SendPulse

SendPulse

4.5 / 5 42 reviews

Who Uses This Software?

Bloggers Retail E-commerce Tourism Banking Small and medium business


Average Ratings

42 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Pricing Details
    Pricing depends on the number of subscribers
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • SendPulse
  • sendpulse.com/
  • Founded 2011
  • United States

About SendPulse

SendPulse is an integrated messaging platform with the "Artificial Intelligence" system and Personalization to make customer service agents superhuman, that enables users to communicate with all devices by Email, SMS, Web push, SMTP etc. Clients using SendPulse Al regularly see 50% to 100%+ increases in engagement metrics including click-through-rates, page views, time on site and conversions.


SendPulse Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor
  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

SendPulse Reviews Recently Reviewed!

Fradudelnt company

Nov 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Fraud they will destroy your business do not use them they are delinquents . worst experience ever .

SendPulse review

Sep 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are using send pulse for hotel booking and transactions . Send-pulse is one of the greatest companies I have been with in terms of email/newsletter marketing. Their push notifications are free to use and a great service. They reach over 200 countries which is great especially being in the international business world myself. Their privacy is optimal and they are always available 24/7 as well as their live chat.

Excellent service

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: 10. I own an online store and my company sends thousands of e-mails each week. So I needed an excellent e-mail marketing service provider. A friend of mine recommended me the SendPulse¿s platform and I decided to try it (they have option for a free service for up to 15000 e-mails monthly). I was very impressed and decided to shift from my previous provider. Now I have been using the SendPulse¿s services for 8 months and I¿m still very happy to work with them. They¿ve given my company excellent delivery and open rate, 24-hour support and very affordable prices. They¿ve provided us with an easy to work e-mail editor and have some very nice ready-to-use templates too. I highly recommend them.

Easy and Reliable Email Marketing Company

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Sendpulse is one of the greatest companies I have been with in terms of email/newsletter marketing. I have a business based out of Milan, Italy and Sendpulse has a great single platform in which I can get a lot done in one place. Their push notifications are free to use and a great service. They reach over 200 countries which is great especially being in the international business world myself. Their privacy is optimal and they are always available 24/7 as well as their live chat. My favorite feature is their A/B testing. I definitely recommend Sendpulse to business companies, whether they are big/small or local/internationally, great fit for all.

Their polite support team

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Thank you sendpulse for your polite & experienced support team. Really, they made me happy with quality work. I always like their freindly behaviour. Because, it helps me to discuss my details with them. And, they can take the right step for me.

Pros: Fast, good customer service, cheap rate etc.

Cons: Nothing to say. Overall, better then others!

Recommendations to other buyers: Highly recommended to all of email marketer

Awesome Product!

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, modern look & feel, features

Cons: We can´t configure a page after submitting the form, in exchange for displaying a message ....

Overall: This product is fantastic

It would be nice to have the possibility to configure a page after submitting the form, in exchange for displaying a message ....

Good work and great experice

Jan 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Is indeed a good experience with send plus the customer service are good helpfull peiples and ready to hel you all the time
thanks
Mario

Easy to Edit Emails!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: SendPulse is a great new email provider for your businesses. They have great pricing levels and tiers depending on what you are looking for your business.

Really adoptable usage

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It is really clear why you should use SP, it is well organized and reliable in every way. I suggest you give it a try, the payment is the last thing that will be on your mind when you have free trial version. It is great email marketing solution!

Pros: You can truly advance good mailings using their package

Cons: When you put subscribers to your mailing lists, evaluate the results of email campaigns and send newsletters it is more than enough to see that this is the right service for You.

Recommendations to other buyers: I would say that this program is for every user, as the drag and drop is not instinctive and there are many options.

For me it is the best product!

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Convenient service for creating mailing, good delivery of letters. Easy to navigate in the personal account and work with templates. Everything is simple and clear. Help is always timely.

Pros: At the moment I'm completely satisfied with the service. Very comfortable usability. I recommend using.

Cons: I have no problems when working with this product.

Recommendations to other buyers: Good value for the price and quality of the product.

ONE OF THE BEST EMAILING SERVICE

Dec 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I am Highly satisfied with Sendpulse. It makes me very happy. Easy to use and one of the easy way to reach my customers. All the features are excellent oriented. I think " Resend to Unopened" is the best feature and this feature makes it different from others service. Highly recommended!!!!

Pros: Easy way to use Sendpulse and speedy service. All the features are great .

Cons: I am using this service couple of month and it's very helpful.

Recommendations to other buyers: Definitely, sendpulse is different from others service. Highly recommended

Its excellent the platform and the chat supports is great.

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The support works very good and also the server. They have everything to send your campaigns, and the prices are very accessible.

Very good service

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I enjoy Sendpulse. The site is user-friendly. It is a great email management tool for business. It is also extremely useful for campaigns as well. Would highly recommend it.

Switched from MailChimp to Send Pulse

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: High deliverability and nice re-marketing system

Overall: Switching from another software to SendPulse was not difficult: base and contact are easily movable and it was all set in 30min. The WYSIWYG editor is clear and efficient for campaign edition. Also, the support is tip top, you can expect a real-human-response in less than 10 min, Sunday included. It's a real advantage for this kind of business!

The only negative point is the non-personalisation of opt-in email subject.

Recommendations to other buyers: You can easily set up a DKIM key for improving your open rates

sendpulse - email scam

Dec 12, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: hey,
be carefuller with this service. they can block an account without any explanation. Only link to spam terms.. even u send just text and link to SEO site with post preview

Send pulse is magic

Nov 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Send pulse has allowed us to target the market after launching a new e commerce store.As young entrants we have to compete with large corporates in building a brand presence.send pulse allows us to monitor the success of our email campaigns and to adjust accordingly.

Pros: Statistics are brilliant backend of system super easy to use.

Cons: Could do with more modern templates and more variety

Recommendations to other buyers: Best value for money over mail chimp

Excellent service

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Excellent service from Sendpulse. We use both Email and Smtp options, both work very well, fast and stable. I like to prepare our newsletter with sendpulse tools. Easy to use.Thanks

Pros: Email service: Easy to use, user friendly interface, fast. Smtp service: Fast and stabile. Support Team(Helpdesk): Very friendly team, focus to solve your questions, Fast

Cons: What I dont like is, we have a big association with 5000 members, and every month we get new members, so I must add their name and email addresses to the mailing list in sendpulse. But when I update mailing list in Sendpulse, system everytime block me to send mailing or newsletter. This must be solved. Its boring to disturb helpdesk every month. But normally really good service.

Great mailer

Oct 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Convenient service with affordable prices and a good API for integration site. A special thanks for customer support. You are great!!!! Good luck!!!!!

Pros: Customer support, prices, API

Cons: 1. Improve client side for more performance user interface. 2. Implement tools for multilang auto-mailing 3. Implement test environment for development mode.

Thank for outstanding service

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The most helpful and organized website and thanks for the customer service they are really very helpful and clear.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Excellent web push service

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Web push is free and easy to implemement
- Web push works together with email

Overall: I have been looking for a solution that will let me send web push notifications to my customers. I tried a few services but in all of them setup was extremely complicated. SendPulse was easy to integrate, I just added a javascript code to my website and it worked right away. The service is free and does not have any limitations. You can send web push to all your users no matter how many you've got. Recommended!

Recommendations to other buyers: Combine web push and email service. For that you need to pass your customer email in the web push javascript code so your have subscriber emails matched with web push subscriptions. Then you will be able send email newsletters to your users and automatically send web push to those who did not open your email. That will help you increae your open rates.

Excellent

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: one of the most powerful email and marketing tool it allows you to keep your clients and customers updated with all your new events and products I am using it on daily basis

Best Web Push Services

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I am using it from last one month and getting very good response from the customer support team. Recently I am using its email service & found that it is also good.

Good but API is hard work

Sep 13, 2016
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: So ¿ I am going to caveat this whole thing with ¿ if you¿re not interested in using the API or you are not coming from another service with an existing API integration, this probably won¿t apply to you. Summary: 2 different API¿s, both awfully designed, both poorly documented, both with completely different authentication methods, credentials etc. however, the application itself is great, so if you¿re not using the API, it¿s probably fine. Full Review: SendPulse has a functional API, but it feels like it was created by someone that read a REST API book of best practices without really thinking about how people would / should use it. My biggest problem is the way authentication works (on the main API which is for sending your campaigns, managing subscriptions etc.), sure it follows all OAUTH standards, but this means you need to manage identify on your application so you send all the correct tokens etc., it feels very Salesforce, not Slack (if you have used either of these API¿s you will know, Slack is easy, Salesforce is really really hard) ¿ another comparison would be that it feels like IBM made this software when you are using the API, not a start-up. If you are coming from something like MailChimp ¿ the MailChimp API is easy, send a request with your API key and whatever you are requesting happens or you get a meaningful response, I have seen many garbage responses from the SendPulse API ¿ you cannot guarantee JSON will come back, sometimes you get HTML, sometimes you get a weird HTML 404 page with some Yahoo copyright notices all over it, it all depends on how mangled your request is ¿ so on top of having to worry about handling identity, you need to handle all sorts of strange responses not just JSON ¿ and therein lies the next problem ¿ DOCUMENTATION: The API documentation is god-damn-awful, and because the API is quite complex and / or obscure in terms of how you request stuff, you often end up with garbage responses and have to trial-and-error how stuff works. SendPulse has created a bunch of libraries to make this easier, and if you want to hang your PHP application by using their library, then go ahead ¿ but if you have some kind of background task manager you will probably have to write your own stuff, which in most cases would not be too hard, but because the documentation is sparse, I really struggled to do even the basic stuff with CURL on the command line ¿ if I was to suggest anything, provide CURL examples like Slack does, at least that way I could reverse engineer the CURL to sort out the lack of actual documentation (again, it¿s a problem because the API responds with junk HTML if you get your request wrong so you don¿t know what is actually wrong and have to trial-and-error a lot). On top of all of this, if you are planning on using the SMTP send-alone API, you have a completely different authentication process ¿ one that I still have no idea how to make work ¿ this is what the documentation says about how to authenticate: http://i.imgur.com/sVAc3II.png (the original documentation is here, but I think you need to be logged in to view it: https://login.sendpulse.com/manual/smtp-api/) I personally have no idea how to authenticate against this SMTP API. I have not yet asked support about it because they are looking at something else for me that is more important, but I just don¿t¿¿.. what¿.. from the documentation (a required parameter to authenticate, IV): ¿iv ¿ an initialization vector, encrypted by a public key with an OpenSSL Library usage¿ ¿ what is this? Why is it never mentioned again? how do I get it? And most importantly, why on earth is it different to the (already convoluted) other OAUTH authentication on the main mail API? Anyway, to wrap this up, I picked up SendPulse because I needed both templated / campaign based email and SMTP / transactional email and I previously had MailChimp, but did not want to pay for Mandrill because my SMTP volumes were super low. SendPulse is fine, but I have wasted more time than the money I would have saved just using Mandril, however if you can get over all of this, the product is actually pretty good which is why I have not left a steamer of a review score, and as I said at the start, if you are not using the API it is great. I just hope they release a new version of the API that focuses on functionality rather than horrible REST standards (although I¿m not convinced all of this is standards compliant), which I think have generally been thrown away by the new-wave tech start-ups so people can quickly deliver value.

Pros: Price Web Interface Email Builder

Cons: API Can't use Email Builder emails in the SMTP email interface

Recommendations to other buyers: Don't use it if you want to quickly roll an API interface.

Awesome Support

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I found a live chat to help and support me. they were very helpful and professional and when i lost my connection then i got it back, i found an e-mail from the support team to answer my question. Keep it up, i think it's a great service for your clients which is in need. Thanks & Regards,

Good to use as an omnichannel service

Jun 23, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using SendPulse to combine e-mail and webpush services in order to get better customer response rate. And that really works and their CTR beats other email services we ever tried. Also, we save 40% on our email marketing expenses with SendPulse after switched from the well known leading service from USA.

Pros: Large free plan. Integrated webpush. Integrated sms with worldwide delivery. Low prices for email. Free webpush.

Cons: Still new on market, some not important for us features are missing.

Excellent Support

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Awesome support.

Overall: It was simple to import contacts in to Sendpulse and their integration with other services made it easy for us to keep all our contact sheets updated. When we had questions we did not have to wait for an email response and just called them. That made the process so much faster. Over all very happy with results and their level of support

Great email marketing service

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Level of open rate.

Overall: Our hotel uses SendPulse for the weekly newsletters. We have very high open rate results. It is larger than we had at one of the world leading service. With the cheaper price we get more. Also we like SendPulse online support, not every service has this option.

Recommendations to other buyers: I would recommend to make a test of this service at least

Webpush + Email. Here's why we use SendPulse

Jun 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A one platform for email, webpush and text

Cons: can not recall quickly

Overall: We started using SendPulse for our software company StaffCop to deliver webpush notifications to get better onboarding. Got incredible 45% CTR and 10% increase in the entire onboarding process. Two months later we decided to switch from MailChimp to SendPulse to create more intelligent email+webpush transactional platform

Recommendations to other buyers: Try using webpush in addition to the existing email transactions. It gives better CTR

Happy to have a good results with SendPulse!

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For a long time I was looking for such a tool that allows me to maintain a constant quality communication with clients. In many previous occasions I was stopped by price, incomprehensible interface or difficulty in communicating with customer support.
Today, I am fully satisfied with cooperation with SendPulse. Before buying the fare paid, I tested the system for free (an opportunity that provides a service) and still use the opportunities of service in marketing purposes. Recently learned that SendPulse provides free services for push notifications. Its also very interesting, I am going to try.

Simple way to market and communicate with our users

Feb 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking for a tools that would allow us to send our users transactional updates and marketing emails. Sendpulse was pretty easy to set up and we can now send transactional updates via webpush so users have instant on screen verifications and notifications. We are also able to use the same customer list to send sales and promotional emails with out having to manage several lists and services. When we had a question we just called the service and they walked us through the issue.

Simple & effective service

Feb 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use SendPulse for 5 months now, and I find it really simple and effective mailing service. What I like the most is the Subject Line personalization feature - this gives us great open rates. Support is also quick and friendly. 5/5!

Easy and simple service for do-it-yourself email marketing

Oct 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
- drag-and-drop editor
- detailed statistic reports for every campaign
- integration with Google Analytics
- API integration with CRM system or internet project
- free templates
- high deliverability

Dec 12, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Sep 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Sep 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Sep 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jun 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money