--- title: "HelloShift Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HelloShift Software - reviews, pricing plans, popular comparisons to other Preventive Maintenance products and more." source_url: "https://www.capterra.com/p/146408/HelloShift/" page_type: "product" language: "en" --- # HelloShift Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HelloShift ## What is HelloShift? HelloShift's maintenance module helps hotels prevent costly equipment failures with scheduled preventive maintenance, digital inspections, and real-time task tracking. Create recurring schedules for HVAC, plumbing, elevators, pool equipment, and boilers. Custom inspection checklists with photo documentation ensure compliance. Measure and log readings for pools, spas, and boilers with configurable thresholds and automatic alerts. When issues arise, staff create tasks instantly from any department - housekeeping discovers a leak, front desk reports a broken AC - and maintenance gets mobile notifications immediately. Track work orders from creation to completion with time logging and cost tracking. Integrates with HelloShift's housekeeping and staff collaboration modules for cross-department coordination. Part of the AI-powered HelloShift hotel operations platform trusted by Marriott, Hilton, Wyndham, and IHG properties. Free 14-day trial. ## What is HelloShift used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/) Top alternative Featured Overall rating Based on 62 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $1.25 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelloShift?[Manage this product listing](https://www.g2.com/products/helloshift/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelloShift 4.7 (62) VS. [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price $1.25 Other, Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (62) Ease Of Use 4.6 (405) Value For Money 4.7 (56) Value For Money 4.6 (363) Customer Service 4.6 (58) Customer Service 4.8 (398) ## HelloShift alternatives [4.6 (59)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146408/HelloShift/alternatives/) ## FAQs about HelloShift Overview ### Which roles and teams benefit most from HelloShift? HelloShift is most used by front desk teams, front office supervisors, housekeeping leaders, and hotel managers who need fast internal communication and task coordination. Frontline staff use it to handle guest requests and shift updates, while managers rely on it to assign work, monitor service issues, and keep operations aligned across departments. Answer based on 44 reviews Overview ### What company size and industries is HelloShift built for? HelloShift serves hotels and hotel groups of all sizes, with reviewer usage concentrated in small businesses at 85% and Hospitality at 93%. It fits independent properties, boutique hotels, and branded chains, with limited use in Facilities Services and Hospital & Health Care at 2% each, especially for hospitality property management. Answer based on 55 reviews Features and Usability ### What are the key features of HelloShift? HelloShift includes staff communication and guest communication as its most-discussed differentiators, plus task management for assigning, tracking, and completing work across departments. Core operations features include scheduling and reminders, while common hotel features such as front desk management, housekeeping management, maintenance management, mobile access, and SMS messaging support daily property workflows. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does HelloShift integrate with? HelloShift integrates with 7 third-party tools, including hospitality and communications platforms such as Cloudbeds, Mews, Opera, Stayntouch PMS, Stripe, Twilio, and WhatsApp. These integrations cover property management, payments, messaging, and guest communication workflows. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does HelloShift offer? HelloShift provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars can guide setup and feature use in real time, while documentation and videos offer written and visual reference materials for self-paced learning and review. Answer based on 1 reviews Getting Started and Support ### What customer support options does HelloShift offer? HelloShift provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as responsive and attentive, with quick answers to questions, though a few mention occasional pressure or frustration around service interactions. Overall, support is often seen as helpful and easy to reach. Answer based on 4 reviews Features and Usability ### How well does HelloShift handle staff communication? HelloShift improves staff communication across departments and shifts with shared updates, task tracking, and direct messaging. Hotel teams use it to coordinate front desk, housekeeping, and maintenance work in real time, often on mobile devices. Many managers also value clearer accountability and fewer missed requests or handoff gaps. Answer based on 18 reviews Features and Usability ### Is HelloShift easy to use for hotel staff? HelloShift feels easy for many hotel teams because the interface is familiar, simple, and quick to learn. Front desk staff, supervisors, and less technical users often adopt it fast on desktop and mobile, though some people mention a learning curve, basic features, slower performance, or difficulty finding older information. Answer based on 17 reviews Features and Usability ### How good is HelloShift for guest communication? HelloShift supports guest communication well with texting, templates, and quick handling of requests before and during stays. Hotel front desk teams use it to share arrival details, answer questions, and address complaints faster. Some users, however, mention limits around guest contact entry, review collection, and task time visibility. Answer based on 16 reviews ## Features AI summary Based on 2,081 Preventive Maintenance reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) HelloShift offers **Online Booking**, but it does not include **Reservations Management** or **Calendar Management**. Instead, it provides **Front Desk Management** (**46%**), which can still support day-to-day property operations. This mix may suit teams that want to handle guest bookings online while relying on front desk tools for on-site coordination, helping businesses manage guest interactions and daily workflows more efficiently. Online Booking 4.5 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.8 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Housekeeping Management 4.4 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Employee Management 4.9 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Guest Experience Management 4.4 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Capture guest experience at a granular level and utilize data to deliver tailored services Task Management 5.0 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression HelloShift 33 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Guest Messaging: Allows guests to submit service requests or communicate with staff for concierge and general questions. - Housekeeping: Assists with scheduling housekeeping as rooms are checked out, and tracks daily room cleanings. - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Single Property: One location - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.6 (62) 4.6 Based on 62 reviews ## Pricing Value for money 4.7 (56) Free Trial Staff $1.25 Other,Per Month Guest $1.25 Other,Per Month Pro $4.00 Other,Per Month Staff+ $2.50 Other,Per Month Guest+ $2.50 Other,Per Month Value for money 4.7 (56) 4.7 Based on 56 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ Opera](https://www.capterra.com/p/229024/Opera/)[ Stayntouch PMS](https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/)[ Mews](https://www.capterra.com/p/145487/Mews-Commander/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (58) 4.6 Based on 58 reviews ## User reviews Overall rating 4.7 Based on 62 reviews Filter by rating 5(48) 4(12) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent DR David R. General Manager Hospitality ### "General Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 Everything has been a great experience and we are excited to see the new integration with Skytouch. We like the task section for departments Pros It allows us to stay in communication with the guest's which minimizes bad reviews and also allows our staff to communicate between departments as well Cons There isn't really anything we don't like about HelloShift. we have been using it for several years now. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Nicholas B. Ambassador of delight Hospitality ### "Sweet and Sour" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 September 18, 2026 My overall experience has been sweet and sour. Sometimes, the techno is too slow, and sometimes it crashes. However, the ability to communicate with our hotel guests using it is a pleasant experience. Pros The ability to communicate with hotel guests on a daily basis ensures that everyone is kept informed. That’s what I like most about Hello Shit. Cons Sometimes, the system fails to allow you to send messages and informs you that you’ve exhausted your credits. On other occasions, it abruptly crashes, leaving you clueless about the reason behind this unexpected behavior. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Kayla B. Guest services associate Hospitality ### "Easy to use and effective " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2026 Pros I love how easy it is for all departments to communicate to each other. The customer service has also been amazing when I've had issues. Cons I don't have any issues with it. It's been amazing. The only thing i wish is that the mobile app worked better on my cellphone Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TC tatiauna C. Front desk attendant, night auditor Hospitality ### "Hello shift review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 ,overall I've had a very good experience with hello shift. hello shift is a great app from communicating with all departments, making tasks, and giving options to leave reviews on the hotel. Pros What I liked most about HelloShift was how easy it made communication and task management between team members. It helped keep everyone organized, improved accountability, and made it simple to track daily tasks and follow up on important requests. The platform was especially helpful in a hotel environment where clear communication between shifts and departments is essential. Cons sometimes become overwhelming, especially during busy shifts. It could also take time to sort through multiple tasks and updates to find the most important information. A simpler way to prioritize urgent requests and organize communications would make the platform even more efficient. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TK Tayler K. Front Desk Manager Hospitality ### "Love Helloshift" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 Overall we really like Helloshift and how it functions, from task lists, wiki, and being able to text our guests important information. It's been very helpful for department communicaiton. Pros The communication between departments. Being able to use tasks and see them done in time. Also the Wiki is a wonderful learning/training tool. We use it for our front desk guidebook and other useful information. Cons We use webrezpro and when sending an SMS message to guests through Helloshift it would be nice when it fails that the system would automatically use the other phone number on file. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KM Katelyn M. Guest Services Supervisor Hospitality ### "Set for Success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 My personal experience using HelloShift is overwhelmingly positive. It sets our entire team up for success every day. Pros What I personally like most about HelloShift is its ease of use and the speed of communication between all departments. Cons What I least like about HelloShift is once a manager is tagged regarding guest messaging, the header remains blinking as a "new message". Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Amanda G. Front Desk Supervisor Facilities Services ### "LOVE LOVE LOVE Helloshift" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2026 We switched to another program at one point because they promised a bunch of different things just to have them not come through on any. We immediately came back to Helloshift where they do what they say. Pros Helloshift is an amazing program that helps the operations of our hotel in many ways. We love all the amazing features that they are always improving upon. My favorite is when we are having an issue they are all ears and do what they can to fix it immediately. Cons None. There is nothing I have that I don't like about Helloshift. They take all feedback into account and see where they can improve. Ive never had an issue. Switched from [Akia](https://www.capterra.com/p/188980/Akia/) We had Helloshift and moved to AKia with lots of broken promises. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HR Heather R. Front desk Management Hospitality ### "User Friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 Very easy to use for communication purposes, I like how you cna use the app for Scheduling, tasks and documentation Pros Hello shift is user friendly and makes communication with every department easy. Making tasks and assignments are a plus Cons as of now there is nothing i dislike, make a notification to be alerted for tasks that are overdue, like a reminder. ? Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NL Nickeysha L. Director Of Housekeeping Hospitality ### "Excellent Communication and Workflow Tool for Hotel Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2026 Overall, my experience with HelloShift has been very positive. It has become an essential tool for our hotel's daily operations, especially within the housekeeping department. The platform has improved communication between departments, increased accountability, and helped us respond more efficiently to guest requests and maintenance issues. Having real-time visibility into room status, work orders, and team messaging has made our workflows much more organized and efficient. The guest messaging feature has also enhanced the guest experience by allowing for timely communication and quicker resolution of requests. While there is room for improvement with the translation feature, HelloShift has been a valuable solution that has helped our team work more collaboratively and provide better service to our guests. Pros HelloShift has significantly streamlined communication and daily operations across all departments in our hotel. As a housekeeping department, having one centralized platform makes it easy to communicate room status updates, maintenance issues, and guest requests in real time. The visibility across teams ensures everyone is on the same page, which improves efficiency and helps us respond to guest needs more quickly. I also appreciate the guest messaging feature, which allows for seamless communication, and the preventative maintenance system, which helps us identify and address maintenance issues before they impact the guest experience. Overall, HelloShift has improved collaboration, accountability, and operational efficiency throughout the hotel. Cons The translation feature could be improved. It does not always translate messages accurately or consistently, which can create communication challenges when working with team members who speak different languages. Improving the reliability of this feature would make the platform even more effective for diverse hotel teams. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ES Ellie S. Guest Service Supervisor Hospitality ### "A time-saver and delegation champion" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 21, 2026 I've used HelloShift for almost 3.5 years and have seen it go through a few iterations, some good, some not so good. Customer support has always been responsive, if not immediately, then shortly after contact was made originally, and very attentive and considerate of my concerns and needs. It can definitely take some getting used to (as all things do) but once you are aware of the full capabilities and get the usage you need out of it, it feels like second nature. Pros The ability to assign tasks to specific individuals as well as department-wide can make delegating tasks much easier. The integration with other software allows super easy virtual check-in for guests. The combination of inter-department communication as well as guest communication is so convenient it feels like the obvious and only option over having to swap from one to another. Cons Exact timings aren't immediately visible: tasks can only be scheduled in 15 minute increments; the exact posting and completion times are only visible when hovering. Tasks are listed in categories of overdue, current, and upcoming, no date or time differentiation unless you expand to the details. The AI suggested responses to guest messages appear in the midst of the pre-written snippets you can create, shifting them around. Generating lists of specific tasks to print can be tedious. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/146408/HelloShift/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.