# ChangeGear Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ChangeGear Software - reviews, pricing plans, popular comparisons to other Human Resources products and more. Source: https://www.capterra.com/p/146239/ChangeGear-ITSM --- # ChangeGear Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChangeGear ## What is ChangeGear? ChangeGear delivers a comprehensive service and support solution for IT and enterprise service requirements. It includes all the capabilities you would need. Based on ITIL processes, it includes AI capabilities with a virtual agent and copilot. Self-service is enhanced with the VA or a self-service portal. It includes ticketing, change and incident management, asset management and more. ChangeGear provides smarter tools, processes, and capabilities improve productivity, streamline business process automation and meet reporting requirements. ## What is ChangeGear used for? [IT Management](https://www.capterra.com/it-management-software/)[IT Service](https://www.capterra.com/it-service-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 80% Neutral 10% Negative 10% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChangeGear?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.serviceaide.com&name=ChangeGear) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChangeGear 4.0 (51) VS. [4.5 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (51) Ease Of Use 4.2 (752) Value For Money 4.1 (41) Value For Money 4.3 (533) Customer Service 4.1 (44) Customer Service 4.3 (543) ## ChangeGear alternatives [4.6 (1,635)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $795.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (480)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146239/ChangeGear-ITSM/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Self Service Portal 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information API 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Prioritization 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency Single Sign On 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once Task Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression ChangeGear 82 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Route documents and other data through one or more stakeholders for review and approval Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Planning training and tasks to facilitate the transition to new technology, process, or workflow. Track changes in laws and regulations and compare previous legislation to current legislation Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Graphical representation of data Automatically scan the network for devices and take pre-defined actions upon discovery Manage, store and organize emails within the system or via third-party apps A chronological record of actions or occurrences within a network, software, or process Analysis of impact/effect on IT services and other business processes Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Schedule and assign issue completion dates and/or times Managing inventories and tracking changes to hardware and software configurations Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process and analyze human language in text or audio form Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Monitoring and measurement of relevant metrics to assess the performance of IT resources Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Analyze and gain insights into data in real-time Set an issue to repeat Creating relationships between different IT assets to define their status and dependencies in a network Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Track the status and progress of tasks Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Track employee/learner's progression through training programs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (50) 4.0 Based on 50 reviews ## Pricing Value for money 4.1 (41) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.1 (41) 4.1 Based on 41 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/)[ Callture](https://www.capterra.com/p/177646/Callture-Connect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (44) 4.1 Based on 44 reviews ## User reviews Overall rating 4.0 Based on 51 reviews Filter by rating 5(20) 4(20) 3(6) 2(2) 1(3) Mentioned topic Sorted by most recent ZN Zalman N. Operations Manager at MCA Track and GoACH Information Technology and Services ### "ChangeGear Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 12, 2025 Pros ChangeGear has greatly improved our ticket and incident management. Its intuitive interface and customizable workflows have streamlined communication between technical teams and internal users. Cons Updating certain automation features sometimes requires manually reconfiguring existing workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Lexi J. Business Operations Associate Computer Networking ### "Cost-effective and Customizable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 30, 2025 ChangeGear is a versatile platform that easily adjusts to shifting business requirements. It offers a range of features that support efficient workflow management. Pros This software provides good value for money. It adapts easily to our business’s changing needs. It's also highly customizable, we were able to tailor it to fit our organization’s specific processes. Cons The ticket management features need improvement. In addition, the reporting functionality isn’t as strong as it should be. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RY Rania Y. Manger Arts and Crafts ### "Excellent app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2025 Excellent app to use i highly recommended it to be use im fan of this application Pros The sll features of application i love it very much i highly recommended it to be used Cons Nothing to say really i love this application as package all featuress of this application are very good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. wilson l. Service desk Computer Software ### "un software que si o si todas las empresas de Servicios de IT deberian tener " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 2, 2025 muy buena, una herramienta de IT indispensable que si o si deberian tener todas las empresas que presten servicios de IT , te ayduara a gestio de slicitudes de Helpdesk Service desk CMBD IT entre muchas otras areas que haran que la empresa sea mejor posicionada en relacion al servicio Bridnado Pros es un Software que te va a permitir gestionar proceso de IT Cons Es considerablemente costosa si tu empresa es pequeña Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User systems engineer Government Administration ### "change gear ticketing system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 24, 2021 goof Pros easy to understand the flow and good in getting alerts and notifications .very good as a ticketing system Cons upgrade from 6 to 8 6 is 32 bit and 8 is 64 bit move to 7 and then 8 Switched from [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LN Laetitia N. Manager, IT Service Management Hospital & Health Care ### "Functionality" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 5, 2019 Considering our budget constraints, ChangeGear is currently a great tool for our organization. We are exited about the new and improved service catalog module. Pros Compared to other ITSM tool, ChangeGear very cost-effective. The licensing model is flexible and can scale easily. We selected the combine both the single user and site license option and this work great for our It team of 300+ users. The platform aligns with the ITIL framework so integrating the tool with our ITIL processes (Change, Incident, Problem Management, Service Request fulfillment, etc ) did not require any customization. Cons The Task functionality can be improved. We are experiencing some barriers with reporting of tasks. The other challenge is that we can only apply 1 SLA to tickets ( for example, we can only apply the Response Time SLA OR Resolution Time to incident tickets. Not both) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tim W. Change Manager/ITSM Administrator Telecommunications ### "Mitel Networks ChangeGear Deployment" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 13, 2019 Overall a very positive experience Pros Ease of use, both from an administrative and general usage perspective. Cons Documentation: Admin Guide and a few operational shortcomings Reasons for choosing ChangeGear ChangeGear was the solution selected by way of association with another company, a SAAS Solution was desired, reasonable cost, as well as overall functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Brian W. Admin Financial Services ### "Find a different product than ChangeGear" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 September 11, 2019 I would rather slam my hand in a door than use this software. Pros Nothing. It is the worst I've ever used in my 20+ years in IT. I'm also familiar w/ Remedy and ServiceNow. Cons It is overly confusing and a huge time waster. You can't look at it and figure out what you need to do like any other software platform. Every single time I try to do anything my tickets end up getting incorrectly assigned or routed. No one seems to understand the logic of their workflow. Everyone I've ever talked to at my company hates this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tylene C. Supervisor of Technical Support Education Management ### "ChangeGear in K12 Environment" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 28, 2019 Pros It is very versatile and IF you know what you are doing, could handle just about any scenario. Cons Unless we have a lot of money for services, for a typical technology user, the software is very complex. K12 environments don't have the money or resources to get the most out of this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jonathan A. Business Analyst Utilities ### "ChangeGear Product Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 26, 2019 We use ChangeGear for the primarily application within our Business Technology group (IR, RFC, CMDB). Since having a stable and very utilized product within BT, we have started to development the application for various other business units around the organization. Overall, ChangeGear has been a great tool for NWE and we plan on growing the use of the application in the future. Pros Great, easy to use tool that provides customization capabilities to fit almost any business need. Cons Transport structure and method between environments (DEV, TST, PRD). OID's and other configuration seem to get misaligned which causes the testing team to always have to perform thorough testing, even with the most simple changes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/146239/ChangeGear-ITSM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ManageEngine Endpoint Central vs ChangeGear](https://www.capterra.com/compare/146239-170018/ChangeGear-ITSM-vs-ManageEngine-Desktop-Central)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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