Who Uses This Software?

Bloggers Retail E-commerce Tourism Banking Small and medium business


Average Ratings

87 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Pricing Details
    Pricing depends on the number of subscribers
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • SendPulse
  • sendpulse.com/
  • Founded 2011
  • United States

About SendPulse

SendPulse is an integrated messaging platform with the "Artificial Intelligence" system and Personalization to make customer service agents superhuman, that enables users to communicate with all devices by Email, SMS, Web push, SMTP etc. Clients using SendPulse Al regularly see 50% to 100%+ increases in engagement metrics including click-through-rates, page views, time on site and conversions.


SendPulse Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor
  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win
  • A/B Testing
  • Contact Database
  • Dynamic Content
  • Email Monitoring
  • Mailing List Management
  • Reporting/Analytics
  • Spam Check
  • Template Management

SendPulse Reviews Recently Reviewed!


Capterra loader

SendPulse fits our needs for bulk mailing to our many thousands of readers of our magazine.

Apr 25, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The User Interface UI is fairly neat and tidy. The buttons and controls are fairly easy to figure out even without a walkthrough or guide.

The software allows you to send a huge number of emails (to clean email addresses) with ease.

They maintain a high level of integrity with regard to not sending spam (to protect themselves and yourself).

Their support staff are polite and pretty prompt in dealing with queries and complaints. They tend to offer solutions where possible.

(For example, we had a mailing list that we had built over several years which had older addresses which had lapsed and expired and changed. When we tried to launch a campaign to those addresses many bounced back and they shut down the campaign midway. Initially, we were disappointed and irritated but after getting to chat with the support team we were offered good advice on cleaning our list. )

Cons: It would be good to have an email cleaner built into the software rather than having to use an external service.

I hate to pay for anything but sometimes you have to. In the case of SendPulse i got a good deal on a special and am happy with the price i pay. Those using the software can control their budget and choose packages that suit their pocket but be aware that there are cos

Overall: The ability to send thousands of emails in one go. It helps manage campaigns to all our subscribers readers.

We also get to use it to send messages to select smaller subgroups of our readers and subscribers or even our advertisers (in some cases).

Use it every day

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best thing I like about sendpulse is ease of use. You can very easily set up a automated email flow along with sms message all in the same program. You can build custom temples emails and SMS message. You have the ability to use variables to make your campaign be more personalized. You can import emails or build them with HTML builder also. Click and drop email builders make it very simple. You also earn credits that can be used to pay for services. Customer support is fast and. Very helpful.

Cons: The big issue is speed, they do have an issue when it comes to. Page speed when saving email templets. It can be a little frustrating when you are trying to fix something small.

Overall: The ability to send multiple personalized emails and sms message to my whole list or I can segment down to a small group. Very good value.

Good but API is hard work

Sep 13, 2016
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: So - I am going to caveat this whole thing with - if you're not interested in using the API or you are not coming from another service with an existing API integration, this probably won't apply to you. Summary: 2 different API's, both awfully designed, both poorly documented, both with completely different authentication methods, credentials etc. however, the application itself is great, so if you're not using the API, it's probably fine. Full Review: SendPulse has a functional API, but it feels like it was created by someone that read a REST API book of best practices without really thinking about how people would / should use it. My biggest problem is the way authentication works (on the main API which is for sending your campaigns, managing subscriptions etc.), sure it follows all OAUTH standards, but this means you need to manage identify on your application so you send all the correct tokens etc., it feels very Salesforce, not Slack (if you have used either of these API's you will know, Slack is easy, Salesforce is really really hard) - another comparison would be that it feels like IBM made this software when you are using the API, not a start-up. If you are coming from something like MailChimp - the MailChimp API is easy, send a request with your API key and whatever you are requesting happens or you get a meaningful response, I have seen many garbage responses from the SendPulse API - you cannot guarantee JSON will come back, sometimes you get HTML, sometimes you get a weird HTML 404 page with some Yahoo copyright notices all over it, it all depends on how mangled your request is - so on top of having to worry about handling identity, you need to handle all sorts of strange responses not just JSON - and therein lies the next problem - DOCUMENTATION: The API documentation is god-damn-awful, and because the API is quite complex and / or obscure in terms of how you request stuff, you often end up with garbage responses and have to trial-and-error how stuff works. SendPulse has created a bunch of libraries to make this easier, and if you want to hang your PHP application by using their library, then go ahead - but if you have some kind of background task manager you will probably have to write your own stuff, which in most cases would not be too hard, but because the documentation is sparse, I really struggled to do even the basic stuff with CURL on the command line - if I was to suggest anything, provide CURL examples like Slack does, at least that way I could reverse engineer the CURL to sort out the lack of actual documentation (again, it's a problem because the API responds with junk HTML if you get your request wrong so you don't know what is actually wrong and have to trial-and-error a lot). On top of all of this, if you are planning on using the SMTP send-alone API, you have a completely different authentication process - one that I still have no idea how to make work - this is what the documentation says about how to authenticate: http://i.imgur.com/sVAc3II.png (the original documentation is here, but I think you need to be logged in to view it: https://login.sendpulse.com/manual/smtp-api/) I personally have no idea how to authenticate against this SMTP API. I have not yet asked support about it because they are looking at something else for me that is more important, but I just don't.. what.. from the documentation (a required parameter to authenticate, IV): "iv - an initialization vector, encrypted by a public key with an OpenSSL Library usage" - what is this? Why is it never mentioned again? how do I get it? And most importantly, why on earth is it different to the (already convoluted) other OAUTH authentication on the main mail API? Anyway, to wrap this up, I picked up SendPulse because I needed both templated / campaign based email and SMTP / transactional email and I previously had MailChimp, but did not want to pay for Mandrill because my SMTP volumes were super low. SendPulse is fine, but I have wasted more time than the money I would have saved just using Mandril, however if you can get over all of this, the product is actually pretty good which is why I have not left a steamer of a review score, and as I said at the start, if you are not using the API it is great. I just hope they release a new version of the API that focuses on functionality rather than horrible REST standards (although I'm not convinced all of this is standards compliant), which I think have generally been thrown away by the new-wave tech start-ups so people can quickly deliver value.

Pros: Price Web Interface Email Builder

Cons: API Can't use Email Builder emails in the SMTP email interface

Recommendations to other buyers: Don't use it if you want to quickly roll an API interface.

Provides way more value than the price.

Dec 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sendpulse cost like half the price of alternative email marketing solutions ,while still providing similar quality.

The interface is intuitive and clear to use.There is a step by step guide on the Sendplus platform,which intuitively guides users on how to create a professionally attractive marketing email.

I like the templates provided by Sendpulse and how professional they look when we use them for email campaigns. Customer Support is online 24/7 and are always prompt with responses on every occasion when I have had a cause to speak with them.

Cons: We have to select the kind of analytics we want to get from Sendpulse.This should be an automatic choice which should be available by default.

Overall: For running efficient email marketing campaigns.

Multipurpose marketing platform

Feb 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SendPulse is an all-in-one marketing platform that offers multiple products including email marketing, web push, chatbots, sms marketing, and much more.

What I personally love is their drag-and-drop builder that lets you create an email without any issues. I have to say that their builder is flawless and works great as opposed to email builders of some other email providers that I have used in the past.

It integrates with leading apps and tools including Zapier which makes it a perfect choice for all types of businesses.

Not to mention, it is fairly cheap to use.

Cons: Their development team needs to fix bugs that bother users on and off such as lagging issue when using email builder tool.

Overall: A perfect marketing tool for small businesses, affiliates, startups, and bloggers.

The service facilitates many tasks

Oct 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use SendPulse for over a year. We chose this particular service, since the price for a subscription is on average 50% lower than that of competitors. At the same time, the functionality of the service is not inferior to them. Mailing automation works fine, the attached files do not disappear.

Cons: There are no complaints about the work of the service. But we had such a case, when for a month's subscription, we had twice the amount withdrawn from the card. We wrote to the support service and in a month everything was returned. But why it did not happen to us explained.

No cons of this service

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and convenient editor

View statistics, click-through, charts

Easy management of address books

Polite quick support with clear tips

Ability to create very beautiful push notifications

Dashboard for multiple users

Cons: I managed to study not one service of e-mailing, and all had shortcomings, but SendPulse is still pleased, everything works fine.

Overall: I have been doing e-mail for a long time and sendpulse is the fourth service I use. And this is the most convenient service I've tested, in which I will definitely continue to work. I did not find anything uncomfortable or complicated, everything is intuitively understandable.

Excellent service for sending email newsletters

Jan 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I use the SendPulse service to send emails to clients. The platform allows for split-tests of letters, which is very important. There is also a built-in mailing planner. You can see the actions of users using the click card.

Cons: Unfortunately, the SendPulse platform does not have the function of sending multi-threaded push notifications to clients. You can not also use ready-made templates for SMS-mailing, and the application does not have the ability to divide contacts into groups.

Capterra loader

Excellent for sending mail

Dec 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very simple to implement, you can use the API or the real SMTP configuration, and we have in real time a graph of the emails sent, received, bounced, read.

Cons: For sending mail works very well, support by chat is sometimes a bit slow to answer.

Overall: When one of our clients tells us that He does not pay the bill because they did not receive the mail, we validate in sendpulse and we can see if the mail bounced, or the client if it received it and even if he read it.

Inexpensive Mailing Solution

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use SendPulse to notify our customers about new promotions and offers. The service has everything you need: a simple interface, templates for preparing letters and the ability to track statistics.

Cons: There are no critical flaws. But for convenience, you can add the ability to edit images directly in SendPulse. For example, in order to be able to do cropping, tighten the contrast, exposure.

Simplifies many tasks

Jan 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use SendPulse as a tool for collecting newsletters. The software is fairly easy to learn and does not need to be studied for a long time. It has an excellent set of editing options.

Cons: Sometimes it is quite difficult to contact customer support, and when you save mail templates in software, page speed is significantly reduced. Cannot edit pictures.

The service simplifies many tasks

Jan 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SendPulse has great templates and an intuitive interface. I like the support service working around the clock, seven days a week, so I can contact them at any time to resolve any issues that may arise.

Cons: Contacts can be sorted alphabetically. I would like SendPulse to implement the ability to edit images. Mobile application needs some work.

A good service for organizing e-mail marketing

Jan 07, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like to use this software primarily because of its intuitive interface and extensive functionality. Provided a huge number of ready-made templates.

Cons: Sometimes it takes too long to wait for a response from the support service. A significant drawback is also the reduction in page speed when saving mail templates.

Excellent service

Oct 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Excellent service from Sendpulse. We use both Email and Smtp options, both work very well, fast and stable. I like to prepare our newsletter with sendpulse tools. Easy to use.Thanks

Pros: Email service: Easy to use, user friendly interface, fast. Smtp service: Fast and stabile. Support Team(Helpdesk): Very friendly team, focus to solve your questions, Fast

Cons: What I dont like is, we have a big association with 5000 members, and every month we get new members, so I must add their name and email addresses to the mailing list in sendpulse. But when I update mailing list in Sendpulse, system everytime block me to send mailing or newsletter. This must be solved. Its boring to disturb helpdesk every month. But normally really good service.

A real pipeline for e-mail marketing

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Just a monster dispatch. I am very pleased with the program. In our database there are about 60 000 addresses. To check their quality by hand is simply unrealistic. It helps me to track in automatic mode which address does not work, who subscribed and who unsubscribed from the mailing. I have more than 10 mailings. Only to buy for all content - already a lot of time. Soft just saves me.

Cons: It is necessary to improve the autocomplete fields, make it more convenient. Also it does not hurt to fix problems with the entrance to your personal cabinet. Sometimes it slows down, you can only come in from the second or third attempt.

I'm very pleased with the work of the application

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In our company, management daily makes small newsletters to employees and uses SendPulse for this. This is a simple and convenient service that helps to establish communication.

Cons: As such, there are no shortcomings in the service, but before I pay money for the application and transfer the entire company to it, I advise you to first implement SendPulse in a small department.

A good app with an extensive range of features

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is used by us because it is great for newsletters and many other tasks. There are many pre-made templates, and extensive functionality is also available.

Cons: Sometimes the response from the support service can be expected a lot of time. The mobile application is imperfect and needs to be improved, and besides, periodically I don't display pictures.

SendPulse review

Sep 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are using send pulse for hotel booking and transactions . Send-pulse is one of the greatest companies I have been with in terms of email/newsletter marketing. Their push notifications are free to use and a great service. They reach over 200 countries which is great especially being in the international business world myself. Their privacy is optimal and they are always available 24/7 as well as their live chat.

Capterra loader

Very well integrated email and SMS marketing service.

Nov 22, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its simple user interface and great deliverability makes it one of the best email marketing tool of this industry. It is also well integrated with SMS service which is a great tool for me. Simultaneously I can use both for my product promotions. Both gives amazing results.

Cons: Till now I didn't see any major problem in this software. Sometimes it bothers me when it takes longer time for campaign approval.

Overall: It is one of my primary source for email marketing. And it is very effective in generating good revenue for my company.

Excellent web push service

Oct 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Web push is free and easy to implemement

- Web push works together with email

Overall: I have been looking for a solution that will let me send web push notifications to my customers. I tried a few services but in all of them setup was extremely complicated. SendPulse was easy to integrate, I just added a javascript code to my website and it worked right away. The service is free and does not have any limitations. You can send web push to all your users no matter how many you've got. Recommended!

Recommendations to other buyers: Combine web push and email service. For that you need to pass your customer email in the web push javascript code so your have subscriber emails matched with web push subscriptions. Then you will be able send email newsletters to your users and automatically send web push to those who did not open your email. That will help you increae your open rates.

Convenient service of dispatch

Feb 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything is implemented fairly simply and rationally, there is nothing superfluous, only the necessary functions. The program completely suits me, although some points can be improved. The ideal software does not happen. Tasks are constantly changing and developers are trying to follow the advanced trends.

Cons: Few standard templates. I would like to make my personal cabinet even more convenient. It is advisable to send notifications by SMS, not just e-mail. Data security must also be at its height.

A great marketing automation tool with a ton of features

Jan 18, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This was the one tool we needed to automate all our marketing communications. From email campaigns to SMS, Facebook and even Viber. We used to use two separate tools for email and facebook campaigns. Their free plan is also great but lacks a couple of features that were critical for business use.

Cons: The step up from their free to paid plan seems small in terms of the benefits. This was one disappointment when signing but eventually SendPulse was a great addition to our marketing arsenal.

Overall: SendPlus was a great help to our marketing team. We would conduct some of our email and facebook campaigns manually (or rather not completely automated). We save a ton of time by switching.

Poor support

Apr 19, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Free trial is nice to find out how poor of customer support that they have

Cons: Blocks email lists claiming they weren't verified. These lists were verified by two different companies and had emails sent out to the participants accepting the subscription,

Blocked our latest campaign because they didn't like what we sell.

Overall: So, to start, Ive used sendpulse with another company of mine that is in the same business as the one I'm rating this review for. Up until now we have had very few problems with them.

Once we decided to setup an account for our second business we started by uploading our mailing list that we had verified with a few different email verification services and they denied the list claiming it had too high of a rate of failure.

Okay whatever. Not the end of the world. So we continued on with our lives until this week, when we wanted to send out one last reminder to our customers about a barbecue and sale we were going to be having in a few days.

Our mailing list went through this time, but then our campaign was denied because it was too "spammy". Okay? So we contacted them and they gave us a different excuse "because we didn't have our cusomters permission to send them email", what? Whatever we can provide proof that we do. We send in a reply hoping to get this resolved so we can get this sent out ASAP because this event is happening this weekend. Then we get another reply with a different reason "you are breaking our terms of service because you are advertising or selling fake drugs" okay what? When asked to please clarify they simply replied with "we won't unblock your campaign still. Because of this absurd ordeal we will be canceling both of our accounts with them and making sure our business partners do the same.

Essential for email marketing

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: If you're looking for an email marketing tools, try this one.

Pros: Awesome segmenting and analytics features. Virtually no problems with spam filters. Very competitive price.

Cons: Nothing really worth complaining about. We had few issues on the technical side we had to resolve by contacting support, but nothing major.

Good for eNewsletters

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: SendPulse is good for assembling newsletters. They have an easy to use, drag-and-drop template builder and a good set of editing options.

Cons: I don't like that despite enabling dkim and other deliverability features that many of my users either don't receive the newsletter or they go to spam. I have users who might receive it as spam and then a week later get it to their inbox, and a week later not receive it at all. This can get frustrating.

Overall: Overall, this product is a good tool to deliver newsletter. I don't use this to deliver sales or conversion types of email because it's not reliable enough to trust my sales to.

Capterra loader

Your Email Campaigns and More

Nov 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Everybody says that the money is in the list, and SendPulse takes that statement to the next level. Not only the service helps you manage your mailing list, but it also does SMS, web push notification, and Facebook chat (coming soon at the time of writing).

Cons: As intuitive as any mailing list managers could be, setting up a list always takes a lot of effort. And SendPulse is no different.

For me it is the best product!

Dec 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Convenient service for creating mailing, good delivery of letters. Easy to navigate in the personal account and work with templates. Everything is simple and clear. Help is always timely.

Pros: At the moment I'm completely satisfied with the service. Very comfortable usability. I recommend using.

Cons: I have no problems when working with this product.

Recommendations to other buyers: Good value for the price and quality of the product.

The best service for e-mail marketing

Feb 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All reports in a simple and accessible form are downloaded to me by mail and sent a notification by SMS. I have access to statistics at any time. This helps me make informed decisions and constantly keep in touch, not participating in the process directly.

Cons: It is necessary to urgently improve the autocompletion of fields and work with the interface. The private office is a whole fortress, where it is not easy to get to. Maybe it's good for security, but it complicates daily work.

Capterra loader

Good software for start ups

Aug 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a good software for those entrepreneurs who are starting in the email marketing business, since you will have a very good experience. It has very good features that will allow you to develop an important part of your business that is email marketing

Cons: The number of contacts to send for free is very small and there are other applications that allow you to send much more without additional cost

Overall: good experience, easy to use and great interface

Modern postal service for professional use

Aug 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The convenient and easy interface of the program is combined in it with great functionality and it's very good. For example, there is an intuitive message designer, a lot of ready-made templates, and the distribution of messages is free.

Cons: Trigger letters are thought out badly, there are few conditions for them. Not always, but often there are cases where technical support takes a long time to respond to customers' requests.

Switched from MailChimp to Send Pulse

Dec 13, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: High deliverability and nice re-marketing system

Overall: Switching from another software to SendPulse was not difficult: base and contact are easily movable and it was all set in 30min. The WYSIWYG editor is clear and efficient for campaign edition. Also, the support is tip top, you can expect a real-human-response in less than 10 min, Sunday included. It's a real advantage for this kind of business!

The only negative point is the non-personalisation of opt-in email subject.

Recommendations to other buyers: You can easily set up a DKIM key for improving your open rates

Capterra loader

Best for browser notifications.

Feb 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Everyone uses an internet browser. SendPulse has been the best tool for sending browser notifications, in my experience. It allows you to set titles and images of notification. It also allows you to view subscriber count, unsubscribed count and the browser of the user among other statistics. SendPulse's features are enough to meet most needs.

Cons: It does not provide any advanced features such as detailed analytics or engagement promotion matrices and functions. A lot more can be done if the experience of browser notifications is to be improved.

Good to use as an omnichannel service

Jun 23, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We are using SendPulse to combine e-mail and webpush services in order to get better customer response rate. And that really works and their CTR beats other email services we ever tried. Also, we save 40% on our email marketing expenses with SendPulse after switched from the well known leading service from USA.

Pros: Large free plan. Integrated webpush. Integrated sms with worldwide delivery. Low prices for email. Free webpush.

Cons: Still new on market, some not important for us features are missing.

Webpush + Email. Here's why we use SendPulse

Jun 17, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A one platform for email, webpush and text

Cons: can not recall quickly

Overall: We started using SendPulse for our software company StaffCop to deliver webpush notifications to get better onboarding. Got incredible 45% CTR and 10% increase in the entire onboarding process. Two months later we decided to switch from MailChimp to SendPulse to create more intelligent email+webpush transactional platform

Recommendations to other buyers: Try using webpush in addition to the existing email transactions. It gives better CTR

Closed Our Free Account

Oct 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: This worked as a SMTP, the rest is not working.

Cons: They closed our live account, with a bourgeois excuse that we had too high bounce backs, how we were using the SMTP for table booking, no one added wrong email. The main reason was that we were not paying for it.

Overall: The biggest mistake, we moved to Sendplus and listen to their lies.

Excellent service

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: 10. I own an online store and my company sends thousands of e-mails each week. So I needed an excellent e-mail marketing service provider. A friend of mine recommended me the SendPulse's platform and I decided to try it (they have option for a free service for up to 15000 e-mails monthly). I was very impressed and decided to shift from my previous provider. Now I have been using the SendPulse's services for 8 months and I'm still very happy to work with them. They've given my company excellent delivery and open rate, 24-hour support and very affordable prices. They've provided us with an easy to work e-mail editor and have some very nice ready-to-use templates too. I highly recommend them.

Send pulse is magic

Nov 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Send pulse has allowed us to target the market after launching a new e commerce store.As young entrants we have to compete with large corporates in building a brand presence.send pulse allows us to monitor the success of our email campaigns and to adjust accordingly.

Pros: Statistics are brilliant backend of system super easy to use.

Cons: Could do with more modern templates and more variety

Recommendations to other buyers: Best value for money over mail chimp

Bulk emailing made easy with SendPulse.

Oct 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best think which i found in this app is its Drag and Drop Editor. I do not need any technical knowledge to operate it for designing my newsletters.

Cons: As a non-technical user i require more number of templets for getting an idea to improve my newsletters. But here in this app i found less categories in templets.

Capterra loader

Best Software for Push Notifications

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love using this to capture a push notifications subscription base. Pretty easy to set-up and they have an intuitive campaign builder.

Cons: Trying to remove the SendPulse branding buy paying for an account (they offer unlimtied free subscribers) but I haven't been able to get the payment to process yet.

Easy and Reliable Email Marketing Company

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Sendpulse is one of the greatest companies I have been with in terms of email/newsletter marketing. I have a business based out of Milan, Italy and Sendpulse has a great single platform in which I can get a lot done in one place. Their push notifications are free to use and a great service. They reach over 200 countries which is great especially being in the international business world myself. Their privacy is optimal and they are always available 24/7 as well as their live chat. My favorite feature is their A/B testing. I definitely recommend Sendpulse to business companies, whether they are big/small or local/internationally, great fit for all.

Great mailer

Oct 18, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Convenient service with affordable prices and a good API for integration site. A special thanks for customer support. You are great!!!! Good luck!!!!!

Pros: Customer support, prices, API

Cons: 1. Improve client side for more performance user interface. 2. Implement tools for multilang auto-mailing 3. Implement test environment for development mode.

Best email marketing software for small enterprises.

Dec 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its UI is very impressive. It also provide SMS facility along with push notifications. Email delivery from this software is very accurate. It rarely goes into spam.

Cons: The support team takes time to resolve technical problems. It should be instant.

Happy to have a good results with SendPulse!

Mar 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: For a long time I was looking for such a tool that allows me to maintain a constant quality communication with clients. In many previous occasions I was stopped by price, incomprehensible interface or difficulty in communicating with customer support.

Today, I am fully satisfied with cooperation with SendPulse. Before buying the fare paid, I tested the system for free (an opportunity that provides a service) and still use the opportunities of service in marketing purposes. Recently learned that SendPulse provides free services for push notifications. Its also very interesting, I am going to try.

Awesome Product!

Feb 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, modern look & feel, features

Cons: We can´t configure a page after submitting the form, in exchange for displaying a message ....

Overall: This product is fantastic

It would be nice to have the possibility to configure a page after submitting the form, in exchange for displaying a message ....

Simple and result oriented.

Apr 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am extremely satisfied with its easy interface. It helps me to setup my account in 5-10min only. The email design editor is full of features to help in creation of beautiful templates for email campaigns.

Cons: Pre loaded email templates are not sufficient. They should increase the number of Pre loaded templates.

Overall: This software provides reasonable number of free credits which helps me to grow my email list.

Great email marketing service

Jun 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Level of open rate.

Overall: Our hotel uses SendPulse for the weekly newsletters. We have very high open rate results. It is larger than we had at one of the world leading service. With the cheaper price we get more. Also we like SendPulse online support, not every service has this option.

Recommendations to other buyers: I would recommend to make a test of this service at least

Excellent Support

Jun 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Awesome support.

Overall: It was simple to import contacts in to Sendpulse and their integration with other services made it easy for us to keep all our contact sheets updated. When we had questions we did not have to wait for an email response and just called them. That made the process so much faster. Over all very happy with results and their level of support

Good service for small business

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The main advantage of SendPulse is that the subscription price is twice as low as that of competitors. This is especially important for small businesses when excess costs are not permissible. The service works fine, and support, as stated, helps users 24/7.

Cons: Here are a few drawbacks that I would like to point out separately: the created, but not yet sent mailing list sometimes disappears, from time to time pictures are not displayed. Also, I don't like the mobile app - it needs to be finalized urgently, as the text moves erratically.

Capterra loader

Fast sending messages to groups

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you would like to send bulk messages to more than few people via email, sms and so on SendPulse is your friend. You can save lot of time with this program. For example i used it to sending some info to my relatives.

Cons: For saving your drafts sometimes it is slow. It can be frustating when you are editing your little section of your working copy.

Simple way to market and communicate with our users

Feb 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We were looking for a tools that would allow us to send our users transactional updates and marketing emails. Sendpulse was pretty easy to set up and we can now send transactional updates via webpush so users have instant on screen verifications and notifications. We are also able to use the same customer list to send sales and promotional emails with out having to manage several lists and services. When we had a question we just called the service and they walked us through the issue.