# ContactGate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ContactGate Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/146503/ContactGate --- # ContactGate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ContactGate ## What is ContactGate? Web based solution that provides one place for your entire business to communicate with customers. ## What is ContactGate used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £10 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ContactGate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.contactgate.com&name=ContactGate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ContactGate 4.6 (7) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price £10 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 4.3 (3,603) Value For Money 2.0 (1) Value For Money 4.2 (2,657) Customer Service 4.1 (7) Customer Service 4.3 (2,766) ## ContactGate alternatives Highest Rated [4.7 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/146503/ContactGate/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Canned Responses Shortcuts for inputting frequently used messages Customizable Branding Add customized logos and colors to align with company branding Geotargeting Geographic location of visitors determines behavior of the software Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Screen Sharing Digitally share screen view with others ContactGate 7 features Shortcuts for inputting frequently used messages Add customized logos and colors to align with company branding Geographic location of visitors determines behavior of the software Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Digitally share screen view with others Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 2.0 (1) Free Trial Free Version Basic £10.00 Flat Rate,Per Month Value for money 2.0 (1) 2.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (7) 4.1 Based on 7 reviews ## User reviews Overall rating 4.6 Based on 7 reviews Filter by rating 5(5) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent BC Braeden C. Education Management ### "The Best App Ever! :D" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 18, 2016 It is good! Everything I like! I love the chat we use for my friends and teachers! It is cool, my teacher says its cool and her website's not! Her's is still cool too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CV Chris V. President ### "Questions Using Contact Gate Platform Have Not Been Answered in over 15 days!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 1, 2016 I have submitted comments to MPZ Mail through our account there and also Contact Gate through our account and have not received an answer to any of my questions and it has been over 15 days! I do like the overall platform of BOTH services. I think ContactGate would be improved if I new how to utilize it from a mobile device. Ratings would be higher if responses to my questions had actually occurred at some point in a timely manner. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sakari K. Founder ### "Clean interface - superb customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 3, 2015 We are using ContactGate to handle customer support requests from within our emailing solution. Setting up the tool is easy, and if for whatever reason there would be any questions, the team behind ContactGate are likely to help and fix issues on the same day. There are tools that offer more connectivity options to different messaging tools, but once again, our experience is that the team doing ContactGate will at least consider creating new integrations on demand, if there is a clear API and a wider use case. We needed Slack integration, and it is coming in a near future. I don't think that kind of customer service exists elsewhere. Highly recommend the tool, but especially because of the customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM jason m. ### "Very Good." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 29, 2015 Generally an excellent service with improvements being made all the time. Extremely easy to get started and use the software, customer support is excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FS Frank S. Sales & Marketing Manager ### "ContactGate is a five star product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 28, 2015 I'm new to ContactGate (only a few months), but I have to say it's completely changed my business online. I'm converting visitors into leads which I never thought would be possible for my type of web service. I have found it's replaced two systems I have been using and filled the gap of another which I didn't have. It really improved account management or my customers, client loyalty and retention is through the roof. New customers/sales has also had a spike due to the nature of being able to communicated with them in a helpful way. The ability to help and push my customers down a path with is better for them and profitable for me is the perfect solution. I would highly recommend trying ContactGate, it's going to be massive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IM Ian M. Marketing Manager ### "Great product easy to use, we werent aware we were missing so many opportunites" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 28, 2015 Easy to set up with great support from their customer service, was a real eye opener to the number of orders we had potentially been missing out on all this time. We have had to make some changes to our own business to accommodate the demand, but will be switching it back on soon Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Mike W. IT Manager ### "Perfect Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 28, 2015 We've just started using ContactGate and so far it has done wonders for our site. We put the app on our site with a simple copy and paste of the Javascript, setup an auto message and are now seeing visitors contacting us who wouldnt have before. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)