# Cro Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cro Software the right Waste Management solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146298/Cro-Software-Solutions/reviews --- Cro Software 4.3 (54) [View alternatives](https://www.capterra.com/p/146298/Cro-Software-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Reviews of Cro Software Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews KL Kati L Logistics and Operations CoordinatorConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “One of my favorite reports is I can see my inventory all on one page.“ April 17, 2026 KC Kayla C Office Manager and Portable Sanitation ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “We still struggle with plotting where septic tanks are as well.“ April 6, 2026 KL Kati L Logistics and Operations CoordinatorConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “They are always supportive and give feedback if I have questions on what's the best way to optimize it the most for my company. “ April 17, 2026 KD Kevin D PresidentEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “Every time you add a truck the price goes up.“ April 6, 2026 MS Mario S General ManagerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “The team is quick to respond and usually returns calls promptly whenever we need assistance.“ April 20, 2026 KP Kristin P AdminTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: 1-2 years. “It keeps making you hit the log in button at least 3 times before it'll log in.“ August 30, 2024 KC Kayla C Office Manager and Portable Sanitation ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “It was a breath of fresh air to see how easy it was to navigate, and how well our crews took to it!“ April 6, 2026 MJ Makenzie J IT DirectorAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “The inbound material scheduling portion of the software is not up and running with no timeline on its repair. So in short they where going to continue to charge our company without providing full services for several weeks before I had to ask to be removed from their billing.“ November 4, 2020 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amelia B. Opperations Manager of Roll-off services Transportation/Trucking/Railroad Used the software for: 6-12 months ### "It's great but it could be greater" November 9, 2018 5.0 Support team have always been great with help. Thanks guys so much. Pros the ease of adding orders, being able to see where everything is, and rearranging the day Cons when adding a new site for an existing customer there special pricing doesn't auto populate. Also if you have a site that is getting serviced more then once in the day it doesn't show that on the main dispatch page. Review Source Response from RapidWorks November 29, 2018 Thank you very much for the review, the, shared special pricing option was corrected, please contact support if you are still having issues with that option. As far servicing a site more than once a day, maybe I am misunderstanding your concern as we can see multiple stop counts for the same address per day? Please contact support anytime to discuss. Thanks, KC Kayla C. Office Manager and Portable Sanitation Manager Construction Used the software for: 2+ years ### "CRO checked all the boxes for us!" April 6, 2026 5.0 Scary at first, and extremely hesitant. We were scared we were going to invest time and money into this software and hate it. It was a breath of fresh air to see how easy it was to navigate, and how well our crews took to it! Our office, dispatchers, and drivers all rave about how much they love CRO now. Pros CRO was easy to learn, and to implement! I genuinely do not know how we operated before. The price is right, and our drivers can not live without it now! Whenever we have a question or problem \[sensitive content hidden\] and the support team are always so quick to help us out. CRO checked all the boxes for us. Cons From time to time, random jobs will not pop up in our billing queue (I think we are doing something off or wrong though lol). We still struggle with plotting where septic tanks are as well. Alternatives considered [Basestation](https://www.capterra.com/p/246148/Basestation/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[ServiceCore](https://www.capterra.com/p/158918/ServiceCore/) Reason for choosing Cro Software Price was right, local contact person/sales women put our mind at ease, checked all the boxes! Review Source VR Verified Reviewer President Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Classic Overpromise and Underdeliver scenario." March 5, 2019 3.0 We signed up for Cro Software hoping it would be a much needed upgrade to the outdated software system. I had my doubts at the very beginning and started to express my frustrations within the first 30 days. I told them after the very first training session that I no longer wanted the billing piece. I was charged for it anyway and I felt like I had to tell 3 different people I didn't want billing any more before I could get anyone to hear me. With the other missing pieces we were always assured that the critical pieces that we needed "were in the que and would be added soon." Meanwhile I had to use my old software and make double entries to it and to Cro (very time consuming) in order to keep track of the information for which I am required to do reporting for the state. I paid for peace of mind, not to have more work on my office staff. We quit using Cro after 90 days. We had about 5-7 hrs training total (all of which were longer than they needed to be and less effective than they could have been). We were told that we could not get any of our money back (our large upfront payment or any monthly fees) because they had already done "so much" training. I should have been the one reimbursed for the training because it was such a painful waste of my staff's time. They also said that because Cro has so many happy customers they couldn't understand what our problem with them was. Moral of the story: They don't listen. This ranks as one of my most painful lessons. Pros Dark background colors are easy on the eyes. The basic functions of the software is very straightforward and quick to learn. Cons The upfront, non-refundable licensing fee of several thousand dollars. Never sign a non-refundable contract when you have no experience with the software other than demonstrations--that was our very painful life lesson!! Cro software was touted as a comprehensive solution and it was not. It lacked one of the most fundamental pieces that we needed in order to operate effectively (that our outdated software covered handily). There is also no way to securely capture credit card information. Our outdated software was able to do a better job of this and there are even better options with other software. A close competitor, CORE software, has a way to tokenize cardholder data and is PCI compliant. Tech support was frustrating to work with. It was generally the same person who had a tendency to assume they knew what you were trying to understand before fully listening to the question and would proceed to talk over you or go on ad nauseam on the training when we already had that part down. It would be tricky, but we'd have to find ways to interject or interrupt so that we didn't waste 2 hours. We had a 2 hour training on billing in which all I wanted to do was to try one invoice to see how it would show up in my online accounting system. I was finally able to get them to try that at the very end and as I suspected that billing was not going to sync with my books without a lot of changes to my accounting. I would have liked to have saved the 2 hour training session. Review Source Response from RapidWorks April 17, 2019 Hello, I am very sorry for any miscommunication between your staff and ours. We have never advertised to have a full accounting solution with credit card processing etc. Currently we do rely on a back-end accounting platform to manage the account balances and payments. We are always working to improve the software for all of our users by adding new features, in this case I think we added several only to be told more was needed. I wish these issues had been brought to our attention prior to the decision to go with Cro so we could have addressed them then. We will never purposely mislead a Cro Provider! I do thank you very much for taking the time to write this review, I sincerely hope we have an opportunity to talk again in the future and change your opinion of Cro Software. We are available anytime 844-276-2467 MS Mario S. General Manager Environmental Services Used the software for: 2+ years ### "Reliable Software with Great Support" April 20, 2026 5.0 Overall, Cro Software has been a great fit for our company. It handles everything we need efficiently, and the team is receptive to customer feedback, frequently implementing suggested improvements. Pros Support is consistently reliable. The team is quick to respond and usually returns calls promptly whenever we need assistance. Cons The main issue I’ve experienced is being signed out while actively using the system. This tends to happen most often when sending invoices or processing autopay accounts. Alternatives considered [WAM Software](https://www.capterra.com/p/79230/WAM-Hauler-Easy-Bill-Route/) Reason for choosing Cro Software Cro seemed to offer all the necessary features we were looking for at the time of purchase, and the layout was user-friendly and easy to navigate compared to other options. Review Source TM Terry M. Owner Mining & Metals Used the software for: 2+ years ### "Long time CRO user" March 24, 2026 5.0 We have been using CRO for more than 10 years and it transformed our trucking operation from a clumsy, paper based system to a cloud based, immediate response system with drivers receiving immediate, accurate information. The ability to control both customer info and asset management within one system is invaluable. Pros \-Central database for customer info -inventory/map control of assets -drag and drop between jobs -ability to upload pics and maps for drivers -signature page for deliveries -real time map showing trucks locations and data Cons \-cloud based platform means it can't be tailored to individuals -driver interface is sometimes difficult to use when entering bin numbers Switched from [Act!](https://www.capterra.com/p/175860/Act/) CRO was light years ahead of what we were previously using Review Source LH Luanne H. Manager of Portable toilet business Retail Used the software for: 2+ years ### "Honest review" March 31, 2026 5.0 We have been with Cro for a few yrs now and overall I see no reason we would ever leave. Support has really been the very best thing about this company Pros The thing we like most about Cro is ease of use. I always saying nothing in life should really be that hard and this software proves that. Cons As Cro developes more and more features it creates different paths to get to the same place (this is great) but I would love some more training videos as to the preferred path or any side effects taking each different path can have Switched from [Summit Service Systems](https://www.capterra.com/p/124934/Summit-Service-Systems/) Ease of use, cloud based, data storage, better support Review Source KP Kristin P. Admin Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Love this program " August 30, 2024 5.0 I like it. I use it daily and its a big part of my company. we couldn't do what we need to without it. Pros Easy to use. customer service is great and response is very fast! Cons its slow and doesn't allow to log on when you click it once. It keeps making you hit the log in button at least 3 times before it'll log in. Switched from [RouteSavvy](https://www.capterra.com/p/158785/RouteSavvy/) Found a better integration for our system and easier for our drivers to use. Review Source AH Andrew H. Logistics Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Streamlined and loving it!" November 12, 2020 5.0 Cro Software allows our end users to be much more versatile in what they can do and how quickly they can do it, freeing them up to do other taks and eliminating the multiple and repeated steps we had become so dependent on over the yeras. Pros Our company rents and services a fleet of about 10 trucks and 2,000 portable toilets and Cro Software's drag and drop dispatching makes managing this a breeze compared to other software we have used in the past. Whether in the office, at home or even on my phone, I can see where drivers are at in their routes and stay current on and manage their workflow. Cons The only downside I have noticed on our end is the integration with Quickbooks could be smoother. It has saved us hours of data entry using their web connector function, but it does require frequent collobration with our IT firm to shore up glitches and issues. I am, however, confident this is something that will continue to be smoothed out over time. Switched from [RouteOptix](https://www.capterra.com/p/100548/RouteOptix/) We were looking for something that would allow us to eliminate many of the duplicate steps that were causing us to incur numerous hours of extra work by our office staff and switch to something with a more robust and forward-thinking engine. Review Source KL Kati L. Logistics and Operations Coordinator Construction Used the software for: 1-2 years ### "Dash Disposal Review" April 17, 2026 5.0 It has been absolutely wonderful working with this company. They are always supportive and give feedback if I have questions on what's the best way to optimize it the most for my company. The initial set up they made extremely easy even when I was so nervous. The program itself is very easy to learn. It's been great to be able to find what I need so easily for my company whether its GPS for my drivers or reports for billing. Pros Its so simple to use. Everything you need is on one screen. They also provide plenty of training and make sure you are comfortable before using their program. My favorite thing is, if I ever have a question, I just email them and they get right back to me and either send screen shots how to do it, or they are willing to set up a call and walk me through it. They are a very supportive company! They have been the absolute best to work with. One of my favorite reports is I can see my inventory all on one page. It literally tells me how many of each size dumpster I have available and also where all the ones in use are located and for how long they have been on site. Cons Sometimes there isn't a specific report I need, but if you reach out and submit a request, they are willing to work with you, and it may be on their next update. Review Source KD Kevin D. President Environmental Services Used the software for: 2+ years ### "Excellent Software" April 6, 2026 5.0 Excellent. This software has help our business a lot. Our runs are in real time an the most efficient they have ever been. Pros Ease of use. Route & Asset management. Reports are very useful - they provide a lot of insight to the business. Cons Price. The price continues to go up. Every time you add a truck the price goes up. An option to schedule based on person rather then truck would be a good thing. Alternatives considered [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Cro Software I can't remember. It was a long time ago. Review Source CB Carly B. Office Manager Environmental Services Used the software for: 2+ years ### "Overall this is a great tool with room for improvement " November 12, 2020 4.0 Pros I love the ability to easily see the customers history right on the main deployment page for that customer (customer information). Cons It could be that I am not familiar with this report, but in the past I have tried to run a report that lists all customers with the bin number that is currently deployed and the last date the asset was serviced. This report would be very helpful. As well, our drivers use iPhones which unfortnately does not allow us to track our drivers activity. This I would say is our #1 priorty to have available to us. Review Source MC MARY C. ADMINISTRATOR Facilities Services Used the software for: 2+ years ### "Best Customer Service!!!" November 3, 2020 5.0 CRO is the bomb! They are revolutionized dispatching software. It is a brilliant software and I love using it every day! Pros CRO is the best dispatching software I have ever used! It is so easy to use and has made my work life tons easier. And their customer service is the BEST! Cons I like all of their features--just a bit pricey on the per month costs. Review Source MM Martin M. Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Cro " April 11, 2018 3.0 Keeping Track of inventory Pros I love Cro software as far as keeping track of our inventory. We use it daily to keep track of our dumpsters. Cons Can not use the billing because I does not map the income to specific people or job locations. All money income is going into one pot labeled Cro income. In our business we need to be able to separate the funds so we can distinguish who paid what and who owes what. Review Source Response from RapidWorks April 13, 2018 Hey Martin, thank you so much for the review. I will have Support reach out to you ASAP to discuss the Quick Books Online integration. There must be some confusion as the Cro Income Account is just a landing spot for all new Products when first created in QBO since Cro does not know yet what income accounts you want each new Product applied to. Simply open your QBO Account and go to your Products area find the ones that Cro created and map them to any income account you choose. Thanks, and give support a call anytime you have any questions at all. SB Susan B. Landfill Office Administrator Government Administration Used the software for: 2+ years ### "CRO Software" November 9, 2018 5.0 They are an amazing group of people to deal with. It has made my job so much easier. I can communicate with my drivers and get the job done more efficiently. Pros I love that they listen to what you need, and will make changes to the software so it works for you. AND they are all very friendly to deal with. Cons There is nothing l don't like about this software. Review Source Response from RapidWorks November 29, 2018 Thank you very much for the great review, we love working with you guys and hope to continue being your software provider for many more years to come! Thanks again, jM jon M. Member Translation and Localization Used the software for: 6-12 months ### "Good company to work with " November 3, 2020 5.0 They are a great company to work with. Always willing to listen to an implement ideas i to their system. Great customer service Pros Great software for dispatching roll off work. Cons Needs some work in the commercial/residential routing side of the software. Alternatives considered [WAM Software](https://www.capterra.com/p/79230/WAM-Hauler-Easy-Bill-Route/) Review Source DC Dino C. President Environmental Services Used the software for: 6-12 months ### "Keeping the sanity." November 3, 2020 5.0 Exceptional we have trained many people on it and no complaints. Pros People who are not techi can use it, we like the support that we have on line. Cons Can not meld with accounting software, we have tried to work with Cro still awaiting an answer. Reason for choosing Cro Software We liked all the options that we could do with your system as opposed to the other system as well as use ability's. Review Source KS Kenlyn S. Customer Service Used the software for: 6-12 months ### "Easy to learn " April 2, 2018 3.0 Pros I find the Software to be a great dispatching tool. The drivers and dispatchers find it to be very user friendly. Cons I wish the software had more options for customer set ups, billing and reporting. It would also be nice to have more options when recording payments and storing credit card numbers in the system. Review Source Response from RapidWorks April 4, 2018 Hello Kenlyn, thank you for the review. We are currently working on Billing System upgrades for payment management etc. We would love to get your ideas on how we can improve the Customer setup process in Cro. Thanks again, AW Adam W. CEO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "User Friendly " November 10, 2020 5.0 Friendly service and available Pros UX, asset tracking, dispatching, driver app, reporting Cons No dislikes. The software has met all my objectives Review Source DB Diane B. Administrative Assistant Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "It's a Journey" August 21, 2018 4.0 Our experience has been bumpy but we are slowly gaining momentum with the program. Overall we really like the program and as we gain experience and confidence it becomes more effective. The company personality is outstanding. Even with slight hiccups to our implementation of the program the support from the staff has made those challenges easier to deal with. Pros One of the most productive features is the ability to assign drivers requests simply by dragging and dropping to appropriate column. Another feature I have found to be very useful is the Master Report. This page allows you to search, sort, and analyze data very effectively. The Map tracking and routing features is also being used frequently throughout the day to our dispatchers advantage. Cons The biggest complaint I have is the lack of a written manual. Not every one is a visual learner. The videos are helpful but if you are just looking for a quick answer to confirm a proceedure before doing something in the program you have to watch the whole video and hope your answer is there. The customer support is exceptional; however, sometimes you just want to find the answer yourself without having to chat, email or call someone. The training we received was not very effective and was a big obstacle to overcome initially. Truthfully, I am not sure what the actual training process was supposed to be since ours did not seem to follow a typical formula. The other feature that is not positive for us is the "override" button. We feel it is a feature that should be able to be turned on or off. If your drivers are still learning and get frustrated with not finding the asset they are looking for they very readily use the override rather than reach out for assistance causing additional work for the dispatch staff. Review Source Response from RapidWorks August 22, 2018 Hello Diane, Thank you very much for the review. We are working on a written training manual. I will check with the developers regarding the "Override" being optional for Drivers, please let us know more about how it is causing issues for you and your Drivers. We have a four step training process that we try our very best to follow, if needed you have free unlimited training available to you anytime just let us know. DR Derek R. Yard Supervisor Construction Used the software for: 6-12 months ### "Cro Review" November 4, 2020 4.0 The Cro system has enabled our company to transition from a paper and card dispatching system to a digital one. There have been some bumps along the way, and we're still ironing out some of those issues almost a year later, but the day-to-day operations go smoothly almost all the time. The inventory and dispatching systems have both positive and frustrating aspects to them, but the customer service team is always willing to help us along, and they are patient when we take a while to comprehend. They work with us to make the system function better and encourage requests for new features. Pros Simple functions can be performed quickly. Assigning a job to a driver or moving a job from one driver to another is very simple. The ability to create requests and modify routes for the drivers instantly has been incredibly useful as we've moved away from route books and paper dispatching requests. Cons Some of the more advanced features can be cumbersome and require several steps for every single job that is created. There are also a handful of features that have quirks that require the user to be very familiar with the system in order to know how to work around them. If your drivers are in an area that has spotty reception, the app will freeze and not work until reception is regained. Review Source AM Amanda M. Office Manager Environmental Services Used the software for: 2+ years ### "CRO Software review" November 10, 2020 3.0 We had a great relationship while we were onboarding, \[SENSITIVE CONTENT HIDDEN\] were great at helping solve issues when the program was not working. Now that they are a larger company, issues that have been ongoing since we started are being ignored. Pros The software is web based allowing flexibility in where I work. We also needed a real time routing software. Cons The drivers have a very difficult time operating the their app during the routes. There are functions that were supposed to be added / created but do not work the way we need them to, or don't work at all. The billing is also not user friendly. Reason for choosing Cro Software They were not web based at the time. Switched from [WAM Software](https://www.capterra.com/p/79230/WAM-Hauler-Easy-Bill-Route/) WAM requires payments for customer service and did not do what we needed when we made the switch. CRO is web based which is a great feature for those that need access to their software creating flexibility in work locations. Review Source ET Emanuel T. Business Development Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very happy using CRO as a waste hauler!" March 1, 2019 5.0 With CRO, I have been able to serve all of my customers that are recurring extremely effectively. One of our trucks does 100+ customers per day and getting the driver to know which bins to empty and not forget other customers is great! Great customer service! Pros Ever since we started using CRO, we've effectively been able to stop using a whiteboard and paper to compile jobs. All stats about assets, asset history, customer information, and even driver feedback get recorded effortlessly. Cons Vehicle tracking has not yet the best. If I was able to have drivers do pre-trip inspections using CRO, and automatically calculate Hours Of Service as well, it would be even more valuable. I currently use GeoTab, although it is integrated, I'm not sure what the point is in the integration. I think CRO could take the place of GeoTab's ability to tracking and record inspections. Review Source Response from RapidWorks April 17, 2019 Hello, thank you for the review. We are working on a new Off Line Drivers App, we will then add the pre and post inspections etc. We are looking at every available option to improve the Drivers App. Thanks again, LG Lisa G. office manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Software" March 8, 2019 4.0 Since using Cro Software for almost 3 years now been able to dispatch more jobs since we can track the drivers through out the day and dispatch more work. We can see witch drivers did the jobs if need to ask them something about the job. Overall Cro Software has been much add on to our growing business. Thank you Cro Software! Pros Easy to use for dispatching and tracking of drivers through out the day so we can add new jobs as they come into the office. Tracking of the driver for when customers call for an ETA. Billing is easy as easily sends over to quickbooks. Cons Freezing up of the drivers tablets during the day. Sometimes the issuses arise with sending invoices over to quickbooks (but been much better lately). Overall not much to dislike about the software. Review Source Response from RapidWorks April 17, 2019 Thank you for the nice review Lisa, we are working on the new Off Line Drivers App now and expect a release mid summer. This will address a lot of the network connection issues. Thank you again, PV Phil V. Owner Used the software for: 1-2 years ### "We discovered CRO at the Waste Expo and have never looked back. We are very happy with it." March 27, 2018 5.0 Pros Probably ease of use and the companies flexibility. First, ease of use - I know just enough about tech and software to screw it up. This software has checks and balances that won't allow you to double schedule or mess up your inventory and things of that nature. Very easy to navigate. Second, flexibility - Even as a small company with only 3 trucks the company values my input and ideas. There has been at least 1 and maybe 2 changes that have been made to the software that to the best of my knowledge were my idea and/or suggestion. Cons I'd say probably the immense detail. This is not the software's fault but again as a strictly roll-off company with only 3 trucks, this software is designed for and intended for companies with far more detailed routes and larger fleets. That being said, the software is probably (not probably but surely) capable of so much more than I am even using it for. It most likely has resources and benefits that I am not even using it for to this point. Review Source Response from RapidWorks March 29, 2018 Thank you for the very nice review Phil. We would love to schedule an online meeting anytime to review possible options and features that can help Bulldog Disposal be even more efficient. Hope to talk to you soon. VR Verified Reviewer Office Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Helped clean up our inventory" March 1, 2019 4.0 Pros \- It's pretty easy to use. - Inventory tracking is easy. - Pretty reasonably priced. - Great to have GPS without having to have a seperate system. Cons \- When they update the system, something usually doesn't work correctly the following day. - The person who was training how to use the system, didn't train on the billing stating they wanted us to get use to the system first. They were supposed to call back and schedule an appointment for the training and never did. - Wish it had the option to create a pre-trip checklist for the drivers at the beginning of the day. Review Source Response from RapidWorks April 17, 2019 Hello, I am sorry about any training issues. We are available anytime with unlimited training and support for all our users. We do our best with unit testing to find and correct any bugs prior to all software updates, some do get missed but we correct them within hours if not sooner of the first report. We are working on pre and post vehicle inspections as well as the new Off Line Drivers App with the goal of a mid summer release. Thank you, Similar Products Featured ## Related categories [Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/)[Waste Management](https://www.capterra.com/waste-management-software/)[Recycling](https://www.capterra.com/recycling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.