Best For

HR professionals responsible for talent retention or culture in the manufacturing, hospitality, retail, health care, food service and educational sectors.

Product Details

Hyphen helps leaders have honest conversations with their teams, identify opportunities, and prioritize the actions that build trust and drive engagement. Hyphen combines various data points from employee life-cycle surveys (onboarding, engagement, exit, alumni, etc), pulse polls and crowdsourced anonymous employee conversations and provides powerful analytics and visual dashboards to identify problems areas and durably improve employee retention and productivity.

Contact Details

Hyphen

http://www.gethyphen.com/

Founded in 2015

Located in United States

Trends & Segmentation
Trends & Segmentation
Trends & Segmentation
Heatmaps with filters & s
Powerful Action Planning
Comments explorer
Hyphen on Android & iOS

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Hyphen Features

Cultural Alignment
Employee Alignment
Employee Awards
Employee Guides
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Rewards Program
Social Recognition
Surveys
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Hyphen Reviews

Overall
5/5
Ease of Use
5/5
Customer Service
5/5

Showing Most Helpful

Showing 29 of 29 reviews

Showing Most Helpful

Showing 29 of 29 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Johanna H.
Administrator, Office of Innovation & Strategy
Government Administration, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 21, 2019

“Hyphen Review”

OverallWe are working on improving our organizational culture, achieving alignment in our vision, mission, and priorities, and improving recruitment & retention of specific segments. Hyphen helped us identify the specific areas we need to focus on, the needs of the specific segments, and the areas where are efforts are either working well or not working. This will allow us to be more strategic in our efforts, instead of disparate efforts that we hope have the desired effect.
ProsThe software gave us this amazing way to reconnect with our employees after a long time of no engagement. It was completely configurable and very flexible to our needs. It provided insights into our employees perspectives we've never had. The sentiment score helped quantify the open text responses, the demographics along with the anonymity threshold gave us the ability to tie answers to groups of people without identifying any one person, and the system is easy and intuitive to use and navigate.
ConsFor many good reasons, it's not possible to export all of your data at once, however, the customer service team worked with me to get just what I needed. There was an overly ambitios anonymity filter that was removing a lot of my responses, but again, as soon as I reported the issue, the team immediately fixed the problem.
Reviewer Source 
Source: Capterra
August 21, 2019
Avatar Image
Phillip A.
HR Manager
Hospital & Health Care, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 8, 2019

“Hyphen - Absolutely worth the investment ”

OverallHyphen gives our employees the opportunity to have direct access to leadership. It provides them the ability to ask questions, make suggestions on process improvements and get real time company announcements. Our initial Hyphen survey roll-out was extremely successful and since then our survey participation rates have significantly increased. The data from our survey results is extremely eye opening and allows us to easily identify problem areas, either by position, region or manager. In addition to being, in my opinion, a superior product, Hyphen's customer support staff is always there to assist and make recommendations.
ProsHyphen is extremely easy to use - especially the phone app. It's intuitive for all users.
ConsIt's very minor and will probably be resolved in future updates. When attaching a file to a post, pdf files aren't supported.
Reviewer Source 
Source: Capterra
August 8, 2019
Verified Reviewer
Automotive, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 5, 2018

“Hyphen Feedback”

OverallOverall experience has been good. They have listened to customer feedback and brought product improvements which has helped us a lot.
ProsIt is easy to use and mobile friendly Customer Support
ConsInsights need to be further improved in terms of speed and analytics
Reviewer Source 
Source: Capterra
November 5, 2018
Jean-Baptiste P.
Director Of Engineering
Marketing and Advertising, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
November 11, 2017

Reviewer Source 
Source: GetApp
November 11, 2017
Malaika N.
Senior Executive - Human Resources
Sports, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 24, 2018

“Good”

OverallWe use it so that our employees speak their mind
ProsIts user friendly. Wide range of surveys.
ConsThe scales cannot be reversed while making a survey.
Reviewer Source 
Source: Capterra
November 24, 2018
Dhanyakumar G.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 17, 2017

“Hyphen is a partner for people success”

OverallHyphen helped us re-energize our employee engagement initiatives at a critical time for the company. The team goes above and beyond to drive adoption and engagement, brainstorm with us, present results to staff and to our leadership. System is easy to use and customizable. Real time updates and details are available at all time. Data can be drilled down, from overview to details - stopping only when confidentiality might be compromised ;)
Source: Capterra
February 17, 2017
Chethan S.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 17, 2017

“5 stars experience!”

OverallThe Hyphen platform has a great user experience from survey design all the way through to completing the survey on mobile or desktop and allowing employees to express themselves openly through the bottom-up channel. It is a pleasure to work with the Hyphen team and they are constantly making improvements to their product based on our feedback. I highly recommend Hyphen to any organization considering not only measuring but also driving employee engagement.
Source: Capterra
February 17, 2017
merwan b.
VP engineering
Mechanical or Industrial Engineering, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 17, 2017

“Great UI, powerful analytics, useful insights”

OverallLove Hyphen - easy to use for one-time and recurring polls, as well as hear what's really going on in the company. Great improvement lately on visualizations.
Source: Capterra
February 17, 2017
Cindy S.
Area Vice President
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
February 17, 2016

“Hyphen is a great tool for engaging employees on a personal level.”

OverallPros: Easy enough to use and when there's a question, the Hyphen team is very responsive. Cons: The ranking/order of the topics isn't clear. Spell-check would be nice, too. It's been a great way to get employees interacting with one another even when the posts are anonymous. It's fun.

Vendor Response

By Hyphen on February 18, 2016
Thanks Cindy for your kind words. Order/ranking should become more clear in the next release, don't forget to upgrade ;) Arnaud
Source: Capterra
February 17, 2016
Jeff K.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 17, 2017

“Simplicity, speed... and great outcomes”

OverallReally friendly company interested in meeting our needs and making the workplace more human. Excellent mobile and web product for company-wide or more targeted engagement surveys. And cool analytics and alerts for top management but also middle management subreports (love that!). Minimal effort to get started and get to know top areas to work on on an ongoing basis.
Source: Capterra
February 17, 2017
Pankaj G.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 18, 2017

“Powerful hub for feedback throughout the company”

Overall"While listed in the Employee Engagement category, it is interesting that Hyphen can be used for soo much more than Employee Engagement Surveys or Pulse Surveys! For instance it's very relevant for Diversity and Inclusion, Event Preparation, Change Management, Idea Generation, etc. Try it for one use can and you'll start wanting to use it for more stuff! "
Source: Capterra
February 18, 2017
Sarah M.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 17, 2017

“Hyphen helps listen more, understand better, act faster”

OverallBefore Hyphen, we were knee deep in comments with no additional insight; which put us in a terrible place. We'd given our employees a voice, but we didn't know who was speaking. Hyphen allows us to not only identity our issues, but who is being affected. Issues are raised- all while allowing our employees to remain totally anonymous.
Source: Capterra
February 17, 2017
Kevin F.
Director - HR
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
April 26, 2016

“Great platform for open conversations, ideas, feedback and actionable insights.”

OverallSimple to use Simple to implement Great engagement and reengagement Always on and on mobile Improves management and leader visibility to address issues Employees love the transparency of ideas and comments and the anonymity Execs love how it separates the signal from the noise in the company This oughta be a platform that companies cannot do without
Source: Capterra
April 26, 2016
karthik j.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Source: Capterra
February 24, 2017

“Big thumbs up! ”

OverallHyphen is not only an excellent pulse survey system (engagement, diversity, change management, etc), but it has a ton of value in encouraging employees to express themselves without fear of judgement, start topics that they think are important, and comment on topics created by others.
Source: Capterra
February 24, 2017
Celine L.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 19, 2017

“Impactful Conversations and Data”

OverallThe Hyphen platform lets our employees do the talking, and analyzes the text for sentiment and topic. Really cutting-edge, powerful stuff that's helping our organization pinpoint cultural challenges and successes at every level and facet of the organization
Source: Capterra
February 19, 2017
Bernard H.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 20, 2017

“Moves culture forward”

OverallI have not stopped raving about Hyphen since we started using it nearly a year ago. I love how incredibly easy it is to use. The robust reporting allows us to view our data in every way imaginable and managers have easy access.
Source: Capterra
February 20, 2017
Gert L.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 18, 2017

“Hyphen - great tool to learn about your employees and foster positive change”

OverallI love that Hyphen is "enterprise-grade", very flexible and allows for a lot of configurations so you can really get the information you're after. The latest reporting UI has been a great improvement.
Source: Capterra
February 18, 2017
Martin K.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 17, 2017

“What a great employee listening solution!”

OverallMy experience with Hyphen is very positive. The team is very responsive and supportive. The software is very intuitive and I love the bottom up which really differentiates Hyphen to its competitors.
Source: Capterra
February 17, 2017
Eugene P.
CEO
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
April 28, 2016

“Love the ease of use”

OverallGreat app to keep tabs on what folks here at WalletIQ think about different topics. We also use the Pulse Surveys to check in on few key items and the trends view gives us a quick sense if there is anything we need to act on.
Source: Capterra
April 28, 2016
Debra K.
SVP, People Success Lead
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
April 26, 2016

“Great way to engage employees and build connection”

OverallHyphen is a fun, easy to use app that enables organizations to quickly measure employee engagement. It also provides a vehicle to surface ideas and concerns and to build connection among employees.
Source: Capterra
April 26, 2016
Soumil K.
VP Comms
Education Management, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
April 10, 2017

“State of the art solution to the biggest workplace problems!”

OverallHyphen helped me understand the pulse of my organisation in real-time which has helped us take decisions which matter.
ProsSimple to use Simple to implement Great engagement and reengagement Always on and on mobile Improves management and leader visibility to address issues
ConsNothing as of now.
Source: Capterra
April 10, 2017
Stefen P.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 21, 2017

“Five star employee engagement + great app!”

OverallThe Hyphen team has a true passion for people and the employee experience. The app is great, super intuitive, responsive and easy to navigate! Thanks!
Source: Capterra
February 21, 2017
Eduardo B.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 20, 2017

“Great Tool - Fast and Useful Feedback ”

OverallI signed up and I tested it. Very flexible and really helps understand what is happening with people and teams. I will recommend the app to HR.
Source: Capterra
February 20, 2017
Guillaume J.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 20, 2017

“Much more than just surveys”

OverallI have found Hyphen to be more than just a great product. While it is easy to use and keeps improving, what I love is the focus on customer success. I will be faitfhul!
Source: Capterra
February 20, 2017
Mary A.
Revenue Manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
April 28, 2016

“Great tool to hear what coworkers think”

OverallSince we started using, love seeing ideas, feedback, concerns etc from my team. Gets me to be proactive in solving them - as opposed to waiting to discover months later.
Source: Capterra
April 28, 2016
Marco A.
VP, Client Service and Strategy
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Source: Capterra
February 18, 2016

“Easy and engaging way to communicate with co-workers and share ideas. ”

OverallPros ease of use, fun way to communicate, love to move up in the "rankings" Cons not really any, since it is easy to turn off channels that are not relevant.
Source: Capterra
February 18, 2016
Alex S.
CEO
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 7, 2016

“Easy and useful”

OverallWe started to use Hyphen a few months ago. It is an amazing tool to get an overall view of our employee satisfaction which is crucial to our business considering the high turnover in our industry.
Source: Capterra
January 7, 2016
Thien T.
CTO
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
April 28, 2016

“Helps get feedback from new employees”

OverallHas helped us get open and honest feedback from some of our new employees.
Source: Capterra
April 28, 2016
Nathalie L.
Product Manager
Internet, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 21, 2017

“Employee engagement, the Hyphen way!”

OverallHyphen (love the name ;) ) is a great tool with simple and easy to use functionality. Great reporting content and format, no analytical expertise needed! There are still improvements required, but good news is the team loves to listen and improve the product.
Prosmost easy tool to measure and drive employee engagement
Source: Capterra
February 21, 2017