Who Uses This Software?

Realm is designed to meet the needs of all churches. The pricing is based on average weekly attendance to give churches of all sizes an affordable solution.


Average Ratings

108 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Pricing Details
    Based on average weekly attendance. No contracts, money back guarantee.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ACS Technologies
  • www.acstechnologies.com/products/realm
  • Founded 1978
  • United States

About Realm

Realm integrates basic record keeping into the daily motion of church life - staff is equipped and your church body engaged. CHURCH STAFF - Realm simplifies how your staff manages information. - Track member involvement - Review giving trends - Enter contribution records - Manage small groups. CHURCH BODY - Realm creates new information as people engage online. - Make online contributions - Print personal giving statements - Check event schedules - Update own personal information.


Realm Features

  • Attendance Tracking
  • Built-In Accounting
  • Child Check-in
  • Event Management
  • Member Directory
  • Member Outreach
  • Member Portal
  • Multi-Site Management
  • Online Calendar
  • Online Giving
  • Pledge Management
  • Small Group Management
  • Volunteer Management
  • Worship Planning

Realm Reviews Recently Reviewed!


Very happy we chose Realm!

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Not in any particular order:
1. Cloud-based
2. Communication Feature within Groups - our group leaders are loving this feature and are engaging more and more with participants in their groups. Attendance marking has also increased since converting to Realm
3. Dashboard/Reporting - helping us greatly in doing ministry effectively: reaching the disengaged, cleaning up data, and planning
4. Merging of duplicate records tool - very seamless and love the fact that the duplicates are automatically reported on the Dashboard
5. Pathways - LOVE that we can now keep track of where all of members and guests are in their spiritual journey or with their involvement at our church.
6. Online Giving - we've get over 100 New First-Time giver weekly since moving to Realm
7. Check-In Kiosk - our ministries who use this absolutely love how seamless and efficient the check-in process is now. We transition from ACS Checkpoint. Check-In Kiosk in Realm allows for a much smoother experiencing when checking in for children's church
8. The ACS support team that's been PHENOMENAL and dedicated to seeing us WIN with Realm!

Cons: 1. Our church does A LOT of events throughout any given month - currently we've experienced some limitations within Event Registrations (i.e. being able to search for a specific event using keywords/tags). Our end user currently has to scroll down a very long list of events to find the event they want to register for.
2.

Good

Apr 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use and ability to access congregation easily. I integrates easily. I like the dash board.

Cons: I would like for it to do more than it does now. I would like to be able to send out group texts and whole congregation texts.

Love the interface, easy to navigate and intuitive.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Really like the context sensitive help. The layout makes sense and makes it easy to generate reports from relevant screens. It is saving me time.

Cons: Haven't used very long but expect there to be a few minor issues. No software is ever perfect. The good news is there are frequent fixes and enhancements being made.

Overall: Ease of use. Ability to communicate on mobile devices anytime through the week.

Realm has revolutionized how we assess congregational engagement.

Mar 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is is easy to use and understand. Sometimes it's almost too easy! It helps us tracking engagement of our membership and check in with those folks we haven't seen in a bit. The security features for Children's check-in give our parents peace of mind.

Cons: From a stewardship standpoint it would be nice if the querying function had some more robust reporting options. We don't use the matching Accounting software so importing in to a different ACS product is challenging.

Tremendous organizational tool! A bit lacking in some desired features and user-friendliness.

Mar 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Realm has been our only experience with CHMS and it has been well worth every penny. As a small church of about 200, we know there's so much more that this software is capable of doing that we simply do not have a need for at present. We love the organization Realm has given internally to our church staff and volunteers. The ability to track giving (both regular offering and pledge funds) through Realm is very sound and ensures accuracy in our financial record keeping. It also makes creating and sending year end giving statements a breeze! This software seemingly has no ceiling in its ability to query any information we want to gather from our people (as long as we have imputed the information when adding profiles). We can then quickly generate a report from that information that is easily shareable. Creating groups is also a great feature that has helped us, internally, better understand who is doing what and has subsequently helped us to be more intentional and effective in our communication. Routine tasks that we use Realm for on a weekly/daily basis include: recording giving, finding pertinent information about our people, generating reports/labels, adding profiles of our people and assigning them to groups, and communicating via Realm's email feature with various groups in our church.

Cons: The calendar is not as functional as we had hoped and does not allow for integration with Google Calendars. This has led to our avoiding any use of Realm's calendar. We have also not made use of the Events feature in Realm as there is no public-facing side of Events Registration (that we have found) that could tie in with our church website. The interface is not very intuitive/user-friendly and has held us back from opening up the software for use by more volunteers to handle tasks such as Check-in and Pathway's. This has also prevented us from allowing group leaders to manage their own groups' members, record attendance, coordinate events or activities, or to communicate directly with one another. The online giving feature does not currently allow for any embed code to make for a more seamless online giving experience.

It's still a learning process, and I probably don't know everything I could do with this program.

Feb 27, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Everything is tied together. I don't have to enter the financial information when people give through Realm.

Cons: It's not easy to create labels just for something easy -you have to create a group first; it changes my addresses in vendors that no one seems to know why.

Good app. Similar to Facebook.

Feb 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the lack of advertisements and the simplicity. It's also a nice tool to keep in touch. It is simple.

Cons: It is difficult to figure out how to set up the settings for notifications. I want to turn off emails and just get notifications.

We have been ACS customers for over 25 years so moving to REALM was an easy decision.

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software creators have developed a product that is very simple and easy to use. I am excited that donors see their own records.

Cons: It is catered to the contributors-so we are not able to have many features that we had on ACS people module-especially when dealing with non cash contributions

Very user friendly an customer support is top notch.

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of Use; Cust. Support; Not just a church office software, but a church community software. ; Best feature is the continual improvement of the software based on comments from users.

Cons: Connect App is unstable. The registration process too hard for some of our members. Software fails to recognize if user is already registered and results in duplicate users.

Only a year with Realm but many years with other ACS products

Feb 20, 2018
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like having the ACS support staff to help when I have questions. Groups are good to have when I need to send a message to all members of a group.

Cons: Realm is not very report friendly. I am accustomed to querying on any field with People but Realm doesn't react well to multiple field queries. The financial (contributions) portion is based on "gift date" rather than "deposit date" which most general ledgers use "deposit date" as the basis for all reports.

Overall: The ministerial staff wanted a way to connect with church members without using email and/or social media. We have found that most members rather use email and social media as their sources for information.

Very helpful, staff is very knowledgeable of their work

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and easy to find what I'm looking for. Reports are easy to understand. Easy to find what I am looking for.

Cons: It does not have Payroll which have us to work out of another software for that purpose. When calling Realm it does take a bit long for someone to answer the phone, i understand you are helping other people situations as well and i thank you for helping me every time i call.

Overall: The help from the Representative and understanding my work more clearly.

Good interactive platform for the life of a church.

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: User interface is simple with a lot of flexibility for groups to utilize for communication with other group members.

Cons: Lack of flexibility with email editors. Need ability to insert graphics directly into the editor. Also, would like for the search of the notes to allow filtering on date ranges.

Realm is very easy to use, great functionality and value.

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like being able to enter giving and print reports from home. Also like the cloud-based feature so we don't have to worry about backups.

Cons: I have very little to complain about with this software. Occasionally the print function is a bit slow.

Realm has been a great way to track our church membership and contact data.

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use. It is very simple for our members to go to realm and get contact info for other members. Realm has also made it easy for our treasurer to track financial giving. Realm has made online giving very simple as well. Before, we were on the fence on whether to go that route or not. But with Realm, that decision was easy. We've been using that feature for a year now, and have not regretted it one bit.

Cons: When we signed up with realm (several years ago now) they told us that a mass-texting feature was on the way. This was one of the things which caused us to go with realm over other options. However this feature is still not available. Hopefully it is still in the works??

We've been satisfied with the software so far.

Feb 14, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the Pathways feature. The email function works pretty good, too, however, has its limitations.

Cons: I wish the email interfaced with MailChimp, or, that you could put out nice looking graphics with your email.

We are learning to develop systems that reflect Realms functionality

Feb 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We love the profiles and the way that there is a holistic approach to collecting data and using it for practical ministry.

Cons: We have run into issues with our check-in and marking attendance. This can be very embarrassing when checking in childrens ministries.

Overall: Pastoring people and not just numbers on a spread sheet is made possible through Realm. We are identifying people that were falling between the cracks and starting to implement procedures to help stop it from happening.

Realm makes my life so much easier!

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use makes our staff more likely to use it and engage with our congregation through Pathways. The dashboard an amazing tool that helps me keep the database clean.

Cons: Check scanning lost its ability to deposit to our checking account. I now have to scan a second time with our bank software.

Mostly good. Love the idea.

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The admin side is pretty easy to use once set up and our staff likes it. The pictures are helpful to new staff members who may not recognize everyone yet.

Cons: I don't think the app was ready to launch. It has created multiple communications problems. The newsfeed is very confusing to our folks - they don't get the point. Some people who get email notification of new newsfeed posts tend to answer them - and others are upset that they keep getting the replies (some comments not appropriate for everyone to see).

Small membership church (<100) was using paper records up until 2 yrs ago when switched to Realm

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use; like that it's web-based, so no software to install or own, and so everyone sees the same information

Cons: Too many ways to do the same thing, which is sometimes a good thing and sometimes a bad thing; nothing else come to mind

I have been on Realm a little over a year now and it is a wonderful church program to work with.

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is easy to follow and I especially appreciate the customer support, their friendlines, patience, and willingness to train.

Love working with the staff. Easy way to connect the church family.

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great way to connect with the entire congregation at once. Thankful it has an app as well as desktop access. Reports are great to work with as far as contributions.

Cons: Events can be tricky to set up as well as the payment reports lay out. Would like to be able to click on email address on congregant page and not just when you search for them in the directory.

Overall: Contribution summary reports.

Enjoy using the software, however there is a learning curve associated with it.

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting module which enables me to manipulate the data we have. The member data module which enables me to easily see the information about a member and their family.

Cons: The inability to change the format of report pages, ie, size of labels etc. The inability to use email as a method of communication between group members.

Overall: Being able to collect information and generate reports on all aspects of the information really easily.

Data migration was relatively easy. Very easy to use. Customer support is very responsive.

Feb 05, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use on the admin side. Still being built out, though this is also a con. Electronic giving is up substantially since we brought Realm into the congregation.

Cons: The program is still being built out, though this is also a plus. There are some features missing that we wish were there, such as improved calendaring/scheduling.

I am the church secretary and use Realm to track giving, attendance and members/attendee contact inf

Feb 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Realm has many features that I / we don't use.
The feature I like the most about Realm is the customer support! Quick answers from nice people!

Cons: I wish I had more time or instruction in how all it all flows.

Some features hard to find if haven't been used in a while. Staff mostly friendly & knowledgeable.

Jan 31, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It saves me so much time, and it is generally easy to use. With the exception of one person (female) who didn't seem to want to be working the help line and told me to do something very complicated that I knew was not correct, everyone has been very helpful.

Cons: 1)There are no written directions that I can access for things I haven't done in a while. For example - the yearly statements I generate for taxes. I only do those in January. 2) I also would like to be able to remove names from the general list when a person dies or moves away. From what I've been told, there is no way to do this. They must be moved onto some other list via a complicated system.

The help staff has been great for us. We are waiting for some developments.

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The basic use is much easier to engage people. We can get staff using it. This tool has both sides of financial record keeping!

Cons: the email tool is too limited. We can't make it look any better, it doesn't keep a record of what is sent. The custom queries are still difficult for staff to understand and do on their own.

Overall: work pathways, online directory, group communication, people data base information

REALM is easy to use and learn. The support staff are very helpful.

Jan 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It can be accessed from any device. The members of our congregation are learning to communicate with one another and are finding value.

Cons: This is hard to say. Our biggest complaint is being able to turn off the email notifications. I have sent out instructions and hope that these will catch on.

Overall: Saves time and allows me to get information out quickly.

Support is always helpful could not ask for better

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use of the software and the support staff that is always ready to walk me through and issue and help with any kind of report or problem I have.

Cons: The system does not have some of the best features available to pull into reports, the directory function should allow for mailing and physical address to be displayed. Also the picture format when you print the directory is so small it is useless.

Coming from Church Helpmate was smooth

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Customer Service. They are the best of anyone I deal with. They have never sounded put off by helping us. They know the product well enough to have never had to "put me through to another dept." where we all know usually means disconnection.

Overall: The families being linked together makes things so much easier. Allowing leaders to see some but not all of the profiles is great. Taking attendance while in class is helpful. Just started using the accounting part - still learning.

Overall it has been easy to learn and use

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the platform and how intuitive it is. The ability to connect with other users has been great. There is so much more to learn.

Cons: The reporting seems more cumbersome after coming from the ACS People version. Moving around to add pledges seems like we should be able to edit the pledge directly from the contributor's information.

Overall: We are connecting members on a whole new level

I was hesitate to go to Realm, but now I love it.

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of entering data and the financial data. It is very user friendly. The ability to make corrections if needed.

Cons: I wish it would let me print the elder assigned to each family in the directory. It does not allow for that now.

I have been very pleased with the software

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the contribution area of the software. That is what I use more than anything. I also like the area of groups

Overall: I use this software daily and love it!

Great!

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to talk with customer support easily. Support is great! Also, like the ability to make suggestions about adding features to the software.

Overall: Reliable data, easy to use and explain to members how to use.
Not complete. I know the software is still a work in progress. But this means that there are always updates to read about and find out how to use the new features or changes. This all takes time to manage.
Also, would like to be able to use the accounting and payroll piece of the software, but I am not 100% comfortable switching to another unfinished product.

Haven't used all the features yet as we are going through some changes in our church.

Jan 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Email feature. I can send out information easily and quickly to everyone or just a few. The donations are easy to track for a specific day/date.

Cons: Sometimes it seems like I can't "backup" easily; I have to go out of the report and come back in again.

Overall: Membership is constantly updated, correct and easy to use.

The software is easy to use and it has a solid platform.

Jan 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use plus great design. I like how we can open it with our mobile platforms. The online and text giving is a great convenience. The member database is also a plus.

Cons: I wish we could customize the reports more. We also cant get the labels formatted using different labels such as Avery or Xerox. We have to output the labels and copy and paste it into a label template with Word.

I also wish we can search by using nick names or alias. In our cukture, we have English names and elder or Hmong names as well.

Overall: Simplicity, ease of use.

Capterra-loader

Help Desk is great!

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Contributions and ability for contributors to view and pull their own statements. Also, love having an online directory where members can add their own pictures.

Cons: Inability to add graphics to face of emails. Really want to transition financials over but will not do this until payroll module is complete and fully functional.

Overall: Ease of creating groups.

very pleased

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is easily accessed to all ages in our church. We love having everything all in one place for each user to find

Cons: getting in on the ground floor of this becoming an app we have a few update ideas that we are still waiting for, but many have already been instituted in the time we have been with the software

We find realm most helpful for all we do and await it's full capacity!

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Accounting and people data in one
* Report building
* Event registration
* Charts, graphs and info queries
* Accounting inquiries

Cons: *Software errors
*Doesn't store data
*Not always user friendly
*No email trail
*Can't enter a gift for a year prior

Overall: All our separate systems are now combined into one!

Realm has simplified the process of having several volunteers in different places entering data.

Jan 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The integrated contributions and accounting, Canadian tax receipt form available, pictures attached to data - makes it more personal.

Cons: Online giving not yet available in Canada... Sometimes there are glitches - duplicate profiles, missing profiles - they seem to get resolved if we wait a day or two.

Overall: Online access, no need to make sure volunteers have a computer - they can use their phone or ipad.

I mostly use the membership management function. It is repetitive actions so I don't explore much.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to learn. I had never used this software when I started my job in October 2016 but I developed proficiency quickly with the functions I use.

Cons: Too many clicks on some functions, like taking attendance, running group reports. Sometimes, I open two tabs so that I don't have to go back through the various steps to get back to the last screen I was on.

Our church uses realm for all of our people. It has a ton of info and is always improving.

Jan 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It has all of the information I need about people and tracks our giving really well. I also like that my husband (one of the pastors) can find any informafion he needs at any time and it makes giving very easy.

Cons: I have had a hard time learning it. When it comes to managing groups, it works really well, it just has a steep learning curve for people that aren¿t as tech savvy which is the case for a lot of our group leaders.

A good product, but still lacking.

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use Realm for our communications within the church body. It's an easy tool to use and have accessible to many.

Cons: It is not as user friendly as many other social platforms. Especially considering the wide array of age groups using it.

Capterra-loader

Realm is a software I use when I volunteer with my church

Nov 17, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Realm really is a great tool to assist our church ministry. I really enjoy the user experience in terms of being about to use Realm from my laptop, smartphone or tablet. It is very easy to send out mass emails to various church groups within our ministry like the book club, flower guild and youth events. The member profile piece is easy to use and customize. I can track church member contributions, family situation and what activities they are involved with at our church. The Small Group Activity area is VERY helpful because I can attach and track members of certain groups with our church and they can communicate within that group through Realm and no one will get emails that are not relevant to them.

Overall: The key benefits that I get is being about to create and communicate with GROUPS within our church. I can communicate with them easily and mark attendance for when the groups meet.
I feel that I need to learn about all the features about Realm and that will take time. From the Check In feature to the Attendance tracker, I really need to spend a day to understand everything that Realm can do for me and my church.

I think realm is a great tool for churches to create an accessible community.

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I think realm is a great resource for churches to create their own iunique social network or space. Through multi-level communication, community building, and announcements, realm is a neat experiment in tailored social, online connections for churches.

Cons: In creating a social network, it can at times become just another social media platform, or another news feed you feel you have to keep track of or maintain to some extent. In other words, it can become a bit more like a newsletter service than anything else depending on the culture of the church and buy in.

Overall: Quick, effective communication

Overall it has been positive. Customer service is great.

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the tracking features and the help menu is great. It is really nice to be able to take attendance for all our groups and have it in one central location.

Cons: Sometimes it is difficult to get to a page, just a lot of steps to get to a location. Also, it shows features that are not always available if you don't have the upgraded Realm (like check in and pathway notifications) that you think you can use, but then can't if you don't have the upgrade.

Overall: Easy tracking, simple to use, easy to teach others how to use the system.

Still missing some of the information that I had with ACS

Oct 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The cloud feature. I like being able to check information at home. Also like parshioners sign-in capability.

Cons: Not always intuitive and harder to find some features that I'm use to with ACS. Reports do not provide the same amount of detail that I'm use to so have to go to several locations for almost as much information.

Love the OnRealm Support team. Always willing to help.

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: OnRealm meets our church's needs. Overall, it is very intuitive and easy to use. Support is just a phone call away and they are always very helpful.

Cons: I sometimes have difficulty with the attendance. I may check a person off as attending, but then it doesn't stay highlighted. I have to go back and recheck names many times.

Realm has been very helpful and seems to be a the forefront of what's best next.

Oct 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Generally, the look and feel of the online and mobile experience are modern and nice. The app has been very useful. The financial integrations and features have been flawless.

Cons: Some very basic features have been slow in coming (e.g., allowing public registration for paid events). Also, account management has been challenging at times (e.g., changing account email, uninviting accounts where maybe a family email addressed was used twice for a couple, etc.).

Overall: Everything in one place. Giving, attendance, directory...and all with mobility. Overall, we have been very pleased.

My experience has been very positive. I am pleased that we made the switch!

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is extremely user friendly and covers all of our needs. I like that there is unlimited customer support and training.

Capterra-loader

This product is user friendly--for administrators and end-users.

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As someone that has been part of our adoption of this product from the beginning, I love hearing positive feedback from staff, leaders, and members of the congregation! I am thrilled that people see the value in the product and in learning how to use it and share it with others.

Cons: I would love for this product to include Facility Scheduler and for Realm connect to be an app that we can customize as a "one-stop shopping point" for all our users.

Overall: Ease of use.

Good interface with lots of features.

Oct 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Pathways are a great way to design work flow. It's basically a tool box to customize work flow and processes.

Cons: Inability to define user permissions as we want. Some permissions are inappropriately admin privileges only.

We are happy with the product but looking forward to enhancements.

Oct 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Reporting is very easy and I like that the pastors can see reports real-time and not have to ask assistants for all information. I love that it works on any device and we can access from any computer. The cost is less than what we had with People Suite, Access ACS and The City. It is rare to go to new technology and actually pay less!

Cons: Some of the features are still somewhat primitive. Event registration is nowhere near as robust as Event Registration in Access ACS. I'm looking forward to that being further developed. Also related to events, when I put someone in Event Registration, I can't turn off the email they receive saying they have registered (if I'm just tracking internally) and I can't customize the wording on that email.
Searching for a group has been another frustration. There isn't a good way for someone new to the church to find a small group without having a log in. We still have to keep Access ACS up to date to use the link on our website to find a group. The City had a great small group program and was very easy to have a kiosk in the church hallway to search and even sign people up for a group.

Realm is very user friendly and the customer service representatives are very helpful.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: We have had Realm for 3 years and seen the software improve a lot over that time. I am very impressed at their constant ingenuity to continue developing the product to meet customer needs. We love the check-in platform which is extremely simple to use.. even better now with customizable badges! We have met with the Realm team several times regarding various new program updates. The team would show us a sample of a new concept and ask for our feedback. It was fun to be a part of new innovation and it was especially exciting when we saw our suggestions implemented in the software.

Cons: Realm does not interact with our Planning Center Services account or our Resources calendar. Because of this, we have to duplicate information and ultimately manage 2 databases of people (PCO and Realm). This hasn't been a major issue but it would be nice if profiles that were updated in Realm would be automatically updated in PCO. Also, our small group leaders have found the mobile app to be limited in its functionality. Understandably, the app has less features than the web version but it would be really nice if, for example, a small group leader could add a new guest from the mobile app.

It's been great to use software that has so much functionality.

Oct 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Functionality and the great fields to enter member and guest info. I've enjoyed using the pathways feature as well.

Cons: The cost is high for what we are using it for. We've had issues with the children's check in, especially when children go to various places during the Sunday school hour.

Realm, a Church Management System Crucial to Our Daily Operations

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The interface is pleasing and fairly intuitive. The customer service is excellent. The tools available are very useful for our church. I appreciate the customized fields in the system that allow me to change certain terminology to better match our church.

Cons: There are bumps in the road sometimes with updates, whether it's an unexpected consequence, changed features, or having to teach volunteers a new way to use the software. I also appreciate how much Realm listens to customer feedback, but sometimes wish improvements could be made faster.

Overall: Much better organization in the office. A tool to connect church members, and assist church leadership.

Realm is the best software I have ever used, very sophisticated!

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Convenience, up to date, sophisticated, the best program out there! This program is much better than ones used in the past. No information is lost, updates are regularly scheduled, and I couldn't be happier about the reporting function.

Cons: The only con, I would like to be able to search for a specific check #, this additional option would save me a lot of time and frustration.

Overall: More accurate records, up to date technology, convenience.

The transition was SO easy--it's THAT user-friendly.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, current technology, it's intuitive ... it's FAST! Plus, customer service is so friendly and helpful.

Overall: It's easier to use, it's fast. the biggest thing is it is intuitive--it works the way one would expect it to.

I love Realm. It is very easy to use and to learn how to accomplish tasks.

Sep 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease in finding people. Simply start typing a name and options pop up quickly. The check-in kiosk was a big factor in our purchase. The help feature is excellent. Click on the question mark on any page and immediately go to help for the page you are on. Online contributions post automatically when they hit the bank.

Cons: Because it is new, reports are somewhat limited. We were used to many reports and many options to customize them. The Family Directory looks good but the only option you have is what families to include, you cannot customize the information. For example, birthdays aren't included. I can't print a group of profiles at the same time. This would be a useful tool for our Deacon Family Ministry plan. The most I can print is a family profile.

Overall: Children's check-in kiosk. We are beginning a new discipleship track and Pathways will help us keep this organized.

Realm is an innovative product with great capability, but the user experience is still poor at best.

Sep 11, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The search features, both in searching for individuals and running custom queries. This enables us to save time when producing any kind of communication.

Cons: The end user (congregant) experience. For back-office staff Realm is a big help, but for our members it is a headache. For this reason, we have not yet released/used many of Realm's features like event registration, group messages, and the connect app. Congregants mainly use it for online giving only, and we still field lots of call and questions. The user must be very familiar with computer software programs in order to follow the logic of which buttons to click, etc. To a layperson, it's incredibly difficult. They really do need a giant red button screaming at them with what to do next.

Overall: Increases efficiency of church office staff.

Learning with a smile

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Some of the features I appreciate most is the user-friendly tips and cues for administrators and users alike. I appreciate the fact that this software is geared toward church environments and is obviously designed with that in mind. The customer support has ALWAYS been helpful and pleasant, no matter the question.

Cons: This is a bit of a learning curve, and there really is no short-cut to cleaning up databases that have long been neglected.

Overall: Communication Help, Membership tracking, Contribution tracking, and Online Donations

Realm is a comprehensive, easy-to-use tool for churches of any size

Sep 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Realm is incredibly easy to use, but provides a very detailed look at the information collected from church members. It provides a system for connection to each attendee, and allows you to track what step an attendee may be on within those processes.

Cons: Realm is a very new technology. While it is far more user friendly than its predecessor, there are certain functions that are not yet up and running. The tech support team is quick to listen to advice and solve issues, but there are certain functions that other programs have, that realm does not have YET.

Overall: Ease of use. Ease of connecting to attendees.

Glitchy, unrefined, and lacking major Groups Functionality.

Sep 07, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: User interface is clean, crisp and easy enough to use. Our Church congregation enjoys using it and adopted it fairly quickly.

Cons: This Church Management Software feels like a Beta-version, and you can tell that it hasn't been tested. It is unrefined, and glitchy, with navigation being confusing at times and illogical. Development teams are not helpful ("Sure, we'll add that to the suggestion box."), and there are some major functionality issues - specifically with their Group Search tools. We've had to manage to separate systems to accommodate the lack of Groups functionality with Realm: an entirely separate Wordpress site with plugins, as well as GroupVitals software. It's a shame that this wasn't more thought-out. I would advise that potential buyers avoid ACS entirely, until they refine the actual software to meet their many "promises." Our transition from the City to Realm was everything but "seamless," caused massive confusion for the end-user, and is negatively affecting online giving (which is about 78% adoption for us.)

Overall, Realm has lots of potential, with ACS staff offering tons of promises, but as of right now the software itself has not delivered. Our staff seriously debated between Realm and CCB, and thus far it feels like we may have made the wrong choice.

Overall: Cross-church communication, mobile messaging, church management and admin.

Realm is a new and growing software and works great for every area of our ministry.

Sep 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the integration between all different areas such as financials, attendance, and groups. I also am a huge fan of the app that allows me to quickly search for and contact church members. Reports pull easily and there are a ton of customization options throughout the various areas.

Cons: There are a couple features such as people being able to sign up for and see events without an account that are still missing. There are also times that setting up an event or pulling a report can be confusing at first, but their team is awesome at responding quickly and helping you figure out what you need to do.

I was able to WORK in Realm with a 15 minute overview. That IS user friendly!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that an ACS product is cost effective for small churches.

(I do bookkeeping for 9 churches that use Realm or ACS.)

Cons: I can only attach one bank account to the online giving features. We have separate bank accounts for our budget and restricted gifts.

Overall: I was able to offer my services to smaller churches that could not afford the other ACS products.

Awesome software-company wants to help church ministries!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use! The software provides most of what we need in a church office. The company is developing updates and additions to the software that will greatly enhance the product.

Cons: That payroll has not been implemented yet and that the drop down feature is not available on financial reports.

very user friendly

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly. The support staff is knowledgable, easy to talk to and helpful. They don't make you feel like your questions are dumb.

Cons: All of the financial parts are not ready yet, but I know they're coming soon. It will be better when we can be totally on Realm and not just part way.

Overall: Realm is so much easier to learn and use. It has simplified my life!

I love Realm! I am just having a hard time getting staff to "catch" the vision and change old habits

Aug 15, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The more i learn it the more I like it. I love that i can do most everything i need in one program. I especially like the online giving. I do wish we could have more than one account listed for ease of deposits

Cons: The app. The app seems to be where we have the most issue with new people logging on and understanding how beneficial Realm can be

Congregational Care Tool

Aug 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: First we love that all of our systems are now in one place. Moving from running ACS OnDemand, AccessACS, and The City to just using Realm has created efficiency. Realm has allowed better care of our large congregation and opportunities for closing the back door. That's what we like most. With nearly 4,000 attenders on a weekend, knowing when people are disconnecting is difficult. With easy attendance through the app for all of our classes/events/offerings, and indications coming to the surface in reports when people begin to disengage, we can intentionally follow up with them for potential ministry opportunity. Along the same lines, being able to have family/individual profiles which really show a complete picture of a person and their involvement, along with what processes they're involved in, what events they've attended, what milestones they've met, and any notes pertinent to pastoral care for them as individuals, we are in a better position to care for our congregation than ever before.

Dashboard reports are great and put a lot of actionable data at ministry leaders fingertips.

Cons: Communication via Realm needs some minor improvements. The ability to share a message with multiple groups is missing at present. The option to reply to an email notification and have the message go back to the original thread in Realm is missing. Those two improvements would make a big difference in communication, as well as the ability to "feature" a post within a group to make it stay at the top of the group's News Feed. Need to be able to turn off ability to comment on a particular post, yet not delete it -- something that's informative in nature, but we're not necessarily looking for responses on.

Emails coming out of Realm need to be more customizable to have the look and feel the sender is going for. Calendar/events in Realm needs some help too. We are not to the point yet where we could use it as the one place to see events, as it's listing all service times and things we don't necessarily want to show in the events listing (things that are a given and don't need to be listed as events -- however they have to be in there so attendance can be marked/entered). A few enhancements need to be made in event registration as well, though it has come a long way.

Overall: Realm is the key tool to care for our congregation in intentional ways.

Realm is so customer friendly! The customer support is second to none.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, the division of groups and pathways, all of the different ways to make a report and print it.

Cons: The salutation "Miss" cannot be used (although I'm sure someone can fix that for me in support). I honestly can't think of anything that I like the least. It's all pretty super!

Overall: My reports, labels, directory, ease of use!

Realm is a great user interface product

Jul 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Pros: Realm is great for reporting and really knowing what our congregation is involved in. I query down to exactly what I need to help my pastors focus on various paths for teaching or other things.

Cons: The accounting platform especially for multi campus is not where we need it to be. We have many different groups that look at it from a finance team to the ministry coordinator. Each one needs to see a different level of financial information. This is not currently available.

Very positive experience using and converting to Realm. Much more user friendly.

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and very intuitive. The conversion and implementation went very smooth. Weekly updates are great and working with developers is a plus.

Cons: Accounting part is not quite there yet. There are still a few bugs that are not fixed yet and should be. The biggest one is the keyboard does not come up for self check in on a registration kiosk.

Recently moved from ACS OnDemand. They handled the conversion and we were quickly using Realm.

Jul 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Complete re-design of the user interface with a singular experience for all users. Single database (coming from OnDemand, The City, and Access ACS). The support and R&D willing to listen to our needs and attempt to meet them. Quickly evolving nature of the product.

Cons: Some features that we were used to in the previous software are still being built. On the upside, they are taking the time to redesign them and pare them down to what is really needed for simpler user experience.

I love the ease and usability of Realm and that I can take it with me anywhere I go!

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that I can access the software from any device. When you work in a church and see most people only on Sundays, it helps to be able to pull out a phone rather than ask them to come to your office during the week.

Cons: I wish the software was a little more all encompassing. I know it is still being developed, but if there was a feature within Realm that would allow me to manage our facility, it would eliminate us having to use a separate program.

I'm very happy with Realm and learned many new functions at the conference that I play to implement.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I am looking forward to the contributions for tithing through online giving! That excites me so much. I cannot wait until the day I can eliminate double entries!

Cons: So far I would say the ease of reports is not as easy and/or user friendly as ACS was. I'm sure it just will take time and patience.

Overall: I think the tithing entry is much easier and the screen is so much better to read. I think it is faster to enter data.

We enjoy Realm/clean/simple for our congregants/Staff is learning quickly/we love updates/videos

Jun 27, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: We love check-in for our children. Easy of online giving. It's easy to navigate. Easy to customize fields. Updating staff users and their roll is simple. We are learning to keep our groups more updated.

Cons: We need extended family links. Notes tagged family to link. deactivated profiles to be hidden deeper

Easy to use for tracking your membership!

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Realm software is intuitive to use and always improving. I love that I can login and work from home anytime.

Cons: The reports functions are somewhat confusing at times and not enough detail to choose to include. I think this will improve with use and time.

Overall: Ease of sharing responsibilities with other staff and team leaders.

Went from ACS Desktop to Realm.

Feb 01, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: It is saved to cloud.

Cons: Too complicated, not user friendly, not accounting based, more facebook based.

Overall: Without knowing much about Realm, changed from ACS desktop. Sorry I did, only because I'm an accountant and this program was not developed by accountants, but rather by programmers. Too many bells and whistles, too much linked to Facebook. Very, very cumbersome. Wish i could go back, but that would cost me more money. Make sure you review product before purchasing.

Recommendations to other buyers: I wish it was more like ACS for Windows Desktop.

Great Modern Church Management for All Kinds of Churches

Dec 31, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use for church leaders and administrators, as well as church members.

Cons: The Communications and Volunteer capabilities are still under development.

Overall: We switched from The City to Realm this year and have been greatly pleased. The Realm is well suited for church leaders to organize the various ministry and small groups of the church. Reports can be customized for any data in the system and emails sent to highly customized dynamic lists. The online giving experience is very good and we have seen increased levels of giving because of it. There are still a few features in development that we are waiting for, including enhanced communication and volunteer capabilities. However, the Realm certainly is very capable at this stage and is the best church management system we are aware of. It is suitable for new church plants, existing churches of all sizes and multi-site churches.

Recommendations to other buyers: Check out their free live demos to see the features of Realm.

Realm Makes Things Easy

Dec 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Mobile accessibility. Convenient and cost effective.

Cons: New features are always being added which are making an already powerful product better.

Overall: The realm has helped our leadership team navigate the church planting process. Planting churches isn't easy, but Realm has made it a lot easier. We've been able to communicate with each other and keep focused as we moved from our planting stage to our public ministry phase.

Recommendations to other buyers: Train your leaders and share your vision. The more people are informed the more they'll use it.

A Great, Well-rounded ChMS

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, intuitive, comprehensive.

Cons: a few features are a little difficult to find or setup, but their customer support is very helpful in those cases.

Overall: The great thing about Realm is that it has everything we need to run our church in a holistic way. It let's us handle our group communication, personal profiles, giving records, reporting, and accounting all in one place. Also, it has a great discipleship tool called Pathways that helps us walk people through any process we create. We can assign different Steps along one of any of the custom Pathways we create, making sure no one slips through the cracks. It has really helped our assimilation, spiritual formation, and leadership development processes. Communication has been greatly improved and we now have a handle on all our operations.

Recommendations to other buyers: It's inexpensive, especially for small to medium size churches looking to grow.

The BEST Church Management Software Around!

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything

Cons: Nothing really!

Overall: Our church started using Realm over a year ago. It is a wonderful software that provides great functionality, real-time data, and it's user friendly! Information is always just a couple clicks away and we delight in how well our members have received it! Using Realm has freed staff from spending great amounts of times trying to assemble reports because the data is already there. This allows them to focus on other, more important people and ministry driven tasks. One of the best features is the online giving! We're able to offer quick, easy, and secure online giving to our church members and even church visitors (plus TEXT GIVING)!! We are always amazed at how the ACS developers are constantly improving Realm. They take our input and suggestions of how the product can be even better, which is nice since we are the ones out in the real world using the software. We have a voice! Their customer service and support are without fail fantastic!
Overall, Realm is just a really great product and we would recommend it to others without hesitation. It certainly allows us to work smarter, not harder, and it gives us the tools we need to run our amazing church! Thanks Realm!

Recommendations to other buyers: Go online, check out their product. There are wonderful tutorial videos that really give you a lot of insight on what it can do!

Switched to Realm

Nov 18, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to learn the basics, and hit the ground running.

Cons: It is a product still developing, so some features are not there yet. It can be confusing in transferring over data from previous software.

Overall: We in the past year have switched to using Realm as our management software. While it has not been smooth, their customer support has always been there to help.

Realm answers to my nightmare

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: is very user friendly-coming from a non tech person. works well with our needs.

Cons: sometimes take a while to get some things changed-like we have an idea about what we want and it take the tech people a while to get it implemented.

Overall: i love the company. they are always asking us how they can improve. trying to work with ideas the customer has. very good at follow up. great tech support.

Realm is great!

Sep 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Realm has been a good solution for our church. It is easy to use, and covers a lot of situations.

Realm is the best out there

Sep 04, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Concept, integrations with kids check, social group posting.

Cons: Lack of app, interface is difficult so driving adoption can be hard

Overall: Realm is simply the best solution available in a market without many well-integrated products available yet. Constant improvement will only make it better.

Realm at Life Church

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the Contributions capabilities. The check scanning makes data entry much easier and is a great way to keep the giving records accurate. I also love the Custom Report functionality. I am able to get reports quickly and very easily.

Cons: Sometimes when I click the back arrow a pop up box appears where I have to click the ALLOW box to continue. It is an extra step and I don't see the value.

Overall: I've found Realm to be very user friendly and can usually figure out how to do things without contacting customer support. We don't use all of the features but I want to learn more so I can see how we can use Realm in other areas.

Recommendations to other buyers: Not at this time.

We love Realm!

Aug 31, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Realm has helped us build an online church community and strengthen our communications throughout the church.

Easy to use and flexible

Aug 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use. Dashboards shows you at a glance so many items in the database. Counts of people, age groups when you add birth dates. Family count and average size of family. Numbers of ministry groups and member numbers. Allows you to get into groups and see who members are.
We send email to group, individual or whole congregation that have email.

Cons: Not much I don't like. The product is always improving. Sometime a change goes into effect and the way I move in the database changes. I don't like this but it makes things better. It is documented but just don't like change.

Overall: I have been using this software over 18 months. Was able to add fields we wanted. Had great help getting the changes from the support folks. They are always helpful and guide you as needed.

Recommendations to other buyers: They want feed back and welcome input. I think we get a good value for the money.

Realm Is Quite Intuitive and User-friendly

Aug 24, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy for people who are new to Realm to figure out how to use it. I have received great feedback from those few in our staff and congregation who have tried it.

Cons: The reports are few, and the ability to export a custom report to Excel is not there yet. I can't wait until Payroll is ready in Realm, so that we can add financials.

Overall: We have been using Realm for a few months, having transitioned from ACS Peoplesuite. Realm is far prettier and more user-friendly than Peoplesuite, but it still has a long way to go in developing reports and other functionality.

Using Realm software for church

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: Cost extra for accounting

Overall: I love using realm for my church attendance and tithe reporting. It is easy to use and I can create different groups.

Excited for each new update!

Aug 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to track contributions for a visitor without having to assign them a giving number. I love the fact that members can update their own contact information.

Cons: The calendar does not seem to be useful because you cannot print it for publication to the members. Also, so many members have created duplicate accounts that I have to deal with.

Overall: I've been using Realm for approx. 3 months and love most of the features. I've had some trouble transitioning from the People Suite because I've been learning as I go. Customer Support has been superb at helping me along with all my questions.

Recommendations to other buyers: I would love to have a locally run class on the software itself. I also cannot wait for it to incorporate the payroll and general ledger. Our church would like you to add the feature to the online giving for people to add the credit card fee to their contribution. Also, please add a marker for deceased spouses on the profile screen.

"Don't know how we did ministry before Realm!"

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Love that customer feedback is important. I have always felt valued and my opinions and recommendations are taken seriously.
-Ease of use!
-Lots of great updates

Cons: Some of the email features could be better, and I'd love the ability to save documents in files.

Overall: We began using Realm 1.5 years ago and it has made a huge difference in how we do ministry. Once, all database information was locked to all but a few admins; now, our lay leaders have the ability to work together, accessing information, and reaching our congregants. One of our lay leaders commented, "I don't know how we did ministry before Realm!"

Recommendations to other buyers: Check out the user forums and local groups!

Great Possibilities

Jul 20, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Multi-dimensional and ultimately customizable. So many ways you could use this software its brilliant.

Cons: Difficult to train staff and communicate possibilities throughout our church community.

Overall: With many church members used to theCity, apps, and other programs our communications staff has been disappointed in the current options for formatting and sending communications. It has great possibilities but we are waiting patiently for more functionality to be available.

Point Person Review

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use; we don't need to worry about "what happens if a computer goes down?"; great support staff; pre-defined reports; dashboard; Data base and finances are linked in same system; great easy to understand on-line search/help.

Cons: I'm still working on figuring out/getting used to how to run custom reports. I know the information is in there... I just need to make it into a lovely, easy to read, report. When they added more pre-defined reports, I was delighted.

Overall: I am the point person at our church for all things Realm (aka Administrator). I've been using the program for a while and have enjoyed how user friendly it is. The support folks are sharp and quick to respond to our needs... especially during our transition to this program! They were great!

Recommendations to other buyers: Many of our constituents are not using email regularly, so that component of connectivity is virtually untapped for groups. The ones who are using it regularly have said it is a great help.

Realm Review

Jul 13, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: weekly tasks i.e. contributions, updating parishioner info, etc very easy to work with.

Cons: If death in family need to separate household! at least that was the answer to have the deceased not appear in Directory.

Overall: First, I've had no formal training with this program ... yet! Looking forward to attending a conference.

Recommendations to other buyers: Overall since this has been, for me, a learn as you go experience the technicians on hand to help are the most extraordinary people to work with. Any issues with "glitches" have always been promptly solved and suggestions forwarded to programing.

Realm is AWESOME!

Jul 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly. Great pre-defined reports and dashboard reports. Easy access to information at any time and any place.

Cons: Some reports still a little improvement.

Overall: I was a little weary about switching over to Realm...but I am so glad I did! The change-over was painless and well worth it. Our staff has throughly enjoyed using this program.

Review of Realm By Roger

Jul 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ease of setting up profiles and changing them

Cons: There are a lot of words I don't understand( Note I am a senior citizen)

Overall: It was a good program, software upgrades have improved it Also the upgrades are explained really good

My Review of St. Tim's Usage

Jul 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is number one in my book as far as the accounting is concern. Cut down my work time and easy to cross reference.

Cons: Getting labels and directories are still a major problem. I tend to do it the old long way instead of reading through instructions.

Overall: I use mostly the giving section of the program. I enter donations, print out reports to match financial statements of money coming in and print quarterly reports for members to find out where they are as far as their pledges.

Recommendations to other buyers: I love the fact that as people make suggestions the company reviews and makes updates to make things smoother. Also great phone support if you're having trouble.

Realm Software

Jul 07, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can use it from anywhere and so can the staff that need to know information about our congregation. Realm has an extensive help resource .

Cons: Sometimes it get too much info. from help resource and get off track as far as my original question.

Overall: It was easy to get started. Still working on how to use in our unique and growing church, as we plan additional pathways and staff training.

Awesome and easy to use.

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple yet through.

Cons: Email sending ability needs improvement. More options to dress up emails.

Overall: Love it. So easy to learn and use. It is constantly growing and ACS really is working hard to produce a software that is relevant for the church today.