--- title: "VOIP Telephony Horizon Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VOIP Telephony Horizon Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/146374/VOIP-Telephony-Horizon/" page_type: "product" language: "en" --- # VOIP Telephony Horizon Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VOIP Telephony Horizon ## What is VOIP Telephony Horizon? VOIP technology is a flexible, cost effective, scalable and powerful way to operate your business telephony. BDM Voice's Horizon platform offers your business a state of the art system whilst typically offering you significant cost savings over the use of traditional telephony. With our Horizon VOIP solution you can choose to take advantage of FREE calls\* or FREE Handsets, depending on what suits your business best. ## What is VOIP Telephony Horizon used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Telephony](https://www.capterra.com/telephony-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VOIP Telephony Horizon?[Manage this product listing](https://www.g2.com/products/voip-telephony-horizon/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VOIP Telephony Horizon 4.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price £1 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.6 (1,769) Value For Money 3.0 (1) Value For Money 4.6 (1,519) Customer Service 4.0 (1) Customer Service 4.7 (1,538) ## VOIP Telephony Horizon alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.5 (101)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about VOIP Telephony Horizon Overview ### What company size and specific industries is VOIP Telephony Horizon built for? VOIP Telephony Horizon is designed for enterprises of all sizes that need cloud-based VoIP calling, call monitoring, and inbound and outbound call recording through business application integrations. The vendor description does not specify particular industries, so it appears aimed broadly at enterprise organizations across sectors. Features and Usability ### What are the key features of VOIP Telephony Horizon? VOIP Telephony Horizon offers VoIP and SIP trunking for call routing, plus inbound and outbound call center tools such as automatic call distribution, IVR, queue management, and blended call center support. It also includes call recording, call logging, call monitoring, auto-dialer options, reporting/analytics, and contact management. Getting Started and Support ### What training and onboarding options does VOIP Telephony Horizon offer? VOIP Telephony Horizon provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct guided setup, live online sessions and webinars offer remote instruction, and documentation gives written reference material for self-paced review and step-by-step guidance. Getting Started and Support ### What customer support options does VOIP Telephony Horizon offer? VOIP Telephony Horizon provides 24/7 Live Rep and Chat support. No reviewer feedback is available about support quality, response times, or common issues, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 2,215 Unified Communications reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) VOIP Telephony Horizon supports **VoIP Connection** and **Call Monitoring**, giving teams reliable internet-based calling and better visibility into live or past call activity. However, it does not offer **Call Routing**. Instead, it includes other features that reviewers also rate as important, such as **Call Recording** (**40%**) and **Call Center Management** (**38%**), helping businesses document conversations, oversee agent workflows, and maintain more consistent customer service. VoIP Connection 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Computer Telephony Integration 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls VOIP Telephony Horizon 23 features ### All Features - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Transfer: Move files across different systems or networks - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - SIP Trunking: Enables the connectivity to send and receive calls over the internet - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 3.0 (1) Free Trial Basic £1.00 Per Feature,Per Month Value for money 3.0 (1) 3.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AL Alex L. Senior Operations Assistant Staffing and Recruiting ### "Still trying to utilise to the best of its ability" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 17, 2023 Pros In office the connection is great, it's simple to use and connects to our CRM Cons With remote workers, the connection can be spotty. The installation of the CRM integrator is tedious and long and hasn't been updated by Gamma Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.