--- title: "SendPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SendPulse the right Email Marketing solution for you? Explore 773 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146369/SendPulse/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- SendPulse 4.6 (773) [View alternatives](https://www.capterra.com/p/146369/SendPulse/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of SendPulse Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews ah abdelghani h ownerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “the drag and drop email builder made creating campaigns a breeze and the automation features saved me a lot of time that said the analytics could be more detailed and support was a bit slow at times.“ June 14, 2025 IA Izuhunwa A Personal Finance Educator and CoachProfessional Training & Coaching, Self-employedUsed the software for: 1-2 years. “I don't like the restrictions in some aspects of the email creation interface.“ June 15, 2025 Bilal O Domino sellerAccounting, Self-employedUsed the software for: I used a free trial. “Automation tools (like Autofunnel) allow for building automated customer journeys based on their behavior, saving time and increasing effectiveness.“ June 14, 2025 lo lahoucine o creativeAccounting, Self-employedUsed the software for: 6-12 months. “UI can feel outdated at times.“ June 14, 2025 JP Joshua P FounderMarketing and Advertising, Self-employedUsed the software for: 6-12 months. “It's a solid tool for small business owners and marketers who want an all-in-one solution without paying enterprise prices.“ April 2, 2026 nG nitin G DesignerDesign, 2 - 10 employeesUsed the software for: I used a free trial. “I have been trying to call or email for the last 3 days but it doesn't happen and the support system of this logo is not good because it says to call or email but no call or email comes and when I log in and go for support it says no one.“ July 11, 2024 GM Gift M Founder and PresidentEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I love that I can manage campaigns for our university, ministry, foundation, and training programs all in one place without needing different platforms.“ June 13, 2025 lo lahoucine o creativeAccounting, Self-employedUsed the software for: 6-12 months. “Automation setup is a bit complex.“ June 14, 2025 ## Showing most helpful reviews Showing 1-25 of 773 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Santiago R. Inbound Leader Marketing and Advertising Used the software for: Less than 6 months ### "We started using and became partners as soon as we could!" July 2, 2021 5.0 We started using the free version and since we are a digital marketing agency started to use it on our own clients first, guess what, we loved it so much that we became partners to offer it to our clients too! Pros We love the software, we were using another alternative which was way cheaper - in functionality, but not in price. Custom fields were a must and we got them, plus the automation features are incredible! Cons We had some small issues while connecting the domain but they just don't amount to much, plus the support team solved them in less than 3 minutes, so no concerns! Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing SendPulse The email verification just makes it so much easier to check if the emails are valid and not get blocked, we once had an account with Sendinblue but it got blocked for just that reason so this was an added benefit. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Functionality and prices, the things you can do here at the price level are not comparable with either. Review Source VT Viktoria T. CEO Professional Training & Coaching Used the software for: 1-2 years ### "SendPulse vs Moanechat (SendPulse better for me. Why?)" April 2, 2026 5.0 I love it. When I had a problems with my Instagram accaunt you helped me allot even when it's wasent on your side. Grait place, great work. And i like it more than Monechat. Pros SendPulse is all in one platform wih hight security. I can manage and automate most of the works. When the client contact via one of the bots, it can manage all the work, from CRM to sending mail with precostumase templates. The platform helps to answer standart quetions, and helping me with my marketing and sales working. The valeue of paing is good, and they have queck customer support. Cons That I didin't find one paing for all the product you have. But most of free plans enofe for business beginer like me Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) It was complicated to use it, and it dont have another thing like CRM or Email marketing Review Source BC Badr C. Ceo Computer Games Used the software for: Less than 6 months ### "The best of the best " June 14, 2025 3.0 Always be a good helper in critical crises and I think it will help you with your business skills and I think it will make you happy Pros Smoothness in transactions and more specific information to make money also for more information purposes and gemes Cons Speed of performance and I think it will be better than others anyway so we can get the money from our company Review Source MA Melissa A. President Marketing and Advertising Used the software for: 1-2 years ### "SendPulse is the best email marketing tool we've found!" June 11, 2025 5.0 We are very happy with SendPulse, and so are our clients. There are fantastic features that are constantly being rolled out, that are easy to use and the reporting is very insightful. Pros As an agency, we love the pricing, flexible features, and innovative updates! The support is top-notch and very swift! Cons Sometimes we lose work if we don't save periodically, but it's gotten better and wee can trick it if we log in, in another window. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Moosend](https://www.capterra.com/p/147042/Moosend/)[Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing SendPulse It was priced more competitively and offered many more features that were important to us. Review Source SB Shimi B. CEO Music Used the software for: 6-12 months ### "what I like in SendPulse + what can be improved" June 11, 2025 4.0 nice - and I whould recommand others. I use it everyday, It could be nice if the search feature in CONVERSATIONS would include quering the messages content and not only contact names \\ phones. Pros Stabillity - espacially compared to meta API! makes the Whatsapp connection so easy and it means a lot! Cons Speed, slow loading, and the fact that I don't recieve notifications by email when there is an issue (for example: chatGPT API bad responses). in addition, a strong intuitive unique contact list, with manual editing options, which will be available in all SendPulse departments will be easier to understand. Alternatives considered [Make](https://www.capterra.com/p/154278/Integromat/) Reason for choosing SendPulse a local company signed me up and did the first service for pay, icouldnt be happier Review Source aS ammar S. manager E-Learning Used the software for: Less than 6 months ### "best control" April 2, 2026 5.0 Pros contain all thing i need and many features can help me figure out every problem i faced in my work space Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) try some thing better to go to next in my exp Review Source IA Izuhunwa A. Personal Finance Educator and Coach Professional Training & Coaching Used the software for: 1-2 years ### "Simple and user friendly marketing automation platform" June 15, 2025 4.0 As a solopreneur, I've enjoyed using the platform for almost 2 years sending out newsletters to my community. The tool is fairly easy to navigate and customer service agents are quick to respond and handle any issues I have. Pros I like being able to customise email templates with ease, so that I can reuse them subsequently. The options and drag-and-drop features make my work efficient. Cons I don't like the restrictions in some aspects of the email creation interface. Like not being able to put in the customer's name or an emoji in the preheader section of the email, only in the subject line. Also, the words for the preheader when resending the email to subscribers who didn't open the initial email cannot be edited. Review Source JP Joshua P. Founder Marketing and Advertising Used the software for: 6-12 months ### "Powerful All-in-One Marketing Platform with a Learning Curve Worth Climbing" April 2, 2026 5.0 Overall my experience with SendPulse has been positive. I use it for email marketing and automation as part of my digital marketing workflow. It's a feature-rich platform that punches above its price point. I'm still exploring everything it can do — the deeper I get into the automation and chatbot features, the more impressed I am. It's a solid tool for small business owners and marketers who want an all-in-one solution without paying enterprise prices. Pros SendPulse is an incredibly versatile platform that combines email marketing, automation, SMS, chatbots, and web push notifications all in one place. The automation builder is powerful and makes it easy to set up drip campaigns and triggered sequences. The pricing is very competitive compared to other tools that offer similar features, and the email template editor is intuitive. I also love that it integrates well with other platforms and tools I use for my marketing workflows. Cons The learning curve can be a bit steep when you're first getting started, especially with the more advanced automation features. Some parts of the UI feel a little cluttered and it can take time to figure out where everything is. Better onboarding tutorials or guided walkthroughs for beginners would go a long way. Customer support response times can also be slow at times. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reason for choosing SendPulse Way more options better automations for me. Review Source CW Carla W. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great system to integrate into any business! " April 2, 2026 5.0 So far its been great and would highly recommend SendPulse to anyone. They system offers a variety of programmes to suit any type of business. Pros Its user friendly and it makes the daily operations for the business so much pleasant. Great value for money and the automation of the email templates and whatsapp notification really do make my business more professional. Cons I would like to see change is the Chat Bots section, under Messenger Chatbots - the subscribers is only 500. It would be great if I received a notification, when I am heading towards the max number, so that I can get chance to delete some old chats. As I dont need to upgrade my plan either, as alot of those chats, I dont need to keep. Another great feature that I would love to see, is been able to edit in the Chatbots after I have pushed send. As this would help keep the business chats looking professional. Another thing, would be to increase the time of been able to chat to the client of more that 24 hours. Review Source lO lahoucine O. creative Accounting Used the software for: 6-12 months ### ""Reliable All-in-One Marketing Tool for Growing Businesses" June 14, 2025 5.0 Overall, SendPulse is a solid platform with useful features like email automation, SMS, and chatbots. It’s easy to use and budget-friendly, though some advanced tools can be tricky to master. A good choice for small to mid-sized businesses Pros Easy to use, multi-channel features, and good automation tools and Intuitive interface and user-friendly design . Cons \- Limited template customization. - UI can feel outdated at times. - Automation setup is a bit complex. - Slow loading occasionally. - Limited chatbot functionality. Review Source GP Gargi P. Co-founder Education Management Used the software for: I used a free trial ### "SendPulse is one of the most user-friendly email softwares" October 5, 2021 4.0 Smooth experience where all our organization's needs related to emails was fulfilled. Pros SendPulse got us started on the free trial almost immediately. The campaign is briskly verified and approved each time and the waiting time is a minimal as against some of the other popular providers which take half or even one whole day to approve campaigns. It is more cost effective & very easy to use with little to no training required! The Pay as you Go feature has also been a big plus with SendPulse as it suits our business model better than the regular subscription plans. Cons The template building could be improved a bit aesthetically (though it is pretty comfortable now as well!). Reason for choosing SendPulse 1\. Pay as you Go options was available 2. Better rates 3. Quick Approval of campaigns 4. User friendly Switched from [Brevo](https://www.capterra.com/p/132996/brevo/)[GetResponse](https://www.capterra.com/p/153948/GetResponse/) Sendinblue: a long time to validate the campaigns & lot of to & fro to get approval GetResponse: Higher rates Review Source SR Said R. designer Design Used the software for: Less than 6 months ### "All-in-One Marketing Platform That’s Easy to Use and Affordable" June 14, 2025 4.0 My overall experience with SendPulse has been positive. The platform is easy to use, especially for creating and sending email campaigns, and I appreciate the ability to manage multiple channels (email, SMS, web push) from one place. The automation tools save time and help improve engagement. Pros What I liked most about SendPulse is its user-friendly interface, which makes it very easy to use even for beginners Cons Customer support is sometimes limited, especially for beginners, and there is a lack of comprehensive training materials Review Source AB Abdel B. Software engineer Computer Software Used the software for: 6-12 months ### "All-in-one marketing magic on a budget!" June 14, 2025 5.0 Very positive! Powerful & affordable for multi-channel marketing, great for growth. The platform just exceeded my initial thoughts and gave me a great experience. Pros Easy all-in-one platform! Loved having email, SMS, chatbots, & automation together affordably. The platform as a whole is great and responsive. Cons Initial feature richness was slightly overwhelming, but quick to learn the essentials, and easy to understand the patterns. Review Source Bilal O. Domino seller Accounting Used the software for: I used a free trial ### "SendPulse Powerful platform" June 14, 2025 5.0 Pros 1\. User-Friendly Interface - An intuitive and smooth design that makes creating and managing marketing campaigns extremely simple, even for beginners. 3.Advanced Automation - Automation tools (like Autofunnel) allow for building automated customer journeys based on their behavior, saving time and increasing effectiveness. 4.Competitive Pricing - Compared to platforms like Mailchimp, SendPulse offers affordable pricing with additional features in its basic plans. Cons User Interface Can Be Confusing for Beginners Some tools (like Autofunnel automation) may require time to fully grasp, especially for newcomers to digital marketing. Review Source HB Hamza B. Affiliate marketing Airlines/Aviation Used the software for: 1-2 years ### "SendPulse A Versatile All in One Marketing Tool for Growing Teams" June 14, 2025 4.0 The free plan is generous and ideal for testing or small lists However if you're used to platforms like Mailchimp or ActiveCampaign you might notice fewer design templates and a steeper learning curve with automation Pros User Friendly Interface Free Plan Available Analytics and Reporting Built-in CRM WhatsApp Business API Integration Cons Limited Email Template Variety UI Can Feel Cluttered Customer Support Response Time Occasional Deliverability Issues Review Source AA Abdelouahab A. Marketing Marketing and Advertising Used the software for: I used a free trial ### "Powerful, Easy-to-Use Marketing Platform for Multi-Channel Campaigns" June 14, 2025 5.0 Overall, SendPulse is a powerful and flexible platform. It simplified my marketing and customer communication workflows. Pros Easy to use, with automation, email, SMS, and chatbot tools all in one place. Saves time and improves efficiency. Cons Some advanced features require higher-tier plans. Reports could be more detailed and customizable for better insights. Review Source Zakaria B. IT Manager Airlines/Aviation Used the software for: 2+ years ### "The most useful and effective email marketing solution in the world!" March 29, 2022 5.0 The SendPulse experience is out of this world. I've tried a lot of email marketing platforms, but SendPulse is the best. It is simple, professional, and quite trustworthy. You can accomplish email marketing while closing your eyes. All of the other features are fantastic. I strongly advise folks to utilize it at least once to see the difference with their own eyes. Pros The registration process is quite straightforward, and the verification process is also very simple. We can quickly and simply import and add email addresses. Creating a campaign is a quick and easy process. We can check the email preview and adjust the template without any difficulty. The software's analytics are excellent, and you can learn from which countries, users opened the email and when the link was clicked. Cons The cost of the subscription is little bit high but the free version is working properly for small projects. Review Source EB Ewa B. Marketing Team Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Lead Capture & Management Tool: SendPulse" May 2, 2024 4.0 Pros It is easy to create, customize and send mobile optimized emails with SendPulse. Cons It is a perfect suite although it is highly priced compared to alternatives. Review Source Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR Program Development Used the software for: 1-2 years ### "SendPulse review" March 26, 2023 4.0 Pros I appreciated SendPulse's comprehensive marketing platform that enabled me to manage my email, SMS and web push campaigns in one place. This made it effortless to stay on top of my marketing and guarantee smooth operation. Furthermore, the platform was user-friendly and came with helpful tutorials and support. I also enjoyed the various features, such as automation, segmentation, analytics, and A/B testing, which made it simpler to optimize campaigns and tailor content for maximum impact. Lastly, the pricing plans were very economical, making it a great option for businesses of all sizes. Cons No, for now i dont have any problem for using sendpulse Review Source HS Humberto S. CTO Legal Services Used the software for: 1-2 years ### "Best Platform " July 24, 2023 5.0 In general, we've always had good experiences with SendPulse, it's the quietest platform we use today, we almost never had problems throughout the almost 2 years we've been using it. It's very easy to use, easy to implement. Pros Ease of use and email deliverability, it was the best among other options Cons Difficulty to configure and sending files in emails Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/) Reason for choosing SendPulse Price, ease of use, and email deliverability Review Source SD Suzanne D. HR Manager Hospitality Used the software for: 1-2 years ### "My Experience With SendPulse" June 3, 2024 5.0 Pros When it comes to handling marketing, SendPulse is an all in one marketing solution It makes email marketing easy and also comes with helpful CRM features Cons No bad experiences, SendPulse has been smooth Review Source Kevin H. Computer Programmer Computer Software Used the software for: 1-2 years ### "Send Pulse: Email Marketing made easy" December 13, 2022 5.0 I really like the app and it got me by for quite some time. There is no drag and drop builder like most never platforms so I've already moved on to a new product. Pros I really liked using Send Pulse for my email marketing. They have a generous free tier so you can easily get started and use it for quite sometime before having to pay for it. The HTML editor is good and I can easily create custom templates and it is easy to add an unsubscribe button. The product has great domain options to brand your emails, easy to hookup your domains, and manage your email templates. Cons I am not to happy about the transactional mail services requiring a double opt-in to get approved. Sometimes informational emails are sent when you signup for services. They couldn't approve it even though it's assumed the opt-in is when you signup for an account and check a box to opt-in. Other services like mail gun allow you to have a single opt-in then automatic opt-out system. It's way easier and I would use another product for transactional emails. Review Source DJ David J. WEBLOJA Investment Management Used the software for: 6-12 months ### "SendPulse the best" May 27, 2023 5.0 i can manage my messages in whatsapp anda have the control with mi employed Pros The simple funcionality and the economic prices Cons all the products is very easy to use, is very intuitive Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 6-12 months ### "Multipurpose marketing platform" February 16, 2019 5.0 A perfect marketing tool for small businesses, affiliates, startups, and bloggers. Pros SendPulse is an all-in-one marketing platform that offers multiple products including email marketing, web push, chatbots, sms marketing, and much more. What I personally love is their drag-and-drop builder that lets you create an email without any issues. I have to say that their builder is flawless and works great as opposed to email builders of some other email providers that I have used in the past. It integrates with leading apps and tools including Zapier which makes it a perfect choice for all types of businesses. Not to mention, it is fairly cheap to use. Cons Their development team needs to fix bugs that bother users on and off such as lagging issue when using email builder tool. Review Source Munumi N. Innovations Officer Marketing and Advertising Used the software for: Less than 6 months ### "Awesome platform for chatbot deployment" September 21, 2021 4.0 Customer Relations and support automation. Pros The platform is not expensive compared to its rivals. Its easy to create and deploy a chatbot on various platforms including instagram and facebook messenger. The customer support is always ready to help you out. Cons The only downside to it is the integrations with other platforms like Google calender. This has been a nightmare especially if you are doing it via webhooks. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.