Who Uses This Software?

For Marketing and Sales teams that want to capture, qualify and close more business from events.


Average Ratings

32 Reviews
Ease

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Akkroo
  • akkroo.com
  • Founded 2012
  • United Kingdom

About Akkroo

The lead capture solution built for Events, Trade Shows and Exhibitions. Capture and qualify leads at events using smartphone or tablet. Capture leads with business card scanning, badge scanning & customisable forms. Integrate leads into your CRM and/or Marketing Automation. Power data-driven decisions on when and where to exhibit in the future. Akkroo is the Event Lead Capture solution that connects your events, sales and marketing.


Akkroo Features

  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

Akkroo Reviews Recently Reviewed!


An elegant lead capture solution

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I have tried several lead capture solutions at trade events and exhibitions, and Akkroo is hands down the best that I have used. The beauty of Akkroo is it's simplicity at every stage. From the initial set up of event forms, integration with back end CRM systems, and capturing data at events. Some other solutions I have used can result in quite a long, laborious form at the event that dictates the conversation on stand. With Akkroo, you take a picture of the business card and it feeds directly into Salesforce, it covers GDPR requirements and the process of capturing data takes about one minute, leaving more time to have meaningful, strategic conversations. Plus you can see leads in real time, which makes follow up and reporting much easier.

Cons: I have not experienced any downsides so far.

Overall: I cannot speak highly enough of the customer service provided by Akkroo. Our dedicated account manager Rebekah has offered support throughout the process, from product training, to helping design our branded event form, to helping set up our back end integration with Salesforce. Transitioning processes like this can sometimes be an uphill battle, but the quick and helpful contact has made my life very easy!

Akkroo was the perfect fit for us, easy to implement and embed in our field teams.

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dashboard is intuitive and the export process is easy and painless. Very conveinent for sharing data and tracking my team's progress! We have a great account manager who is responsive and attentive. Whether it is just experiential feedback or finding a solution to make the program run smoother, Clare always is willing to hop on a call!

Cons: At times the app freezes with high volume use. Can be limited by the number of iPads available if an event is very busy, but its not really an issue.

Overall: Simple file of all captured leads for each event, 100% accurate and therefore so easy to use, follow up and track.

Akkroo Feedback

Aug 23, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The dashboard is intuitive and the export process is easy and painless. Very conveinent for sharing data and tracking my team's progress!

We have a great account manager who is responsive and attentive. Whether it is just experiential feedback or finding a solution to make the program run smoother, Clare always is willing to hop on a call!

Cons: At times the app freezes with high volume use.

Overall: We have a team of 50 on the platform and it makes tracking their performance week to week much easier! We also love that Akkroo is customizable to our clients' requests.

Recommendations to other buyers: If you experience any issues with the platform, the Akkroo team is very responsive and will work towards the best solution.

The Power of Akkroo!

Aug 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple file of all captured leads for each event, 100% accurate and therefore so easy to use, follow up and track.

Cons: Can be limited by the number of iPads available if an event is very busy, but its not really an issue.

Overall: Akkroo was the perfect fit for us, easy to implement and embed in our field teams. Support has been excellent, but little is required. Excellent developments keep coming.

Recommendations to other buyers: Thoroughly recommend it!

Vendor Response

by Akkroo on August 17, 2016

Thank you Hilary! We're delighted that you've had a positive experience, and the whole team here really value your commitment which is helping us to develop Akkroo to become a continually better solution. - Andy Higgs, COO

Perfect for experiential

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use, with just the right amount of features to ensure that we can capture all the information that's needed, without having unnecessary options to complicate the templates.

Cons: There was a bit of confusion at first in terms of app usernames and passcodes.

Overall: Really great customer support

Tribal Group Review

Aug 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Simple to use. User friendly. Support.

Cons: The only thing we would like to be able to do is to access the date live at events through the device.

Overall: The software is simple, effective and easy to use. Exactly what we wanted from Akkroo. Since buying the software we have had regular contact and check in emails from our Customer Success Manager which have been helpful and reassuring, they are always on hand to support whenever needed even with our colleagues overseas in different time zones. New features have been added since we started using the software which shows Akkroo is constantly improving.

Recommendations to other buyers: I would highly recommend this software as a great lead generation tool, we have made huge improvements on how we collect and analyse our leads and opportunities.

Feedback on Harrods pages

Aug 18, 2016
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Dashboard easy to use

Team is always very helpful and responsive

Everything is stored in one place

Cons: There is no real time calculation of volumes so I end up sometimes having more customers booked for an event than I can accommodate.

There are a few limitations in terms of design (adding more images or backgrounds) but this is secondary

Overall: Using Akkroo has been great, it helped me deliver better customer experience and saved me lots of hours of manual work (adding data on a spread sheet from an inbox). The team has been brilliant and are there every time I contact them with my mental requests. The dashboard is very easy to use.

Recommendations to other buyers: thank you all for your help guys!

Vendor Response

by Akkroo on August 18, 2016

It¿s been a pleasure working with Harrods, one of the greatest brands in the world to help them continue to deliver a exceptional experiences for their customers. We¿re always keen to improve our product and services to help them achieve their event goals and reduce manual effort, and the feedback they¿ve been happy to supply continues to shape the improvements of tomorrow. Thank you so much for your continued support. - Andy Higgs, COO

Review of Akkroo for Experiential Lead Gathering

Aug 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Akkroo app is very simple to use, as is the background dashboard which is used to set-up events and download and sort data post event.

In addition to this, the office support is prompt, knowledgeable and goes over and above to help.

Cons: There is no limit to the amount of people that can download the app on any account - so we occasionally go over the amount of "users" on accounts.

User-friendly and easy to use app

Feb 15, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: The surveys are easy to set on the dashboard.

Setting templates and replicating existing ones is very helpful when handling multiple surveys for the same country.

I like the option of hidden fields with default values, also the simple integration with Salesforce.

Cons: I feel it's missing some basic features, like the possibility to manage your own 10 devices (delete option only available through support).

I also don't like that there is no admin dashboard included in the initial price package and additional/account access has to be handled through support.

Easy, quick, simple, personable

May 18, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The app is simple and easy to use! I was really please with how easy it was to export the data once we arrived back from a show. It was great that we could edit the look of the form to represent our brand. The customisable features were ideal.

Cons: I am unsure as to whether it was my own error or an app error, however, I did experience one issue with the app not working when there was no WiFi. However, the support team were very quick to help, so it was barely an issue.

Much better than anything we have used in the past

Feb 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: simple to use and can be used offline

Cons: only can be used on iPad... we have lots of tablets we would have liked to use it with. Also, you have to sync the device every time you make a small change

Overall: Big improvement on the use of other lead capture methods. We are still getting used to it and understanding its full capabilities but seems to offer everything we need. The only negative at this point is that it struggles to sync without a top notch internet connection so we were unable to sync most our devices till we made it back to the office (this meant lots of people will have received their follow up email rather late!). The team kept to their word and had someone onsite for our first event which was a god send as we had some trouble with initial use. Good response rate on emails although some of the online instructions offered to resolve problems could be clearer.

Looking forward to continue using it!

Akkroo gives us the flexibility we need to capture leads efficiently and the support is great.

Nov 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: easy to use

possible to fully customize

flexibility to change per event

overwork which is done

full integration with pardot/SFDC

Cons: not possible to see on which lead you make a comment (work in progressp)

structure of uploading PDF (work in progress)

link to a central database (ex box folder) would be nice so we don't have to upload each time and you always have the updated PFD

time consuming to synchronize PDF folders

Review that Craig asked me to do!

Aug 18, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and exporting of data. Better now that we can go back and add notes after we have registered someone.

Cons: Sometimes it takes a long time to sync the data or it has to be done multiply times.

Overall: We have been using the system for about 18 months for exhibitions in the UK and makes data capture easier

Recommendations to other buyers: Previously when asked for feedback this has been taken on board and for a team based in France it was nice to meet some of the Akkroo team at The France Show in January Please note that we are a property management and real estate, kitchen and planning company but I can't tick more than one box, which is something I can do on Akkroo! We use it 5 times a year.

I find Akroo really simple to use from form creation through to exporting.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. The process of creating a form is really simple with good logic to really tailor the form to do what you want it to.

Cons: Perhaps could have more control over the form layout e.g. the spacing between the questions and changing colour themes

Vendor Response

by Akkroo on May 17, 2018

Thank you for leaving us a review , it's great to hear you are enjoying Akkroo and how customisable our lead capture forms are.

In regards to the layout of the form builder, you do have the ability to move the questions closer together and also to match the colours of the form to your branding. Your customer success manager will be in touch to discuss this further with you!

Superb support and great software!

Aug 18, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity

Cons: there are none

Overall: I love working with the team at Akkroo, they always have time to assist and always go beyond what I expect to help me get projects running.

Recommendations to other buyers: Well worth a trial, the team will also happily look at modifications for you if you need them.

Vendor Response

by Akkroo on August 18, 2016

We really value your commitment to our services Jamie, and we¿re thrilled to hear you enjoy working with us. We¿re glad to be helping Quatreus serve the needs of their own customers. Thanks for your comments, we really appreciate it. - Andy Higgs, COO

Dreamy! The Akkroo Team takes our business as seriously as their own.

Oct 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The flow and logic of the tool help us be more organized, thorough and responsive. A plus that I can build out the forms and email responses myself (well, with a helpful nudge and coaching from my amazing Akkroo Team)!

Cons: As soon as the full feature set can be used on Android devices my rating will go to 5 stars. We invested today because we understand and see value in the solution as is and the product roadmap. I appreciate the lock down of the event form once the event is live and in use. But, it does make for challenging times if you have not tested properly. I guess that could be a pro as well, test early and often so you are not sidelined by mistakes and last minute fixes.

Super easy tool

Dec 23, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: How it's so easy to build a custom form. Really self-explanatory.

Cons: The way the data exports when you've used the business card transcription. Kind of doubles the data which leaves you with some manual work.

Overall: I love working with a young dynamic team like the Akkroo-team. They're brilliant and they definitely put user (and customer) experience above all. Absolutely no complaints.

We enjoy using Akkroo and are excited to receive the newest release

Oct 31, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the way that we have the flexibility to construct fields. We can design our own layout and add listings. Delighted with the software and its made my job a lot easier. Still sad though that I have to purchase and extra license should I wish to upload to Salesforce. This should be in the package.

Overall: Quick, easy and good collection of business leads data

Experience has been great so far!

May 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Akkroo has allowed us to drastically improve the quality of leads we collect at events and has enabled our sales team and others to just have better quality conversations with potential customers at events.

Cons: I am super excited for the Android offline functionality that should be coming live this Fall!

Capterra loader

Very helpful and efficient

May 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use for this app is the most favourable thing about it. we have implemented it across the whole of our business.

Cons: Security updates and having to update it regularly. Trying to pass this information across 48 sites and over 300 staff gets quite difficult.

Has removed an enormous amount of hassle and manual work from our event lead capture process.

May 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: - Ability to capture more customised data at events

- Integration with other marketing platforms

- Akkroo team have been very open to feedback from our team, and have actively implemented feature suggestions where appropriate.

Cons: - Sales teams complain it's not as easy as scanning a badge

- Customer facing interface is not as attractive (out of the box) as perhaps it could be

- Guestlist feature is useful, but still clunky

Excellent, the support team is very helpful and accommodating.

Sep 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's very intuitive. That you can take pictures, it would also be great if you could upload pictures from your phone gallery.

Cons: The camera and scanning functionality that is not available on Android would be helpful.

It can be difficult to manage events/forms within the app when you have 150 users in the field but we have identified some workarounds and options.

Smooth

Sep 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Its easy to use and navigate the system. New developments and new functionality is added to the system regularly.

Cons: There is nothing that I particularly don't like about the system. It would be good if there were some best practice guidelines that help us to create emails and options for the form to get the most out of the system.

Excellent App and Excellent Customer Service

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and completely bespoke to the way you want the form to look and feel.

Cons: There is not that many cons I have to say about Akkroo. It is a very good product.

Overall: It is defiantly the best way that I have experienced to capture leads at events and be GDPR compliant. The customer service has also been incredible. Our rep is always on hand to answer any questions and is able to resolve them very quickly. She keeps an eye on our events to see that everything looks good and runs smoothly. Overall great product and great service.

Easy data capture which enables coverage from all the team when working at exhibitions

Feb 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very simple to use. Feedback from the sales team found preference to the business card capture facility within the app made exhibition data capture so much easier.

Cons: Its sometimes frustrating when you have a template set up and through user error this disappears and you have to then start a fresh.

Overall: The easy data caputre means we are able to distribute leads to the sales team promptly so they could respond within 48 hours of us attending an event.

Few bumps, got there in the end

Jul 31, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Statistics and search data functionality

The ability to search any data captured, across all events for us was important. Our sales team constantly ask for data as soon as it's captured. Search makes it easy.

Cons: Lack of text/colour customization, no Android app. Android is a massive part of our business, and we're limited to iOS, for now.

Overall: Ease of use, great portal and functionality

Great customer service, and a ver useful app;.

Aug 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Akkroo is very quick and easy to use, which makes it popular with our sales teams. The marketing team find it easy to customise for each event, which has made it much more effective as a lead capture tool. It's also easy to allocate and track leads back at the office.

Cons: It has been more expensive to implement than our previous solution

Jeff is awesome and whenever I had a question regarding Akkroo he was there to answer my questions.

Mar 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is intuitive and ease of use and the gathering of prospects information at an event is awesome. The downloading of the names to an excel spreadsheet makes it easy to send out marketing materials and follow-up emails.

Cons: We have had issues with our own internal fire walls and downloading the information from Akkroo, but we will use the software outside of the office and then have no issues.

For corporate reasons, we have been asked to use Akkroo.

Mar 06, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: I like the interface and the ease-of-use of the application. I also like the option to send an email (with attachments) once a lead has been created and synchronized.

Cons: We have to wait after synchronizing the leads to be able to check if there are mistakes in the business card transcription and then correct them.

The best lead capture solution for us

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Akkroo is prety intuitive and very simple to use and to implement. It has an easy export process, covers GDPR requirements, the process of capturing data takes about 1' and provides a great customer service. Making life easier for the sales team. :)

Cons: can be limited by the number of ipads if it gets busy at the event. would like to get some more info from the statistics. or to be able to have some features there. When you create the form, some question types are not so friendly.

Overall: it is a great tool with a great customer service. Rebekah is very helpful and responsive offering constant support. any problem i would have she can find a way to help us.

Questions were asked quickly and Jeffs support was very helpful

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It`s very easy to use and to edit. You don`t have to start a new template for every event, you can just copy the event and edit it.

Cons: I have to edit the excel file with the contacts, becusebit doesn`t recognise al infos (names, streets, country is missing)

Very easy to use, the staff is very knowledgeable if I do have any questions.

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: My favorite thing about the software is how easy it is to set up forms and then change. Before I used to have to send my changes to a third-party and hope they followed through properly the first time. Now, I have the ability to this myself so there is no more confusion.

Cons: The only thing is that a few employees like Android and only being able to do manual entries for the time being is not their favorite thing.

Vendor Response

by Akkroo on May 29, 2018

Hi Kaile, our new Akkroo app is launching beginning of July. This will allow Akkroo to be used with Android with the same functionality as iOS! Let's get on a call to schedule a demo.