# HelloShift Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HelloShift Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/146408/HelloShift --- # HelloShift Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HelloShift ## What is HelloShift? HelloShift is an AI-powered hotel operations platform that unifies guest communications, housekeeping, staff collaboration, and contactless check-in in one system. AI Voice answers calls 24/7 in 100+ languages, handling 70-82% of routine inquiries and booking rooms directly through PMS integration. AI Guest Messaging automates SMS, WhatsApp, and webchat conversations while capturing guest preferences. The housekeeping module uses AI-powered room assignment optimization with real-time status tracking, mobile checklists, and performance analytics. Contactless check-in lets guests register digitally with ID verification, e-signatures, and mobile keys - no app download required. Staff collaboration replaces radios and paper logs with unified messaging and task management. Results: 20-35% more direct bookings, 30% faster room turnover, 43% less staff turnover. Integrates with 40+ PMS systems including Opera, Mews, Cloudbeds, and RoomKey. Free 14-day trial. ## What is HelloShift used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/) Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $1.25 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelloShift?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://helloshift.com&name=HelloShift) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelloShift 4.8 (52) VS. [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting Price $1.25 Other, Per Month Starting Price $23 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (52) Ease Of Use 4.4 (480) Value For Money 4.7 (46) Value For Money 4.2 (460) Customer Service 4.6 (48) Customer Service 4.3 (467) ## HelloShift alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (342)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146408/HelloShift/alternatives/) ## FAQs about HelloShift Overview ### Which roles and teams benefit most from HelloShift? HelloShift is most used by hotel front desk and guest services teams, along with front office supervisors and managers who need fast communication around guest requests, room status, and shift handoffs. General managers and assistant general managers rely on it to coordinate operations, improve service consistency, and keep staff aligned across departments. Answer based on 40 reviews Overview ### What company size and industries is HelloShift built for? HelloShift serves hotels and hotel groups of all sizes, with strongest adoption among small businesses at 84% and Hospitality organizations at 92%. It fits independent properties, boutique hotels, and branded chains, with limited use in Facilities Services and Hospital & Health Care at 3% each, primarily for hospitality property management. Answer based on 51 reviews Features and Usability ### What are the key features of HelloShift? HelloShift includes core scheduling and task management, with differentiating staff communication and guest communication features such as team messaging, employee notifications, and guest texting. Reviewers also highlight reminders, searchable issue histories, mobile access, and front desk coordination for tracking requests, maintenance tasks, and department notes across shifts. Answer based on 17 reviews Overview ### How does HelloShift improve staff communication? HelloShift improves staff communication by keeping departments, managers, and frontline teams on the same page in real time. Hospitality teams use it for shift notes, reminders, direct mentions, and task follow-up, which helps reduce missed updates, improve accountability, and support faster responses to guest needs across the property. Answer based on 17 reviews Integrations ### Which third-party tools and platforms does HelloShift integrate with? HelloShift integrates with 7 third-party tools across property management, payments, and messaging. It connects to Cloudbeds, Mews, Opera, and Stayntouch PMS for hotel operations, plus Stripe, Twilio, and WhatsApp for payments and communication. Cloudbeds is also mentioned for reservations synchronization. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does HelloShift offer? HelloShift offers live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos provide written and visual reference materials for self-paced learning and feature review. Answer based on 1 reviews Getting Started and Support ### What customer support options does HelloShift offer? HelloShift provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as responsive and helpful, with quick answers during setup and issue follow-up. Some also report frustration with customer service and pressure during sales or contract discussions. Answer based on 3 reviews Features and Usability ### Is HelloShift easy to use for hotel staff? HelloShift feels easy to learn for most hotel staff because the interface is simple, familiar, and quick to adopt. Front desk teams, supervisors, and less tech-comfortable users often get started fast, though some mention basic features, slower performance at times, and difficulty finding older information or using certain checklists. Answer based on 16 reviews Features and Usability ### How well does HelloShift handle team communication? HelloShift handles team communication well by making updates, task follow-through, and guest-related messages easier to share and track. Hotel teams value the mobile app, searchable history, and social-feed style layout, though some mention occasional message sending issues, limited settings, or mixed experiences with customer messaging and support. Answer based on 15 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Front Desk Management 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Housekeeping Management 4.6 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Employee Management 5.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks CRM 4.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Maintenance Management 4.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment Mobile Access 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices HelloShift 31 features Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Accounting functionality within the system, not requiring integration with third-party tools Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track employee schedules, availability, and performance across projects and tasks Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track and manage inventory levels to maintain proper supply Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Manage and support multiple locations More than one location Book meetings and appointments through a website or digital platform Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources One location Send messages via SMS Create, manage and track all task activities and progression Track and manage the scheduling of tasks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.6 (52) 4.6 Based on 52 reviews ## Pricing Value for money 4.7 (46) Free Trial Staff $1.25 Other,Per Month Guest $1.25 Other,Per Month Pro $4.00 Other,Per Month Staff+ $2.50 Other,Per Month Guest+ $2.50 Other,Per Month Value for money 4.7 (46) 4.7 Based on 46 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ Opera](https://www.capterra.com/p/229024/Opera/)[ Stayntouch PMS](https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/)[ Mews](https://www.capterra.com/p/145487/Mews-Commander/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (48) 4.6 Based on 48 reviews ## User reviews Overall rating 4.8 Based on 52 reviews Filter by rating 5(40) 4(11) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SW Susan W. Director of Housekeeping Hospitality ### "Excellent Communication for Hotels in all Departments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2026 Excellent Tool for communication our Hotel been the Director of Housekeeping at this Hotel for 7 years. The only other app I used before is ServicePro and I like HelloShift much better. Pros Worked at many Hotels and found HelloShift very user friendly for all departments in the Hotel. We are able to put in on our phones and tablets and all the Housekeeping and Maintenance use it daily. This is a great help for guest requests & maintenance issues . The Front desk puts in late checkouts, early checkouts and guest that needs service next. Cons I wish you can talk into the microphone of your phone instead of typing in the request. We also get have a problem when putting in Lost & Found #Lost&found it #Lost &Lamps for some reason Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB Pawel B. Director Hospitality ### "Just Good - depending on your needs!" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 September 20, 2022 Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt pressured to sign a contract with them which I didn't like. Pros Ease if use. Very nice interface. Good communication & management tool if you have staff. Cons Customer service, not much to offer in terms of functionality compared to competitors, additional charges for text messages. Alternatives considered [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/) [Akia](https://www.capterra.com/p/188980/Akia/) Reasons for choosing HelloShift I wanted to try it out but didn't work for our business, we used it just over a month. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IA Ifeanyi A. IT Manager Hospitality ### "Nice Hotel Assistant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 1, 2022 Pros Ability to message guests, log maintenance tasks and monitor to-do lists makes this software handy and useful. Templates are created to message guests pre and post visits. It also creates a database of guests by so doing. Cons Notification alerts can be made more audible and attracting as sometimes, i don't get to know when there is need to respond to a message. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Tamara T. Sales & Marketing Manager Hospitality ### "Wonderful Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2021 Pros This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. Also good for reminders on future issues and orders. Cons No Cons that I have found.. This software has been extremely helpful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM MONIQUE M. FRONT DESK AGENT Hospitality ### "HELLOSHIFT IS THE BEST SOFTWARE TO CREATE HARMONY BETWEEN TEAM MEMBERS AND OUR GUESTS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 25, 2021 IVE NEVER HEARD OF HELLOSHIFT UNTIL I STATED WORKING FOR MY HOTEL, AND I LOVE IT. THERE ARE MANY GREAT THINGS ABOUT IT BUT THE BEST THING IS THE ABILITY TO COMMUNICATE BETWEEN STAFF, MANAGEMENT, AND OUR GUESTS. 10/10 WOULD RECOMMEND FOR ANY BUSINESS WHO WANT TO GET AWAY FROM BORING EMAILS. Pros EASY TO USE, NOT TOO MUCH IN YOUR FACE, GUESTS LOVE IT, AND SO DOES OUR TEAM. Cons NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LT Lea T. Guest Services & Account Manager Hospitality ### "Great Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 24, 2021 Pros The ability to communicate with our guests before their arrival allows the front desk to personalize each guest stay. I also enjoy how quickly questions, requests & issues can be addressed. Cons Nothing comes to mind - a lot of updates have come in to place to make this software very compatible with all users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TG Trinda G. Assistant General Manager Hospitality ### "Essential Tool for Hotels " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2021 Our staff utilizes Hello Shift on a daily basis. It's a great tool that helps operations at our property run smoothly. Pros This software helps communication across all shifts and let's everyone from ownership to staff be on the same page. Cons I dislike that users are unable to delete posts if needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR jessica R. Front Desk Hospitality ### "Hello Shift " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 23, 2021 Pros Texting the guest is, conveninent. A lot of guest rather get a text than a call Cons our upload a photo feature does not work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Kathryn K. Guest Services Agent Hospital & Health Care ### "Great Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 22, 2021 It has been a great experience! Pros You can tag specific people or departments Cons It can be hard to find past posts / comments Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ER Eva R. Asst. General Manager Hospitality ### "Overall great product!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2021 Pros The team to guest texting ability has been a huge hit. Tasks and notes for in-house tickets work well. Cons The phone app could use a few update and tweaks. I.e, when completing tasks in a checklist - when you check off a box it brings you all the way to the top. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/146408/HelloShift/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.