Who Uses This Software?

Test & monitoring teams, eCommerce managers, web developers, digital product owners, sys admins, IT teams, service delivery teams, website managers.


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.95/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • RapidSpike
  • www.rapidspike.com
  • Founded 2015
  • United Kingdom

About RapidSpike

RapidSpike allows you to monitor your web platform, server or connected network device for availability and usability. It helps identify outages, intermittent issues and provides world class root cause analysis - all from one easy to use dashboard. With our powerful notification system, real user metrics and a state of the art user journey system you can feel assured that youll find issues before your users do.


RapidSpike Features

  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting

RapidSpike Reviews Recently Reviewed!

F2c5a3bc08644f660fcb422ad2cfd73e

Excellent tool, great support!

Nov 16, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I love the alerts and the variety of alerts you can set up with your site and the way it works with GA.

Cons: Might just be me, but I keep forgetting where options are. Maybe UI could be a bit more intuitive! I also wish it came with more IPMs and User Journeys - both for Pro and Enterprise versions.

Vendor Response

by RapidSpike on November 17, 2017

Hi Alanna, We will be doing a lot of work on our plans and pricing in the new year so hopefully they'll be even more value for you . We are continuously trying to improve our UI so will take your comments onboard!

Excellent support and always open to explore new features.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Its really easy to use, straight forward and you're able to tell with a simple glance that something is wrong when you need to.

Cons: Alert functionality and alert rules seem a little 'detached' from the context of the monitors themselves. A way of seeing and navigating straight to alert rules within a monitor would be awesome.

Overall: Piece of mind and ease of use, also when you need help - RapidSpike support have got your back.

Great piece of kit!

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that this is totally reliable and has so many features that I am still to explore. I can't do without this software for our web projects now!

Overall: Proactivness for clients

Quite a lot of functionality for the cost

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: New features regularly added. Real user monitoring helps us monitor page performance for all our audiences wherever they are located in the world.

Cons: Reports are usable although a little basic additional options when choosing historic data would be useful.

Overall: Keeps us up to date on what is happening with our monitored services.

Vendor Response

by RapidSpike on September 26, 2017

Hi Dean, Really appreciate your feedback and you'll be happy to know we are doing a lot of work to expand our reporting system in the coming weeks.

RapidSpike Review

Sep 25, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to get going quickly and start monitoring sites straight away
Alerts can be tailored to work around reboots (e.g. reduce to 30 min outages for alerting)
Its free version is pretty good
It provides a public status page
Able to export data from reports
It has integrations to other products

Cons: The UI can be confusing - there are too many areas where settings can be made. The terminology is often unexplained (monitors vs websites). Some settings have to be made via the user account, which is unexpected

Some parts are too complex or not needed for me as a digital practitioner - perhaps more geared to the server crowd

Overall: Not having to wait for the public to tell us when sites are down - we know before them and can track issues over time

Great website monitoring tool with in-depth features and accurate information

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: One of the immediate features I really like compared to other monitoring solutions is when a website URL is added as a monitor, the Rapid Spike application automatically identifies key pages throughout the site in the event you want specific pages monitored such as the Basket for example or Checkout. And that's in the free tier as well. The paid tier offers even more advanced features.
The User Interface and graphical display is also really intuitive and displays data clearly without over complicating the information.

Nov 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money