--- title: "Xledger Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Xledger the right Accounting solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146160/Xledger/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Xledger 4.5 (30) [View alternatives](https://www.capterra.com/p/146160/Xledger/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Xledger Ease of use 4.1 Customer Service 4.5 ## Showing most helpful reviews Showing 1-25 of 30 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Finance Operations Lead Used the software for: Less than 1 year ### "Efficiency improved with some frustrations" October 30, 2026 4.0 It has generally been a positive experience going through the implementation and we have now been live for seven months, although we are still waiting for the consultant to get back to us about an integration from 5 months ago! Compared to other products we compared to we found the pricing to be competitive. Overall the software has improved operational efficiency within the finance function, although it has taken some months to fully understand how best to work with the system since going live. Pros Bank reconciliation works really well, with the Auto Bank Rule Filters enabling the majority of transactions to be auto posted, albeit to control accounts. The use of "Interim GL Transactions" has enabled efficient auto reconciling of some debtor transactions. Importing data from Excel using various templates works well, other than the various steps that need to happen (see Cons). Having expenses in the same environment means colleagues only have one place they need to go to do most finance-related activities. VAT returns have worked well so far, with a partial exemption recovery rule being applied to relevant transactions. Cons Various "server" processes have to be run in order to fully process transactions, e.g. when importing files: there is no prompt to tell you these need to be run, so it is a matter of remembering them (although they can be added to favourites, but that still doesn't tell you the order to run them). The most frustrating bugbear is the list separator for csv files is a semi-colon rather than a comma, which means remembering to change this in region settings when using csv files in different software. The inability to pull data into Excel as standard for reporting is disappointing, and there doesn't seem to be any easy way to do this other than via Azure (expensive) or Power BI (limited). The "out of office" workflow and approver levels have to be created separately for Purchase Ordering and Accounts Payable/Expenses, so duplication of input is necessary. Review Source R Reviewer Head of Group Finance Used the software for: Less than 1 year ### "Improved financial visibility and control" October 28, 2026 5.0 The system meets all of our daily operational requirements and is flexible enough to expand with our growing needs. The implementation was well managed and the ongoing support we have received from Xledger has been fantastic. Pros The flexibility of the system gives us the wide range of reporting options that we needed. It has provided us with better visibility across our finances and funds, and has enabled us to strengthen our controls. The system gives us real time reporting and allows us to produce consolidated reporting across multiple entities. Cons Because this system was significantly more complex than the previous system we had been using, we found that it has taken time to build a strong understanding of the dimensions, the workflows and the different ways of reporting. Review Source R Reviewer Head of Resources Used the software for: 1-3 years ### "A great accounting tool for complicated organisations" October 26, 2026 4.0 Xledger is a really flexible tool. If you get the set up right for your organisation, you can get it to do exactly what you need. But do allow plenty of time for the system design phase and for staff training. As things change or organisations grow, the system is flexible enough to cope with developing new coding types and processes and the expert team is always on hand to help with that ongoing development. Pros The many coding dimensions enable us to categorise and report at many levels, whether by fund, by project, by department, by corporate entity or by nominal code, or indeed a matrix of all these dimensions. Lots of data fields are also available for search and filter, which makes investigating queries easier. The support team also deserve a shout out - they respond quickly and helpfully. Cons For non-accounts users, because there are so many options to manage the complexity of the accounting function, the system is less intuitive that some other systems. Staff wanting to enter expenses or purchase orders have a bit of a learning curve at first. But there again, in the accounts office, we need a lot of that complexity, so perhaps it is just a necessary fact of life. Review Source R Reviewer Head of Finance Used the software for: 3-5 years ### "Easy to use with fuctionality which supports a multi cost centre set up" October 14, 2026 5.0 Set up and onboarding process well lead and fully supported, post implementation and ongoing support is fast and ZenDesk quick response Pros Simple to use, great reporting, ability to create own reports, aftercare via ZenDesk is efficient, account manager maintains regular contact and improvements / changes to system is communicated well Cons Can't handle "Partial VAT return" unless a fixed recoverable rate has been agreed with HMRC (fixed % rather than quarterly calculations) Review Source R Reviewer Director of Finance Used the software for: 3-5 years ### "Highly practical solution for charitable organisations" October 12, 2026 5.0 Very positive - delivered what we needed to improve our systems, better reporting, and non-finance users are becoming familiar with the system and understand what the information is telling them Pros The structure of the package, its ability to handle restricted funds, the ease of reporting, are all strengths of Xledger. In addition the fact that there is a "single system" so all users are upgraded when changes happen mean everyone is on the latest version. One additional key feature is the "demo" area - which is a back up of actual data and hence when we want to test new reports, upload budgets, make sure things work before going into live, we are doing it on our own data and therefore can properly evaluate the outputs. This is incredibly valuable. Cons Changes or tweaks to the system can take a long while as it is a central upgrade - hence some of the minor issues (e.g. looking at large summary analyses) cannot be addressed at the local or UK level. However these issues are monir Review Source R Reviewer Head Of Finance Used the software for: 1-3 years ### "Xledger for a NFP cultural organisation." October 5, 2026 3.0 A great implementation in less than 4 months. Good quality implementation staff and project planning and monitoring. Good follow up with customer success team, but can sometimes feel like a sales call. Pros Reporting is very flexible and allows drill down that makes review easy. Reports can be set up for Department managers to review their own results. Chart of accounts structures are simple and easy to maintain. Easy consolidation. Vat returns are very simple and easy to complete. VAT partial exemption rules can be built into the system, removing "decisions". Purchase Ledger payments are made directly from the system, which is better to review and approve. Purchase work flows are easy to build and maintain and give good controls. GL import documents are manageable (altho could be simpler) and save time. .Fixed Assets and depreciation postings are easy to manage and produce good reporting. Some intercompany postings work well, others do have issues. A GL or AP journal's coding can be changed if the period is open, no need to reverse and reinput. The support desk is generally responsive but can sometimes delay in escalating technical issues they cannot deal with. Cons Purchase Ledger OCR does not work if you have small suppliers and can input incorrect data and so needs manual checking and input each time. Purchase orders are structured around products and therefore need to have a number of work arounds if you are an organisation that purchases mainly services, this includes GRN which is very much a "forced" process. Purchase ledger work is quite clunky and can involve moving between many screens, deferring/prepaying costs can be done as an invoice is processed but how to is not clear and many errors can be made that are difficult to unpick. When it works it's great. Approval processes are not instant and can take upto an hour to move between workflow people. Urgent transactions can be delayed. Sales invoices are not recorded in GL and therefore their detail is not available in reporting, very difficult for dept manager review. Multiple invoices are grouped into Sales Orders, which do not have a meaning for an organisation like ours. Review Source R Reviewer Head of Finance Used the software for: Less than 1 year ### "Thrown in the deep end" September 30, 2026 4.0 Having joined the organisation when XLedger was still being implemented, but after all training had been given, I am mainly self taught. But I have found the customer support to be extremely responsive which is great. Online tutorials could be easier accessed or updated more regularly. Pros I find the program stable and safe from an audit trail perspective. The built in flexibility to use as required by the business is great. Cons While I did not take too long to get used to using XLedger, it is quite different from the more mainstream offerings out there. So it can be a bit unfriendly for non-financial or junior staff. Having an understanding of the core helps. Review Source R Reviewer Head of Finance Used the software for: 3-5 years ### "Xledger and Arts University Plymouth" September 24, 2026 5.0 Overall, I feel that as an organisation, we have grown with Xledger and have been part of its journey of development and growth. The employees I deal with have been with the company since we went live with the system in 2018, which is encouraging as it means they understand both the system and our requirements. This, in turn, makes our experience efficient and effective when working with them on projects. Pros Xledger offers good value for money, is fully cloud-based, and provides strong ongoing support. The customer support is easy to access, with helpful self-service guidance and regular updates that keep the system functioning effectively. The reporting is clear and provides our university with the timely and accurate information we need to support our financial management. Cons Occasionally, screens and layouts change without consultation with users. However, when this does happen, the support team is very helpful in ensuring that users can still access the information they need in a consistent format. Review Source R Reviewer Head of Finance and Resources Used the software for: 3-5 years ### "Xledger - Fantastic cloud based accounting software" September 23, 2026 5.0 From implementation to going live, they have been supportive and helpful throughout. Comparing to other accounting softwares, this stood out as value for money and has delivered to be that. Pros Xledger is a fantastic piece of cloud based accounting software that allows us to operate across multiple countries, even where internet connectivity is weak, the user interface is easy to use and allows us to operate well for both finance and non-finance users. Cons There are still areas of the system that need improving to suit us better, however they are continuously improving and developing based on ours and others feedback. Review Source R Reviewer Chief Financial Officer Used the software for: 1-3 years ### "Positive experience with room to improve." September 23, 2026 4.0 Positive, but room for improvement. If the user interfaces could be simplified, it would enhance the experience significantly. Pros Xledger has a huge capacity for reporting that is helpful to satisfy a broad range of reporting requirements. Xledger can support users in our three official languages. Cons It can be quite complicated to set up the reporting and for non-finance users it can seem excessively demanding which encourages them not to bother. Some simple transactions like paying the balance between a credit note and invoice are not as simple and intuitive as I would like. Customer support can be slow in responding and I find we have to escalate questions quite frequently. Review Source R Reviewer CFO Used the software for: 3-5 years ### "Xledger Review" August 31, 2026 5.0 Overall, we are very happy with Xledger. The implementation and integration support was excellent, and the ongoing helpdesk support has continued to be one of the strongest aspects of the service. The combination of a powerful API, highly customisable reporting and strong transaction tracking gives us a lot of flexibility in how we use the system. It is probably more comprehensive than we need in some areas, but the functionality we do use has made our financial reporting and processes much more efficient. Pros The support has been excellent, particularly during the initial integration. We never felt like we were left to figure things out ourselves, and the ongoing helpdesk support has been fantastic. Responses are very quick, and issues have consistently been resolved efficiently. I also really like the API integration and the flexibility of the reporting. Being able to create customised reports and then use an export link to connect them directly into Excel Power Query makes running and maintaining reports much quicker and easier. The reconciliation, GL and accrual functionality is also particularly useful for us, as it gives us a clear way to track and manage where we are with accruals. Cons Xledger is a very detailed and comprehensive system, with a huge number of functions and features. For our business, we don't use a lot of them, so at times it can feel like more system than we necessarily need. However, this level of detail does have its benefits. The ability to track transactions throughout the system and drill into the detail is extremely useful when investigating or understanding transactions. Review Source R Reviewer Resources Director Used the software for: 3-5 years ### "Xledger - an excellent choice for charities" September 1, 2026 5.0 Very positive - we are very happy to sing Xledger's praises, both as a system and as a company - their culture is to invest in the relationship, rather than sell you a system (like resellers tend to). Pros The ability to record and report in several dimensions coupled with the excellent customer experience and support. Cons The bank upload and reconciliation would benefit from some further development, as would the VAT part of the system. Review Source R Reviewer Head of Finance Used the software for: 1-3 years ### "The British Academy" September 23, 2026 4.0 This is a very good product for a complex organisation and I would recommend it to anyone seeking a similar level of functionality. It has greatly improved our reporting speed and provided much better visibility to non-finance stakeholders. Pros It has very good functionality. We have multiple restricted income streams and budgets and are able to track and report on these in line with funder requirements. The self-service reporting for budget holders is also good, and saves time as budget holders can check on their spend without having to go back and forth with the finance team. Supplier payments is also good, with a direct link to the bank. Cons Some activities seem overcomplicated. For example, to set up a new user I have to switch back and forth between Chief Accountant and Domain Administrator roles and set them up in multiple places. I also find it difficult to track outstanding purchase orders by approver, and to transfer individual purchase order approvals from one person to another without transferring all items. Review Source R Reviewer Head of Finance Used the software for: 1-3 years ### "Xledger - Excellent Finance System and Great Support" September 21, 2026 5.0 We have been live with Xledger for 18 months, and the overall experience has been very positive. Having been with our previous system for 12 years, following our tender process we were excited by the enhancements that Xledger would bring us across each stage of the finance function, and I'm pleased to say we are very much seeing these come through. There is such a depth to the functionality within the system, which gives you endless possibilities in how to configure your processes, and handle complex scenarios well. I have been extremely happy with the support provided right the way through Award, Implementation, Go Live and the ongoing customer support. I would highly recommend Xledger as a solution for organisations who want an adaptable and modern finance system. Pros Moving to Xledger has enabled us to automate a lot of our month end input and provide non finance users across the business quicker self-serve information with drilldown capabilities. We have complicated VAT rules which through some thorough discussions in implementation we were able to set up that works well for us, where this had been a real issue in our previous system and with others reviewed during our tender. The additional functionality Xledger provides us with is brilliant, and along with a range of standard reporting, the ability to create bespoke reports yourself within the system is excellent. Throughout the process our consultant was incredible, and the ongoing support the best I have seen. Xledger is continually developing, and these updates are made available and included within your licences, unlike what we have experienced with other systems where huge price hikes to transfer to the latest version were always the solution. Cons The style of some of the older screens don’t look as modern and has a bit less functionality, I know the development on these is ongoing, so very much looking forward to them all being in the upgraded format. Some more advanced integration, such as pay by invoice link with full reconciliation would be very welcome. Review Source Emma B. FC Used the software for: Less than 1 year ### "Great accounting software for growing businesses " September 17, 2026 4.0 My overall experience with Xledger has been very positive. The customer service has been excellent, with the team being helpful and responsive whenever support was needed. The migration from our existing software was straightforward and well managed, with minimal disruption to our business. Training and guidance were also available to help us get familiar with the system, making the transition much easier. Pros Xledger has excellent customer support from the start. The sales team are honest and direct you to the correct level for your organisation. It has a user-friendly interface and is simple to get started on. It offers good value for money for the level of reporting you get. It has MTD and VAT features, and therefore is set up for tax management. Xledger automates repetitive finance tasks such as invoice processing, payments, reconciliations and approvals, reducing manual data entry.Approval workflows – Businesses can set up automated approval processes for areas such as purchasing and invoices, helping improve financial controls. We chose Xledger for its scalability as we grow in our various income streams and the complexity of the reporting requirements needed. Cons For smaller organisations it can be expensive, but as I said they are honest from the beginning with what will work for your size organisation and provide a high level of support. Migration can be challenging if moving financial data from an existing accounting system into Xledger can require careful planning and data preparation but lots of support is available and your data is stored safely and securely. Review Source R Reviewer Head of Finance Used the software for: Less than 1 year ### "Implementation and Go Live review!" September 8, 2026 5.0 My overall experience is more than positive. The team at Xledger who we worked with were brilliant, I can't praise them more. Even post go live if there are any queries they are answered within a timely manor. Xledger has the capability of various things such as complex reporting, budget's and dashboards which are all user friendly once set up. Overall my experience has been really positive. Pros One of the main things I like about Xledger is the reporting side of the system. It is very in-depth so it does take a little getting used to but once the reports are written, it massively saves admin time and manual workarounds. During implementation and post go live, the Xledger consultants were really knowledgeable, their support was amazing and nothing was a silly question. We couldn't have implemented the system as quickly and effectively as we did without the Xledger team on hand constantly. We were on a really quick turn around and were able to go live within the expected plan. Cons One thing which did take a while to get used to was the different areas and how they all feeds together. Coming from a legacy system which was really outdated, it took a while to get used to the system. However, once the team were familiar and confident, the system is easy to navigate. Review Source R Reviewer Finance Manager Used the software for: 1-3 years ### "Reliable and User-Friendly Finance Platform" September 7, 2026 5.0 My overall experience with Xledger has been excellent. It is a reliable and comprehensive solution that makes financial management more organised and efficient. The platform has made day-to-day accounting processes much easier to manage. I would highly recommend Xledger to organisations looking for a modern and efficient accounting solution. Pros What I like most about Xledger is how much it simplifies the day-to-day management of finances. The system is well organised, easy to navigate, and gives you a clear overview of everything in one place. I also really like the automation features, as they save time and make routine tasks much more efficient. Cons There is a learning curve when first getting familiar with the system, particularly with some of the more advanced features. However, once you become familiar with the platform, it is straightforward to use and offers a lot of functionality. Review Source R Reviewer Financial Controller Used the software for: 3-5 years ### "Powerful finance system" April 29, 2026 4.0 Positive - our Customer Success Executive is great - very attentive and helpful. It is sometimes challenging to develop the system when you are not a technical expert and short of time so more "default" common reports would be helpful. Pros User friendly and created with accountants in mind. Drill down functions are helpful so you don't have to change screens - the new "back" button is good. Equip has been great tool for the wider team and means that there is less pressure on the super users. Cons One key issue is the help section. Many of the articles are out of date or lack sufficient detail, which means users are often forced to raise queries directly with Xledger support. This creates unnecessary delays while waiting for responses and reduces efficiency in day-to-day operations. There are also concerns around payment processing controls. When processing RAPs, the bank details entered in the “Bank Account” field frequently match those shown on the invoice rather than the details held in the supplier register. This presents a clear risk from a controls perspective. The system should enforce or prioritise the use of verified supplier bank details to ensure consistency and reduce the risk of error or fraud. Xledger has been very slow lately. I often have to close it down and re open it. Sometimes I have to wait quite a long time after I raised a ticket from Xledger support before I hear back. I often have to chase. Actual Vs Budget screen- When I click into a breakdown of a code. It used to always bring the pdf up automatically. But this has now disappeared and I have to reselect the Image option each time. Review Source R Reviewer Finance Manager Used the software for: 1-3 years ### "Kingdom Group XLedger Review" September 18, 2026 4.0 Overall, our experience with XLedger has been very positive, and we have seen significant improvements in both the efficiency of our processes and the visibility of financial information across the business. The system has helped streamline key activities, provide timely access to data, and support more informed decision-making throughout the organisation. Pros XLedger is a user-friendly system with comprehensive guidance available to support colleagues when needed. Through its integration with our banking platforms, it provides real-time banking data and streamlines the payment process, allowing suppliers to be paid more efficiently. The system also enhances visibility across the business by giving colleagues access to financial information and budget performance, supporting better-informed decision making. Cons Whilst the asset module meets our core requirements, it can be slow when adding new assets and generating reports. Improvements to system speed and reporting visibility would greatly enhance efficiency and enable us to make better use of the module's capabilities. Review Source R Reviewer Controller Used the software for: 3-5 years ### "Great alternative for a US subsidiary where foreign parent overseas uses Xledger" May 29, 2023 5.0 Take a look at Tripletex, I think Xledger can learn a lot from them in terms of system user-friendliness. They obviously don't have the international capabilities that Xledger has. Pros I work with US subsidiaries of European companies and it is great to work in the same system as the parent company. I have used Xledger on and off for over 10 years and the level of service has been really great. Cons I find that the user interface is lacking and needs a refresh. For those of us not working in the system every day it is hard to find the exact location in the system for doing certain tasks. The filters and reports are less than intuitive. Review Source R Reviewer Project Manager Used the software for: 3-5 years ### "A modern tool" June 1, 2023 4.0 Pros Ability to model a complex hierarchical structure of entitles. State-of-the-art GUI and integration capabilities. Cons Number of problems introduced with every release (and sometimes with minor patches). Unclear communication about fixing schedules. Review Source R Reviewer Director of Finance & Systems Used the software for: Less than 1 year ### "An Excellent Option For Mid-Range Finance Needs" July 30, 2019 5.0 Xledger have been a great partner for us, and is offering a way to radically change the way we conduct Finance in our organisation, meaning that we are no longer a back-office function, but a true business partner. Pros Xledger offers ways for SMEs to save processing time, with great solutions such as its OCR engine for purchase invoices, and automatic postings on bank entries. The licensing model allows you to scale up or down, and encourages you to think about ways you can make your business more efficient. Cons At times, there are changes we requested that were not possible, so you may need to modify some processes to fit the system. Review Source R Reviewer Head of Finance Used the software for: 3-5 years ### "Xledger was very quick and cheap to implement." July 17, 2017 5.0 Pros What I personally like about Xledger is it's very user-friendly. It has lots of automated features, many things I haven't seen in other packages. Things like prepayment of expenses, automatic loading of invoices, key information loaded overnight and the look and feel are all very nice. It's cloud based, which is a common strategy for a business of our size and it also offers such good value for money and support. The staff takes you on a journey during which your needs are really listened to and factored into future developments. I think it would be very well suited to any organisation using multiple projects. Cons In relation to the software, I would have liked a link to payroll and more integration with people records. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Review of Xledger" June 10, 2019 4.0 The system has been a game changer for ERP - but the company needs to find new ways to continue to be that Pros Most advanced SaaS ERP system Easy to sell To easy to switch partner Cons We need more: - A partner portal with all informastion as Visma are having for their partners - open GraphQL for integrations - Automated bookkeeping - Automated reconsiliation - a system for administration, planning, QA for customers (like poweroffice) Review Source R Reviewer Financial Controller Used the software for: Less than 1 year ### "Since on-boarding to Xledger we freed up 1/3 of our processing time compared to our previous system." November 17, 2017 5.0 very interesting and useful. Pros Since on-boarding to Xledger we freed up 1/3 of our processing time compared to our previous system. Support is excellent with Xledger, they are always just a phone call away and day to day problems are resolved within a couple of hours. The interface is quick to get around and the usability is good. If I were to recommend three things about Xledger; firstly it would be the relationship has been more of a partnership from start to where we are now; secondly how cost-effective it is, the price was extremely competitive compared to others; and thirdly the systems usability specifically reporting and dashboards make this a powerful information tool to the business. (Financial Controller, UK Public Protection Agency) Cons I would have liked to have had the capability to carry out statistical KPI reporting within the software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.