--- title: "TicketSpice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TicketSpice the right Ticketing solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/146463/TicketSpice/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- TicketSpice 4.8 (106) [View alternatives](https://www.capterra.com/p/146463/TicketSpice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of TicketSpice Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews cC christa C CEOFarming, 51 - 200 employeesUsed the software for: More than 2 years. “Support to ticket holders from my end with requests and information, i.e., for change in reservation, etc., is very user friendly.“ June 11, 2024 Ash U DirectorFund-Raising, Self-employedUsed the software for: 1-2 years. “I rely on being paid efficiently, reliably and promptly. If you rely on ticket money to support your event expenses, this platform is not a great fit.“ March 5, 2026 SM Stephanie M Office ManagerEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “The templates offer many different scenarios so we easily found one that would fit our business.“ October 23, 2024 Ash U DirectorFund-Raising, Self-employedUsed the software for: 1-2 years. “I chatted someone at 8am for support with a topic and at 2:21 that day, they still hadn't resolved the issue.“ March 5, 2026 MW Michael W President OwnerEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “I liked the patience and the thoroughness that \[sensitive content hidden\] had with me.“ October 30, 2024 KH Kennedy H FounderNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “As a non-profit organization, these fees significantly impacted our budget and were not clearly communicated upfront.“ May 14, 2025 TH Tara H AdminConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Customer service is friendly and efficient.“ December 2, 2024 CP Carey P OwnerFarming, 51 - 200 employeesUsed the software for: 1-2 years. “At times, tickets just purchased don’t show up to be scanned in.“ May 16, 2025 ## Showing most helpful reviews Showing 1-25 of 106 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Promotions Manager Used the software for: Less than 1 year ### "TicketSpice Review" September 27, 2026 5.0 TicketSpice was very helpful and easy to get things going. My event was much more organized and able to manage. Pros I love everything about TicketSpice! It was very easy to setup and get my event created. It helped my event tremendously and was great for the price. Cons There is not anything that I liked least about TicketSpice. I look forward to using it for future events. Review Source R Reviewer Director Used the software for: 1-3 years ### "Issues receiving payments from Ticketspice" March 11, 2026 1.0 Overall, I do not recommend this program if you are a DIY event planner. I rely on being paid efficiently, reliably and promptly. If you rely on ticket money to support your event expenses, this platform is not a great fit. Pros The fees are great compared to other programs and the site is easy to build. I really appreciate how user friendly that part is. Cons The customer service. There was inadequate support when I didn't receive a payment. I chatted someone at 8am for support with a topic and at 2:21 that day, they still hadn't resolved the issue. They told me it should be resolved "later today or tomorrow" which is just unacceptable. Review Source Jared D. Customer Success Manager Used the software for: 1-3 years ### "Fantastic Ticketing Tool " May 13, 2019 5.0 TIcketSpice has saved many nonprofits I've worked with lots of funds by the lower fees they charge compared to other ticketing systems out there. Pros TicketSpice is an incredible ticketing app I recommend to nonprofits all the time to use. TicketSpice makes it easy to create ticket registration form pages as well as confirmation emails. Their rates are much cheaper than Eventbrite's and they have some additional features for nonprofits that outweigh Eventbrite. Cons Although you can customize your registration forms, there are parts of the form builder that can feel a bit dated. Some of their templates could use a bit of updating. Review Source R Reviewer Owner Used the software for: 1-3 years ### "TicketSpice " May 20, 2025 5.0 We have enjoyed working with TicketSpice and happy that we switched over…just wish we would’ve done it sooner. Pros The ease of transactions and the customer support. When tickets are bought in groups (as they generally are with families) you can select the number of attendees present at check in. If someone wasn’t able to come, their ticket remains valid for use during the season. Cons At times, tickets just purchased don’t show up to be scanned in. The membership vs passes can be confusing Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Exceeded our expectations! " November 5, 2024 5.0 I am absolutely excited to launch our ticketing page! Last year we did it all old school (I schedule personal animal encounters) and it was all based on customers filling out a form, I call them back to schedule a time slot, send an invoice, repeat calls to have them pay invoice, call back for event reminders, and then follow up with email. It took a LOT of time and effort and we missed so many opportunities (I feel) since we could not secure their interest right away. With TicketSpice, it is eliminating HOURS of my time each week and I feel it will increase our sales since it will be a timely decision for interested parties. TicketSpice made it easy and affordable to increase our revenue while giving me back time to work on other projects. All in a very professional looking platform. Everyone I have worked with at TicketSpice is pleasant, friendly, encouraging and fun! Pros Once I understood the concept (I have no background in programming or setting up something like this) it was pretty easy and fun! The templates offer many different scenarios so we easily found one that would fit our business. Best part in setting up....the support! Every time I had a question that I couldn't find the direct answer for in the set up steps, I used the chat feature and was connected right away to someone who took the time to understand what I was trying to accomplish, laid out simple directions and explanations to achieve that and in some cases even sent a quick video snippet of how to do it. I worked with \[sensitive content hidden\] a few times and he built my confidence in building this platform. Now I am seeing the benefit with using TicketSpice in other areas of our business. Cons I wasn't sure where or how to start. The overview videos I had found were very general and quick. Then I found the Help Center and started working my way through those steps. Once I found this, I felt like I had a roadmap of how to proceed. Review Source CO Christian O. Creative Director Used the software for: Less than 1 year ### "TicketSpice is a great alternative to any the more expensive big name companies" November 8, 2024 5.0 I used TicketSpice for a charity event and had an amazing experience. Purchasing tickets, tracking payments, adding donations, refunding tickets, and checking people in on the day of the event were all straightforward and intuitive. Pros TicketSpice had a great product that was easy to use, had a very reasonable processing fee, and had excellent support, both documented and direct support staff. Cons None. I compared TicketSpice against many of the other popular ticketing companies and they offered the best rates without any loss of functionality or support. Review Source Verified Reviewer Program Assistant Used the software for: I used a free trial ### "LOVE TicketSpice!" August 7, 2019 5.0 Our agency had a great experience and used it to track our major fundraising event of the year. We specifically enjoyed being able to add a donation button in case people could not attend the event, but still wanted to support us. It turned out to be very helpful for us! Pros It shows so much information about your buyers which gives us great feedback on the events we host. We have used it for one event so it was very cost effective and we will continue to use it even after our free trial ends. Links are able to be sent out and emailed so you get a larger response from attendees in a quick time frame! The customization makes it perfect to use for any event, you can even add your own theme or background (we used our company logo). Cons Nothing. It was perfect for our event! I would recommend it to anyone hosting an event (especially if they are on a budget). Review Source R Reviewer Sys. Admin Used the software for: 1-3 years ### "Ticketing with Room for Improvement" June 9, 2025 4.0 Pros its customization options, allowing event organizers to tailor ticketing pages to their branding needs Cons Some users find that reserved seating options could be more advanced for complex venues. Others mention minor technical issues with embedding or report generation Review Source R Reviewer Founder Used the software for: 1-3 years ### "High fees for non profits " July 23, 2025 1.0 We were shocked to discover that we were charged $600 in processing fees by TicketSpice. As a non-profit organization, this unexpected cost significantly impacts our budget. We are extremely dissatisfied with this experience and will be reconsidering our future use of their services. Pros We originally did like the system for ticket purchasing and managing ticket sales. Cons What I liked least about TicketSpice was the unexpectedly high processing fees we incurred. As a non-profit organization, these fees significantly impacted our budget and were not clearly communicated upfront. This experience has made us reconsider using their services in the future. Review Source R Reviewer Producer Used the software for: Less than 1 year ### "This is the ticket platform you’re looking for " March 19, 2025 5.0 Just amazing! First time using them and it will not be the last Pros Communication and effectiveness! Great great experience Cons There was actually nothing I didn’t like Review Source R Reviewer Director of Event Services and Housing Used the software for: 1-3 years ### "Helpful Ticketing Software" November 28, 2024 4.0 Overall, I've had a good ticketing experience with TicketSpice. The software is very user friendly and the customer service is relatively quick and very helpful. I do prefer to use it more for events that we are preselling tickets rather than onsite ticket sales, but I've managed both successfully through this platform. Pros Ticketspice looks super sleek on the front end and has a lot of design options. I love the variety of ticketing options, and once you learn the software, it is super user friendly on the backend. There are a ton of customizable features that help make your event ticketing process a success. Cons The reporting isn't the best. While it's nice to be able to customize some reports, the system is missing a lot of basic options that most other softwares have. I often feel like I'm having to do a ton of searching and manipulating to locate basic fields. Review Source Stephanie Z. Event Planner Used the software for: 3-5 years ### "Agrotourism, orchard events, winery events and much more! LOVE TICKETSPICE" August 25, 2022 5.0 Wonderful! Great company. You talk to real people who will answer you usually very quickly. They have the live chat for questions, help articles as well as personal video chats when setting up pages if you need assistance. Having the new managers overseeing our farm has been a really nice new addition to know we have one specific person that understands our account and checks in on us regularly. They are also very open to creating solutions when you encounter a challenging situation so that your ticket page can be totally customized to what you want it to be! Pros The customer service is top notch. Never worked with a company that has paid as much attention to detail, willing to answer questions quickly and effectively, genuinely nice people! Everyone has been fantastic. We have been with ticketspice for over 3 years and love it. They are always updating software and making improvements in our field of work (agrotourism) and regularly hold webinars showing new features! Cons I wish the reports could be a little more specific so I don't get data overload when looking for something specific (such as a specific type of merchandise verses all the merchandise). The longer I have used the system the better I have gotten at understanding how the ticket pages work, but if most users are not familiar it can be a learning curve. Review Source R Reviewer Producer owner Used the software for: Less than 1 year ### "Ticketspice is awesome!" November 26, 2024 5.0 From the moment I set it up, I felt like I could do it thanks to the support team. I am not ‘technically inclined’ at all, but was able to navigate setting up my event through Ticketspice with zero issues from beginning to end. Thank you Ticketspice! Pros The support I was given with any little issue that arose. Cons I don’t think there is anything I could say negatively about my experience. Review Source Peter R. Webmaster Used the software for: 3-5 years ### "Great solution for a diverse array of situations" September 21, 2022 5.0 Two of my clients use it and have for years. Great people and a great product and a great price. Pros Fair prices and great service, even for people like my clients who are using the software for things way outside the norm of event ticketing. (We use it for transportation ticketing.) Their programs are about as flexible as templates can get and even work with third-party automation software. Cons It's set up for concerts and conventions and the like so there's some improvisation we have to do. One day we'll convince them to cater more directly to small-time transport outfits but until then it's still a pleasure working with them. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Great for small theatre! " August 23, 2022 5.0 I love working with ticketspice. Pros Ticketspice is easy to use, but still has lots of options for customization. The customer care is too notch. If I ever have a question, it is answered quickly and thoroughly. They know their stuff! Cons I can not think of anything that really bothers me about this program. Review Source MA Mike A. Founder ### "Now the best ticketing software period" May 17, 2017 5.0 After coming from Eventbrite, and testing out MANY ticketing systems for our many events, I have found the NEW 4.0 version of Ticketspice to be the best and in a class by itself. Why? 1. The clean and modern look.. On MOBILE and on web - Looks great... Have yous een an Eventbrite's STRIPPED OUT mobile version? It looks like a contract of text! All the graphics are gone. 2. The crazy flexibility of the builder in Ticketspice. You can basically customize it to look CLEAN AND SHARP... Streamlined.. ONE PAGE ticket checkout... Move things around, add all different elements.... It's easy and interactive and looks GREAT and modern and clean... but without sacrificing features. 3. The responsive customer support... they'lll live chat with you any time to fix issues and open to suggestions.. They are the best. Ever try dealing with a person at Eventbrite. Good luck with that. 4. They add new features. Eventbrite is notorious for putting in their blog 'we are adding apple pay' or something like that then saying it won't be for months and never happen. These people are proactive. They probably have a smaller team and can move quicker. Eventbrite being cannot make changes quickly or at all... they promise things that never come. 5. The action commands. Nothing on ANY other ticketing system comes close. You can literally incentive in a major way by having sections appear based on criteria. Want to ovver a free t shirt when someone buys 10 tickets.. you CAN. Want to only show a ticket type for an age group when they put their age in. You CAN. Want to sell merch on the site... ANY amount (not 5 items like Eventbrite) You CAN. Want to have different instructions appear for different ticket types... you CAN. Want to have a 2 for one sale when someone buys multiples of 2 tickets.. you CAN.... You can do SO MUCH to incentive and create a ticket buying experience that is fn and gives people reasons to buy things. And is SMART without cluttering up the page. 6. The checkout process on one page is simple - easy for anyone. 7. Want to get paid.. WITHOUT WAITING?? They clear through STRIPE, WEPAY and other services that deposit NIGHTLY... NO WAITING for WEEKS to get YOUR money (like with Eventbrite). Oh.. YOU can set the fees.. any fee you like ... you aren't locked in.. like with Eventbrite. And they just charge 99 cents a ticket. Review Source R Reviewer Management Used the software for: 1-3 years ### "Excellent customer service" September 21, 2022 5.0 Ticketspice has simplified our online ordering process and makes it easier for people to learn about our business and purchase advance tickets to ease the lines on site. Pros We were completely new to this technology but the friendly, knowledgeable staff is always available to help wherever we need them. Cons We were intimidated by the technology at first but it is very user friendly. Review Source R Reviewer Marketing Used the software for: Less than 1 year ### "TicketSpice for Reservations" September 7, 2022 5.0 We were really worried about how to handle reservations only at our farm because the experience of buying a Christmas tree is an important experience for our families. We wanted an easy way for our customers to register for a ticket. We will print the list and check them off as they come in. I am confident that TicketSpice is the right system to ticket 50 customers an hour over two weekends. The support is reliable and knowledgable. I don't have to wait to contact someone on the phone, so it is efficient for me too. Pros This is our first year to sell reservations for our Cut Your Own Christmas Tree Farm. We needed a way to control the number of people coming to our farm each hour. The set up was easy to understand. We appreciate that our customers can put in an email address to receive a reminder on the day our reservations open. \[SENSITIVE CONTENT\] was so helpful in answering my questions. I could chat with him live or if I worked in the evening, he would email me back. This made working on the site flexible for me. I love it! Cons So far, I don't have any negative comments about the software. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Just what our Theatre needed" November 15, 2023 5.0 I am very pleased with ticketspice and everything that I have been able to do with creating our event tickets & links to those tickets. It sure takes a lot of work away from what we did in the past. Pros Ease of use & information captured & reviewed. Cons No really much to not like about this product. Review Source R Reviewer Co-Founder Used the software for: Less than 1 year ### "Best decision we ever made!!" February 20, 2020 5.0 The biggest benefit was the tickets were sent with every order, I did not have to worry about processing payments or tickets. If someone lost their email, I was able to go in and resend the ticket with no issue. Once a ticket was scanned, if someone tried to do it twice the app would turn red, so I didnt have to worry about duplicates. Just an overall great experience. Pros Absolutely love how easy the service is to use and how quickly we receive a response to any questions with detailed answers / instructions. The App is so easy to use for ticket scanning, it made our event flow so seamlessly. We will continue to use TicketSpice from now on. Cons Nothing, loved the whole experience. I do recommend watching tutorials to help configure certain things, but customer service was very responsive so it was not an issue at all. Review Source R Reviewer President Used the software for: 3-5 years ### "We have been using Ticketspice for years!" September 21, 2022 5.0 Responsive with customer service and like using the texting service. Pros I have been using Ticketspice for years. I have used other companies but have found that Ticketspice works the best for our needs. Cons A little confusing in setting up your tickets. Review Source MTJGD E. Event Coordinator Used the software for: Less than 1 year ### "Great platform for Ticketing!" April 18, 2024 5.0 Pros This is very easy to set up and manage! The reports are detailed and the user side is friendly for non-tech-savvy attendees. But the best part about TicketSpice is the customer service! The team is available to help and they are so friendly and willing to go the extra mile! Cons We really need a platform that can offer reserved seating and assign unique names to each seat. Review Source R Reviewer Consultant Used the software for: Less than 1 year ### "Well put together platform" March 20, 2024 5.0 Pros Easy to use, great customer support, less costly than competitors, great and extensive features Cons Took a little bit to understand the workflow. Once that was locked down, easy to use Review Source R Reviewer President Used the software for: Less than 1 year ### "RegFoxRocks!" March 9, 2022 5.0 Pros This system of event registration works! As a non-webmaster guy, it was my rescue (with a little help from God, as I asked Him first) As I developed the site, and ran into bugs, the immediate text support, the how to articles and the “schedule a phone consult” features worked together to make RegFox a real event registration super sharp do it all TOOL. Kudos to all y’all who brought this platform to reality. Review Source KALYN H. ### "Stress free ticket sales" May 17, 2017 5.0 If you are planning a large event, there is already so much to worry about! After trying TONS of ticket selling platforms, this was by far the most comprehensive and competitive as far as pricing and functionality. I am so impressed with the level of customer service. They have truly worked with us to make sure our events go off without a hitch! I would suggest this to an organization, big or small, for your next ticket selling platform! Review Source Similar Products Featured