# Page 2 | Cro Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Cro Software the right Waste Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146298/Cro-Software-Solutions/reviews --- Cro Software 4.2 (51) [View alternatives](https://www.capterra.com/p/146298/Cro-Software-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Page 2 - Reviews of Cro Software ## Showing most helpful reviews Showing 26-50 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JU John U. THE MAN Renewables & Environment Used the software for: Less than 6 months ### "CRO Dispatching and Asset Tracker" March 1, 2019 4.0 Cro takes some of the stress out of juggling multiple trucks. It remembers for you! This allows time to focus on other things. it takes a 10 hr job and reduces it to a concise 15 or 20 mins spent 5 or 6 times per day. FREE-TIME = GROWTH! Pros I enjoy Cro's versatility. I can have the drivers dispatching page pulled up and simultaneously add priority based call-ins to the current days agenda and with one click change the drivers schedule. This eliminates phone calls and gives the drivers a clear and detailed dispatch experience. Errors or also more likely not to happen because the assets such as box size or trailer type to service specific account are spelled out in a specific way. LOVE IT! It keeps track of company assets and allows me to see how often the customer is utilizing the resources given to them. All valuable information in a business with tight margins. Information is valuable! Cons I least like the calendar pull down function. If i hover over the last day in the week sometimes it picks up the drivers run from the previous day and transfers that runs details onto the next day i select on the calendar. Just annoying that is all . Review Source Response from RapidWorks April 17, 2019 Thank you for the review, please let support know more about this issue on the calendar drop down so we can address it right away. Thanks, JP Joanne P. Manager Utilities Used the software for: 2+ years ### "Amazing, user-friendly software!" March 27, 2018 5.0 Too many to state. Top 5: Asset tracking and inventory, tracking trucks (whereabouts & speed), ease of billing, route efficiency, time stamped jobs. Pros Cro has so many Pros! Customer service is excellent and the software features/functions make the work place efficient. Software is simple and streamline making it super user-friendly for both drivers and dispatch. Cons Not much that I don't like. The only thing I wish Cro offered would be a mobile friendly dispatch page. They are constantly making updates and improvements, so maybe this will be down the road! Review Source Response from RapidWorks March 29, 2018 Thank you Joanne, as always it is a pleasure to work with you all at Ideal Refuse. Yes we are working on a mobile dispatch option, however in the meantime we do offer Driver Dispatching that will cover all your needs. Give us a call and we can discuss. Thanks again for the great review! SH Sam H. Manger Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Hoping this can help us fix a few issues because we had been overall happy with product tell updates" November 12, 2020 3.0 We started started with Cro we were overall happy oher than a few problems in billing we were able to work around. They are very good with support and training but we have been frustrated with some of the updates that makes it hard on us the way we do billing considering looking in to other options. I have also heard of others new customers being charged less than us. Pros The dispatching has been very helpful and seems to work very well. Cons Billing has some thigs that need worked out when we started (negatives were a problem) we found a way to work around it hoping they would fix it. Cro put out new updates leaving several invoices in limbo we were lucky we still were keeping a paper book trail and also making us hand write on 30% of are invoices. We have been told it might be fixed today , tomorrow or in the next up date which none have happened. Reason for choosing Cro Software We choose Cro over starlight because of price. I think it may be cheaper know. Review Source CB Carly B. Office Manager Environmental Services Used the software for: 2+ years ### "Overall this is a great tool with room for improvement " November 12, 2020 4.0 Pros I love the ability to easily see the customers history right on the main deployment page for that customer (customer information). Cons It could be that I am not familiar with this report, but in the past I have tried to run a report that lists all customers with the bin number that is currently deployed and the last date the asset was serviced. This report would be very helpful. As well, our drivers use iPhones which unfortnately does not allow us to track our drivers activity. This I would say is our #1 priorty to have available to us. Review Source JK Jillian K. Dispatch Manager and Business Support Utilities Used the software for: 6-12 months ### "Heave Away Cro Reveiw " November 13, 2020 4.0 Great! like all software there is a learning curve and sometimes the way things are done in the app are not always that instinctive when they could be. It has taken some trial and error and I have the hang of it all now but trying to show someone new how to use it sometimes its tricky Pros How quickly support responds and how easy and convenient it is to set up training and support. Everyone that I have encountered while working with cro have been very knowledgeable, kind and great at their jobs! Cons Seems like there is often little bugs. For example this week for the first time since we started using cro all our requests that were set up as reoccurring all went unassigned from a truck so I had to go in and reassign all the services to a truck. Now that isn't a huge deal but if I hadn't of noticed we would have missed clients since they weren't on his driver app under his truck Review Source ST Shari T. Donation & Distribution Manager Non-Profit Organization Management Used the software for: 2+ years ### "CRO Review" November 9, 2018 4.0 Very responsive customer service and IT help. Pros The IT people are always wanting to improve the platform, and continue to do regular updates. When adding an address, it pulls up the satellite image for the client. Customers can have multiple locations. Cons Customer Centre makes things a little redundant. Cro sometimes doesn't fill the whole address field. It will leave out unit numbers, this causes an extra step to go back in and add. Review Source Response from RapidWorks November 29, 2018 Thank you very much for the review. We are updating some options very soon for address lines two and three for allowing additional location info to be stored with the location address. If you are noticing info that is not getting auto filled in the customer info form please contact support so we can see and correct that right away. Thanks again, MC MARY C. ADMINISTRATOR Facilities Services Used the software for: 2+ years ### "Best Customer Service!!!" November 3, 2020 5.0 CRO is the bomb! They are revolutionized dispatching software. It is a brilliant software and I love using it every day! Pros CRO is the best dispatching software I have ever used! It is so easy to use and has made my work life tons easier. And their customer service is the BEST! Cons I like all of their features--just a bit pricey on the per month costs. Review Source TP Tim P. Owner Environmental Services Used the software for: 2+ years ### "Needs Fixed" November 3, 2020 3.0 Pros We believe that it is what we are using now and will be using in the future hopefully they can get it smoothed out Cons It is not reliable and often there is an issue that rather then fix it, they seem to look for work arounds. It is also a monthly occurrence that when they make changes or fix something it breaks something else. and we as customers are left to figure it out Review Source MM Martin M. Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Cro " April 11, 2018 3.0 Keeping Track of inventory Pros I love Cro software as far as keeping track of our inventory. We use it daily to keep track of our dumpsters. Cons Can not use the billing because I does not map the income to specific people or job locations. All money income is going into one pot labeled Cro income. In our business we need to be able to separate the funds so we can distinguish who paid what and who owes what. Review Source Response from RapidWorks April 13, 2018 Hey Martin, thank you so much for the review. I will have Support reach out to you ASAP to discuss the Quick Books Online integration. There must be some confusion as the Cro Income Account is just a landing spot for all new Products when first created in QBO since Cro does not know yet what income accounts you want each new Product applied to. Simply open your QBO Account and go to your Products area find the ones that Cro created and map them to any income account you choose. Thanks, and give support a call anytime you have any questions at all. EO Eric O. Manager Oil & Energy Used the software for: 2+ years ### "Best Bin Software " March 1, 2019 5.0 Overall a very good experience Pros This is the easiest way to keep track of Bin Locations and drivers at all times. Cons Only minor things that have come up, but customer service has always helped us out or even changed their software to make it easier for our company Review Source Response from RapidWorks April 17, 2019 Thank you very much Eric, please let us know anytime you need anything at all. Thanks again, SB Susan B. Landfill Office Administrator Government Administration Used the software for: 2+ years ### "CRO Software" November 9, 2018 5.0 They are an amazing group of people to deal with. It has made my job so much easier. I can communicate with my drivers and get the job done more efficiently. Pros I love that they listen to what you need, and will make changes to the software so it works for you. AND they are all very friendly to deal with. Cons There is nothing l don't like about this software. Review Source Response from RapidWorks November 29, 2018 Thank you very much for the great review, we love working with you guys and hope to continue being your software provider for many more years to come! Thanks again, VR Verified Reviewer Regional Manger Construction Used the software for: 1-2 years ### "CRO " March 8, 2019 4.0 Over all CRO is a great product. Makes the work day a bit easier! Pros What I like most about CRO is that entering services is super quick. The different report that they offer are great as well. Cons What i like least about CRO is having our pumps and relocate as one service. I wish this could be separated. Review Source Response from RapidWorks April 17, 2019 Thank you for the review, we are working on options to add different Service Types with different pricing for each of them as well. Thank you again, Robert W. Production Assistant Used the software for: 6-12 months ### "A great software that helps and aids in waste management " June 8, 2018 5.0 Helps manage the waste management process in our company Pros The pricing formula is fair and friendly The software is supported by the various leading platforms such as Windows etc Cons The developer should consider introducing the billing features to aid in processing of dispatch of many waste truck hauliers Review Source Response from RapidWorks July 18, 2018 Thank you very much for the review Robert. Cro Software does have full invoicing built in including recurring invoice set up. We would love to connect and go over the billing training with you anytime. Also we have billing training videos in the Support and Training Portal. Thanks again, DS Donna S. Accounting Environmental Services Used the software for: 1-2 years ### "CRO " November 12, 2018 3.0 We have been able to track our drivers routes and find wasted, lost time. We finally have a realistic list of assets and where they actually are! Customer service staff is awesome. Alway quick to respond and work on the issue. Pros We are able to track our drivers and our assets. The GPS is a valuable tool for a busy company. Cons Invoicing, this is NOT a program to use for accounting. Too many steps to get the invoice into our accounting program. Review Source Response from RapidWorks November 29, 2018 Hello Donna, with a few clicks you can send batch invoices to Quick Books Online or Quick Books Desktop. There may be some confusion as to the process, please contact support anytime so we can go over these features together. Thanks again for the review. VR Verified Reviewer Member Construction Used the software for: 2+ years ### "Owner" March 8, 2019 4.0 Pros Very simple. Nice app for drivers. Easy to drag and drop jobs Cons The GPS tracking on phones in field is spottty and inconsistent Review Source Response from RapidWorks April 17, 2019 Hello, we are working on the new Off Line Drivers App and expect a release mid summer. this will resolve the connection issues as well. Thank you, KD Kevin D. General Manager Facilities Services Used the software for: 1-2 years ### "Review" November 3, 2020 4.0 Very good. If we didn't have CRO we wouldn't have been able to grow our business as quickly and successfully as we did. Pros It's routing ability. Optimizing routes is it's greatest advantage. Cons It's billing ability. We wished it work with more accounting software. Reason for choosing Cro Software CRO appeared on the surface to have everything we needed it to do vs. the alternatives. Review Source jM jon M. Member Translation and Localization Used the software for: 6-12 months ### "Good company to work with " November 3, 2020 5.0 They are a great company to work with. Always willing to listen to an implement ideas i to their system. Great customer service Pros Great software for dispatching roll off work. Cons Needs some work in the commercial/residential routing side of the software. Alternatives considered [WAM Software](https://www.capterra.com/p/79230/WAM-Hauler-Easy-Bill-Route/) Review Source DB DANIELLE B. dispatcher Environmental Services Used the software for: 2+ years ### "Great Product" August 13, 2018 5.0 Pros What I like most about this product is that it's easy to use and you can login anywhere. Cons I really don't have anything that I least like about this software. Review Source Response from RapidWorks August 14, 2018 Thank you so much Danielle for the great review, we truly appreciate it. We are always here for you if you need anything at all! DC Dino C. President Environmental Services Used the software for: 6-12 months ### "Keeping the sanity." November 3, 2020 5.0 Exceptional we have trained many people on it and no complaints. Pros People who are not techi can use it, we like the support that we have on line. Cons Can not meld with accounting software, we have tried to work with Cro still awaiting an answer. Reason for choosing Cro Software We liked all the options that we could do with your system as opposed to the other system as well as use ability's. Review Source RH Ray H. Industrial Waste Manager Used the software for: 1-2 years ### "CRO Software has been a great solution for our company." March 27, 2018 5.0 Pros Ease of use for dispatchers / drivers as well as the open lines of communication with CRO employees. They go above and beyond to listen to their customers in order to provide the best product possible. Keep up the good work! Review Source Response from RapidWorks March 29, 2018 Thank you very much Ray, I hope all is well. However, If you ever have any issues at all I am sure you will give us a call. Thanks again for everything, MJ Makenzie J. IT Director Automotive Used the software for: Less than 6 months ### "Back Office Problems" November 4, 2020 1.0 I felt the back office experience was a bit disjointed. i tried calling tech support about our activation and got a "not my problem" tone. Pros This software looks like it would be decent for the roll-off container industry but we havent been able to use it as such. Cons We signed the contract and then it took over a week to get access to the site, and another few days to get the "training" set up with their office. (These could probably have been YouTube videos) The inbound material scheduling portion of the software is not up and running with no timeline on its repair. So in short they where going to continue to charge our company without providing full services for several weeks before I had to ask to be removed from their billing. Ultimately, is not working our for our needs. Alternatives considered [ROM Enterprise](https://www.capterra.com/p/130976/ROM-Enterprise/)[ScrapRight](https://www.capterra.com/p/130981/ScrapRight/)[Scrap Dragon Xtreme](https://www.capterra.com/p/157223/Scrap-Dragon-Xtreme/) Reason for choosing Cro Software We choose CRO to demo its software, initial plans where for two months. Review Source KS Kenlyn S. Customer Service Used the software for: 6-12 months ### "Easy to learn " April 2, 2018 3.0 Pros I find the Software to be a great dispatching tool. The drivers and dispatchers find it to be very user friendly. Cons I wish the software had more options for customer set ups, billing and reporting. It would also be nice to have more options when recording payments and storing credit card numbers in the system. Review Source Response from RapidWorks April 4, 2018 Hello Kenlyn, thank you for the review. We are currently working on Billing System upgrades for payment management etc. We would love to get your ideas on how we can improve the Customer setup process in Cro. Thanks again, NS Nikki S. Dispatch Utilities Used the software for: 6-12 months ### "Good for dispatch" November 9, 2020 4.0 Pros After getting the account set up the dispatch portion worked really great but the billing did not work for us. Cons Billing portion just doesn't work for our company which sucks because I feel like we are paying for it we should get to use it Review Source ER Eric R. Manager Environmental Services Used the software for: Less than 6 months ### "Growing Company" December 29, 2020 5.0 We looked for over a year for a system. They have been top notch!! Pros The features line up well with what type of business we do. The team at CRO have been outstanding to work with! Cons Having to run 2 systems while the transfer takes place. Not that bad though. Review Source AW Adam W. CEO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "User Friendly " November 10, 2020 5.0 Friendly service and available Pros UX, asset tracking, dispatching, driver app, reporting Cons No dislikes. The software has met all my objectives Review Source Similar Products Featured