Best For

SUMMIT currently focuses on India, Australia, US and Middle-East markets. SUMMIT's customers include large enterprises, upper-mid market segment companies across all industry verticals as well as MSPs

Product Details

SUMMIT is an Enterprise class ITSM/ITOM platform which provides integrated, intelligent & innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution is also featured by Gartner as a 'Cool Vendor' in IT Operations, 2015. SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises and provides tight integration across IT Operation functions, delivering better efficiencies and higher ROI to CIOs.

Contact Details

Symphony SUMMIT

http://www.symphonysummit.com

Founded in 2011

Located in India

Availability Management
Productivity 360
SUMMIT Platform

Starting Price

  • $40.00/month/user

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

SUMMIT Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

SUMMIT Reviews

Showing 5 of 10 reviews
Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4/5
ATUL M.
System Engineer
Defense & Space, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 5, 2019

“A Genious Tool For HElpdesk ”

OverallExcellent experience with this tool, Loved this tool because we have many excellent feature within this tool. Can manage entire thigs in one single tool itself. Highly recommended tool for every one.
ProsWe are using this tool since before 2012 and I must say it is really an excellent tool for large scale Industries. We are using this tool for IT management and to resolve user's queries. It makes IT management too easy, we can track all the records of raised IT tickets and all related data. we can upload plenty of Knowledge Based documents and other task. We have Incident and Service request category where we can separate incident and new request for any Software/hardware. It makes Audits very easy, we can have all the data within no time as per our requirement.
ConsLike all the features and happy to see that Vendor is improving tool and adding new features to it.
Reviewer Source 
Source: Capterra
January 5, 2019
Meenal K.
Asst Manager - IT Service Desk
Financial Services, 5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 1, 2017

“The summit tool is pocket friendly, has multi tenant features and tool is easy to configure and cust”

OverallWe were able to deploy the software globally, since the customization and the support team who worked on the project with us were efficient and similarly this product gave us the competency to get on to the new upgraded platform of ITSM
ProsITIL compliant, feedback of the end users is very well captured through the tool, the summit has the mobility app which helps the end user raise or approve the request on the go. Coding of SLA's is easy and helps us giving the visibility to our end users. As an Admin, I am able to configure the system quickly & efficiently.
ConsFew old customs are still followed within the tool, the reporting still needs considerable changes & updation. Few alert mechanism & reminder options which are required are still not in place. The chat bots need to be introduced soon within the tool.
Reviewer Source 
Source: Capterra
September 1, 2017
Michael K.
Manager - IT Services
Chemicals, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 23, 2017

“It is a Good tool with numerous featured”

OverallMy IT Operations, Support and Delivery are monitored, control and regulated thereby able to meet SLA, Expectations and streamline IT Process
ProsProcess Flow, BI Reports, Integration between various process, Multiple feature and Dynamics Discovery Email Alerts, Notifcations, Escalation Can be customized to have specific Customer requirements Parsing Approval Matrix Customized Change Flow etc
Cons- Mobile App needs to be upgraded. - Linkage in Ticket should be allowed between various Support Group and not one Support Group - Mail Templates should be configurable at Admins End - Asset Dashboard should have the option to filter all assets in one window by Location, Store, Business
Reviewer Source 
Source: Capterra
August 23, 2017
Anil K.
AGM
Education Management, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 16, 2017

“A Complete ITSM Tool”

OverallHaving deployed only for IT Dept , the tool has such a vast capability of configuration that we deployed to all Manipal Global students and other department line viz Facilites, HR , Campus hostel management etc. Awesome focus from Summit top management and always a call away to help us to meet biz needs
ProsFeature depth
ConsAsset Tool capability was not experienced as good as ticketing tool
Recommendations to other buyersIdeal for all size of business and value for money tool
Source: Capterra
February 16, 2017
Harish R.
IT Administrator
Information Technology and Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 10, 2018

“Summit ticketing tool review. ”

ProsSummit tool is very reliable, user friendly and makes assign tasks easy.
Consit would be appreciated if graphics is improved.
Reviewer Source 
Source: Capterra
December 10, 2018