Who Uses This Software?

Ecommerce, Retail, Travel, Online Sales: Head of Digital, Digital Experience Leaders, Security Experts, System Administrators, IT Teams, Service Delivery, Website Managers, Product Owners, Developers


Average Ratings

10 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • RapidSpike
  • www.rapidspike.com
  • Founded 2015
  • United Kingdom

About RapidSpike

Fast, secure and well structured digital platforms achieve better revenue conversion, improve user experiences & reduce global energy consumption. RapidSpike is a Digital Experience Monitoring Platform that interacts with digital platforms exactly as customers do. We focus on 3 key interactions: uptime, performance & security pinpointing critical digital platform issues and improvements, presenting them back as clear compelling actionable insights & reducing exposure to Magecart type attacks


RapidSpike Features

  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting
  • Competitor Analysis
  • Content Management
  • Keyword Research Tools
  • Link Management
  • Performance Metrics
  • Problem Area Alerts

RapidSpike Reviews Recently Reviewed!


Piece of mind, value and responsive

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The RapidSpike system is one of the most important my team has, helping us to monitor our customer's digital experience, across a number of online interfaces (from various suppliers, website and servers).

The sheer breadth of features is astounding for the cost and the piece of mind it provides is priceless.

With RapidSpike in place, I can monitor those poor performing services/suppliers, or those servers that go offline too often, and I can even monitor for data breaches and hacking! There is no other single tool that I'm aware of that can offer this many digital goodies to the same high quality or for the same budget.

Cons: Nothing. Every aspect of it is useful and we utilise all of the features on offer.

Overall: I cannot recommend RapidSpike highly enough.

The features are amazing and the team behind the system are amazingly helpful, responsive and extra helpful. They are always willing to help and really like feedback on their product - which is forever evolving! These suppliers are a joy to work with (and you cannot say that often)!

Value for money

Jan 25, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - customisable

- strong documentation

- relatively simple to use

- provides a service essential for monitoring and maintaining websites at an affordable price

- responsive customer support

- open to ideas on improvements or new features

Cons: - Can be a little daunting for new users

- some of the terminology used can be a bit jargonistic

Overall: I am responsible for managing a large number of sites that handle payments and any downtime can be disastrous for our clients. Without Rapidspike, our jobs would be 100% harder and previous attempts to find services swuch as Rapidspike have either been way too costly or far too complicated to set up.

Rapidspike balances the two - and manages to be extremely useful and usable for both beginner and expert. Only issue really is that upon first using the service it can take a little time to get used to the interface to find things. But it's such a minor point as overall Rapidspike offers a service that is absolutely critical in managing sites for my clients.

RapidSpike Review

Sep 25, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to get going quickly and start monitoring sites straight away

Alerts can be tailored to work around reboots (e.g. reduce to 30 min outages for alerting)

Its free version is pretty good

It provides a public status page

Able to export data from reports

It has integrations to other products

Cons: The UI can be confusing - there are too many areas where settings can be made. The terminology is often unexplained (monitors vs websites). Some settings have to be made via the user account, which is unexpected

Some parts are too complex or not needed for me as a digital practitioner - perhaps more geared to the server crowd

Overall: Not having to wait for the public to tell us when sites are down - we know before them and can track issues over time

Quite a lot of functionality for the cost

Sep 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: New features regularly added. Real user monitoring helps us monitor page performance for all our audiences wherever they are located in the world.

Cons: Reports are usable although a little basic additional options when choosing historic data would be useful.

Overall: Keeps us up to date on what is happening with our monitored services.

Vendor Response

by RapidSpike on September 26, 2017

Hi Dean,

Really appreciate your feedback and you'll be happy to know we are doing a lot of work to expand our reporting system in the coming weeks.

Excellent support and always open to explore new features.

Sep 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Its really easy to use, straight forward and you're able to tell with a simple glance that something is wrong when you need to.

Cons: Alert functionality and alert rules seem a little 'detached' from the context of the monitors themselves. A way of seeing and navigating straight to alert rules within a monitor would be awesome.

Overall: Piece of mind and ease of use, also when you need help - RapidSpike support have got your back.

Great piece of kit!

Sep 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love that this is totally reliable and has so many features that I am still to explore. I can't do without this software for our web projects now!

Overall: Proactivness for clients

Great website monitoring tool with in-depth features and accurate information

Sep 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: One of the immediate features I really like compared to other monitoring solutions is when a website URL is added as a monitor, the Rapid Spike application automatically identifies key pages throughout the site in the event you want specific pages monitored such as the Basket for example or Checkout. And that's in the free tier as well. The paid tier offers even more advanced features.

The User Interface and graphical display is also really intuitive and displays data clearly without over complicating the information.

Capterra loader

Excellent tool, great support!

Nov 16, 2017
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I love the alerts and the variety of alerts you can set up with your site and the way it works with GA.

Cons: Might just be me, but I keep forgetting where options are. Maybe UI could be a bit more intuitive! I also wish it came with more IPMs and User Journeys - both for Pro and Enterprise versions.

Vendor Response

by RapidSpike on November 17, 2017

Hi Alanna,

We will be doing a lot of work on our plans and pricing in the new year so hopefully they'll be even more value for you .

We are continuously trying to improve our UI so will take your comments onboard!

Nov 22, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Dec 15, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money