advertise more and get folks off of USPS.com

Shippo is great!

Jan 07, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a great value for the money. It was very easy to get started with, and has continued to grow and refine itself as I have grown. It's flexible and has allowed me to understand how shipping works while saving me time and money from standing in line at the post office.

Cons: It can be slow at times due to extraneous clicks required to get different pieces of information needed for different types of sales. It can also be lacking in features/information at times, but 9/10 times the information is there; it just needs a little digging to uncover. At the end of the day though this is essentially a free platform, and anything I'm lacking I should be maintaining on my own systems.

Overall: This platform makes my life so much easier without costing me anything. They seem like a great company with a genuine customer centered and improvement focused attitude.

Shippo is an easy to use software solution to solve our UPS and USPS printing needs

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have two Shippo accounts which we use through their API that is connected to our ERP system. We like how easily it connects to our system and pass all the information needed to generate our labels. Before the API connection to Shippo, we were unable to ship with UPS and USPS. Setting up our Shippo accounts online were simple and straightforward. Activating our carrier accounts was also a breeze. It was nice that Shippo offers a test mode on the carrier accounts so you can test out new carrier accounts before being fully live. Their pricing is also very competitive and no contract is necessary. You can use pay as you go or do a monthly plan if you are more of a high volume shipper.

Cons: Shippo has a lot of positive features, and not many downsides in my experience. I think the biggest shortfall of Shippo is that they do not offer a FedEx integration currently.

Overall: My overall experience with Shippo has been fantastic. I had to contact their support on one occasion and they responded in a reasonable amount of time and resolved the issue very quickly. I would recommend Shippo to people who are looking for a third party shipper as long as they don't need FedEx as an option.

Been using it since day 1!

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Shippo is pretty much all I have used for shipping and i couldn't ask for a better app! Very easy to use, allows you to bulk print and send email notifications and best of all have very competitive pricing. You can refund a label and keep track of all shipments! I won't use anything else!

Cons: I love Shippo, and only thing I would add is to be able to send bulk email notifications on same screen as printing bulk labels! Thanks!

Overall: Best shipping app out there!

Very organized!

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am the sort of person who likes making lists. Whether it's a Christmas list, grocery list or simply organizing my thoughts on paper. To see all of my eBay sales in a nice organized list on Shippo where I can print my labels at a decent discount from full Canada Post prices - wonderful. I'm happy.

Cons: Nothing - everything is great, no complaints.

Overall: This eBay-recommended third-party shipping site has saved me lots of time and money over the past few years since I first signed up. I have even compared the prices to Canada Post Snap Ship and Paypal shipping... Shippo wins hands-down for the lowest quoted price to a Canadian address.

Shippo makes my home based business a Breeze!

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like how the information that is stored for each customer and the availability to put their email address in their information so that they are personally notified when their item ships.

Cons: I don't like how you have to create a label in order to update or find a customers information. I would like to see a customer database feature added.

Overall: Shippo has allowed me to avoid long lines at the post office, allowed me to expand my at home business even more by being able to provide great customer service to my customers and it is extremely easy to use!

Capterra loader

Shipping Made Simple

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that I can purchase shipping labels directly from our online store. Makes the shipping process that much simpler when you don't have to worry about switching software to complete order fulfillment.

Cons: It has had little glitches here and there lately, nothing that couldn't get fixed in a timely manner.

Capterra loader

Awesome shipping solution for small to businesses using Shopify

Dec 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - SUPER easy to use with Shopify

- Good shipping rates

- Works well with printer

- Easy to ship multiple packages for the same order

- Easy to print manifests

- Access to UPS, USPS and DHL

Cons: - Sometimes it takes a bit of time to sync with new orders

- It's might be a pipe dream, but I also wish it would let you set up a UPS pick up

Overall: Simplified our order shipping process! Most importantly it allows us to ship orders that come in outside of Shopify - so wholesale orders, call ins etc. It also lets us to sort and view by shipping status very easily (in transit, delivered, exception etc.) so that we can proactively reach out to customers.

Capterra loader

Can't get any easier!

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It integrates seamlessly with Shopify, ease of use, easy to set up, discount pricing on shipping, multiple carrier options.

Cons: No real cons at the moment. There were some sync issues in the past, but I believe those have all been addressed with additional updates.

Hard to believe

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Overall good layouts and reporting. very straighforward interface

Cons: Why can't I open the packing list from the shipments report? MOST importantly, why isn't the website mobile friendly? And no app? Finally, your prices are now getting beaten handily by Shopify...

Great product that could use a tweak or two

Dec 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use, gives us some discounts automatically from some shippers,.

Cons: A recent update made it easy to inadvertently create duplicate label orders, I now have to double check that extra labels weren't purchased. It would be good to be able to do batch orders all on one screen (such as the UPS website has) without having to go back to an order and select "create another label".

Simple + Great Visibility and Easy Dashboard

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love that I can set my products and shipping sizes so it takes an extra step out of it. I also bought a Dymo label printer and now the whole process is seamless, if only it could pack all my orders too :)

Cons: I wish on the main screen it was a little more clear of what the order is (I have a lot of variations of product), almost like if it was written out like a packing slip, I have to scroll over it so it pops up but I wish it said how many of what kind (quatity and type and such).

Overall: We love it! It has professionalized what we are doing by 10X!

boy smells shippo review

Dec 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: compatibility with Shopify and batch printing

Cons: sometimes going back removes filters and by clicking on "orders" it moves orders around on different pages.

Overall: we are using shippo through Shopify to create 95% of our direct to consumer business

Must-have shipping solution for small and large companies!

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ability to print prepaid shipping labels (even return labels) with ease from any major shipper (USPS, UPS, FedEx, etc.) without having an account with the shipping company.

Cons: GoShippo integrates with many new online stores but may not with some older platforms sure be sure to check.

Overall: I love their "pay-as-you-ship" feature that's just 5 cents per label printed and no setup or monthly fees--ever!

Great Shipping App

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Shippo made it so simple to start shipping orders out, allowing me to focus on sales and growing the business. Has scaled nicely as we have grown.

Cons: I would like to be able to customize my packing slips more.

Capterra loader

Weil Hardware

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, being able to track shipments, having all of my shipments in one interface.

Cons: I would like if I could import an address book in to Shippo.

Overall: Shippo has made my business life much easier and I'm so thankful to have it.

No "Flats" rate support, tough to get Refunds

Jan 02, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: My company was actually forced to use the software when my main business software company Freestyle (formerly Dydacomp) chose to integrate Shippo into their MOM software to save money on the programming it takes to keep current with carrier charges/requirements .

Cons: Biggest problem--no support of USPS "Flats" rates resulted in excess postage on flat envelope packages for months before it became apparent. Had to use apply postage manually in the short term then switch to UPS Mail Innovations to get lower cost "Flats" rates.

Secondly--very difficult dealing with them to get credits from Shippo for duplicate labels produced during training/mistakes. Very slow response and she couldn't seem to get it that when multiple labels are produced on the same day ($$) for the same address and only one package ever gets delivered that a mistake has been made. We managed to get some refunds but were still due hundreds of dollars when we were informed they couldn't help us any more.

Capterra loader

Makes Online Store Shipping Easy

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Fairly easy interface that allows quick shipment generation.

Cons: Creating a manifest could be easier and allow for more functionality of recreating a manifest.

Fantastic for eBay sellers.

Dec 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Automates most of the shipping and record keeping. Great time saver. Customer service reps are outstanding - great at resolving the odd issue that has come up.

Cons: The handshake between eBay, Shippo and carriers could use some improvement to smooth over the odd hiccup type situation that arises with non-standard situations. Some transactions like international returns must be done manually. My understanding is that this is already under development so it is just a matter of time before implementation.

Overall: Highly recommended - the time and hassle saved far outweighs any minor inconvenience that *may* arise. Even if there is a challenge, there is a lot of available help to find a reasonable workaround.

Great Software

May 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Shippo is a great service for businesses of any level. The software is turnkey and automated so staying organized and time efficient is a major bonus when you run your own business,

Cons: There is no customer service number if you need to reach someone right away. They do respond via email, but I hope they update this feature. Other than that, I don't have any complaints. It's been a great service and the price is affordable.

Overall: Overall good software, I would recommend.

Totally organized our shipping!

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Shippo has been amazing. It's got a ton of features, and the UX seems designed to make everything easy. Whether I'm creating a new label, searching through existing shipments, or handling returns, Shippo simplifies everything.

Cons: This is a small thing, but it logs me out at inopportune moments. This might simply be a bug, or it might be user error. And it always takes me back to where I need to be. Again: small thing, but it's really the only complaint I have.

Fast, easy and intuitive

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how it's integrated into godaddys online store. I no longer have to type in addresses and tracking numbers!

Cons: The preset package weights can change from ounces to pounds randomly.

Overall: Shippo saves me a ton of time shipping packages. No more trips to the post office and waiting in line.

Great Solution

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Integration with Shopify, lower costs on USPS shipping.

Cons: Wish Shippo offered LTL options for palletized freight.

Easy to use

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use; easy to keep track of orders

Cons: so far, I haven't really found anything that I don't like

Great App

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use for the most part, there are a few default settings that don't work for me that I need to reset each time but other than that its very easy to use and, easy to navigate.

Cons: Forced default settings are a challenge to work around

Overall: Easy shipping

Shippo - great shipping tool for small business & ecommerce

Mar 26, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is a great software for small business/ecommerce businesses to get very competitive shipping rates by USPS and other services. Discounts are often substansially better than eBay for those who sell on eBay. It is very easy to use and have had no problems with it in my first year of using.

Cons: There are a few features that could be added/changed to improve the experience. As far as I can tell you can't save product details which would help having to re-enter customs info for international shipments as well as the weights and dimensions of common packages for standard shipments here in the US.

Yes!

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love Shippo! It pairs seamlessly with our e-commerce and Ebay platforms to make label creation so fast, efficient, and cheap!

Cons: I honestly can't think of anything negative.

Overall: This was such a great addition to our developing e-comm situation. It even sends out notifications of shipment to the customer with tracking details with just the click of a button. Discounted shipping rates are nice, and the overall efficiency of this software make it a winner, for sure.

Super simple shipping platform with great pricing

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Two things - (1) Access to low cost USPS pricing and (2) the quick and easy shipment flow. It made shipping magnitudes faster.

Cons: I don't love the fact that you are limited to single piece shipments. It would also be great if you can use 3rd party shipping or ship from different UPS / FedEx accounts.

Overall: We originally used Shippo to ship to our ecommerce customers, but once that was outsourced, we continue to use it for all of our small parcel shipments.

Excellent for a growing business!

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy and intuitive to use. The ability to have your fave packaging pre-set really speeds things up!

Cons: I wish there was a way to track the status of refunds.

Overall: Overall, a great tool that has become very important to our business!

Utilizing Shippo online and offline

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Shippo gives me the opportunity to have one go to shippo for both my web store and my brick and mortar store. Manual entry for the brick and mortar. Connected entry for my web store.

Cons: At times the Shippo site seems confused. But it is most likely my occasionally poor internet connection.

Overall: Overall, I rate Shippo highly. It does what I need it to do - efficiently, and in a cost saving manner. And besides, I really like the logo!

Couldn't be a better integration for Fishbowl commerce.

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It just plain works. What more could you ask for.

Cons: None that I could come up with

Overall: Incredibly seamless integration with Fishbowl commerce managing my shopping carts, fishbowl inventory managing my inventory, and Shippo following it up with a flawless shopping solution and spectacular rates.

Recommendations to other buyers: I think you should give it a try, worst case scenario you have to switch back to manually typing in order info.

Capterra loader

A small business ally!

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Sync with my online stores. No expensive set-up fees.

Cons: I can't seem to use it on my phone. Works best with desktop or laptop computer.

Love Shippo's unique pricing model

Dec 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Love the unique pricing model and cloud-based platform. Shippo customer support has been great when I had to contact them.

Powerful and easy to use shipping service

Sep 21, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The fact that there isn't a monthly usage fee or subscription is absolutely amazing. Shippo has helped me save money. It is a simple, easy to use program. I was impressed that you can automatically send the receiver an email with the tracking number. Compared to other shipping label creators this one exceeds them all by far.

Cons: Sometimes the menus are a bit hard to navigate. They should add Media Mail and First Class Packaging as selections again. Instead of "hiding" an order, you should be able to delete it completely. I have had several canceled orders and I can only hide the order instead of completely delete it out.

Extensive Feature Set, if a Little Clunky

Apr 14, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's a good value for eBay sellers who are selling bulk or substantial amounts of items. It automatically imports orders (usually) and allows you to link other carriers like FedEx or UPS with it. It offers a bunch of customization options for the label layout and the packing slip, which is nice. The ability to have multiple stores linked and imported at the same price is great for the price, as most competitors will charge extra if you wanted to, for example, link an eBay store and an Amazon store to it simultaneously.

Cons: It has an outdated and clunky interface, which makes it difficult and challenging to navigate and perform certain actions such as reprinting a label or searching manually for a specific order. A separate postage provider (Pitney Bowes) means that if you ever have a dispute, such as voiding a label or an incorrect postage weight, this means you have to go through Pitney Bowes (a third party) and NOT Shippo to resolve the issue, which can be frustrating. When you import/refresh orders, sometimes you have to manually click the refresh button several times before the orders from a third-party seller (like eBay) before some orders show up in the list.

Very Convenient and Easy to Use

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that I am able to fulfill my customers orders all in one place. It gives me a lot of shipping options and great shipping rates. It keeps track of all shipments with updated status and allow you to create return labels.

Cons: I currently don't have anything negative to say about Shippo.

Shippo shipping made easy

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I actually LOVE shippo. I never ever have to wait in a post office line which I LOVE! They have cheap and competitive prices! I really only use the basic part of shippo but they send me tons of business emails and how to help me!

Cons: I really don't think there is anything I dislike. Maybe the way they bill?

Overall: I use shippo almost daily. I recommend it constantly! It's better than the shipping options depop and Mercari offer!

A

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like shippo. It is so easy to use. The prices are great.

Cons: I honestly do not have any complaints about shippo.

Overall: Love shippo, super easy to use.

Probably the second best shipping software

Dec 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Has a great interface and functionality, but expensive

Cons: Pirateship offers more and is completely free

Zero customer service, website glitches

Jan 01, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Reasonable ease of use - *when it works*

Cons: Ongoing technical glitches on the site don't get fixed despite years of complaints. No way to contact customer service by phone. Emails are answered slowly, *if* they are answered. Any answers given are "Here's a work around to get you by.", rather than fixing the problem. Discounts on shipping are minimal at best. If you are an eBay seller who is chained to Shippo, and a 1 day shipping agreement, pray that you have an alternative shipping program. You will need it.

Overall: Shippo used eBay Canada to get an exclusive deal, and since then, eBay has become more stressful to use. I have had to send numerous emails to Shippo regarding technical faults on their site, and frequently end up manually buying my shipping labels over the counter at post offices because Shippo can't deliver. If there were any other alternative, I'd use it.

Amazing!

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how easy Shippo is! It saves my contacts, gets 95% of the addresses correct after just starting to type them in, tracks my packages successfully and is super affordable.

Cons: I wish they had an app so it would be even faster to access and change for my phone.

Overall: I couldn't be happier. I have a small side business it is thrives because of this program

Love it!

Dec 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Shippo has helped us streamline our business in a big, big way. It fits in seamlessly with Shopify and we love using Shippo!

Cons: Sometimes if we're going back to look for information, we have to bounce between Shippo and Shopify, which can get cumbersome. But overall, it's a good experience.

Saves money AND makes life easier

Oct 04, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: PROS: We use USPS flat rate often, and Shippo's postage is less expensive by about a dollar a package. That right there would be enough to put up with some inconvenience, but Shippo is actually much handier to use than, say, Paypal's shipping function. It allows me to weigh USPS against UPS prices in one inquiry. It is easy to search orders or shipments and to print batches rather than one by one. They have very responsive customer service and an intuitive interface.

CONS: While you can input .csv files of orders to print from Amazon or Paypal, it requires some editing of the file to get it to work correctly. I am betting this function improves over time.

Easy to use

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super fast, good rates, great costumer service

Cons: I don't have nothing bad to say about this software

Great for Shipping Without Going to the Post Office!

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: A quick and easy way to choose shipping methods and rates, as well as easy online purchase and printing of shipping labels and customs declarations.

Cons: I find the software a little difficult to navigate sometimes, but I usually have no problems finding what I need.

A little updating and improvements to the layout would go a long way.

Overall: My overall experience has been positive, and I have saved time and money by eliminating trips to the post office.

Excellent

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and makes my business work so much easier!

Cons: No cons so far! I guess the only one I could say is I wish there where more options for like ups and fedex.

Overall: Excellent! I have recommended to all my teammates!

Overall very fast and user friendly shipping program

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Being able to quickly review rates and produce shipments. Tracking info for shipments are easy to access.

Cons: Difficult to connect multiple ecommerce accounts. ie ebay & etsy.

Overall: Overall it has been great & easy to use.

Great product

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love the ease of use and how well it can switch between international and domestic shipping

Cons: Would love to see ability to schedule pick ups directly on site

Overall: Love the Ease of use, great integrations as well