# HelloShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is HelloShift the right Hospitality Property Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/146408/HelloShift/reviews

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HelloShift

4.7 (51)

[View alternatives](https://www.capterra.com/p/146408/HelloShift/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Reviews of HelloShift

Ease of use

4.7

Customer Service

4.6

## Pros and Cons in Reviews

TT

Tamara T

Sales & Marketing ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years.

“This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. “

July 28, 2021

PB

Pawel B

DirectorHospitality, 2 - 10 employeesUsed the software for: Less than 6 months.

“Poor customer service, not a lot to offer in terms of settings and customer messaging.“

September 20, 2022

LT

Lea T

Guest Services & Account ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years.

“The ability to communicate with our guests before their arrival allows the front desk to personalize each guest stay.“

July 24, 2021

MM

MONIQUE M

FRONT DESK AGENT Hospitality, 11 - 50 employeesUsed the software for: Less than 6 months.

“NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL“

July 25, 2021

IA

Ifeanyi A

IT ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years.

“Ability to message guests, log maintenance tasks and monitor to-do lists makes this software handy and useful.“

March 1, 2022

AB

Adam B

Front Office SupervisorHospitality, 51 - 200 employeesUsed the software for: More than 2 years.

“It allows me to help guests at the front desk.“

July 22, 2021

## Showing most helpful reviews

Showing 1-25 of 51 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Alex V.  
SEO Manager  
Hospitality  
Used the software for: 1-2 years

### "Great For Both In Stay / Post Stay"

January 17, 2019

5.0

Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;)

Pros

We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.

Cons

If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent.

Review Source

MM

MONIQUE M.  
FRONT DESK AGENT  
Hospitality  
Used the software for: Less than 6 months

### "HELLOSHIFT IS THE BEST SOFTWARE TO CREATE HARMONY BETWEEN TEAM MEMBERS AND OUR GUESTS"

July 25, 2021

5.0

IVE NEVER HEARD OF HELLOSHIFT UNTIL I STATED WORKING FOR MY HOTEL, AND I LOVE IT. THERE ARE MANY GREAT THINGS ABOUT IT BUT THE BEST THING IS THE ABILITY TO COMMUNICATE BETWEEN STAFF, MANAGEMENT, AND OUR GUESTS. 10/10 WOULD RECOMMEND FOR ANY BUSINESS WHO WANT TO GET AWAY FROM BORING EMAILS.

Pros

EASY TO USE, NOT TOO MUCH IN YOUR FACE, GUESTS LOVE IT, AND SO DOES OUR TEAM.

Cons

NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL

Review Source

PB

Pawel B.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Just Good - depending on your needs!"

September 20, 2022

3.0

Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt pressured to sign a contract with them which I didn't like.

Pros

Ease if use. Very nice interface. Good communication & management tool if you have staff.

Cons

Customer service, not much to offer in terms of functionality compared to competitors, additional charges for text messages.

Alternatives considered

[Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[Akia](https://www.capterra.com/p/188980/Akia/)

Reason for choosing HelloShift

I wanted to try it out but didn't work for our business, we used it just over a month.

Review Source

TT

Tamara T.  
Sales & Marketing Manager  
Hospitality  
Used the software for: 1-2 years

### "Wonderful Software"

July 28, 2021

5.0

Pros

This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. Also good for reminders on future issues and orders.

Cons

No Cons that I have found.. This software has been extremely helpful

Review Source

LT

Lea T.  
Guest Services & Account Manager  
Hospitality  
Used the software for: 1-2 years

### "Great Services"

July 24, 2021

5.0

Pros

The ability to communicate with our guests before their arrival allows the front desk to personalize each guest stay. I also enjoy how quickly questions, requests & issues can be addressed.

Cons

Nothing comes to mind - a lot of updates have come in to place to make this software very compatible with all users.

Review Source

TG

Trinda G.  
Assistant General Manager  
Hospitality  
Used the software for: 2+ years

### "Essential Tool for Hotels "

July 23, 2021

5.0

Our staff utilizes Hello Shift on a daily basis. It's a great tool that helps operations at our property run smoothly.

Pros

This software helps communication across all shifts and let's everyone from ownership to staff be on the same page.

Cons

I dislike that users are unable to delete posts if needed.

Review Source

AB

Adam B.  
Front Office Supervisor  
Hospitality  
Used the software for: 2+ years

### "A new user who found it very user friendly"

July 22, 2021

5.0

Pros

The ease of using it as a beginner. I learned it very quickly. The ability to schedule notes to certain departments makes my job as a supervisor easier. It allows me to help guests at the front desk. I really enjoy the mention of certain employees to give direct messages.

Cons

No software complaints as of yet. Not saying I am looking for any.

Review Source

AG

Amanda G.  
Front Desk Supervisor  
Facilities Services  
Used the software for: 1-2 years

### "Best One Out There"

July 22, 2021

5.0

I love Helloshift!! Anytime I have an issue I message them and they fix it within seconds.

Pros

This program is easy to use and very customizable.

Cons

The mobile version still needs some help.

Review Source

CW

Claudine W.  
Lodging Manager  
Hospitality  
Used the software for: Less than 6 months

### "This software has helped us improve information sharing and issue tracking tremendously."

July 7, 2017

4.0

Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.

Pros

HelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience. Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office. When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us.

Cons

There really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version.

Review Source

VR

Verified Reviewer  
Group Sales Manager  
Hospitality  
Used the software for: 6-12 months

### "Great communication platform!"

November 27, 2018

5.0

Pros

Love that there is an app and I am able to access it remotely even when I am not at work.

Cons

It could use a bit more features. Pretty straightforward which makes it easy to use but still a bit basic.

Review Source

JM

Jenna M.  
Front Office Manager  
Hospitality  
Used the software for: 1-2 years

### "Staybridge loves helloshift!"

November 15, 2016

5.0

I use it everyday and it is such a necessity in my life now. It is such an easy way to communicate throughout departments.

Review Source

GM

Guissepe M.  
Front Desk Lead  
Hospitality  
Used the software for: 6-12 months

### "Makes life easier"

November 16, 2016

5.0

HelloShift is a great tool to communicate and be efficient in the workplace....Love IT! So happy my company introduces the team to HelloShift

Pros

Make communicating with team members easy.

Cons

web site is slow sometimes

Review Source

RP

Rick P.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Our entire staff is much more engaged now that we are using HelloShift!"

July 10, 2017

5.0

Better communication between departments

Pros

Ease of use and mobile capability. Our entire staff is able to stay connected whether or not they are physically at the hotel. The communication between departments has led to better guest experiences.

Cons

I really wish the mobile app had the same features as the desktop version. I am confident that they will continue to improve.

Review Source

dR

deonna R.  
front Desk  
Hospitality  
Used the software for:

### "I Love this!!"

November 18, 2016

5.0

I love using this. It is so easy and convenient!!! I love how easy it is to get in contact with people

Pros

I love easy and fast it is. I love being able to communicate without picking up the phone! It makes the job easier.

Cons

I do not like how sometimes while I am trying to send a message it will not go through and I will have to send it again.

Review Source

Response from HelloShift

February 28, 2017

We loved hearing how you love using HelloShift, Deonna! If the Internet is down, your message may not go through. Refreshing the page should show if you are still connected and your message should go through without a hitch. Cheers from HelloShift!

MA

Michelle A.  
  
  
Used the software for:

### "Ease of Use and Accountability"

November 19, 2016

5.0

So far it's made our staff more accountable and it's pretty easy to use to look back at previous issues and if they keep happening in the same room. It even goes as far back as last year so that's definitely a plus. Tasks as also been a lifesaver when you can't be in the office and need to inform or remind your staff of special events.

Review Source

JA

Jaime A.  
  
  
Used the software for:

### "Awesome Platform"

November 16, 2016

5.0

This was introduce to us a while back and ever since we love it so much that we been using it now for over a year now. Totally awesome platform and they best part is that it is available on mobile.

Review Source

WYW

Wing Yin W.  
  
  
Used the software for:

### "Housekeeping Manger"

November 21, 2016

5.0

Easy to use ,this system is able to put a favorite photo ,let's do not need to explain it . high resolution photos a little hope.

Review Source

CB

Christopher B.  
Reservations Manager  
Hospitality  
Used the software for: 2+ years

### "There have been good moments and bad moments"

August 2, 2017

4.0

Pros

You can message guests anything you need to let them know about like parking, arrival time and questions that guests gave

Cons

Not being able to add guests who have stayed with us in the past. Everything else with HelloShift is great

Review Source

Response from HelloShift

January 8, 2018

Thank you for taking the time to review HelloShift, Christopher! We are delighted to hear you use us to engage with guests before they arrive at your property. When you add a guest that's already in the system, we do not let you add a duplicate entry. Instead we show you the existing entry so you can re-use it, thereby maintaining Guest history in one place. If you still have questions, please message us in the HelloShift app by clicking on the lower right and we will make sure you are getting the best possible experience. Best, Team HelloShift.

HT

Heather T.  
Front Desk  
  
Used the software for: 2+ years

### "It's very easy to use! Everything is right in front of you."

February 1, 2018

4.0

Pros

It's very similar to using today's social media (i.e Facebook), so it is easy to use and quick to learn. I like that it's easy to search through the history in case we need to look for past notes. For me, the best part is that it helps me get tasks done! I also love how there's an app -- I can always go on HelloShift when on the go! Customer support is always helpful!

Cons

I wish that there were more customizable features to HelloShift. Also, we used to be able to copy and paste images -- we can no longer do that. Maybe have a "preview screen" when attaching a document.

Review Source

IA

Ifeanyi A.  
IT Manager  
Hospitality  
Used the software for: 1-2 years

### "Nice Hotel Assistant"

March 1, 2022

5.0

Pros

Ability to message guests, log maintenance tasks and monitor to-do lists makes this software handy and useful. Templates are created to message guests pre and post visits. It also creates a database of guests by so doing.

Cons

Notification alerts can be made more audible and attracting as sometimes, i don't get to know when there is need to respond to a message.

Review Source

mM

marianna M.  
guest services  
Hospitality  
Used the software for: 2+ years

### "review of hello shift December"

December 14, 2016

4.0

Very easy and effective program. User-friendly - not many glitches. However, the guest numbers' of repeat guests are hard to enter again.

Pros

very easy

Cons

guest contacts are difficult to input again

Review Source

Response from HelloShift

February 28, 2017

Thank you for taking the time to review HelloShift, Marianna! We are delighted to hear you find us easy and effective. When a guest is added, the guest profile goes in the guest directory so you don't have to enter again. You might find our "Guest Engagement" support video helpful. If you still have questions, please message us in the HelloShift app by clicking on the lower right and we will make sure you are getting the best possible experience. Cheers, Team HelloShift.

AP

AMit P.  
Director - Asset Management  
Hospitality  
Used the software for: 1-2 years

### "Awesome"

August 2, 2017

5.0

We are able to communicate with our staff more effectively. All the employees are engaged with workplace and are able to response quicker.

Pros

It make communication interesting and enjoyable. Its almost like facebook for work place that allows employees to be alert before they start their shift. I like the guest response feature that engages Front and guest for request and potential complains can be fixed by the hotel employee.

Cons

Connectivity issue. I would like to stay connect on the phone. Ability to add pre-existing photo to the comment. I understand you can take live picture and post it with comment but I would still like to add pre-existing picture to comments as well.

Review Source

KK

Kathryn K.  
Guest Services Agent  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Communication"

July 22, 2021

5.0

It has been a great experience!

Pros

You can tag specific people or departments

Cons

It can be hard to find past posts / comments

Review Source

ER

Eva R.  
Asst. General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Overall great product!"

July 22, 2021

4.0

Pros

The team to guest texting ability has been a huge hit. Tasks and notes for in-house tickets work well.

Cons

The phone app could use a few update and tweaks. I.e, when completing tasks in a checklist - when you check off a box it brings you all the way to the top.

Review Source

jR

jessica R.  
Front Desk  
Hospitality  
Used the software for: 1-2 years

### "Hello Shift "

July 23, 2021

4.0

Pros

Texting the guest is, conveninent. A lot of guest rather get a text than a call

Cons

our upload a photo feature does not work

Review Source

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