# TicketSpice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TicketSpice the right Ticketing solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146463/TicketSpice/reviews --- TicketSpice 4.8 (105) [View alternatives](https://www.capterra.com/p/146463/TicketSpice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TicketSpice Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews cC christa C CEOFarming, 51 - 200 employeesUsed the software for: More than 2 years. “Support to ticket holders from my end with requests and information, i.e., for change in reservation, etc., is very user friendly.“ June 11, 2024 Ash U DirectorFund-Raising, Self-employedUsed the software for: 1-2 years. “I rely on being paid efficiently, reliably and promptly. If you rely on ticket money to support your event expenses, this platform is not a great fit.“ March 5, 2026 SM Stephanie M Office ManagerEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “The templates offer many different scenarios so we easily found one that would fit our business.“ October 23, 2024 Ash U DirectorFund-Raising, Self-employedUsed the software for: 1-2 years. “I chatted someone at 8am for support with a topic and at 2:21 that day, they still hadn't resolved the issue.“ March 5, 2026 TF Teresa F Director OperationsMusic, 2 - 10 employeesUsed the software for: More than 2 years. “We switched from EventBrite to TicketSpice and have not remotely regretted our choice. “ June 18, 2024 KH Kennedy H FounderNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “As a non-profit organization, these fees significantly impacted our budget and were not clearly communicated upfront.“ May 14, 2025 KP Katherine P Committee memberEvents Services, Self-employedUsed the software for: Less than 6 months. “Weekly deposits are a bonus.“ May 16, 2024 CP Carey P OwnerFarming, 51 - 200 employeesUsed the software for: 1-2 years. “At times, tickets just purchased don’t show up to be scanned in.“ May 16, 2025 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jared D. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Fantastic Ticketing Tool " May 10, 2019 5.0 TIcketSpice has saved many nonprofits I've worked with lots of funds by the lower fees they charge compared to other ticketing systems out there. Pros TicketSpice is an incredible ticketing app I recommend to nonprofits all the time to use. TicketSpice makes it easy to create ticket registration form pages as well as confirmation emails. Their rates are much cheaper than Eventbrite's and they have some additional features for nonprofits that outweigh Eventbrite. Cons Although you can customize your registration forms, there are parts of the form builder that can feel a bit dated. Some of their templates could use a bit of updating. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSpice Cheaper rates and more fields required by nonprofits. Review Source SM Stephanie M. Office Manager Entertainment Used the software for: Less than 6 months ### "Exceeded our expectations! " October 23, 2024 5.0 I am absolutely excited to launch our ticketing page! Last year we did it all old school (I schedule personal animal encounters) and it was all based on customers filling out a form, I call them back to schedule a time slot, send an invoice, repeat calls to have them pay invoice, call back for event reminders, and then follow up with email. It took a LOT of time and effort and we missed so many opportunities (I feel) since we could not secure their interest right away. With TicketSpice, it is eliminating HOURS of my time each week and I feel it will increase our sales since it will be a timely decision for interested parties. TicketSpice made it easy and affordable to increase our revenue while giving me back time to work on other projects. All in a very professional looking platform. Everyone I have worked with at TicketSpice is pleasant, friendly, encouraging and fun! Pros Once I understood the concept (I have no background in programming or setting up something like this) it was pretty easy and fun! The templates offer many different scenarios so we easily found one that would fit our business. Best part in setting up....the support! Every time I had a question that I couldn't find the direct answer for in the set up steps, I used the chat feature and was connected right away to someone who took the time to understand what I was trying to accomplish, laid out simple directions and explanations to achieve that and in some cases even sent a quick video snippet of how to do it. I worked with \[sensitive content hidden\] a few times and he built my confidence in building this platform. Now I am seeing the benefit with using TicketSpice in other areas of our business. Cons I wasn't sure where or how to start. The overview videos I had found were very general and quick. Then I found the Help Center and started working my way through those steps. Once I found this, I felt like I had a roadmap of how to proceed. Alternatives considered [Beyonk](https://www.capterra.com/p/236278/Beyonk/)[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing TicketSpice High ratings and such positive reviews. The price! Then looking at the demo it didn't seem so out of reach to create something that would reflect us. Review Source Ash U. Director Fund-Raising Used the software for: 1-2 years ### "Issues receiving payments from Ticketspice" March 5, 2026 1.0 Overall, I do not recommend this program if you are a DIY event planner. I rely on being paid efficiently, reliably and promptly. If you rely on ticket money to support your event expenses, this platform is not a great fit. Pros The fees are great compared to other programs and the site is easy to build. I really appreciate how user friendly that part is. Cons The customer service. There was inadequate support when I didn't receive a payment. I chatted someone at 8am for support with a topic and at 2:21 that day, they still hadn't resolved the issue. They told me it should be resolved "later today or tomorrow" which is just unacceptable. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSpice The cost, low fees, and ease of setting up the ticket site. Review Source CO Christian O. Creative Director Marketing and Advertising Used the software for: Less than 6 months ### "TicketSpice is a great alternative to any the more expensive big name companies" November 1, 2024 5.0 I used TicketSpice for a charity event and had an amazing experience. Purchasing tickets, tracking payments, adding donations, refunding tickets, and checking people in on the day of the event were all straightforward and intuitive. Pros TicketSpice had a great product that was easy to use, had a very reasonable processing fee, and had excellent support, both documented and direct support staff. Cons None. I compared TicketSpice against many of the other popular ticketing companies and they offered the best rates without any loss of functionality or support. Alternatives considered [Zeffy](https://www.capterra.com/p/220131/Zeffy/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSpice Processing fees were a huge factor since we were a small charity event with high ticket prices, and we did not want to incur high processing fees. TicketSpice offer the best rates but also a great suite of features and amazing support. Review Source CP Carey P. Owner Farming Used the software for: 1-2 years ### "TicketSpice " May 16, 2025 5.0 We have enjoyed working with TicketSpice and happy that we switched over…just wish we would’ve done it sooner. Pros The ease of transactions and the customer support. When tickets are bought in groups (as they generally are with families) you can select the number of attendees present at check in. If someone wasn’t able to come, their ticket remains valid for use during the season. Cons At times, tickets just purchased don’t show up to be scanned in. The membership vs passes can be confusing Switched from [TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) Their platform would crash because they were able to handle the volume of their clients. Review Source MW Michael W. President Owner Entertainment Used the software for: Less than 6 months ### ""\[sensitive content hidden\] was definitely the key to my success"" October 30, 2024 5.0 I would give it A+. A bit confusing in the beginning BUT I am not "techy" at all. The customer service was AMAZING! I worked with \[sensitive content hidden\] and he made sure that alllllll of my concerns were addressed. I am a happy Ticket Spice user! Pros I liked the patience and the thoroughness that \[sensitive content hidden\] had with me. I have already made a mention to my group of Playwriters! Cons I wish they had a "set up for dummies manual" Alternatives considered [Ticketbud](https://www.capterra.com/p/125237/Ticketbud/)[TicketingHub](https://www.capterra.com/p/128655/TicketingHub/) Reason for choosing TicketSpice Ease of use, and the customer service, \[sensitive content hidden\] was VERY instrumental Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) pricing, payout, ease of use, and customer service! Review Source BG Brennan G. Sys. Admin Insurance Used the software for: 1-2 years ### "Ticketing with Room for Improvement" June 8, 2025 4.0 Pros its customization options, allowing event organizers to tailor ticketing pages to their branding needs Cons Some users find that reserved seating options could be more advanced for complex venues. Others mention minor technical issues with embedding or report generation Review Source KH Kennedy H. Founder Non-Profit Organization Management Used the software for: 1-2 years ### "High fees for non profits " May 14, 2025 1.0 We were shocked to discover that we were charged $600 in processing fees by TicketSpice. As a non-profit organization, this unexpected cost significantly impacts our budget. We are extremely dissatisfied with this experience and will be reconsidering our future use of their services. Pros We originally did like the system for ticket purchasing and managing ticket sales. Cons What I liked least about TicketSpice was the unexpectedly high processing fees we incurred. As a non-profit organization, these fees significantly impacted our budget and were not clearly communicated upfront. This experience has made us reconsider using their services in the future. Review Source JC Jason C. Managing Member Business Developement Sports Used the software for: Less than 6 months ### "We love Ticketspice!" October 16, 2024 5.0 Extremely pleased, customer service is a text away, they’re helpful, real people. We can get good data, test out coupon codes in different advertising campaigns and see what our ROI is. I thought it would be hard to get customers to adopt, but they are! Pros It’s easy to use, I even can customize pages easily. There’s so many features, getting add ons, merch, opt ins etc. it’s helping our business sell tickets easier than ever. Cons I wish there was a landing page with all of our upcoming events and people can just visit one page, see our touring schedule and buy accordingly. Review Source ES Erin S. Director of Event Services and Housing Events Services Used the software for: 1-2 years ### "Helpful Ticketing Software" November 22, 2024 4.0 Overall, I've had a good ticketing experience with TicketSpice. The software is very user friendly and the customer service is relatively quick and very helpful. I do prefer to use it more for events that we are preselling tickets rather than onsite ticket sales, but I've managed both successfully through this platform. Pros Ticketspice looks super sleek on the front end and has a lot of design options. I love the variety of ticketing options, and once you learn the software, it is super user friendly on the backend. There are a ton of customizable features that help make your event ticketing process a success. Cons The reporting isn't the best. While it's nice to be able to customize some reports, the system is missing a lot of basic options that most other softwares have. I often feel like I'm having to do a ton of searching and manipulating to locate basic fields. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSpice Pricing was much better than event brite. Review Source RM Rosmel M. Producer Education Management Used the software for: Less than 6 months ### "This is the ticket platform you’re looking for " March 14, 2025 5.0 Just amazing! First time using them and it will not be the last Pros Communication and effectiveness! Great great experience Cons There was actually nothing I didn’t like Review Source CF Carlye F. Dance Studio Owner Entertainment Used the software for: 2+ years ### "Positive Experience" September 3, 2024 5.0 Pros They are very fast at responding and are knowledgable about their site. Cons That there is no phone number that I am aware of to call. Review Source SZ Stephanie Z. Event Planner Farming Used the software for: 2+ years ### "Agrotourism, orchard events, winery events and much more! LOVE TICKETSPICE" August 19, 2022 5.0 Wonderful! Great company. You talk to real people who will answer you usually very quickly. They have the live chat for questions, help articles as well as personal video chats when setting up pages if you need assistance. Having the new managers overseeing our farm has been a really nice new addition to know we have one specific person that understands our account and checks in on us regularly. They are also very open to creating solutions when you encounter a challenging situation so that your ticket page can be totally customized to what you want it to be! Pros The customer service is top notch. Never worked with a company that has paid as much attention to detail, willing to answer questions quickly and effectively, genuinely nice people! Everyone has been fantastic. We have been with ticketspice for over 3 years and love it. They are always updating software and making improvements in our field of work (agrotourism) and regularly hold webinars showing new features! Cons I wish the reports could be a little more specific so I don't get data overload when looking for something specific (such as a specific type of merchandise verses all the merchandise). The longer I have used the system the better I have gotten at understanding how the ticket pages work, but if most users are not familiar it can be a learning curve. Reason for choosing TicketSpice We were referred to Ticketspice through some farming/agrotourism groups we are in and have been 100% happy with the decision. We never offered online tickets perform (apart from a few eventbrite options through facebook) but this is company has far exceeded our expectations. It's really transformed the way we can now interact with our customers coming to the farm for admission, u-pick, special events, winery events and so much more! Review Source KW Kirk W. Technology Chairman Fund-Raising Used the software for: 6-12 months ### "SDCCE TicketSpice Review" April 8, 2024 5.0 I am very pleased and I plan on using TicketSpice for more events in the future. Pros The ease of use. Prior to using TicketSpice everything was done by hand. TicketSpice saves us a lot of time with registration. Cons I actually have not had any problems. The program is great and the support is outstanding. Review Source CD Cori D. Operations Manager Wine and Spirits Used the software for: 2+ years ### "Do more, Make more, Keep More" March 11, 2020 5.0 Our overall experience with Webconnex and their Ticketspice platform has been excellent. They have created a great product and backed with a great team to assist you in any way they can is a win, win for us as an organization that really needed to optimize our time and organize the way we did business. Pros Ease of use and integration with our company was number 1 for us. We have grown up right along side of TicketSpice and it has only gotten better. The initial implementation was easy, successful and all due to their excellent support team. Their analytics is an important aspect of the software to us as well as flexibility to customize. Cons There are always room for improvement and before you can even ask for it the team at Webconnex will most likely have thought of it and already working on it. They are always open to suggestions! Reason for choosing TicketSpice Because only cool people know about it ;-) Review Source SQ Sarah Q. Event manager & ticketing director Used the software for: 2+ years ### "Peanut butter ticket time" August 4, 2016 4.0 I had a good experience overall. It's always challenging to switch versions but I found it to be pretty easy. Pros I like the look and feel much better. Software looks great on mobile devices and loads fast. templates are easy to use. Cons It is sometimes difficult to find what you are looking for, or the best way to do something. I also don't really like how you can't get totals for the different ticket types easily without pulling a report. There is that one graph with the sales trends which is helpful, but when your ticket types over lay each other, you can't really view them unless you zoom in extra close. Would be great to see those numbers with a roll over or a chart of how many and how much. Another issue is tokens. I wish you could set up a token and add the ticket types you want to instead of having them all go into the same token. I know you can set it up through the app to have the ones you want selected but having to update all the devices to do that can be time consuming. From a manager point of view I do not want my ticket takers to have access to types of tickets they can scan. Leaves room for error at a very busy event. When it comes to CSS I had some issues getting what I wanted to work all over the document. Front sizes would jump or not stick when I would use the HTML button. I finally gave up. Would be great to have a tutorial on how it works and if there are any tricks. Review Source CC Cori C. Producer Entertainment Used the software for: Less than 6 months ### "Blown Away" June 5, 2022 5.0 Excellent! Pros This was likely one of the most satisfying experiences I've ever had with any company, from design to implementation to speed of processing, and especially customer service. Top Shelf all the way. Cons Creating and loading reports wasn't as intuitive as perhaps could be, and the reports themselves, once generated, had glitches. Reason for choosing TicketSpice Having had experience with these products in the past, we wanted something new and budget friendly. After researching extensively, we were excited about the creativity we were allowed in building the ticket page, and the pricing was by far the best. Review Source CK Christina K. Teacher Education Management Used the software for: 6-12 months ### "Excellent ticketing option" July 27, 2022 5.0 Excellent customer service. Agents were very friendly, quick to respond and gave timely, helpful advice and offered other useful tops. Pros The software was easy to use, intuitive and facilitated event management. Cons It would be nice to be able to share seating layouts from one account to another. For example, the venue we used had their own ticketspice account, but since we were a separate group just using the venue on our own account, we had to create our own seating chart layout and could not import their existing seating layout. Review Source SF Shane F. Director Government Administration Used the software for: Less than 6 months ### "Just what our Theatre needed" November 1, 2023 5.0 I am very pleased with ticketspice and everything that I have been able to do with creating our event tickets & links to those tickets. It sure takes a lot of work away from what we did in the past. Pros Ease of use & information captured & reviewed. Cons No really much to not like about this product. Review Source KG Kelly G. Co-Founder Arts and Crafts Used the software for: 6-12 months ### "Best decision we ever made!!" February 18, 2020 5.0 The biggest benefit was the tickets were sent with every order, I did not have to worry about processing payments or tickets. If someone lost their email, I was able to go in and resend the ticket with no issue. Once a ticket was scanned, if someone tried to do it twice the app would turn red, so I didnt have to worry about duplicates. Just an overall great experience. Pros Absolutely love how easy the service is to use and how quickly we receive a response to any questions with detailed answers / instructions. The App is so easy to use for ticket scanning, it made our event flow so seamlessly. We will continue to use TicketSpice from now on. Cons Nothing, loved the whole experience. I do recommend watching tutorials to help configure certain things, but customer service was very responsive so it was not an issue at all. Review Source RS Rick S. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "TicketSpice is amazing" March 17, 2020 5.0 One year, we decided to use another ticker service and it was a disaster. Never again! Pros Anything that I would want to produce online tickets has been implemented by TicketSpice. The thought and care is outstanding! Anytime I need assistance, support is ready to help. I have peace of mind as our events are about to happen to know that I will have an up-to-date back end data available as well have the ability to communicate with users who have an issue! Cons Personally, NOTHING. As I stated earlier, the team at TicketSpice continue to improve this product. Review Source BH Becca H. Event Coordinator Events Services Used the software for: Less than 6 months ### "Great platform for Ticketing!" April 10, 2024 5.0 Pros This is very easy to set up and manage! The reports are detailed and the user side is friendly for non-tech-savvy attendees. But the best part about TicketSpice is the customer service! The team is available to help and they are so friendly and willing to go the extra mile! Cons We really need a platform that can offer reserved seating and assign unique names to each seat. Review Source kR keith R. Consultant Events Services Used the software for: Less than 6 months ### "Well put together platform" March 18, 2024 5.0 Pros Easy to use, great customer support, less costly than competitors, great and extensive features Cons Took a little bit to understand the workflow. Once that was locked down, easy to use Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Review Source BH Billy H. President Religious Institutions Used the software for: Less than 6 months ### "RegFoxRocks!" March 7, 2022 5.0 Pros This system of event registration works! As a non-webmaster guy, it was my rescue (with a little help from God, as I asked Him first) As I developed the site, and ran into bugs, the immediate text support, the how to articles and the “schedule a phone consult” features worked together to make RegFox a real event registration super sharp do it all TOOL. Kudos to all y’all who brought this platform to reality. Review Source Kalyn H. Used the software for: ### "Stress free ticket sales" December 12, 2016 5.0 If you are planning a large event, there is already so much to worry about! After trying TONS of ticket selling platforms, this was by far the most comprehensive and competitive as far as pricing and functionality. I am so impressed with the level of customer service. They have truly worked with us to make sure our events go off without a hitch! I would suggest this to an organization, big or small, for your next ticket selling platform! Review Source Similar Products Featured