# Page 2 | Shippo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Shippo the right Shipping solution for you? Explore 826 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146146/Shippo/reviews --- Shippo 4.8 (826) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Shippo ## Showing most helpful reviews Showing 26-50 of 826 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RG Raja G. Directrice E-Learning Used the software for: Less than 6 months ### "Une solution simple et efficace pour l’expédition" March 4, 2025 4.0 Pros La comparaison des tarifs des transporteurs et la facilité d’utilisation Cons La gestion des retours manque de flexibilité Switched from [EasyPost](https://www.capterra.com/p/204351/Shipping-Software/)[ShipBob](https://www.capterra.com/p/166529/ShipBob/)[ShipWorks](https://www.capterra.com/p/124587/ShipWorks/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/) Je suis passé à pour sa simplicité, ses tarifs compétitifs et ses intégrations avec divers transporteurs et marketplaces Review Source VR Verified Reviewer Self Employed Computer & Network Security Used the software for: 1-2 years ### "Shippo: NO INSURANCE ON INTERNAL DAMAGE" September 27, 2024 2.0 I shipped a few dozen packages with and although the price was low as soon as I had a claim with Disc Drives that filed during shipping I discovered the Insurance exception that they will not pay for any damage claim unless the damage is visible externally. this means it would be unwise to send any of the following using Shippo: Computers, Computer Monitors Printers Disk Drives TVs Speakers Amplifiers Receivers Cell Phones Watches Headphones Kitchen Appliances Drones Electric Fans Window Air Conditioners Quite a list, don't you think and much of what I send would be on this list so I can no longer use Shippo since any internal damage would not be covered. Pros Low cost Shipping Comparison of Choices by vendor and duration Cons Insurance of no value when damage is not visible but internal Review Source Response from Shippo October 14, 2024 Hi there, thanks for leaving us a review. We're sorry to hear about your dissatisfaction with our insurance policy. To clarify, our policy includes an exclusion for electrical and/or mechanical derangement. This means that damages to internal components that do not show external damage are not covered. We do understand the inconvenience this may cause, but want to share that this exclusion is a standard practice in the industry to prevent claims on pre-existing damages. As such, this type of coverage is commonly excluded across most shipping insurance providers. While a lot of the items you listed-- like disk drives, laptops, LCDs, and TVs--are not covered for damage, they are still covered for loss or theft. We appreciate your understanding and if you happen to need support in the future, please feel free to reach out to us at support@shippo.com. We'd be happy to help. Best, Team Shippo SJ Sam J. Owner Retail Used the software for: 2+ years ### "Best value out there, but worse product than Shipstation" October 14, 2024 4.0 We've used them for years because they offer great rates. However, if Shipstation offered the same rates we'd definitely prefer Shipstation over Pros Their carrier negotiated rates are the best we've found. The API works well and makes it easy to compare rates and ship internationally. Support is generally pretty good Cons The web portal is much worse than Shipstations. They also do a bad job of associating orders with shipments and viewing things you do via the API in the web portal. Alternatives considered [EasyPost](https://www.capterra.com/p/204351/Shipping-Software/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing Shippo We use both and Shipstation. Shipstation is a better product, but Shippo is cheaper in many cases Review Source VR Verified Reviewer Wine Maker Wine and Spirits Used the software for: 1-2 years ### "Shippo has destroyed their product by their stopping immediate chat help!" August 24, 2024 4.0 good up until they remove chat help! I'm currently having to look for another shipping partner. Pros sync with our online Square store orders Cons 's removal of immediate chat help. it is no good to have to a day to resolve an issue! our customers demand timely shipping! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) offered better shipping prices. Square's real-time shipping quotes never worked correctly for us and Square couldn't fix it. Review Source Response from Shippo August 30, 2024 Hi there, Thanks for leaving us a review. We’re sorry to hear about your experience and understand how crucial it is to resolve any issues quickly to ensure timely delivery for your customers. To clarify, our chat support is still available but is now only offered to users on our Pro and Premier plans. We’d be happy to provide more details about these plans and how they can help you manage your shipping needs more efficiently. You can check out the different plans on our Web App pricing page or if you'd prefer, please reach out to us directly. We appreciate your understanding and are here to help in any way we can. Best, Shippo Support SF Sarah F. Owner Apparel & Fashion Used the software for: 6-12 months ### "Shippo is a good service to use for businesses to make labels " October 18, 2024 4.0 It's easy to use and navigate for businesses who print labels. Pros Affordable pricing for postal labels for my business Cons The fee each month to use the service is the only thing i dislike. Review Source HS Hannah S. Founder and leader Retail Used the software for: 1-2 years ### "Shippo is great but better when it was free for unlimited labels." July 5, 2024 5.0 Was great until they changed and limited the free service. Now I use less intuitive and speedy services for most of my shipping. Pros Excellent interface. Good customer service when I did have issues. Cons It was free for unlimited labels (extra features did cost more but I only needed the basics) and then they switched to only 30 per month for the free service. I still use those 30, but then switch to other clients for the rest of the month. I hope this changes back. Reason for choosing Shippo I do use other products simultaneously with . It is not ideal. Shippo was my favorite until they limited free accounts to 30 labels which is less than I need, but not enough that I am willing to pay when other options are still free. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) let me track everything together, and let me charge a credit card for my labels instead of coming from my sales funds. This was better for cash flow reasons because I could capture rewards on the credit cards. Review Source DP Diane P. Owner Retail Used the software for: 1-2 years ### "Good program for small business and personal use" June 29, 2022 5.0 It is a great program and company to work with. The price is right and we hope to continue our relationship with them in the future. Pros is very affordable and easy to use. Their customer service is eager to help out if there are any website problems or syncing problems and can be reached at any time. We have never had a problem using this software. Cons There are virtually no problems with this company or its software. We have used them for about 2 years and we will continue to use them if their pricing stays affordable. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Stamps.com did not have all of the different shipping options that had for our business and their pricing was higher than Shippo. They also did not sync our order directly into their program. Review Source RH Ryan H. Owner Publishing Used the software for: 1-2 years ### "Easy, inexpensive shipping solution." June 14, 2021 5.0 continues to impress us as the best, most cost-saving and time-saving shipping solution four our small business. The seamless integrations with our various marketplaces, easy to learn user interface, and responsive customer service make Shippo the small business solution we recommend most when speaking with colleagues and new friends at industry conferences. Pros The best part of this software is the ability to integrate with multiple marketplaces where our products are sold. This creates a "one stop shop" where we can manage, track, and ship orders that have come in from several sources. The integration is a two-way connection, so that once an order is shipped, it shows as shipped with tracking information in our various marketplace apps and websites. This saves an incredible amount of time so that we can focus our attention on creating great products. Cons There have been a couple of days when the site was down or experiencing issues when we came to our scheduled time for packing and shipping. Obviously, this throws a minor wrench in our daily schedule, but we understand that these things happen. The responsiveness of the team is excellent. I all of these cases, once the problem was identified, we received notification that work was in progress and that we would be told when the site was ready to process orders. The subsequent notification that the site was ready to go saved us from having to go back periodically and check. This valuable customer service saves us time and is greatly appreciated. Reason for choosing Shippo Initially, was the least expensive solution. That is the sole reason we signed up. We were gratified to learn later that Shippo is also the best solution on multiple fronts. Review Source DM Devlyn M. Owner Consumer Goods Used the software for: 1-2 years ### "Integration can be tricky, but well worth the effort" October 26, 2021 5.0 I've not had any issues with at all. I only use USPS for shipping so I can only comment on that and it's certainly sped up the process as well as eliminated a lot of the frustration. I love that I can set up pre-sets (package type/weight) to make the process even easier. A huge benefit is that it's helped me SAVE money. Because I'm able to ship small packages first class, very small orders have become cheaper to ship which has benefitted my clients and my business. Pros I found during the early days of the pandemic when I was making and shipping masks every day. I've made over 2000 masks and counting by myself and most orders were small, so the amount of packages went from a typical 2-3 packages per week to 20. I just didn't have time to type in each order on the USPS website and Shippo was a life saver. I was able to integrate/import my orders from various platforms including Etsy, Square Marketplace, and Airtable (using 3rd party automation at times) to make shipping a matter of a few clicks. Now my biggest shipping concern is whether or not my printer is going to cooperate each day. Cons It would be great if there were easier integration setups with more platforms, but really once it's set up, it takes almost no effort. This can be a bit tricky for folks who aren't tech savvy. I'm a one person operation, so whether I'm good at doing things or not doesn't really matter since I'll be the one doing them regardless. I was able to fumble my way through it and the ease of that really depended on which third party app I was using. If you're good with API or very familiar with setting up automation through Zapier, Integromat, Automate.io, etc then you will likely not struggle much. Reason for choosing Shippo was recommended to me by a friend and I reached out and grabbed it like the lifeline I needed. If you feel like you're drowning under your shipping process, give Shippo a try. Review Source Ahmed A. AML Analyst Consumer Goods Used the software for: Less than 6 months ### "Best Intrgrated Shiiping Service with THIRD Party API" December 23, 2021 5.0 My experience with is a good experience and gives smooth purchasing process without any complications Pros The best feature I liked in that it can be easily integrated to my online platform so it gives good experience for the customers while purchasing from my online platform Cons For parcels and Canada shipping it gives high rate cost and the customer service support takes time to reply but the software it self having no issue Review Source DT Dominic T. Owner Retail Used the software for: 6-12 months ### "Shippo Has Saved Me a Lot of Money" May 31, 2022 4.0 It has saved me $1-2 per package, which over time adds up. The integration with my host/processor was extremely simple and flawless. Pros The ease of integration with my hosting/processing company was exceptional. The shipping rates are lower than many other alternatives. Cons I wish it were easier to create a new one-off order entry from within or to obtain rates without having to create a new entry and then hide it afterwards since it can't be deleted. There really needs to be an easier way to reprint a label after the initial pop-up is gone. Alternatives considered [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing Shippo Integration was easier. Switched from [Wix](https://www.capterra.com/p/169007/Wix/)[Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Price. Review Source Response from Shippo June 3, 2022 Hi Dominic, Thanks for leaving us a review. We're happy to hear that Shippo has helped you save plenty in shipping costs. We also appreciate your feedback in regards to our user interface, which we've relayed to our team. As for the rates, you can head to https://onlineshippingcalculator.com/, which showcases Shippo's discounted rates, to obtain rates for any shipment you were interested in sending out. We hope this information helps! Thank you, Shippo Support CM Caitlin M. Finance Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Shippo is great for our small non-profit!" June 10, 2021 5.0 We have had a great experience with so far. It makes online fulfillment possible for our small non-profit. Pros The software is easy to use, automatically integrates with our Square online store, and saves time not having to wait in line at the post office. The fact that the program itself is free to use is amazing, as well. Cons We use a Word doc with Avery labels for our shipping labels. It would be great if we could create a custom label template to work with this set up. Currently, we just edit the size of the PDF that is downloaded. Alternatives considered [Weebly](https://www.capterra.com/p/246168/Weebly/) Reason for choosing Shippo We initially chose when we started our online store through Square because we wanted the lowest start up cost for our cost for our online store when it launched. Approx. 8 months later, although we can upgrade Square to include label printing, now that we have used Shippo, we will probably stick with this integration because of the ease of use and affordability. Review Source CF Claude F. CEO Retail Used the software for: 1-2 years ### "Shippo is a 5 Star for me. Easy of use, Record keeping of previous orders and very inexpensive." October 6, 2021 5.0 Its Friendly, Cheap, very easy to use and I think its the best for every business out there. Also All orders are in one spot. You can easily track, monitor or modify orders or tracking details Pros Easy to use. Anyone can basically key in customer info to creating a return label and even choosing the available shipping rates. What I also love is that, it is prepare service too. I am not too sure on this, but I get charges after my orders have been delivered to my customers Cons I haven't experienced any negatives with as of now, since my 2 years of using their services. Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) has many features which Pirate doesn't Review Source RO Rachel O. Jewelry Artist Retail Used the software for: 2+ years ### "Excellent Shipping Service" May 31, 2022 5.0 I am very happy overall with as I have used it for several years and it has saved me a lot of time and energy. Pros The best thing about is I can quickly and easily print and fulfill a lot of orders at once with minimal effort. Cons Once my post office rejected a label because it didn't have a second barcode on it for a Priority Express shipment. said their label was correct and didn't need revising. However my post office won't accept these labels. I'm sure it is just a stickler for the rules at my local post office but I wish Shippo had been able to change the labels for me so I could continue to use them. I now have to use the USPS website for Priority Express due to this issue. Review Source CR Charis R. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Thee Game Changer!" October 26, 2021 5.0 I love period and point blank! Pros is extremely easy to use! It has been a game changer for my business, literally no taping labels to boxes anymore, no waiting to track orders, no having to personally communicate with customers about their order, no having to translate from my business to shippo and orders, Shippo does all of that! Cons The only con is that I wish there was a delete and a hide button instead of just a hide button, because I don’t want to have to look at orders that were picked up/dropped off, that will never get shipped. I want to be able to delete. Definitely not a deal breaker though, it’s an OCD thing. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Sezzle](https://www.capterra.com/p/195895/Sezzle/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Reason for choosing Shippo Simplicity Review Source EH Ellen H. Administrative Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Good shipping services" June 13, 2022 5.0 Pros I can print shipping labels easily, and they have a good discount on most carriers. The software is easy to understand and use, and we transitioned seamlessly from our old provider. Cons When you try to send a tracking email, it drops the ball. It does not let me look at the email to be sent or verify the email address, and simply flashes an "email sent" screen. It does this even if the recipient does not have a known email address. Sine we have low shipping volume, I simply send the emails myself. Switched from [Endicia](https://www.capterra.com/p/124584/Endicia/) Endicia had allowed so many fraudulent credit cards to go through that Wells Fargo had blocked all credit card transactions from them. This made it very inconvenient. Review Source Response from Shippo June 28, 2022 Hi Ellen, Thanks for leaving us a review. We're happy to hear that Shippo has helped streamline your shipping process! We recently launched a new tracking experience that allows you to manage your tracking notification emails with ease! For instance, you can preview what your tracking email looks like, enable notifications so a tracking email can be sent out to all of your customers, and more! You can visit this link to check it out: https://apps.goshippo.com/settings/tracking-page Also, if you'd like to look at a customer's email address, you can head to your "Orders" page and hover over a customer's name to preview their email. We hope this information helps! If you have any questions, please feel free to reach out to support@goshippo.com. If you prefer chatting with one of our Support members, please feel free to give us a call at your convenience at (415)-779-7447 and we'd be happy to help. We offer Phone Support M-F from 9-5 PST. Thank you, Shippo Support BB Brittany B. Founder Arts and Crafts Used the software for: 1-2 years ### "Customer Service Problems!" August 23, 2021 1.0 Customer service is not capable of handling basic problems. "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though tracking was purchased and issued through them. My emails don't get a response, live chat just says "we've asked USPS" and nothing moves forward. Sometimes live chat is available. Sometimes it's not. It's not based on days of the week or times of day. It's just random. Also, yes they do have hidden surcharges with every carrier and no they won't help you dispute them. They just said "the dispute was sided with the carrier" but any other shipping software allows you to provide detailed information and with every other shipping software they side with the shipper. Pros Unfortunately I don't have anything positive to say about this software. Cons Customer service is difficult to reach and not knowledgeable. Alternatives considered [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing Shippo I actually use Pirateship the most. It's easy and their customer service is great. They only work with USPS - so there are no DHL/Fedex/UPS options - but they do have unique USPS features like Media Mail. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) easier to use. Review Source TW Tiffany W. Admin Retail Used the software for: 1-2 years ### "The easiest shipping sotfware around " August 9, 2022 5.0 Overall, a very user-friendly and simple shipping application. Pros This product was super easy to learn and implement! Everything is broken down in a user-friendly fashion. There are separate locations for orders run through and orders proceed through a different application making it easy to navigate and search. Tracking numbers are displayed with a clickable link so no need to hit extra buttons just to find what you are looking for. Cons The search function can be a little difficult. If you are looking for a particular say first and last name. The search will bring up every order that has something similar. EX. Looking for a Sally Miller, all orders with the name Sally will come up, even if the last name was searched. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) Integrated a new inventory management system that would not work or tie to shipping easy. Review Source TN Tracey N. CEO Retail Used the software for: 1-2 years ### "GoShippo for Home Based Business" November 4, 2021 5.0 I can schedule a pickup from my front door!! Since the pandemic broke out, it has saved lots of time and headaches!! It is straight forward easy to maneuver and saves so much time and money from having to stand in line at the post office. Pros GoShippo is a must have for a Home Based Business. Cons I would like to see integration with Square Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) I was getting charged extra on my packages once they arrived at the post office. Review Source PO Phil O. Owner Music Used the software for: 2+ years ### "Recommended Ease" September 23, 2020 5.0 I use it for multiple businesses and have recommended it over rivals for ease of use and a simplistic layout. I am learning more each year. I run two different e-commerce platforms and I have the ability to choose which I want to ship from. I mostly use if the volume is over 3-4 packages to ease the burden at the local post office. To my delight, shippo has never seemed to go offline at least while i'm using it Pros Integrations with 3rd party e-commerce platform to sync labels Commercial Rates for USPS The ability to print multi shipment manifests Label purchases are billed once a week Ease with reprinting a label that did not print correctly or creating another label going to the same place 5c plus per label charge on top of the commercial rate Cons No real cons, sometimes you are paying a few cents more than another commercial carrier for USPS but I cannot seem to figure out how its calculated. I wish it there was a mobile app just for tracking shipments outgoing. I have had a few issues with international addresses not being recognized but a quick google search resolves the isue. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing Shippo Pricing, I may pay more in the long run as shipment volume increase but in the early years, no monthly charge to send 5 packages a month was better. Now I send about 50. Review Source MO Michelle O. Owner Cosmetics Used the software for: 6-12 months ### "I'm liking Shippo" June 17, 2021 5.0 Overall Great! Pros I like that I can pay per use with . I have a small online business so I don't have a ton of orders in one day as it varies. Pricing is inexpensive which is a plus for me. Everything is one place and can enter new orders manually too. Cons My only problem is sell on several selling venues including my website which currently does not support so orders have to entered manually. This slows you down a little but still prefer to use Shippo than with the "other" shipping platforms that I have tried. I hope some day soon that Shippo will be integrated with my website to make things a whole easier. Review Source JH Jason H. Owner Arts and Crafts Used the software for: 1-2 years ### "2yr User" May 31, 2022 4.0 I like using this. Pros I like that it is easy to use. Very little issues Cons I wish you could see a running total of your purchases. ATM there is no way to see balance. Reason for choosing Shippo Tied into Square. Love that feature Review Source Response from Shippo June 3, 2022 Hi Jason, Thanks for leaving us a review. We're really happy to hear that you're enjoying your experience on Shippo! If you head over to your Analytics page, you can view your total spend within a specified timeframe. If you'd like files to save for your records, you can go to your Billing page and view/download all of your invoices. Using the Export Transactions button in your Transactions Page, you will be able to get a downloadable and editable CSV file, which allows you to sort and search by invoice number, date, carrier, etc. If you were referring to running total as the amount you'll be charged once you get to your next invoice, you can go to your Billing page and click 'View All' transactions to see the current charges that are going to be included in your next invoice. You can click the invoice number under "Invoice" to see the current, pending invoice which gets updated with each purchase, until it closes and you get charged. We hope this helps! Thanks, Shippo Support LS Linda S. Business Owner Arts and Crafts Used the software for: 6-12 months ### "Perfect solution for a small business owner" March 14, 2021 5.0 I love the ability to see all the shipping options available to me so that I can easily pick the right product. This is particularly helpful when considering the different ways to use USPS Priority Mail. I am confident that I always am able to easily select the most cost effective shipping option for my product and destination. 's customer service is also outstanding. Because of a training issue at our local post office, my company was assessed a number of label surcharges by the USPS due to a USPS postal clerk putting multiple items on the scale at one time. Shippo handled the situation by filing disputes on my behalf saving me a lot of time. Pros I love that both my website sales and my Etsy shop sales can flow into so that order management and shipping label purchases can be done from one platform. Cons I love it! It just is so much easier than other platforms I've used. There isn't anything I'd change. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Reason for choosing Shippo seemed to be easier to use. I'm a small business owner and together with my husband, we own and operate several small businesses. I don't have time to waste, so I needed something economical and easy to use. Review Source TW Tim W. Director of Operations Sporting Goods Used the software for: 2+ years ### "A great service that drastically improves efficiency " June 13, 2022 5.0 Pros Orders show up directly from our online store in ’s software so printing labels and filling orders is quicker and uses less labor Cons I honestly have had no problems using and have loved it Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) The cost per month of ship station didn’t make sense to us when Goshippo is available. Review Source MD Matt D. Illustrator Arts and Crafts Used the software for: 2+ years ### "One stop shop for shipping" November 1, 2021 5.0 Positive and great customer service when I have been stuck. It is perfect for a small personal business as well as personal mailing. Pros Ease of use and the price comparison for all the shipping possibilities, plus the discounted pricing. Cons Needs a saved address book I could easily load for recipients. It is there it for sender so it is frustrating. Reason for choosing Shippo I know of other places that offer mailing but they are more geared for large to small companies not individuals. Also I like that the pricing for all the carriers are in one place. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.