--- title: "Chatwee Social Chat Widget Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chatwee Social Chat Widget Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/146274/Chatwee-Social-Chat-Widget/" page_type: "product" language: "en" --- # Chatwee Social Chat Widget Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chatwee Social Chat Widget ## What is Chatwee Social Chat Widget? Chatwee is a live chat app used to facilitate real-time communication between: - members of online communities - teams - virtual event attendees - counselors and individuals seeking online support via private, public, and Messenger-style group conversations. It offers an extensive set of features, advanced customization options, and comes with a Free-forever plan, if it suits you. Effortless installation will get you going in minutes. Add a dynamic social hub to your site today. ## What is Chatwee Social Chat Widget used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 90% Neutral 0% Negative 10% Starting price $19 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatwee Social Chat Widget?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.chatwee.com/&name=Chatwee Social Chat Widget) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatwee Social Chat Widget 4.3 (20) VS. [4.7 (24,196)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $19 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (20) Ease Of Use 4.6 (22,751) Value For Money 4.1 (8) Value For Money 4.5 (15,308) Customer Service 4.1 (17) Customer Service 4.4 (13,567) ## Chatwee Social Chat Widget alternatives [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146274/Chatwee-Social-Chat-Widget/alternatives/) ## FAQs about Chatwee Social Chat Widget Overview ### Which roles and teams benefit most from Chatwee Social Chat Widget? Chatwee Social Chat Widget is most used by business owners, executives, and operations leaders who need real-time website engagement and faster customer response. Sales, consulting, and support teams use it to answer questions and guide prospects, while educators, community-focused staff, and web teams rely on it to improve interaction and on-site communication. Answer based on 20 reviews Overview ### What company size and specific industries is Chatwee Social Chat Widget built for? Chatwee Social Chat Widget is designed for organizations of any size that run online communities, virtual events, mental health support services, team communication, live trading, church services, educational webinars, or live video streaming. It fits providers and groups that need chat support for interactive online engagement. Features and Usability ### What are the key features of Chatwee Social Chat Widget? Chatwee Social Chat Widget offers geotargeting and widgets for website chat, along with live chat, real-time consumer-facing chat, and multi-channel communication. It includes @mentions, file sharing, transcripts and chat history, real-time notifications, reporting and analytics, customizable branding, single sign-on, API access, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Chatwee Social Chat Widget starts at free for 5 simultaneous users and 1 chat room. Paid plans are the $19 Standard plan, $29 Pro plan, and $69 Ultimate plan. Enterprise pricing is not listed. The free version and free trial are available, with limits on users, rooms, history, and upload size. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Chatwee Social Chat Widget offer? Chatwee Social Chat Widget provides documentation and videos to help teams get started. Documentation offers written guidance for setup and feature reference, while videos give visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Chatwee Social Chat Widget offer? Chatwee Social Chat Widget provides Email/Help Desk, FAQ/Forum, and Chat support. Users describe the support team as responsive and helpful, with quick answers to questions and an open attitude toward feedback. Some reviewers also note that support interactions leave a strong, positive impression. Answer based on 3 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Chatwee Social Chat Widget supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions current, allowing teams to deliver timely support and maintain more consistent communication. Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices API 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases File Sharing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Interaction Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Chatwee Social Chat Widget 15 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.0 (15) 4.0 Based on 15 reviews ## Pricing Value for money 4.1 (8) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/146274/Chatwee-Social-Chat-Widget/pricing/) Free $0.00 It includes: - 10 MB File Upload Limit - 14 Days Message History Standard $19.00 Flat Rate,Per Month It includes: - 14 Days Message History - 150 MB File Upload Limit - 1 Moderator - CSS Customization - Dedicated Support Pro $29.00 Flat Rate,Per Month It includes: - 300 MB File Upload Limit - 30 Days Message History - 3 Moderators - CSS Customization - Dedicated Support - Group Chats - Message Premoderation - Single Sign-on Ultimate $69.00 Flat Rate,Per Month It includes: - 10 Moderators - 1 GB File Upload Limit - 90 Days Message History - CSS Customization - Dedicated Support - Group Chats - Message Premoderation - Single Sign-on Enterprise Contact Vendor for Pricing It includes: - CSS Customization - Dedicated Support - Feature on Demand - Group Chats - Message Premoderation - Single Sign-on - Unlimited Days Message History - Unlimited Moderators - Unlimited Upload Limit - White Label Value for money 4.1 (8) 4.1 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (17) 4.1 Based on 17 reviews ## User reviews Overall rating 4.3 Based on 20 reviews Filter by rating 5(12) 4(6) 3(0) 2(0) 1(2) Mentioned topic Sorted by most recent Israel O. Supervisor Education Management ### "Chatwee: A Valuable Tool for Building Online Communities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2025 My overall experience with the Chatwee Social Chat Widget has been mostly positive, with a few areas that could be improved Pros Chatwee works seamlessly across devices (desktop, mobile, and tablet) and integrates with popular platforms like WordPress, Facebook, and more Cons The widget may not support all languages, which could be a barrier for non-English-speaking users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Web Developer Entertainment ### "Perfect for my Website! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2019 Now I have it, It will be a permanent feature to my site. I and my users love it! Pros Easy to install, lots of features, and a good price! I had a good experience with the support staff too, which really helps give a good impression of a company Cons Hard to think of something, the price could be a little lower, but it is still great value for money, I really find it hard to fault chatwee Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MB Marvin Bryan G. Supply Chain Planner Electrical/Electronic Manufacturing ### "Excellent chatting experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 6, 2018 Pros I have been using it for personal use because unlike messenger and other chatting applications I feel secured with chatwee because lesser user and less trouble of my account or conversations to be hacked. Cons Overall, this application is excellent and I can't remember any bad experience about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jason D. Demand Planning Electrical/Electronic Manufacturing ### "Chatting App" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 11, 2018 Pros Its nice to connect with my colleagues,friends and family member. This app enables me to communicate to them easily and freely without fear. Cons Nothing bad to say about this app but hoping the team to continue to innovate because there's always a room for improvement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Joel Jude T. Senior Mechanical Consultant Mechanical or Industrial Engineering ### "Better than others" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 10, 2018 Pros With so many other chatting and video chatting apps that came out, chatwee is still my choice of app since I feel secured and free when I am using it since social media nowadays is too fast when it comes to schisms. Cons I have no bad experience with the app so far and hopes nothing will ever be. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Alyssa Michelle B. Industrial Engineer Electrical/Electronic Manufacturing ### "Better than chatting experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 10, 2018 Pros Aside from the chatting or video chatting app that I've been using, Chatwee is so easy to use not just for personal but even in the business set-up. Cons So far I don't encounter any issue or problem with it and hopes it retains to be this way forever. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PC Pete Cenon L. Process Specialist Management Consulting ### "Good chatting app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2018 Pros Good and easy to understand feature or interface. It makes communicating and chatting like a piece of cake to do. Cons It already offers what it suppose to do but would like to see any upgrade or updates on this app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH Eric H. Operations Manager Broadcast Media ### "Just What we Needed for our online Viewers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2018 Pros We tried quite a few chat apps before we found Chatwee, and I’m glad we did! Chatwee solved many of the problems we were having with chatters on our nationally syndicated radio show’s video streaming web page. Our users responded positively to this elegant and easy to use app. Chat offers a boatload of management options from login controls to user management to appearance. And banning trolls is a breeze. Chatwee support is responsive and personal. They can even offer customization if you have a unique need. Chatwee has become an important part of our online strategy; as we grow, we plan to take Chatwee along with us. A truly great chat app! Cons So far, we haven't had a negative experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EL Emmanueliza L. Senior Product Assistant Retail ### "Good Chat Widget" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 22, 2018 Pros It is somehow convenient to use and I'll be able to communicate quickly. Cons None. Just an upgrade on its features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AW Aife W. Youth Support Officer Non-Profit Organization Management ### "Useful for our online community" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 18, 2018 Pros We are a UK charity called The Mix. Here at The Mix, we help young people take on any challenges they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. We run group chats Sunday-Thursday evenings and have been using Chatwee as our chat software for almost a year. We’d been looking for a new chat software to move to and came across Chatwee. What we liked about Chatwee is that it had almost all of the features we needed to run our group chats, such as option to create rooms multiple rooms and customise the colour of the chat rooms. There were a few features we still needed and Chatwee were able to build them for us. Users have the ability to mute each other and moderators can freeze and kick users. Whenever we come across a bug, these are often fixed quickly within a few days which works perfectly for us as we run our chats most evenings of the week. Cons There’s been a few occasions where there's been maintenance work scheduled which we haven't been informed of. This has meant we've had to cancel our group chats because we can't access the software. In terms of the chat software, there isn’t a notification when someone joins or leaves a room which can be difficult for us as our chats get busy so it’s hard to keep track of who’s in the room. Users can also be active in multiple rooms at once. If they join one room and leave to go to another room, they still remain active in the other room which can be confusing for moderators and other users. There also isn’t an option to add caps the rooms to limit how many people can enter the room. This would be helpful for us as our chats get busy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/146274/Chatwee-Social-Chat-Widget/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.