--- title: "HelloShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HelloShift the right Preventive Maintenance solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146408/HelloShift/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-07" --- HelloShift 4.7 (62) [View alternatives](https://www.capterra.com/p/146408/HelloShift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 7th, 2026 # Reviews of HelloShift Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews ES Ellie S Guest Service SupervisorHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to assign tasks to specific individuals as well as department-wide can make delegating tasks much easier.“ July 21, 2026 PB Pawel B DirectorHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Poor customer service, not a lot to offer in terms of settings and customer messaging.“ September 20, 2022 SW Susan W Director of HousekeepingHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Worked at many Hotels and found HelloShift very user friendly for all departments in the Hotel. “ July 3, 2026 MM MONIQUE M FRONT DESK AGENT Hospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL“ July 25, 2021 IA Ifeanyi A IT ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Ability to message guests, log maintenance tasks and monitor to-do lists makes this software handy and useful.“ March 1, 2022 TT Tamara T Sales & Marketing ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. “ July 28, 2021 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kayla B. Guest services associate Hospitality Used the software for: 2+ years ### "Easy to use and effective " September 10, 2026 5.0 Pros I love how easy it is for all departments to communicate to each other. The customer service has also been amazing when I've had issues. Cons I don't have any issues with it. It's been amazing. The only thing i wish is that the mobile app worked better on my cellphone Review Source Response from HelloShift October 8, 2026 Thank you, Kayla! We're glad our support team has been there when you needed us. We'd like to hear more about the mobile app on your phone. Could you email support@helloshift.com with your phone model and what isn't working well? The HelloShift Team AG Amanda G. Front Office Managers Hospitality Used the software for: 2+ years ### "LOVE LOVE LOVE Helloshift" September 1, 2026 5.0 We switched to another program at one point because they promised a bunch of different things just to have them not come through on any. We immediately came back to Helloshift where they do what they say. Pros Helloshift is an amazing program that helps the operations of our hotel in many ways. We love all the amazing features that they are always improving upon. My favorite is when we are having an issue they are all ears and do what they can to fix it immediately. Cons None. There is nothing I have that I don't like about Helloshift. They take all feedback into account and see where they can improve. Ive never had an issue. Switched from [Akia](https://www.capterra.com/p/188980/Akia/) We had Helloshift and moved to AKia with lots of broken promises. Review Source Response from HelloShift October 8, 2026 Thank you, Amanda! We're so glad to have you back, and thank you for sharing your experience with other hoteliers. Keep the feedback coming. The HelloShift Team Nicholas B. Ambassador of delight Hospitality Used the software for: 2+ years ### "Sweet and Sour" September 18, 2026 3.0 My overall experience has been sweet and sour. Sometimes, the techno is too slow, and sometimes it crashes. However, the ability to communicate with our hotel guests using it is a pleasant experience. Pros The ability to communicate with hotel guests on a daily basis ensures that everyone is kept informed. That’s what I like most about Hello Shit. Cons Sometimes, the system fails to allow you to send messages and informs you that you’ve exhausted your credits. On other occasions, it abruptly crashes, leaving you clueless about the reason behind this unexpected behavior. Review Source Response from HelloShift October 8, 2026 Hi Nicholas, thank you for the honest review, and for using HelloShift to stay in touch with your guests every day. On the credits message: every plan includes a monthly messaging credit, and texts beyond it are billed as an overage. Going over doesn't stop your messages. The red banner you saw is a reminder about an unpaid overage invoice. We show it to the whole team so someone can let the account admin know, and we're making that wording clearer. You can track usage under Admin > Integrations > Twilio > Usage, and this article explains how to keep messaging costs down: https://help.helloshift.com/articles/1813390-twilio-overages On the slowdowns and crashes: please email support@helloshift.com with the device you use and roughly when it happens, and we'll look into it right away. The HelloShift Team NL Nickeysha L. Director Of Housekeeping Hospitality Used the software for: Less than 6 months ### "Excellent Communication and Workflow Tool for Hotel Operations" July 29, 2026 5.0 Overall, my experience with HelloShift has been very positive. It has become an essential tool for our hotel's daily operations, especially within the housekeeping department. The platform has improved communication between departments, increased accountability, and helped us respond more efficiently to guest requests and maintenance issues. Having real-time visibility into room status, work orders, and team messaging has made our workflows much more organized and efficient. The guest messaging feature has also enhanced the guest experience by allowing for timely communication and quicker resolution of requests. While there is room for improvement with the translation feature, HelloShift has been a valuable solution that has helped our team work more collaboratively and provide better service to our guests. Pros HelloShift has significantly streamlined communication and daily operations across all departments in our hotel. As a housekeeping department, having one centralized platform makes it easy to communicate room status updates, maintenance issues, and guest requests in real time. The visibility across teams ensures everyone is on the same page, which improves efficiency and helps us respond to guest needs more quickly. I also appreciate the guest messaging feature, which allows for seamless communication, and the preventative maintenance system, which helps us identify and address maintenance issues before they impact the guest experience. Overall, HelloShift has improved collaboration, accountability, and operational efficiency throughout the hotel. Cons The translation feature could be improved. It does not always translate messages accurately or consistently, which can create communication challenges when working with team members who speak different languages. Improving the reliability of this feature would make the platform even more effective for diverse hotel teams. Review Source Response from HelloShift October 8, 2026 Thank you, Nickeysha! It's great to hear HelloShift has become essential for your housekeeping team. Accurate translation matters for multilingual teams, and we've passed your feedback to our product team. If you can send a few examples to support@helloshift.com, that will help us improve it. The HelloShift Team ES Ellie S. Guest Service Supervisor Hospitality Used the software for: 2+ years ### "A time-saver and delegation champion" July 21, 2026 4.0 I've used HelloShift for almost 3.5 years and have seen it go through a few iterations, some good, some not so good. Customer support has always been responsive, if not immediately, then shortly after contact was made originally, and very attentive and considerate of my concerns and needs. It can definitely take some getting used to (as all things do) but once you are aware of the full capabilities and get the usage you need out of it, it feels like second nature. Pros The ability to assign tasks to specific individuals as well as department-wide can make delegating tasks much easier. The integration with other software allows super easy virtual check-in for guests. The combination of inter-department communication as well as guest communication is so convenient it feels like the obvious and only option over having to swap from one to another. Cons Exact timings aren't immediately visible: tasks can only be scheduled in 15 minute increments; the exact posting and completion times are only visible when hovering. Tasks are listed in categories of overdue, current, and upcoming, no date or time differentiation unless you expand to the details. The AI suggested responses to guest messages appear in the midst of the pre-written snippets you can create, shifting them around. Generating lists of specific tasks to print can be tedious. Review Source Response from HelloShift October 8, 2026 Thank you, Ellie, for three and a half years with us and for such a detailed review. Your notes on task timing, how tasks are grouped, where AI suggestions sit among your snippets, and printing task lists are exactly the feedback our product team needs, and we've shared them. We're glad support has been there for you. The HelloShift Team TK Tayler K. Front Desk Manager Hospitality Used the software for: 2+ years ### "Love Helloshift" September 3, 2026 5.0 Overall we really like Helloshift and how it functions, from task lists, wiki, and being able to text our guests important information. It's been very helpful for department communicaiton. Pros The communication between departments. Being able to use tasks and see them done in time. Also the Wiki is a wonderful learning/training tool. We use it for our front desk guidebook and other useful information. Cons We use webrezpro and when sending an SMS message to guests through Helloshift it would be nice when it fails that the system would automatically use the other phone number on file. Review Source Response from HelloShift October 8, 2026 Thank you, Tayler! It's great to hear the Wiki works as your front desk guidebook. Falling back to the other phone number in WebRezPro when an SMS fails is a smart idea, and we've passed it to our product team. The HelloShift Team KM Katelyn M. Guest Services Supervisor Hospitality Used the software for: 1-2 years ### "Set for Success" September 3, 2026 5.0 My personal experience using HelloShift is overwhelmingly positive. It sets our entire team up for success every day. Pros What I personally like most about HelloShift is its ease of use and the speed of communication between all departments. Cons What I least like about HelloShift is once a manager is tagged regarding guest messaging, the header remains blinking as a "new message". Review Source Response from HelloShift October 8, 2026 Thank you, Katelyn! We're glad HelloShift sets your team up for success. Thanks for flagging the "new message" header that keeps blinking after a manager is tagged. We've passed it to our team to look into. The HelloShift Team DR David R. General Manager Hospitality Used the software for: 2+ years ### "General Manager" September 23, 2026 5.0 Everything has been a great experience and we are excited to see the new integration with Skytouch. We like the task section for departments Pros It allows us to stay in communication with the guest's which minimizes bad reviews and also allows our staff to communicate between departments as well Cons There isn't really anything we don't like about HelloShift. we have been using it for several years now. Review Source Response from HelloShift October 8, 2026 Thank you, David! We're glad HelloShift has helped your team stay close to guests and to each other for several years, and we're excited about the SkyTouch integration too. The HelloShift Team HR Heather R. Front desk Management Hospitality Used the software for: 2+ years ### "User Friendly " August 31, 2026 5.0 Very easy to use for communication purposes, I like how you cna use the app for Scheduling, tasks and documentation Pros Hello shift is user friendly and makes communication with every department easy. Making tasks and assignments are a plus Cons as of now there is nothing i dislike, make a notification to be alerted for tasks that are overdue, like a reminder. ? Review Source Response from HelloShift October 8, 2026 Thank you, Heather! A reminder for overdue tasks is a great suggestion, and we've shared it with our product team. The HelloShift Team tC tatiauna C. Front desk attendant, night auditor Hospitality Used the software for: Less than 6 months ### "Hello shift review" September 8, 2026 5.0 ,overall I've had a very good experience with hello shift. hello shift is a great app from communicating with all departments, making tasks, and giving options to leave reviews on the hotel. Pros What I liked most about HelloShift was how easy it made communication and task management between team members. It helped keep everyone organized, improved accountability, and made it simple to track daily tasks and follow up on important requests. The platform was especially helpful in a hotel environment where clear communication between shifts and departments is essential. Cons sometimes become overwhelming, especially during busy shifts. It could also take time to sort through multiple tasks and updates to find the most important information. A simpler way to prioritize urgent requests and organize communications would make the platform even more efficient. Review Source Response from HelloShift October 8, 2026 Thank you, Tatiauna! Glad HelloShift keeps your team organized across shifts. Making urgent requests easier to spot on busy shifts is a great suggestion, and we've shared it with our product team. The HelloShift Team TP Tammy P. Front Desk Hospitality Used the software for: 1-2 years ### "Love Love Love it" November 15, 2016 5.0 This software makes communication easy. When something is easy it gets used. A win- win for our team. I would recommend this software for any company that struggles with communication. There is also a record of communication and Tasks so you may monitor the end result. If you are scheduled a task you mark it off when it is complete. Due to this software being real time you no longer forget to get a task done, you just assign it right when you think of it. Pros It is real time. Cons When your internet is down it is not available Review Source TT Tony T. Used the software for: 2+ years ### "Great Product" November 15, 2016 5.0 The search is great! It lets you go back and even see archived notes. It keeps all of us informed. It's better than the Red Book! Pros The search Cons People need to read for it to be effective. Review Source AR Andrew R. Front Office mananger Hospitality Used the software for: 6-12 months ### "Try it you will like it " November 16, 2016 5.0 we try it and in a week we were sold. we have a 159 room in a old building have this help us so mush to get thing to guest and pass on.. Pros I can see what is going on when i am at home Cons check list are a little hard to us Review Source Response from HelloShift February 28, 2017 It was great to hear how quickly your team embraced HelloShift, Andrew! Checkout our ¿Checklist & Task Library¿ help video. It has a quick explanation of how easy our checklists can be. Thanks for being a partner! KP Kiran P. Frontdesk manager Used the software for: 6-12 months ### "Easy To use !!!!" July 18, 2017 4.0 housekeeping and front desk Pros HelloShift is ease of use. Team work is more efficiently done through hello shift real time guest complaint solution and keep tract of all the records. its like Facebook for staff. Cons All the ways it is efficient but still notification and delete option we can not find. lots of notification . Review Source BS Brooke S. Front Desk Agent Writing and Editing Used the software for: 6-12 months ### "Great Idea" November 15, 2016 4.0 We can get messages all over the hotel to any em,employee in seconds !! LOVE IT!! Especially for small things like late checkouts or early departures for housekeeping . Makes Maintenance issuers easy to track as well. Pros Easy and convient Cons None Review Source EG Epifanio G. Front desk Hospitality Used the software for: 6-12 months ### "Great System. " December 7, 2016 5.0 I have been using this system for almost a year and is been great. We got rid of our daily journals. And communication has been much better as s team. Pros Everything. Cons Needs little things like a like button. Review Source LS LAUREN S. Used the software for: ### "ALAMOGORDO HOLIDAY INN EXPRESS" November 18, 2016 5.0 I love this application!!!! It has made my entire experience as an employee of IHG better....with this application installed on my phone I am able to make maintenance work request for a specific room while I am in the room cleaning it, which in turn is most often fixed BEFORE I am even finished cleaning the room! This allows the rooms to stay up to date with maintenance issues instead them being addressed the next day. I also like this application when I am working the front desk because I am able to track any extra add on's to guest rooms such as towels, roll-away beds and pillows. It also is great for communicating last minute late check request to housekeeping staff. Review Source nH nicole H. front desk manager Hospitality Used the software for: Less than 6 months ### "I love helloshift" November 17, 2016 5.0 This is was better than using a log book to communicate with our whole staff. With the log book it was up to the front desk to explain everything to each department. but with Helloshift we are all on the same page and we are all accountable for our jobs and tasks assigned to us Pros keeps everyone on the same page with happening on our property. Cons I dont really know of any Review Source MA Marilou A. Used the software for: ### "Marilou, General Manager" November 15, 2016 5.0 HelloShift has helped each dept communicate much better. Every dept is always informed about the day to day business. If there is a new policy, memo or whatever, I know I can trust HelloShift to inform everyone and not get the answer of "No one told me" (which, I'm sure that a lot of managers can relate) Review Source MG Marié G. Used the software for: ### "Great Useful Tool!" November 15, 2016 5.0 Our hotel has been using HelloShift for a year, and the tool has been of great help. It makes easier the proper functions of the hotel and the communication. Review Source DC Diana C. Used the software for: ### "The Best Of HelloShift " November 19, 2016 5.0 its like facebook:) but only for employees. I'm able to communicate with other employees on the property that are not close by. Review Source SW Susan W. Director of Housekeeping Hospitality Used the software for: 1-2 years ### "Excellent Communication for Hotels in all Departments" July 3, 2026 5.0 Excellent Tool for communication our Hotel been the Director of Housekeeping at this Hotel for 7 years. The only other app I used before is ServicePro and I like HelloShift much better. Pros Worked at many Hotels and found HelloShift very user friendly for all departments in the Hotel. We are able to put in on our phones and tablets and all the Housekeeping and Maintenance use it daily. This is a great help for guest requests & maintenance issues . The Front desk puts in late checkouts, early checkouts and guest that needs service next. Cons I wish you can talk into the microphone of your phone instead of typing in the request. We also get have a problem when putting in Lost & Found #Lost&found it #Lost &Lamps for some reason Review Source Response from HelloShift October 8, 2026 Thank you, Susan! Seven years as Director of Housekeeping is a big endorsement, and we're glad HelloShift works for your housekeeping and maintenance teams. Voice input is a great idea, and we've shared it with our product team. For the #Lost&Found issue, please email support@helloshift.com with an example so we can fix it. The HelloShift Team MM MONIQUE M. FRONT DESK AGENT Hospitality Used the software for: Less than 6 months ### "HELLOSHIFT IS THE BEST SOFTWARE TO CREATE HARMONY BETWEEN TEAM MEMBERS AND OUR GUESTS" July 25, 2021 5.0 IVE NEVER HEARD OF HELLOSHIFT UNTIL I STATED WORKING FOR MY HOTEL, AND I LOVE IT. THERE ARE MANY GREAT THINGS ABOUT IT BUT THE BEST THING IS THE ABILITY TO COMMUNICATE BETWEEN STAFF, MANAGEMENT, AND OUR GUESTS. 10/10 WOULD RECOMMEND FOR ANY BUSINESS WHO WANT TO GET AWAY FROM BORING EMAILS. Pros EASY TO USE, NOT TOO MUCH IN YOUR FACE, GUESTS LOVE IT, AND SO DOES OUR TEAM. Cons NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL Review Source Alex V. SEO Manager Hospitality Used the software for: 1-2 years ### "Great For Both In Stay / Post Stay" January 17, 2019 5.0 Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;) Pros We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues. Cons If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent. Review Source TT Tamara T. Sales & Marketing Manager Hospitality Used the software for: 1-2 years ### "Wonderful Software" July 28, 2021 5.0 Pros This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. Also good for reminders on future issues and orders. Cons No Cons that I have found.. This software has been extremely helpful Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.