--- title: "BetterVoice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BetterVoice Software - reviews, pricing plans, popular comparisons to other Audio Conferencing products and more." source_url: "https://www.capterra.com/p/146430/BetterVoice/" page_type: "product" language: "en" --- # BetterVoice Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) BetterVoice ## What is BetterVoice? Web based phone solution with features such as call recording, integrations, and transcriptions. ## What is BetterVoice used for? [Audio Conferencing](https://www.capterra.com/audio-conferencing-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BetterVoice?[Manage this product listing](https://www.g2.com/products/bettervoice/claim_requests/new?auto=true) ## BetterVoice Overview Updated September 2026 AI summary BetterVoice provides cloud-based VoIP services for organizations seeking internet-based calling to support business communications. Its features include call conferencing, monitoring, recording, routing, and voicemail, along with options for alerts, contact management, and voicemail transcription. Suitable for businesses using VoIP solutions, BetterVoice is delivered via SaaS and web platforms to enhance everyday voice interactions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BetterVoice 4.0 (2) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $20 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.6 (698) Value For Money 4.0 (2) Value For Money 4.2 (678) Customer Service 3.5 (2) Customer Service 4.6 (648) ## BetterVoice alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,155)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,679)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) ## Features AI summary Based on 2,539 Audio Conferencing reviews According to Capterra reviewers, these are the VoIP features buyers prioritize most when evaluating a solution: - **VoIP Connection** (**69%** of reviewers rated this feature as critical) - **Screen Sharing** (**69%**) - **Online Voice Transmission** (**58%**) BetterVoice delivers VoIP functionality for businesses that need internet-based calling as part of their communications setup. In practice, this type of capability helps teams handle voice conversations over the internet, supporting day-to-day communication with customers, partners, and internal staff while reducing reliance on traditional phone systems. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Conferencing Facilitate virtual conferences that connect multiple people remotely Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Contact Management Manage, organize, and store contact information BetterVoice 8 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Contact Management: Manage, organize, and store contact information - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email --- Get Advice We can help you find the software with the features you need. Features 3.5 (2) 3.5 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Basic $20.00 Flat Rate,Per Month Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (2) 3.5 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AR Adam R. CEO Entertainment ### ""OK" system for simple phones, but not much room to grow" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 July 13, 2021 Pros The basic software worked well. Calls come in, they get routed to cell phones, and you can sort by time-of-day. Simple stuff, and it works reliably for that. If you just need a few agents to be hooked together on a phone line, it works fine. Cons There are no frills, no advanced features. No method of transferring calls between operators. The support was minimal, and took a long time to get a human to give you any useful information from their chat feature. No phone support, barely any email support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dan M. VP Marketing Food & Beverages ### "Powerful tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2019 Pros Quick set-up and tons of tools. Still discovering everything the system can do. Cons Nothing. Not sure how we operated without it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.