ivanti

LANDESK Service Desk


4 / 5
7 reviews

Who Uses This Software?

Mid-large enterprise organizations worldwide (ITSM and business depts.) All industry sectors - both private commercial and public (health, government, education) Onpremise or Cloud


Average Ratings

7 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • ivanti
  • www.ivanti.com
  • Founded 1985
  • United States

About LANDESK Service Desk

LANDESK Service Desk manages and automates the lifecycle of ITSM processes to modernize your service delivery and IT support. It helps to optimize services, offers end users exceptional experiences, and supports business agility to meet the needs of the digital enterprise. Available on- premise, in the cloud, or as a hybrid model, the solution it integrates easily with third-party systems and applications. You gain the data and the ability to take action. Easy - Codefree - Process driven


LANDESK Service Desk Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

LANDESK Service Desk Reviews Recently Reviewed!


A no-frills incident and service request management platform that does its job.

Apr 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Everything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations.

Cons: interface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions)

Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs.

Overall: It is a no frills service management solution that does work. There may be better out there.

Capterra loader

Easy Work Orders and so much more!

Nov 06, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: There is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this.

Cons: I don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user.

Overall: The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit.

To manage the system over a remote

Sep 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Simple and well designed interface help to user to use the application it's own professional ways

Pros: Landesk management software is very useful for service desk team to manage the entire system in the organization, easily access remotely, make inventory and to deploy the application over a network Easy to use with highly usable dash boards, it's helps to manage the entire system to update the patches and deploy the useful application for the authorities

Service and lifecycle

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Gather, analyze, store and share information to resolve any previously known issues. Monitor service delivery and metrics with role-based dashboards.

Cons: Landesk product is very good and has a very large customization possibilities but technical support needs to be improved.

Good IT workflow system

May 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Very straightforward to use and navigate. Quick access and reporting availability along with process flow for workflow.

Cons: System can be a little clunky to add attachments and to check statuses of tickets being generated by customers.

Longtime customer, marginal success

Feb 17, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: We've had LanDesk about six or seven years now, and overall it works and is stable. Interface needs quite a bit of work, and better Mac support is needed. The product does seem to be getting long in the tooth though, and could use a significant reboot.

Very old and too complex

Nov 08, 2016
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: As an ITSM team we used Landesk to implement an internal ticketing system for employees. While building processes, dashboards and forms, it took too much time to complete the tasks due to counterintuitive layout and inability to find specific features. The user interface hasn't changed for at least the last 20 years, and the whole system was very slow. The dashboard and report capabilities are very limited, they are basic and not many ways to customize.