# SendPulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SendPulse the right Email Marketing solution for you? Explore 773 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146369/SendPulse/reviews --- SendPulse 4.6 (773) [View alternatives](https://www.capterra.com/p/146369/SendPulse/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Reviews of SendPulse Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Accessible and intuitive platform 93% positive reviews out of 120 Most users report ease of use, highlighting intuitive navigation, minimal training needs, and suitability for small businesses. Email sending restrictions and delays 51% negative reviews out of 70 Some reviewers indicate email send limitations, including blocked lists, moderation delays, and unpredictable delivery issues. Izuhunwa A Personal Finance Educator and Coach, 1 employee. "I don't like the restrictions in some aspects of the email creation interface." Intuitive and clear interface design 93% positive reviews out of 90 Most reviewers find the user interface straightforward, visually clear, and easy to navigate, even for beginners. Frequent slowdowns and delays 61% negative reviews out of 36 Some users report performance and speed issues, including slow loading, lag, and delays during key tasks and support. Comprehensive client communication tools 97% positive reviews out of 33 Most reviewers describe client support as enabling seamless, automated communication and efficient client management across multiple channels. Jennifer W Human Resources Generalist, 10,001+ employees. "Sendpulse has improved the legitimacy of my company's brand and communications by making me look more competent in my dealings with clients and customers." ## Showing most helpful reviews Showing 1-25 of 773 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Santiago R. Inbound Leader Marketing and Advertising Used the software for: Less than 6 months ### "We started using and became partners as soon as we could!" July 2, 2021 5.0 We started using the free version and since we are a digital marketing agency started to use it on our own clients first, guess what, we loved it so much that we became partners to offer it to our clients too! Pros We love the software, we were using another alternative which was way cheaper - in functionality, but not in price. Custom fields were a must and we got them, plus the automation features are incredible! Cons We had some small issues while connecting the domain but they just don't amount to much, plus the support team solved them in less than 3 minutes, so no concerns! Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing SendPulse The email verification just makes it so much easier to check if the emails are valid and not get blocked, we once had an account with Sendinblue but it got blocked for just that reason so this was an added benefit. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Functionality and prices, the things you can do here at the price level are not comparable with either. Review Source VT Viktoria T. CEO Professional Training & Coaching Used the software for: 1-2 years ### "SendPulse vs Moanechat (SendPulse better for me. Why?)" April 2, 2026 5.0 I love it. When I had a problems with my Instagram accaunt you helped me allot even when it's wasent on your side. Grait place, great work. And i like it more than Monechat. Pros SendPulse is all in one platform wih hight security. I can manage and automate most of the works. When the client contact via one of the bots, it can manage all the work, from CRM to sending mail with precostumase templates. The platform helps to answer standart quetions, and helping me with my marketing and sales working. The valeue of paing is good, and they have queck customer support. Cons That I didin't find one paing for all the product you have. But most of free plans enofe for business beginer like me Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) It was complicated to use it, and it dont have another thing like CRM or Email marketing Review Source BC Badr C. Ceo Computer Games Used the software for: Less than 6 months ### "The best of the best " June 14, 2025 3.0 Always be a good helper in critical crises and I think it will help you with your business skills and I think it will make you happy Pros Smoothness in transactions and more specific information to make money also for more information purposes and gemes Cons Speed of performance and I think it will be better than others anyway so we can get the money from our company Review Source aS ammar S. manager E-Learning Used the software for: Less than 6 months ### "best control" April 2, 2026 5.0 Pros contain all thing i need and many features can help me figure out every problem i faced in my work space Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) try some thing better to go to next in my exp Review Source MA Melissa A. President Marketing and Advertising Used the software for: 1-2 years ### "SendPulse is the best email marketing tool we've found!" June 11, 2025 5.0 We are very happy with SendPulse, and so are our clients. There are fantastic features that are constantly being rolled out, that are easy to use and the reporting is very insightful. Pros As an agency, we love the pricing, flexible features, and innovative updates! The support is top-notch and very swift! Cons Sometimes we lose work if we don't save periodically, but it's gotten better and wee can trick it if we log in, in another window. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Moosend](https://www.capterra.com/p/147042/Moosend/)[Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing SendPulse It was priced more competitively and offered many more features that were important to us. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Pricing and features. Sendpulse is much more robust. Review Source SB Shimi B. CEO Music Used the software for: 6-12 months ### "what I like in SendPulse + what can be improved" June 11, 2025 4.0 nice - and I whould recommand others. I use it everyday, It could be nice if the search feature in CONVERSATIONS would include quering the messages content and not only contact names \\ phones. Pros Stabillity - espacially compared to meta API! makes the Whatsapp connection so easy and it means a lot! Cons Speed, slow loading, and the fact that I don't recieve notifications by email when there is an issue (for example: chatGPT API bad responses). in addition, a strong intuitive unique contact list, with manual editing options, which will be available in all SendPulse departments will be easier to understand. Alternatives considered [Make](https://www.capterra.com/p/154278/Integromat/) Reason for choosing SendPulse a local company signed me up and did the first service for pay, icouldnt be happier Review Source IA Izuhunwa A. Personal Finance Educator and Coach Professional Training & Coaching Used the software for: 1-2 years ### "Simple and user friendly marketing automation platform" June 15, 2025 4.0 As a solopreneur, I've enjoyed using the platform for almost 2 years sending out newsletters to my community. The tool is fairly easy to navigate and customer service agents are quick to respond and handle any issues I have. Pros I like being able to customise email templates with ease, so that I can reuse them subsequently. The options and drag-and-drop features make my work efficient. Cons I don't like the restrictions in some aspects of the email creation interface. Like not being able to put in the customer's name or an emoji in the preheader section of the email, only in the subject line. Also, the words for the preheader when resending the email to subscribers who didn't open the initial email cannot be edited. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Features and value for money were the major reasons. Review Source CC Calen C. Director Computer Software Used the software for: Less than 6 months ### "love it, one of the best automation tools" June 12, 2025 5.0 its been a good experience so far, everything is working well. the loading is a bit slow and can be faster Pros super easy to use after a while. i think that the tours are good and i think that the multiple tools are such a great feature Cons can be a bit more user friendly and need to be able to customize standard triggers. its a great platform for beginners Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Reason for choosing SendPulse cheaper and easier to start up with, much more user friendly Review Source JP Joshua P. Founder Marketing and Advertising Used the software for: 6-12 months ### "Powerful All-in-One Marketing Platform with a Learning Curve Worth Climbing" April 2, 2026 5.0 Overall my experience with SendPulse has been positive. I use it for email marketing and automation as part of my digital marketing workflow. It's a feature-rich platform that punches above its price point. I'm still exploring everything it can do — the deeper I get into the automation and chatbot features, the more impressed I am. It's a solid tool for small business owners and marketers who want an all-in-one solution without paying enterprise prices. Pros SendPulse is an incredibly versatile platform that combines email marketing, automation, SMS, chatbots, and web push notifications all in one place. The automation builder is powerful and makes it easy to set up drip campaigns and triggered sequences. The pricing is very competitive compared to other tools that offer similar features, and the email template editor is intuitive. I also love that it integrates well with other platforms and tools I use for my marketing workflows. Cons The learning curve can be a bit steep when you're first getting started, especially with the more advanced automation features. Some parts of the UI feel a little cluttered and it can take time to figure out where everything is. Better onboarding tutorials or guided walkthroughs for beginners would go a long way. Customer support response times can also be slow at times. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reason for choosing SendPulse Way more options better automations for me. Review Source CW Carla W. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great system to integrate into any business! " April 2, 2026 5.0 So far its been great and would highly recommend SendPulse to anyone. They system offers a variety of programmes to suit any type of business. Pros Its user friendly and it makes the daily operations for the business so much pleasant. Great value for money and the automation of the email templates and whatsapp notification really do make my business more professional. Cons I would like to see change is the Chat Bots section, under Messenger Chatbots - the subscribers is only 500. It would be great if I received a notification, when I am heading towards the max number, so that I can get chance to delete some old chats. As I dont need to upgrade my plan either, as alot of those chats, I dont need to keep. Another great feature that I would love to see, is been able to edit in the Chatbots after I have pushed send. As this would help keep the business chats looking professional. Another thing, would be to increase the time of been able to chat to the client of more that 24 hours. Review Source SJ Sol J. Sales Computer Software Used the software for: Less than 6 months ### "Good software with perks." April 8, 2022 5.0 Great customer service. Pros I love that you do SMS & emails. I think that it is a great value for start ups. Cons Definitely a step above their old version, but needs a guide map to a goal for new people who sign up. What do you want to do, then guide you to do that for people who are new beginners per se. Your plugin wasn't as friendly/easy as it should be for WordPress. I figured it out, but should have more help tips for beginners. Maybe add a YouTube video right into the plugin on how to use it and setup short codes. Alternatives considered [Omnisend](https://www.capterra.com/p/153508/Omnisend/) Reason for choosing SendPulse Gave me time to build my list and learn the software. Sometimes it takes a little time to get ready for an email launch. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp is too expensive and didn't really do SMS at the time. Review Source KY Keith Y. Founder Financial Services Used the software for: 6-12 months ### "Great email marketing and SMTP offering" July 7, 2021 5.0 Fantastic experience so far. The only product I've found that fits my needs to send API programmatically driven email campaigns. I've only had to contact support twice during deployment and both times they were extremely helpful and responsive to solve my edge case queries, and I am still on the free tier! Pros I was looking for a low cost provider to set up API based email campaigns at a low cost. After trialing numerous providers including more established companies, Sendpulse was the most suitable for my needs with the most features and came with the lowest cost. Cons Some of the API and user documentation could be improved, but I have found their customer support easily fills the gap if there is any. More examples in the documentation for common use cases like using API to send emails from contact lists would be super helpful. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing SendPulse Features and cost Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) API lacked the features for my intended purpose Review Source Response from SendPulse August 3, 2021 Thanks for your review, Keith! AM Abdesslam M. Visual Designer Design Used the software for: Less than 6 months ### "Great Automation Platform with Multi-Channel Support" June 14, 2025 5.0 My overall experience with SendPulse has been really good. It’s an all-in-one platform for managing emails, SMS, and chatbots. Thanks to its automation, I managed to save a lot of time and optimize my marketing efforts. Definitely worth trying. Pros Creating email campaigns with SendPulse is smooth. The automation saves me hours, and the multi-channel feature (email, SMS, chatbot) makes marketing much easier to handle from one platform. I also like the detailed analytics and integration options. Cons While I like the platform overall, I find that it can slow down when managing large lists or advanced automations. Some features require paid plans, which may not suit everyone. I’d love to see better segmentation tools added soon. Review Source SR Said R. designer Design Used the software for: Less than 6 months ### "All-in-One Marketing Platform That’s Easy to Use and Affordable" June 14, 2025 4.0 My overall experience with SendPulse has been positive. The platform is easy to use, especially for creating and sending email campaigns, and I appreciate the ability to manage multiple channels (email, SMS, web push) from one place. The automation tools save time and help improve engagement. Pros What I liked most about SendPulse is its user-friendly interface, which makes it very easy to use even for beginners Cons Customer support is sometimes limited, especially for beginners, and there is a lack of comprehensive training materials Review Source Bilal O. Domino seller Accounting Used the software for: I used a free trial ### "SendPulse Powerful platform" June 14, 2025 5.0 Pros 1\. User-Friendly Interface - An intuitive and smooth design that makes creating and managing marketing campaigns extremely simple, even for beginners. 3.Advanced Automation - Automation tools (like Autofunnel) allow for building automated customer journeys based on their behavior, saving time and increasing effectiveness. 4.Competitive Pricing - Compared to platforms like Mailchimp, SendPulse offers affordable pricing with additional features in its basic plans. Cons User Interface Can Be Confusing for Beginners Some tools (like Autofunnel automation) may require time to fully grasp, especially for newcomers to digital marketing. Review Source BE Bilal E. editing Apparel & Fashion Used the software for: I used a free trial ### " experience in amazing " June 15, 2025 4.0 An experience I will never forget, filled with enjoyment and valuable knowledge. Thank you so much, and I hope I can embark on more experiences with you at the earliest opportunity possible. Pros I liked it because it is easy to use, comfortable, not complicated, and has a wonderful combination of simplicity and aesthetic appeal. Cons I think it just has a bit of exaggeration in the details, which is what bothered me, but overall, it's great. Review Source AK Avash K. RA Health, Wellness and Fitness Used the software for: 1-2 years ### "Unlimited Email Marketing in Affordable Price" October 12, 2024 5.0 Overall, it has been a great experience with SendPulse as I have been using it to send marketing and automated emails using API. I wasn't expecting Course Builder to come with it but it's also a great tool. I highly recommend SendPulse to everyone; especially because you have the free options to play with before being a paid customer. Pros I generally use SendPulse for email marketing campaigns and I like how I can send basically unlimited emails on any paid plan. I don't send a lot of emails but its one less thing to worry about while using SendPulse. The plans aren't expensive either - just around the market price. Although, I haven't launched it yet - I am working with the course builder and it also seems great so far. The Web Push Notifications are handy for me as I have collected a fair amount of subscribers. Cons I noticed 'sometimes' the emails I send go to trash even though I have verified domain using DNS or something. Except that, I do not recall of any thing that I don't like about SendPulse. Review Source Response from SendPulse October 17, 2024 Thank you for your review. It's great to see that you are using a range of SendPulse tools. Zakaria B. IT Manager Airlines/Aviation Used the software for: 2+ years ### "The most useful and effective email marketing solution in the world!" March 29, 2022 5.0 The SendPulse experience is out of this world. I've tried a lot of email marketing platforms, but SendPulse is the best. It is simple, professional, and quite trustworthy. You can accomplish email marketing while closing your eyes. All of the other features are fantastic. I strongly advise folks to utilize it at least once to see the difference with their own eyes. Pros The registration process is quite straightforward, and the verification process is also very simple. We can quickly and simply import and add email addresses. Creating a campaign is a quick and easy process. We can check the email preview and adjust the template without any difficulty. The software's analytics are excellent, and you can learn from which countries, users opened the email and when the link was clicked. Cons The cost of the subscription is little bit high but the free version is working properly for small projects. Review Source EB Ewa B. Marketing Team Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Lead Capture & Management Tool: SendPulse" May 2, 2024 4.0 Pros It is easy to create, customize and send mobile optimized emails with SendPulse. Cons It is a perfect suite although it is highly priced compared to alternatives. Review Source Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR Program Development Used the software for: 1-2 years ### "SendPulse review" March 26, 2023 4.0 Pros I appreciated SendPulse's comprehensive marketing platform that enabled me to manage my email, SMS and web push campaigns in one place. This made it effortless to stay on top of my marketing and guarantee smooth operation. Furthermore, the platform was user-friendly and came with helpful tutorials and support. I also enjoyed the various features, such as automation, segmentation, analytics, and A/B testing, which made it simpler to optimize campaigns and tailor content for maximum impact. Lastly, the pricing plans were very economical, making it a great option for businesses of all sizes. Cons No, for now i dont have any problem for using sendpulse Review Source HS Humberto S. CTO Legal Services Used the software for: 1-2 years ### "Best Platform " July 24, 2023 5.0 In general, we've always had good experiences with SendPulse, it's the quietest platform we use today, we almost never had problems throughout the almost 2 years we've been using it. It's very easy to use, easy to implement. Pros Ease of use and email deliverability, it was the best among other options Cons Difficulty to configure and sending files in emails Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/) Reason for choosing SendPulse Price, ease of use, and email deliverability Review Source Luciano V. advisor Computer Software Used the software for: Less than 6 months ### "CAUTION! Worst customer service in the industry" December 7, 2021 1.0 I've been working with email marketing platforms for over 15 years and by far, SendPulse is the worst customer service I've ever experienced. For almost 2 weeks I have been trying to solve a problem that is preventing me from sending emails and they are not making the slightest effort to understand and solve it. The service is grumpy and extremely slow, totally below the level of competitors I've used before. I bitterly regret having chosen this company and I just haven't changed it yet because the automations were too much work to set up. Pros \- it'scheap - nothing else to praise so far Cons \- slow software - slow customer service (if any) - they moderate the emails manually, which can slow down the process a lot, and they don't have a criterion (I had emails approved that were later disapproved, with no difference between them) Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Amazon Pinpoint](https://www.capterra.com/p/157142/Amazon-Mobile-Analytics/) Reason for choosing SendPulse lower price Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) lower price Review Source aG amirhossein G. Web Developer Computer & Network Security Used the software for: 1-2 years ### "SendPulse is one of the best emailing systems" September 6, 2021 5.0 Pros I feel great when I'm using SendPulse to let my users participate in my new campaigns. I have also use it to inform my users about my new products. It is also supporting RTL and Persian words and it is one of its best advantages. Cons I haven't seen any disadvantages, but it will be better if they have more discounts on their plans :) Review Source AH Andy H. Director Real Estate Used the software for: 6-12 months ### "SendPulse Highly Recommended for Chatbot Automation" March 30, 2022 4.0 Pros User-friendly in configuring chatbots and ability to segregate and broadcast messages to different groups. Cons Inability to capture videos and images to be forwarded to external platforms for processing. Review Source JN João N. Institutional Communication Coordinator Civic & Social Organization Used the software for: 6-12 months ### "Worth it" April 17, 2023 5.0 SendPulse has met my expectations and those of my organization. We intend to keep the service active, especially with the improvements that are coming with the possibility of integration with ChatGPT. Pros The possibility of creating streams of questions and answers that help me to respond to Internet users who come into contact through social networks. Cons It is not as easy as it is supposed to be. I already had some problems for changing important configurations Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.