Best For

Hotel Management Companies; Hotel Staff, Hotel Management, and Hotel Owners; Branded Hotels, Independent Hotels, Select and limited-service hotels

Product Details

HelloShift is modern messaging for hotels - service delivery optimization and guest messaging in one integrated platform. HelloShift connects hotel teams across buildings, floors, shifts and departments with notes, tasks, and checklists. HelloShift also connects hotel teams with guests through texting and with future guests through website chat. Hoteliers use HelloShift to deliver phenomenal service in one simple messaging app teams learn quickly and love to use.

Contact Details

HelloShift

http://helloshift.com

Founded in 2014

Located in United States

Department newsfeed
Department Tasks
Operational Report
Flash Report
CRM Report

Starting Price

  • $588.00/year
  • Staff Collaboration: $1 per room/month

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Online

HelloShift Features

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Vacation Rental

HelloShift Reviews

Showing 5 of 42 reviews
Overall
4.8/5
Ease of Use
4.7/5
Customer Service
4.7/5
brittany r.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
November 15, 2016

“great service”

Overalla great way to connect Works very well with clients as well as all staff members Has a very warm rapport with everyone she comes in contact with Follows up with clients to ensure no one feels forgotten or lost in the process Clearly enjoys the 'people' aspect of his position Consistently answers the phone with a smile and a friendly hello Readily admits when she doesn't know the answer to a particular query Outlines the steps that she will take to resolve a problem Receives ongoing positive feedback from clients'both verbally and in writing Has become the 'go to guy' for clients who seek his advice to solve problems Excels at providing timely feedback to even the most difficult customers Consistently gains necessary approvals and authorizations Is able easily to switch from English to Spanish and back again Is an empathetic and focused listener Skillfully overcomes customers' objections Deals with challenging customers without becoming aggressive Has developed a loyal customer base and a high rate of repeat business Enjoys identifying 'out-of-the-box' solutions for clients with special needs Skillfully manages all but the most challenging customer situations Knows when to ask for additional support from team management Is able to redefine the customer service process to meet clients' changing needs Overcomes objections in a logical and conversational Receives ongoing substandard customer satisfaction scores Does not manage customer expectations by explaining reasons for delays Has difficulty saying no or tactfully telling customers that they must wait their turn Refers too many customer queries to management for final resolution Has received numerous customer complaints for failing to follow up as promised Cannot yet demonstrate sufficient knowledge of company products Misses opportunities for cross-selling and overcoming initial objections Is unwilling to adapt his tone and personality to fit a particular caller's style Argues and uses inflammatory language with customers Becomes frustrated when customers ask too many questions Displays sarcasm and alienates those looking for help Demonstrates condescending behavior when dealing with overly demanding callers Has little patience for customers with 'dumb questions'
Source: Capterra
November 15, 2016
Claudine W.
Lodging Manager
Hospitality, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 7, 2017

“This software has helped us improve information sharing and issue tracking tremendously.”

OverallIncreased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.
ProsHelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience. Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office. When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us.
ConsThere really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version.
Source: Capterra
July 7, 2017
Avatar Image
Alex V.
SEO Manager
Hospitality, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 16, 2019

“Great For Both In Stay / Post Stay”

OverallOverall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;)
ProsWe vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.
ConsIf the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent.
Reviewer Source 
Source: Capterra
January 16, 2019
Christopher B.
Reservations Manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 2, 2017

“There have been good moments and bad moments”

ProsYou can message guests anything you need to let them know about like parking, arrival time and questions that guests gave
ConsNot being able to add guests who have stayed with us in the past. Everything else with HelloShift is great

Vendor Response

By HelloShift on January 7, 2018
Thank you for taking the time to review HelloShift, Christopher! We are delighted to hear you use us to engage with guests before they arrive at your property. When you add a guest that's already in the system, we do not let you add a duplicate entry. Instead we show you the existing entry so you can re-use it, thereby maintaining Guest history in one place. If you still have questions, please message us in the HelloShift app by clicking on the lower right and we will make sure you are getting the best possible experience. Best, Team HelloShift.
Reviewer Source 
Source: Capterra
August 2, 2017
Heather T.
Front Desk
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
February 1, 2018

“It's very easy to use! Everything is right in front of you.”

ProsIt's very similar to using today's social media (i.e Facebook), so it is easy to use and quick to learn. I like that it's easy to search through the history in case we need to look for past notes. For me, the best part is that it helps me get tasks done! I also love how there's an app -- I can always go on HelloShift when on the go! Customer support is always helpful!
ConsI wish that there were more customizable features to HelloShift. Also, we used to be able to copy and paste images -- we can no longer do that. Maybe have a "preview screen" when attaching a document.
Reviewer Source 
Source: Capterra
February 1, 2018