# Shippo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shippo the right Shipping solution for you? Explore 827 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146146/Shippo/reviews --- Shippo 4.8 (827) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shippo Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SK Samantha K Small Business OwnerLuxury Goods & Jewelry, Self-employedUsed the software for: More than 2 years. “As a small business, it is very important for me to save time and money whenever possible, and I think that Shippo was not just the best option for my business in terms of services provided, but also the most cost effective and easy to implement.“ November 20, 2025 HS Hannah S Founder and leaderRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Now I use less intuitive and speedy services for most of my shipping.“ July 5, 2024 SK Samantha K Small Business OwnerLuxury Goods & Jewelry, Self-employedUsed the software for: More than 2 years. “I use Shippo as an integration with Wix, and the process of adding the extension was simple, easy, and efficient.“ November 20, 2025 SF Sarah F OwnerApparel & Fashion, Self-employedUsed the software for: 6-12 months. “The fee each month to use the service is the only thing i dislike.“ October 18, 2024 EH Emily H Warehouse ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “I believe it has help our accuracy with shipping as well as the time to get shipments out the door.“ August 25, 2025 EH Ellen H Administrative AssistantNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “It does not let me look at the email to be sent or verify the email address, and simply flashes an "email sent" screen.“ June 13, 2022 HG Heldor G Owner.Retail, 2 - 10 employeesUsed the software for: 6-12 months. “The easy integration with my e-commerce in Shopify is awesome and it saves me money by reducing shipping costs.“ March 20, 2025 JT Janet T Owner Apparel & Fashion, Self-employedUsed the software for: 6-12 months. “The only complaint I have would be the shipping costs are deducted different days of the week. If you go over $100 its the next day, but if its less it occurs different days of the week.“ June 11, 2022 ## Showing most helpful reviews Showing 1-25 of 827 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucas H. Owner Retail Used the software for: 1-2 years ### "A great out-of-the-box platform with a few missing features" October 2, 2024 4.0 The slickest and most user-friendly shipping platform I've used, and I have tried a few; however, eventually I felt we could do better with a platform that did not charge per month. That said, Shippo may be a great choice for many people. Pros Shippo has a user-friendly dashboard and strong integration with ecommerce platforms; I can see all my orders in one place. In addition, the tracking api updates frequently so my customers can see real-time information. Cons Out of the box the integration with WooCommerce does not provide live shipping quotes. I can use a third-party plugin to do this, but then I'm paying for the plugin plus Shippo. That's my second issue: Shippo charges $20/mo. and up for their platform, unless your package count is pretty low. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[EasyPost](https://www.capterra.com/p/204351/Shipping-Software/) Reason for choosing Shippo Shippo has better per-label prices that WooCommerce Shipping. However, I primarily use EasyPost now. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) I felt that Shippo would provide a better value. Plus, it has a better UX. Review Source Response from Shippo October 14, 2024 Hi there, thanks for leaving us a review and sharing your feedback. We're sorry to hear that our current WooCommerce integration and pricing didn't meet your needs. Your feedback is truly valued, and we're continuously working to improve our product. We appreciate your business and if you happen to need support in the future, please feel free to reach out to us at support@shippo.com. We'd be happy to help. Best, Team Shippo JS Jonathan S. Founder Apparel & Fashion Used the software for: Less than 6 months ### "A Refreshingly Simple Shipping Platform That Could Use More Depth" June 8, 2026 4.0 Overall, Shippo has been a positive experience. We actually prefer it over ShipStation because it's less cumbersome and requires less day-to-day management. Once it's set up correctly, it performs quickly and reliably. That said, it occasionally feels like it's missing the next layer of functionality that growing businesses need. For the price, it's hard to complain too much. It's simple, efficient, and offers solid value, but a few additional features and automation options would elevate it from very good to exceptional. Pros Shippo is fast, straightforward, and easy to learn. Compared to other shipping platforms we've used, it introduces far less hassle and feels less bloated. Label creation is quick, integrations work well when configured properly, and the overall experience is efficient. For many small businesses, it strikes an excellent balance between functionality and simplicity. Cons Shippo's simplicity can also be its biggest weakness. Some of the automation, reporting, and workflow tools feel too basic, especially as shipping volume grows. I frequently find myself wishing for richer features and more advanced controls without having to move to a more complicated platform. It's very good, but there's definitely room for improvement. Alternatives considered [Veeqo](https://www.capterra.com/p/150907/Veeqo/) Reason for choosing Shippo Simpler and faster to setup. We will test Veeqo, but for now Shippo is getting it done. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Too many bugs, bait and switches, and total lack of quality customer service. The pricing became insane and the product was getting worse. Review Source JS Jessica S. stationer Design Used the software for: 1-2 years ### "Increasing costs and complications." July 4, 2025 3.0 Pros Too many changes to interface over the years and it’s not as user friendly as it had previously been. Cons The shipping rates are not as deeply discounted as they had been when I first implemented this software. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Weebly](https://www.capterra.com/p/246168/Weebly/) Reason for choosing Shippo Shippo was the easiest integration at the time. Review Source Response from Shippo July 7, 2025 Hi Jessica, Thanks for your feedback! We appreciate you taking the time to share your experience. We understand that interface changes can take some getting used to. Our goal with each update is to make things more intuitive and help streamline your shipping process. If you ever have questions about a specific change, we’re here to help and support you every step of the way. We also know how important cost savings are. While we always aim to provide the best discounts available, any changes in rates over time are typically driven by carriers adjusting their own pricing, which is something that affects rates across the entire industry, not just within Shippo. Thanks again for the review. If there's anything we can do to support you, please feel free to reach out to our support team. Best, Team Shippo MU Michelle U. VP Operations Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Seamless but could use some improvements" April 30, 2026 4.0 Customer service is very responsive and the web interface is also easy to use. It was also very easy to integrate into our inventory management system and has saved us a lot of time. Pros Seamless integration into our inventory management system. It makes shipping domestic packages to our customers so much easier by eliminating double entry. Cons Inability to ship internationally because we still need to file EEI with USCBP. It would ideal if Shippo can also offer that service, even if it is paid. Another annoying issue is needing to pay for every single shipment with a different credit card transaction when using Shippo's accounts. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing Shippo I don't recall, it was probably the first software I tried. Review Source Marc T. Relationship Architect Marketing and Advertising Used the software for: 6-12 months ### "The only "con" is NOT using Shippo" May 21, 2021 5.0 Imagine for a moment you are at a 6-star beach resort on a gorgeous archipelago somewhere. You arrived on a private jet and have been picked up in a limo of your choosing. You are now walking along the beach with sandals in one hand an oversized umbrella and a fruit-laden cocktail in the other. Dolphins are leaping out of the water a few feet (meters) from shore. The sun is reflecting off the crystal blue water. The blood orange and yellow shimmer dances gayly on top of the waves...u get it I think!!! Pros Super easy to use and set up and link your various shipping accounts. They make it almost whimsically easy to "test" the product with a forever free account. Savings for free and paid accounts are the same. Today (May 20, 2021) I saved 32% on USPS and a whopping 62% on UPS!! I have been typically just printing labels from the namesake sites and thought the claims of savings were "up to" claims and the reality was going to be fairly negligible. Think eBay and then they turn around a charge you for buying shipping through them completely negating or making it more expensive to ship through eBay. NOT Shippo! Not only is it free and commission-free but they REALLY do have great rates and the savings are LEGIT not "UP TO" BS but real money! Heck if you are an eBay seller you would be foolish if you didn't give Shippo a whirl! So, in short, I love the money I save, the ease of set-up and use and the customer support is fast and furious. I HATE bot customer support in general but Shippo is pretty, pretty, pretty good too! Cons Overall with the free account that I have, I LOVE LOVE LOVE everything about it. If I wanted to channel my inner "Karen" I could groan loudly in my best Jewish whine, I want to integrate more shipping channels without paying to upgrade, but free UPS and USPS are good enough for my needs! Alternatives considered [ShipHero](https://www.capterra.com/p/166930/ShipHero/)[Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Reason for choosing Shippo ShipHero struck me as more commercially. Not sure. Just didn't feel like it was quite the right fit and I wasn't much for them as my needs are onesie twosies vs. lots of packages every day out the door. Stamps.com - expensive and their integrations kinda sucked or were a pain in the petunias to set-up. (Mind you, my patience is ZERO when stuff doesn't go smoothly) so no offense to stamps.com or the users that love them. Review Source SK Samantha K. Small Business Owner Luxury Goods & Jewelry Used the software for: 2+ years ### "Great Software for Integrating Shipping for a Small Business!" November 20, 2025 5.0 As a small business, it is very important for me to save time and money whenever possible, and I think that Shippo was not just the best option for my business in terms of services provided, but also the most cost effective and easy to implement. Pros I use Shippo as an integration with Wix, and the process of adding the extension was simple, easy, and efficient. Once integrated with my website, Shippo allowed me to seamlessly prepare shipping labels for jewelry orders placed on my website. Cons During the set-up process I encountered a small bug in the integration, but upon reaching out to Shippo support, the issue was quickly addressed and I was able to move forward. I have not encountered any further bugs. Review Source EH Emily H. Warehouse Manager Automotive Used the software for: 1-2 years ### "Shippo Experience " August 25, 2025 4.0 Overall I enjoy it. I believe it has help our accuracy with shipping as well as the time to get shipments out the door. Pros I enjoy the how easy it if to just create a label while processing shipments. I also enjoy how it check our address. Cons I do not enjoy international shipping. We do not have weight for all our products so we tend to use worldship for our international shipping Review Source MG Maxx G. Co-Owner Entertainment Used the software for: 2+ years ### "Shippo is easy and affordable " November 4, 2025 4.0 We use this to ship merchandise from our webstore. Printing labels from home and dropping off at post office with no intereaction. Pros Very easy to use printing labels direct at home saves time and money for a small company like ourselves. Cons We have never had an issue with Shippo. The system is easy to navigate and has lead to zero problems in our merchandise fulfillment. Review Source MK MATTHEW K. Partner Retail Used the software for: 6-12 months ### "A place to ship from multiple online marketplaces." March 21, 2025 5.0 I used shipstation for a long time until I realized how much it was costing. I heard shippo did the same thing but was cheaper so I switched my business from shipstation to shippo. I sell on eBay Amazon and shopify Pros It's got a sleek look as compared to shipstation Cons Sometimes you have to renter your online marketplace APIs to keep it synced. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) It was cheaper and it is easier on the eyes Review Source HG Heldor G. Owner. Retail Used the software for: 6-12 months ### "Save Money on your Shipping Labels. " March 20, 2025 4.0 I love shippo, because even when you save some a dollar for each shipping label, it adds up, and when you have hundreds of orders you can easily save hundreds of dollars. Pros The easy integration with my e-commerce in Shopify is awesome and it saves me money by reducing shipping costs. Cons Sometimes the tracking updates can be delayed, and carrier options may be limited depending on the shipping location. Review Source RD Rachel D. Owner Design Used the software for: 1-2 years ### "Highly recommended " June 19, 2021 5.0 My experience has been wonderful. I have 0 complaints & love the ease of use, affordability & options Shippo provides. Pros I love that Shippo links directly to my website. It not only automatically brings orders into the program for easy use, it also automatically send my customers their tracking information without me having to do anything extra! The prices are very fair & I like that there is no monthly fee. Cons I wish there was an “address book” of sorts, so I could save the names/addresses of the people I ship to most often. Alternatives considered [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing Shippo No monthly fee was a huge sell. Being a small business with irregular shipments, this fit my plan the best. Review Source AB Alex B. CEO Marketing and Advertising Used the software for: 6-12 months ### "Very happy customer " March 9, 2021 5.0 Overall my experience has been a 10/10. In about 90% of shipments the rates on shippo are the best and the process is the quickest I’ve used. Pros The setup was a breeze and the rates are extremely competitive. One of my favorite features is the auto fill function with addresses. Payment is very straightforward and I enjoy reviewing the monthly reports on all my shipments. Cons The only negative I can say is that occasionally the auto fill on the address will pull something that is incorrect. I’ve had one package be shipped to the wrong address because of this. Luckily the address didn’t exist so the package was returned, but it took a full week to get it back and we had to reimburse the customer for the delay. I would suggest creating a review/confirm field after you click buy that allows you to review the final label for accuracy prior to it being purchased. I would have caught the error that way. Alternatives considered [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Reason for choosing Shippo Stamps had a monthly account cost. It was far too expensive to justify the cost over shippo. Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) I switched because there was no monthly retainer charge as the number of shipments I send can vary drastically each month. So I wanted something that charged per shipment and not a minimum cost just to have an account. I also moved away from usps directly because their prices are just too high and their website is not good for anything other than priority mail. Review Source WR William R. Founder Retail Used the software for: 2+ years ### "Shippo is EASILY within Top 3 shipping methods" June 16, 2021 5.0 Overall experience was very positive. Pros Most important, very competitive rates across the most popular platforms. 2nd, easy to use. I'm in and out for all my labels. 3rdly, Incredibly responsive support team. Cons Not being able to customize the label size to unique sizes. Alternatives considered [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing Shippo Membership isn't necessary. Makes it easy for slow seasons. Review Source JH Jason H. Owner Retail Used the software for: 1-2 years ### "Shipping saves the day" January 26, 2025 5.0 Very positive. Takes care of a pain point in my business. Pros Very easy shipping software integration with my POS. Cons Not really anything. Does what it is supposed to do. Review Source JR Joshua R. President Cosmetics Used the software for: 2+ years ### "I use Shippo everyday for my small business needs!! 12/10" June 6, 2022 5.0 Pros I like the easy integration and streamlined packing and shipping for my business. I can group similar weighted items and print labels in batches along with free manifest forms that make it easy for USPS to handle my packages in bulk. Cons It would be useful to have a data export feature for shipments. Logistic data analytics would help small businesses more! Review Source Response from Shippo June 8, 2022 Hi Joshua, Thanks for leaving us a review. We're happy to hear that Shippo has helped streamline your shipping processes! We're not 100% sure if a feature like this is what you are referring to, but we wanted to note that we do have an "Export" feature within our Shipments page. By exporting shipments within a specified timeframe, you're able to look at all the details (tracking number, shipping carrier, label amount, shipping address, etc.) of all shipments. If there is something you think is lacking from this Export feature, please let us know and we would love to relay this feedback over to our Product team! Thank you, Shippo Support PP Patrick P. Co Owner Food & Beverages Used the software for: 2+ years ### "My favorite shipping app around!" October 26, 2021 5.0 Pros The ease of linking Shippo to our e-store to where our orders automatically show up in our Shippo account and can print a label within seconds. Cons Sometimes it takes some time for new orders to show up in our Shippo orders page. Review Source JD James D. Mr Internet Used the software for: Less than 6 months ### "Shippo is my chosen program" March 9, 2021 4.0 All in all, excellent except as noted above Pros I like the fact that it was not complicated to learn. It was very easy and logical. I get great value on my printed labels and The Shippo Insurance appears to be a great value too! I like the fact that I can choose between multiple shipping methods even though USPS in by far my chosen method. Record keeping is a snap with the ability to download orders or shipments and I also receive emails from Shippo every time I buy 1 label or multiple at a time. I like the fact that I get a copy of the label (great for reprints and records and invoices too)! I have multiple online stores and my order are imported in and in many cases I automatically designate box size and weight. Cons I do not like the fact that I can not import and combine orders going to the same buyer. (it saves me shipping and insurance cost)! This needs to be changed. I have twice asked support for this and have not gotten a reasonable answer. The other problem I have had is that I have two stores with eBay and when I have to change a password on one I have to delete both and reinstall. Treating each store as independent of the other would allow me to delete one and not have to reinstall both! Reason for choosing Shippo After my bad experience with Stamps they offered me a stronger deal. Too Late. After looking at ShipStation, ShippingEasy, and ShipWorks I discovered they were owned or controlled by stamps.com. I gave up an eight year relation with Stamps.com and did not want to fall back in their trap. I chose Shippo because they were independent and had top-notch reviews. It was a great choice! Review Source KM Katie M. Owner Consumer Goods Used the software for: Less than 6 months ### "Shippo Has Made Shipping a Breeze" June 11, 2021 5.0 Using Shippo has really helped me with an easy way to ship sample boxes from one customer to another at very reasonable costs. Pros It is very easy to use and saves me money! I highly recommend anyone that needs to ship anything try Shippo. I think they will be glad they did. Cons Nothing. I really like it. The ease of use and the pricing makes it wonderful. Review Source JP John P. Bookstore Retail Used the software for: 6-12 months ### "Shipping made easy with Shippo" June 16, 2021 5.0 The Shippo software has worked great. I do not think there would be a more economical product out there on the market. Shippo is really reasonable in their rates and this helps with a smaller company. The only comment I would make in regards to improvement is it would be nice if the Live Chat was available more often. There have been a number of times that I have not been able to reach via live chat and have to send and wait for an email response. But they are good at responding. The live chat does help as often the question comes up as you are trying to ship and need to "chat" right away. Thank you, to all of you at Shippo for making shipping easy and economical and thank you for your great customer support. Pros This product has integrated very well with BigCommerce and works great. Provides all the features required to print shipping labels etc. Cons The only con is what is mentioned below regarding that it would be helpful if the Live Chat was available more often. Reason for choosing Shippo This was the most economical solution for us and had simple integration with bigCommerce Review Source CM Carly M. Illustrator, stationery designer Design Used the software for: 1-2 years ### "Shippo or bust!" November 9, 2021 5.0 Overall my experience has been outstanding. I can't believe how easy it and cost-effective it makes my shipping process. Shipping is my biggest headache in my business and this has streamlined it so much that I now actually look forward to getting to go on Shippo because I know it will be easy. Pros Shippo has hands-down the best rates for all shipping companies, that I've found, including at the shipping companies' own store locations. I use UPS and USPS most frequently and always get better rates on Shippo then I do in-person at their locations. Cons The only complaint I have is that sometimes an address will auto-populate that's close to the address I'm typing in, but not the correct one. It's almost like it will sometimes not find the street address that I need so instead it auto-populates the nearest address, even though it's the wrong one. Sometimes I don't even notice this until it's too late because it just auto-populates and I assume it was finding the correct address. Review Source WJ William J. Co- Owner Arts and Crafts Used the software for: 6-12 months ### "Great Product, Free Plan is all you need" June 23, 2021 5.0 Pros Free plan gives you all you need. Not sure if the paid plan is really worth it unless you want personalized branding. Cons Costumer service can be a hit or miss when it comes to both knowledge and timing. Invoice are a bit confusing, not sure when they charge an invoice, but it gets old seeing so many invoice in a day instead of one large bill at the end. This also can cause confusion with the bank. Review Source Adero W. Artist Arts and Crafts Used the software for: 1-2 years ### "Money not refunded " April 8, 2024 1.0 They have not actually refunded me money that they say has been refunded. Pros Shippo makes it so easy to send a package. I like that you can get a shipping quote from multiple shipping companies. Cons I did not use two labels. They say I have been refunded, but the money is not in my account. There is no phone number to call, and I have been back and forth through email multiple times and they just give me the runaround. Review Source Response from Shippo July 16, 2024 Hi Adero, Thanks for leaving us a review. We really apologize for the inconvenience and frustration you've experienced regarding your refund. Please note that refund requests are typically processed within 14 business days from the date the refund was requested, provided the label has not been used. We understand that waiting for a refund can be frustrating, and we appreciate your patience. If you did not see the refund processed after 14 business days, please contact our support team at support@shippo.com and we will prioritize your request to resolve it as quickly as possible. We apologize again for the inconvenience and appreciate your patience. Please let us know if there’s anything else we can do to assist you. Best, Shippo Support AH Andrea H. Owner Food & Beverages Used the software for: 6-12 months ### "I would be LOST without Shippo!" October 26, 2021 5.0 I have used this software in partnership with my GoDaddy account and truly would be LOST without it! It is the best time saver for this one woman operation a girl could ask for! Pros Ease of use, continual improvements, prompt billing cycles Cons I wish it saved addresses easier! For instance, at times I ship thank you gifts to customers without them placing an order, I would think that the program would remember who I shipped to. Review Source KW Kim W. CEO / Inventor Retail Used the software for: 2+ years ### "Been using for years and love it!" June 23, 2020 5.0 Shippo helps us to quickly get through our orders with how it syncs with our Godaddy store. As a small business, Shippo streamlines our process so that we can concentrate on our customers. Pros I truly enjoy that the process is easy and it states clearly what my choices are. Searching for customers is easy as well. I have been using Shippo for years and have never had any mistakes or mess-ups in tracking or anything. Everything is up to date and quickly editable. Cons I do not like that if I go in and edit an address in the software and save it- it is not permanent. And I have to create that label right there if I want to save the address I changed it to. I don't know if it is my browser or not, but this has been and issue. Also, if I update an address on my selling platform, it doesn't sync with Shippo. But other than that I am happy with it. Reason for choosing Shippo Shippo was reality synced with our online shopping platform. We have stuck with it because it is dependable and we know it well. Review Source SK Sa K. Digital Manager Photography Used the software for: 2+ years ### "Useful but could have better UI" May 31, 2022 5.0 It works for my business but I wish is was easier to use. Pros cheapest rates, easy to print off labels Cons features are confusing and hard to navigate. Very simple tasks require lots of google searching. Why can't I delete a label if I made a mistake on it? How do I edit the address of a label if the weight and dimensions are exactly the same? How do I make a label template? Customers service conversations are lengthy and do not always answer my question. Alternatives considered [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing Shippo price. Shippo is cheaper Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.