# Page 2 | HelloShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HelloShift the right Hospitality Property Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146408/HelloShift/reviews --- HelloShift 4.7 (51) [View alternatives](https://www.capterra.com/p/146408/HelloShift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 3rd, 2026 # Page 2 - Reviews of HelloShift ## Showing most helpful reviews Showing 26-50 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TP Tammy P. Front Desk Hospitality Used the software for: 1-2 years ### "Love Love Love it" November 15, 2016 5.0 This software makes communication easy. When something is easy it gets used. A win- win for our team. I would recommend this software for any company that struggles with communication. There is also a record of communication and Tasks so you may monitor the end result. If you are scheduled a task you mark it off when it is complete. Due to this software being real time you no longer forget to get a task done, you just assign it right when you think of it. Pros It is real time. Cons When your internet is down it is not available Review Source jW joshua W. guest service Hospitality Used the software for: 6-12 months ### "awesome product" November 17, 2016 5.0 Amazing product that always makes my day to day tasks easier. I definitely recommend it to any hotel out there. Pros convenience. ease of communication Cons would like to be able to add more hashtags and filters. Search is not chronological and shows random dates. would appreciate a search that is chronological by date. Review Source Response from HelloShift February 28, 2017 It was amazing to hear you think HelloShift is an amazing product, Joshua! We agree that the default sort order by relevance is not enough and we have added the ability to search by date. The admin users at HelloShift can add more tags. Checkout our "Tags" help video to learn more. Thanks for your feedback! VM Viri M. Guest Service Representative Hospitality Used the software for: 6-12 months ### "Guest Service Representative" November 19, 2016 4.0 Overall it is a great system to have. The only negative aspect of the program is that is hard to find previous information. Pros Keeps track of daily information and you have to acknowledge you have read it Cons It is hard to find previous information, even with the search option. Review Source Response from HelloShift February 28, 2017 Thanks for your kind words about HelloShift, Viri! You are right about our search. Our default search order was by relevance to the search term. We have enhanced it so now you can sort it by time as well. This makes it even faster to find what you are looking for. Best, Team HelloShift. TT Tony T. Used the software for: 2+ years ### "Great Product" November 15, 2016 5.0 The search is great! It lets you go back and even see archived notes. It keeps all of us informed. It's better than the Red Book! Pros The search Cons People need to read for it to be effective. Review Source SL Stacy L. General Manager Hospitality Used the software for: 1-2 years ### "Keeps everyone in the Know!" November 16, 2016 5.0 We use Hello Shift for all inter-departmental messaging, staff updates and for communication with our guests. Hello Shift keeps us informed and helps us take full advantage of all operational opportunities. S. Lee, GM Pros Documentation on activity & issues. Cons Have not found an issue yet. Review Source ND Nina D. Guest Services Manager Hospitality Used the software for: 1-2 years ### "User and Guest Friendly! " July 8, 2017 5.0 The ability to communicate efficiently with my team and our guests. Pros This is a great app for communing with my team members and my guests. I can type in a note from my desk top or cell phone when I'm on the floors. Review Source AR Andrew R. Front Office mananger Hospitality Used the software for: 6-12 months ### "Try it you will like it " November 16, 2016 5.0 we try it and in a week we were sold. we have a 159 room in a old building have this help us so mush to get thing to guest and pass on.. Pros I can see what is going on when i am at home Cons check list are a little hard to us Review Source Response from HelloShift February 28, 2017 It was great to hear how quickly your team embraced HelloShift, Andrew! Checkout our ¿Checklist & Task Library¿ help video. It has a quick explanation of how easy our checklists can be. Thanks for being a partner! MM Marianna M. Guest Services Hospitality Used the software for: 1-2 years ### "Easy to use. " November 15, 2016 5.0 This program works great for front staff, housekeeping, maintenance and management. Very functional and easy to log in away from work. Pros Easy access Cons Can run on the slow side like and any program. Review Source EG Epi G. Front Eesk Hospitality Used the software for: 1-2 years ### "Easy and fast to use." November 15, 2016 5.0 We used to have to write everything by hand on a journal book, With this software its very easy to use and very convenient too. Pros It easy to use. Cons I wish there was a like button and a hide button. Review Source kP kiran P. Used the software for: 6-12 months ### "Easy To use !!!!" July 18, 2017 4.0 housekeeping and front desk Pros HelloShift is ease of use. Team work is more efficiently done through hello shift real time guest complaint solution and keep tract of all the records. its like Facebook for staff. Cons All the ways it is efficient but still notification and delete option we can not find. lots of notification . Review Source SP Sharon P. Asst. General Manager Hospitality Used the software for: 1-2 years ### "Great tool for hotels!" November 16, 2016 5.0 This is an awesome tool for hotel operations, it can be used by all departments, useful, efficient in so many ways including guest service. Review Source KH KHanh H. Front Desk Agent Hospitality Used the software for: 2+ years ### "Easy-to-use group task and communication tool" August 3, 2018 5.0 It's a really useful tool. I can just scan through the pages on my way to work and I would already know what to expect and how things are going even before I start my shift. Pros It lets you create tasks with a date and time reminder so you'll get a red notice when something is due and need your attention. You can also add different colleagues and departments involved with the task or issues. Cons It is not quite widely used yet, so communicating with other properties still requires lots of emails. Review Source BS Brooke S. Front Desk Agent Writing and Editing Used the software for: 6-12 months ### "Great Idea" November 15, 2016 4.0 We can get messages all over the hotel to any em,employee in seconds !! LOVE IT!! Especially for small things like late checkouts or early departures for housekeeping . Makes Maintenance issuers easy to track as well. Pros Easy and convient Cons None Review Source jR jamiee R. frontdesk Hospitality Used the software for: 6-12 months ### "goodalertsystem" November 16, 2016 5.0 hello shift is a good way to keep in touch with coworkers and guests that are staying at the hotel. Also its good for the employees to see the reviews left from guests about their stay. Pros you can be updated about the hotel Cons none Review Source EG Epifanio G. Front desk Hospitality Used the software for: 6-12 months ### "Great System. " December 7, 2016 5.0 I have been using this system for almost a year and is been great. We got rid of our daily journals. And communication has been much better as s team. Pros Everything. Cons Needs little things like a like button. Review Source KH Kadin H. Front Desk Agent Hospitality Used the software for: Less than 6 months ### "Fantastic communication tool" November 21, 2016 5.0 This has made communicating with other coworkers infinitely easier and much more organized. Also the mobile app is excellent at letting me know what is happening at work before I get there! Pros Very organized and easy to access Cons As to my knowledge there is no way to delete a comment made by mistake Review Source Response from HelloShift February 28, 2017 We appreciate hearing how much HelloShift has improved communication at your hotel, Kadin! Once you add a comment, it becomes part of a thread. Editing the thread later can cause confusion. Of course, you can always add a clarifying comment. See you in HelloShift! LS LAUREN S. Used the software for: ### "ALAMOGORDO HOLIDAY INN EXPRESS" November 18, 2016 5.0 I love this application!!!! It has made my entire experience as an employee of IHG better....with this application installed on my phone I am able to make maintenance work request for a specific room while I am in the room cleaning it, which in turn is most often fixed BEFORE I am even finished cleaning the room! This allows the rooms to stay up to date with maintenance issues instead them being addressed the next day. I also like this application when I am working the front desk because I am able to track any extra add on's to guest rooms such as towels, roll-away beds and pillows. It also is great for communicating last minute late check request to housekeeping staff. Review Source MP Milan P. General Manager Hospitality Used the software for: ### "Great Platform" November 21, 2016 5.0 This program has helped us fine tune our operations. The HelloShift team listens to our needs and helps make changes on an on going basis. Great tool for any hotel! Pros Helps keep operations at your fingertips. Cons Can become overwhelming as there are a lot of notifications. Review Source Response from HelloShift February 28, 2017 We really appreciate hearing about your great experiences with HelloShift, Milan. Most of our users stick to our default notification settings, but you can customize your preferences and find the solution that works best for your needs. Our help video on "Real Time Notifications" might give you some useful ideas for other approaches. Thanks for being a partner! nH nicole H. front desk manager Hospitality Used the software for: Less than 6 months ### "I love helloshift" November 17, 2016 5.0 This is was better than using a log book to communicate with our whole staff. With the log book it was up to the front desk to explain everything to each department. but with Helloshift we are all on the same page and we are all accountable for our jobs and tasks assigned to us Pros keeps everyone on the same page with happening on our property. Cons I dont really know of any Review Source MC Mandez C. Front Desk Agent. Hospitality Used the software for: Less than 6 months ### "5 stars all across the board. " November 17, 2016 5.0 I have had no complaints with the product. It actually has been beneficial to the hotel. Its a great way to communicate with each other. Pros It seems very user friendly. Cons I haven't found any cons as of this moment. Review Source MA Marilou A. Used the software for: ### "Marilou, General Manager" November 15, 2016 5.0 HelloShift has helped each dept communicate much better. Every dept is always informed about the day to day business. If there is a new policy, memo or whatever, I know I can trust HelloShift to inform everyone and not get the answer of "No one told me" (which, I'm sure that a lot of managers can relate) Review Source GL Glen L. Used the software for: ### "Basic CRM but it gets the job done." November 16, 2016 4.0 Program is great for what it is. Id like to see a function added to build contracts and BEO's in the system. as a basic CRM, it works but I come from using Sales Pro and have been spoiled. Pros Ease of use Cons Building contracts in the system would be amazing Review Source HT Heather T. Used the software for: ### "Great and Easy to Use!" November 15, 2016 4.0 I was a bit unsure about using HelloShift at first. However, because it is similar to social media networks, I found it easy to use! Also, it assists us in making sure my colleagues do their job! Review Source MG Marié G. Used the software for: ### "Great Useful Tool!" November 15, 2016 5.0 Our hotel has been using HelloShift for a year, and the tool has been of great help. It makes easier the proper functions of the hotel and the communication. Review Source kP kiran P. Used the software for: ### "its good way to organized " November 16, 2016 5.0 we are using its nice and easy to use.we can easily assign task.guest review and so on that that keep my employees to provide service. Review Source Similar Products Featured