--- title: "Workforce Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Workforce Manager Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/146403/Workforce-Manager/" page_type: "product" language: "en" --- # Workforce Manager Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Workforce Manager ## What is Workforce Manager? We can provide the tools you need to run your business in a structured and efficient way. Workforce Manager covers all aspects of business, from sales quotations through to product installation, service management and invoicing. We offer a full CRM and Field Service Management combination providing you a high end solution to everyday business management. ## What is Workforce Manager used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £25 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Workforce Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://autovusolutions.com&name=Workforce Manager) ## Workforce Manager Overview Updated August 2026 AI summary Workforce Manager is a cloud-based CRM and field service management solution for small and midsize businesses, providing tools for contact management, scheduling, dispatch, task tracking, and document storage. Notable features include quotes and estimates, mobile access, and optional modules for email marketing and territory management, supporting teams who coordinate customer records and field operations from web or Android devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Workforce Manager 4.8 (10) VS. [4.5 (4,480)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price £25 Flat Rate, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10) Ease Of Use 4.4 (4,381) Value For Money 4.4 (9) Value For Money 4.3 (3,511) Customer Service 4.9 (9) Customer Service 4.4 (3,521) ## Workforce Manager alternatives [4.4 (18,803)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,992)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,321)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (742)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146403/Workforce-Manager/alternatives/) ## FAQs about Workforce Manager Overview ### Which roles and teams benefit most from Workforce Manager? Workforce Manager is most used by directors, managing directors, and operations leaders who need visibility into staffing, schedules, and team performance. Office managers, assistants, and service desk teams benefit from it for coordinating daily workflows, assigning coverage, and keeping workforce operations organized across departments. Answer based on 10 reviews Overview ### What company size and specific industries is Workforce Manager built for? Workforce Manager is designed for service industry companies and organizations that maintain, service, or provide warranties for equipment. The vendor description does not specify a company size, but the product appears aimed at businesses handling equipment-related service operations rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Workforce Manager? Workforce Manager offers CRM, contact management, scheduling, dispatch management, and work order management for coordinating customer records and field jobs. It also includes online time clock, billing and invoicing, quotes and estimates, document storage, electronic signature, and mobile access, plus routing, task management, and service history. Getting Started and Support ### What training and onboarding options does Workforce Manager offer? Workforce Manager offers in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct guided instruction, live online sessions allow remote walkthroughs, and documentation provides written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Workforce Manager offer? Workforce Manager provides 24/7 live rep support and chat. Users can contact support through these channels for help with setup, account questions, and ongoing use. No reviewer feedback about support quality is available, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 14,670 CRM reviews Capterra reviewers highlight these as the features CRM buyers care about most: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Workforce Manager includes **Contact Management**, so teams can keep customer details organized in one place. However, it does not include **Sales Pipeline Management** or **Lead Management**. Instead, it offers **Task Management** (**37%**), which can help users stay on top of follow-ups, assignments, and day-to-day sales activities, providing teams with a clearer way to track work and maintain customer relationships. Billing & Invoicing 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Contact Database 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Dispatch Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Mobile Access 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Routing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions Scheduling 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Workforce Manager 24 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Access: Access software remotely via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Quotes/Estimates: Generate quotes or estimates for customers - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Segmentation: Group leads or contacts based on their specific characteristics - Service History: Track work performed and resources used for past customers, sites, or assets - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.7 (10) 4.7 Based on 10 reviews ## Pricing Value for money 4.4 (9) Free Trial Free Version Basic £25.00 Flat Rate,Per Month Value for money 4.4 (9) 4.4 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (9) 4.9 Based on 9 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CS Candace S. Assistant Fishery ### "You must try this you will love it " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 30, 2024 Pros I love I can manage everything I do at my job just by this one app. Cons Contacting someone for help Is a little hard cause they hardly answer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Becky S. Office Manager Oil & Energy ### "WorkForce Manager Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 23, 2023 Workforce manager worked well for starting out and getting our employees used to turning in forms electronically. Pros Easy to use and set up and implement. Electronic Forms for daily submission by employees. Cons Form information wasn't able to generate reports / send notifications. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OK Onur K. Channel Sales Manager Information Technology and Services ### "Workforce Manager increase our sales team's productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 21, 2022 Pros Workforce Manager has quite unique features that increases the productivity of our sales team. Cons Workforce Manager works as expected and I haven't experienced any vital issues with the platform so far. Switched from [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Sarah L. Service desk Health, Wellness and Fitness ### "Software review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2018 we keep complete tabs on every aspect of our on site service teams with exact location and site pictures with job reports Pros It does what we want it to do, the customer support is brilliant and our busiess has improved since we started Cons Not much. If anything maybe make it cheaper. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Sophie O. Operations & Development Assistant ### "Simple and easy to use. This is a useful tool for any company!! I was unfamiliar and it was simple. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 12, 2018 Pros I had not used this tool before but was able to easily familiarize myself with the technologies! I liked it as I worked on the HR team. Cons I don't have too many complaints about this software other than it would have been nice to have more initial training. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 13, 2018 Thank you for your kind review. We are pleased you have found the software useful to your company. JS Jean S. Director Accounting ### "AutoVu Solutions, the Perfect Solution for my Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2017 After 'trying' many of the other CRM's out there, I can honestly say that AutoVu Solutions has been the easiest to use. The main advantage is having one programme to keep track of my customers, my communications and appointments. No more spreadsheets to update! For my team members who work remotely, this has proved invaluable for job notifications, updating job sheets and capturing a client's signature whilst on site. Furthermore, the dairy has been a real asset, allowing me to see where and when my team are in one view. In addition, I can create quotations and invoices, upload correspondence and images straight to the client record. All this using just one package. The Customer Service provided has always been excellent. I have used the \`Ticket' System on numerous occasions for my queries and have always had an immediate response. As far as price is concerned, in my opinion, many of the competitors out there are charging the same or more for less features. The extra \`elements' AutoVu Solutions offers is well worth the cost and I believe, a real bargain! Pros I love the fact that this is cloud based and can be used from any device. Also the continued backup and support from the AutoVu team has been excellent. Cons That I did not discover this sooner! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 12, 2017 Thank you for your kind review DK Dave K. Director Machinery ### "A long term user review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2017 We are long term users of Workforce Manager from AutoVu. Having tried one or two other packages in the past, it was clear that few offered the features that we require to operate our business. As our work is in the mobility sector, this can be quite complex in its workings, and requires specific actions to be taken. Workforce Manager gives us the ability to achieve this. As far as recommendation goes, for anyone in the lift industry looking for a complete solution to everyday jobs diary bookings, purchase orders and logging job details or conversations, we're happy to endorse. There are a number of features we do not use, but for the things we do, it ticks all the boxes. Pros Easy to use and allows us to perform tasks not available with other software Cons Sometimes an update catches us out, could be better informed Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 12, 2017 Thank you for your review, we are working on a better mechanism for keeping our customers informed about product updates. JB Jean B. Director Health, Wellness and Fitness ### "Software that works great for us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2017 After a very helpful introduction and thorough demonstration. The team at AutoVu were very helpful getting us started and setting up our system. We operate a busy schedule with engineers site visit bookings coming in all day. we're able to send these directly to our field technicians through an app. As soon as the job is complete we get a notification and the invoice is sent out. Its simple to use once you get used to the format and allows us to design all our job tickets within the software. Purchase orders and invoices are easily linked to the site visits that makes tracking jobs really easy. All in all we are very satisfied with the software. Pros The fact that someone is there to answer our questions, however trivial they may seem. Cons Not much really. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 11, 2017 Thank you for reviewing our product. The comments and reviews our customers leave are most helpful. They allow us to make Workforce Manager work better for you. PC PAUL C. Managing Director Medical Devices ### "Easy Care Systems AutoVU review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2016 All works well and tech back up is very good. The system does every thing we need and more if required. Pros it does what i need it to do Cons Not much Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. NK Nash K. Director Electrical/Electronic Manufacturing ### "The difference a good cloud CRM makes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2016 Having finally upgrading to a cloud based CRM system the difference it has made and the most simple it's made things is unbelievable everyone can access the database no matter where you are but ongoing support has been tremendous. It is like having an extra member of staff always there ready to help Pros Cloud-based and works from any device connected to to the Internet. Still can be used even if no Internet Cons Just take some time to get used to because he was so dependent on our old CRM system which was now out of date Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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