# Betterworks Engage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Betterworks Engage the right Human Resources solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146275/Hyphen/reviews --- Betterworks Engage 4.7 (39) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Betterworks Engage Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LC Lisa C. Director of Human Resources Hospitality Used the software for: Less than 6 months ### "Product is a solid performer; setup and use could be more functional " January 6, 2020 4.0 Positive. I would feel confident recommending the product as long as any new users understand the pros and cons of it's capabilities. Pros Super easy to use. It was easy to set up my questions (including custom questions) and it's been really easy to navigate through to see results. The webpage that hosts the actual survey was easy for my EE's to use and they appreciated the Eng/Spn options. The results are easy to filter through so you can review data sets in various ways. Cons Exporting the results should be easier; instead of just having an Excel option, it would be great to have a PDF option so you can print various reports in different ways and still have the formatting look good for presentation purposes. The software itself worked well but, at times, the rep didn't follow through on something that needed to be done so it required a bit of effort on my end to get the survey up and running the way I wanted/needed it to. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Review Source Response from Betterworks January 7, 2020 Hey Lisa, thanks for taking the time to share your thoughts with us. I'll pass this on to the CSM and product teams for them to review your commentary. This is the kind of feedback we rely on to make our product even better :) I'll also let the CSM team know about some of the PDF issues that are there as well. Thanks again for sharing Lisa :) DS Diane S. CHRO Computer Software Used the software for: Less than 6 months ### "Great product but need more reporting capabilities" January 6, 2020 4.0 Positive! Pros Setting up was easy and having templates was great! Cons When going through the data at the end, I can’t Let each leader into the system easily to see their results. I have to do the reporting and capture it elsewhere in order to share it by each leader. Review Source Response from Betterworks January 7, 2020 Hey Diane, thanks for taking the time to share your thoughts with us. We share each review with our Customer Success team as well as Product team and its valuable intel for us to get better at what we do :) Dustin tells me he's meeting with you in 20 minutes so I'll let you two cover the reporting capabilities comment more then, its a very valid point of improvement. Thanks again Diane! DT Daniel T. Business Intelligence Analyst Medical Practice Used the software for: Less than 6 months ### "Tons of potential!" December 18, 2019 4.0 Pros I love how automated this software is when it works. It can take out many manual tasks for a company. Cons The setup for uploading data using the Hyphen API has been a bit more difficult than it should be. This could be streamlined using different integrations. Review Source Response from Betterworks December 19, 2019 Hey Daniel, thanks for sharing your thoughts with us, we appreciate the honesty. For sure that SFTP issue is a knotty one...dealing with data from HRIS systems can be a real headache and a timesuck. I pinged Dustin internally to let him know this is a clear area of improvement and keep you guys top of mind on that data formatting. He also sent a note to product about it, too. When the customer speaks we listen :) Thanks again for taking the time, we've got a new year coming up, we'll keep focused on making this easier and easier to use for you guys. Take care! CS Chethan S. Used the software for: ### "5 stars experience!" February 18, 2017 5.0 The Hyphen platform has a great user experience from survey design all the way through to completing the survey on mobile or desktop and allowing employees to express themselves openly through the bottom-up channel. It is a pleasure to work with the Hyphen team and they are constantly making improvements to their product based on our feedback. I highly recommend Hyphen to any organization considering not only measuring but also driving employee engagement. Review Source mB merwan B. VP engineering Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great UI, powerful analytics, useful insights" February 17, 2017 5.0 Love Hyphen - easy to use for one-time and recurring polls, as well as hear what's really going on in the company. Great improvement lately on visualizations. Review Source DG Dhanyakumar G. Used the software for: ### "Hyphen is a partner for people success" February 18, 2017 5.0 Hyphen helped us re-energize our employee engagement initiatives at a critical time for the company. The team goes above and beyond to drive adoption and engagement, brainstorm with us, present results to staff and to our leadership. System is easy to use and customizable. Real time updates and details are available at all time. Data can be drilled down, from overview to details - stopping only when confidentiality might be compromised ;) Review Source CS Cindy S. Area Vice President Used the software for: ### "Hyphen is a great tool for engaging employees on a personal level." February 18, 2016 5.0 Pros: Easy enough to use and when there's a question, the Hyphen team is very responsive. Cons: The ranking/order of the topics isn't clear. Spell-check would be nice, too. It's been a great way to get employees interacting with one another even when the posts are anonymous. It's fun. Review Source Response from Betterworks February 18, 2016 Thanks Cindy for your kind words. Order/ranking should become more clear in the next release, don't forget to upgrade ;) Arnaud MN Malaika N. Senior Executive - Human Resources Sports Used the software for: 6-12 months ### "Good" November 24, 2018 4.0 We use it so that our employees speak their mind Pros Its user friendly. Wide range of surveys. Cons The scales cannot be reversed while making a survey. Review Source JK Jeff K. Used the software for: ### "Simplicity, speed... and great outcomes" February 18, 2017 5.0 Really friendly company interested in meeting our needs and making the workplace more human. Excellent mobile and web product for company-wide or more targeted engagement surveys. And cool analytics and alerts for top management but also middle management subreports (love that!). Minimal effort to get started and get to know top areas to work on on an ongoing basis. Review Source PG Pankaj G. Used the software for: ### "Powerful hub for feedback throughout the company" February 18, 2017 5.0 "While listed in the Employee Engagement category, it is interesting that Hyphen can be used for soo much more than Employee Engagement Surveys or Pulse Surveys! For instance it's very relevant for Diversity and Inclusion, Event Preparation, Change Management, Idea Generation, etc. Try it for one use can and you'll start wanting to use it for more stuff! " Review Source MA Mary A. Revenue Manager Used the software for: ### "Great tool to hear what coworkers think" April 29, 2016 5.0 Since we started using, love seeing ideas, feedback, concerns etc from my team. Gets me to be proactive in solving them - as opposed to waiting to discover months later. Review Source SK Soumil K. VP Comms Education Management Used the software for: Less than 6 months ### "State of the art solution to the biggest workplace problems!" April 10, 2017 5.0 Hyphen helped me understand the pulse of my organisation in real-time which has helped us take decisions which matter. Pros Simple to use Simple to implement Great engagement and reengagement Always on and on mobile Improves management and leader visibility to address issues Cons Nothing as of now. Review Source NL Nathalie L. Product Manager Internet Used the software for: Less than 6 months ### "Employee engagement, the Hyphen way!" February 21, 2017 5.0 Hyphen (love the name ;) ) is a great tool with simple and easy to use functionality. Great reporting content and format, no analytical expertise needed! There are still improvements required, but good news is the team loves to listen and improve the product. Pros most easy tool to measure and drive employee engagement Review Source DA David A. VP Finance Printing Used the software for: 2+ years ### "Hyphen adds value" December 13, 2019 4.0 Hyphen provides a mechanism to capture, analyze and act on information related to employee sentiment and engagement. While there are no perfect solutions when trying to assess human behavior, we appreciate the accessibility our employees have to the platform and the way it can quantify different parameters related to the culture and experience at our company. It has added some structure to what was previously quite a grey area. Pros The accessibility across multiple platforms and anonymity for the users. Cons The requirement of an e-mail account to use the program can be a barrier to use as the company does not provide e-mails for production line workers and some are resistant to using their personal accounts. Reason for choosing Betterworks Engage Better analytics. Review Source Response from Betterworks December 16, 2019 Hey David, thanks for taking the time to share your thoughts with us, especially around the email account creation for line workers. Our CSM team says they may have a solution for that one, so they'll reach out shortly to talk it out. Otherwise, thank you again for taking time out of your day...if there is ever anything else you'd like to see or have questions on please do let us know, we're happy to help! Jacob C. People Development Associate Financial Services Used the software for: 1-2 years ### "A great system to identify employee trends and attitudes!" December 18, 2019 4.0 We use Hyphen to conduct our twice annual employee survey. Overall, our experience with Hyphen has been good. The ease of setting up surveys, response from their team, and roll out of the surveys has been fantastic. Gathering and reviewing the data is also very easy but time-consuming. I would recommend this company! Pros Hyphen is an easy to use system. I would also like to highlight the tireless efforts of the Hyphen team in answering any questions we have. They go above and beyond to ensure our use of the system is as seamless as possible! Cons While the reporting features present the data in an easy to read and accessible manner, it is slightly limited in it's exporting features. It can be hard to download the relevant information you need into excel without having to contact the company with questions. However, they are also implementing ongoing changes to this! Review Source Response from Betterworks December 19, 2019 Hey Jacob, thanks for carving out some time to give us a review, appreciate it! Yeah, the exporting can be tough, we brought this up to product to map out and look for areas we can smoothen it out a bit. Your comment there is a good validation that this is still a market need for us to work on. Thanks again and reach out if you have any needs or ideas or initiatives we can support on! TC Taylor C. Marketing Communications Manager Hospital & Health Care Used the software for: 1-2 years ### "Employee Engagement Tool" December 18, 2019 4.0 Hyphen has been a great tool for our business to hear insight from all of our employees and improve upon areas that have been uncovered through the survey. The customer service has been great and very supportive to what we are looking to achieve. Pros Hyphen has been a great tool allowing us to connect with our staff and learn areas of improvement across our organization. Cons Some of the formatting options could be improved to allow for more customization to the surveys. Reason for choosing Betterworks Engage Hyphen's ability to integrate with our internal employee system to automatically make updates really impacted our decision to go with the tool. Review Source Response from Betterworks December 19, 2019 Hey Taylor, thanks for your review and thanks for the business! I'll send a note to the product team about those formatting options: we try to be very customer-centric in getting a sense for what users like you need instead of just our random good ideas so great tip ;) Always reach out if you want to get more out of the tool or have other ideas for us! Take care! JH Johanna H. Administrator, Office of Innovation & Strategy Government Administration Used the software for: Less than 6 months ### "Hyphen Review" August 21, 2019 5.0 We are working on improving our organizational culture, achieving alignment in our vision, mission, and priorities, and improving recruitment & retention of specific segments. Hyphen helped us identify the specific areas we need to focus on, the needs of the specific segments, and the areas where are efforts are either working well or not working. This will allow us to be more strategic in our efforts, instead of disparate efforts that we hope have the desired effect. Pros The software gave us this amazing way to reconnect with our employees after a long time of no engagement. It was completely configurable and very flexible to our needs. It provided insights into our employees perspectives we've never had. The sentiment score helped quantify the open text responses, the demographics along with the anonymity threshold gave us the ability to tie answers to groups of people without identifying any one person, and the system is easy and intuitive to use and navigate. Cons For many good reasons, it's not possible to export all of your data at once, however, the customer service team worked with me to get just what I needed. There was an overly ambitios anonymity filter that was removing a lot of my responses, but again, as soon as I reported the issue, the team immediately fixed the problem. Review Source VR Verified Reviewer Associate Manager Automotive Used the software for: 1-2 years ### "Hyphen Feedback" November 5, 2018 4.0 Overall experience has been good. They have listened to customer feedback and brought product improvements which has helped us a lot. Pros It is easy to use and mobile friendly Customer Support Cons Insights need to be further improved in terms of speed and analytics Review Source AM Aleta M. CHRO Food & Beverages Used the software for: 1-2 years ### "Excellent Platform" December 13, 2019 5.0 Loved how helpful customer support was, and how willing the company was to modify for what we were looking for. The team at Hyphen really want to deliver a product that is easy to use and they are willing to talk through any issue to find a resolution that works. Pros Hyphen is super easy to use for all of our employees. Text surveys that all can answer in less than 2 minutes from the ease of their phone. Clean display of information for admin is also amazing. Cons Takes a bit to learn how to navigate back end, however once you get it, super easy to launch surveys. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Workday Peakon Employee Voice](https://www.capterra.com/p/151069/Peakon/) Reason for choosing Betterworks Engage Text messaging of surveys was key for us, and the majority of our company are not in front of a computer daily. Review Source Response from Betterworks December 16, 2019 Hi Aleta, thanks for the review, we're glad the platform has been a benefit to you all. As for the back end navigation, we tagged that as an item to make more user-friendly for the future. Thanks again, we appreciate it! Phillip A. HR Manager Hospital & Health Care Used the software for: Less than 6 months ### "Hyphen - Absolutely worth the investment " August 8, 2019 5.0 Hyphen gives our employees the opportunity to have direct access to leadership. It provides them the ability to ask questions, make suggestions on process improvements and get real time company announcements. Our initial Hyphen survey roll-out was extremely successful and since then our survey participation rates have significantly increased. The data from our survey results is extremely eye opening and allows us to easily identify problem areas, either by position, region or manager. In addition to being, in my opinion, a superior product, Hyphen’s customer support staff is always there to assist and make recommendations. Pros Hyphen is extremely easy to use - especially the phone app. It’s intuitive for all users. Cons It’s very minor and will probably be resolved in future updates. When attaching a file to a post, pdf files aren’t supported. Review Source Jean-Baptiste P. Director Of Engineering Marketing and Advertising Used the software for: 2+ years ### "null" November 11, 2017 5.0 Review Source VR Verified Reviewer Human Resources Executive Consumer Goods Used the software for: 1-2 years ### "Hyphen User Experience" October 30, 2018 4.0 Pros Hyphen, with its AI technology is extremely user-friendly and has given me the ease of access to understand the employee's voice as well as the sentiment about existing topics of discussion. The deployment of surveys and the analysis of the surveys are extremely easy and the scope it has for modifications and customization Cons The fact that the app and insights app are two different things becomes a little bit of a concern as having two separate formats can become confusing for users Review Source AB Anastasia B. Talent Development Lead EU Financial Services Used the software for: 6-12 months ### "restrictive for the fast-pace growing organization" December 13, 2019 2.0 see above Pros I like the insights function - this makes eNPS analysis easier for the team leaders Cons Some of the things in the tool set up are quite confusing: there are 3 ways of checking participation and users have a lot of questions about that. As we have a lot of changes in the org structure, every time we need to update the database, which is cumbersome and full of errors - I have a feeling that data isn't overwritten. And sometimes our Success Manager disappears without absence notes or doesn't follow up on the tickets, created. This makes it challenging for me to "sell" the tool internally. Reason for choosing Betterworks Engage price Review Source Response from Betterworks December 16, 2019 Hi Anastasia, thanks for taking some time to share your thoughts with us, this kind of feedback is really helpful for our development and CSM team. We, too, want to help you "sell" this internally and make this an impactful tool for the business. I met with the team this morning to go over your comments and identify issues we can fast-track to get resolved (and resolve for future users as well). Thanks again for your honesty, it's sometimes hard to hear for us, but this is how we get better and better day by day, with good feedback like this. Take care! CG Carrie G. HR Specialist Consumer Services Used the software for: Less than 6 months ### "Great tool for geographically separated companies!" December 18, 2019 5.0 We partnered with Hyphen to begin an overhaul on our employee engagement and our initial survey was a great success! We've been able to use the data collected through the Hyphen system to create true actionable items to improve our engagement. Our managers are coming up with new ideas of where survey data could be useful to gauge the pulse of their employees and we plan on distributing regular pulse surveys through the coming year. Pros The software is so easy to use by everyone and easily customizable for whatever kind of survey you want to create. I also liked the ability to reach employees via text as well as email. We have many employees who are limited on the content that is allowed through email so having that ability is crucial. Cons There is nothing that stands out in my mind that I didn't like. Alternatives considered [Talmetrix](https://www.capterra.com/p/146813/Sense/)[OurPeople](https://www.capterra.com/p/221769/OurPeople/) Reason for choosing Betterworks Engage Hyphen had the exact level of service that we were looking for at an amazing price. Review Source Response from Betterworks December 19, 2019 Hey Carrie, thanks for the review and for the business! Clients like you give me a paying job, so I for one are pretty grateful :) For sure let us know whenever you have any ideas or big goals, we're adding staff to our CSM team and pushing to really roadmap our clients to better data, more insights and measureable change as a result. Its great to hear its working well, let's keep it going! Take care! And happy holidays, too :) KF Kevin F. Director - HR Used the software for: ### "Great platform for open conversations, ideas, feedback and actionable insights." April 27, 2016 5.0 Simple to use Simple to implement Great engagement and reengagement Always on and on mobile Improves management and leader visibility to address issues Employees love the transparency of ideas and comments and the anonymity Execs love how it separates the signal from the noise in the company This oughta be a platform that companies cannot do without Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.