# DigitalCX Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about DigitalCX Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more.

Source: https://www.capterra.com/p/146306/DigitalCX/pricing

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# 

 DigitalCX Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

DigitalCX

## What is DigitalCX?

DigitalCX delivers highly personalised self-service, sales and community engagement across any digital channel and every digital device. Because it understands every customers context who they are, what they want to achieve and even how they feel it makes personal interaction achievable, at scale, via digital channels. Use DigitalCX to ensure that every customer journey ends in success a question answered, a search resolved, a transaction secured.

## What is DigitalCX used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for DigitalCX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cxcompany.com&name=DigitalCX)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### DigitalCX

4.0 (1)

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (1)

Ease Of Use

4.7 (10,408)

Value For Money

3.0 (1)

Value For Money

4.5 (6,449)

Customer Service

4.0 (1)

Customer Service

4.5 (5,756)

## DigitalCX alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customer Segmentation

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Process of dividing customers into groups based on common characteristics

Dashboard

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Knowledge Management

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Multi-Channel Data Collection

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Collect information from multiple sources

Reporting/Analytics

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Text Analysis

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

DigitalCX 6 features

Process of dividing customers into groups based on common characteristics

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Collect information from multiple sources

View and track pertinent metrics to find patterns and gain insights from data

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Get Advice

We can help you find the software with the features you need.

Features

4.0 (1)

4.0

Based on 1 reviews

## Pricing

Value for money

3.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.0 (1)

3.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (1)

4.0

Based on 1 reviews

## User reviews

Overall rating

4.0

Based on 1 reviews

Filter by rating

5(0)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SV

Stefan v.

CRO Specialist

Insurance

### "Volgende stap naar volwassenheid"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 6, 2022

Een fijne tool om mee te werken en een supportteam die klaarstaat om vragen te beantwoorden: telefonisch, per mail of via een ticket. Via Conversationals kun je extra features laten ontwikkelen of de tool koppelen aan andere tools of databases die je hebt.

Pros

Toen we begonnen met conversational AI gebruikten we Landbot.io. Toen we steeds volwassener werden liepen we met deze tool tegen beperkingen aan. We hebben onderzoek gedaan naar verschillende oplossingen en daar kwam DigitalCX als beste uit de bus. Voor ons een goede, volgende stap op weg naar volwassenheid. Je kunt snel schakelen met CM.com (DigitalCX is onderdeel van CM.com) en ze zijn altijd bereid om extra training te geven. Daarnaast is het fijn werken met de tool en heb je het redelijk snel onder te knie.

Cons

Er zijn een aantal nadelen aan de tool. Allereerst heb je een implementatiepartner nodig voor de front-end. Wij hebben daarvoor Conversationals gebruikt. Daarnaast is het niet mogelijk om documenten te uploaden via de tool. Dit is wel in te bouwen door Conversationals, maar dat vraagt dus om een meerprijs bovenop de standaard fee.

Reasons for choosing DigitalCX

DigitalCX kon via Seamly een handover verzorgen naar Cobrowser, de tool die wij gebruiken voor livechat.

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