# Page 12 | SendPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is SendPulse the right Email Marketing solution for you? Explore 763 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146369/SendPulse/reviews

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SendPulse

4.6 (763)

[View alternatives](https://www.capterra.com/p/146369/SendPulse/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of SendPulse

## Showing most helpful reviews

Showing 276-300 of 763 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AL

Adam L.  
Co-founder  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Best mail merge and multiple channel product"

June 3, 2021

5.0

Very efficient support.

Pros

Tons of important features, ease of use. Very flexible. Superb automation - e.g. triggering automated mailing and messaging from within my website. Ease of integration. Scalable.

Cons

Lack of right to left support (can be overcome using HTML).

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Price and functionality

Review Source

Response from SendPulse

June 10, 2021

Thank you for the 5-star rating and your review, Adam!

IEG

Ina Eliza G.  
Administrator  
Insurance  
Used the software for: 6-12 months

### "Happy with its free version"

October 7, 2019

5.0

I am satisfied with the features that it has for free: templates, analytics, automation, resend emails to those that did not open. When the time will come, I will purchase the paid version.

Pros

I am using this software for e-mail marketing for a project that I am a part of. It was recommended to me by somebody who was using it for months already and was happy about it. Once you get used to it (as any software) and you find out how it works, it is very easy to send e-mails. I like that you can save templates and reuse them.

Cons

I had at the beginning an issue with the email that I was ending - the SendPuls refused to send it considering that it violates its rules. It was not the case. I emailed their customer support, showed them that they are wrong and solved the problem. Never had it since then (and this was about 2 years ago)

Switched from

[GetResponse](https://www.capterra.com/p/153948/GetResponse/)

GetResponse was over our budget.

Review Source

HB

Higor B.  
Gerente de Suporte ao Criador  
Telecommunications  
Used the software for: Less than 6 months

### "A melhor solução para o seu negocio!"

July 7, 2022

5.0

Pros

Antes de usar a SendPulse, passei por vários sites conhecidos na internet. Porém, lá as coisas pareciam um pouco travada. A configuração dos ChatBot (Produto que mais uso) era extremamente complicada e não havia um passo a passo claro. Aqui na SendPulse toda configuração não ultrapassou alguns minutos e a central de bate-papo com o usuário é simples e prática.

Cons

Algo que acredito que possa melhorar é a compra individual de alguns recursos, por exemplo, gostaria de usar apenas o Chatbot no Telegram, deveria ser um valor, se quiser no WhatsApp outro valor.

Alternatives considered

[Take Blip](https://www.capterra.com/p/200367/Blip/)[Wati](https://www.capterra.com/p/204314/WATI/)

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Melhores preços para o produto que estava procurando (Chatbot)

Review Source

MG

Mariana G.  
CMO  
Apparel & Fashion  
Used the software for: 1-2 years

### "Easy to implement and to use"

April 3, 2023

5.0

We use Sendpulse chatbots on a daily base for service clients. It´s been a useful tool to attend all our customer's claims needs.

Pros

Friendly interface, easy to use and understand.

Cons

We would like to have some samples for chat bot automation

Review Source

JB

Jaian B.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Melhor custo x benefício do mercado"

December 15, 2022

5.0

Pros

O que mais gosto do sendpulse é a ferramenta de automação 360. Conseguimos criar uma automação com diversos pontos de contato e isso foi fundamental para a atração de novos clientes em nosso fluxo de cadência.

Cons

A integração dele com o wordpress é muito complicada e a automação não permite alterar o estágio do negócio.

Review Source

DA

Daniel A.  
GERENTE  
Facilities Services  
Used the software for: 6-12 months

### "Bom produto"

April 1, 2023

5.0

Pros

Praticidade em criar o chatbot e configurações

Review Source

MDC

Ma Dolores C.  
Directora General  
Information Technology and Services  
Used the software for: 6-12 months

### "Nos solucionó el problema cuando meta cambió sus políticas para el uso de Whatsapp"

July 8, 2022

5.0

Es una plataforma que integra lo que necesitamos para resolver la comunicación con nuestros clientes a través de los diferentes canales. Ofrece costos accesibles y un servicio de soporte efectivo.

Pros

La facilidad para integrar todas las aplicaciones, la app para el chatbot de Whatsapp, la confiabilidad y la atención del personal, ¡te atiende un ser himano! lo que no es muy frecuente en las plataformas tecnológicas.

Cons

Nos sorprendió la información poco precisa respecto a mensajes ilimitados y luego lo limitan a 1,000. Es muy complejo el manejo de Beta está haciendo del proceso.

Reason for choosing SendPulse

Fue una elección técnica del equipo responsable.

Review Source

WV

Wendel V.  
Administrador  
Construction  
Used the software for: Less than 6 months

### "Sistema util e basico"

January 5, 2023

4.0

A experiência esta tem sido basica, mas ainda estou a procura de outra ferramenta que me atenda melhor em automações de atendimento e encaminhamento para outros atendentes ou usuarios.

Pros

Achei tranquilo a implementação e possui um bom layout com uma interface pratica, mas que ainda pode melhorar.

Cons

Os contras ficam com integrações e automações que não são muito praticas e faltam ferramentas mais adequadas como por exemplo para automatizar uma ação pós atendimento do boot, de enviar uma notificação para outros destinos como outros numeros de WhatsApp ou ate mesmo dispor mais usuarios e limite de funções e acessos dentro da plataforma.

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing SendPulse

Não fiquei na Twilio por que achei muito complexo a implementação de boot para WhatsApp

Review Source

RF

Rui F.  
Doctor - CEO  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Marketing automation for medical office"

April 21, 2023

5.0

Excellent

Pros

WhatsApp Bot and easy of implementation.

Cons

On big plan that cover the most important features with a discount.

Switched from

[Brevo](https://www.capterra.com/p/132996/brevo/)

Price and better Bot

Review Source

VR

Verified Reviewer  
CTO  
Education Management  
Used the software for: I used a free trial

### "Cool features"

May 19, 2023

4.0

Pros

Localized price is very affordable compared to others

Cons

lack of documentation or SDK for React/Typescript

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Price

Review Source

EF

Elicacio F.  
Developer manager  
Events Services  
Used the software for: Less than 6 months

### "about my experience starts sendpulse"

April 14, 2023

5.0

Pros

Very good price and funcionality, api is very easy to integrate

Cons

the support team over capacity, you need more people here in Brazil

Alternatives considered

[Smart Automated Messaging](https://www.capterra.com/p/165429/Smart-SMS/)

Review Source

JR

José R.  
Gerente  
Information Technology and Services  
Used the software for: I used a free trial

### "Excelente "

May 3, 2023

5.0

Muy grato

Pros

Lo amigable de au plataforma Ideal para todo

Cons

Ninguna es muy intuitiva y fácil de usar

Review Source

GP

Guilherme P.  
CEO  
Computer Software  
Used the software for: I used a free trial

### "Editor de e-mails é muito bom"

July 5, 2023

4.0

Adorei a experiência geral, quero usar mais ferramentas no plano pago.

Pros

Melhor editor de e-mails, facilidade de uso e todas as ferramentas a disposição para disparo de e-mails.

Cons

O sistema é um pouco lento para carregar, mas nada que afete o uso.

Alternatives considered

[RD Station](https://www.capterra.com/p/180098/RD-Station/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing SendPulse

Preço e quantidade de funcionalidades incluídas, como sites e landing pages com o melhor editorque achei.

Review Source

OM

Omar M.  
Owner  
Management Consulting  
Used the software for: Less than 6 months

### "Very good software!"

October 28, 2022

5.0

Everything good.

Pros

Easy to onboard and many marketing functions to integrate with CRM.

Cons

Social Media Management needs more features and will be the most cost-efective marketing and CRM tool for SMB market.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Clientify](https://www.capterra.com/p/218432/Clientify/)

Reason for choosing SendPulse

Costo y beneficio.

Review Source

DM

Daiana M.  
diretora de marketing  
Events Services  
Used the software for: 6-12 months

### "Gosto mas pode melhorar"

September 27, 2022

4.0

Pros

Muito prático de usar, implementar, o custo benefício é muito bom.

Cons

Não tem recursos como criar pastas por temas, assuntos, datas, etc... o que prejudica a organização do trabalho e acabamos perdendo tempo com isso.

Review Source

Jason K.  
Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Intuitive interface w/ lots of options"

August 29, 2022

5.0

easy to figure out, inexpensive, great support

Pros

I love that this email software is easy to figure out. You don't have to dive into the manual to get it to do what you want. I also love that (at least with the pay as you go plan) you only pay for what you use. I only send out emails every couple of months, so it doesn't make sense to pay monthly

Cons

really havent found any yet. the software is quite user friendly.

Switched from

[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/)

sendpulse has option to pay as you go

Review Source

DP

Derek P.  
Marketing Automation Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great marketing channel solution"

April 4, 2022

4.0

Pros

I like the free options to get started with new marketing communication channels. And the ease of use.

Cons

The subscribers option in Web Push Notifications does not reflect actual totals, gains and losses over time. I've exported numbers every month and when you go back to SendPulse the subscriber numbers change after a month ends and do not reflect correctly. This makes it hard to report back to our team how we're doing. SendPulse always shows that we have growth when in fact our total subscriber total is continually going down. Which is another issue.

Review Source

MF

Marcos F.  
Marketing Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excelente ferramente com melhor custo"

April 22, 2023

5.0

Atende ao meu propósito. Uma ferramenta simples e objetiva, e com um preço muito inferior aos do mercado.

Pros

Facilidade em se montar os BOTs e quantudade de recursos. O melhor preço do mercado.

Cons

Não tenho contras, pois até o momento superou minhas expectativas. Talvez diria que a versão gratuita dos bots são um pouco limitadas.

Review Source

RI

Raul I.  
DIRECTOR  
Online Media  
Used the software for: 6-12 months

### "Funciona muy bien"

November 3, 2022

4.0

Es muy buena la experiencia, algunos aspectos podrían ser mejores.

Pros

El servicio funciona muy bien para nuestro envío de correo a nuestros suscriptores,

Cons

A veces un poco complicado el uso, o bien no se dan cursos que ayude a mejorar el performance de utilización de la plataforma.

Reason for choosing SendPulse

Mejores facilidades

Review Source

dB

danilo B.  
marketing  
Consumer Services  
Used the software for: I used a free trial

### "vamos a probarlo"

June 16, 2023

4.0

Pros

estaba buscando un crm para whatsapp practico y no encontraba algo para mi bolsillo.vamos a ver como nos va.

Cons

por ahora no puedo decirles porque recien lo voy a usar

Review Source

MD

Mthokozisi D.  
CTO  
Education Management  
Used the software for: Less than 6 months

### "Great product"

September 14, 2021

4.0

Pros

The chatbot features are really useful and can be easily used by anyone.

Cons

The features are kind of limited compared to other products in the price category. The support team is instantly available but however they do not resolve my queries.

Review Source

Rodrigo L.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Price-effective"

April 10, 2022

5.0

Given all the available resources, SendPulse is a great tool at a very affordable price.

Pros

SendPulse is integrated with main IM platforms so it is possible to create chatbots wherever your site/company/solution is. It is very easy to connect with such platforms.

Cons

Until my last review SendPulse was only allowing to create mini-sites in the platform and there was a promise to create full website. I hope it is fixed.

Alternatives considered

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Take Blip](https://www.capterra.com/p/200367/Blip/)[Intercom](https://www.capterra.com/p/134347/Intercom/)

Review Source

MK

Marile K.  
Ejecutivo de cuentas  
Information Technology and Services  
Used the software for: I used a free trial

### "Fácil integración de canales "

December 18, 2022

4.0

Pros

La facilidad para la integración de canales y generación de interacciones con los clientes. También la disponibilidad del equipo de soporte.

Cons

Hasta el momento no tenemos aún funcionalidades que no nos hayan gustado! =D

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Landbot](https://www.capterra.com/p/153051/Landbot/)

Switched from

[ManyChat](https://www.capterra.com/p/206636/ManyChat/)

Por la inestabilidad de la anterior plataforma y la dificultad para integrar canales.

Review Source

SV

Snezana V.  
lawer  
Law Practice  
Used the software for: 6-12 months

### "From my work so fark, I am very satisfied"

November 29, 2022

5.0

My overall experience so far is amasing

Pros

I am like everything, because it is very helpful for my work

Cons

Only because i have a small numbers of survey

Review Source

SF

Sidney F.  
ceo  
Media Production  
Used the software for: 1-2 years

### "Avaliação sendpulse"

April 30, 2023

5.0

otima solução para o marketing da empresa

Pros

tem tudo que presisa para marketing da empresa

Cons

nada a dizer, atende a tudo que promente

Review Source

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