--- title: "HelloShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HelloShift the right Hospitality Property Management solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146408/HelloShift/reviews/" page_type: "reviews" language: "en" --- HelloShift 4.8 (56) [View alternatives](https://www.capterra.com/p/146408/HelloShift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of HelloShift Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews ES Ellie S Guest Service SupervisorHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to assign tasks to specific individuals as well as department-wide can make delegating tasks much easier.“ July 21, 2026 PB Pawel B DirectorHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Poor customer service, not a lot to offer in terms of settings and customer messaging.“ September 20, 2022 SW Susan W Director of HousekeepingHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Worked at many Hotels and found HelloShift very user friendly for all departments in the Hotel. “ July 3, 2026 MM MONIQUE M FRONT DESK AGENT Hospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL“ July 25, 2021 IA Ifeanyi A IT ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Ability to message guests, log maintenance tasks and monitor to-do lists makes this software handy and useful.“ March 1, 2022 TT Tamara T Sales & Marketing ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. “ July 28, 2021 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex V. SEO Manager Hospitality Used the software for: 1-2 years ### "Great For Both In Stay / Post Stay" January 17, 2019 5.0 Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;) Pros We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues. Cons If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent. Review Source ES Ellie S. Guest Service Supervisor Hospitality Used the software for: 2+ years ### "A time-saver and delegation champion" July 21, 2026 4.0 I've used HelloShift for almost 3.5 years and have seen it go through a few iterations, some good, some not so good. Customer support has always been responsive, if not immediately, then shortly after contact was made originally, and very attentive and considerate of my concerns and needs. It can definitely take some getting used to (as all things do) but once you are aware of the full capabilities and get the usage you need out of it, it feels like second nature. Pros The ability to assign tasks to specific individuals as well as department-wide can make delegating tasks much easier. The integration with other software allows super easy virtual check-in for guests. The combination of inter-department communication as well as guest communication is so convenient it feels like the obvious and only option over having to swap from one to another. Cons Exact timings aren't immediately visible: tasks can only be scheduled in 15 minute increments; the exact posting and completion times are only visible when hovering. Tasks are listed in categories of overdue, current, and upcoming, no date or time differentiation unless you expand to the details. The AI suggested responses to guest messages appear in the midst of the pre-written snippets you can create, shifting them around. Generating lists of specific tasks to print can be tedious. Review Source PB Pawel B. Director Hospitality Used the software for: Less than 6 months ### "Just Good - depending on your needs!" September 20, 2022 3.0 Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt pressured to sign a contract with them which I didn't like. Pros Ease if use. Very nice interface. Good communication & management tool if you have staff. Cons Customer service, not much to offer in terms of functionality compared to competitors, additional charges for text messages. Alternatives considered [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[Akia](https://www.capterra.com/p/188980/Akia/) Reason for choosing HelloShift I wanted to try it out but didn't work for our business, we used it just over a month. Review Source NL Nickeysha L. Director Of Housekeeping Hospitality Used the software for: Less than 6 months ### "Excellent Communication and Workflow Tool for Hotel Operations" July 29, 2026 5.0 Overall, my experience with HelloShift has been very positive. It has become an essential tool for our hotel's daily operations, especially within the housekeeping department. The platform has improved communication between departments, increased accountability, and helped us respond more efficiently to guest requests and maintenance issues. Having real-time visibility into room status, work orders, and team messaging has made our workflows much more organized and efficient. The guest messaging feature has also enhanced the guest experience by allowing for timely communication and quicker resolution of requests. While there is room for improvement with the translation feature, HelloShift has been a valuable solution that has helped our team work more collaboratively and provide better service to our guests. Pros HelloShift has significantly streamlined communication and daily operations across all departments in our hotel. As a housekeeping department, having one centralized platform makes it easy to communicate room status updates, maintenance issues, and guest requests in real time. The visibility across teams ensures everyone is on the same page, which improves efficiency and helps us respond to guest needs more quickly. I also appreciate the guest messaging feature, which allows for seamless communication, and the preventative maintenance system, which helps us identify and address maintenance issues before they impact the guest experience. Overall, HelloShift has improved collaboration, accountability, and operational efficiency throughout the hotel. Cons The translation feature could be improved. It does not always translate messages accurately or consistently, which can create communication challenges when working with team members who speak different languages. Improving the reliability of this feature would make the platform even more effective for diverse hotel teams. Review Source SW Susan W. Director of Housekeeping Hospitality Used the software for: 1-2 years ### "Excellent Communication for Hotels in all Departments" July 3, 2026 5.0 Excellent Tool for communication our Hotel been the Director of Housekeeping at this Hotel for 7 years. The only other app I used before is ServicePro and I like HelloShift much better. Pros Worked at many Hotels and found HelloShift very user friendly for all departments in the Hotel. We are able to put in on our phones and tablets and all the Housekeeping and Maintenance use it daily. This is a great help for guest requests & maintenance issues . The Front desk puts in late checkouts, early checkouts and guest that needs service next. Cons I wish you can talk into the microphone of your phone instead of typing in the request. We also get have a problem when putting in Lost & Found #Lost&found it #Lost &Lamps for some reason Review Source MM MONIQUE M. FRONT DESK AGENT Hospitality Used the software for: Less than 6 months ### "HELLOSHIFT IS THE BEST SOFTWARE TO CREATE HARMONY BETWEEN TEAM MEMBERS AND OUR GUESTS" July 25, 2021 5.0 IVE NEVER HEARD OF HELLOSHIFT UNTIL I STATED WORKING FOR MY HOTEL, AND I LOVE IT. THERE ARE MANY GREAT THINGS ABOUT IT BUT THE BEST THING IS THE ABILITY TO COMMUNICATE BETWEEN STAFF, MANAGEMENT, AND OUR GUESTS. 10/10 WOULD RECOMMEND FOR ANY BUSINESS WHO WANT TO GET AWAY FROM BORING EMAILS. Pros EASY TO USE, NOT TOO MUCH IN YOUR FACE, GUESTS LOVE IT, AND SO DOES OUR TEAM. Cons NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL Review Source TT Tamara T. Sales & Marketing Manager Hospitality Used the software for: 1-2 years ### "Wonderful Software" July 28, 2021 5.0 Pros This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. Also good for reminders on future issues and orders. Cons No Cons that I have found.. This software has been extremely helpful Review Source LT Lea T. Guest Services & Account Manager Hospitality Used the software for: 1-2 years ### "Great Services" July 24, 2021 5.0 Pros The ability to communicate with our guests before their arrival allows the front desk to personalize each guest stay. I also enjoy how quickly questions, requests & issues can be addressed. Cons Nothing comes to mind - a lot of updates have come in to place to make this software very compatible with all users. Review Source TG Trinda G. Assistant General Manager Hospitality Used the software for: 2+ years ### "Essential Tool for Hotels " July 23, 2021 5.0 Our staff utilizes Hello Shift on a daily basis. It's a great tool that helps operations at our property run smoothly. Pros This software helps communication across all shifts and let's everyone from ownership to staff be on the same page. Cons I dislike that users are unable to delete posts if needed. Review Source VR Verified Reviewer Group Sales Manager Hospitality Used the software for: 6-12 months ### "Great communication platform!" November 27, 2018 5.0 Pros Love that there is an app and I am able to access it remotely even when I am not at work. Cons It could use a bit more features. Pretty straightforward which makes it easy to use but still a bit basic. Review Source EG Epi G. Front Eesk Hospitality Used the software for: 1-2 years ### "Easy and fast to use." November 15, 2016 5.0 We used to have to write everything by hand on a journal book, With this software its very easy to use and very convenient too. Pros It easy to use. Cons I wish there was a like button and a hide button. Review Source JM Jenna M. Front Office Manager Hospitality Used the software for: 1-2 years ### "Staybridge loves helloshift!" November 15, 2016 5.0 I use it everyday and it is such a necessity in my life now. It is such an easy way to communicate throughout departments. Review Source GM Guissepe M. Front Desk Lead Hospitality Used the software for: 6-12 months ### "Makes life easier" November 16, 2016 5.0 HelloShift is a great tool to communicate and be efficient in the workplace....Love IT! So happy my company introduces the team to HelloShift Pros Make communicating with team members easy. Cons web site is slow sometimes Review Source RP Rick P. General Manager Hospitality Used the software for: Less than 6 months ### "Our entire staff is much more engaged now that we are using HelloShift!" July 10, 2017 5.0 Better communication between departments Pros Ease of use and mobile capability. Our entire staff is able to stay connected whether or not they are physically at the hotel. The communication between departments has led to better guest experiences. Cons I really wish the mobile app had the same features as the desktop version. I am confident that they will continue to improve. Review Source dR deonna R. front Desk Hospitality Used the software for: ### "I Love this!!" November 18, 2016 5.0 I love using this. It is so easy and convenient!!! I love how easy it is to get in contact with people Pros I love easy and fast it is. I love being able to communicate without picking up the phone! It makes the job easier. Cons I do not like how sometimes while I am trying to send a message it will not go through and I will have to send it again. Review Source Response from HelloShift February 28, 2017 We loved hearing how you love using HelloShift, Deonna! If the Internet is down, your message may not go through. Refreshing the page should show if you are still connected and your message should go through without a hitch. Cheers from HelloShift! MA Michelle A. Used the software for: ### "Ease of Use and Accountability" November 19, 2016 5.0 So far it's made our staff more accountable and it's pretty easy to use to look back at previous issues and if they keep happening in the same room. It even goes as far back as last year so that's definitely a plus. Tasks as also been a lifesaver when you can't be in the office and need to inform or remind your staff of special events. Review Source JA Jaime A. Used the software for: ### "Awesome Platform" November 16, 2016 5.0 This was introduce to us a while back and ever since we love it so much that we been using it now for over a year now. Totally awesome platform and they best part is that it is available on mobile. Review Source WYW Wing Yin W. Used the software for: ### "Housekeeping Manger" November 21, 2016 5.0 Easy to use ,this system is able to put a favorite photo ,let's do not need to explain it . high resolution photos a little hope. Review Source AG Amanda G. Front Desk Supervisor Facilities Services Used the software for: 2+ years ### "LOVE LOVE LOVE Helloshift" September 1, 2026 5.0 We switched to another program at one point because they promised a bunch of different things just to have them not come through on any. We immediately came back to Helloshift where they do what they say. Pros Helloshift is an amazing program that helps the operations of our hotel in many ways. We love all the amazing features that they are always improving upon. My favorite is when we are having an issue they are all ears and do what they can to fix it immediately. Cons None. There is nothing I have that I don't like about Helloshift. They take all feedback into account and see where they can improve. Ive never had an issue. Switched from [Akia](https://www.capterra.com/p/188980/Akia/) We had Helloshift and moved to AKia with lots of broken promises. Review Source HR Heather R. Front desk Management Hospitality Used the software for: 2+ years ### "User Friendly " August 31, 2026 5.0 Very easy to use for communication purposes, I like how you cna use the app for Scheduling, tasks and documentation Pros Hello shift is user friendly and makes communication with every department easy. Making tasks and assignments are a plus Cons as of now there is nothing i dislike, make a notification to be alerted for tasks that are overdue, like a reminder. ? Review Source AB Adam B. Front Office Supervisor Hospitality Used the software for: 2+ years ### "A new user who found it very user friendly" July 22, 2021 5.0 Pros The ease of using it as a beginner. I learned it very quickly. The ability to schedule notes to certain departments makes my job as a supervisor easier. It allows me to help guests at the front desk. I really enjoy the mention of certain employees to give direct messages. Cons No software complaints as of yet. Not saying I am looking for any. Review Source AG Amanda G. Front Desk Supervisor Facilities Services Used the software for: 1-2 years ### "Best One Out There" July 22, 2021 5.0 I love Helloshift!! Anytime I have an issue I message them and they fix it within seconds. Pros This program is easy to use and very customizable. Cons The mobile version still needs some help. Review Source CW Claudine W. Lodging Manager Hospitality Used the software for: Less than 6 months ### "This software has helped us improve information sharing and issue tracking tremendously." July 7, 2017 4.0 Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience. Pros HelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience. Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office. When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us. Cons There really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version. Review Source CB Christopher B. Reservations Manager Hospitality Used the software for: 2+ years ### "There have been good moments and bad moments" August 2, 2017 4.0 Pros You can message guests anything you need to let them know about like parking, arrival time and questions that guests gave Cons Not being able to add guests who have stayed with us in the past. Everything else with HelloShift is great Review Source Response from HelloShift January 8, 2018 Thank you for taking the time to review HelloShift, Christopher! We are delighted to hear you use us to engage with guests before they arrive at your property. When you add a guest that's already in the system, we do not let you add a duplicate entry. Instead we show you the existing entry so you can re-use it, thereby maintaining Guest history in one place. If you still have questions, please message us in the HelloShift app by clicking on the lower right and we will make sure you are getting the best possible experience. Best, Team HelloShift. HT Heather T. Front Desk Used the software for: 2+ years ### "It's very easy to use! Everything is right in front of you." February 1, 2018 4.0 Pros It's very similar to using today's social media (i.e Facebook), so it is easy to use and quick to learn. I like that it's easy to search through the history in case we need to look for past notes. For me, the best part is that it helps me get tasks done! I also love how there's an app -- I can always go on HelloShift when on the go! Customer support is always helpful! Cons I wish that there were more customizable features to HelloShift. Also, we used to be able to copy and paste images -- we can no longer do that. Maybe have a "preview screen" when attaching a document. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.