# ChangeGear Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ChangeGear Software - reviews, pricing plans, popular comparisons to other Human Resources products and more.

Source: https://www.capterra.com/p/146239/ChangeGear-ITSM/pricing

---

# 

 ChangeGear Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ChangeGear

## What is ChangeGear?

ChangeGear delivers a comprehensive service and support solution for IT and enterprise service requirements. It includes all the capabilities you would need. Based on ITIL processes, it includes AI capabilities with a virtual agent and copilot. Self-service is enhanced with the VA or a self-service portal. It includes ticketing, change and incident management, asset management and more. ChangeGear provides smarter tools, processes, and capabilities improve productivity, streamline business process automation and meet reporting requirements.

## What is ChangeGear used for?

[IT Management](https://www.capterra.com/it-management-software/)[IT Service](https://www.capterra.com/it-service-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)

Top alternative

Featured

Overall rating

Based on 51 user reviews

Reviews sentiment

Positive

80%

Neutral

10%

Negative

10%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ChangeGear?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.serviceaide.com&name=ChangeGear)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ChangeGear

4.0 (51)

VS.

[4.6 (1,460)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

Starting Price

Contact vendor

Starting Price

$795

Per User, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (51)

Ease Of Use

4.5 (1,459)

Value For Money

4.1 (41)

Value For Money

4.5 (1,315)

Customer Service

4.1 (44)

Customer Service

4.4 (1,306)

## ChangeGear alternatives

Highest Rated

[4.9 (477)](https://www.capterra.com/p/181954/Iru/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/146239/ChangeGear-ITSM/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

4.3 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Self Service Portal

4.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

API

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Prioritization

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Arrange tasks based on the level of priority or urgency

Single Sign On

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Allow users to access multiple services after entering their login credentials once

Task Management

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

ChangeGear 82 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Route documents and other data through one or more stakeholders for review and approval

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Assign issues and tasks based on availability or required skills

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Tickets are automatically assigned to specific agents based on predefined rules

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and monitor efficient handling of all changes/transitions

Planning training and tasks to facilitate the transition to new technology, process, or workflow.

Track changes in laws and regulations and compare previous legislation to current legislation

Configuration Management Database

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Configure existing workflows to meet your organization's needs

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Graphical representation of data

Automatically scan the network for devices and take pre-defined actions upon discovery

Manage, store and organize emails within the system or via third-party apps

A chronological record of actions or occurrences within a network, software, or process

Analysis of impact/effect on IT services and other business processes

Manage and track all disruptions and incidents

Track and manage inventory levels to maintain proper supply

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Schedule and assign issue completion dates and/or times

Managing inventories and tracking changes to hardware and software configurations

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Track and organize the number of licenses available to the organization

Templated responses for responding quickly to recurring support requests

Manage, maintain and track the performance of assets and equipment

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Process and analyze human language in text or audio form

Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Monitoring and measurement of relevant metrics to assess the performance of IT resources

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Streamlining repetitive tasks and activities through automated and predefined workflows

Organize and manage all processes/procedures involved in purchasing goods and/or services

Plan and coordinate all the resources, costs and time needed to execute assignments

Analyze and gain insights into data in real-time

Set an issue to repeat

Creating relationships between different IT assets to define their status and dependencies in a network

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Review, approve and cancel requests for goods/services to be purchased

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Manage all supplier data and operations

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Create, manage and track all task activities and progression

Track the status and progress of tasks

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Track employee/learner's progression through training programs

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.0 (50)

4.0

Based on 50 reviews

## Pricing

Value for money

4.1 (41)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.1 (41)

4.1

Based on 41 reviews

## Integrations

[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[

Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/)[

Callture](https://www.capterra.com/p/177646/Callture-Connect/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (44)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (44)

4.1

Based on 44 reviews

## User reviews

Overall rating

4.0

Based on 51 reviews

Filter by rating

5(20)

4(20)

3(6)

2(2)

1(3)

Mentioned topic

Sorted by most recent

ZN

Zalman N.

Operations Manager at MCA Track and GoACH

Information Technology and Services

### "ChangeGear Software"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 12, 2025

Pros

ChangeGear has greatly improved our ticket and incident management. Its intuitive interface and customizable workflows have streamlined communication between technical teams and internal users.

Cons

Updating certain automation features sometimes requires manually reconfiguring existing workflows.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LJ

Lexi J.

Business Operations Associate

Computer Networking

### "Cost-effective and Customizable"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 30, 2025

ChangeGear is a versatile platform that easily adjusts to shifting business requirements. It offers a range of features that support efficient workflow management.

Pros

This software provides good value for money. It adapts easily to our business’s changing needs. It's also highly customizable, we were able to tailor it to fit our organization’s specific processes.

Cons

The ticket management features need improvement. In addition, the reporting functionality isn’t as strong as it should be.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RY

Rania Y.

Manger

Arts and Crafts

### "Excellent app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 19, 2025

Excellent app to use i highly recommended it to be use im fan of this application

Pros

The sll features of application i love it very much i highly recommended it to be used

Cons

Nothing to say really i love this application as package all featuress of this application are very good

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

wilson l.

Service desk

Computer Software

### "un software que si o si todas las empresas de Servicios de IT deberian tener "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

January 2, 2025

muy buena, una herramienta de IT indispensable que si o si deberian tener todas las empresas que presten servicios de IT , te ayduara a gestio de slicitudes de Helpdesk Service desk CMBD IT entre muchas otras areas que haran que la empresa sea mejor posicionada en relacion al servicio Bridnado

Pros

es un Software que te va a permitir gestionar proceso de IT

Cons

Es considerablemente costosa si tu empresa es pequeña

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

systems engineer

Government Administration

### "change gear ticketing system"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 24, 2021

goof

Pros

easy to understand the flow and good in getting alerts and notifications .very good as a ticketing system

Cons

upgrade from 6 to 8 6 is 32 bit and 8 is 64 bit move to 7 and then 8

Switched from

[ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)

Alternatives considered

[ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LN

Laetitia N.

Manager, IT Service Management

Hospital & Health Care

### "Functionality"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

December 5, 2019

Considering our budget constraints, ChangeGear is currently a great tool for our organization. We are exited about the new and improved service catalog module.

Pros

Compared to other ITSM tool, ChangeGear very cost-effective. The licensing model is flexible and can scale easily. We selected the combine both the single user and site license option and this work great for our It team of 300+ users. The platform aligns with the ITIL framework so integrating the tool with our ITIL processes (Change, Incident, Problem Management, Service Request fulfillment, etc ) did not require any customization.

Cons

The Task functionality can be improved. We are experiencing some barriers with reporting of tasks. The other challenge is that we can only apply 1 SLA to tickets ( for example, we can only apply the Response Time SLA OR Resolution Time to incident tickets. Not both)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TW

Tim W.

Change Manager/ITSM Administrator

Telecommunications

### "Mitel Networks ChangeGear Deployment"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 13, 2019

Overall a very positive experience

Pros

Ease of use, both from an administrative and general usage perspective.

Cons

Documentation: Admin Guide and a few operational shortcomings

Reasons for choosing ChangeGear

ChangeGear was the solution selected by way of association with another company, a SAAS Solution was desired, reasonable cost, as well as overall functionality.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BW

Brian W.

Admin

Financial Services

### "Find a different product than ChangeGear"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

September 11, 2019

I would rather slam my hand in a door than use this software.

Pros

Nothing. It is the worst I've ever used in my 20+ years in IT. I'm also familiar w/ Remedy and ServiceNow.

Cons

It is overly confusing and a huge time waster. You can't look at it and figure out what you need to do like any other software platform. Every single time I try to do anything my tickets end up getting incorrectly assigned or routed. No one seems to understand the logic of their workflow. Everyone I've ever talked to at my company hates this product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Tylene C.

Supervisor of Technical Support

Education Management

### "ChangeGear in K12 Environment"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

June 28, 2019

Pros

It is very versatile and IF you know what you are doing, could handle just about any scenario.

Cons

Unless we have a lot of money for services, for a typical technology user, the software is very complex. K12 environments don't have the money or resources to get the most out of this software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JA

Jonathan A.

Business Analyst

Utilities

### "ChangeGear Product Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 26, 2019

We use ChangeGear for the primarily application within our Business Technology group (IR, RFC, CMDB). Since having a stable and very utilized product within BT, we have started to development the application for various other business units around the organization. Overall, ChangeGear has been a great tool for NWE and we plan on growing the use of the application in the future.

Pros

Great, easy to use tool that provides customization capabilities to fit almost any business need.

Cons

Transport structure and method between environments (DEV, TST, PRD). OID's and other configuration seem to get misaligned which causes the testing team to always have to perform thorough testing, even with the most simple changes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/146239/ChangeGear-ITSM/reviews/)

Popular comparisons

[ManageEngine Endpoint Central vs ChangeGear](https://www.capterra.com/compare/146239-170018/ChangeGear-ITSM-vs-ManageEngine-Desktop-Central) 

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