Who Uses This Software?

Service companies, Legal, Medical, Real Estate, Car Sales, Call centres, Finance, Insurance, Banking, any small, medium or large enterprise market.


Average Ratings

12 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $13.50/month/user
  • Pricing Details
    per handset, per month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • Telstra
  • calln.com/
  • Australia

About CALLN

Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.


CALLN Features

Vendor has not completed this information.

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Vendor has not completed this information.


CALLN Reviews Recently Reviewed!


Powerful call analytics data and excellent support.

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface allows us to easily analyse and extract all inbound, outbound and internal call data. Aside from being able to monitor the quality of communications with our clients, the comprehensive reporting data available enables us to improve our internal efficiencies, by gaining a deeper understanding of how and why our customers choose to communicate with us under different circumstances. With this data in hand, we have been able to make strategic improvements in the way that we handle customer inquiries.

Cons: The service requires a VOIP system in order to be utilised, and requires at least some basic IT knowledge to set up. There was only a slight hurdle experienced when setting it up initially, mainly due to our own network infrastructure. Thankfully their support staff were extremely helpful and on the ball, and got us up and running. Once set up all good.

The best Software company to deal with

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and Api functions

Cons: waiting on a feature to get the recording direct from our Job Management system

Overall: This team and product has been a great asset for our company. It had great reporting on top of the fact it does call reporting. Other options with our TIPT solution where a lot more expensive and a lot harder to setup. The Support team are real people working in Australia and we even got support from the developers directly . We have requested some additional functionality which the team are working on which is the only reason i gave them a 3 star but out of the box functionality will be an asset for most companies.

Has made recording and storing important customer conversations easy.

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use and as the administrator i can track calls other employees are making.
We also use CallN for recording when customers make alteration to their contracts or payment arrangements so that we have conformation.
We now plan to integrate CallN to our new Sales-force customer management system

Telstra Calln

Apr 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to use and very well laid out. I lot of thought has gone into making this product easy to use.

Cons: N/A

Overall: We have been using Calln product coming up to a year now. The product is excellent and very easy to use. We have a call center that takes around 13 thousand calls a month. The dashboard is very well laid out and you can see all the information at a glance. The play back functionality is one of the best we have seen and used. This is a excellent call recording solution and you will not be disappointed.

This product has been a great asset for our company

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The user interface allows us to easily analyse and extract all inbound, outbound and internal call data.

Cons: The service requires a VOIP system in order to be utilised, and requires at least some basic IT knowledge to set up. There was only a slight hurdle experienced when setting it up initially, mainly due to our own network infrastructure. Thankfully their support staff were extremely helpful and on the ball, and got us up and running. Once set up all good.

Capterra-loader

This is amazing, excellent work :)

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ideal for any company, easy and practical to use, allows a better connection with customers and a study of incoming and outgoing calls, creating a record and storage that you can access at any time.

Cons: It could improve, but until now we have no complaints about your services, the customer service you get from the company when you need help immediately. We are happy after using

Overall: CALLN an easy job 24 hours a day recording and storing all calls in a cloud.

Lov'n Telstra Calln!!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and very well laid out dashboard. Having all our calls stored on a cloud has been a great help with staff training and customer relations. Integration with salesforce is a bonus!!

CallN records any and all VoIP calls both inbound and outbound, 24/7 & can be accessed from anywhere

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: CallN is a fantastic call recording application. I highly recommend it. It stores all of your recordings in the cloud and has really tight integration with Salesforce.com that automatically links our recordings right on every sales order in Salesforce.com. Setup was really simple and straightforward and when I had a question during install their support was extremely helpful and easy to work with.

Overall: This team and product have been a great asset to our company. Over time the system will continue to improve and hope to integrate other systems in it.

Love Calln

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Love the ease of recording and reviewing

Cons: The reporting isn't as strong as we'd like. We'd like like more options to customise call reports, especially setting up auto reports to check on individual handsets for ease of KPI's.

Overall: We recommend Calln to anyone who has a focus on call KPI's and performance management. It's been an asset to our suite of digital products that we use daily. So easy to use, no need to click to record - it's all done for you. Great tool for our management team and our sales team - we highly recommend and endorse the Calln product.

Recommendations to other buyers: NA

Overall it worked as described

Jul 13, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This product delivered the call recordings we needed at good compression. Easy to setup and administer.

Cons: Our version didn't have any alerting when it was not running so we had to periodically check it to make sure we were still receiving recordings. Not sure if it was just our version or what.

CallN not only saves us money it MAKES us money!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Every aspect of CallN from choosing the product through installation, training and use went extremely smoothly. Our team are now more highly motivated as we use CallN to review customer interaction and to improve our processes. Key to our business is our 24/7 National Help Desk Service where we manage high volumes of incoming customer calls. Having these calls stored in the cloud is an added benefit for both the customer and our staff. We would have no hesitation in recommending CallN.

Professional, and knowledgeable experience.

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: My company has been using CALLN for some time now but I am a new user to the system. Their support team is great. They are very thorough and walked me through the training process step by step. My questions are answered in a timely, professional and friendly manner.

Overall: I would recommend this system to any Collections or Telemarketing company.