Cro Software Solutions

Cro Software Solutions

4.5 / 5 13 reviews

Who Uses This Software?

Waste, Recycling, Containers, Portable Storage, Mobile Office, Portable Toilets, Rentals Etc.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Cro Software Solutions
  • www.crosoftwaresolutions.com
  • Founded 2013
  • Canada

About Cro Software Solutions

CRO Software Solutions is an efficiency software that manages your assets (bins, containers, portable toilets etc) drivers (gps tracking, routing, EDL etc), dispatchers, accountants (auto invoicing, seamless integration to all QB versions) and your customers. the only software you need for the METAL RECYCLING, WASTE MANAGEMENT, PORTABLE TOILET, and SERVICE industry.


Cro Software Solutions Features

  • Activity Tracking
  • Audit Trails
  • Barcoding / RFID
  • Check-in / Check-out
  • Depreciation Tracking
  • Disposal Tracking
  • Inventory Management
  • Location Tracking
  • QR Codes
  • Reservations
  • Service History
  • Alerts/Notifications
  • Asset Tracking
  • Driver Management
  • Historical Reporting
  • Mobile Tracking
  • People Tracking
  • Real Time Tracking
  • Routing
  • Status Tracking
  • Territory Management
  • Vehicle Tracking
  • Billing & Invoicing
  • Brokerage Management
  • Buy / Sell Ticketing
  • Container Management
  • Customer Database
  • Dispatch Management
  • Electronics Recycling
  • Fingerprint Scanning
  • ID Scanning
  • Integrated Cameras
  • Inventory Tracking
  • Logistics
  • Market Price Tracking
  • Plant Management
  • Plastics Recycling
  • Pulp & Paper Recycling
  • Receiving / Production Management
  • Scrap Recycling
  • Capacity Planning
  • Drag & Drop Scheduling
  • Driver Management
  • Emergency Dispatch
  • GPS Tracking
  • Performance Metrics
  • Route Costing
  • Territory Management
  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking
  • Billing & Invoicing
  • Customer Accounts
  • Customer Database
  • Equipment Tracking
  • Inventory Management
  • Routing
  • Scheduling
  • Waste Disposal
  • Work Order Management

Cro Software Solutions Reviews Recently Reviewed!


It's a Journey

Aug 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One of the most productive features is the ability to assign drivers requests simply by dragging and dropping to appropriate column.

Another feature I have found to be very useful is the Master Report. This page allows you to search, sort, and analyze data very effectively.

The Map tracking and routing features is also being used frequently throughout the day to our dispatchers advantage.

Cons: The biggest complaint I have is the lack of a written manual. Not every one is a visual learner. The videos are helpful but if you are just looking for a quick answer to confirm a proceedure before doing something in the program you have to watch the whole video and hope your answer is there.

The customer support is exceptional; however, sometimes you just want to find the answer yourself without having to chat, email or call someone.

The training we received was not very effective and was a big obstacle to overcome initially. Truthfully, I am not sure what the actual training process was supposed to be since ours did not seem to follow a typical formula.

The other feature that is not positive for us is the "override" button. We feel it is a feature that should be able to be turned on or off. If your drivers are still learning and get frustrated with not finding the asset they are looking for they very readily use the override rather than reach out for assistance causing additional work for the dispatch staff.

Overall: Our experience has been bumpy but we are slowly gaining momentum with the program. Overall we really like the program and as we gain experience and confidence it becomes more effective. The company personality is outstanding. Even with slight hiccups to our implementation of the program the support from the staff has made those challenges easier to deal with.

Vendor Response

by Cro Software Solutions on August 22, 2018

Hello Diane, Thank you very much for the review. We are working on a written training manual. I will check with the developers regarding the "Override" being optional for Drivers, please let us know more about how it is causing issues for you and your Drivers. We have a four step training process that we try our very best to follow, if needed you have free unlimited training available to you anytime just let us know.

We discovered CRO at the Waste Expo and have never looked back. We are very happy with it.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Probably ease of use and the companies flexibility. First, ease of use - I know just enough about tech and software to screw it up. This software has checks and balances that won't allow you to double schedule or mess up your inventory and things of that nature. Very easy to navigate. Second, flexibility - Even as a small company with only 3 trucks the company values my input and ideas. There has been at least 1 and maybe 2 changes that have been made to the software that to the best of my knowledge were my idea and/or suggestion.

Cons: I'd say probably the immense detail. This is not the software's fault but again as a strictly roll-off company with only 3 trucks, this software is designed for and intended for companies with far more detailed routes and larger fleets. That being said, the software is probably (not probably but surely) capable of so much more than I am even using it for. It most likely has resources and benefits that I am not even using it for to this point.

Vendor Response

by Cro Software Solutions on March 29, 2018

Thank you for the very nice review Phil. We would love to schedule an online meeting anytime to review possible options and features that can help Bulldog Disposal be even more efficient. Hope to talk to you soon.

Amazing, user-friendly software!

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cro has so many Pros! Customer service is excellent and the software features/functions make the work place efficient. Software is simple and streamline making it super user-friendly for both drivers and dispatch.

Cons: Not much that I don't like. The only thing I wish Cro offered would be a mobile friendly dispatch page. They are constantly making updates and improvements, so maybe this will be down the road!

Overall: Too many to state. Top 5: Asset tracking and inventory, tracking trucks (whereabouts & speed), ease of billing, route efficiency, time stamped jobs.

Vendor Response

by Cro Software Solutions on March 29, 2018

Thank you Joanne, as always it is a pleasure to work with you all at Ideal Refuse. Yes we are working on a mobile dispatch option, however in the meantime we do offer Driver Dispatching that will cover all your needs. Give us a call and we can discuss. Thanks again for the great review!

We love it! We use it in our office and each of our drivers has the Cro App on his phone.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cro is very, very easy to learn. The ability to see where all our inventory and drivers are at anytime of the day is really great! The customer service is always there for help and explanations of how or why the features work the way they do. They are very open to suggestions on what the customer needs to make the program work best for them...Really great program and customer support!

Cons: The billing section didn't work well for us at the time, but with their new program updates we hope to use it soon.

Vendor Response

by Cro Software Solutions on March 29, 2018

Thank you Juniper, we really appreciate the great review. We love working with you guys and hope to continue taking care of all your software needs for many years to come. We do offer full integration to Quick Books Desktop now as well, we would love to schedule a time to get you all set up. Thanks again,

Good program easy to use

Mar 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of dispatch and scheduling. Cloud based and browser is simple to use. Driver app is user friendly.

Cons: Box location tracking is difficult and we have not ever got it working correctly. We are still using tickets to track then

Vendor Response

by Cro Software Solutions on March 29, 2018

Hello Daniel, thank you for nice the review. I have your rep Glenda contacting you ASAP to make sure you have all the tools you need to make sure you are tracking all your boxes as expected. If you number your Boxes you can go to the Asset Page to view all your Deployed, Reserved, Returning and Available Boxes by Type. Also check out the Deployed Asset Map and Report for details on all your deployed boxes. I am sure we will get you on the right track, thank you again for everything.

overall Satisfied

Jul 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Works well for organizing bin pick ups with our drivers and managing of our bins.

- Inputting bin pick ups and adding new customers is fast and efficient.

Cons: - mysteriously duplicates bins

- Drivers sometimes have a hard time running the app on there iPad.

Overall: Much better organization of our bins.

Vendor Response

by Cro Software Solutions on July 18, 2018

Hello Kim, Thank you very much for the review. We would like to connect with you to see just what you mean when you say duplicates? Also, have your Drivers had time to watch the training video for the mobile app, that can really help out as well. We will reach out to you guys right away as we just saw this review. Thanks again,

Cro

Apr 11, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I love Cro software as far as keeping track of our inventory. We use it daily to keep track of our dumpsters.

Cons: Can not use the billing because I does not map the income to specific people or job locations. All money income is going into one pot labeled Cro income. In our business we need to be able to separate the funds so we can distinguish who paid what and who owes what.

Overall: Keeping Track of inventory

Vendor Response

by Cro Software Solutions on April 13, 2018

Hey Martin, thank you so much for the review. I will have Support reach out to you ASAP to discuss the Quick Books Online integration. There must be some confusion as the Cro Income Account is just a landing spot for all new Products when first created in QBO since Cro does not know yet what income accounts you want each new Product applied to. Simply open your QBO Account and go to your Products area find the ones that Cro created and map them to any income account you choose. Thanks, and give support a call anytime you have any questions at all.

Always there to make system fit our needs

Mar 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Always accessible and easy to talk with .Always glad to help .regular upgrades to help fit our needs

Cons: It wasn't designed for our particular use but adapted well and are always glad to help all staff undersatnd best way to help .

Overall: Helps monitor truck use ,both economically but also aids with communication

Vendor Response

by Cro Software Solutions on March 29, 2018

Thank you Chris for the very nice review, I hope all is well and if you ever need anything just let us know. Thanks again,

CRO Software has been a great solution for our company.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use for dispatchers / drivers as well as the open lines of communication with CRO employees. They go above and beyond to listen to their customers in order to provide the best product possible. Keep up the good work!

Vendor Response

by Cro Software Solutions on March 29, 2018

Thank you very much Ray, I hope all is well. However, If you ever have any issues at all I am sure you will give us a call. Thanks again for everything,

Easy to learn

Apr 02, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I find the Software to be a great dispatching tool. The drivers and dispatchers find it to be very user friendly.

Cons: I wish the software had more options for customer set ups, billing and reporting. It would also be nice to have more options when recording payments and storing credit card numbers in the system.

Vendor Response

by Cro Software Solutions on April 04, 2018

Hello Kenlyn, thank you for the review. We are currently working on Billing System upgrades for payment management etc. We would love to get your ideas on how we can improve the Customer setup process in Cro. Thanks again,

Great Product

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this product is that it's easy to use and you can login anywhere.

Cons: I really don't have anything that I least like about this software.

Vendor Response

by Cro Software Solutions on August 14, 2018

Thank you so much Danielle for the great review, we truly appreciate it. We are always here for you if you need anything at all!

Capterra-loader

Cro has made our business much easier and faster to manage.

Jul 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is to schedule and track jobs and the drivers love the app for its GPS, how the jobs are displayed and tracked, and the ease for putting in landfill weights.

Cons: A few minor wrinkles that are not even worth mentioning and I'm sure that once we have time to be properly trained that those wrinkles will disappear. We implemented the software during our busy season so that is why we have not had time for full training on CRO. With that being said CRO is very easy to learn and use even with basic training. Great job on developing this software!

Vendor Response

by Cro Software Solutions on August 09, 2018

Hello Jeff, Thank you very much the review. Please let us know any time at all if you have any questions or requests for modification of the software to better meet your requirements. Thank you again,

Capterra-loader

A great software that helps and aids in waste management

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The pricing formula is fair and friendly

The software is supported by the various leading platforms such as Windows etc

Cons: The developer should consider introducing the billing features to aid in processing of dispatch of many waste truck hauliers

Overall: Helps manage the waste management process in our company

Vendor Response

by Cro Software Solutions on July 18, 2018

Thank you very much for the review Robert. Cro Software does have full invoicing built in including recurring invoice set up. We would love to connect and go over the billing training with you anytime. Also we have billing training videos in the Support and Training Portal. Thanks again,