# HelloShift Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HelloShift Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more.

Source: https://www.capterra.com/p/146408/HelloShift

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# 

 HelloShift Software Review 2026: Features, Integrations, Pros & Cons

Last updated on April 1, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

HelloShift

## What is HelloShift?

HelloShift is an AI-powered hotel operations platform that unifies guest communications, housekeeping, staff collaboration, and contactless check-in in one system. AI Voice answers calls 24/7 in 100+ languages, handling 70-82% of routine inquiries and booking rooms directly through PMS integration. AI Guest Messaging automates SMS, WhatsApp, and webchat conversations while capturing guest preferences. The housekeeping module uses AI-powered room assignment optimization with real-time status tracking, mobile checklists, and performance analytics. Contactless check-in lets guests register digitally with ID verification, e-signatures, and mobile keys - no app download required. Staff collaboration replaces radios and paper logs with unified messaging and task management. Results: 20-35% more direct bookings, 30% faster room turnover, 43% less staff turnover. Integrates with 40+ PMS systems including Opera, Mews, Cloudbeds, and RoomKey. Free 14-day trial.

## What is HelloShift used for?

[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/)

Top alternative

Featured

Overall rating

Based on 51 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

$1.25

Other, Per Month

Free trial  
available

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Do you work for HelloShift?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://helloshift.com&name=HelloShift)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HelloShift

4.7 (51)

VS.

[4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/)

Starting Price

$1.25

Other, Per Month

Starting Price

$23.86

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (51)

Ease Of Use

4.6 (405)

Value For Money

4.7 (45)

Value For Money

4.6 (363)

Customer Service

4.6 (47)

Customer Service

4.7 (398)

## HelloShift alternatives

Highest Rated

[4.8 (427)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/)

Starting price

$30.00

Per User, Per Month

[4.7 (301)](https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews/)

Starting price

$15.00

Per User, Per Month

[4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting price

Contact vendor for pricing

[4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/)

Starting price

$100.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/146408/HelloShift/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Front Desk Management

4.9 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Housekeeping Management

4.6 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Employee Management

5.0 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Track employee schedules, availability, and performance across projects and tasks

CRM

4.0 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Maintenance Management

4.8 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

Manage, maintain and track the performance of assets and equipment

Online Booking

4.5 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

HelloShift 29 features

Application programming interface that allows for integration with other systems/databases

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Accounting functionality within the system, not requiring integration with third-party tools

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track employee schedules, availability, and performance across projects and tasks

Long term accommodation for guests

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Track and manage inventory levels to maintain proper supply

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Manage and support multiple locations

More than one location

Book meetings and appointments through a website or digital platform

Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Timed notification for any upcoming task, deadline, appointment, or activity

View and track pertinent metrics to find patterns and gain insights from data

Plan availability and assign specific time slots for tasks and resources

One location

Send messages via SMS

Track and manage the scheduling of tasks

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

4.6 (51)

4.6

Based on 51 reviews

## Pricing

Value for money

4.7 (45)

Free Trial

Staff

$1.25

Other,Per Month

Guest

$2.50

Other,Per Month

Pro

$4.00

Other,Per Month

Staff+

$2.50

Other,Per Month

Guest+

$2.50

Other,Per Month

Value for money

4.7 (45)

4.7

Based on 45 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.6 (47)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (47)

4.6

Based on 47 reviews

## User reviews

Overall rating

4.7

Based on 51 reviews

Filter by rating

5(39)

4(11)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

PB

Pawel B.

Director

Hospitality

### "Just Good - depending on your needs!"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

September 20, 2022

Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt pressured to sign a contract with them which I didn't like.

Pros

Ease if use. Very nice interface. Good communication & management tool if you have staff.

Cons

Customer service, not much to offer in terms of functionality compared to competitors, additional charges for text messages.

Alternatives considered

[Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)

[Akia](https://www.capterra.com/p/188980/Akia/)

Reasons for choosing HelloShift

I wanted to try it out but didn't work for our business, we used it just over a month.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IA

Ifeanyi A.

IT Manager

Hospitality

### "Nice Hotel Assistant"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

March 1, 2022

Pros

Ability to message guests, log maintenance tasks and monitor to-do lists makes this software handy and useful. Templates are created to message guests pre and post visits. It also creates a database of guests by so doing.

Cons

Notification alerts can be made more audible and attracting as sometimes, i don't get to know when there is need to respond to a message.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TT

Tamara T.

Sales & Marketing Manager

Hospitality

### "Wonderful Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 28, 2021

Pros

This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. Also good for reminders on future issues and orders.

Cons

No Cons that I have found.. This software has been extremely helpful

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

MONIQUE M.

FRONT DESK AGENT

Hospitality

### "HELLOSHIFT IS THE BEST SOFTWARE TO CREATE HARMONY BETWEEN TEAM MEMBERS AND OUR GUESTS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 25, 2021

IVE NEVER HEARD OF HELLOSHIFT UNTIL I STATED WORKING FOR MY HOTEL, AND I LOVE IT. THERE ARE MANY GREAT THINGS ABOUT IT BUT THE BEST THING IS THE ABILITY TO COMMUNICATE BETWEEN STAFF, MANAGEMENT, AND OUR GUESTS. 10/10 WOULD RECOMMEND FOR ANY BUSINESS WHO WANT TO GET AWAY FROM BORING EMAILS.

Pros

EASY TO USE, NOT TOO MUCH IN YOUR FACE, GUESTS LOVE IT, AND SO DOES OUR TEAM.

Cons

NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LT

Lea T.

Guest Services & Account Manager

Hospitality

### "Great Services"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 24, 2021

Pros

The ability to communicate with our guests before their arrival allows the front desk to personalize each guest stay. I also enjoy how quickly questions, requests & issues can be addressed.

Cons

Nothing comes to mind - a lot of updates have come in to place to make this software very compatible with all users.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TG

Trinda G.

Assistant General Manager

Hospitality

### "Essential Tool for Hotels "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 23, 2021

Our staff utilizes Hello Shift on a daily basis. It's a great tool that helps operations at our property run smoothly.

Pros

This software helps communication across all shifts and let's everyone from ownership to staff be on the same page.

Cons

I dislike that users are unable to delete posts if needed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

jessica r.

Front Desk

Hospitality

### "Hello Shift "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

July 23, 2021

Pros

Texting the guest is, conveninent. A lot of guest rather get a text than a call

Cons

our upload a photo feature does not work

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KK

Kathryn K.

Guest Services Agent

Hospital & Health Care

### "Great Communication"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

July 22, 2021

It has been a great experience!

Pros

You can tag specific people or departments

Cons

It can be hard to find past posts / comments

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ER

Eva R.

Asst. General Manager

Hospitality

### "Overall great product!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 22, 2021

Pros

The team to guest texting ability has been a huge hit. Tasks and notes for in-house tickets work well.

Cons

The phone app could use a few update and tweaks. I.e, when completing tasks in a checklist - when you check off a box it brings you all the way to the top.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AG

Amanda G.

Front Desk Supervisor

Facilities Services

### "Best One Out There"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 22, 2021

I love Helloshift!! Anytime I have an issue I message them and they fix it within seconds.

Pros

This program is easy to use and very customizable.

Cons

The mobile version still needs some help.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/146408/HelloShift/reviews/)

Popular comparisons

[eZee Absolute vs HelloShift](https://www.capterra.com/compare/135751-146408/eZee-Absolute-vs-HelloShift) 

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