Best For

Any business with physical assets. We shine tracking assets which have a circular life-cycle - they get delivered, returned and have maintenance performed before being delivered again. We do rental.

Product Details

TrackAbout is a service for tracking, managing, maintaining and optionally renting physical assets. It integrates with existing enterprise systems and provides relevant, accurate data that enables better control over your assets. TrackAbout corrects real world problems like missed scans, syncing devices out of order, billing mistakes and rental disputes.

Contact Details

TrackAbout

http://corp.trackabout.com

Founded in 2000

Located in United States

Asset Life-Cycle

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

TrackAbout Features

Activity Tracking
Audit Trail
Barcoding/RFID
Check-in/Check-out
Depreciation Management
Disposal Management
Location Tracking
Reservations Management
Barcode Generation
Barcode Scanning
Barcoding/RFID
Custom Labels
Inventory Management
Label Templates
Receiving Labels
Serial Number Tracking
Shipping Labels
CMMS
Energy Management
Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Parts Management
Preventive Maintenance Scheduling
Software License Management
Warranty Management
Work Order Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management
Asset Accounting
Asset Lifecycle Management
Audit Trail
Barcoding/RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking

TrackAbout Reviews

Showing 5 of 47 reviews
Overall
4.5/5
Ease of Use
4.4/5
Customer Service
4.6/5
Prosper S.
Finance Manager
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
August 30, 2017

“Overall experience is great”

ProsBarcode feature Easy to use both on smart phone and desktop provides an organized structure for tracking assets support from the team in case of any issue and I must say the team is very good and patient.
ConsCustom reports- you sometimes just a report for a specific task and you need it instant. As much as the data is in trackabout, I should have the option to download all the data to and to do my own filtering and adjustment. This will be time consuming on my side but I still get access to the data whenever I need. The current process is to contact your team to be able to generate this report in a customized manner. This is great if I need the same report every month and to save time, I need it in some custom fields.

Vendor Response

By TrackAbout on August 30, 2017
Prosper, Thanks so much for your feedback. Making your raw data more accessible to you is a very high priority for us. If you haven't already, please take a look at our new OpenData feature to get you more data when you need it. https://corp.trackabout.com/query-trackabout-data We promise to keep you updated as more features like this becomes available.
Reviewer Source 
Source: Capterra
August 30, 2017
Mike P.
Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
September 4, 2017

“Been with them for several years. The product and customer support have done very well for us. ”

ProsThe trackabout team is very helpful in keeping us flexible with our customers with custom reports. It also gives our system more credibilty when asset issues come up with customers since a third party overseer is tracking all changes that take place. They are very accessable team if you have an issue. We use them as part of our value added presentation when we try to convince customers we are the vendor to choose.
ConsNot alot on this catagory, some custom reports are very cost effe tive while some seem pricey. I am not a fan of the newest upgrade just changing the format and view. It doesnt seem as easy to get around to where you want to be, or at least where I want to be. I am sure the prompts are probably set up for the actions most used overall but as with most changes that have taken place in the last ten years I liked it better the old way

Vendor Response

By TrackAbout on September 5, 2017
Hi Mike, Thanks very much for the terrific review. We're really excited to hear you use TrackAbout as a way to win new customers. Also, thanks very much for the feedback about the site. We'll be in touch to get some of your ideas about changes you might like to see.
Reviewer Source 
Source: Capterra
September 4, 2017
Logan R.
General Manager Itasca
Logistics and Supply Chain, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 30, 2017

“Great customer service but I think they may be motivated by a metric to close open cases. ”

OverallWe are able to not only track but also reconcile our accounting software and delivery tickets with the software. It does take a large chunk of our time to resolve collisions and verify PPS but it really is the best way to keep our data scrubbed to ensure our customer's trust.
ProsThe flexibility that it allows. The mobile software needs to be fully off line though. It can log you out while on the road ( driver team) and they have now access internet signal.
ConsReally just need to tweak the mobile software. Seems to be a small bug that locks up intermittenly on the PPS scan. Our team really needs the functionality of being able to add in the Customer and PPS at the end of the transaction so that we can meet customers at the dock and ensure they have the correct cylinders etc.
Reviewer Source 
Source: Capterra
August 30, 2017
Paul E.
Area Manager
Packaging and Containers, 51-200 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
August 29, 2017

“Overall I can get to the data I need, but it is not as user friendly as I would like it to be.”

OverallWe get reliable cylinder tracking information. We have yet to move to a barcoded process, but I am excited to see the additional features offered with this.
ProsI like that the system holds the cylinder balances and is accurate and reliable. It is rather simple to pull up a customers cylinder balance.
ConsWe have a lot of issues with our integration with Tecsys which does not appear to be a Trackabout issue. That being said to find rental rates is cumbersome in that I have to run the report. This should be much easier than it is.

Vendor Response

By TrackAbout on August 29, 2017
Hi Paul, Thanks very much for the feedback. We definitely hear you and are very excited Rocky Mountain Air Solutions has agreed to become a TrackAbout development partner to make managing rental more user friendly. We're sure this means exciting changes for our product!
Reviewer Source 
Source: Capterra
August 29, 2017
Jan H.
Clinical Manager
Medical Devices, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 30, 2017

“Very pleased with the software. Awesome support team and implementation specialist!!!”

OverallTrackAbout has flexibility. Can add comments / notes in multiple ways and attach to patient or asset. Can help to explain any issues with an asset that could be helpful to know in the future. Lets the next person know what has occurred if questions. This is a very robust system and feel I have not even touched the surface yet.
ProsIt does what it is supposed to do. Should have no problem knowing where assets are located. Multiple ways to search for assets depending on what criteria you have available to identify asset.
ConsSoftware developed with gas suppliers / fillers in mind. I am a DME company dispensing medical equipment to the home. I track patients as well as the equipment. System works very well, but would like to see the last name, first name, middle initial entered in separate fields.

Vendor Response

By TrackAbout on September 4, 2017
Thanks so much for your review, Jan. Our team has really enjoyed working with you!
Reviewer Source 
Source: Capterra
August 30, 2017