# TicketSpice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TicketSpice the right Ticketing solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146463/TicketSpice/reviews --- TicketSpice 4.8 (105) [View alternatives](https://www.capterra.com/p/146463/TicketSpice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TicketSpice Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews cC christa C CEOFarming, 51 - 200 employeesUsed the software for: More than 2 years. “Support to ticket holders from my end with requests and information, i.e., for change in reservation, etc., is very user friendly.“ June 11, 2024 Ash U DirectorFund-Raising, Self-employedUsed the software for: 1-2 years. “I rely on being paid efficiently, reliably and promptly. If you rely on ticket money to support your event expenses, this platform is not a great fit.“ March 5, 2026 SM Stephanie M Office ManagerEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “The templates offer many different scenarios so we easily found one that would fit our business.“ October 23, 2024 Ash U DirectorFund-Raising, Self-employedUsed the software for: 1-2 years. “I chatted someone at 8am for support with a topic and at 2:21 that day, they still hadn't resolved the issue.“ March 5, 2026 TF Teresa F Director OperationsMusic, 2 - 10 employeesUsed the software for: More than 2 years. “We switched from EventBrite to TicketSpice and have not remotely regretted our choice. “ June 18, 2024 KH Kennedy H FounderNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “As a non-profit organization, these fees significantly impacted our budget and were not clearly communicated upfront.“ May 14, 2025 KP Katherine P Committee memberEvents Services, Self-employedUsed the software for: Less than 6 months. “Weekly deposits are a bonus.“ May 16, 2024 CP Carey P OwnerFarming, 51 - 200 employeesUsed the software for: 1-2 years. “At times, tickets just purchased don’t show up to be scanned in.“ May 16, 2025 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jared D. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Fantastic Ticketing Tool " May 10, 2019 5.0 TIcketSpice has saved many nonprofits I've worked with lots of funds by the lower fees they charge compared to other ticketing systems out there. Pros TicketSpice is an incredible ticketing app I recommend to nonprofits all the time to use. TicketSpice makes it easy to create ticket registration form pages as well as confirmation emails. Their rates are much cheaper than Eventbrite's and they have some additional features for nonprofits that outweigh Eventbrite. Cons Although you can customize your registration forms, there are parts of the form builder that can feel a bit dated. Some of their templates could use a bit of updating. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSpice Cheaper rates and more fields required by nonprofits. Review Source SM Stephanie M. Office Manager Entertainment Used the software for: Less than 6 months ### "Exceeded our expectations! " October 23, 2024 5.0 I am absolutely excited to launch our ticketing page! Last year we did it all old school (I schedule personal animal encounters) and it was all based on customers filling out a form, I call them back to schedule a time slot, send an invoice, repeat calls to have them pay invoice, call back for event reminders, and then follow up with email. It took a LOT of time and effort and we missed so many opportunities (I feel) since we could not secure their interest right away. With TicketSpice, it is eliminating HOURS of my time each week and I feel it will increase our sales since it will be a timely decision for interested parties. TicketSpice made it easy and affordable to increase our revenue while giving me back time to work on other projects. All in a very professional looking platform. Everyone I have worked with at TicketSpice is pleasant, friendly, encouraging and fun! Pros Once I understood the concept (I have no background in programming or setting up something like this) it was pretty easy and fun! The templates offer many different scenarios so we easily found one that would fit our business. Best part in setting up....the support! Every time I had a question that I couldn't find the direct answer for in the set up steps, I used the chat feature and was connected right away to someone who took the time to understand what I was trying to accomplish, laid out simple directions and explanations to achieve that and in some cases even sent a quick video snippet of how to do it. I worked with \[sensitive content hidden\] a few times and he built my confidence in building this platform. Now I am seeing the benefit with using TicketSpice in other areas of our business. Cons I wasn't sure where or how to start. The overview videos I had found were very general and quick. Then I found the Help Center and started working my way through those steps. Once I found this, I felt like I had a roadmap of how to proceed. Alternatives considered [Beyonk](https://www.capterra.com/p/236278/Beyonk/)[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing TicketSpice High ratings and such positive reviews. The price! Then looking at the demo it didn't seem so out of reach to create something that would reflect us. Review Source Ash U. Director Fund-Raising Used the software for: 1-2 years ### "Issues receiving payments from Ticketspice" March 5, 2026 1.0 Overall, I do not recommend this program if you are a DIY event planner. I rely on being paid efficiently, reliably and promptly. If you rely on ticket money to support your event expenses, this platform is not a great fit. Pros The fees are great compared to other programs and the site is easy to build. I really appreciate how user friendly that part is. Cons The customer service. There was inadequate support when I didn't receive a payment. I chatted someone at 8am for support with a topic and at 2:21 that day, they still hadn't resolved the issue. They told me it should be resolved "later today or tomorrow" which is just unacceptable. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSpice The cost, low fees, and ease of setting up the ticket site. Review Source CO Christian O. Creative Director Marketing and Advertising Used the software for: Less than 6 months ### "TicketSpice is a great alternative to any the more expensive big name companies" November 1, 2024 5.0 I used TicketSpice for a charity event and had an amazing experience. Purchasing tickets, tracking payments, adding donations, refunding tickets, and checking people in on the day of the event were all straightforward and intuitive. Pros TicketSpice had a great product that was easy to use, had a very reasonable processing fee, and had excellent support, both documented and direct support staff. Cons None. I compared TicketSpice against many of the other popular ticketing companies and they offered the best rates without any loss of functionality or support. Alternatives considered [Zeffy](https://www.capterra.com/p/220131/Zeffy/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSpice Processing fees were a huge factor since we were a small charity event with high ticket prices, and we did not want to incur high processing fees. TicketSpice offer the best rates but also a great suite of features and amazing support. Review Source CP Carey P. Owner Farming Used the software for: 1-2 years ### "TicketSpice " May 16, 2025 5.0 We have enjoyed working with TicketSpice and happy that we switched over…just wish we would’ve done it sooner. Pros The ease of transactions and the customer support. When tickets are bought in groups (as they generally are with families) you can select the number of attendees present at check in. If someone wasn’t able to come, their ticket remains valid for use during the season. Cons At times, tickets just purchased don’t show up to be scanned in. The membership vs passes can be confusing Switched from [TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) Their platform would crash because they were able to handle the volume of their clients. Review Source MW Michael W. President Owner Entertainment Used the software for: Less than 6 months ### ""\[sensitive content hidden\] was definitely the key to my success"" October 30, 2024 5.0 I would give it A+. A bit confusing in the beginning BUT I am not "techy" at all. The customer service was AMAZING! I worked with \[sensitive content hidden\] and he made sure that alllllll of my concerns were addressed. I am a happy Ticket Spice user! Pros I liked the patience and the thoroughness that \[sensitive content hidden\] had with me. I have already made a mention to my group of Playwriters! Cons I wish they had a "set up for dummies manual" Alternatives considered [Ticketbud](https://www.capterra.com/p/125237/Ticketbud/)[TicketingHub](https://www.capterra.com/p/128655/TicketingHub/) Reason for choosing TicketSpice Ease of use, and the customer service, \[sensitive content hidden\] was VERY instrumental Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) pricing, payout, ease of use, and customer service! Review Source BG Brennan G. Sys. Admin Insurance Used the software for: 1-2 years ### "Ticketing with Room for Improvement" June 8, 2025 4.0 Pros its customization options, allowing event organizers to tailor ticketing pages to their branding needs Cons Some users find that reserved seating options could be more advanced for complex venues. Others mention minor technical issues with embedding or report generation Review Source KH Kennedy H. Founder Non-Profit Organization Management Used the software for: 1-2 years ### "High fees for non profits " May 14, 2025 1.0 We were shocked to discover that we were charged $600 in processing fees by TicketSpice. As a non-profit organization, this unexpected cost significantly impacts our budget. We are extremely dissatisfied with this experience and will be reconsidering our future use of their services. Pros We originally did like the system for ticket purchasing and managing ticket sales. Cons What I liked least about TicketSpice was the unexpectedly high processing fees we incurred. As a non-profit organization, these fees significantly impacted our budget and were not clearly communicated upfront. This experience has made us reconsider using their services in the future. Review Source JC Jason C. Managing Member Business Developement Sports Used the software for: Less than 6 months ### "We love Ticketspice!" October 16, 2024 5.0 Extremely pleased, customer service is a text away, they’re helpful, real people. We can get good data, test out coupon codes in different advertising campaigns and see what our ROI is. I thought it would be hard to get customers to adopt, but they are! Pros It’s easy to use, I even can customize pages easily. There’s so many features, getting add ons, merch, opt ins etc. it’s helping our business sell tickets easier than ever. Cons I wish there was a landing page with all of our upcoming events and people can just visit one page, see our touring schedule and buy accordingly. Review Source ES Erin S. Director of Event Services and Housing Events Services Used the software for: 1-2 years ### "Helpful Ticketing Software" November 22, 2024 4.0 Overall, I've had a good ticketing experience with TicketSpice. The software is very user friendly and the customer service is relatively quick and very helpful. I do prefer to use it more for events that we are preselling tickets rather than onsite ticket sales, but I've managed both successfully through this platform. Pros Ticketspice looks super sleek on the front end and has a lot of design options. I love the variety of ticketing options, and once you learn the software, it is super user friendly on the backend. There are a ton of customizable features that help make your event ticketing process a success. Cons The reporting isn't the best. While it's nice to be able to customize some reports, the system is missing a lot of basic options that most other softwares have. I often feel like I'm having to do a ton of searching and manipulating to locate basic fields. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSpice Pricing was much better than event brite. Review Source BP Barbara P. Producer owner Events Services Used the software for: Less than 6 months ### "Ticketspice is awesome!" November 14, 2024 5.0 From the moment I set it up, I felt like I could do it thanks to the support team. I am not ‘technically inclined’ at all, but was able to navigate setting up my event through Ticketspice with zero issues from beginning to end. Thank you Ticketspice! Pros The support I was given with any little issue that arose. Cons I don’t think there is anything I could say negatively about my experience. Review Source cC christa C. CEO Farming Used the software for: 2+ years ### "Ticketspice is Top Notch" June 11, 2024 5.0 Pros 1\. The CHAT option is excellent. The staff is patient, competent, thorough, and have excellent communication skills. They are prompt in responding, always follow through, and extend a follow up on the session. 2. Reports and Electronic Payments are timely. 3. Access to reports (i.e., ticket sales per day, deposits per day). Support to ticket holders from my end with requests and information, i.e., for change in reservation, etc., is very user friendly. Cons There is nothing I "liked least" about TicketSpice. Review Source MB Mitchell B. Tech Coordinator Religious Institutions Used the software for: 2+ years ### "TicketSpice will not let your down!" December 14, 2022 5.0 We only hold events December through March or April, so this not a continuing thing for us! Most of my time is spent entering everything over the course of about 30 days. Since I do all the ticketing for our events, there's always a learning curve to the start up. We've been using this software for three years now and it certainly gets a little easier as time goes on. Again, having the online chat available almost 24/7 does make like easier, especially when in a jamb! Pros We use the software for about 30 days to design our events for the season. We're located in southwest Florida so season is December through April at the most. We don't get into any web-designing so being able to build an event from a template is so much easier for us. Adding in the various layers of tickets, fees, and donations, truly gives us our needed flexibility. Being able to set parameters with the timing of sales or number of participants is also a great feature. Two features we will be looking at more closely is communication with participants and attendee ticket scanning. Cons Using the software for a just short period of time per year and not knowing the many nuances to the software can be frustrating to sometimes figure out. One of our biggest concerns is for our live stream events and people sharing their email with the access information. This is something that is not necessarily easily figured out and I'm not fully confident it's been recorded properly. However, my chats with customer service have put me at ease that everyone should be able to access these events without a problem. Reason for choosing TicketSpice TicketSpice was chosen because they can handle in-person and/or live stream events, pricing was also much better than what we were currently paying, and I had been in conversations with \[SENSITIVE CONTENT\] who is both very customer service oriented and a great salesman. Eric made sure that I was completely comfortable with our decision to move forward and with any support that was needed in the setup. TicketSpice has not let me down! Review Source PR Peter R. Webmaster Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great solution for a diverse array of situations" September 15, 2022 5.0 Two of my clients use it and have for years. Great people and a great product and a great price. Pros Fair prices and great service, even for people like my clients who are using the software for things way outside the norm of event ticketing. (We use it for transportation ticketing.) Their programs are about as flexible as templates can get and even work with third-party automation software. Cons It's set up for concerts and conventions and the like so there's some improvisation we have to do. One day we'll convince them to cater more directly to small-time transport outfits but until then it's still a pleasure working with them. Reason for choosing TicketSpice Price and service Review Source EP Edyth P. General Manager Performing Arts Used the software for: 2+ years ### "Great for small theatre! " August 16, 2022 5.0 I love working with ticketspice. Pros Ticketspice is easy to use, but still has lots of options for customization. The customer care is too notch. If I ever have a question, it is answered quickly and thoroughly. They know their stuff! Cons I can not think of anything that really bothers me about this program. Review Source MA Mike A. Founder Used the software for: ### "Now the best ticketing software period" December 16, 2015 5.0 After coming from Eventbrite, and testing out MANY ticketing systems for our many events, I have found the NEW 4.0 version of Ticketspice to be the best and in a class by itself. Why? 1. The clean and modern look.. On MOBILE and on web - Looks great... Have yous een an Eventbrite's STRIPPED OUT mobile version? It looks like a contract of text! All the graphics are gone. 2. The crazy flexibility of the builder in Ticketspice. You can basically customize it to look CLEAN AND SHARP... Streamlined.. ONE PAGE ticket checkout... Move things around, add all different elements.... It's easy and interactive and looks GREAT and modern and clean... but without sacrificing features. 3. The responsive customer support... they'lll live chat with you any time to fix issues and open to suggestions.. They are the best. Ever try dealing with a person at Eventbrite. Good luck with that. 4. They add new features. Eventbrite is notorious for putting in their blog 'we are adding apple pay' or something like that then saying it won't be for months and never happen. These people are proactive. They probably have a smaller team and can move quicker. Eventbrite being cannot make changes quickly or at all... they promise things that never come. 5. The action commands. Nothing on ANY other ticketing system comes close. You can literally incentive in a major way by having sections appear based on criteria. Want to ovver a free t shirt when someone buys 10 tickets.. you CAN. Want to only show a ticket type for an age group when they put their age in. You CAN. Want to sell merch on the site... ANY amount (not 5 items like Eventbrite) You CAN. Want to have different instructions appear for different ticket types... you CAN. Want to have a 2 for one sale when someone buys multiples of 2 tickets.. you CAN.... You can do SO MUCH to incentive and create a ticket buying experience that is fn and gives people reasons to buy things. And is SMART without cluttering up the page. 6. The checkout process on one page is simple - easy for anyone. 7. Want to get paid.. WITHOUT WAITING?? They clear through STRIPE, WEPAY and other services that deposit NIGHTLY... NO WAITING for WEEKS to get YOUR money (like with Eventbrite). Oh.. YOU can set the fees.. any fee you like ... you aren't locked in.. like with Eventbrite. And they just charge 99 cents a ticket. Review Source CC Cori C. Producer Entertainment Used the software for: Less than 6 months ### "Blown Away" June 5, 2022 5.0 Excellent! Pros This was likely one of the most satisfying experiences I've ever had with any company, from design to implementation to speed of processing, and especially customer service. Top Shelf all the way. Cons Creating and loading reports wasn't as intuitive as perhaps could be, and the reports themselves, once generated, had glitches. Reason for choosing TicketSpice Having had experience with these products in the past, we wanted something new and budget friendly. After researching extensively, we were excited about the creativity we were allowed in building the ticket page, and the pricing was by far the best. Review Source CK Christina K. Teacher Education Management Used the software for: 6-12 months ### "Excellent ticketing option" July 27, 2022 5.0 Excellent customer service. Agents were very friendly, quick to respond and gave timely, helpful advice and offered other useful tops. Pros The software was easy to use, intuitive and facilitated event management. Cons It would be nice to be able to share seating layouts from one account to another. For example, the venue we used had their own ticketspice account, but since we were a separate group just using the venue on our own account, we had to create our own seating chart layout and could not import their existing seating layout. Review Source SF Shane F. Director Government Administration Used the software for: Less than 6 months ### "Just what our Theatre needed" November 1, 2023 5.0 I am very pleased with ticketspice and everything that I have been able to do with creating our event tickets & links to those tickets. It sure takes a lot of work away from what we did in the past. Pros Ease of use & information captured & reviewed. Cons No really much to not like about this product. Review Source KG Kelly G. Co-Founder Arts and Crafts Used the software for: 6-12 months ### "Best decision we ever made!!" February 18, 2020 5.0 The biggest benefit was the tickets were sent with every order, I did not have to worry about processing payments or tickets. If someone lost their email, I was able to go in and resend the ticket with no issue. Once a ticket was scanned, if someone tried to do it twice the app would turn red, so I didnt have to worry about duplicates. Just an overall great experience. Pros Absolutely love how easy the service is to use and how quickly we receive a response to any questions with detailed answers / instructions. The App is so easy to use for ticket scanning, it made our event flow so seamlessly. We will continue to use TicketSpice from now on. Cons Nothing, loved the whole experience. I do recommend watching tutorials to help configure certain things, but customer service was very responsive so it was not an issue at all. Review Source SW Seth W. President Entertainment Used the software for: 2+ years ### "We have been using Ticketspice for years!" September 13, 2022 5.0 Responsive with customer service and like using the texting service. Pros I have been using Ticketspice for years. I have used other companies but have found that Ticketspice works the best for our needs. Cons A little confusing in setting up your tickets. Reason for choosing TicketSpice I found the product easier to use Review Source SC Shannon C. Techno-geek Non-Profit Organization Management Used the software for: 6-12 months ### "Stellar product, stellar support!!!" August 24, 2016 5.0 I have used TicketSpice on events for about a year. When I first signed up, they had not yet launched the 4.0 platform, so all the TicketSpice pages for my first round of events were developed on the 3.0 platform. It was so easy to put together a snazzy event page, with a ton of customizable options. At the time, the only thing I was really missing was logic... And I found out at my event that the ticket scanning app was a huge battery drain! And then 4.0 rolled out... And also a new app that allows you to turn off the scanner without killing the app. Those were my biggest hurdles last fall, and they have been addressed. Regarding the team, EVERY contact I have had with them has been a stellar experience. They are friendly, engaging, funny, and oh, so smart... They have always been able to answer my questions and fix what I broke... :) Just this evening, I was working on an event page and had a question about setting up some logic to calculate a discount based on ticket quantities purchased, but it was almost midnight (Texas time). I decided to leave a message and wait for them to get back to me when they opened in the morning... But no... Eric responded within a minute or so, and not only did he answer my question, he wrote the logic for me, and then he took the time to make changes to the design of two of my pages so that my graphics looked better and worked better on a mobile platform. In all, he spent about an hour helping me tonight. Pros Flexibility, ease of use, packed with features, low cost, turnkey solution... To put it succinctly, I like EVERYTHING about this software. Cons Ummm.... <\*crickets\*>... Review Source VR Verified Reviewer Director Of Operations Chemicals Used the software for: 1-2 years ### "Best web-based option for all your ticket sales needs" June 22, 2018 5.0 Pros Create and customize virtually all aspects of free or paid ticket sales. Ticket spice allows you to choose how many customers per ticket, which is helpful when selling a table with multiple seats. Ticket spice also has GREAT customer service with their live chat features. Cons Ticket spice is very similar to another webconnex product, regfox. It is difficult to know when to use which option but regardless, is a great product. Review Source LM Lisa M. Owner Entertainment Used the software for: 1-2 years ### "Pumpkinfest Ticketing System" August 10, 2022 5.0 The only problem we were solving was line ups. Going to an on line ticketing platform will eliminate the line ups and also us to allow only a manageable number of people on the farm at a time Pros The ease of the product. It is also a simple process for our customers to use. Cons There are no cons it does everything I need it to do. Reason for choosing TicketSpice Many of the other farms had used them and they came highly recommended. I had many chats with people and they were very good to answer all of my questions. It was through the great custmer service that I decided to go with Ticketspice Review Source SM Steve M. president Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Customer Service" March 14, 2024 5.0 Incredible customer service. Always quick to respond. Pros What I like about ticket spice is the quality and knowledge of all team members. They respond rater quick. It has never take long to resolve any question I've had. Cons I would like to be able to have meal choices and reserved seating to be an option on a templet Review Source Similar Products Featured ## Related categories [Ticketing](https://www.capterra.com/ticketing-software/)[Event Check In](https://www.capterra.com/event-check-in-software/)[Virtual Event](https://www.capterra.com/virtual-event-software/)