Who Uses This Software?

Ecommerce, Retail, Travel, Online Sales: Head of Digital, Digital Experience Leaders, Security Experts, System Administrators, IT Teams, Service Delivery, Website Managers, Product Owners, Developers


Average Ratings

14 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    RapidSpike is priced on the data you use and the advance features you need.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • RapidSpike
  • www.rapidspike.com
  • Founded 2015
  • United Kingdom

About RapidSpike

FAST, secure & well structured digital platforms achieve better revenue conversion, improve user experiences & reduce global energy consumption. RapidSpike is a Digital Experience Monitoring Platform that interacts with your digital platforms exactly as your customers do. We focus on 3 key interactions: uptime, performance & security, pinpointing critical issues & enabling continuous improvement with our actionable insights whilst reducing exposure to Magecart type attacks.


RapidSpike Features

  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting
  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking
  • Competitor Analysis
  • Content Management
  • Keyword Research Tools
  • Link Management
  • Performance Metrics
  • Problem Area Alerts

RapidSpike Reviews Recently Reviewed!


Piece of mind, value and responsive

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The RapidSpike system is one of the most important my team has, helping us to monitor our customer's digital experience, across a number of online interfaces (from various suppliers, website and servers).

The sheer breadth of features is astounding for the cost and the piece of mind it provides is priceless.

With RapidSpike in place, I can monitor those poor performing services/suppliers, or those servers that go offline too often, and I can even monitor for data breaches and hacking! There is no other single tool that I'm aware of that can offer this many digital goodies to the same high quality or for the same budget.

Cons: Nothing. Every aspect of it is useful and we utilise all of the features on offer.

Overall: I cannot recommend RapidSpike highly enough.

The features are amazing and the team behind the system are amazingly helpful, responsive and extra helpful. They are always willing to help and really like feedback on their product - which is forever evolving! These suppliers are a joy to work with (and you cannot say that often)!

Great product delivered by an awesome team

Mar 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Broad range of monitoring tools provided

- Control we can have on the product E.g. we can define ourselves powerful user journey scenario

- Awesome people behind the product delivering a quality of service I've never seen before.

- Value for the price is unbeatable

This is the type of monitoring tool you can't ignore and, within the market, I can only gives the highest recommandation for this specific product.

Cons: - Take some time master the navigation between all the options.

- The licence management is a bit complex due to the number of monitoring options.

Overall: Our company needed to select a monitoring tool for our web platforms.

Having worked with other big providers previously, I took some time looking for a cheaper alternative. To my surprise, not only is this product way cheaper but also way more powerful.

We are now in a situation where this product open so much options, if you a bit technical, that we can't internally follow up all the possible use we would like to implement.

Internal and external SLA process, test automation included in our release management

Finally, you can have a great product but, without great people behind it will be a bad choice. My experience RapidSpike team have always been awesome from the first contact.

Value for money

Jan 25, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - customisable

- strong documentation

- relatively simple to use

- provides a service essential for monitoring and maintaining websites at an affordable price

- responsive customer support

- open to ideas on improvements or new features

Cons: - Can be a little daunting for new users

- some of the terminology used can be a bit jargonistic

Overall: I am responsible for managing a large number of sites that handle payments and any downtime can be disastrous for our clients. Without Rapidspike, our jobs would be 100% harder and previous attempts to find services swuch as Rapidspike have either been way too costly or far too complicated to set up.

Rapidspike balances the two - and manages to be extremely useful and usable for both beginner and expert. Only issue really is that upon first using the service it can take a little time to get used to the interface to find things. But it's such a minor point as overall Rapidspike offers a service that is absolutely critical in managing sites for my clients.

Best most full featured uptime monitoring service available on the market

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ticks almost every box possible in terms of features. Allows us to monitor all of our sites within one interface.

A quick to respond customer support, with some of the features and changes I've suggested actually being implemented.

Wide range of notification abilities

Cons: The interface can be a bit hard to get your head around, but I know RS are making positive changes in the right direction

RapidSpike Review

Sep 25, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to get going quickly and start monitoring sites straight away

Alerts can be tailored to work around reboots (e.g. reduce to 30 min outages for alerting)

Its free version is pretty good

It provides a public status page

Able to export data from reports

It has integrations to other products

Cons: The UI can be confusing - there are too many areas where settings can be made. The terminology is often unexplained (monitors vs websites). Some settings have to be made via the user account, which is unexpected

Some parts are too complex or not needed for me as a digital practitioner - perhaps more geared to the server crowd

Overall: Not having to wait for the public to tell us when sites are down - we know before them and can track issues over time

Quite a lot of functionality for the cost

Sep 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: New features regularly added. Real user monitoring helps us monitor page performance for all our audiences wherever they are located in the world.

Cons: Reports are usable although a little basic additional options when choosing historic data would be useful.

Overall: Keeps us up to date on what is happening with our monitored services.

Vendor Response

by RapidSpike on September 26, 2017

Hi Dean,

Really appreciate your feedback and you'll be happy to know we are doing a lot of work to expand our reporting system in the coming weeks.

Excellent support and always open to explore new features.

Sep 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Its really easy to use, straight forward and you're able to tell with a simple glance that something is wrong when you need to.

Cons: Alert functionality and alert rules seem a little 'detached' from the context of the monitors themselves. A way of seeing and navigating straight to alert rules within a monitor would be awesome.

Overall: Piece of mind and ease of use, also when you need help - RapidSpike support have got your back.

Fantastic service

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the wealth of features within Rapid Spike, and they keep on adding more and more ensuring our web services are fully covered.

Cons: The user interface could do with being updated to make it easier to get to parts of the software but once you have learnt how things are structured you can get where you need to within a few clicks.

Overall: Excellent customer service and they always respond to questions very promptly.

Great piece of kit!

Sep 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love that this is totally reliable and has so many features that I am still to explore. I can't do without this software for our web projects now!

Overall: Proactivness for clients

Great website monitoring tool with in-depth features and accurate information

Sep 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: One of the immediate features I really like compared to other monitoring solutions is when a website URL is added as a monitor, the Rapid Spike application automatically identifies key pages throughout the site in the event you want specific pages monitored such as the Basket for example or Checkout. And that's in the free tier as well. The paid tier offers even more advanced features.

The User Interface and graphical display is also really intuitive and displays data clearly without over complicating the information.

Great features for the price

Mar 06, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We were using Pingdom, but the amount of features you get from RapidSpike for the same price made it an easy decision to switch. The app feels a lot more modern and new features appear all the time.

Cons: Can be a little overwhelming at first, but once everything is set up and you understand where everything is it's quite straightforward.

Overall: We experienced issues with a hosting company in the past and RapidSpike were vital in resolving those conflicts as we were able to go to them with proof.

Capterra loader

Excellent tool, great support!

Nov 16, 2017
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I love the alerts and the variety of alerts you can set up with your site and the way it works with GA.

Cons: Might just be me, but I keep forgetting where options are. Maybe UI could be a bit more intuitive! I also wish it came with more IPMs and User Journeys - both for Pro and Enterprise versions.

Vendor Response

by RapidSpike on November 17, 2017

Hi Alanna,

We will be doing a lot of work on our plans and pricing in the new year so hopefully they'll be even more value for you .

We are continuously trying to improve our UI so will take your comments onboard!

Nov 22, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Dec 15, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money