# TrackAbout Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrackAbout the right Equipment Maintenance solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146314/TrackAbout/reviews --- TrackAbout 4.5 (51) [View alternatives](https://www.capterra.com/p/146314/TrackAbout/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Reviews of TrackAbout Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews TH Travis H Manager - ERP Software ApplicationsLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to track our and our customer assets from the initial transaction through the life of the asset has brought incredible insight to our business. “ June 7, 2024 AM Amy M BillerChemicals, 51 - 200 employeesUsed the software for: 1-2 years. “The support is good“ May 14, 2025 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Clinical Services Used the software for: 6-12 months ### "Quality Product, Fast Scans" October 26, 2017 4.0 Helps us track equipment, no more wondering where the machines are. Pros rapid fire scanning, cell phone app that allows drivers to use the equipment in remote areas where there isnt wifi Cons The UI is a bit clunky, lacks the modern elegance that software should have, looks like it was created about 15 years ago and never updated. (This applies to the UI only, not the backend) The software works great. Review Source TB Thomas B. Asset Manager Packaging and Containers Used the software for: 1-2 years ### "Trackabout Support & Ease of Use" June 14, 2023 5.0 We need real time status updates on our fleet of reusable containers. Trackabout is a reliable and easy to use for our front line people. Implementing Trackabout has saved my team a significant amount of time and effort as we manage our fleet of assets. Pros Trackabout is significantly easiser to use than our old tracking system, and their team helped make our conversion successful. They provided quick responses to our questions and resolved issues rapidly. Cons Some modifications require us to enter a support ticket, as opposed to being able to do our own configuration. Trackabout does provide rapid response to these requests though. Reason for choosing TrackAbout Trackabout offers flexibility, reliability and an open-data concept, where we have access to all of our data for customized reporting purposes. Review Source PE Paul E. Area Manager Packaging and Containers Used the software for: 2+ years ### "Overall I can get to the data I need, but it is not as user friendly as I would like it to be." August 29, 2017 3.0 We get reliable cylinder tracking information. We have yet to move to a barcoded process, but I am excited to see the additional features offered with this. Pros I like that the system holds the cylinder balances and is accurate and reliable. It is rather simple to pull up a customers cylinder balance. Cons We have a lot of issues with our integration with Tecsys which does not appear to be a Trackabout issue. That being said to find rental rates is cumbersome in that I have to run the report. This should be much easier than it is. Review Source Response from Datacor August 29, 2017 Hi Paul, Thanks very much for the feedback. We definitely hear you and are very excited Rocky Mountain Air Solutions has agreed to become a TrackAbout development partner to make managing rental more user friendly. We're sure this means exciting changes for our product! JH Jason H. Asset manager Wholesale Used the software for: 2+ years ### "Cylinder tracking with a bang" May 14, 2025 5.0 Very helpful and thoughtful to work with Pros Helps us track our cylinders and keep up with the assets Cons Nothing comes to mind everything works as expected Review Source AM Amy M. Biller Chemicals Used the software for: 1-2 years ### "Love trackabout" May 14, 2025 5.0 Very positive. They are always helpful and take into account our ideas and needs Pros I like that it is easy to use and we can tailor it to fit our company needs. The support is good Cons I dislike that there isn’t yet an easy way to do audits for multiple customer locations that intermingle. Review Source TH Travis H. Manager - ERP Software Applications Logistics and Supply Chain Used the software for: 2+ years ### "High Quality Asset Tracking" June 7, 2024 4.0 Pros The ability to track our and our customer assets from the initial transaction through the life of the asset has brought incredible insight to our business. We are now able to show customers exactly what cylinder was delivered, and when it was picked up. We have a real time accounting of all of our assets. Cons The customer service has been hard to work with since the pandemic. A lot of times we feel that the customer service rep doesn't actually understand our issues or questions, and sometimes all communication just stops. Reason for choosing TrackAbout It was a more robust software than TIMS tracking, and it allowed us to pick the best fit ERP instead of going with a mediocre ERP/Tracking all-in-one like TIMS. Review Source MP Mike P. Manager Used the software for: 2+ years ### "Been with them for several years. The product and customer support have done very well for us. " September 4, 2017 4.0 Pros The trackabout team is very helpful in keeping us flexible with our customers with custom reports. It also gives our system more credibilty when asset issues come up with customers since a third party overseer is tracking all changes that take place. They are very accessable team if you have an issue. We use them as part of our value added presentation when we try to convince customers we are the vendor to choose. Cons Not alot on this catagory, some custom reports are very cost effe tive while some seem pricey. I am not a fan of the newest upgrade just changing the format and view. It doesnt seem as easy to get around to where you want to be, or at least where I want to be. I am sure the prompts are probably set up for the actions most used overall but as with most changes that have taken place in the last ten years I liked it better the old way Review Source Response from Datacor September 5, 2017 Hi Mike, Thanks very much for the terrific review. We're really excited to hear you use TrackAbout as a way to win new customers. Also, thanks very much for the feedback about the site. We'll be in touch to get some of your ideas about changes you might like to see. Ben K. President Hospital & Health Care Used the software for: 6-12 months ### "Easy to use, Functional & robust software for tracking our equipment." August 29, 2017 5.0 Real time tracking of our expensive DME equipment and tracking of our 1000's and 1000's of cylinders. Pros I like the fact that this software is real-time cloud-based and is available anywhere with an internet/cellular connection. Adding users, items, customers, etc. is very simple and when I am stuck TrackAbout is very prompt when assisting me fix my issues. Cons There is not much to dislike. I guess the setup process is very tedious and time consuming for a company starting fresh having never used a service like this. And of course, bar coding each and every item takes a lot of time and labor to do correctly. Review Source Response from Datacor August 29, 2017 Ben, Thanks so much for your feedback. We are happy to have Maverick as a customer and so glad to hear you had an easy implementation. LR Logan R. General Manager Itasca Logistics and Supply Chain Used the software for: 2+ years ### "Great customer service but I think they may be motivated by a metric to close open cases. " August 30, 2017 4.0 We are able to not only track but also reconcile our accounting software and delivery tickets with the software. It does take a large chunk of our time to resolve collisions and verify PPS but it really is the best way to keep our data scrubbed to ensure our customer's trust. Pros The flexibility that it allows. The mobile software needs to be fully off line though. It can log you out while on the road ( driver team) and they have now access internet signal. Cons Really just need to tweak the mobile software. Seems to be a small bug that locks up intermittenly on the PPS scan. Our team really needs the functionality of being able to add in the Customer and PPS at the end of the transaction so that we can meet customers at the dock and ensure they have the correct cylinders etc. Review Source bL brad L. IT Director Used the software for: 2+ years ### "We have used Trackabout for over 10 years and use it as a competitive advantage in our industry" August 30, 2017 4.0 Pros The ability to show movement of the cylinders and provide the customer with data dating back 10 years of their cylinder movement. At a movements notice we can tell them what cylinders they have and even the barcode numbers on those cylinders and how long they have had it. Also , our team appreciates using the preventive maintenance logs on the larger vessels. Cons A large con we have is writing an order before being able to scan a cylinder with the new system. This changes the customer flow we have become accustom to. Review Source TL Traci L. Inside Sales, TA and AR Manager Used the software for: ### "I am the TrackAbout Manager at my company, without TrackAbout we would be a mess!" January 13, 2016 5.0 TrackAbout has the best Customer Service, everyone is extremely knowledgeable and helpful on the phones and via email. It keeps our business as well as our Customers organized. Our Customers love follow on tracking for their own personal use. We have so many reports and great information at our finger tips to help our business as well as our customers. It is a Win-Win. It does take a little practice to get used to, but once you do, it is a great tool and asset. Review Source ES Eric S. Director of Operations Used the software for: ### "A great company that provides a great product!!!" October 5, 2015 5.0 Our company has been using TrackAbout for over 11 years with over 100,000 assets tracked and it has brought great value to our business and to our customers. The members of the TrackAbout team are very knowlegable and easy to work with. If you are looking for a system to track your assets, TrackAbout offers the best system out there. Review Source CL Chris L. Supply Chain Manager Used the software for: ### "It is a powerful tool that gas supplier can manage the gas cylinder in the entire supply chain. " January 20, 2016 4.0 Already covered most of the scenarios that would happen in gas industries. The only issue is that it is largely relying on the instant wireless connectivity which will impact performance if the local connectivitiy is not well set up at some specific location where the Internet infrastructure is not well established. Review Source RB Ryan B. Assistant Controller Chemicals Used the software for: Less than 6 months ### "Overall TrackAbout has been a great program It gives us a lot more visibility then what we had prior" August 30, 2017 4.0 Visibility of our containers throughout the system. Pros I like the visibility this provides throughout the organization tracking our containers. It also helps us provide our sales team what the customer has out and how long they have had them. Cons The thing I like least about the program right now is I do not know how to find the information that I am looking for. I think after I use it more often, I do not think this will be an issue any more. Review Source Response from Datacor September 1, 2017 HI Ryan, Thanks very much for your review and we're glad TrackAbout giving you the ability to manage your containers so well. W'll be in touch to set you up with one of our Customer Success Managers. We'd like to make sure you're finding the reporting and tools you need in the system. DS Dimitrios S. Planning Manager Used the software for: ### "It is a good, user friendly tacking software, with many options for the user" March 2, 2016 4.0 Pros - User friendly - Many Options - Good On Site Implementation - Highly skilled personnel Cons - Flexibility - Hour diference in support issues Review Source DL Debbie L. Barcode Manager Used the software for: ### "Very easy to use and is easy to teach other people to use" October 1, 2015 5.0 Been using this software since November 1998, they have definitely kept up with trends and changes. Always looking for cutting edge technology. Review Source JS Jayanthi S. ICC Business Manager Used the software for: ### "The TA software very user friendly in install and use it." March 1, 2016 5.0 i am using TA tracking software for asset registration , fill scan and customer delivery. Review Source PS Prosper S. Finance Manager Used the software for: 6-12 months ### "Overall experience is great" August 30, 2017 5.0 Pros Barcode feature Easy to use both on smart phone and desktop provides an organized structure for tracking assets support from the team in case of any issue and I must say the team is very good and patient. Cons Custom reports- you sometimes just a report for a specific task and you need it instant. As much as the data is in trackabout, I should have the option to download all the data to and to do my own filtering and adjustment. This will be time consuming on my side but I still get access to the data whenever I need. The current process is to contact your team to be able to generate this report in a customized manner. This is great if I need the same report every month and to save time, I need it in some custom fields. Review Source Response from Datacor August 30, 2017 Prosper, Thanks so much for your feedback. Making your raw data more accessible to you is a very high priority for us. If you haven't already, please take a look at our new OpenData feature to get you more data when you need it. https://corp.trackabout.com/query-trackabout-data We promise to keep you updated as more features like this becomes available. JH Jan H. Clinical Manager Medical Devices Used the software for: 1-2 years ### "Very pleased with the software. Awesome support team and implementation specialist!!!" August 30, 2017 5.0 TrackAbout has flexibility. Can add comments / notes in multiple ways and attach to patient or asset. Can help to explain any issues with an asset that could be helpful to know in the future. Lets the next person know what has occurred if questions. This is a very robust system and feel I have not even touched the surface yet. Pros It does what it is supposed to do. Should have no problem knowing where assets are located. Multiple ways to search for assets depending on what criteria you have available to identify asset. Cons Software developed with gas suppliers / fillers in mind. I am a DME company dispensing medical equipment to the home. I track patients as well as the equipment. System works very well, but would like to see the last name, first name, middle initial entered in separate fields. Review Source Response from Datacor September 4, 2017 Thanks so much for your review, Jan. Our team has really enjoyed working with you! RD Ryan D. Master and Commander Warehousing Used the software for: 2+ years ### "Outstanding" August 29, 2017 5.0 The visibility of our assets across our organization and that of our customer base. Pros The software has been designed from the ground up for the Industry. It has taken the most common issues and solved them in the easiest manner possible. Cons The DB is not fully accessible and able to be queried. I would like the ability to have unfettered access to my information. Review Source Response from Datacor August 29, 2017 HI Ryan, Thanks very much for the review! We agree with your feedback, giving you access to your raw data is a very high priority for us this year. That's why, in August, TrackAbout launched OpenData, a feature to let you query your TrackAbout data. Here's the blog article for more information: https://corp.trackabout.com/query-trackabout-data KW Kirsty W. Finance manager Chemicals Used the software for: 1-2 years ### "Fantastic implementation, great support and a solid platform. " August 29, 2017 5.0 Reliability, ease of use and good reporting and analysis. Pros It's robust, trustworthy and has a lot good functionality. We just rolled out FoT to a customer and they have found it very easy to set up and use and are extremely happy, which is great news for us too! Support is excellent. The software provides a lot of opportunity for us to expand it's use in the future. The customisation we requested during implementation works very well. Cons The mobile app is disappointingly basic and prohibitively expensive at this moment. The value isn't there for us yet but with enhanced functionality, I think this is something we would be keen to invest in in the future with the right billing structure. Review Source DH David H. Director of Hardgoods Operations Used the software for: 2+ years ### "Excellent product with top notch customer support" August 30, 2017 5.0 Pros TrackAbout handles the tracking of our assets from start to finish with few issues. The ability to utilize the application and access our information on multiple devices types is a huge benefit. Cons The TrackAbout webpage recent redesign has added multiple steps to gathering information that was previously accessible in one area with one click. Review Source Response from Datacor September 6, 2017 Dave, CeeKay has long been an important TrackAbout customer and partner, thank you. And thanks so much for your feedback, we'll be in touch for your ideas about how to improve your website experience. . AD Aubrey D. IS Project Service Specialist Used the software for: ### "Comprehensive funcitonality and Expect more visibility on existed information" March 1, 2016 4.0 1)Comprehensive functionatlity in general: TrackAbout does enable a full tracking of cylinders. The more I use, I feel it's smarter than I could imagine. 2)User actions: The action from end user on TrackAbout is simply a few clicks but for different module can trigger different result. 3)Custom report: TrackAbout did provide some report for management review. However, due to the government requirement gap, China still request more development on new report generation 4) Expect more Visibility: Take Integration Message for example, currently TA wesite only allowed max. 100 rows to display at one search, and it only display the message ID(without record ID, plant name). Considering all plants roll out with TrackAbout, it would be not that easy to monitor the interface status at TA end by local admin user. Review Source Response from Datacor March 1, 2016 Hello, Aubrey. Thanks for the review! Please allow me to respond to your last two points. On #3) We've been working closely with your company to address your custom reporting requirements. In this particular case, custom reports to address the local government requirements have been scheduled with our development and implementation teams. They are set to be released in the second quarter of this year. On #4) A custom report was developed and deployed to your environment to increase the visibility into integration message failures. It allows users to select a date range and has no row limitations. It includes message ID, record ID, date of message creation, the last time it was attempted to be sent, message summary, message type, status, and can be filtered by location. Hope that helps! BD Brent D. Chief Financial Officer Used the software for: 1-2 years ### "Very accommodating to help us leverage the software for our business need" September 11, 2017 5.0 Pros Flexible. we used the software for a project unrelated to its original design but functionally similar in activity. Their technical support helped us creatively solve our business issue. Cons The reporting took a little time to get set up for our desired outcome, but after consulting with the technical support we were able to get the proper reporting needs covered. Review Source Response from Datacor September 12, 2017 Brent, Thank you so much for your review and your willingness to recommend us! Please reach out to us if ever Northwest Pallet is in need of our services again. It was a pleasure working with you. Lokesh K. Used the software for: 6-12 months ### "null" September 24, 2017 4.0 Review Source Similar Products Featured ## Related categories [Asset Tracking](https://www.capterra.com/asset-tracking-software/)[Fixed Asset Management](https://www.capterra.com/fixed-asset-management-software/)[Barcoding](https://www.capterra.com/barcoding-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.