# Page 2 | BalancedComp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is BalancedComp the right Compensation Management solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/146479/BalancedComp/reviews --- BalancedComp 4.8 (86) [View alternatives](https://www.capterra.com/p/146479/BalancedComp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of BalancedComp ## Showing most helpful reviews Showing 26-50 of 86 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Juan C. HR OD Specialist Financial Services Used the software for: 6-12 months ### "Need a support line" March 18, 2025 4.0 For the most part, this is a sound system. There is room to make improvements, but I'm not sure we can wait for the improvements we need. Pros the ease of updating and creating positions Cons There is no support line to call. Sending a ticket and not knowing if it has been reviewed or what its status is. There is no place on the admin page to see your support ticket. There is no confirmation email with a ticket number. There is just the chat that says a ticket has been created. I am not a fan. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing BalancedComp the budget page to help with setting the years overall budget. Creating a position and verify against the market. Review Source Response from BalancedComp March 19, 2025 Hey Juan! Thanks so much for taking the time to share this feedback — you raised some great points. We don’t have a dedicated support line on purpose. Instead of filtering you through multiple tiers of support, we want clients to call our main line (316-927-2668) and reach a seasoned consultant immediately who knows the product inside and out and can solve the problem right then and there. On the ticket side, you’re absolutely right that we could improve communication. We’ve focused on providing a same-day response and resolving tickets within 48 hours (which has worked well for most clients with a 98% satisfaction rate), but adding a confirmation email with a ticket number is an easy fix — we’ll make that happen. We're also looking into adding a way to view your previous tickets and their status from within the app. Thanks again for the thoughtful feedback. We’re always looking for ways to improve, and this kind of insight really helps us fine-tune the experience. AM April M. Chief Human Resources Officer Banking Used the software for: 2+ years ### "Comp experts a phone call away " March 7, 2025 5.0 Working with BalancedComp has been a game-changer for our organization. Their expertise in creating a tailored compensation strategy helps us retain our top talent and attract new, high-caliber individuals. Their data-driven approach ensures we stay competitive in the market. I highly recommend BalancedComp for any financial institution looking to optimize its compensation strategy! Pros The people and the service they provide. I love how my relationship manager guides me through the process. She understands our business, has experience to draw upon, and helps me create conversations to have with our leadership team and employees. Cons I wish I could integrate this with our payroll system. Our payroll system won't allow it. Alternatives considered [Compease](https://www.capterra.com/p/108972/Compease/) Reason for choosing BalancedComp Ease of use, referral from a reputable source Review Source KW Karen W. HR Director Financial Services Used the software for: 1-2 years ### "BalancedComp wins with topnotch client support" March 21, 2025 5.0 The best thing about BalancedComp is the support! Every experience I've had with their team has been positive and productive. They offer ongoing training, which is so helpful when it's time to develop an annual compensation budget. I 100% recommend them if you in the market for a compensation vendor. Pros We moved from a compensation competitor to BalancedComp a few years ago. BalancedComp's user interface is superior in all ways. The website is easy to navigate and customize. The compensation range recommendations are more aligned with our markets and the reports are easy to understand. Cons I haven't found anything yet. They are very responsive to client suggestions and one or two of my ideas have shown up during product updates. Switched from [Compease](https://www.capterra.com/p/108972/Compease/) Lack of support and impression that the salary ranges weren't accurate for our regions. Review Source Theresa C. Career Specialist Banking Used the software for: 1-2 years ### "Great Resource. " March 19, 2025 5.0 I am very pleased with BalancedComp. The support team is very responsive and easy to work with. Performance management is a great tool. Pros Support and the ability to compare the market salaries. Cons I would like to be able to upload my job descriptions so that creating a new role would be easier. Review Source DP Doris P. SVP, CAO - CHRO Banking Used the software for: 6-12 months ### "Extremely Satisfied" March 12, 2025 5.0 My experience has been awesome. \[sensitive content hidden\] is great to work with, she takes the time to explain the features of the compensation tool and walks you through step by step. I can't say enough about Balanced Comp and their awesome Team. Kudos to the Developers for creating such a great tool. Pros The system is so user friendly. The Balanced Comp Team are amazing to work with. They are very knowledgeable, patient, and supportive. The tool has everything you could think of to ease the compensation experience. Cons Can't think of any cons except that I wish I had known about them sooner. It would have saved a lot of time and energy. Alternatives considered [Salary.com](https://www.capterra.com/p/89832/TalentManager/) Reason for choosing BalancedComp Great compensation tool, customer support and user friendly. Review Source CH Carrie H. Director of Human Resources Banking Used the software for: 1-2 years ### "Comp at your fingertips" March 11, 2025 4.0 We are pleased overall with BalancedComp. \[sensitive content hidden\] is knowledgeable, personable, and helpful and the system itself is set up well and user-friendly. Pros Ease of use and responsive, helpful team. Cons BalancedComp does not accept feeds from any payroll/HRIS systems, so the data update process is manual. Alternatives considered [Salary.com](https://www.capterra.com/p/89832/TalentManager/)[PayScale Suite](https://www.capterra.com/p/130636/PayScale/) Reason for choosing BalancedComp I like the smaller size of the company and that you specialize in the financial industry. Review Source KP Keith P. AVP Training and Talent Manager Banking Used the software for: 2+ years ### "Highly Recommended" March 21, 2025 5.0 We have been using it for 7 years now and I don't think we would even think of switching vendors as we are extremely satisfied with this product. Pros The ease of use. It is a very simple system to administer and is also extremely easy for the end user. The system just makes sense, and the support team is fantastic! We also love the holiday themes and funny little sayings. It's the little things in life! Cons We wish you could have multiple types of plans for employees at the same time. For example, have a 90 day review for a new hire set up at the same time as the annual review (which we make available to start making comments in March). Alternatives considered [PayScale Suite](https://www.capterra.com/p/130636/PayScale/) Reason for choosing BalancedComp It had everything we were looking for, and your team seemed like a good a fit for WSB. Review Source MI Mark I. HR Business Partner Banking Used the software for: 2+ years ### "Recommend BalancedComp" March 7, 2025 5.0 Implementation was very easy and a great thing for our company. We have been with BalancedComp now for almost 3 years and find it very valuable. Pros The system is very user friendly. Having an import is also one of the many pros. All of the staff at BalancedComp is very friendly and great to work with. Cons It's hard to think of any cons. I would say none. Reason for choosing BalancedComp Focused on the banking industry and that really helped us. Review Source KS Kristen S. Director of Human Resources Financial Services Used the software for: 6-12 months ### "Excellent company!" March 7, 2025 5.0 Our experience has been excellent and I would recommend to anyone in the Financial Services industry. Pros I feel it is most relevant for our industry and size when it comes to compensation. Cons Not one thing. We will continue with BalancedComp Switched from [Compease](https://www.capterra.com/p/108972/Compease/) Compease did not feel most current and too expensive Review Source RM RJ M. Culture and Inclusion Officer Financial Services Used the software for: 2+ years ### "A+ Product for Financial Institutions! " March 9, 2025 5.0 My entire experience has been seamless with great communication and always a timely response on any questions that might arise Pros Easy and accessible, along with plenty of reporting to support any decisions that are made Cons Like any software- as a user you have to stay up to date on the changes/upgrades that occur. But it was manageable. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing BalancedComp ease of usage and broader data available Review Source DB Donna B. CEO Financial Services Used the software for: 1-2 years ### "Do it now. The cost will more the pay for the product." March 7, 2025 5.0 Wonderful!!!! Wish we had done is sooner Pros EVERYTHINK. We kknow are employees are be paid to market, we can easly budget for salaries, job descriptions and job rating is a breeze. The use of this product free us numerous staff hours. our Representative has been with us all the way and from day one!!! Thanks \[sensitive content hidden\] Cons I have not seen any draw back from this product. It does take some time to load your information into the system however our representative did a lot of this for us Review Source AP Allison P. HR Generalist Banking Used the software for: 2+ years ### "A Great Addition To Your Company's HR Toolkit" March 7, 2025 4.0 Overall, BalancedComp is a user friendly platform, with a great set up and convenient resources for HR. It makes keeping track of performance plans easy, and effective, as well as mapping out increases and competitive pay for year end. Pros I appreciate the templates and resources available to the admin users. The platform is easy to use, and easy to understand. I feel that it works well to store information and provide an effective performance plan for your employees. Cons I would prefer to have the admin view in both BalancedComp and BalancedResults when I log in, as I more often use it for admin purposes that my own performance tracking. I personally feel a default scale of 1-5 would be better suited for most companies, as the threshold between meets and exceeds can be hard to determine at times. Review Source AW Autumn W. HR Manager Financial Services Used the software for: 6-12 months ### "Balanced Comp- BFCU" March 7, 2025 5.0 It has been wonderful. When we need clarification there is always someone willing to jump on a call and walk us through it. Pros I love that Balanced Comp takes the current market into account when we create our annual budget. It helps us make sure we are maintaining competitive pay rates. Cons We would like to be able to do our 90-day reviews through Balanced Comp, but we would have to create two roles for each position in order to do so since our objectives are different in the first 90 days. Review Source IS Ian S. Talent Acquisition Specialist Banking Used the software for: 6-12 months ### "Great resource for any FI operating in multiple states" March 7, 2025 5.0 The BalancedComp team is professional, thorough, and very timely. I can always count on a grading request for a new position to be handled promptly, and the team is always happy to answer any questions I might have about compensable factors. Pros The ability to select differ locations ("branches") to ensure we're making equitable and competitive offers to remote candidates is huge. BalancedComp delivers outsized value. Cons I wonder if the loading screens would go faster without all of the silly puns and jokes (but those are charming as well). I truly struggle to come up with a valid complaint. Review Source TD Trisha D. Vice President Human Resources Banking Used the software for: 2+ years ### "BalancedComp has been a positive experience" March 21, 2025 5.0 Everyone at BalancedComp is helpful. Whenever I need to call their customer service has been top notch. Pros Balanced Comp has made the process for determining annual pay increases easier. The wealth of compensation information BalancedComp has available gives peace of mind when it comes to pay ranges for positions. Cons At this time nothing. Balanced Comp has been a positive experience so far. Review Source KK Kassaundra K. HR Manager Financial Services Used the software for: Less than 6 months ### "User friendly valuable program!" March 7, 2025 5.0 I am impressed with the program and its capability to allow smaller organizations compete no matter what market they are in. Compensation matters and balanced comp helps direct the conversation! It was also instrumental in budgeting for the new year! Pros Having the confidence to have compensation conversations that are effective and based on facts. Cons Would like to see more reporting functions. Review Source AW Amy W. VP, Human Resources Director Banking Used the software for: 2+ years ### "Positive Experience and Happy Client" April 3, 2025 5.0 Very good, excellent and responsive company. Good value for the product. Pros Performance management from job descriptions Cons Template job description templates and language suggestions need to be updated. Review Source RL Raquel L. HR Manager Financial Services Used the software for: Less than 6 months ### "New to CUs and very impressed!" March 7, 2025 5.0 As a new HR Manager, BalancedComp's features allow me to communicate our compensation philosophy and pay decisions confidently to our leaders and staff. Pros I love working with my Sr Executive Consultant, \[sensitive content hidden\]. She always provides fast and courteous service, and I trust her expertise when it comes to making sound compensation decisions for my company. Cons The only thing I would change is I'd like the ability to print batch market adjustment letters individually as opposed to one large file. Review Source VR Verified Reviewer Director of Member Experience Banking Used the software for: 2+ years ### "A True Partner" February 1, 2019 5.0 Pros Using BalancedComp gives me the strength of 10 people. If I were to replicate the same process and results, I would be spending hundreds of hours and tens of thousands of dollars. BalancedComp brings in a variety of salary sources, levels them, and presents the information in a very usable fashion. Additionally, the software gives us a default compensation philosophy we can use to springboard in developing our own. This was particularly helpful when we first started taking a deeper dive into compensation restructuring. Lastly, the support I get from BalancedComp is superb. They can't always provide me with a solution at no additional cost, but they listen to me needs and work really hard to find a way to help me. I always feel helped and to sold to. Cons As a data guy, I like to splice and dice the information to glean insights on the results of implementing our compensation strategy. I care that we are paying at market and on schedule based on experience in the position. I really heavily on the reports BalancedComp provides. However, there are some views that I want that the system can't generate. So I end up manually entering the data in Excel in order to produce the reports I want. Because I'm only one of a handful of clients that asks for these special reports, BalancedComp just can't justify investing their development into providing these reports. Review Source Response from BalancedComp February 5, 2019 This may be my all time favorite reference. Please email me at Christie@balancedcomp.com so I can beseech you to allow me to post this on our website. This is exactly what we hope to do for our clients - give them the strength of 10 people. VR Verified Reviewer Vice President Human Resources Banking Used the software for: 1-2 years ### "Worst system & support I've ever experienced" April 16, 2019 1.0 It was one if the worst companies I've worked with. The lack of ability to provide specific feedback in each section of the review to the drafter, makes the process time consuming and inefficient. Instead of spending time making cute comments that pop up when you exit or submit a review, for example, maybe spend that time making the software functional and user friendly. After we made the mistake of contracting with them, I discovered others in HR at other organizations had difficulty with Balanced Comp and decided to go another direction. Luckily they discovered their incompetence before signing on the dotted line! Pros We we're excited about automating the performance review process. Cons The restricted nature of the software. Ex. Must have specific number of approvers assigned to a review, no matter the level the employee is at in the organization. And stop calling performance reviews, "plans". It makes no sense and just shows how out of touch Balanced Comp is. Review Source Response from BalancedComp April 18, 2019 I am dismayed at your response and must suspect you are a competitor who is writing very nasty things. You can see what 99.9% of our clients have said about us. But if you are sincere, I hope you will give me the opportunity to address each and every one of your points of contention. For example, it isn't true that you need a specific number of approvers. Our clients love us. We have a 95% retention rate over our nearly 9 years of business. VR Verified Reviewer VP Human Resources Financial Services Used the software for: 2+ years ### "Great Product and Easy to Use" February 1, 2019 5.0 BalanceComp has been a great company to work with. Their products have really helped HR look well prepared when asked by our CEO and CFO for reports/budgets. Pros It is a very easy product to use - from inputting your employees to sorting to seeing where the fall in their labor grade (comp ratio). Reports that would take hours to do if you were trying to do it manually to do are generated in seconds. There are lots of templates/samples so you don't have to start from scratch. Love that is is specific to the credit union world. Their customer service is great and they are open to listening to suggestions if you have any way to improve their product. Cons For the most part there really isn't anything that I don't like about their products (Balanced Comp and Balanced Results) Review Source Response from BalancedComp February 5, 2019 Thank you for your kind words. One of our main goals is to make HR look great in front of the rest of the executive team. That made our day! VR Verified Reviewer VP Human Resources Banking Used the software for: 2+ years ### "Balanced Comp Revew" February 4, 2019 5.0 Excellent. Pros The system is easy to navigate and user friendly.The Customer support is great. If you need assistance with any aspect of compensation, such as grading positions, market conditions for a specific position, or compensation trends, they will get you the information you need. The database of benchmark positions is also helpful, and their reports are one click and easy to use. Cons There is no report writer tool; therefore, you must use the reports that are in the system. Also when scrolling down, column headings disappear, and you lose sight of the content ‘title’ to know what number you are reviewing (such as rate, range mid-point of the range, etc.) It would be helpful to have column headers frozen on employee lists. Review Source Response from BalancedComp February 22, 2019 Thank you for taking the time to review BalancedComps salary administration system. We are delighted you would 9/10 times likely to recommend us. I wanted you to know that in our next release, due out this June, we have taken care of the title not being seen as you scroll issue. You are 100% right. That needed to happen. Stefany C. VP Human Resources Banking Used the software for: 2+ years ### "Industry specific, which is great" February 12, 2019 4.0 Pros I like that their information is industry specific, which is helpful and more relevant that some of the other reports out there. Cons If it could be a little more user friendly. It has cute prompts, but sometimes it's hard to know where to start. Review Source Response from BalancedComp February 13, 2019 Hi Stefany, Thank you for your review. It can be confusing when you inherit a system. The onus is on us to provide training and fully support you. That truly is our desire. Please call in and schedule a time with Deb to get a full review. We provide ongoing training at no additional charge on the entire system or just the budget builder or the importer or whatever your need is. SS Susan S. EVP/Director of Human Resources Financial Services Used the software for: 2+ years ### "Excellent product/excellent company" February 5, 2019 5.0 They are unmatched in customer service. I used Balanced Comp with my prior employer and very readily contracted with them again when I changed to a new employer who didn't have an automated salary program in place. Pros This software provides a strong salary administration system that is easy to use, defensible, easy to explain internally, and has improved our overall processes related to salary administration tremendously. Cons I'm stumped on what to say for a con. The only con I can say is the inability to search for a person or title without first bringing up or returning to the complete listing of persons or titles. Review Source Response from BalancedComp February 12, 2019 Thanks Susan, I appreciate you taking the time to write a review. I'd like to take your suggestion to our product team. LK Lauren K. Director of Human Resources Banking Used the software for: 1-2 years ### "BalancedComp is easy to use on all levels and requires little oversight from an HR standpoint" March 5, 2018 5.0 Compensation management at my fingertips with the information I need to manager our company's compensation. Electronic performance review program that takes a lot of the labor associated with writing reviews so my employees can get back to business! Pros It is intuitive, recently they updated the look and feel and I was able to navigate it with little to no instruction. It's clean looking and it feels like the developers really thought of the user rather than standard design, it makes sense to users on all levels! Cons I honestly can't think of one, it's one of the easiest platforms I use in my day to day! I get the same feedback from my managers which makes my life easier that I'm not teaching the mechanics of writing performance reviews and can focus more on the spirit of them! Review Source Response from BalancedComp April 3, 2018 Lauren, You are an awesome client to work with. Thank you for the kindness of your review on Capterra. 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