# DigitalCX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DigitalCX Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/146306/DigitalCX --- # DigitalCX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DigitalCX ## What is DigitalCX? DigitalCX delivers highly personalised self-service, sales and community engagement across any digital channel and every digital device. Because it understands every customers context who they are, what they want to achieve and even how they feel it makes personal interaction achievable, at scale, via digital channels. Use DigitalCX to ensure that every customer journey ends in success a question answered, a search resolved, a transaction secured. ## What is DigitalCX used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DigitalCX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cxcompany.com&name=DigitalCX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DigitalCX 4.0 (1) VS. [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.7 (10,462) Value For Money 3.0 (1) Value For Money 4.5 (6,500) Customer Service 4.0 (1) Customer Service 4.5 (5,809) ## DigitalCX alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about DigitalCX Features and Usability ### What are the key features of DigitalCX? DigitalCX offers customer segmentation, multi-channel data collection, and text analysis for organizing and interpreting customer feedback. Its dashboard and reporting/analytics features present results for tracking patterns, while knowledge management supports storing and organizing customer information across channels. Getting Started and Support ### What training and onboarding options does DigitalCX offer? DigitalCX provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover scheduled group learning, and documentation offers written reference materials for self-paced review. Getting Started and Support ### What customer support options does DigitalCX offer? DigitalCX provides 24/7 live rep support for users who need help at any time. With no reviewer feedback available on support experiences, no reliable claims can be made about response speed, agent helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Segmentation 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Dashboard 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Knowledge Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Multi-Channel Data Collection 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collect information from multiple sources Reporting/Analytics 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Text Analysis 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc DigitalCX 6 features Process of dividing customers into groups based on common characteristics Assembly of graphs and charts for visualizing and tracking statistics/metrics Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Collect information from multiple sources View and track pertinent metrics to find patterns and gain insights from data Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 3.0 (1) ### Starting price Free trial not available Value for money 3.0 (1) 3.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SV Stefan V. CRO Specialist Insurance ### "Volgende stap naar volwassenheid" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 6, 2022 Een fijne tool om mee te werken en een supportteam die klaarstaat om vragen te beantwoorden: telefonisch, per mail of via een ticket. Via Conversationals kun je extra features laten ontwikkelen of de tool koppelen aan andere tools of databases die je hebt. Pros Toen we begonnen met conversational AI gebruikten we Landbot.io. Toen we steeds volwassener werden liepen we met deze tool tegen beperkingen aan. We hebben onderzoek gedaan naar verschillende oplossingen en daar kwam DigitalCX als beste uit de bus. Voor ons een goede, volgende stap op weg naar volwassenheid. Je kunt snel schakelen met CM.com (DigitalCX is onderdeel van CM.com) en ze zijn altijd bereid om extra training te geven. Daarnaast is het fijn werken met de tool en heb je het redelijk snel onder te knie. Cons Er zijn een aantal nadelen aan de tool. Allereerst heb je een implementatiepartner nodig voor de front-end. Wij hebben daarvoor Conversationals gebruikt. Daarnaast is het niet mogelijk om documenten te uploaden via de tool. Dit is wel in te bouwen door Conversationals, maar dat vraagt dus om een meerprijs bovenop de standaard fee. Reasons for choosing DigitalCX DigitalCX kon via Seamly een handover verzorgen naar Cobrowser, de tool die wij gebruiken voor livechat. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.