--- title: "ContactGate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ContactGate Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/146503/ContactGate/" page_type: "product" language: "en" --- # ContactGate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ContactGate ## What is ContactGate? Web based solution that provides one place for your entire business to communicate with customers. ## What is ContactGate used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £10 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ContactGate Overview Updated September 2026 AI summary ContactGate enables small businesses to interact with website visitors through real-time, consumer-facing chat, with features such as customizable branding, geotargeting, and proactive chat initiation. Users can transfer or route conversations, leverage canned responses, and share screens when needed. The solution is delivered via cloud, SaaS, or web-based deployment for flexible access. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ContactGate 4.6 (7) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price £10 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 4.6 (16,466) Value For Money 2.0 (1) Value For Money 4.6 (11,516) Customer Service 4.1 (7) Customer Service 4.7 (10,729) ## ContactGate alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [View all alternatives](https://www.capterra.com/p/146503/ContactGate/alternatives/) ## FAQs about ContactGate Overview ### What company size and specific industries is ContactGate built for? ContactGate is designed for small to mid-sized businesses that need a single place to manage customer communication. It suits companies in any industry that rely on website chat, email, and telephone to handle customer messages and send targeted communications automatically. Features and Usability ### What are the key features of ContactGate? ContactGate offers real-time consumer-facing chat and proactive chat for website conversations, plus screen sharing and transfers/routing for live support. It also includes website visitor tracking, geotargeting, canned responses, and customizable branding to manage chat interactions and presentation across different audience segments. Getting Started and Support ### What training and onboarding options does ContactGate offer? ContactGate provides webinars and documentation to help teams get started. Webinars support guided, live instruction on core features and setup steps, while documentation offers written reference material for self-paced learning and later review of product details. Getting Started and Support ### What customer support options does ContactGate offer? ContactGate provides chat support. Because no reviewer feedback is available for support topics, user experience with response speed, helpfulness, or common issues cannot be summarized here. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers point to the following as the features buyers care about most when comparing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) ContactGate includes other capabilities that Capterra reviewers also rate as important, particularly **Real-time Consumer-facing Chat** (**43%**). This feature helps businesses respond to customer questions as they come in, maintain direct conversations with site visitors, and improve service speed, giving teams a practical way to manage customer interactions in real time. Canned Responses Shortcuts for inputting frequently used messages Customizable Branding Add customized logos and colors to align with company branding Geotargeting Geographic location of visitors determines behavior of the software Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Screen Sharing Digitally share screen view with others ContactGate 7 features ### All Features - Canned Responses: Shortcuts for inputting frequently used messages - Customizable Branding: Add customized logos and colors to align with company branding - Geotargeting: Geographic location of visitors determines behavior of the software - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Screen Sharing: Digitally share screen view with others - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 2.0 (1) Free Trial Free Version Basic £10.00 Flat Rate,Per Month Value for money 2.0 (1) 2.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (7) 4.1 Based on 7 reviews ## User reviews Overall rating 4.6 Based on 7 reviews Filter by rating 5(5) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent BC Braeden C. Education Management ### "The Best App Ever! :D" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 18, 2016 It is good! Everything I like! I love the chat we use for my friends and teachers! It is cool, my teacher says its cool and her website's not! Her's is still cool too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CV Chris V. President ### "Questions Using Contact Gate Platform Have Not Been Answered in over 15 days!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 1, 2016 I have submitted comments to MPZ Mail through our account there and also Contact Gate through our account and have not received an answer to any of my questions and it has been over 15 days! I do like the overall platform of BOTH services. I think ContactGate would be improved if I new how to utilize it from a mobile device. Ratings would be higher if responses to my questions had actually occurred at some point in a timely manner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sakari K. Founder ### "Clean interface - superb customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 3, 2015 We are using ContactGate to handle customer support requests from within our emailing solution. Setting up the tool is easy, and if for whatever reason there would be any questions, the team behind ContactGate are likely to help and fix issues on the same day. There are tools that offer more connectivity options to different messaging tools, but once again, our experience is that the team doing ContactGate will at least consider creating new integrations on demand, if there is a clear API and a wider use case. We needed Slack integration, and it is coming in a near future. I don't think that kind of customer service exists elsewhere. Highly recommend the tool, but especially because of the customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM jason M. ### "Very Good." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 29, 2015 Generally an excellent service with improvements being made all the time. Extremely easy to get started and use the software, customer support is excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FS Frank S. Sales & Marketing Manager ### "ContactGate is a five star product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 28, 2015 I'm new to ContactGate (only a few months), but I have to say it's completely changed my business online. I'm converting visitors into leads which I never thought would be possible for my type of web service. I have found it's replaced two systems I have been using and filled the gap of another which I didn't have. It really improved account management or my customers, client loyalty and retention is through the roof. New customers/sales has also had a spike due to the nature of being able to communicated with them in a helpful way. The ability to help and push my customers down a path with is better for them and profitable for me is the perfect solution. I would highly recommend trying ContactGate, it's going to be massive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IM Ian M. Marketing Manager ### "Great product easy to use, we werent aware we were missing so many opportunites" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 28, 2015 Easy to set up with great support from their customer service, was a real eye opener to the number of orders we had potentially been missing out on all this time. We have had to make some changes to our own business to accommodate the demand, but will be switching it back on soon Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Mike W. IT Manager ### "Perfect Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 28, 2015 We've just started using ContactGate and so far it has done wonders for our site. We put the app on our site with a simple copy and paste of the Javascript, setup an auto message and are now seeing visitors contacting us who wouldnt have before. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.